SYSTEM Request

ECC New user creation

lock/unlock

Dormant

BW User Adminstrarion

ECC user expired /validation

contractor - 90 validily
myiDM request userid status
need manager approval to extend
Reference ID
users

Send a Email to R&R team (DEV (410/520/530 and QAS -410 ) to check for SOD
Need Email approval from jeetesh
DEV - 410 approval no need of approval
We need to take SOD check before adding any role in production
For DEV request from R & R team

user locked incorrect or forgot pwd SD will handle for QAS and PRD
Dev basis team with out approval

we need to take Manager approval handle by basis team

we need to send a request to RR team for user group
Dev and qas we can do unlock and password reset for dormant without any approval

Need to take Siddhardh approval DEV &QA,PROD

Lock/Unlock ( locked by Admin ) ( DEV ,QAS and PRD ) siddarth approval
No Dormat status in Bw System
R&R Team will not involved in BW system
DEV QAS
Basis basis

Basis Basis

Basis SD team

N/A Basis, If Dormant in both PROD n Q then send email to RNR for user group

Basis Basis
PRD Approval Email Approval SM9 SSP
Skelta Jeetesh patel Required No No

SKELTA PRD (RR2) Jeetesh patel YES NA NA

SDTeam NA NA NA NA

Basis Manager Required yes NA

Basis Siddardh Required Na NA

For Client Opening
ECC Jeetesh approval for D/Q/P
BW Siddarth approval for D/Q/P
No ticketing precedure followed yet
We share client opening logs with RNR team every month
Needs to be closed within few hours or minutes as approved over email
Needs to be closed within few hours or minutes as approved over email
Dormant user reactivation
Need approval from manager
Ask SPA -DL INDIA SAP SECURITY team
Check for SOD after confirmation with user group
BASIS team will add user group

INDIA Oracle Data base is handle by HCL not congnizant

BW PRD 5days non -PRD 7 days

ECC PRD 5 days non -PRD 7 days

BASIS shift handover CALL(Internal call )

ECC PROD TR

BW Prod TR
Remote support
Remote support

Tuesday and Thrusday

Normal Change
Freez period approval
Bugfix freez or non freez
TR movement behond Tusday and thrusday
Before 2 PM every day TR need to be moved (Siddarth approval )
SAPHELP ,SAPHELP1 user
SAPHELP ,SAPHELP1 user

jeetesh, logistic -Ashish Thandon , FICO -narayana satesh,commercial - Archana

Change Task need two approvals
Eric Tang, Sami, Suhail, Jeetesh
Jeetesh ,BRM
BRM +suhail and jeetesh
After 2 PM Exceptional siddharth approval requierd
Daily Activites
1.daily monting (8 Am and 10 PM )
2.user validation 7 PM
3.Rest all are emails

Siddarth
Jeetesh Patel

CRF (Change request Form )

CRF (Change request Form )
CRF (Change request Form )
CRF (Change request Form )
CRF (Change request Form )
CRF (Change request Form )
ID ECC Approval PROD Validity
SAPHELP YES Jeetesh Sir 5 - Days
SAPHELP1 YES Jeetesh Sir 5 - Days

ID BW Approval PROD Validity

SAPHELP YES Siddharth 5 - Days
SAPHELP1 YES Siddharth 5 - Days

USER APPROVAL PROD Validity

HANA <sidadm> for OS access siddharth 5 days
System for HANA studio siddharth 5 days
NON -PROD Validity
7- days
7 - Days

NON -PROD Validity

7- days
7 - Days

NON -PROD Validity

7days
7days
Firecall ID Fire call id approval Owner Controller1
FIRECALIDFI1 Jeetesh Patel Jeetesh Patel veenith jain,jay kotak,Deepak Goyal
FIRECALIDOP1 Jeetesh Patel Jeetesh Patel veenith jain,jay kotak,Deepak Goyal
FIRECALIDSD1 Jeetesh Patel Jeetesh Patel veenith jain,jay kotak,Deepak Goyal
FIRECALIMDM1 Jeetesh Patel Jeetesh Patel veenith jain,jay kotak,Deepak Goyal
FIRECALLIDFI Jeetesh Patel Jeetesh Patel veenith jain,jay kotak,Deepak Goyal
FIRECALLIDOP Jeetesh Patel Jeetesh Patel veenith jain,jay kotak,Deepak Goyal
FIRECALLIDSD Jeetesh Patel Jeetesh Patel veenith jain,jay kotak,Deepak Goyal
Logs approver Validity
Jeetesh Patel
sarika sharma
vivek.chaurasia@pepsico.com
ravinder.dabas@pepsico.com Same day, if extension needed same process needs to be followed
Jeetesh Patel
sarika sharma
vivek.chaurasia@pepsico.com
HANA BACKUP Time
HANA Data replication from FDC to SDC
HANA Restore

