Beruflich Dokumente
Kultur Dokumente
HANDBOOK
The International Students Office is a member of Enrolment and Student
Services of Concordia University
I N T E R N AT I O N A L S T U D E N T
w w w. c o n c o r d i a . c a
Of Interest
School of Graduate Studies
http://graduatestudies.concordia.ca
EXTERNAL LINKS
Montreal Tourism
http://www.tourisme-montreal.org
Quebec Immigration
http://www.immigration-quebec.gouv.qc.ca/en/index.html
The International Students Office is a member of Advocacy and Support Services and is
devoted to the interest of international students at Concordia University.
• Provides direct services and programmes which promote and support the academic,
personal growth, and development of international students;
• Maintains good relations with external and government agencies to promote and defend
the interests of international students.
The International Student Handbook contains a wealth of information to help you with
various academic and non-academic aspects of studying at Concordia University. It offers a
comprehensive overview of available resources as well as useful tips which should help as
you settle into life in Montreal. We encourage you to read it through completely, and keep
it handy for future reference.
Please note that the official University academic rules and regulations are published in the
Concordia University Calendars. You will need to refer to them, especially with reference to
evaluation, the grading system, the Grade Point Average (GPA), and examinations.
Of Interest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Distress Centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
EMERGENCY NUMBER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Hospitals/Clinics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Useful References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Useful Websites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
External Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Concordia students can access their personal student information on the internet, at the
following website: http://www.myconcordia.ca
From this site you will be in a position to access any of the following:
SECURITY INFORMATION
SGW: Hall Building, 1st floor, Lobby
Telephone: 514-848-3717
Office Hours:
E-mail: iso@alcor.concordia.ca
Internet: http://supportservices.concordia.ca/iso
ISO STAFF
All telephone numbers are 514-848-2424 followed by the extension numbers, as follows:
Kelly Collins Manager 3514 kcollins@alcor.concordia.ca
Benoit Fontaine Administrative Assistant 5193 bfontain@alcor.concordia.ca
Delfine Lambert Receptionist 3515 iso@alcor.concordia.ca
Claire Beaudreault Liaison Officer 3945 claire.beaudreault@concordia.ca
Brenda Brisson International Student Advisor 3995 brenda.brisson@concordia.ca
Jenny Calder International Student Advisor 3943 jenny.calder@concordia.ca
Anna Nigoghosian International Student Advisor 5872 anna.nigoghosian@concordia.ca
Nadeem Butt International Student Advisor 3993 nbutt@alcor.concordia.ca
Raja Battacharya International Student Advisor 3516 rbhattac@alcor.concordia.ca
The International Students Office (ISO) is the main resource centre for international
students. Many international students call the ISO their “home away from home.” We hope
that you, too, will become familiar with us and will soon come to feel that it is your “home
away from home.” It is important that you contact us as soon as you arrive on campus.
This is the only way you can become familiar with the different services and activities we
offer to international students.
The ISO will send you important information on a regular basis on the following topics:
Your email will be sent to a listserve software which only understands certain commands,
such as: subscribe, end; do not write anything else in your email or it will be returned to
you. The command ‘end’ is needed to stop ‘majordomo’ (software) from processing your
signature as bad commands.
ISO SERVICES
As an advocate and a resource centre for all international students, some of the services
our office provides are:
• Advising and Support in times of crisis, such as: illness, accident, disaster, or death
Some countries or banks require proof that the student is attending school abroad before
releasing the necessary funds.
2. Invitation Letters
International students often want to invite their spouse, parents, relatives or friends to visit
them in Montreal. The ISO will write a letter confirming their presence at Concordia which
the invitee can include in their application to the Canadian Embassy in their country.
3. Letters of Support
Upon request, and where appropriate, the ISO will write letters of support for international
students, e.g., Student Request Committee, Readmission Letter (for students in failed
standing).
* The ISO does not provide this service for permanent residency applications.
The International Students Office is a welcoming place for students. Drop by to browse
through the interesting reading material / information on the wall and display racks. Check
out the posters about events/workshops/trips that are planned, and don’t be shy to chat
with our staff to find out what’s new. We have also setup a few computers with internet
access for your benefit. These computers are equipped with scanners as most
immigration document applications are now available online and require scanned copies of
documents. Please note that you can not print from these computers.
When personal mail or a fax arrives for you in care of the ISO, it is put into the mailbox
located in the ISO office, H-653 under the first letter of your family/last name. Your family
name should be clearly identified, especially if you carry more than one name in your last
HOUSING
Finding a place to live is the first of many challenges for new students. Since there are very
few places available in the on-campus Residence, most new students will have to find
rooms or share apartments off campus. Montreal is a popular city so you may have to
spend some time looking. Vacancy is lowest the closer you are to Montreal’s downtown
core, we recommend that you look for apartments further away. Apartments closer to the
downtown Sir George Williams campus tend to be more expensive, while those nearer to
the Loyola campus may be somewhat cheaper, with larger rooms. Don’t forget that the
Concordia shuttle bus runs between the two campuses during class time, and is free for
Concordia students.
In general, the further you are from the heart of downtown, the more likely it is to find an
apartment at a relatively lower rent; you will however have to calculate costs in terms of
travel time. Of course, if you end up having to take the bus or métro to school, you will
also enjoy the full flavour of living in Montreal.
The ISO offers a Housing Support Group in mid-August and the first week in January.
Staffed by international student volunteers, the group will offer practical tips on housing,
access to classified ads, newspapers, and maps – plus a little human contact and the
benefit of their own personal experience. Location and schedule will be available at the ISO.
Internet: http://residence.concordia.ca
Internet: http://hojo.csu.qc.ca
For more detailed information on finding an apartment, and useful tips on where to buy
furniture, be sure to pick up a Housing flyer available at the ISO.
NEWSPAPERS
Check the Classified Ads section listed in the daily newspapers. See the Living in Montreal
section of the handbook for a list of Montreal newspapers.
HOUSING PROBLEMS
If you run into any problems with your landlord regarding the terms of your lease or the
condition of your apartment, consult any or all of the following places to be sure of your
rights and responsibilities.
E-mail: hojo@csu.qc.ca
Internet: http://hojo.csu.qc.ca
(N.B. They have a referral list if your require more assistance.)
Telephone: 514-873-2245
Internet: http://www.rdl.gouv.qc.ca
MOVING?
The cost of home/tenant insurance varies according to the total value of the belongings
you wish to insure, as well as other factors such as the location of your apartment.
Shop around and obtain quotes. Pick up a free home insurance booklet at the HOJO office
(H-260). You could also visit the 'Housing Insurance' link on http://hojo.csu.qc.ca for a
list of providers online.
All local calls are free. If you do not have a phone, you can make local phone calls free of
charge in the Dean of Students Office (Loyola) AD 121 or at CSU (SGW) H 711.
Long distance and overseas calls can be very expensive. Verify rates with the long distance
operator. There are a number of competing telephone companies such as:
AT&T: http://www.att.com
Sprint: http://www.sprint.com
Primus: http://www.primus.ca
All of which offer attractive rates for long-distance calls. Check to see which company is
better for you. Until you have decided which long-distance carrier is best for you, you can
purchase telephone cards for long-distance calls.
If you decide to have a telephone installed in your room or apartment, there are two major
companies in Montreal that offer home phone services, Bell and Vidéotron. We
recommend that you visit their websites and choose the service that best suits your needs.
Please note that these companies services include: internet, wireless and television. They
may offer deals when subscribing to multiple services.
Bell: www.bell.ca
Vidéotron: www.videotron.com
For more resources on the different phone companies (including cellular phone providers)
you can visit http://hojo.csu.qc.ca and click on the 'Bank/Phone Resources' link.
Since the telephone company does not have a credit history in your name, they may ask
for a security deposit of $100 to $150. This is a common business practice. If payments
have been forthcoming for a period of six months, the security deposit will be reimbursed
with interest.
If you live on campus, Residence has a hall or floor telephone which all students share.
For convenience and privacy, some students choose to have a private line or share one
with their roommate. Should you get a private line, however, you are responsible for all
the phone bills.
Fax Service
You can send faxes for a small fee at the CSU (Concordia Student Union) in the Hall
Building, Room 711. To receive faxes from overseas, have them sent in your name c/o
the International Students Office at (514) 848–3599. They will be filed in the ISO student
mailbox under the first letter of your last / family name.
BE CONSUMER SAVVY
Internet: http://strategis.ic.gc.ca
This Web page offers access to a comprehensive business and consumer site. It is
maintained by Industry Canada and is brimming with valuable data and information.
