Discover Changi Airport

Enjoy the beautiful gardens and places of interest before your flight.
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Arrival Information Departure: Things to Note

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Airport Guide.
TERMINAL 1 TERMINAL 2 TERMINAL 3

Left Baggage iShopChangi Prohibited Baggage Items Claiming GST Refund

Have your luggage looked after in the airport. Enjoy tax and duty free shopping before Singapore has a strict policy on travellers For check-in items: Prior to checking-in
This payable service is available 24 hours daily, you arrive at the airport. Shop online at A quick guide for Departing, bringing prohibited items onboard. You are the goods, please proceed to the eTRS
in both Public and Transit areas. iShopChangi.com 2 weeks up to 18 hours strongly advised to enquire with airline self-help kiosk at the Departure Check-in
before you depart from or arrive at
Kinetic Rain Sculpture
Public area
Enchanted Garden
Transit area
Koi Pond
Transit area
Arriving and Transit passengers ground staff before checking-in if you are Hall (Public area) to apply for GST refund.
Hotel Reservation Changi Airport. Collect your purchases unsure about any items in your hand-carried
7am to 11.59pm 24 hours 24 hours
from the designated iShopChangi Collection baggage, to avoid unnecessary delays. For hand-carry items: Please proceed to the
Make an immediate room booking for your Centres before departing, or upon arrival eTRS self-help kiosk at the Departure Transit
preferred hotel downtown at the 24-hour at The Shilla Duty Free and DFS stores Guidelines for Liquids, Aerosols Hall to apply for GST refund.
Hotel Reservation counters. Hotel reservations located at the baggage claim hall.
Visit iShopChangi.com now! and Gels in Hand-carried Luggage You may be required to present the goods
can also be made at the Changi Recommends
booth. at the Customs Inspection counter.
Lily Pad Garden Orchid Garden Butterfly Garden • Liquids, aerosols and gels must be in
Changi Recommends Transit area Transit area Transit area containers with a maximum capacity of Upon obtaining approval for the claim of
Other Services 24 hours 24 hours 24 hours 100ml each. GST Refund: If you have opted for cash
Purchase attraction tickets, SIM cards • Containers must be placed in a 1-Iitre
and other exciting offers at exclusive refund, please proceed to GST Cash Refund
Telecommunication services, local attraction transparent re-sealable plastic bag. counter (at GST Refund - Departure Transit
tickets, and more, can be purchased in the discounts for a memorable trip in Singapore. • The re-sealable plastic bag must be
Alternatively, visit changirec.com. Hall)* for collection of cash.
Arrival Hall. Visit the information counter completely closed.
located in the Arrival Hall to find out more. • One re-sealable plastic bag allowed You are required to seek endorsement at the
Social Tree Sunflower Garden Movie Theatre per person. The re-sealable bag must Customs Inspection Counter in the terminal
Transit area Transit area Transit area be presented separately at the security where you will be checking in your goods or
5am to 11.59pm 24 hours 24 hours screening point. where your flight will be departing from.
Getting Around the City • Exemptions will be made for medication, You must also depart with the goods on
baby food and special dietary items. a flight within 12 hours after obtaining
Visit the 24-hour Ground Transport Desk located in the Arrival Hall for one-stop information and • Liquor or other liquids, aerosols and gel approval of your GST refund.
booking of various forms of transportation such as airport shuttle service, 4-seater and 7-seater taxis. products (more than 100ml) bought from
Alternatively, call the 24-hour Service Hotline at +65 6241 3818. overseas airports have to be sealed in
Cactus Garden Entertainment Deck The Slide @ T3 tamper-evident bags. Left Baggage
Transit area Transit area Public area 1 litre DO NOT
TYPES OF TRANSPORT CHARGES SCHEDULE Have your luggage looked after while you
24 hours 7am to 11.59pm 12noon to 10.30pm OVERPACK
Airport Shuttle to downtown hotels: S$9/Adult, S$6/Child shop or if you need to leave the airport.

l
0m
max 100ml
Fixed Fare This payable service is available 24 hours

100ml
10
4-seater Taxi: S$55/trip 24 hours max
Transport 100ml daily, in both Public and Transit areas.

