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Nationality: EGYPTIAN
Address 1 inside Egypt: 27, El Mahad el senaay ST, Gesrel suez, Cairo,
Mobile phone +201017806300
m_ysser@yahoo.com
CAREER summary:
Project Coordinator
Mobily KSA 2009 2012
NFLM Supervisor Engineer MTN SUDAN 2008 2009
NFME ( Network Field Maintenance Engineer
Vodafone Egypt 2006 2008
EXPERIENCE
Current job since (May 2012) till present.
Current Job :Project Manager
Current location : Erbil.
Company industry : KOREK telecom
Vendor equipment experience : ERICSSON
Job Description
o Managing turnkey FILM Project .
o Define project schedule, allocate resources and monitor progress
o Delivered SLA with stable achieved performance 99.999% along 6 years.
o Create and manage project plans and ensure execution of quality .
o resolve customer incident tickets on Service Desk within agreed KPI’s
o Make customer request tickets on security systems approved by authorized personnel on Service Desk within
agreed KPI’s
o Managing technical staff in their management needed or technical actions.
o Managing FLM Company’s contract with customer and editing which is not matching my company benefit.
o Align project objective with company goals and make sure project team is clear on objective .
o Planning and deciding for the high decisions needed reporting for the ( Project manager , area manager , CEO )
o Weekly meeting with CEO office for discussing the pending problems to have solutions on high-level discussions.
o Responsible on the technical department resources .
o Managing and leading around 100 employees under my responsibility.
o Monitoring with NMC for any Alarm taking fast action intervention on site.
o Managing FLM teams on sites for clearing alarms at fast time with in window time SLA (VIP, HUB, NORMAL).
o Managing acceptance process working on Operator specifications last update version.
o Managing the head responsibility of the BSC equipment. ( optical fibers , ODF cleaning , OMS monitoring )
o Performance and analyzing for solving critical problems affect network.
o Manage staff and teams performance by monthly meeting with head of departments and Field staff.
o Taking the decisions and orders for the situations which need one man decision.
o Implement and oversee successful training programs for new and existing personnel.
o Available 24/7 waiting any escalations or solving critical problems.
o Tracking and supporting for the corrective critical or major alarms affecting network with fast Action.
o Second line troubleshooter with teams on field with high management skills in needed urgent situation.
o Handling meetings weekly meetings with operator for discussing pending and work issues to be solved.
o Lead, develop, and manage a maintenance team capable of carrying out the essential elements of strategy,
standards, policies, and procedures while setting attainable goals and objectives.
o Managing safety for the teams and putting the new tools needed with teams
o Communicate effectively and professionally in all forms of communication with internal and external customers.
o Evaluation staff yearly and giving monthly feedback on their performance for rising up from their selves.
Job responsibility
o Turnkey project rollout, maintenance for new operator vivacell at south of Sudan.
o Building up new teams for training and giving the quality and structure of the network.
o Drawing the layout of the network structure
o First site achieved by me was on the launch of the network by V-SAT.
o Working at north of Sudan with MTN projects as (rollout & maintenance)
o Testing v-sat site for vivacell outside the capital country.
o Testing and maintenance RBS (2216, 2116, 2206)
o Training technicians to make alignment & installing microwave antennas
o 0.2meter,0.3 meter,0.6 meter,1.2meter,1.8meter,3 meter
o Maintaining Transmission ( Minilink –E, Minilink,T.N , HC)
o Checking alarms and allocate the faulty equipment if its.
o Working for implementation new sites with specs of MTN .
o Checking acceptance with contractors.
o Keeping record of all the HW replacement and HW up gradation.
o Properly documenting Installation report, field report and technician report.
o Visit the site for PM of BTS & Microwave Transmission System.
o Troubleshooting and Maintaining sites for total customer and job satisfaction.
o Configure the external alarms
o Site surveys(LOS)
Pervious jobfromJuly 2006 till July 2008
JOB title : Operation field engineer
Operator : Vodafone
Equipment of vendor: ERICSSON
Job responsibility
o I have worked at the NFM (1year) & Implementation (1year) Vodafone department responsible zone in
Cairo region.
o Troubleshooting, maintenance &installation Ericsson and Microwave links (Minilink E , Minilink
T.N,MINILINK
o Gaining high level of responsibility working downtime & daytime.
o Maintenance and Installation RBS family as (2206 V1&V2 , 2106 V1&V2&V3 , 2308, 2216, 2116, 3206,3208 )
o installing batteries cabinets as (BBS 2000,BBS 2000I , PBC 6500,BBS 2216)
o Testing and commissioning of digital cross connection 8000 basic node Ericsson DXX.
o Maintenance Transmission equipment as TN and M.W
o Connecting external alarms.