CHAPTER I

INTRODUCTION

1.1 The Background of the Course Material Designed

Indonesia Airlines nowadays have grown advanced. They not only serve passengers to
have domestic flights but also they serve passengers to have overseas flights. Therefore,
being flight attendants are expected to be fluent in English to support their job, especially if
they have foreign passengers. For international flight, English is very needed in any situation
including when we faced in an emergency situation. English is also needed to prepare for
some entrance tests of an airline industry. Therefore, developing communication skills is very
important to improve the performance of a stewardess and steward. Flight attendants are
expected to do some responsibilities like giving announcement script, giving direction, offers,
handling complaints from passengers, and being responsible for any crucial moments that
happen in the airplane which are explained in English and the service should be done well.
Needs of the course material is looking at the factors that will have a strong effect on
decisions about the goals of the course, what include in the course, and how to teach and
assess it. These factors can arise from the learners, the teachers, and the teaching and learning
situation. Whereas, needs analysis is directed mainly at the goals and content of the course.
The main purpose of this course book is to improve the English performance of the
students of flight attendants school which will become their effective and efficient learning
materials. The writer also expects that this course book would give the meaningful
contribution to English language teaching especially for flight attendant schools. The target
users are flight attendant school students who are included in intermediate level of English
proficiency. The teachers in this course book are someone who has long experience of flying
for more than 5 years as a flight attendant in economy, business, and first class or someone
introduction to communication effectively, public speaking and presentation techniques to
steward and stewardess.

1
1.2 Key points in the following material development targeted

Here are some key points of the material developed, including the role of each aspect: the
textbook, the teacher, and learners.
a. Textbook material/content
The materials are expected to fulfill the students need to meet one of the requirement
of being flight attendants which is to be able to have good English Communication
Skill and covering all skills in English . The topics and materials are designed based
on the real situations the student will experience in companies.
b. The teachers
The teachers may use the textbook appropriately. As addition, teachers may also
provide audio dialogue and visual the pictures to support the teaching process.
c. The learners
As the materials developed in this textbook already covering the skills that students
need, learners are expected to use the textbook and do the practice in various
situation, and do the independent learning outside classroom.

2
 CHAPTER II

PROCESS OF DESIGNING AND DEVELOPING COURSE MATERIAL

2.1 The Main Stages of Designing Course Design

This course material is designed according to the theory that delivered by Nation and
John Macalister (2010). The main stages in design in designing this course material are:

a. Environment analysis
Environment analysis is an important part of curriculum design to analysis and develop a
course design itself. There are three parts of environment analysis that have to considered;
there are learners, teachers and situation. In this course, the learners come from
intermediate level of English proficiency in flight attendant school and they expected to
improve communication skill in English to serve their foreign passengers.

b. Discovering need
In discovering needs, we have to know and identify three things those are lacks,
necessities and wants. Necessities is the demand of the target language or knowledge that
the learners want to reach. Lack is what the learner already knows and the gaps of
knowledge they still need to learn while wants is what the learner’s want to learn.
Discovering need make sure that this course will contain relevant and useful things to
learn.
In this course material, the learners are expected to improve their ability to
communicate especially with the foreign passengers. Many flight attendants that cannot
speak English well because of the English material prepare by the school more focused on
the grammar and expressions without concerning the essential goal of the learning which
is fluent speaking in English. In order to know the learners need, the questioning and data
will made from the need, lacks and wants of the learners. For example, what do the
learners lack? what do the learners wish to learn? And what is necessary in the learners
use of language? After knowing the lack of students, teachers can evaluate the learning
materials that will be given to the students.

3
2.2 The content and sequencing of the course material designed
This developed course material is focused on language items such as vocabulary and
grammar and 4 skills in English (listening, writing, reading and speaking). In each unit in
this course material is about regarding with communication skill activity conducted by
flight attendants with pilots, supervisors, and passengers.
Each units of this course is developed providing the context of the learners’ real life
situation and the conversation that are common in the flights. The designing process will
not away from the result of the previous steps including the environment analysis,
learner’s need analysis and the principles.

