OUTPUT Sobel Test

Run MATRIX procedure:

Error # 34. Command name: MATRIX

Undefined error #34 - Cannot open text file
"C:\PROGRA~1\IBM\SPSS\STATIS~1\25\lang\en\spss.err": No such file or
directory
Execution of this command stops

*************************************************************************

Preacher and Hayes (2004) SPSS Macro for Simple Mediation

Written by Andrew F. Hayes, The Ohio State University

http://www.comm.ohio-state.edu/ahayes/

For details, see Preacher, K. J., & Hayes, A. F. (2004). SPSS and SAS

procedures for estimating indirect effects in simple mediation models

Behavior Research Methods, Instruments, and Computers, 36, 717-731.

VARIABLES IN SIMPLE MEDIATION MODEL

Y Y
X X
M M

DESCRIPTIVES STATISTICS AND PEARSON CORRELATIONS

Mean SD Y X M
Y 12,5208 1,5326 1,0000 ,3694 ,4857
X 83,5396 8,0382 ,3694 1,0000 ,5199
M 12,5736 1,6223 ,4857 ,5199 1,0000

SAMPLE SIZE
265

DIRECT AND TOTAL EFFECTS

Coeff s.e. t Sig(two)
b(YX) ,0704 ,0109 6,4472 ,0000
b(MX) ,1049 ,0106 9,8711 ,0000
b(YM.X) ,3802 ,0590 6,4455 ,0000
b(YX.M) ,0305 ,0119 2,5653 ,0109

INDIRECT EFFECT AND SIGNIFICANCE USING NORMAL DISTRIBUTION

Value s.e. LL95CI UL95CI Z Sig(two)
Effect ,0399 ,0074 ,0254 ,0544 5,3775 ,0000

BOOTSTRAP RESULTS FOR INDIRECT EFFECT

Data Mean s.e. LL99 CI LL95CI UL95CI
UL99CI
Effect ,0399 ,0400 ,0073 ,0222 ,0267 ,0550
,0603

NUMBER OF BOOTSTRAP RESAMPLES

5000

********************************* NOTES **********************************

------ END MATRIX -----

OUTPUT Hipotesis 1

Regression

Variables Entered/Removeda
Variables Variables
Model Entered Removed Method
1 Kualitas . Enter
Pelayananb
a. Dependent Variable: Kepuasan Pelanggan
b. All requested variables entered.

Model Summary
Adjusted R Std. Error of the
Model R R Square Square Estimate
1 ,520a ,270 ,268 1,38841
a. Predictors: (Constant), Kualitas Pelayanan

ANOVAa
Model Sum of Squares df Mean Square F Sig.
1 Regression 187,833 1 187,833 97,439 ,000b
Residual 506,982 263 1,928
Total 694,815 264
a. Dependent Variable: Kepuasan Pelanggan
b. Predictors: (Constant), Kualitas Pelayanan

Coefficientsa
Standardized
Unstandardized Coefficients Coefficients
Model B Std. Error Beta t Sig.
1 (Constant) 3,807 ,892 4,267 ,000
Kualitas Pelayanan ,105 ,011 ,520 9,871 ,000
a. Dependent Variable: Kepuasan Pelanggan
OUTPUT Hipotesis 2
Regression

Variables Entered/Removeda
Variables Variables
Model Entered Removed Method
1 Kepuasan . Enter
Pelangganb
a. Dependent Variable: Loyalitas Pelanggan
b. All requested variables entered.

Model Summary
Adjusted R Std. Error of the
Model R R Square Square Estimate
1 ,486a ,236 ,233 1,34224
a. Predictors: (Constant), Kepuasan Pelanggan

ANOVAa
Model Sum of Squares df Mean Square F Sig.
1 Regression 146,316 1 146,316 81,214 ,000b
Residual 473,820 263 1,802
Total 620,136 264
a. Dependent Variable: Loyalitas Pelanggan
b. Predictors: (Constant), Kepuasan Pelanggan

Coefficientsa
Standardized
Unstandardized Coefficients Coefficients
Model B Std. Error Beta t Sig.
1 (Constant) 6,751 ,646 10,458 ,000
Kepuasan Pelanggan ,459 ,051 ,486 9,012 ,000
a. Dependent Variable: Loyalitas Pelanggan
OUTPUT Hipotesis 3
Regression

Variables Entered/Removeda
Variables Variables
Model Entered Removed Method
1 Kualitas . Enter
Pelayananb
a. Dependent Variable: Loyalitas Pelanggan
b. All requested variables entered.

Model Summary
Adjusted R Std. Error of the
Model R R Square Square Estimate
1 ,369a ,136 ,133 1,42693
a. Predictors: (Constant), Kualitas Pelayanan

ANOVAa
Model Sum of Squares df Mean Square F Sig.
1 Regression 84,634 1 84,634 41,566 ,000b
Residual 535,501 263 2,036
Total 620,136 264
a. Dependent Variable: Loyalitas Pelanggan
b. Predictors: (Constant), Kualitas Pelayanan

Coefficientsa
Standardized
Unstandardized Coefficients Coefficients
Model B Std. Error Beta t Sig.
1 (Constant) 6,636 ,917 7,238 ,000
Kualitas Pelayanan ,070 ,011 ,369 6,447 ,000
a. Dependent Variable: Loyalitas Pelanggan
Uji Validitas X1