Consult the databases before making those big decisions. You will find access to a wealth
of consumer information on practically everything. For example, by completing a simple
questionnaire you can find out such things as how vulnerable you are to consumer fraud;
download the Consumer Handbook; gain access to the Canadian Consumer Information
Gateway! Find important tips, questions and advice for consumers all in one place!
BANKING IN CANADA
Choosing a Bank
Consider convenience. Most banks have main offices and branches located throughout
Montreal. In order to open an account, some banks may require that you live in the vicinity.
Banque Laurentienne
1981 McGill College, 16th floor
Telephone: 514-522-1846
Internet: https://www.laurentianbank.ca/
Banque TD (Toronto-Dominion)
1601 Ste. Catherine West (corner Guy),
Telephone: 514-289-1536
Internet: http://www.td.com/
Go to the New Accounts department. A bank employee will explain the different types of
accounts and the costs and services of each type of account. It is a good idea to check
with several banks to determine which bank offers the best account for your needs. Many
students open both chequing and savings accounts. In most banks, it is possible to open a
bank account by showing your passport, your Concordia letter of admission or I.D. card,
your Quebec Acceptance Certificate, and Study Permit. You will also be asked to show a
copy of your apartment lease as proof of residency in Montreal.
Chequing Accounts
These accounts are a way to keep your money safe while still maintaining easy access to
it. Reasons for having a chequing account are:
• A cancelled cheque (i.e. a cashed cheque), which is returned to you in your monthly
• Monthly statements of your expenditures and a monthly notation of your bank balance
Savings Accounts
If you bring enough money for the entire term, or a good portion of the money you will
require, you probably should put most of it in a savings account. A savings account earns
interest, and withdrawals can be made regularly to cover your immediate living expenses.
You can withdraw the money in cash, or, especially for large amounts, in the form of a
bank cheque. If you have a savings and a chequing account in the same bank, you can
transfer funds from your savings account to your chequing account with your bank card.
Bank Machines
An automated bank machine (or ABM) is another way to withdraw cash, make deposits,
and pay certain bills, such as telephone and electricity bills. In order to use a bank
machine, you must apply for a bank card or Interac card from the bank which administers
your account. Internet: http://interac.ca
Currency
The basic unit of Canadian currency is based on the dollar system. Each coin has its value
in cents marked on one side (1 cent = 1/100 dollar) .
Currency Exchange
Any financial banking institution or foreign exchange bureau, and there are many to choose
from around Concordia, will exchange currency. We recommend that you ask what
administrative fees are charged. Some establishments will charge a ‘fixed fee’, whereas
others will charge a percentage regardless of the amount being exchanged.
Shop and Compare!
The Bank of Canada website offers an excellent reference in determining exchange rates:
Internet: http://www.bankofcanada.ca
The Universal Currency Converter allows you to perform foreign exchange rate calculations
on the Internet. Consult the following site:
Internet: http://xe.net/ucc
TRANSPORTATION IN MONTREAL
Public Transportation
Montreal is served by a bus and métro system. A trip on this system currently costs $2.75
one way. If you take a transfer when you start on your trip, you will be able to continue
and transfer from the metro to the bus and vice versa.
Students between the ages of 18 to 25 can travel on the public transit network with a
reduced fare personalized OPUS card. If you qualify you will be eligible to pay the reduced
fare of $37.00 monthly. Regular cost is $68.50.
For detailed information, eligibility requirements, list of required documents and reduced
fare request forms, please consult the following website:
http://www.carteopus.info/en/main_nav/etudiant/
If you do not qualify for the reduced fare pass a monthly pass will cost $68.50, a weekly
pass is $20.00, and 6 tickets costs $12.75. (All prices are subject to change). Note that
you must use the exact change, your pass, ticket or transfer. Tickets and passes may be
purchased at all métro stations and other designated stores, including the University
bookstores on both campuses.
Taxis
As a regular means of transportation, taxis can be expensive. Taxis are easily found on any
major street, simply raise your hand to hail a cab. The price is indicated on meters located
up front beside the driver.
For the benefit of Concordia University students, faculty and staff, free shuttle buses run
between SGW and Loyola campuses from early in the morning until late at night. Generally,
they run every 20 minutes, and during the busy period, as often as every 10 minutes.
During exam periods and summertime, they run less frequently and stop around 4:30 p.m.
You will find shuttle bus schedules posted on the window in front of the Hall Building at
SGW, as well as near the bus stop at Loyola (in front of Loyola Chapel). For a quick
reference to the schedule go to the following website:
http://www.concordia.ca/info/students/shuttlebus.php
NOTE: When boarding the shuttle, you may be asked to show your student I.D. card. New
students should show their admission letter if they have not yet received their I.D. card.
POST OFFICE
The government postal system in Canada is efficient. Stamps for letters inside Canada cost
$0.54 (plus G.S.T.), while stamps for overseas are $1.65 (plus G.S.T.) and United States
$0.98 (All prices are subject to change). Stamps can be bought at University bookstores
on both campuses.
Canada Post Offices offer a variety of services from sending letter mail, priority courier,
sending parcels to distant places to making money orders.
For further information consult the Canada Post website at:
http://www.canadapost.ca/
Canada Post Offices are located throughout Montreal and are open Monday to Friday, from
8:00 a.m. until 5:45 p.m. Many corner stores also sell stamps.
– Uniprix Pharmacy
– Ogilvy’s
– Pharmaprix
There are a number of courier services in Montreal which can be used for the speedy
handling of important documents.
Canada Post Office also provides courier service for your important documents. Please
refer to the previous section entitled ‘Post Office’ for further details.
SHOPPING
For many of you, this may be the first time away from home and your first experience at
managing money. New students often report that in the first few months they tend to
overspend. After a period of financial stress, students try to reduce their expenses by
establishing a budget. Major expenses (apart from tuition and books) include housing,
food, clothing, transportation and leisure activities.
To keep expenses at a minimum shop at used furniture / clothing outlets. You can search
the web for a wide variety of used furniture and other household items.
Good buys can be found in the classified sections of Montreal newspapers and of course
those published on campus: The Link, The Concordian, Concordia Français. Be sure to
check out the campus bulletin boards.
Pick up a copy of the ISO Housing flyer for a list of second hand furniture and clothing
outlets.
Budgeting
Plan your finances so that your lifestyle matches your resources. It is impossible to
concentrate on school if you are hungry or worried about the rent. Many first-year students
find themselves spending too much on restaurants instead of cooking, and too much on
long-distance calls because they are homesick. This can lead to financial difficulties.
Always check the signs to see what is “on special!” Shop at the large supermarkets for
general supplies. For fruit and vegetables, specialty stores offer the best prices. There are
three basic ways of feeding yourself — in restaurants, in cafeterias, or by cooking for
yourself. Although some restaurants can be moderately priced, most are too expensive for
a student’s budget.
The People’s Potato, run by the Concordia Food Collective, is committed to serving
vegetarian lunches to students at Concordia on a pay-what-you-can basis. The People’s
Potato is located in the Hall Building – 7th floor Cafeteria.
University cafeterias also offer meals at reasonable prices. The cheapest method, however,
is to shop for groceries, and to cook for yourself. Many international students, who have
never cooked before, become excellent chefs!
Pick-up a copy of Health Notes, this monthly newsletter is published by Heath Services
and is available throughout the University. Try out the monthly recipe, keep informed and
practice good nutrition. You can also access Health Notes through the Health Services
website at:
http://www-health.concordia.ca
Click on the ‘Health Information and Promotion’ link to Health Notes Newsletter.
Health Services also has a lending library which offers many popular cookbooks. All you
need is a valid Concordia student ID card.
Le Frigo Vert
A Montreal based non-profit food cooperative for shopping cheap and fresh organic
vegetable baskets and coffee. All the Concordia Graduate Students get a 25% discount.
Supermarkets
Products can be purchased at the following supermarkets: Metro, IGA, Provigo, Maxi,
Loblaws and Super Carnaval are some of the more familiar names. These are large stores
which carry a wide range of items, and are less expensive than the small neighbourhood
stores. Use the discount coupons which are delivered to your apartment building, or are
found in newspapers.
Specialty food stores can be found in many shopping areas, such as Chinese products in
Chinatown, and halal products in stores on Ste. Catherine St. near Fort. In general, you can
find almost every type of ethnic food product on St. Laurent Boulevard, or by consulting the
Yellow Pages.
