I.

T chapter 1-10 final

1 A computer user buys a low priced replacement monitor but finds that
there is a lot of flicker. The flicker makes the monitor unusable. Which
characteristic of a monitor needs to be considered to ensure flicker-free
viewing?
#refresh rate

2 When analyzing a protocol used on the network, it is discovered that

multicast messages are being sent to network devices. Which class of IP
addressing is being used to send these messages?
#D

3 A technician notices that a data floppy disk is in the floppy disk drive of a
computer when it is powered on. Which error message could this potentially
cause?
#invalid system disk

4 What characterizes spoofing?

#Making data appear to come from a source other than the actual
source.

5 When a Windows XP computer has completed the POST for each adapter
card that has a BIOS, what is the next step during the boot sequence?
#BIOS reads the MBR.

6 When calculating the total cost of ownership of a printer it is necessary to

consider the cost of the consumables. Which two consumables are
associated with an inkjet printer? (Choose two.)
#ink cartridge
#paper

7 Which protocol adds security to remote connections?

#SSH

8 What is the purpose of an IRQ?

#Request information from the CPU.

9 A wireless LAN is being deployed inside the new park ranger, one room
office that is located at the highest part of the national park. When the testing
was completed, the technicians reported that occasionally, the wireless LAN
signal is affected by some type of interference. What are two possible causes
of the signal distortion? (Choose two.)
#the number of wireless devices that are used in the wireless LAN
#the large number of trees that surround the office

10 When installing a service pack or security patches on an operating

system, what should be done to protect the system in the event of a faulty or
aborted installation?
#Create a restore point.

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11 A technician is asked to wire a network that supports CSMA/CD. Which
architecture and physical topology should the technician use for supporting
this access control method?
#Ethernet and Star

12 What is the best way to fully ensure that data is unable to be recovered
from a hard drive?
#shattering the hard drive platters with a hammer

13 A technician is asked to configure the time the system must be idle

before the hard disk spins down on all the Windows-based laptops in the
company. The technician configured the power options in Windows but it
appears to have no effect. Where should the technician look to enable power
management?
#System Registry

14 A printer has a paper jam. An impatient user has sent multiple print jobs
of the same document to this printer. What can be done to remove these print
jobs?
#Cancel the jobs in the printer queue.

15 ABC Inc. decided to integrate redundancy by connecting multiple hard

disks to duplicate the information they store. Which type of adapter will need
to be installed on the servers to accomplish the desired redundancy?
#RAID adapter

16 A call center technician has asked a customer to perform a simple

operation to fix a problem on a computer. The customer seems unable to
perform the task. What should the technician do?
#Determine whether the customer would prefer to receive the
instructions in another form, such as e-mailed, illustrated written
instructions.

17 Which two technologies enable printers to be accessed by multiple

network users? (Choose two.)
#Wi-Fi
#Ethernet

18 A user reports that a printer is printing unknown characters on

documents. What is a possible solution to this issue?
#Uninstall and reinstall the printer driver.

19 Which network device uses a MAC address table to segment the

network?
#router

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20 A technician needs to configure the hard drive on a computer so that
there appears to be one drive for the operating system and four drives for
data from different applications. How can the hard drive be configured to
provide this perception?
#Create one primary partition and one logical partition with four
logical drives within it.

21 A supervisor received a complaint that one of the technicians was rude

and disrespectful. Which action by the technician most likely caused the
customer to complain?
#The technician interrupted a number of times to ask questions.

22 A technician is troubleshooting a user complaint that a printer is not

printing a report. Which step is one of the first that the technician should take?
#Check the Device Manager on the user computer for hardware
problems.

23 Which Registry file contains information about all software that is

installed on a Windows XP computer?
#HKEY_LOCAL_MACHINE

24 A hacker is detected using commonly available wireless hacking tools to

access encrypted wireless network communication. Which resolution would
prevent this action?
#Change the SSID that is being used on the wireless network.

25 Which two general precautions should be taken before replacing any

non-hot-swappable laptop component? (Choose two.)
#Disconnect the power cord.
#Remove any batteries.