Kualitas Pelayanan
Kualitas Pelayanan Pearson Correlation 1
Sig. (2-tailed)
N 265
X.01 Pearson Correlation ,400**
Sig. (2-tailed) ,000
N 265
X.02 Pearson Correlation ,261**
Sig. (2-tailed) ,000
N 265
X.03 Pearson Correlation ,580**
Sig. (2-tailed) ,000
N 265
X.04 Pearson Correlation ,404**
Sig. (2-tailed) ,000
N 265
X.05 Pearson Correlation ,559**
Sig. (2-tailed) ,000
N 265
X.06 Pearson Correlation ,486**
Sig. (2-tailed) ,000
N 265
X.07 Pearson Correlation ,632**
Sig. (2-tailed) ,000
 N 265
X.08 Pearson Correlation ,276**
Sig. (2-tailed) ,000
N 265
X.09 Pearson Correlation ,733**
Sig. (2-tailed) ,000
N 265
X.10 Pearson Correlation ,556**
Sig. (2-tailed) ,000
N 265
X.11 Pearson Correlation ,477**
Sig. (2-tailed) ,000
N 265
X.12 Pearson Correlation ,463**
Sig. (2-tailed) ,000
N 265
X.13 Pearson Correlation ,584**
Sig. (2-tailed) ,000
N 265
X.14 Pearson Correlation ,411**
Sig. (2-tailed) ,000
N 265
X.15 Pearson Correlation ,251**
Sig. (2-tailed) ,000
N 265
X.16 Pearson Correlation ,598**
 Sig. (2-tailed) ,000
N 265
X.17 Pearson Correlation ,732**
Sig. (2-tailed) ,000
N 265
X.18 Pearson Correlation ,280**
Sig. (2-tailed) ,000
N 265
X.19 Pearson Correlation ,303**
Sig. (2-tailed) ,000
N 265
X.20 Pearson Correlation ,293**
Sig. (2-tailed) ,000
N 265
X.21 Pearson Correlation ,367**
Sig. (2-tailed) ,000
N 265
X.22 Pearson Correlation ,290**
Sig. (2-tailed) ,000
N 265
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
Uji Reliabilitas X1

Reliability

Case Processing Summary

N %
Cases Valid 265 100,0
Excludeda 0 ,0
Total 265 100,0
a. Listwise deletion based on all variables in the procedure.

Reliability Statistics
Cronbach's Alpha N of Items
,805 22
Uji Validitas M

Correlations
Kepuasan
Pelanggan M.01 M.02 M.03
Kepuasan Pelanggan Pearson Correlation 1 ,933** ,879** ,886**
Sig. (2-tailed) ,000 ,000 ,000
N 265 265 265 265
M.01 Pearson Correlation ,933** 1 ,769** ,757**
Sig. (2-tailed) ,000 ,000 ,000
N 265 265 265 265
M.02 Pearson Correlation ,879** ,769** 1 ,615**
Sig. (2-tailed) ,000 ,000 ,000
N 265 265 265 265
M.03 Pearson Correlation ,886** ,757** ,615** 1
Sig. (2-tailed) ,000 ,000 ,000
N 265 265 265 265
**. Correlation is significant at the 0.01 level (2-tailed).

Uji Reliabilitas M

Reliability

Case Processing Summary

N %
Cases Valid 265 100,0
Excludeda 0 ,0
Total 265 100,0
a. Listwise deletion based on all variables in the procedure.

Reliability Statistics
Cronbach's Alpha N of Items
,880 3
Uji Validitas Y

Correlations

Correlations
Loyalitas
Pelanggan Y.01 Y.02 Y.03
Loyalitas Pelanggan Pearson Correlation 1 ,854** ,872** ,785**
Sig. (2-tailed) ,000 ,000 ,000
N 265 265 265 265
Y.01 Pearson Correlation ,854** 1 ,674** ,539**
Sig. (2-tailed) ,000 ,000 ,000
N 265 265 265 265
Y.02 Pearson Correlation ,872** ,674** 1 ,584**
Sig. (2-tailed) ,000 ,000 ,000
N 265 265 265 265
Y.03 Pearson Correlation ,785** ,539** ,584** 1
Sig. (2-tailed) ,000 ,000 ,000
N 265 265 265 265
**. Correlation is significant at the 0.01 level (2-tailed).

Uji Reliabilitas Y

Reliability

Case Processing Summary

N %
Cases Valid 265 100,0
Excludeda 0 ,0
Total 265 100,0
a. Listwise deletion based on all variables in the procedure.

Reliability Statistics
Cronbach's Alpha N of Items
,845 4
Uji Multikolinearitas

Regression

Variables Entered/Removeda
Model Variables Entered Variables Removed Method
1 Kepuasan . Enter
Pelanggan, Kualitas
Pelayananb
a. Dependent Variable: Loyalitas Pelanggan
b. All requested variables entered.

Coefficientsa
Collinearity Statistics
Model Tolerance VIF
1 Kualitas Pelayanan ,730 1,370
Kepuasan Pelanggan ,730 1,370
a. Dependent Variable: Loyalitas Pelanggan

Coefficient Correlationsa
Kepuasan
Model Pelanggan Kualitas Pelayanan
1 Correlations Kepuasan Pelanggan 1,000 -,520
Kualitas Pelayanan -,520 1,000
Covariances Kepuasan Pelanggan ,003 ,000
Kualitas Pelayanan ,000 ,000
a. Dependent Variable: Loyalitas Pelanggan

Collinearity Diagnosticsa
Variance Proportions
Kualitas Kepuasan
Model Dimension Eigenvalue Condition Index (Constant) Pelayanan Pelanggan
1 1 2,987 1,000 ,00 ,00 ,00
2 ,008 18,781 ,34 ,04 ,87
3 ,004 26,357 ,66 ,96 ,12
a. Dependent Variable: Loyalitas Pelanggan