HANA DATA BASE TOTAL SIZE

HANA BACKUP SIZE

ORACLE DATABASE TOTAL SIZE

Oracle ECC FullBackup takes 14 hours approx

If need a backup we need to Raise SR ticket one week before with DBA team HCL
one hour
48 hours
2-3 hours

2 TB
1 TB

5TB
Happens only in the weekend
9-10am everyday PROD HANA DB backup is run manually by BASIS team after deleting the old backup
based on the network speed
Quality HANA DB backup is done once in a month manually(beginning of the month) after deleting the old backup
Development HANA backup is automatic
Job Scheduling Activity

Jeetesh sir aprroval required for any backgroud job creation For ECC
BW we did't get this request if get this we need to get approval from Siddardh
we need to use SAPJOBID to create job
we have to change the id from system to dialog and change the password
login into SAPJobid then create job
once complete activity we will change user type from dialog to system and select system genare passowrd
SM20 logs will shared with rescpctive approver list
this we be over through mail.

Letter on F &F initiative(permanent user ) contractor (need to check in IDM )

change user expired date with ticket service ticket (SM9) and Role as expired date
No need to change any group

NON sap user we need to close the SR saying user is non SAP

Any expired users

we need to remove roles and lock the user

IDOCS issues need to reach out XI/PI team ( Reachout Rajneesh Sharma PI team ,Reprocess Basis Responsiable )
Priority tickets contacts IT team or ( Saginder Bindra for Priory tickets to connect Bridge )
System Cchange Request
ECC PROD TR

ECC NON-PROD
BW Prod TR
BW NON-PROD
Window Period
Tuesday and Thrusday
Normal Change
Freez period approval
Bugfix freez or non freez
TR movement beyond Tusday and thrusday
DEV to QAS no need of email approval
Before 2 PM every day TR need to be moved (Siddarth approval )
QAS need Siddharth Email approval
Approvals
jeetesh, logistic -Ashish Thandon , FICO -narayana satesh,commercial - Archana
Change Task need two approvals
Eric Tang, Sami, Suhail, Jeetesh +(BRM)
Jeetesh and BRM
BRM +suhail and jeetesh
Manager has to be in the cc
After 2 PM Exceptional siddharth approval requierd
CRF Required)
CRF (Change request Form )
CRF (Change request Form )
CRF (Change request Form )
CRF (Change request Form )
CRF (Change request Form )
NOT REQUIRED
CRF (Change request Form )
NOT REQUIRED
1. 310 --- DBA USER account (montly )

we need to have evidence of change in users (approval and ticket )for DBA team for 310 user count (montly )
DBA HCL team

2. 311 All DBA excutables (monthly)

datafile
system file
owner ship & permission of the file

Scripts status check

If there is any issue or changes in control 311 (create an Incident ) to DBA team for revert back

3.502 job monitoring (quaterly )

Batch job monitoring and failed BTC job Email to users

Quaterly 30 samples
sm20 logs - 1 months retentions period
BTC logs - 14 days retentions

4. 503 (quaterly )

daliy monitoring check list

30 sample daily monitoring sheet from 3 months

5. 302 report for monthy

R & R and basis team user privilage ID Firecall ID and job IDS
iD has been changed and locked
logs

month end we need to submit for approval to jeetesh

functional leads for review

Basis (basis job admin ID )

saphelp

R & R team
Daily Activites
1.daily monting (8 Am and 10 PM ) + Important job list needs to be monitored
twice along with monitoring and emailed to the owners if any failures.
2.user validation 7 PM
3.Rest all are emails

PICT Control Number

310
311
502
503
302(BASIS + RNR)
PICT Control Activity Daily Weekly Monthly Quately
User Count DBA NA NA YES NA
DB Executables NA NA YES NA
Job Failure Alerts NA NA NA YES
Daily Minitoring NA NA NA YES
superid (Firecall ID,JOBID,SAPHELP) NA NA YES NA
Whom to report
JEETESH PATEL
JEETESH PATEL
JEETESH PATEL
JEETESH PATEL
R&R TEAM
1. RNR team request monthly for failed job
2. RNR team request monthly Client opened logs
3. RNR team request monthly for EWA

USR02
Pull the excel of SOST for the whole month with all status
SCC4 select date and time for last month and export the logs
Send EWA PDF with or with approval when RNR team requests. The last EWA of the month is reviewd by the team and recomm

weekly report user unsuccessfully login