Internet: http://www.yellowpages.ca
Open air markets are a good source of fresh vegetables. Prices may be reduced late on
Saturdays and Sundays. The major markets are:
Jean-Talon Market
5072 Casgrain (Jean-Talon métro exit)
CLOTHING
Students dress casually for classes, i.e. shirts, pants, sweaters, jeans and T-shirts. Prices for
clothing can vary greatly, so compare prices. La Baie, The Gap and Simons are medium-
priced stores, while Winners, Wal-Mart, Zellers and Cohoes offer good value at terrific
prices. Village des Valeurs are a chain of stores offering used clothing (winter coats and
Pick-up the ISO information flyer on Housing, listed are places to buy second hand clothing
and furniture.
OTHER STORES
“Dépanneurs”
A “dépanneur” is a corner store. The name comes from the French verb “dépanner” which
means to help. They are usually open from 8:00 a.m. until 11:00 p.m., 7 days a week,
many are open 24 hours. Items are generally expensive.
Pharmacies/Drugstores
Pharmaprix, Uniprix, Essaim and Jean Coutu are large pharmacy chains which carry
medicines, as well as a wide variety of personal supplies at very good prices. Check the
weekly sale specials and use the discount coupons.
“Dollar Stores”
“Dollar Stores” are discount stores which can be found everywhere and are excellent places
to buy inexpensive household and personal goods. Generally, most items cost $1 or $2.
STORE HOURS
Note: Most supermarkets are now open 7 days a week from 8:00 am to 9:00 pm, with
some open until 11:00 pm.
Goods and Services Tax (GST) and Provincial Sales Tax (PST) are charged on most items.
In effect, the tax on both goods and services is approximately 13.5 percent.
Every year Canadians and most international students complete Federal and Provincial
Income Tax forms and apply for a GST/HST and PST tax credit. Workshops are offered
every year in March and are intended to help you complete an income tax return.
Federal Government:
www.ccra-adrc.gc.ca/tax/nonresidents/individuals/students-e.html
DRIVING IN QUEBEC
International Students studying at an educational institution in Quebec, or involved in a
government cultural exchange program, are exempt from having to obtain a Quebec
license to drive a passenger vehicle for the period of studies or training, as long as they
have a valid driver’s license of the equivalent class. If the license is not in French or English
it is highly recommended that you obtain an International Driver’s Permit. To obtain such a
permit, you must apply in the county where you obtained your official driver’s license.
Place Dupuis
Internet: www.saaq.gouv.qc.ca
CAA-Quebec
Telephone: 514-861-5111
Internet: www.caaquebec.com
This section contains extremely important information. Most of it can be found in the
Undergraduate Class Schedule and Registration Guide. This guide explains how to
register/drop/change courses, how to get in touch with an academic advisor, and what all
the symbols and numbers next to your course description actually mean. The class
schedule and registration guide is available on-line at
http://regsis.concordia.ca/class_schedule/ww701.html.
MyConcordia Portal
Undergraduate students can register through the Undergraduate Web Registration system
at: www.myconcordia.ca.
Graduate registration
Service times for obtaining an I.D. card vary during the year. Check with the Birks Student
Service Centre. I.D. cards cost $11.50 and this charge will be added to your student account.
For detailed information on signing up, activating, and logging in to your Live@Edu
Exchange Labs email account, visit
http://helpline.concordia.ca/accounts/liveatedu/about/signup.shtml
To obtain your user name on any of Concordia’s computer systems, you must go in person
to any one of the service areas of Computing Services. Bring your student I.D. If you
don’t have an I.D. card, you cannot receive your user name. More information about the
Concordia computer labs and facilities will be given to you when you pick up your user card.
Service Areas
RESERVING A LOCKER
Lockers are available in most of the main buildings, first-come, first-served. MyConcordia
Portal offers a feature that allows students to reserve a locker on-line! log onto your portal
and access the Locker Application System; go to Student Services and click on ‘get a locker’
- it’s as simple as that! Locker rental fees vary from building to building, please visit the
tuition and fees website for details:
http://tuitionandfees.concordia.ca/09_10/u_pg4.php
A $10 late fee will be charged if locker is not empty by the end of term.
This directive is issued in accordance with the funding regulations of the Quebec Ministry of
Education, which requires that all international students have copies of said documents in their
permanent file at the University. Please note that copies of your CAQ, Study Permit or passport
must be given to the ISO before the DNE deadline of your first semester at Concordia.
NOTE: Failure to provide copies of your immigration documents may result in the
CANCELLATION OF YOUR COURSES. If you require any assistance in
obtaining/renewing/replacing documents, please come to the ISO.
HEALTH INSURANCE
Quebec regulations requires that all international students be covered by a health
insurance plan that meets government standards, while living in Quebec. In keeping with
government directives, Concordia University has adopted a compulsory health insurance
plan that all Concordia international students are automatically enrolled in upon registration
of courses. Consequently, personal health insurance plans are not accepted. The
Concordia Health Insurance Plan for international students is a comprehensive health and
accident insurance plan at a competitive cost, specifically designed for international
students and their dependents, and which meets Quebec government standards.
The Insurance Plan for international students is a comprehensive health and accident
insurance plan and covers the following expenses:
• hospital;
• pregnancy (only if pregnancy commences after the start date of the health insurance plan);
• eye examination;
• psychiatric services;
Health insurance fees are charged automatically when students register for courses. The
insurance period for international students is from August 15 to August 14 of the following
year. The annual premium is $635.00. The insurance company is Sun Life.
Since medical and hospital costs are extremely high, health insurance coverage is
mandatory for spouse's and children who are accompanying an international student in
Montreal. Couple or family coverage is available with the Concordia Health Insurance Plan
for International Students, but must be purchased WITHIN 31 DAYS of the arrival of the
spouse and/or children in Montreal. There is no obligation for your dependents to be
covered by the Concordia Health Insurance Plan. For information on insurers who provide
"Visitor's Insurance" on an individual basis, please see page 2 of the International Students'
Health Insurance Plan handout prepared by Vigilis, available at
http://supportservices.concordia.ca/pdf/HealthIncrease.pdf
Should you select the Concordia Health Insurance plan for your spouse and/or children, it
is important that you mention their arrival to the staff of the ISO so that an insurance card
can be issued for them. A couple or family coverage will be charged to your student
account. Children born in Canada whose parents are not Canadian citizens or Permanent
Residents are considered Canadian citizens from the time their birth is registered with the
proper authorities. These children, however, do not qualify under the Quebec
Health Insurance coverage (Quebec Medicare) and will still need to have
private insurance coverage.
Health Insurance cards are available at the ISO. After you are registered for courses, you
can attend a Health Insurance Information session. The schedule is posted on the ISO’s
website, half hour sessions are usually held at 3:00 p.m. on specific days during each
semester.
We recommend that you pick up your card and carry it with you at all times.
Only certain students who fall within the categories listed below are permitted to opt-out of
the Concordia Health Insurance Plan for International Students.
Please note that applications for exemptions must be processed in person at the ISO,
H-653, and must be submitted every year in August or September when insurance
charges automatically appear on your student account as you register for courses, or as
necessary when other plans expire.
As a result of intergovernmental agreements, full-time students from the countries listed above
who were covered under their government’s medical system before their arrival in Quebec, will
be eligible for the Quebec medical benefits (called Quebec Medicare Card or Carte
d’Assurance-Maladie du Québec) at no cost.
Information on how to apply for the Quebec Medicare Card will be available at the
International Students Office. To obtain a Quebec Medicare Card, students must present
proof of registration in their government’s medical system * and will have to show proof of
full-time status at Concordia University. Full-time status: 12 credits or more per term for
undergraduate students.
Denmark: Sygesikringsbevis.
B. Others
International students who possess a valid Quebec Medicare Card are eligible for opting
out of the Concordia Health Insurance Plan for International Students.
2. Scholarship Students
Scholarships from a number of sponsoring organizations ( e.g. CIDA, ICCS, CBIE, WUSC,
etc.) include health insurance coverage. To opt-out of the Concordia Health Insurance Plan
for International Students, students must ensure that their scholarship letter clearly
mentions the health insurance coverage as well as the duration of the policy.
Refugee Claimants and Convention Refugees are eligible for opting-out of the Concordia
4. PERMANENT RESIDENTS
Students who become Permanent Residents of Canada are eligible to opt-out of the
Concordia Health Insurance Plan for International Students once they show proof of their
Permanent Resident status.
New Permanent Residents are eligible to apply for a Quebec Medicare card, and are
encouraged to do so as soon as the land. The Quebec Medicare card will be issued
approximately three months following the application. We recommend that new
Permanent Residents maintain the Concordia Health Insurance Plan for International
Students, and only opt-out once they have received their Quebec Medicare Card.
