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Register Today at Optimization

by Performance

by Professionals






October 18–21, 2010

Frontier Airlines Center
Milwaukee, Wisconsin Solutions
Dear SMRP Members,
It is my pleasure to welcome you to and introduce the largest
independent global maintenance and reliability conference supporting
Reasons to Attend the SMRP Annual Conference
your industry! We encourage you and your colleagues to be a part of
the 18th Annual SMRP Conference...held in Milwaukee, Wisconsin,
this October.
Our theme, “Driven by Performance, Powered by Professionals,” is
reflective of this year’s energized agenda. The Conference Committee
has worked with great diligence to meet your expectations of providing
some immediate value to your own professional expertise, and to 1. T ime is money and SMRP will save you both — From the educational sessions to
deliver broadened principles of Best Practices, enabling gains for your the exhibit hall to the informal exchanges during networking events, you are guaranteed
organization’s continued reliability journey. to discover new M&R solutions to streamline your workflow, reduce errors and
increase productivity.
The conference has maintained and broadened our core educational offerings with a record number of
papers submitted, making this a truly high-quality educational experience. Following many years of past 2.  ake a more efficient purchasing decision — See the equipment in person and
successes, we will continue with: the Six Tracks of Practitioner Presentations, full and half-day Workshops compare product features side-by-side on the show floor. You’ll easily make up the time
(now Monday and Thursday), Plant Tours (Thursday), Exhibits, CMRP Exams, Networking Receptions, out of the office by holding a year’s worth of business meetings in just three short days.
Committee Meetings and the SMRP Annual Business Meeting. Our Exhibition Hall and educational
sessions are located in the Frontier Airlines Center, conveniently located next to our conference hotels in
3.  earn a “best practice” that will improve your profitability — Explore
six conference tracks filled with current, innovative and quality content from our Five
downtown Milwaukee.
Pillars of SMRP’s Body of Knowledge. The ROI on that knowledge will more than pay for
Based on feedback, we have implemented some additional conference enhancements. We will officially your trip!
kickoff with Workshops on Monday; have a SMRP BoK booth available throughout the conference for
questions; offer panel discussions with subject matter experts; invite you to two off-site networking 4.  ake sure you’re a valuable asset to your company — Keep up with the latest
receptions in addition to the two receptions in the Exhibit Hall; give you personal interaction time with M&R issues and topics as you mingle and network with colleagues who can offer you
the keynote speaker; and for the golfers, we’ve provided a chance to play one of the most challenging new ideas and exchange contact information to build future business opportunities.
golf course layouts in the Midwest — now on Sunday afternoon so you don’t have to miss a second of
the conference.  
5.  ow do they do that? Plant tours provide an in-person, in-depth learning
experience — Sign up for instructive plant tours at the Harley-Davidson, MillerCoors
You won’t want to miss our keynote speaker, Clyde Fessler, former Vice President of Business and Jones Water Reclamation Facilities, a unique opportunity to get up-close-and-
Development for Harley-Davidson Motor Company for over 20 years. As always, the growing exhibition will personal advice from large M&R operations.
be widely accessible from Monday evening through Wednesday morning. You will have the opportunity to
dialogue with industry professionals regarding the latest in their offerings and developments to help you
6.  as the economy affected your workforce? Find a new job or a new
employee at SMRP’s 2nd Annual Job Fair. Make a personal connection
in your day-to-day operations.
that can impact your career — Now or in the future!
The Milwaukee area offers some great opportunities to out-of-town visitors. The SMRP Conference
Committee has provided conference attendees some of the best of these opportunities. Our Tuesday 7.  ducation and networking that continue long after the conference
evening reception is at the Harley-Davidson Museum where you will get a feel for the freedom, closes — SMRP’s valuable members-only conference is just a sampling of what you’ll
camaraderie and pride that Harley-Davidson riders experience every time they fire up their motorcycles. find on our member’s only Web site. Using our membership directory, library of past
Additionally, we have added a Wednesday evening plant tour and reception at the well known MillerCoors conference presentations and Solutions articles, as well as, regional workshops and
Brewery. This extensive tour will take you through various departments of the massive brewery, including Chapter offerings, ensures that your membership can benefit you year-round.
the brew house, packaging center and historic underground caves. You will see the production lines in
operation and get a real glimpse at how quickly and efficiently the macro-brewery lines operate. For those
that might generate a thirst from the tour, a sampling will be available afterwards.
The creative energy that has been put forth by this year’s Conference Committee assures us of another
successful event. I want to thank the dynamic conference team, our track leaders, the officers, directors
Keynote Presentation
and committee chairs who have all contributed to the conference. Clyde Fessler, now retired Vice President of Business Development
For those regular attendees, I think you would agree that every year the SMRP Annual Conference only for Harley-Davidson Motor Company, played an integral role in the
gets better! We are confident that this year’s conference has all the elements to continue this tradition. company’s dramatic turnaround. Clyde’s presentation captures the
Join us as we carry on SMRP’s mission to “promote and advance reliability excellence worldwide.” I look elements of the Harley-Davidson turnaround story — where designing
forward to meeting each of you at the 2010 SMRP Annual Conference — see you in Milwaukee!
reliability into its products and manufacturing has become one of
Be SAFE and be RELIABLE. the critical foundational aspects of this success story. By sharing this
intriguing story, Clyde also challenges his audiences to a renewed
and heightened level of professional and personal achievement.
Craig Seibold, CMRP, PE
2010 SMRP Conference Chair