100ml
7-seater Taxi: S$60/trip

90ml
max 80ml

90ml
100ml
Car Rental To be advised by car rental company 7am - 11pm 70ml
max 100ml

Taxi/Cab Estimated fare to city: S$23 - 49 (Includes surcharges) 24 hours Swimming Pool* Peranakan Exhibition & Aviation Gallery DO NOT PACK
Transit area Porcelain Of Asia Exhibition Public area CONTAINERS
5.31am - 11.18pm (Mon - Sat) max 100ml
Train to city Estimated fare to city: S$2 - 2.10 7am to 11pm Transit area 24 hours EXCEEDING 100ML
5.59am - 11.18pm (Sun & Public Holiday)
24 hours max 100ml

Bus to City Estimated fare to city: Below S$2 6am - 11.52pm daily (Bus 36)

180ml
200ml
To know more about the LAGs
* Charges apply. guidelines, please approach 140ml

our information counters.

While every effort has been made to ensure that the information in this brochure is accurate at the Connect with us on social media
Important Information & Fire Medical Airport time of print (October 2015), Changi Airport Group (Singapore) Pte. Ltd. shall not be held liable for COVER LOCATIONS (left to right)
Kinetic Rain Sculpture, Terminal 1 Public area, by @adli_dinie
Scan QR code or visit changiairport.com/guides
to download the e-version of airport and
Assistance/ Emergency Emergency Police any dissatisfaction, damages, loss, injury or inconvenience arising from the contents of this brochure.
Numbers Lost & Found +65 6541 2525 +65 6543 2223 +65 6546 0000
Changi Airport Airside, by @malc_lu
Changi Control Tower, by @hweelingp
shopping guides.
Copyright © Changi Airport Group (Singapore) Pte. Ltd. 2015. All rights reserved. @fansofchangi @changiairport Alternatively, the guides can be picked up at
+65 6595 6868 any information counter.
 Traveller Essentials
Relax Play Work Amenities
Airlines Serving Changi Airport Transit Hotel* Children’s Playground Business Centres* Free-to-use Rest Areas Connecting Between Terminals
Level 3 24 hours 24 hours 24 hours
24 hours Play area for children aged from 1 to 12. Services like typing, mailing of documents, Sit back or catch a nap on comfy snooze chairs
Weary after a long flight? Book a comfortable and 24-hour photocopying and faxing are located in Changi Airport’s quietest spots.
Below is a listing of airlines serving Changi Airport, arranged according to terminal. For most airlines, check-in counters
room without having to clear immigration. available at our business centres. Transferring *Connecting Between T2 and T3 Skytrain
open 2 hours prior to the flight departure time. Airlines offering Early Check-In services are indicated below. Entertainment Deck
7am - 11.59pm Smoking Areas Between WITHIN THE TRANSIT AREAS
Maintenance
Please refer to the Flight Information screens in Departure Check-in Hall (Level 2) for your check-in row number. Transit Lounges* From Xbox 360 and Kinect stations to Passenger Meeting Services* 24 hours Terminals To travel between T3 (Gates A) and T2 (Gates F): Hours
Level 3 a movie theatre, it’s your one-stop Public areas Smokers can make their way to designated
Take the Skytrain line located near Transfer A in T3
24 hours multimedia entertainment centre. 24 hours indoor and outdoor smoking areas around Changi Airport’s The Skytrain is closed for
and Transfer F in T2.
Need a quiet place to rest or catch up on Experience a warm welcome and fond farewell the airport. terminals are mainly maintenance works
TERMINAL 1 TERMINAL 2 TERMINAL 3 work? Your airline might have an exclusive with our range of meet & greet services.
Interactive Art connected by a free To travel between T3 (Gates B) and T2 (Gates E): from 2.30am to 5.00am
Early Early Early lounge facility for you. Alternatively, you can Transit and Public areas Prayer Rooms Skytrain service, which daily. During these
Airlines Code Check-In Airlines Code Check-In Airlines Code Check-In
A free shuttle bus service connecting T2 (Gates E) and T3
also use the pay-per-use lounges.