2.3 The format and the presentation of the course material designed
Format and presentation must take account of the environment in which the course
will be used, the needs of the learners, and principles of teaching and learning (Nation,
2010: 88). The activity that using in this course material is guided activities that involve
the learners doing already partly completed task. For example repetition, matching
activities, and completion activities. The students will answer several questions about
vocabulary, general information in each unit, listening to the audio, speaking with the
partner that related to flight attendants and writing activities.

2.4 The monitoring and assessment of the course material designed

Monitoring and assessing is the way to help the course designer to see if the course
material success or not. Testing is the common way to assess the learner’s ability,
knowledge and their achievement in study. Teachers can use the task as a tool to monitor
students or during the lessons, teachers surrounded the students who are working on
assignments and make direct contact with them. The other way is monitoring the learners
by using a report form, getting learners to finish their works, and from the development of
learner knowledge in each meeting of the course.
Monitoring and assessing in this course material is using observation of learning, one
of 6 types of monitoring and assessing that can occur as part of the course. This
monitoring does not assess the learners but is directed towards the tasks that they do
(Nation, 2010:111). For example, in this course is providing a speaking activity for each
unit and the learners are focused on the meaning of the task. The signs that teacher should
look when monitoring this activity are an involvement in communicating with a partner, a

4
 reasonably high speed of speaking with a small number of hesitations, and some signs of
comprehension by the listener.

2.5 The adoption and adaption of the course material designed

The material of this course is adopt from the English course book for flight attendant
which contains the question that related with the daily conversation between flight
attendant to the passenger, supervisor, and pilot, the daily expressions of flight attendant,
key vocabulary, language use for speaking and writing activities. This course are adapted
and developed based on syllabus by the English course for communication purposes. This
course design tries to develop material that appropriate with the need of the learners and
concerned with the validity of the course material.

5
 CHAPTER III

OVERVIEW OF THE TEXTBOOK/COURSE MATERIAL DEVELOPED

3.1 Background of the targeted learner, teacher, and situation of the course design
developed.
1. Background of target learner
Flight attendant are recognized as front-line employees who are one of the major
tools making the airlines develop in industry. Absolutely, a high level of English
communicative competence is strongly required in the flight attendants career. Through
this course book, this course material is designed to help learners improve
communication skill for flight attendant and covering all skill in English. The target
learners in this course material are flight attendant school students who are included in
intermediate level of English proficiency, because communicate in English is one of the
most highly regarded flight attendant requirements. This material of the course is related
to the flight attendant and designed according the learners’ background knowledge that
based on the real situation in the airlines.
2. Background of teacher
Most of the teacher who had taught flight attendant learners is someone who has
long experience of flying for more than 5 years as a flight attendant in economy,
business, and first class or someone introduction to communication effectively, public
speaking and presentation techniques to steward and stewardess.
3. Background of situation
This English course book is designed for flight attendant schools in p3 Nusantara
and Jogja flight, the school which train the students to hold their head high in handling a
job as the flight attendants. Those schools as the training center for students who will
work as the flight attendants are chosen because the institutions need to supporting
material especially for English to improve their teaching strategy and the student’s
mastery in English.

6
3.2 Objectives of the textbook/course material developed.
To provide flight attendants as the front line personnel in airlines with:

a. The vocabulary and language use that related to the flight attendants and airlines.
b. The communication skill and basic skill that needed for flight attendant to communicate
with the supervisor, pilot or foreign passengers.

3.3 Specific goals of the sample/unit material developed.

The specific goals of this textbook are defined based on the target of competences that
should be achieve by learners in this level:
a. The flight attendants specific vocabulary and commonly expressions or language use
for their job.
b. Use to the daily expressions that using in the airplane
c. Use the conversations that related to their job.