If you are eligible for a Quebec Medicare card, the process is as follows:
• Pick up the flyer on How to Apply for a Medicare Card from the ISO, and follow the steps.
• The Quebec Medicare Office will give you a Letter of Eligibility (in French or in English)
or a receipt.
• If you receive the "Letter of Eligibility", bring it to the ISO, in order to process
your exemption.
• If you receive a receipt, wait until you receive your Quebec Medicare Card in the mail,
then bring it to the ISO, in order to process your exemption
Please note that within several weeks, a Quebec Medicare card will be mailed to your
home. In order to finalize the exemption, we must record the card number, and the expiry
date in order to remove the charges from your account.
To opt-out of the Concordia Health Insurance Plan for International Students, you must
present proof of your health Insurance coverage to the International Students Office, Hall
Building, Room 653, before the prescribed deadlines. Applications submitted after the
deadlines and approved by ISO will be charged an administrative fee. Since health
insurance fees for international students are charged on a yearly basis when you
register for courses or CIP (Continuing in Program), you will have to repeat the process
Please note that students who have submitted a claim to the insurance company can not
be considered for an exemption / cancellation for that benefit year.
FOR ALL STUDENTS BEGINNING THEIR INSURANCE COVERAGE IN THE FALL TERM
(August/September):
FOR ALL STUDENTS BEGINNING THEIR INSURANCE COVERAGE IN THE WINTER TERM (January):
FOR ALL STUDENTS BEGINNING THEIR INSURANCE COVERAGE IN THE SUMMER TERM (May):
REFUNDS
Refunds are given in the form of a credit to your University Student Account. If you have
no balance owing, you may request a refund from the Student Service Centre (LB–185).
Additional health and dental coverage for international students over and above the
compulsory Sun Life plan is also available through the CSU (Concordia Student Union),
and the GSA (Graduate Students Association). However, graduate students enrolled in
the EMBA, AMBA, GAMBA, IMMBA, MIM and DIM programs as well as all Exchange
students are not eligible to enroll in this Dental Plan since these students are not paying
CSU/GSA association fees.
Eligibility and details about specific coverage with these plans is available from the Quebec
Student Health Alliance at:
Internet: www.ihaveaplan.ca
Telephone: 514-789-8790
Toll free: 1-866-795-4437
Please note that this optional plan is negotiated on an annual basis, and therefore
may not be available.
TRAVEL INSURANCE
When travelling outside Canada, you must purchase supplemental travel insurance. Both
the Concordia Health Insurance Plan and the Quebec Medicare Card limits your coverage
up to the amounts reimbursed by the Régie de l’assurance-maladie du Québec (Quebec
Medicare Card). Since medical expenses could be higher in another country, it is wise to
buy extra health insurance. It is not costly and it will usually cover the additional medical
costs should you have an accident or become ill.
https://www.myconcordia.ca
The university does not issue a monthly statement of account. For information on
payment deadlines of tuition and other fees, you can consult the “Tuition and Other Fees
Booklets” at http://tuitionandfees.concordia.ca. They are the authoritative documents on
tuition and other fees, and on the University's financial regulations.
NOTE: If fees are not paid within the proper deadlines, you will be charged a $75.00 late
payment fee and interest will be charged on your outstanding balance. Please consult the
“Tuition and Other Fees Booklets” at http://tuitionandfees.concordia.ca
To qualify for a full (100 %) tuition refund or for financial credit of tuition and other fees,
you must drop your course(s) before the DNE (Did Not Enter) deadlines.
If you are an undergraduate student and drop a course after the DNE deadline, you will
NOT receive a refund, even if you have not yet paid your fees in full, you will still be
financially responsible for payment of those fees.
As the refund policies vary depending on your program of study (e.g. Graduate Certificates,
Graduate Diplomas, Master’s and Ph.D.)
* Graduate students please refer to Graduate Calendar for DISC Deadline dates.
If, for some reason, you are unable to pay by the deadline date (e.g., delay of transfer
of funds, etc.), please contact the Student Accounts Office, Hall Building, Room 541,
Telephone: 514-848-2424 ext. 4900 prior to the payment deadline dates.
SGW Campus:
The Loyola Bookstore generally carries books for courses given on that campus only.
Loyola Campus:
Internet: http://web2.concordia.ca/Bookstore
• Discover Concordia Orientation and The Graduate Students Orientation provide new
students with the opportunity to meet members of the university community and learn
about the vast network of support services and university resources aimed at enhancing
student success.
• Student Success Check-up Orientation helps students identify their own strengths and
• Start Right provides an orientation to university learning, including practical tips, strategies
and techniques to help students meet the demands of university-level work.
• Mentor Connection Tour ‘n Talk is a small group orientation that includes a tour of key
campus locations and an opportunity to talk to the Student Success Mentors, who are
returning upper year students that are very familiar with university life and can share
strategies for success.
In addition, the NSP provides various seminar series during the term, including the First
Year Experience Seminars, Graduate Experience Seminars, Student Experience Seminars
and Leadership Workshops and Certificate.
For more information about all NSP programs, visit the New Student Program website at
http://newstudent.concordia.ca
LOYOLA: Administration Building, Room 103
Telephone: 514-848-2424 ext. 4330
In addition, the Student Success Resource Centre on the Loyola campus (AD 103)
provides a comfortable setting where students can access print and online resources that
support all the services available at Counselling and Development.
For more information about all SSPC programs, visit the website at
http://studentsuccess.concordia.ca
LOYOLA: Administration Building, Room 101
SGW: Hall Building, H 481
Telephone: 514-848-2424 ext. 7369
• In the first class, the professor will give you a handout describing the course
requirements. If you miss the first class, be sure to see the professor so that you know
what is expected of you.
• Call your professors, Mr., Mrs., Ms., or Miss followed by their family name, unless you are
given permission to call them by their first name. If a professor has a Ph.D., use Dr. with
the family name.
• If you have a special name you would like professors to use, you may tell them so.
Otherwise, you will generally be called by your first name.
• On the first day of classes, professors usually tell students their office hours so that
students may meet with them to ask questions about class work; don’t be shy to ask
your professor for information and guidance.
• If you wish to record a lecture to help you to understand the subject, check with the
professor before bringing a tape recorder to class.
• If you are late for class, enter quietly without knocking, and sit where you will not disturb
anyone. If you are very late, explain after class.
• If for some reason you must leave early, tell the professor before the class begins.
• Except for large lecture classes, inform the professor ahead of time if you know you will
be late or absent from class.
• If you are absent from class for more than two or three lectures, either send a note, or
call the professor or the department, and leave a message. Be sure to catch up on what
you missed.
• Identify yourself at once when calling a professor. Specify what class you attend (e.g.,
Physics 221B, Loyola campus).
• If you are unable to keep an appointment with a professor, call before the appointed
time and excuse yourself.
• You will be expected to attend classes regularly, complete all the assignments and
readings, and take all the exams.
Reading Assignments
Read every day. Reading lists are long, and again, you must plan your time wisely. Keep
your reading current with lecture topics. For more help and advice visit the student learning
services website http://learning.concordia.ca/
Lectures
Take notes. Write down the main points. Use key words and phrases and itemize
whenever possible.
Speak up in class. Do not be intimidated by Canadian students who are used to the often
lively exchange among students and professors. Remember, participation in class
discussions may be part of your grade.
Papers
Researching, organizing, and final writing of papers takes time. Be sure to learn to use the
Concordia libraries. Speak with your professor early about your topic, which books to read,
and other research resources. Then plan your time and begin early. Consult a Writing
Assistant available through Counselling and Development. Make your appointment online.
Internet: http://learning.concordia.ca
Examinations
Keep up-to-date in your studies and make sure you are really learning and not just
memorizing. In problem solving courses, practice solving problems. You cannot learn
everything the night before an exam. Review notes, returned tests and quiz papers. Before
you start writing answers, read each question carefully to be certain that you understand
what is being asked of you. Plan your examination time; avoid spending too much time on
one question. If you have difficulty answering a question, go on with other questions and
return to the difficult one later.
• Taking Exams
• Oral Presentations
• Time Management
• Academic Writing
• Notetaking
For more information about these workshops and other services available through
Counselling and Development, visit their site at:
Internet: http://cdev.concordia.ca
The ISO can write letters of support in some situations, and provide you with specific
information to ensure that your immigration status remains valid during this period.