26 Which power mode should be used by a laptop so that all the data is
saved, all the applications the user was working on are left open, and there is
no power used by the laptop?
#Hibernate

27 What is the purpose of SCSI and RAID adapters?

#to connect storage devices such as hard disk drives to a PC

28 Which network protocol is used to automatically assign an IP address to

a computer on a network?
#DHCP

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29 A customer used the convert.exe utility to take advantage of NTFS
security features. The customer later discovered that the application on the
computer can only read FAT32 files. After the hard drive was formatted back
to FAT32, the customer noticed all of the data files are missing. What should
the customer do next?
#Restore the data files that were backed up in preparation for the
conversion.

30 Which two components normally require a laptop to be powered down

and the battery removed before removing the components? (Choose two.)
#internal hard drive
#RAM

31 A customer reports that after using a computer for over a year, the
computer now takes more time to access the files. Which management tool
can be used first, before any other complex procedure?
#defrag

32 A customer needs to purchase a new power supply for a computer. What

must be considered when selecting an appropriate power supply?
#The power supply has sufficient wattage to support all components
inside the computer.

33 What is a benefit of using the USB or FireWire ports to connect

peripherals to a laptop?
#The peripherals can be plugged in and out without turning the laptop
off.

34 A small business has used a high quality configurable flatbed scanner to

scan a number of photographs to print as large posters. However, the quality
of the images printed as posters is poor. What should the user do?
#Increase the resolution of the scanner.

35 A user has been writing data to a USB flash memory drive. What should
the user do before removing the device?
#Click on the Safely Remove Hardware icon in the system tray then on
the device.

36 A technician installed a network adapter in a computer and wants to test

network connectivity. The ping command can only receive a response from
local workstations. What could be causing the problem?
#The default gateway is not set.

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37 A technician is explaining the differences between inkjet printers and
laser printers to a customer. Which two comparisons should the technician
make? (Choose two.)
#Inkjet printers are less expensive than laser printers.
#The laser printer output is dry after printing, but an inkjet printer may
still have wet ink on the paper after printing.

38 A network administrator is troubleshooting a server that keeps crashing.

While monitoring traffic to the server, the administrator notices repeated,
larger than normal pings to the server. What is the name of this type of
attack?
#ping of death

39 A technician wants to create a new partition on a new additional hard

drive. Which tool should be used?
#Disk Management

40 Which two quick solutions are commonly recommended when a

technician is troubleshooting a laptop? (Choose two.)
#Reboot the laptop.
#Disconnect the peripherals.

41 A company uses a single computer to receive and test all Windows

updates. When the most recent update was installed, several programs failed.
What is the first course of action that a technician should attempt to remove
the update?
#Run a System Restore from the last restore point.

42 A mobile training room uses a generator to power the PCs, servers, and
printers. The company that runs the room upgraded the equipment but then
found that when all the devices are powered up they become unreliable, with
some PCs shutting down. What may cause this power problem?
#The power consumption of all devices is too much for the electrical
circuit that is provided.

43 When installing the Windows XP operating system, a technician is given

a choice of file systems to use. If security is a requirement, which file system
should be chosen?
#NTFS

44 A technician has replaced a failing floppy drive. While testing the new
drive, the technician notices that the floppy drive light remains lit constantly.
What is most likely the cause of the problem?
#The ribbon cable is installed incorrectly.

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45 Which two types of connectors can be found on DVI cables? (Choose
two.)

46 Which Windows tool should be run before upgrading the operating

system?
#Ntbackup

47 The technician has been asked to upgrade the printer driver for an old
printer. What is the best source for a new driver?
#manufacturer's website

48 Where can a user change the idle time after which a laptop will switch to
standby mode?
#Left-click Start > Control Panel > Power Options, then click the
Power Schemes tab.

49 A home computer owner has a PC system that runs Windows XP. For
security reasons the owner has been using a limited local user account for a
number of years. The owner wishes to install a new piece of software, but the
user account does not have the necessary permissions. Which type of
account does the owner need to use to install the new software?
#administrator

50 A student enables file sharing on a laptop so that a friend can access

music files. Which type of service is being configured?
#peer-to-peer

51 What do the terms refresh rate, interlace, and aspect ratio explain?
#image properties of a monitor

52 A technician wishes to boot a computer using a CD-ROM that contains a

limited operating system and diagnostic utilities. Where would the technician
set the boot order for the PC?
#BIOS