Connectivity
Service* Service* Service* 24 hours 24 hours operates from 5.00am (Gates B) runs from 5.00am to 2.30am, with an average non-operational hours,
Try your hand at wood block rubbing and make For a quiet devotional moment, make your way to 2.30am, at both the waiting time of between four to seven minutes. travellers may transfer
Air China CA ✓ Air India AI Air New Zealand NZ
Public Lounge* your own wood block print with icons inspired to our prayer rooms. transit and public areas. The journey takes about six to eight minutes. between the terminals
Air France AF ✓ Air India Express IX Asiana Airlines OZ ✓
Level 1, Public area by popular culture. as follows:
Air Mauritius MK All Nippon Airways NH ✓ Batik Air ID
24 hours It takes approximately Boarding & alighting points:
Air Niugini

AirAsia
PX
AK/FD/
QZ/Z2
✓

✓
Cebu Pacific Air
Etihad Airways
5J
EY ✓
China Airlines
China Eastern
Airlines
CI

MU
✓

✓
As the only lounge in the public area of
the airport, The Haven offers a tranquil
TV Lounge
24 hours
Free WiFi
24 hours
Surf the web with free wireless access
Services four minutes to travel
between terminals by
· T2: Shuttle Bus Station, Level 1, just before Arrival
Immigration (take escalator down and turn left).
WITHIN THE
TRANSIT AREAS
Firefly FY environment for travellers to rest and Families can take a break and catch up on their Skytrain, with an average Look out for signs indicating “Shuttle Bus to T3 By foot via the
Bangkok Airways PG ✓ EVA Air BR ✓
relax before, after or between flights. (#WiFi@Changi) in the transit areas. waiting time of two
IndiGo 6E favourite TV shows on our comfy couches. (Gates B)” near Transfer E. inter-terminal travellators
Biman Bangladesh
BG Garuda Indonesia GA ✓
The lounge offers shower rooms, nap-rooms Select #WiFi@Changi and follow the GST Refund minutes.
Airlines Korean Air KE ✓ · T3: Shuttle Bus Station, Level 1, just before Arrival located throughout the
Jet Airways 9W ✓ and complimentary range of beverages, instructions to obtain the password 24 hours
British Airways BA ✓ Lao Airlines QV Immigration (take escalator down and turn right). Departure Transit areas.

