TEAM

CHARTER
Group assignment

Artevelde’s Finest

Krisztina Czippan, Arnaud Dejond, Nyasha Samyn, Aglaja Sel

ICT Business management IBM02
Team Charter – Group assignment

Names: Krisztina Czippan, Nyasha Samyn, Arnaud Dejond, Aglaja Sel

Team name: Artevelde’s Finest

1. Performance goals and individual member’s goals for personal growth

Performance goal: to achieve assertive communication within the team, always
submit the tasks within the deadlines, to work out assignments in the most effective
way possible, to thrive for excellence and to always be attentive to the others when a
problem occurs.

Krisztina’s goal: to become an active listener during group discussions

Nyasha’s goal: to always understand the meaning of every team member well
Arnaud’s goal: To communicate well with everyone at all time, to listen to each
person’s opinions and ideas during meetings, and that everyone understands what
they’re supposed to do during the assignments.
Aglaja’s goal: not to work on your own, but really together with the other team
members. To think out loud and discuss together can also help a lot for further
assignments

2. Team critical success factors

1. Challenge: agreeing on meeting times, because everybody has their own free
time filled up with activities, so sometimes it will be hard to find a mutual free
time to meet up
Solution: Flexibility. Everyone will have to adapt at some point or another,
everybody must also be willing to reschedule other activities.
2. Challenge: disagreement
Solution: Neutral team members should facilitate the resolution of the conflict.
Always try to understand the point of view of the other and be empathetic.
Behave as an adult.
3. Challenge: abscence
Solution: Letting each other know on time to avoid surprises. Willingness to keep
each other informed about what was stated that day and what the next steps are.
4. Challenge: handling negative feedback
Solution: Don’t blame anyone, we’re a group. Learn from our mistakes, but look
towards the future.
5. Challenge: someone is not able to meet deadlines, due to unforeseen
circumstances
Solution: Explain why, ask for particular help. On the other side, be willing to help
your team mate.
6. Challenge: technical difficulties (ex.: not able to print, no Wi-Fi, …)
Solution: Again, explain your group what happened. Search for a solution
together, on time. Turn to external help if needed.

3. Expected norms
- Communication is key – main platform of communication will be Facebook
Messenger and Arteveldemail
 - Respect each others opinion – always listen to each other
- Each team member will be held accountable for all assignments of the team
- Being on time – respect deadlines
- Always check if everybody agrees with the outcome of the work you’ve done –
show / send your team members your work

4. Performance management

Team member’s name Area of expertise Possible roles within the

project teams
Krisztina 1. Experience in HR Field expert
2. Emotional maturity Mediator
Nyasha 1. Networking (online Contact person (with
& offline) companies)
2. Innovation, problem Looking at a subject in a
solving different way
Aglaja 1. Writing & phrasing Scribe
skills
2. Visual creativity Designer
Arnaud 1. Connections all over Contacting them about any
the world questions we have.
2. Decisive Good at making decisions

5. Commitment
 Aglaja makes the document and sends it to everyone

6. Behaviourally anchored rating scales (BARS)

Performance criterion 1.
Description: Cohesion and integrity
Exceeds expectations 5 Meets expectations 3 Below expectations 1
1. Prepares for team 1. Shows up on team 1. Does not or only
meetings well in time, meetings and rarely shows up on
always respects the contributes to team team meetings, is
rules of timeliness preparation, generally often late and does
within the team, respects the rules of not respect rules of
showing up for timeliness within the timeliness within the
meetings on time and team with submitting team when it comes
submitting tasks tasks before deadlines. to meeting
before deadlines. 2. Tries to resolve any deadlines.
2. Does not create upcoming conflict 2. Actively or passively
unnecessary conflicts within reasonable creates conflict within
among team brackets. Pay the team. Does not
members and try to attention to team pay sufficient
solve uprising members throughout attention to other
 problems. Pays team meetings. team members,
attention to every Identified as part of values own opinion
team member and the team, not only in over others. Does not
value their opinion. words but actions as identify as a team
Represents the ideas well. member when it
and decisions of the 3. Does not go behind the comes to actions.
team as his/her own. back of other team 3. Turns to external help
Has a strong team- members. Avoid without discussing it
player attitude. blaming of lower with the team. Blames
3. Does not go behind performing team other team members
the back of other members. for lower
team members, performance, does
avoids blaming of not acknowledge
lower performing his/her part in the
team mates and helps work of the team.
them with getting
back on track with
assignments.

Performance criterion 2
Description: Collaboration and communication
Exceeds expectations 5 Meets expectations 3 Below expectations 1
1. Expresses ideas 1. Expresses ideas 1. Is quiet during
during meetings during meetings and meetings, or does not
and classes, values classes, participates pay attention, rarely
ideas of the other in group contributes to
team members conversation. meetings and class
and implements 2. Participates in assignments. Usually
them while group- online communication doesn’t participate in
thinking. Initiates whether on chat or group conversation.
communication email, keeps other 2. Does not participate
among the team. team members in online
2. Actively informed about tasks, communication
participates in changes, challenges or whether on chat or
online absence. email, does not
communication 3. Takes equal part in inform other team
whether on chat group assignments members about tasks,
or email, keeps and submits them on changes, challenges or
other team time. In case of absence.
members absence pro-actively 3. Does not or only
informed about approaches other minimally takes part
tasks, changes, team members for in group assignments,
challenges or updates. does not meet
absence well in deadlines. In case of
advance. absence is not pro-
3. Takes equal part in active to receive
group assignments updates.
and submits them
well on time, if
necessary doing
additional work
(within reasonable
brackets). In case of
absence pro-actively
approaches other
team members for
updates.

Performance criterion 3
Description: Tasks and performance
Exceeds expectations 5 Meets expectations 3 Below expectations 1
1. Gives intake on 1. Lets everyone talk 1. Does not have
group tasks and and gives his/her intake. Is very
contributes as own opinion. passive and
much as possible Dares to think follows the rest of
in order to from a different the group blindly.
stimulate the perspective. Often Does no
team spirit. This does research for preparation for
has a positive meeting and meeting or group
influence on the group tasks. tasks.
results. Does 2. Dares to say 2. Does not respect
detailed research he/she was others’ opinion. Is
beforehand and wrong. Includes very simplistic in
shares it with the every member his/her
members of the and treats every contribution.
team. group member Shares a negative
2. Stands as a equal. Does not energy within the
member of a team exclude anyone team.
and acts like one based on origin, 3. Doesn’t like
too. All the religion, working together.
information on degrees…etc. Doesn’t use all
tasks should be 3. Shares his talents his/her
available for each with the group in capabilities in
other order to form one order to perform
3. In order to strong alliance. for the group.
perform, gives Tries to fit in and Makes visibly less
every team lets other effort than other
member the same members fit in members of the
value and rights. too. team.
 08.10.2018. Gent

Krisztina Czippan Arnaud Dejond

Nyasha Samyn Aglaja Sel