Is there a special reason you are failing? Are you ill? Are there extenuating circumstances,
such as war in your country or death in your family? Are you having serious difficulties
adjusting? If you fail, can you write a letter of appeal? Can you be readmitted on probation?
Do you have to wait a year before coming back? It is a fact of life — some of our best and
brightest students may experience academic difficulties — especially first year students, and
there are always a number of factors to be considered, questions to be asked and
solutions to be found. The ISO can help.
What is plagiarism?
The university defines plagiarism as “the presentation of the work of another person as
one’s own or without proper acknowledgement” (Concordia Undergraduate Calendar
2008–2009, page 67). While many students think this means outright cheating, like
copying someone else’s paper, it can just as easily refer to using someone else’s ideas
without saying where they came from This means that every time you take ideas from
somewhere else—a person, a book, the internet, a video, etc —and use them in a paper
you are writing, in your paper you have to give specific details of where these ideas came
from. Be careful to do this always, with no exceptions. Even if you know that your
professor knows where the ideas came from, because, for example, they are from the
course textbook, or from a very well known book, you still have to protect yourself by
giving a written reference for the information. This is true even if you put the ideas into
your own words—they are still ideas from someone else so you have to make this clear
in your paper.
For more information about plagiarism and how to avoid it, go to the Department of
Counselling and Development (located in H-440; or Loyola AD-103 ). There you can make an
appointment to see a Writing Assistant or a Learning Specialist, or attend a Writing workshop to
learn the necessary writing skills in order to avoid plagiarizing. These services are FREE!
Conditional standing can be extremely stressful because it means you have to pass all
your courses in order to remain in school. For complete information on the Academic
Rules and Regulations, consult the following publication:
SUMMER SESSIONS
Students are often not aware that classes are held in the summer. There are two intensive
sessions, one beginning in May, and one at the end of June — each session lasting
approximately six weeks. Some students feel better able to manage their workload if their
courses are spread over the entire year. But remember, not all courses are offered in the
summer, so ask your department if the course you want to take in the summer is actually
available. An Undergraduate Class Schedule and Registration Guide is available at the Student
Service Centre by April every year. At the graduate level, few summer courses may be offered.
It is wise to consult your department/supervisor in order to plan your program efficiently.
WRITING ASSISTANCE
Want to improve your writing? Or do you feel stuck when writing a term paper? Consult,
free of charge, a trained writing assistant who will help you at any time during the writing
process by brainstorming ideas for a paper, constructing an outline or for feedback on a
rough or final draft. Please note that this is not a proofreading service; rather, writing
assistants work with you so that you can learn to write better.
If you require help, it is recommended that you do not wait until the end of the term
before asking for a tutor. If you are looking for a tutor, call 848-2424 ext. 3517 or
848-2424 ext.4239 or visit the Dean of Students Office.
The current rate paid to tutors is $20 per hour. If you are interested in working as a tutor,
you can pick up an application form at the Dean of Students Office on either campus, or
online at http://deanofstudents.concordia.ca/services/tutors.shtml
• I.D. cards
• Permanent Code
• Late completions, re-evaluations, appeals, letter requests, status letters, class and
exam schedules
Status Letters
You may at some point require a ‘status letter’ for such things as extending your Study
Permit or CAQ, or for travel purposes during the Holiday and summer breaks.
Cost: $10. Uncomplicated, straightforward letters are usually ready within minutes.
Class Cancellations
If classes are cancelled, notices are posted on bulletin boards in the following area:
Class Locations
If class locations are listed TBA (To Be Announced) in the course schedule, check the SGW
Information Desk, Hall Building, 1st floor, for up-to-date information or log on to
MyConcordia Portal and check-out your personalized webpage.
If your professor has given you permission to submit course assignments beyond the deadline
for an INC (INComplete) grade, you must fill out an application for late completion at the
Office of the Registrar. A $15 fee is required. Please check the University Undergraduate
Calendar, section 16.3.6 for eligibility and deadlines for applying and submitting work.
Every student has the right to apply for the re-evaluation of any grade they receive which
they feel may be unfair. You are encouraged to meet with the professor first to discuss
matters. A formal application costs $15, and must be made through the Student Service
Centre. If your grade is raised as a result of a re-evaluation, the $15 is returned to you. For
further details refer to the Undergraduate Calendar, section 16.3.9.
Supplemental Exams
Eligible students in good standing may apply to the Office of the Registrar to write a
Supplemental Exam for a failed course. A $25 fee is required for each course. It is
important, once again, to consult the Undergraduate Calendar, section 16.3.8, for
regulations and deadlines.
Transcripts
You can download a copy of your Student Record by going to the MyConcordia Portal
www.myconcordia.ca
You may also pick up an unofficial copy of your transcript upon presentation of your
student ID card. Cost: $3.00 Official copies, $6.00, are usually required by another
university/employer, and must be requested in writing at LB-185. A standard 5 working
days is required to process your request.
Official transcripts for Exchange students are automatically mailed out to their home
university free of charge. However, if students want their own unofficial copy, they must fill
out a request form and pay for it at LB-185.
Internet: http://library.concordia.ca/
You can take workshops on topics like strategies for learning in a second language,
academic writing, and learning in problem-solving courses. Workshops are listed in the
Counselling and Development workshops brochure published twice a year, in January and
August. They also have weekly mini-workshop sessions on learning and writing, particularly
for International and ESL students, called Lunch ’n Learn. These take place on
Wednesdays from 12 to 1, in H-662. You can also make an individual appointment with
a Learning Specialist to find out how you can study more effectively, handle course
reading, plan your time well and prepare for exams.
Student Learning Services also offers programs with trained student assistants to help
HEALTH SERVICES
Health Services offers students personalized, confidential health care. Staff includes nurses,
general practitioners, consulting psychiatrists, psychotherapists and health educators.
Physical and emotional problems can interfere with your academic performance, so do not
hesitate to get the help you may need. Services are confidential and health professionals
are available with, or without, an appointment.
Internet: http://www-health.concordia.ca/
Health Information
If you have a health concern or you need to talk to a nurse regarding a health issue, call
Info-Santé CLSC at: 811.
To find out more about the health system in Montreal, further information may be
obtained at:
Health and Social Services in Montreal
The Montreal-Centre Regional Board
Telephone: 514-286-6500
Internet: http://www.santemontreal.qc.ca
When international students present their Sun Life Health Insurance cards (see How to
Obtain Your Health Insurance Card, under the section entitled ‘Getting Settled at
Concordia University) to Concordia Health Services, no payment is required. Health
Services will process claims directly with the insurance company.
If you see a doctor in the community outside Concordia, in most cases you will be asked to
pay for the visit. You will then have to send the claim form, and the receipt from the doctor,
to the insurance company in order to get a refund. Please note that doctors in the general
community may charge more than the provincial rates, while Sun Life Insurance Company
reimburses in accordance with the provincial rates. You will have to pay the difference.
If you are prescribed medication, you must first buy it, and then claim a refund from the
insurance company. Be sure to keep copies of all your bills and receipts. For claim forms,
Internet: http://supportservices.concordia.ca/disabilities/
OMBUDS OFFICE
The Ombuds Office deals with problems and complaints concerning any area or
department in the University
The role of this office is to ensure that you are treated fairly. They will investigate your
complaint or grievance, and bring to the attention of those in authority, any policies, rules
or procedures which appear unfair and which may jeopardize your rights and freedom.
Internet: http://web2.concordia.ca/Rights_Resp_ombuds
SGW: 1550 De Maisonneuve Blvd. West, Room GM 1120
Telephone: 514-848-2424 ext. 8658
Email: ombuds@alcor.concordia.ca
If you feel that you are in a situation which involves any infringement of your personal rights,
such as harassment, discrimination, threatening or violent actions, or destruction of property,
this office is available to help you with advice and support. Services are confidential.
SGW: 1550 De Maisonneuve Blvd. West, Room GM 1120
Telephone: 514-848-2424 ext. 4857
Internet: http://rights.concordia.ca
Email: advisor@alcor.concordia.ca
SGW: EN Annex 2070 Mackay and Hall Building, 1455 De Maisonneuve Blvd. West,
Room 440
Telephone: 848-2424 ext. 7345
Internet: http://caps.concordia.ca
Email: caps@concordia.ca
CONCORDIA INTERNATIONAL
This Office is mandated to implement and monitor all aspects of international academic
cooperation. This is the office that coordinates and facilitates the Student Exchange
Programs.
Religious Services: Daily & Sunday liturgies at the Loyola Chapel, an open innovative and
welcoming Roman Catholic community, marriage and other sacramental preparation and
community gathering space on the SGW campus, referrals to ministers, advisors and
teachers of a variety of different traditions.
