Cynthia Belbin

13 Murphy Lane  Ajax, ON, L1T 3X2  Cell: 289-388-9013  Email: cindybelbin.cb@gmail.com

Objective
Obtain a full-time position that will lead to a lasting working relationship, where I can utilize
my strong organizational skills, experience, and ability to work well with people.

KEY SKILLS
Communication Accomplished written and verbal communicator  Effective situational
Skills: communicator

Office Skills: Telephone and front desk reception  Customer service  Filing, database and
records management  Successful in multi-tasking and demonstrated
supervising abilities  Complaint management  Efficient and precise in data
entry

Interpersonal Works well under pressure & high stress situations  Excellent in building rapport
Skills:  Relates well to co-workers  Dedicated and Customer focused

EXPERIENCE

Planet Gymnastics (Whitby, ON)  Coach/Supervisor, Since Sept 2007

 Teach children of all ages the basics of gymnastics, while ensuring their safety and
pleasure in the sport.
 Demonstrates proficiencies in front-desk reception responsibilities, managing a high-
volume environment. Skilled at diffusing angry Customers and rapidly solving problems
and rebuilding Customer trust.
 Supervise staff by managing their tasks, motivating and meeting the business
performance standards.
 Complete cash and debit transactions. Set up payment plans for Customers.

Alliance Air (Ajax, ON)  Assistant/Office administrator, Sept 2008 – Sept 2009

 Managed the finances, tax and purchase records for HVAC.

 Responded to a variety of unplanned business requirements.
 General maintenance of the company grounds.
 Responsible for the pick-ups and drop-offs of Alliance Air equipment and machinery.

Cineplex Odeon (Ajax, ON)  Customer Service, Dec 2005 to Sept 2007

 Responsible for overall Client experience by executing a variety of tasks including Clients’
purchases at the food bar, maintaining the cleanliness of the theatre, sales of tickets and
responding to requests.
 Accountable for revenues and closing daily cash with accuracy.
 Dealt with Customer complaints.

EDUCATION

Currently enrolled in the Pre-health program at Durham College

Durham College (Oshawa, ON), 2009

911 Emergency and Response Dispatch Communications program (Year 1)

Certificates / Completed Courses

2010
 Level B First Aid and CPR Certificate
2009
 Public Safety Telecommunicator 1, 6th Edition, Certificate
 Fire Service Communications, 1st Edition, Certificate
 Interpersonal and Group Dynamics course

 Customer Service course

 Communications I and II

Notre Dame CSS (Ajax, ON), 2007

Ontario Secondary School Diploma

References available upon request