3.4 Map of the textbook/course material developed and guidance/ How to use the
textbook/course material.

No Unit Specific Goals Skill Example of material

1 The Flight The learners are able to  Reading  Reading a text

Crew know about vocabulary  Vocabulary Using vocabulary
that related to the flight  Listening that related to
crew and also language  Speaking flight crew
use and conversation  Writing  Knowing the
between flight attendant language use in
and pilot. speaking with the
partner

2 Announcement The learners are able to  Reading  Reading a text

script know how to make  Vocabulary that related to the
announcement in front of  Listening announcement
the passengers and how to  Speaking script
make conversation  Writing  Listening a
between flight attendant to conversation

7
 the passangers. between flight
attendant to the
passengers

3 Appearance The learners are able to  Reading  Reading a text

know the jewelry  Vocabulary that related to the
guidelines for males and  Listening jewelry
females flight attendant  Speaking guidelines for
and use conversation  Writing flight attendant
between flight attendant to  Speaking with
the supervisor. partner

4 Delay and The learners are able to  Reading  Using vocabulary

cancellations know the vocabulary,  Vocabulary that related to the
language use , how to tell  Listening delay and
apologize to the  Speaking cancellations
passengers and tell the  Writing  Knowing how to
announcement to the make
passengers about delay announcement in
and cancellations airplane

3.5 The integration/balance of course material developed

In this course material, the content focuses on speaking and listening activities. The
flight attendants are expected to communicate each other especially with the foreign
passengers and also increase their listening skill. This course material also has reading and
writing activities that related to their work on the airplane. Through writing and reading
activities, the learners can adding their vocabulary and memorize them. In this course the
content will be suited as the need of the learners, this integration between four skills will
make the learners improve the two skills speaking and listening.

8
 CHAPTER IV
THE SAMPLE UNIT OF THE TEXTBOOK

9
UNIT
The Flight Crew
1

Airlines is hiring for the following flight crew

positions :

1. Captain
Works as the lead pilot. The captain is responsible
for the safety of passangers. Also works with the flight
officer to plant routes

2. First officer : Act as the copilot to the captain

3. Flight attendant
Ensure the safety and comfort of our passengers.
Works under the direction of a purser and service
manager. opportunity for promotion after 5 years to
senior crew member.

4. Chief purser
Supervises the pursers in each cabin. Also manages
any paperwork or cash on the flight.

10
 Reading

After you read flight crew positions above, then choose the correct answers.

1. What is the purpose of the text above?

a. To announce the opening of a new airline
b. To describe how to apply for a job opening
c. To list current job openings at an airline
d. To advertise airfare rates for passengers
2. According to the text, which position that is NOT available ?
a. Chief purser
b. Flight attendant
c. Flight officer
d. First officer

Vocabulary

Match the words or phrases with the definitions:

1. Flight crew 4. Flight officer

2. Pilot 5. Service manager
3. Purser

A. the airline employees who operate an aircraft during flight

B. a crew member who is in change of flight attendant and purser
C. a crew member who is the lead flight attendant in a certain part of an aircraft
D. a crew member who is responsible for planning routes and advising pilots
E. a crew member who is responsible for the operation and safety of a flight

11
 Listening

Part 1 : listen to a conversation between a captain and a flight attendant. Mark the following
statements as true (T) or false (F).

1. The woman is experienced flight attendant

2. The woman has always worked for the airline
3. The woman is the copilot on the flight

Part 2 : listen again and complete the conversation.

Pilot : Hi, I’m Rebecca , the (1) on this flight.

Flight attendant : Nice to (2) . I’m John burns

Pilot : Are you a new (3) ? I don’t think I have flown with you before

Flight attendant : yes, I just finished (4)

Pilot : Congratulations!

Flight attendant : Thank you. How long have you been working for Batik airlines?

Pilot : Oh, it is been about (5) now. I worked for another airline
before that.