Family
Lion Air JT snack and light meals. to access. Claim a refund of the GST paid at participating This is with the exception
Cathay Pacific Lufthansa German Look out for signs indicating “Shuttle Bus to T2
CX ✓ LH ✓
Airways Airlines Malindo Air OD retailers with our eTRS (Electronic Tourist of the Skytrain lines (Gates E)” near Transfer B. AT THE PUBLIC AREAS
China Southern
CZ ✓ Malaysia Airlines MH ✓ Myanmar National
UB Hair & Beauty Services* Free Internet Access Refund Scheme) machines. connecting T2 and T3*, A free shuttle bus service
Airlines Airlines 24 hours which are partially closed
Royal Brunei
BI ✓ Level 3 Alternatively, passengers can take the Skytrain line near connecting all terminals
Delta Airlines DL Airlines Oman Air WY ✓
Changi Airport has 550 Internet stations due to redevelopment
Drukair KB Scoot TZ ✓ Qatar Airways QR
11am - 9pm Family Zone Post Boxes Transfer A and Transfer F. operates from 2.30am to
✓
Pamper yourself and step out looking your best 24 hours accessible all day long. Alternatively, you can Transit and Public areas works. 5.00am daily at
Emirates EK ✓ SilkAir MI ✓ Saudi Arabian log in at our free Internet workstations via
Airlines
SV ✓ with Changi’s hair & beauty services. The Family Zone has diaper changing counters, 24 hours AT THE PUBLIC AREAS 15 minutes intervals.
Finnair AY Singapore Airlines SQ ✓
nursing rooms, play areas and cartoon your laptop. Drop your mail into the SingPost boxes or any By foot using the Mezzanine Level link bridge above the
Singapore Airlines SQ ✓
Japan Airlines JL SWISS LX ✓ channels on TV for the little ones. information counter located in the Departure MRT station. It takes approximately five minutes to Boarding & alighting points:
SriLankan Airlines UL Shower & Spa Services*
Jetstar Asia
Airways
3K ✓ Tigerair TR/IT ✓
Thai Lion Air SL Level 3 Free Mobile Charging Points Transit areas. walk between T2 and T3. · T1: Departure
24 hours Check-in Hall,
Jetstar Airways United Airlines UA 24 hours Baby Care Room
JQ ✓ Keep your mobile phones and devices charged Level 2, Door 5
International
VietJet VJ Come by our paid lounges for shower facilities, 24 hours Post Office*
Jetstar Pacific with more than 800 free USB ports and · T2: Departure
BL Vietnam Airlines VN nail care, foot reflexology, massage therapy The Baby Care Room are nursing rooms Public area
Airlines universal power sockets. A20 A16 C26 Check-in Hall,
KLM-Royal Dutch
and a gym. equipped with hot water dispensers and 9am - 6pm (Closed on Sat, Sun & PH)
KL ✓ C20 C23 ins Level 2, Door 1
diaper changing counters. Postal services are available at the post A15 A9 B5 B10 C1 3m

2m
Airlines
C19 · T3: Departure
iChangi App

in
9mins 11mins 9mins 1min 4mins

Swimming Pool* office in Departure Check-in Hall.

s
Myanmar Airways A21
International
8M ✓ C C11 C15 Check-in Hall,
Level 3 Download the iChangi HD app for real-time
Philippine Airlines PR Check your flight number on the Flight Information flight info, deals, shopping and dining at A B Level 2, Door 8
screens for your departure gate and time. 7am - 11pm Speedpost@Changi* Shuttle Bus
Qantas Airways QF ✓
Take a dip at Aerotel Transit Hotel rooftop pool Changi Airport. 24 hours

6mins
Regent Airways RX
Please arrive at your departure gate at least (at Arrival
as you watch planes take off from the runway. You can now courier your hand-carried items
30 minutes before the departure time.
Transit Maps
Level)
Shenzhen Airlines
Thai Airways
ZH ✓
Transit that are disallowed onboard the aircraft due to
security restrictions on non-compliance with
and Free Singapore Tour
TG ✓ Please note that transfer passengers who clear F E D D30 D34
International
Arrival Immigration will not be able to enter the Enjoy a Singapore Tour if you have at Liquids, Aerosols and Gels (LAGs) guidelines. 8mins 8mins 8mins 1min 4mins
D38
Transit area maps are available in the Shop &
3m
Turkish Airlines TK
Transfer
✓ F60 F50 E20 E28 D40 D46 ins

Transit area to enjoy the facilities until they have least 5.5 hours to your connecting The kiosks are conveniently located near
Uzbekistan Dine Transit guide. This can be picked up at any F30 E1 D49

3mins

3mins
HY
checked in with their connecting airline. flight. Terms apply. Visit counter for departure gates.
Airways information counter.
Shuttle Bus
Xiamen Airlines MF ✓ more information. F40 E10 Skytrain
(Transit areas only)
F33 E4
F42 E12

4m
in
* Visit changiairport.com for the latest listing information of airlines with early check-in. Passengers are advised to check with the respective airlines for Transfer Walking Time

4m

in
s
more information on all early, off-airport and group check-in services. All facilities and services are located in transit areas unless otherwise stated. * Charges apply Lounge (Transit areas only)
F37 E8