Bhole Nikhil Ravindra

Katraj, Mobile No: +91-8793316770

Anita Residency, Pune - 411046 Email: bholenikhil93@gmail.com

PROFILE
A dynamic, energetic and self-motivated professional with an overall experience of 1year and 10
month the IT Industry providing Production Support on various complex set of business
application by applying technical skills and liaising with business users to handle complex
technology issues.

PROFESSIONAL SKILLS
 A competent professional with 01 years and 11 month of experience in
Application/Production Support.
 Skilled Knowledge of Unix/Linux/IBM-AIX,SQL. And also build a script alert when any failure
occur.
 Possess excellent problem solving & trouble-shooting capabilities with high commitment to
quality.
 Good understanding of Infrastructure & Unix Application Trouble-Shooting & Tuning
 Excellent ability to present complex & innovative ideas
 Excellent inter-personal skills with ability to work as part of team as well as independently.
 Ability to work multiple tasks simultaneously
 An analytical mind with the ability to think clearly and logically, and pay attention to details.
 Always Keen to learn new technologies which can boost my skill set.

PROFESSIONAL EXPERIENCE
## From FEB'17 to till date with IBM India Pvt. Ltd. Working onsite with as Software Engineer On
IDEA Cellular Project.
And last 2 month i had working with IBM - jetairways project, mumbai

COMPUTER SKILLS & PROFICIENCY

 Database Applications: Oracle, SQL

 Programming Languages: SQL and Linux ,UNIX scripting
 Operating Systems: Skilled user of Windows, Unix, Linux, IBM-AIX.
 Tools Used: BMC Remedy, Toad (Oracle), SQL Developer, IBM
FileNet P8 Administration Tool,
putty, winscp, Windows Remote Assistance
& Remote Desktop Connection.
 Cloud Tool: Salesforce

CAREER CONTOUR
Projects Handled:
 Idea Cellular ( Production Support/SME)(feb 17 - to till date)

Description: Currently working onsite with IBM India Pvt. Ltd.

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 Environment: Linux, Windows
Tools: Toad (Oracle), SQL Developer, Aqua DataStudio(DB2), IBM FileNet P8
Administration Tool, putty, winscp.BMC Remedy tool for issue
handling /tracking.

JOB PROFILE:
 Currently serving as Software Engineer ( Production Support - SME) in IBM India Pvt ltd On
IDEA Cellular Project.
 Resolving the L1 user issues raised through Incident Management team and logged through
BMC Remedy Tool within the SLA Timeline
 Managing and providing solution on complex business issues, business analysis, requirements
gathering, application support.
 Creating the new workarounds and get approval from Clients.
 Performing Quality check. Perform Root Cause Analysis for the errors.
 Responsible for deploying the monitoring tools in the application
 Analyzing Business Process and finding bugs if any occurs in the process.
 Very Good Knowledge of FileNet Product. Troubleshooting issues in Production, Development,
and Test environments. Use of FileNet Enterprise manager Query builder for reconciling the
documents. Configuring document class and object store

 security and creating groups, users, document classes. Creating Entry Template and Search
Template using FileNet Workplace. Ensure fulltime support for FileNet with responsibility for
Proactive monitoring of FileNet servers.
 I have develop a RPA (Robotic process automation) to reslduce manual efforts with the help
of Blueprism tool.

ACADEMICS
 Passed BE IT year 2016 with First Class from North Maharashtra University, Jalgaon(MH).
 Passed H.S.C in the year 2011 with 49.67% from Mahrashtra Board.
 Passed S.S.C in the year 2009 with 73.07% from Mahrashtra Board.

PERSONAL DETAILS

 Name : Bhole Nikhil Ravindra

 Date of birth : 16-05-1993

 Sex : Male

 Marital status : Single

 Languages Known : English, Hindi, Marathi

 Personality traits : Hardworking, Enthusiastic

 Hobbies : Cricket, Listening Music, Movies, Travelling to places of exotic and
Natural beauty.

DECLARATION

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 I hereby declare that the information furnished above is true to the best of my knowledge

Date:

Place: BHOLE NIKHIL RAVINDRA

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