Flight attendant : It looks like the (6) are getting ready to abroad. It was nice
meeting you!

Speaking

With a partner, act out the roles below based on listening in part 2, Then, switch roles.

USE LANGUAGE SUCH AS:

Hi. I’m…..
I don’t think….
It is been about…

12
Student A : you are a pilot. Talk to student B about :
 Who you are and your position on the flight crew
 How long you have worked for the airlines
 Who he or she is and his or her position on the flight crew
Student B: you are a flight attendant. Talk to student a about who you are and what you do.

Writing

Use the conversation from speaking task to fill out the employee profile.

Meet one of the people who make Garuda airlines great!

Name of employee:
Position :
How long they have been with the company:

13
UNIT
Announcement Script
2

Example of Announcement Script

“Good morning ladies and gentlemen. We hope you

have enjoyed your flight on Batik Airways. We will be
landing at international Airport Soekarno Hataa
shortly. Before we do, we need to take care of a few
items. Please return to your seats and collect your
belongings. Flight attendants are coming around to
collect any trash. Pass any items you wish to discard
to them. Did you recline your seat? Please, return
your seatback to it is original upright position. Also,
lower any armrests. Tray tables should be locked into
place. Also, we ask you to turn off and stow any
electronics. Carry-on go in the overhead bins or
under the seat. Finally,please buckle your seatbelt
and prepare to land. We hope you enjoyed your flight.
We look forward to flyinh with you again soon”.

14
 Reading

Read the announcement script above and then, mark the following statements as true (T) or
false (F).

1. ___ Passengers are asked to recline their seats before landing.

2. ___ The armrests need to be lowered before landing.
3. ___ Carry-on items can be placed in overhead bins.

Vocabulary

Match the words or phrases (1-9) with the definitions (A-I).

1. ___ Seatback 6. ___ tray table

2. ___ collect 7. ___ buckle
3. ___ pass 8. ___ discard
4. ___ recline 9. ___ lower
5. ___ turn off

A. to gather objects together

B. to hand an object to someone else
C. to cause something to incline backwards
D. the part of the chair your back rests on
E. a small piece of plastic used to eat or work on that is used on an airplane
F. to power down electronic items
G. to throw something away
H. to attach two sides of something together in order to hold something
I. to move something closer to the ground.

15
 Listening

Part 1: Listen to a conversation between a flight attendant and a passenger. Mark the
following statements as true (T) or false (F).

1. ___ The man asks the woman to recline her seat.

2. ___ The man says that the woman can leave her phone on.
3. ___ The woman says she will put her carry-on item under her seat.

Part 2: Listen again and complete the conversation.

Flight Attendant : We are getting ready to land. Do you have any (1) ___________
___________ ___________ ?

Passenger : No, I (2) ___________ ___________ ___________ already.

Flight Attendant : Then please (3) ___________ ___________ ___________ into position.

Passenger : Okay, sure. Sorry about that.

Flight Attendant : You will also have to return your seat back to an (4) ___________
___________ .

Passenger : Do I need to (5) ___________ ___________ my phone?

Flight Attendant : Please. Electronics sometimes interfere with our radios. Can I put (6)
___________ ___________ - ___________ in the overhead bin?

Passenger : No, thank you. I will just put it under the seat.

Speaking

With a partner, act out the roles below based on listening in part 2, Then, switch roles.

USE LANGUAGE SUCH AS:

We are getting ready to ...
You will also ...
Can I put ...?
16
Student A: You are a flight attendant. Talk to Student B about:

 Discarding trash
 Changing their seat position for landing
 Stowing his or her carry-on item

Student B: You are a passenger. Talk to Student A about what you need to do to prepare for
landing.

Writing

Use the conversation from speaking task to fill in a checklist of flight attendant duties
before landing.

Batik Airways : checklist before landing

1. Trash :
2. Tray tables :
3. Seat position :
4. Electronics :
5. Carry-on items :

17
 UNIT
Appearance
3

Personal grooming is important. A neat and

clean appearance is required for all flight
attendants.

