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1 User Interface & Navigation

2 Collaboration
3 Database Administration
4 Service Automation
5 Intro to Scripting & Application Tools
Module 1 – 1.1 ServiceNow Overview
Objectives
• What is ServiceNow?
• What is the ServiceNow Instance?
• Users and Groups
• Key Platform UI Components
• Application Navigator
• Content Frame
• Banner Frame
• Mobile Access
• Product Documentation
What is ServiceNow?

ServiceNow is a cloud-
based platform deployed
in a browser that contains
applications and data that
can vary by instance and
user, automating common
business processes

“ServiceNow is changing the


way people work”
What is the ServiceNow Instance?
An instance is a single implementation of the ServiceNow platform
• Independent, changeable, and highly configurable
• Not shared with other ServiceNow customers (single-tenant)
• Each instance has applications
• Each instance has customer data that can be exchanged between instances
• Upgrades are made on individual instances
Checkpoint: ServiceNow and Instances

Instructions for students


• Create an account with Bookwidgets, which is free, because you will need it to submit
your work to your teacher.
• Go to https://www.bookwidgets.com/play/YEUNZS?teacher_id=5323321816121344
(You can take quiz with an account but you cannot submit your work to your teacher)
• Take the quiz
• Submit your answers to your teacher.
• Your teacher will grade them and will get back to you.
Users and Groups
Users Groups
Within a ServiceNow instance, users are: A collection of users is a group
• Updating records
Groups share a common purpose such as
• Importing data
users approving change requests or users
• Requesting items receiving e-mail notifications
• Implementing workflows
• Approving knowledge content Examples of Groups include:
• Running reports • Service Desk
• Developing applications • Knowledge Base Authors
• HR Administrators
Users are represented by a record created or
imported into the User [sys_user] table A group is one record stored in the
Group [sys_user_group] table
Checkpoint: Instances, Users, and Groups
Instructions for students:

• Go to https://whiteboardfox.com/99840-1018-5527
• Click the Draw button to select a colored pencil.
• Draw lines from the terms in the middle to the associated items in the
surrounding circle.

Note: You DO NOT need an account to use Whiteboard Fox.


Key Platform UI Components
Banner Frame

Application
Navigator

Content Frame
Application Navigator
The Application Navigator is a
list of available applications and
their corresponding modules Modules enable navigation
to different areas of the
platform, including:
– Links to a new record
Application Menu
– Filtered lists of
Applications are a collection records
of modules; modules and data – Special view pages
that deliver a service and
manage business processes
Application Navigator: Filtering
Use the All Applications Above the application list, use the Filter Navigator to
icon to view all applications quickly navigate to applications and modules
within the navigator
Simply begin typing the application or module name:

1. All modules with the keyword display


2
2. All modules within an application that
contains the keyword display
Application Navigator: Favorites and Your History
Favorites Your History
Items added as Your History
favorites appear in the provides a scrolling
Favorites tab of the view of recent
Application Navigator, activities including:
which is represented • Forms and lists
by a star icon you accessed
• Homepages you
visited
Favorites display
as icons in a Simply click on any
collapsed view recent activity to
open the item in the
Content Frame
Checkpoint: Key Platform UI Components

Instructions for students:

• Go to https://play.kahoot.it
• Join with the Game Pin provided by the instructor.
• Also, provide your display name

Note: You DO NOT need a Kahoot account to play this game.


Content Frame: Common Types of Interfaces
Homepage List Form

Dashboard Map Timeline


Banner Frame

Click the logo to return Click to open Global Search toolbar


to the homepage • Type keyword(s) and hit Enter
• Searches for a text string across existing
records
• Results grouped by application

User menu containing


profile information and Connect
a logout option Sidebar
Help Sidebar
Settings
Checkpoint: Common Type of Interfaces

Instructions for students:

• Go to https://play.kahoot.it
• Join with the Game Pin provided by the instructor.
• Also, provide your display name

Note: You DO NOT need a Kahoot account to play this game.


Mobile Access
Product Documentation: Docs and Community
Checkpoint: Devices

Instructions for students


• Create an account with Bookwidgets, which is free, because you will need it to submit
your work to your teacher.
• Go to https://www.bookwidgets.com/play/LEUN25?teacher_id=5323321816121344
(You can take quiz with an account but you cannot submit your work to your teacher)
• Take the quiz
• Submit your answers to your teacher.
• Your teacher will grade them and will get back to you.
Section Summary
Lab 1.1
• What is ServiceNow?
ServiceNow Overview
• What is the ServiceNow Instance?
• What are Users and Groups?
• Key Platform UI Components
• Mobile Access Pages 21 – 27 10 – 15 minutes
• Product Documentation
Checkpoint: Platform Roles
Instructions for students:

• Go to https://whiteboardfox.com/99966-3266-4345
• Click the Options, Add Text button to fill-in-the-blank.
• Enter the correct text and click OK. Then drag it to the location near
the appropriate question.

Note: You DO NOT need an account to use Whiteboard Fox.


Questions or Comments