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BURUEL ANTILLON FABIOLA

342468
GROUP 572

ZERO DEFECTS.
This program of quality improvement has as its main objective that things are done right from
the first time. It breaks in a certain way with the error detection system in the products and
certain manufacturing systems, since everything must be perfect from the first moment.

The program of zero defects includes a phase of familiarization of the operators with the product so
they can understand their relationship, and through their evaluation understand the consequences that
can bring an error.

This program takes into account the participation of the operator, as well as his way of getting
involved with the product and its process, the contribution of ideas is important for this
program of quality improvement. The zero defects program makes available to the operators
the results obtained during the quality inspection. Awareness campaigns are also included as a
strong motivational aspect

In the 1960s, Philip Crosby, known as the master of quality, proposed a fourteen-step program
aimed at achieving the goal of "zero defects". The Crosby program raised the possibility of
achieving perfection through the motivation of workers by the management of the
organization, giving a great weight to human relations at work.

The program was based on 14 steps, to be applied methodically to improve quality:


1) Establish the commitment of the management to participate in the quality program to,
in this way, ensure the cooperation of each and every member of the organization.
2) Form a quality improvement team with representatives from each department.
3) Define quality indicators of each activity of the company in order to measure where
real and potential quality problems are located.
4) Evaluate the cost of the lack of quality as an indicator that provides evidence of where
it is most convenient for the company, from the economic point of view, to take
corrective actions.
5) Develop an awareness of quality and concern of all employees for the continuous
improvement of the organization.
6) Take corrective actions for the problems identified.
7) Establish a committee to implement a zero defects program.
8) Train supervisors and employees in how to carry out their part in the quality
improvement program.
9) Make a "zero defects" day that symbolizes and helps all employees understand that
there has been a change in the company in terms of quality.
10) Encourage people to set improvement goals for themselves and their groups.
11) Identify the problems that prevent the work from being error-free and eliminate its
causes.
12) Establish a recognition program for those who achieve their quality objectives through
their participation in the quality improvement program.
13) Create quality advice so that they can carry out frequent meetings with the objective
of exchanging information and determining the actions required to improve quality.
BURUEL ANTILLON FABIOLA
342468
GROUP 572

14) Perform the previous steps again, highlighting that the quality improvement program
never ends.

ZERO INVENTORY.
The concept of zero inventory seeks to reduce the inventory level with which it operates and
therefore the working capital, current assets. If I can produce the same with half the inventory,
my return on investment doubled in percentage and I also have free capital to grow. To this
first advantage are added others such as avoiding the obsolescence of inputs or products,
reducing the size of the warehouses and the dedicated resources.
Currently, the current market is developing rapidly due to the globalization issue under the
influence of information and communication technologies, even in local markets the
concurrence of productions and services coming from companies located in remote territories
supported by excellent logistics

Inventory is a fundamental asset within most organizations. It depends on several functions


such as production, sales, purchases, financing, becoming a core part of a business.
An inventory was considered as a stored quantity of materials that was used to facilitate
production or to satisfy the needs of the consumer and the fundamental purpose was
described as that of decoupling the different phases of the operations area.

The inventory has as its fundamental purpose to provide the company with the necessary
materials, for its continuous and regular development, that is, the inventory has a vital role for
its consistent and coherent operation within the production process and in this way to meet
the demand; hence the importance of the management of inventories by the company.

The administration of inventories depends on the type or nature of the company,


management is not the same in a service company as in a manufacturing company. Inventory
management is paramount within the production process because there are various
procedures that will guarantee how the company will achieve an optimal level of customer
satisfaction. This policy consists of the set of rules and procedures that ensure the continuity
of a company's production, allowing reasonable security in terms of raw material shortages
and preventing access to inventory, in order to improve the rate of return. Your success will be
framed within the policy of inventory management:
.
1) Establish exact relationships between the probable needs and the supplies of the
different products.
2) Define categories for inventories and classify each merchandise in the appropriate
category.
3) Maintain supply costs at the lowest possible level.
4) Maintain an adequate level of inventory.
5) Quickly satisfy the demand. 6. Use computer technology.

There are two important factors that are taken into account to know what inventory
management involves:

1. Minimization of investment in inventories. The minimum inventory is zero, under this


concept the company can’t have any inventory and produce based on an order. This is not
possible for the vast majority of companies, since they must immediately meet the demands of
BURUEL ANTILLON FABIOLA
342468
GROUP 572

customers or otherwise the order will pass to competitors who can do so; hence, companies
try to minimize inventory because their maintenance is expensive.
2. Facing the demand
If the purpose of inventory management were only to minimize sales by immediately satisfying
the demand, this would lead to the storage of excessively large quantities of the product and
thus would not incur the costs associated with high satisfaction or the loss of a customer. The
concept of zero inventory seeks to reduce the inventory level with which it operates and
therefore the working capital, current assets. If I can produce the same with half the inventory,
my return on investment doubled in percentage and I also have free capital to grow. To this
first advantage are added others such as avoiding the obsolescence of inputs or products,
reducing the size of the warehouses and the dedicated resources.

REFERENCES:
https://www.creativesafetysupply.com/glossary/zero-defects/
https://www.5stoday.com/zero-defects/
http://www.open-source-erp-site.com/zero-inventory.html