Jewelry guidelines

Females:

 Only one bracelet per wrist

 Only one set of earrings worn at a time
 Only one necklace made of gold,silver
or pearls
 Only two rings per hand

Males:

 A tie bar is required with the uniform tie

 The only other jewelry permitted is a
wedding ring

 Visible tattoos or body piercings are not permitted (aside from ear piercings for females)
 Female makeup needs to be flattering. It needs to compliment skin tone and hair color
 Male flight attendants are permitted to have facial hair. It has to be neatly trimmed at all
times.

18
 Reading

Read the guidelines above and then, choose the correct answers:

1. What is the page mostly about?

A. Why flight attendants must not have tattoos or piercings
B. The difference between male and female flight attendants
C. The appearance rules flight attendants must obey
D. How female flight attendants need to apply makeup
2. Which of the following is NOT part of the dress code?
A. Nose piercings for women
B. Makeup for women
C. A tie bar for men
D. Trimmed facial hair for men
3. What can you infer about the airline?
A. The airline is planning to hire more flight attendants.
B. The airline likes its workers to show their individuality.
C. The airline disapproves of flight attendants who wear jewelry.
D. The airline wants to make a good impression on its passengers.

Vocabulary

Read the sentence pairs. Choose which word or phrase best fits each blank:

1. Facial hair / grooming

A. The flight attendant was asked to trim his _________________ neatly.
B. Flight attendants are required to pay attention to personal _________________ .
2. Earrings / makeup
A. After applying lipstick, the flight attendant was done with her _________________ .
B. The flight attendant put on a pair of pearl _________________ .
3. Bracelet / tattoo
A. The flight attendant fastened the ________________ around her wrist.
B. The flight attendant was careful to cover his ________________ before going to
work.

19
 Listening

Part 1: Listen to a conversation between a flight attendant and a supervisor. Mark the
following statements as true (T) or false (F).

1. ___ The woman has not obeyed the rules regarding appearance.
2. ___ Wearing excessive jewelry while in uniform is forbidden.
3. ___ Overall, the woman’s job performance and appearance are lacking.

Part 2: Listen again and complete the announcement.

Flight Attendant : Good morning, Mr. Hale. You wanted to (1) ___________
___________ me?

Supervisor : Yes. It’s been brought to my attention that you haven’t been
following (2) ___________ ___________ .

Flight Attendant : I’m sorry. I didn’t know I was (3) ___________ ___________
___________ . What did I do?

Supervisor : You’re wearing too much jewelry (4) ___________ ___________

___________ . I suggest you read the jewelry guidelines again.

Flight Attendant : Okay, I’ll do that. And I’ll make sure I’m within regulations (5)
___________ ___________ ___________ .

Supervisor : Great. Aside from that, your appearance and (6) ____________ are
excellent.

Flight Attendant : Thank you.

Speaking

With a partner, act out the roles below based on listening in part 2, Then, switch roles.

USE LANGUAGE SUCH AS:

You wanted to ...?
I suggest ...
Aside from that, ...
20
Student A: You are a supervisor. Talk to Student B about:

• The reason for the meeting

• The rules broken

• The appearance guidelines

Student B: You are a flight attendant. Talk to Student A about the appearance regulations.

Writing

Use the guidelines and the announcement from speaking task to fill out the workplace
notice.

Workplace Notice for Flight Attendants

Issue :

Rules :

Penalty:

21
 UNIT
Delay and Cancellations
4

Delays and cancellations are both part of working in the airline industry. Common sources
of delays and cancellations are:

1. Weather
Winter weather such as snow is unsafe. It may cause
ice to form on an aircraft’s wings. Delays occur when
the wings to be de-iced. Severe weather, such as
lightning storm is also dangerous. Flights are
sometimes cancelled due to lightning.
2. Mechanical failures
If there is a mechanical failure, a flight will be
cancelled. Airlines try to get passengers on other
flights.
3. Congestion
Sometimes flights are delayed because there is too
much air traffic. A flight has to wait to take off or land.