2 SMRP 18th Annual Conference • October 18–21, 2010 3

Sunday, October 17 Afternoon Refreshment
2:30 pm – 3:00 pm

Join SMRP in thanking 1:00 am – 6:00 pm

6:00 pm – 10:00 pm
Golf Tournament
BoK Directorate Leadership
5:30 pm – 7:00 pm
Exhibitor Reception
Networking Reception
this year’s current sponsors for their Team Meeting
Monday, October 18
7:00 pm – 10:00 pm at the Harley-Davidson
generous and valued support! 7:00 am – 8:00 am Workshop Breakfast Wednesday, October 20
7:45 am – 9:45 am Chapter Leaders Meeting 7:00 am – 8:00 am Continental Breakfast
8:00 am – 12:00 pm M&RK Committee Meeting 7:00 am – 2:00 pm Exhibition Hours
8:00 am – 5:00 pm Workshop 1 7:00 am – 6:00 pm Registration
8:00 am – 5:00 pm Workshop 2 Track 1 — Business &
8:15 am – 2:30 pm
8:00 am – 5:00 pm Workshop 3 Management
SMRPCO Advisory Council Track 2 — Manufacturing
11:30 am – 2:30 pm 8:15 am – 2:30 pm
Meeting Processes
12:00 pm – 1:00 pm Workshop Lunch Track 3 — Equipment
8:15 am – 2:30 pm
12:30 pm – 3:00 pm CMRP Certification Exam
Track 4 — Organization &
Benchmarking Committee 8:15 am – 2:30 pm
1:00 pm – 5:00 pm Leadership
Track 5 — Work
1:00 pm – 5:00 pm Job Fair 8:15 am – 2:30 pm
1:00 pm – 5:00 pm Workshop 4 8:15 am – 2:30 pm Track 6 — SMRP Initiatives
1:00 pm – 5:00 pm Workshop 5 Morning Refreshment
10:45 am – 11:15 am
SMRPCO Annual Business Break
3:00 pm – 4:00 pm
Meeting 2011 Exhibitor Booth
11:15 am – 12:00 pm
SMRP Annual Business Sign Up
4:00 pm – 5:00 pm
Meeting 12:15 pm – 1:15 pm Luncheon
5:00 pm – 5:30 pm Track Leader Meeting CIMM Strategic Planning
1:00 pm – 3:00 pm
5:00 pm – 6:00 pm New Member Meeting Team
5:00 pm – 6:00 pm CMRP Information Session 2:00 pm – 2:30 pm Exhibitor Feedback Session
The following media resources have graciously
5:00 pm – 6:00 pm Industry Partner Meeting 2:00 pm – 6:00 pm Exhibitor Tear-Down
provided advertising for the SMRP 2010 Annual Conference:
5:30 pm – 6:00 pm Exhibitor Meeting Afternoon Refreshment
2:30 pm – 3:00 pm
Conference Presenter Break
6:00 pm – 6:30 pm
Meeting 1 3:00 pm – 4:00 pm Closing Remarks & Raffle
Best Practices Committee Oil, Gas and Petrochemical
6:00 pm – 10:00 pm 4:00 pm – 6:00 pm
Meeting SIG Annual Meeting
6:30 pm – 9:00 pm Exhibit Hall Open 6:00 pm – 8:30 pm CMRP Certification Exam
Welcome Reception in Plant Tour & Reception:
6:30 pm – 9:00 pm 5:30 pm – 8:00 pm
Exhibit Hall MillerCoors
Tuesday, October 19 Thursday, October 21
Conference Presenter 7:00 am – 9:15 am Continental Breakfast
6:30 am – 7:00 am
Meeting 2 7:00 am – 12:00 pm Registration
7:00 am – 7:45 am Seated Breakfast 8:00 am – 12:00 pm Workshop 6
Registration & MRO Zone 8:00 am – 5:00 pm Workshop 7
7:00 am – 6:30 pm
8:00 am – 5:00 pm Workshop 8
Keynote Address/
7:45 am – 9:15 am 8:00 am – 5:00 pm Workshop 9
Put Your Career In Gear at SMRP’s 9:15 am – 9:45 am
Morning Refreshment 8:00 am – 5:00 pm Workshop 10