Social justice action and community involvement: Education on justice issues, prison visits,
volunteer work placements, serving meals for the needy, collaboration with local groups on
particular issues, public lectures and educational events.
Support for Students: Student Emergency Food Fund, counselling and referrals, social
gatherings, collaboration with other student services.
Internet: http://deanofstudents.concordia.ca/chaplaincy
IITS (INSTRUCTIONAL +
INFORMATION TECHNOLOGY SERVICES)
The IITS Department has up-to-date communications technology to support academic
research, administrative, social and cultural activities in the Concordia community. It also
maintains language learning laboratories as well as multi-media labs in a user-friendly
environment. For academic and credit courses, research equipment and facilities may be
used free of charge, and staff are available for friendly, technical support and advice.
To book equipment, you must have a valid student ID card. Reservations must be made
three days in advance of picking up the equipment. Reservations for equipment can be
made by calling 514-848-2424 ext. 3444 on the SGW campus or by calling 514-848-
2424 ext. 3465 on the Loyola campus.
Internet: http://iits.concordia.ca
Internet: http://athletics.concordia.ca
SGW: 1455 De Maisonneuve Blvd. West, Hall Building, 2nd floor, Room 222
Telephone: 514-288-1130
Internet: www.voyagescampus.com
www.travelcuts.com
Work–Study Program
Internet: http://web2.concordia.ca/financialaid/workstudy/
The IST is a new bursary specifically for full-time undergraduate International students
paying international student fees. The IST Bursary Program is a means of financial
assistance. Bursaries range from $500 to $1,000 and are awarded on the basis of both
scholastic merit and financial need.
Graduate students (full-time status, paying international fees) apply for this funding via the
“Concordia University Partial Graduate Tuition Scholarship for International Students” which
can be accessed from a quick link from the School of Graduate Studies homepage
http://graduatestudies.concordia.ca/
Internet: http://web2.concordia.ca/financialaid/istb/
Graduate Awards
Graduate students should consult with their departments, as well as with the School
of Graduate Studies, to find out guidelines and deadlines for applications for bursaries
or scholarships.
Participants receive a free Shuffle T-shirt and a chance to win prizes. This is a great way
to see part of the city and to support the Entrance Scholarship Fund. Further information
is available at:
Telephone: 514-848-2424 ext. 5427
Internet: http://shuffle.concordia.ca
Internet: http://concordia.freetoasthost.org
Q2 ALLY NETWORK
The Q2 Ally Network is a wonderful resource on campus that is dedicated to “Supporting
sexual diversity at Concordia”. Workshops and events are organized to promote “…the
common goal of working towards embracing and celebrating sexual diversity.”
Consult the following site to obtain a direct link to the many student groups and
associations available on campus:
Internet: http://deanofstudents.concordia.ca
Please note that all student groups fall under the following umbrella associations:
The Concordia International Students Association (CISA) is run by and for international
students as well as students with a strong interest in cultural diversity. Their goal is to help
international students adjust to life in Montreal, Canada and at Concordia. Time is spent
helping students with the logistics of setting up a new home but they also provide a safe
and fun social setting for students coming from abroad.
CISA’s membership is extremely unique as it is made of students from every corner of the
globe. CISA embraces linguistic and cultural diversity and enjoy watching relationships build
across cultural lines. Having fellow international students to lean on is extremely important
since many international students are not able to travel home as often as they would like.
CISA activities include a tour of Montreal in September, trips to different parts of Canada
and the United States, unique winter activities such as ice fishing and, most of all, dinners
and parties. CISA also gives students the opportunity to represent their culture through
various cultural and athletic events throughout the year. Cross cultural learning goes two
ways which is why CISA puts a special focus on teaching Canadian culture to students who
come from abroad. Although there may be no place like home, CISA does its best to make
Canada a new and happy home for Concordia’s international students.
If you would like to get in touch with CISA, or have questions, you can email:
cisa@cisamontreal.com , or visit their web site and register as a CISA member at:
http://www.cisamontreal.com
Problems
In case of any problems with Canadian laws or immigration, the first office you should
get in touch with is the International Students Office at 514-848-2424 ext. 3515. We
can offer support and guidance in what could be a stressful experience.
and Procedures
GENERAL IMMIGRATION RESPONSIBILITIES
Here are the steps to follow in order to maintain a valid immigration status:
• Do not let your Quebec Acceptance Certificate (CAQ) and your Study Permit
expire. Start the renewal process at least 2 to 3 months BEFORE the expiry date.
• Please note that you must apply for a new CAQ each time you are admitted to a
different level of study, for example, when you transfer from a Bachelor’s to a
Master’s, or from a Master’s to a Doctoral degree.
• Keep your passport valid. Your immigration documents cannot be renewed if your
passport is expired or will soon expire.
• Maintain your FULL-TIME STATUS (a minimum of 24 credits during the fall and winter
semesters at the undergraduate level).
• File an income tax return every year – see information on Income Tax further on in
this section.
• Students who are in Canada for 6 months or less can study without a CAQ or Study
Permit provided they complete their studies within the 6 month period. This option
applies to visiting or Exchange (1 term only) Students.
Should you decide to leave Canada and visit your home country, Canadian laws require that
citizens of certain countries obtain a Temporary Resident VISA before they are allowed to return
to Canada. The only exception to this rule is the U.S.A.; if you travel from Canada to the
Immigration Regulations
U.S.A., you are not required to have a Temporary Resident Visa for Canada as long as you are
in possession of a valid study permit. If in doubt, please consult the immigration authorities.
Temporary Resident Visas can be obtained from any Canadian Embassy or Consulate Office outside
Canada.
In order to apply for a Temporary Resident Visa, please drop by the ISO. We carry information
regarding the application process for the Canadian Consulate in New York and can advise you
about this process.
For more information regarding Temporary Resident visas, please visit the following site:
Internet: http://www.cic.gc.ca/
The office responsible for maintaining the non-academic file of every registered international
student is the ISO, located in the Hall Building, Room 653.
OPTION 1: Apply online at www.caq-studies.gouv.qc.ca. (Printer and credit card required) Print
and complete all required forms.
Send your application and supporting documents (including forms) to the Immigration Quebec
Office at the address listed below.
OPTION 2: Send your application and supporting documents to the Immigration Quebec Office at
the following address:
Talk to an International Student Advisor at the ISO and ask for an information flyer that details
Renewal Fee: $100 Canadian funds, certified cheque, money order (from Canada Post) or
credit card (Visa, MasterCard, American Express). This fee is non-refundable.
For further information and to download the CAQ application form and Payment by Credit
Card form go to: http://www.immigration-quebec.gouv.qc.ca/en
and Procedures
Once you have renewed your CAQ, you can then apply for a Study Permit online or by
mailing your application form to Vegreville, Alberta. This centre will process Study Permits,
Work Permits and Visitor’s Visas. The standard processing time is 6-8 weeks. Be sure to
include all the required documents and your signed application.
You can pay for your fees on-line or at a financial institution. To pay at a financial institution
you can drop by the ISO and ask for an original fees receipt for Study Permit purposes.
Please note that the prepayment system for renewal of Canada Immigration documents
can be done at most financial institutions in Canada.
For more detailed information, come to the ISO, and speak to an International Student
Advisor, and ask for an information flyer that details what supporting documents should be
included with your application.
For further information and to apply or download the Study Permit application form go to:
http://www.cic.gc.ca
WORKING IN CANADA
Working On-Campus
Finding a job is your responsibility. Generally speaking, we advise new students not to plan
on working in their first year. After all, it may take a few months to get to know the
University, find your way around, and get adjusted to the language, weather and lifestyle.
New undergraduate students usually have a heavy course load, and are often not used to
the academic routine; it is a good idea to wait until you are more settled before thinking
about working.
Immigration Regulations
Graduate students are encouraged to check with their department concerning employment
possibilities. They could be hired as a teaching assistant, or a research assistant.
Working Off-Campus
International students who meet eligibility requirements and obtain an Off-Campus Work
Permit are allowed to find employment off-campus. Eligible students can work on a
part-time basis (20 hours per week) during the regular semester (i.e. fall and winter terms)
and on a full-time basis (40 hours per week) during scheduled breaks. For
information/explanation regarding scheduled breaks please contact an International
Student Advisor at the ISO.
To meet the eligibility requirements, students must have completed 6 months of full-time
studies within the last 12 months and be in good academic standing. All students wishing
to apply for an Off-Campus Work Permit must attend a mandatory information session
offered by the ISO. Please check our website for the schedule.
