GLENYSE G.

THOMPSON
727.667.5069 c glenyse@gmail.com

SOFTWARE KNOWLEDGE
Adobe Illustrator Adobe Pagemaker Adobe Photoshop Quark XPress
Microsoft Office Aldus Freehand Adobe InDesign Visio

EXECUTIVE SUPPORT SUMMARY

Administrative and Communication
 Applying initiative and discretion, effectively manage calendar and schedule. Track commitments,
prioritize client/constituent and staff requests, accommodate daily changes while juggling
competing demands and shifting priorities
 Advise on the establishment of proposed policies and the implementation and monitoring of
existing policies; independently develop and prepare non-routine reports and correspondence
which may be highly sensitive and confidential in nature; interpret policies and management
decisions to subordinate and division personnel, and oversee their implementation
 Keep Executive fully and appropriately informed at all times using text messaging, email and
telephone contact. Independently filter and prioritize communications to resolve appropriate
matters in advance of communicating issues to Executive. Track daily electronic correspondence,
respond where appropriate
 Provide administrative support to senior level staff; assist all staff with the management of public
calendars
 Arrange public and private speaking engagements, social events and travel plans
 Maintain budget, assist in planning future expenditures and creation of future budgets
 Provide telephone coverage; screen telephone calls assist callers and convey detailed messages.
Gently diffuse heated issues regarding constituent or client disagreements

Planning and Organization

 Anticipate needs for research and analysis in advance of meetings, collecting and filing
information returned from staff meetings and client visits; identify and take initiative on follow-up
items
 General office responsibilities including ordering supplies, filing, faxing, photocopying, scanning,
processing and distributing mail, messenger packages and express mail packages
 Coordinate meetings including negotiation and scheduling of meeting space, work with outside
suppliers, arrange office floor plans, orchestrate special requests related to operation and faculty
supports, and facilitate awards and promotions process
 Supervise subordinate staff to streamline administrative activities; serve as liaison between staff
in order to track departments goals and objectives

Graphic Design, Web Administration and Software Training

 As Web Administrator write and edit copy for electronic surveys, add updates to intranet and
public internet site. Develop and support Web and social media implementation
 Ensure consistency of messages across multiple networks. Implement and manage social media
strategies to increase site traffic and keyword rankings
 Identify and implement new projects to expand visibility in search engines
 Support and develop employee’s monthly newsletter. Compose, edit and format documents,
reports and presentations; train staff as requested on variety of software programs. Create all
departmental marketing materials including ads for public and charitable events. Design
brochures for open house events, electronic invites, and provide other graphic design services as
needed

1
 PROFESSIONAL EXPERIENCE
Confidential Area, Confidential
Executive Assistant (April 2008 to Present)
Possessing exemplary communication skills and tactfulness, the ability to manage complex and
competing priorities, attention to detail, and strong character I am a versatile, flexible assistant that
provides support to staff as well as the Chief Procurement Officer, which oversees purchasing of
approximately $3 billion in goods and services on behalf of the City’s sister departments

Public Building Commission of Chicago Chicago, IL

Executive Assistant (July 2004 to April 2008)
Provided support to Executive Director of a sister-agency to the City of Chicago, which constructs
municipal facilities for the City of Chicago, Chicago Public Schools, Cook County, and Department of
Water Management

Chicago Housing Authority Chicago, IL

Administrative Assistant/Graphic Designer (February 2004 to August 2004)
In this dual role, designed cover and body template for CHA’s Annual Plans, while providing
administrative support for six managers and one director of the Management Analysis and Planning
Department
 Designed layout of the 2004 Annual Plan, sourced photos for cover; conducted in-house focus
groups to determine overall design look for Annual Plan

CityStaffing Chicago, IL
Graphic Specialist (March 2002 to September 2003)
Private client work included interacting with bankers developing high-quality computer generated
materials for presentations using advanced graphic techniques for book presentations and slideshows
on both Macintosh and PC platforms
 Assisted in all tasks related to producing client deliverable materials, including
uploading/downloading data files, scanning and clean up of images, cutting and pasting logos for
cover design, and creating custom graphics

Illinois Institute of Technology-Digital Media Center Chicago, IL

“Inside Stuff” Program Coordinator and Technology Instructor (June 2001 to June 2002,
contract position)
 Developed instructional materials, content, presentations, and student curriculum reviews; oversaw
instructional team on content development; trained clients on various software programs and
computer technology

Ethcentric Chicago, IL
Desktop Production/Office Coordinator (June 2000 to April 2001)
 Utilized Microsoft Powerpoint and Word to create documents for presentations; used Excel for
weekly and daily project coordination of 15 colleagues; created various graphic layouts and entry-
level web page mock-ups employing Photoshop, InDesign, Illustrator, and Dreamweaver software
applications

McKinsey & Company Chicago, IL

Project Coordinator (June 1999 to July 2000)
 Produced graphic documents, primarily with Powerpoint; created presentation materials, company
newsletters, invitations, etc., adhering to established production procedures within Company
guidelines

EDUCATION
Loyola University

VOLUNTEER
2
 Step-Up Women’s Network, 2009-2010
UNCF City of Chicago Liaison, 2006-2008