Some passengers become upset by delays and

cancellations. It is important to remain calm and
professional.

22
 Reading

After you read the text above and then choose the correct answer:

1. What is the text mainly about?

a. Why lightning is unsafe
b. Which airlines have the most delays
c. Cause of delays and cancellations
d. Air traffic control job listings.
2. Which of the following is NOT listed as the weather related cause of delay?
a. Snow c. Storms
b. Lightning d. Congestion
3. Why do flights get delayed on the runway?
a. Upset passengers c. Excessive traffic
b. Icy conditions d. Mechanical failures

Vocabulary

Match the words and phrases with the definition:

1. Unsafe 4. Storm 7. Air traffic

2. Delay 5. Cancellation
3. De-ice 6. Mechanical failure

A. To remove frozen water from something

B. A planned flight that will no longer occur
C. When some part of the machinery is broken or not working properly
D. Dangerous and not secure
E. The number and movement of aircrafts in the sky
F. When a flight that is slow or late to take off
G. A forceful weather occurrence that can include wind and precipitation

23
 Listening

Part 1 : listen to a conversation between a captain and a flight attendant. Mark the following
statements as true (T) or false (F).

1. cold weather caused lightning to occur

2. The aircraft needs to be de-iced.
3. Passengers are guaranteed not to miss connecting flights

Part 2 : listen again and complete the announcement.

Flight attendant : Good evening, (1) ___________ ___________ ___________ . I’m sorry to
inform you that our flight has been delayed. Due to the (2) ___________
___________, the plane needs to be de-iced. A (3) ___________ -
___________ ___________ will arrive shortly. Once they are finished, we
will be on our way to London. We realize the delay may cause some
passengers to miss their (4) ___________ ___________ at Heathrow.
Please don’t worry. When we arrive, please see the (5) ___________
___________. He or she will assist you with getting on (6)

Speaking

With a partner, act out the roles below based on listening in part 2, Then, switch roles.

USE LANGUAGE SUCH AS:

I’m sorry to inform you…..
We relize the delay….
Please don’t worry

Student A/B: You are a flight attendant. Talk to your partner about:

• The flight being delayed

24
• The cause of the delay

• What to do if a connecting flight is missed

Writing

Use the text above about delays and cancellations and the announcement in speaking task to
write notes about the delay.

Reason For Delay Form :

1. What caused the delay?

2. What needs to be done?

3. How long until departure?

4. How is the air traffic?

25
 CHAPTER V
SUMMARY

5.1 Conclusion
This course is designed for flight attendant school students in Indonesia which train the
students to hold their head high in handling a job as the flight attendants. The learners are the
student from P3 Nusantara and jogja flight. The content of the textbook for this course
emphasize on the speaking and listening skills. But all of the skill like writing and reading
will be learned integrated. The textbook will guide the learners for the real life situation in the
airplane because the material of this course will implement for their life later on. Therefore,
in each chapter there are some exercise for the learner that should be done, if the learners can
be accomplished each task or at least understand what they will do, it means the goals of this
course are achieved. The writer hope this course will useful for improving English skills for
the flight attendant school students.

5.2 Suggestion
This course design book is developed for the students in intermediate level. Another
course book also needed to prepare the candidates of flight attendant before joining the
schools. The writer also recommends for the future designer which implement the whole
units of the designed English Course book. The designer may be take many time, but it
contributes something meaningful to English education.

26
 References

Nation, I.S.P & Macalister, J. (2010). Language Curriculum Design. Routledge: New York

Endah Lestari Sisilia. (2017). Designing An English Course Book for Flight Attendant
Schools. Yogyakarta: Thesis

Evans, V & Dooley, J. (2014). Flight Attendant. Express publising: United State

27