Co-op Programs
Please note that if on-the-job-training is required as an integral part of your academic program
in Canada (e.g., a co-op program), the job offer will not need to be validated if you find work
off campus. However, you will have to apply for a Work Permit through the Case Processing
Centre in Vegreville, Alberta and prove to Canada Immigration that on-the-job training is
compulsory for your academic program in Canada. For more information visit the ISO.
After meeting the requirements of graduation, international students are allowed to work in
Canada under the Post-Graduation Work Permit program. The maximum length of Post-
Graduation work permits is three years. To qualify, you must meet certain immigration
requirements.
Here are a few tips:
• Application for a Work Permit must be made within 90 days of notification of final marks.
• You must have a valid Study Permit at the time you apply for a Work Permit.
If your Study Permit expires before, renew it temporarily. Do not change your status to
Visitor's Visa. For more information visit the ISO.
In order to apply for a Work Permit, you will need the following:
1) A letter from Concordia, stating that you have completed your academic program or an
unofficial transcript if the notation "Degree Conferred" appears on it. You must request
2) A completed application for a Work Permit. You can download an application form from
Immigration Canada’s website at: http://www.cic.gc.ca
If you work, you will need a Social Insurance Number (SIN). A Social Insurance Number
will be necessary for payroll and income tax purposes. Information and application forms
are available in any Service Canada Centre. For a list of locations in Montreal contact:
Service Canada
Telephone: 1-800-206-7218
Internet: www.servicecanada.gc.ca/en/home.shtml
INCOME TAX
and Procedures
International students are permitted and encouraged to complete a federal (Canada) and
provincial (Quebec) income tax return whether they have worked or not. Employment
income, scholarships, bursaries, and fellowships are normally subject to income tax.
Provincial and federal income taxes are deducted from your salary on every pay cheque.
Income tax may be refunded depending on your annual income and expenses. Every year,
you will be required to file an income tax return before the end of April. To assist you in
completing the income tax return, Canada Revenue Agency publishes a Students and
Income Tax Booklet. Be sure to attend an Income Tax Workshop offered by the ISO.
For further information regarding Federal and Provincial taxes, please note the
following:
The ISO sponsors AN ANNUAL WORKSHOP ON INCOME TAX. This is usually held in late
March. Do not miss this opportunity to get some money refunded! Come to the
International Students Office for more information.
TIP
Sign-up for the ISO Information Bulletin and we will keep you informed.
It’s FREE! Sign-up on-line at: http://supportservices.concordia.ca/iso
• following an English or French language course that last less than six months
in total;
• courses that are not academic, professional or vocational in nature;
• self-improvement, general-interest courses such as arts and crafts.
There is a waiting period of three months before the Medicare Card is issued. During this
waiting period it would be wise to insure your spouse through the Concordia Health
Insurance Plan by opting for Family Coverage or with another health insurance plan.
For further information, please refer to the section on Health Insurance in this Handbook,
or on our website and drop by the ISO if you wish to subscribe your spouse / family to
the Concordia Health Insurance Plan, H-653.
You must apply for a Certificate of Eligibility. The registration office of the school board
you will be dealing with will supply you with all the necessary forms to ensure that your
child will be legally registered
You may obtain further information from the school where you wish to enroll your child or
at the following Ministry of Education office:
International students who plan to enroll their children in school should contact
Immigration Quebec and Immigration Canada to verify if their child needs a Quebec
Acceptance Certificate (CAQ) and a Study Permit. Preschool age children (four or five
years old) do not require a CAQ or Study Permit.
For more information on schools in the Montreal area, and to inquire about the Cerificate
of Eligibility, contact:
To obtain a list of private schools, consult the Ministry of Education’s Web site or call (long
distance) the Direction de l'enseignement privé, in Quebec City, at 1-418-643-8156.
Study in Canada:
Internet: http://studyincanada.com
Internet: www.aucc.ca
Internet: http://deanofstudents.concordia.ca/childcare/
CEGEPS
CEGEPs and colleges also offer language courses. Consult your telephone directory for
addresses, telephone numbers and cost.
Small groups of students meet in a relaxed and informal atmosphere to discuss a wide
range of topics in order to improve their fluency. The English Conversation Groups are
offered at the start of the Fall and Winter terms.
Conversation groups, led by student tutors experienced in TESL, meet once a week in
H-662 and are free for Concordia students. There is no need to register - if you are
interested, drop by and join in when a session is taking place. Schedules of times and
dates for Conversation groups are posted in H-662 and other Counselling and
Development locations, including H-481 and H-440.
Talk-Times are one-hour English conversation practice sessions in small groups, led by a
fluent English speaker; several sessions are offered each week on both campuses. You can
attend up to four sessions a week; sign up in the Student Success Centre (H-481; AD-103
at Loyola). Talk-Times take place in H-662 and AD-103.
Community Centres
English courses are taught in the following community centre near the SGW campus by
graduate students from the Concordia TESL Program.
InfoTouriste will provide you with information and booklets. They are located at:
1255 Peel street, suite 100
(Peel and Ste-Catherine)
Telephone: 1-877-266-5687 or 514-873-2015
Internet: www.tourisme-montreal.org
Internet: www.montreal.com
Concordia Student Union (CSU), Concordia International Students Association (CISA) and
other student associations offer a wide variety of entertainment, including displays, films,
lectures, parties and trips. Announcements of these events are printed in student
newspapers and posted on bulletin boards.
Reggie’s
Reggie’s is a bar and lounge owned and operated by Concordia Student Union. Special
events are held throughout the year. For details on hours and events:
Concerts
Concordia University’s Oscar Peterson Concert Hall offers musical concerts which include
classical music, electronic music and jazz, either free or at inexpensive prices. The Concert
Hall is located on the Loyola Campus. A list of events is printed in the Concordia Thursday
Report or call the Concert Hall Box Office at 514-848-4848.
Internet: http://oscar.concordia.ca/
Art Exhibitions
The Leonard and Bina Ellen Art Gallery, located in Concordia’s McConnell Library Building,
presents exhibitions of contemporary Canadian and international art, produces related
publications and organizes a program of artist and curator talks, public debates, concerts
and film screenings. It is also home to a permanent collection that comprises nearly 1700
works by mainly Canadian artists, created over the course of the 20th century.
FOFA Gallery
The FOFA Gallery is an exhibition and research space that celebrates the excellence of
Concordia University's Faculty of Fine Arts and reflects its creative diversity, activities and
interests.
Sir George Williams campusEngineering, Computer Science and Visual Arts Integrated
Complex1515 St. Catherine Street West, EV 1-715 Montreal, QC H3G 1M8
Internet: http://fofagallery.concordia.ca/
The VAV Gallery is a democratically run student exhibition space, the only one of its kind in
Canada, that offers a glimpse into the sensibilities of a new generation of visual artists to
both the Concordia community and the wider Montreal public.
Sir George Williams campus1395 Rene Levesque W., VA-033Montreal, QC H2G 2M5
Newspapers
We suggest that you read the university newspapers so that you keep informed about
important university announcements as well as academic, social, and sporting events. This
information can be found in The Concordian, The Link, and the Concordia Journal. The
above mentioned newspapers are also available online, for more information visit
http://www.concordia.ca/newsandevents/.
GLBTQ
The Village is located on Ste. Catherine East between Berri and Papineau métro stations. It
hosts a number of boutiques, bars, clubs and services for the gay, lesbian, transgendered,
bisexual and questioning community (GLBTQ). Feel free to pick up Fugues, a gay
magazine, at our office.
Projet 10: This association helps youth between the ages of 14-25 who are struggling to
come out or with other issues. 514-989-4585.
Some important festivals are the Image et Nation queer film festival, Divers/Cite, Pride
Parade, and the Black & Blue festival. For more information a details please visit
http://www.queermontreal.info.
MONTREAL NEWSPAPERS
Montreal newspapers include:
The Gazette
The National Post
Mirror (free; available in most restaurants and stores)
Hour (free; available in most restaurants and stores)
Internet: www.canada.com
Bus:
Train:
Although the bus is less expensive and often quicker, the train is more comfortable for
longer voyages. Check with Via Rail for student rates.
Students from some countries may visit the U.S. for short periods (e.g., weekend, spring
break) as long as their Canada Study Permit is valid. Call the United States Consulate in
Montreal at 514-398-9695 to verify if you need a visa to enter the U.S..
1455 De Maisonneuve Blvd. West, Hall Building, Mezzanine Level, Tel: 514-288-1130
This is a branch of a Canadian University Travel Agencies where you can book flights at
student prices.