2nd Annual Job Fair  9:15 am – 7:00 pm

Exhibition Hours
8:00 am – 5:00 pm
8:00 am – 5:00 pm
Workshop 11
Workshop 12
Monday, October 18 • 1:00 pm – 5:00 pm Track 1 — Business and 8:00 am – 5:00 pm Workshop 13
9:45 am – 5:30 pm
Crystal Ballroom at Hilton Milwaukee City Center Management 8:15 am – 11:15 am Plant Tour: Harley-Davidson
Candidates and employers alike are encouraged to connect before and Track 2 — Manufacturing 8:30 am – 11:00 am CMRP Certification Exam
9:45 am – 5:30 pm
Process Reliability
during the conference and employers can hold interviews and discuss Track 3 — Equipment 8:30 am – 1:15 pm
Plant Tour: Jones Island
9:45 am – 5:30 pm Water Reclamation Facility
employment opportunities with your company at the SMRP Job Fair. Reliability
Morning Refreshment
Held one day prior to one of the largest M&R events in the world, this is 9:45 am – 5:30 pm
Track 4 — Organization 10:00 am – 10:30 am
the place to find your next employer or employee. Visit our Web site at and Leadership
Workshop & Plant Tour
Track 5 — Work 12:00 pm – 1:30 pm for details. 9:45 am – 5:30 pm
Afternoon Refreshment
9:45 am – 5:30 pm Track 6 — SMRP Initiatives 3:00 pm – 3:30 pm
12:15 pm – 1:15 pm Luncheon