Internet: http://www.travelcuts.com
WEATHER REPORT
For information about the weather, call: 514-283-4006.
Internet: http://www.theweathernetwork.com
Since summer in Montreal can be hot (25-30C), winter can come as quite a shock,
especially when temperatures dip to minus 20C. Weather reports often refer to the “wind
chill factor”, which is how cold it “feels” outside when you consider the wind. Winter in
Montreal generally lasts from December to April, at which time we eagerly welcome spring.
This tends to be short and cool, and quickly gives way to a hot humid summer, followed
by a somewhat cooler season, autumn. This is also known as the ‘Fall’ in reference to the
falling leaves, renowned for their beautiful colors. Some years we may be lucky enough to
experience a warm spell in the fall, commonly known as ‘Indian Summer’, just before snow
starts to blanket the city and ski hills to the north. Proper clothing can reduce the
discomfort caused by cold weather. Listed below are some suggestions.
Clothing
Wear several layers of lighter clothing rather than a few heavy layers. Several lightweight,
loose layers will keep you warmer than one heavy layer because air trapped between the
layers will be heated by the body and can serve as insulation against the cold. Men, for
example, can wear an undershirt, shirt, and a sweater or jacket; women can wear tights or
knee socks under slacks. In extremely cold weather, it is wise to wear ‘long underwear’
(available at clothing and camping stores), mittens or gloves, and two pairs of socks,
especially if you have to walk any distance. Coats or jackets with a lining are warmer than
unlined garments because of the additional layer. The advantage of wearing several layers
of clothing is that extra layers can be removed indoors where rooms may be quite warm.
The type of fabric used in a garment can also affect its warmth. The more absorbent fabrics
keep you warmer. They allow perspiration and body moisture to evaporate from the skin.
The weight of a fabric is not necessarily related to its warmth, but its thickness is. Thickly
constructed fabrics (knits, pile fabrics, such as fake furs, quilted, laminated or bonded
fabrics, and thick tweeds), provide greater insulation and keep you warmer. Jackets filled
with goose down, although very lightweight, provide more warmth than many jackets that
are made of much heavier materials.
Garment design also affects insulation. Tight clothing does not keep you warmer; it actually
inhibits blood circulation preventing the body from warming itself efficiently. It also provides
less chance for warm air to be trapped in the clothing for insulation. Garments should fit
well at the wrists, neck, and waist, to prevent warm air from escaping. Ribbed or buttoned
cuffs are warmer than open sleeves; turtleneck collars are warmer than open collars; knee
socks or tights are warmer than ankle-length socks; thick-soled boots are warmer than
shoes; pants are warmer than skirts. A belt at the waist or a tucked-in shirt helps trap warm
air in that area of the body.
Keeping Warm
Personal Hygiene
Some students who have never lived in a cold climate may be unaccustomed to certain
personal hygiene habits that are generally common to Canadians.
In some countries, it may be customary to take 2 or 3 showers per day. Here, because of the
cold weather, some people tend to bathe less often. During the winter when people are warmly
dressed, and live, work and travel in enclosed spaces, ventilation may be less than adequate. For
this reason, it is very important to remember to shower at least every second day, and to use a
deodorant to keep body odors to a minimum. There are many kinds of deodorants; they are
inexpensive and readily available at most pharmacies or grocery stores. Using a deodorant is a
very good investment, especially if you want to make and keep friends.
Dry Skin?
Frequent showers, plus the dry air in heated apartments during the winter can cause the skin to
become extremely dry. A general remedy is to use a moisturizing lotion or baby oil on your skin,
when in doubt, seek medical help. Try to increase the humidity in the apartment by buying a
humidifier, or simply by filling a container with water every few days and placing it in the
bedroom. We hope these hints will be helpful as you and your body adjust to a different climate.
CULTURAL ADAPTATION
Culture Shock
Coming from a country which has a different culture, language and customs, can be a
disorienting experience.
Culture shock can be experienced in a number of ways. For example, after the excitement
of the first few weeks, you may find yourself feeling a bit lonely, sad, or confused.
This is a natural response. With friends and family no longer available, you will have to find
new ways of doing things, different ways of communicating with people, and alternate
ways of learning in the classroom. This can be a very stressful time.
While one student may experience culture shock by being extremely lonely or homesick,
another student may experience it through physical symptoms, such as headaches, upset
stomach, insomnia, or an inability to concentrate.
Symptoms can range from feeling sad and low, to a more severe depression. You may be
Making Friends
Loneliness is one of the most worrisome feelings reported by International students, and
making new friends is the best remedy for dealing with this problem!
Make a special effort to reach out and meet people. Personal and social contacts are
vital to your well-being and your adjustment here!
One of the easiest ways to meet people is by joining clubs or associations, in the
classroom, or by working on projects together. It’s up to you to say, “Hello!” Cross-cultural
interactions are extremely rewarding, and will definitely enhance your self-esteem and your
sense of identity.
If you experience any adjustment difficulties during your time here, please come and see
us. We understand how difficult it can be for some students, and we can provide you with
a great deal of support. Our services are confidential.
• Check your student account to make sure that you do not owe any money to Concordia.
(If you do, your marks and diploma will be withheld.)
• Make sure that you have brought in copies of all your immigration documents to the ISO.
• If you want your transcript sent to your home or to another institution, fill out a request
form at LB–185.
The Dean of Students Office is in charge of the production of the official Concordia
Yearbook. Pictures are taken early each semester and the yearbook is published every
November. Copies of past yearbooks can by viewed at either Dean of Students Offices.
Students expecting to graduate can obtain more information about the yearbook by
contacting us at:
Saying Goodbye:
Re-entry Shock
“Culture shock is the expected confrontation with the unfamiliar: Re-entry is the
unexpected confrontation with the familiar.”
A few weeks before returning home, you may experience a surprising variety of intense
emotions. You will probably feel excited, sad, anxious, and confused. In fact, you may have
adjusted so well to Canadian culture, and made so many close friends, that you want to
stay here.
Saying goodbye to friends with whom you may have shared a very important part of your
life can be very difficult. Or, you could be worried about finding a job now that you are
returning home proudly bearing your diploma!
After going home, some students reported that the adjustment was much harder than they
had anticipated. They had not expected to feel out of place at home, or to feel critical of
friends or family. As they struggled to readapt to their own culture, they felt it would have
been easier if they had known before what to expect, and if they had realized that it was a
normal process of readjustment.
Feelings similar to those of culture shock are part of the normal response to re-entry, or
moving back to your own culture. You may have successfully adapted to this culture by
accepting some of the values. Now, you may be faced again with your former values. In
time, you will hopefully find a way to re-integrate them into your new way of being. In
short, it may take a while to settle in again!
Feel free to drop by the ISO, we can help you deal with the difficulties of returning home.
Whatever your experience may be, we trust that your stay, in Canada, and at Concordia,
will be enjoyable and successful, and that your re-entry home will be smooth!
In the event of a situation that is not an emergency but, that requires attention, call the
Police at: 514-280-2222.
HOSPITALS/CLINICS
McGILL UNIVERSITY HEALTH CENTRE (MUHC)
Telephone: 514-934-1934 (same number for all)
Internet: www.muhc.mcgill.ca
Hôpital Saint-Luc
1058 St. Denis St.
Telephone: 514-890-8000
Hôpital Notre-Dame
1560 Sherbrooke Street East
Telephone: 514-890-8000
USEFUL REFERENCES
Operator: dial 0
Info-Santé CLSC
Dial 811
Communication Québec
514-644-4545
Medicare Office
(Régie de l’Assurance maladie du Québec)
425 De Maisonneuve Blvd. West, 3rd floor
Telephone: 514-864-3411
Internet: http://www.ramq.gouv.qc.ca
R.C.M.P.
(Royal Canadian Mounted Police)
4225 Dorchester Blvd.
Telephone: 514-939-8300
Internet: http://www.rcmp-grc.gc.ca/
USEFUL WEBSITES
CONCORDIA LINKS
Health Services
http://www-health.concordia.ca
Housing
http://www.concordia.ca/info/futurestudents/undergraduate/housing
Libraries
http://library.concordia.ca
EXTERNAL LINKS
Montreal Tourism
http://www.tourisme-montreal.org
Quebec Immigration
http://www.immigration-quebec.gouv.qc.ca/en/index.html
HANDBOOK
The International Students Office is a member of Enrolment and Student
Services of Concordia University
I N T E R N AT I O N A L S T U D E N T
w w w. c o n c o r d i a . c a