4 SMRP 18th Annual Conference • October 18–21, 2010 5

Special Events Plant Tours

Mix Business and Pleasure Networking Reception at the Ride Along with the Experts Note: Plant tours and workshops on Thursday
for SMRP Plant Tours run simultaneously.
Harley-Davidson Museum
Tee Up for SMRP’s 7th Annual Golf Tuesday, October 19 • 7:00 pm – 10:00 pm Interested in going off-site for first-hand exposure
Tournament at Award Winning Grand to how others in the field find success?
Plant Tour 2: Harley-Davidson
Geneva Golf Resort Ladies and gentlemen, rev-up your engines! Thursday, October 21 • 8:15 am – 11:15 am
Enjoy the night with colleagues, new friends, Cost: All tours cost $85 and include
Sunday, October 17 • 1:00 pm – 6:00 pm transportation. The MillerCoors tour includes a
drinks, food and, of course, the Harley-
Regarded as one of the top award-winning Davidson collection! We promise this will be an reception. The Harley-Davidson and Jones Island
golf resorts in the country, you can experience unforgettable night as you get a glimpse into a tours include breakfast and lunch.
championship golf on The Brute course. The life less ordinary. Required attire: Closed-toed shoes and long
magnificent Brute, at over 7,000 yards, is one pants. Some tours may require a lot of walking,
of the most challenging layouts in the Midwest. so please wear comfortable shoes.
Enhanced with 68 bunkers, this par-72 course
has huge rolling greens averaging over 8,000 Harley-Davidson Motor Company’s 849,000
Plant Tour 1 & Reception: MillerCoors square-foot Pilgrim Road Powertrain Operations
square feet.
Wednesday, October 20 • 5:30 pm – 8:00 pm facility in Menomonee Falls, Wisconsin, is home
Note: 80 person maximum of the “Big Twin.”
As America’s oldest major brewery, the Pilgrim Road employees produce engines and
Milwaukee Brewery of the MillerCoors Brewing transmissions for the final assembly plants in
Nearly 105 years in the making, the
Company is situated on land bought by Frederick York, Pennsylvania, and Kansas City, Missouri,
130,000-square-foot museum adds a new
J. Miller in 1855. The property consists of 76 for Touring, Softail® and Dyna® model families.
dimension to the Harley-Davidson experience.
buildings on 82 acres in the heart of Milwaukee, Engines and transmissions are also produced for
Visitors will get a feel for the freedom,
Wisconsin. Production exceeded 8.2 million sale through Harley-Davidson® Genuine Motor
camaraderie and pride that Harley-Davidson
barrels of beer in 2009 with a projection of 8.5 Parts and Accessories business. The tour offers
riders experience every time they fire up
million barrels for 2010. a view of the assembly line, cold testing, and
their motorcycles.
different aluminum and steel machining areas.
Grand Geneva Golf Resort Honors: Within the walls of the museum, you will find Guests are required to wear fully enclosed, low
motorcycles and artifacts that tell the story of the heeled shoes (1” or lower).
„„ Rated one of America’s Top Golf Courses company’s rich history and heritage. Every gallery
2009–2010, Zagat Survey and exhibit is a testimony to the legendary bikes,
Plant Tour 3: Jones Island Water
„„ Golf Magazine’s — Silver Medalist Resort the people who built them and, of course, every
(10th year)
Reclamation Facility
individual who ever felt their powerful rumble on
Thursday, October 21 • 8:30 am – 1:15 pm
„„ Golf Digest, Best Places to Stay — Four Star a long stretch of asphalt.
Rating for overall golf experience, value for the At the Harley-Davidson Museum, you can Jones Island Water Reclamation Facility is
money, standard of service, condition of the walk through exhibits that tell the stories of situated on a 75-acre campus immediately
course and normal pace of play for 18 holes the extraordinary people, products, history and adjacent to Lake Michigan. It is one of a pair of
culture of Harley-Davidson. In addition to the treatment plants (South Shore Water Reclamation
„„ Meetings and Incentives Magazine’s — Golden
fantastic motorcycle collection, stories are told facility is located 12 miles south) that together
Links Award for exceptional golf facilities,
through photographs, videos, apparel, rare provide wastewater treatment services for 1.1
management and golf experience
documents and other artifacts. million people in 28 communities in southeastern
„„ Top award in the Resort categories of Best Wisconsin. The two water reclamation facilities
Course, Best Golf Shop Operations and Best Peek into a portion of the Archives never before The brewery consists of: two brewhouses with have a combined capacity of treating over 600
Teaching Facility by the Golf Course Owners of open to the public, home to over 450 motorcycles a total capacity to produce 42–44 brews per million gallons of wastewater per day. The Jones
Wisconsin, 2005 Course of the Year Awards and thousands of artifacts, the Archives team day with each brew equivalent to 10,900 cases Island facility has been situated in its current
pulls from for exhibits. of beer, a packaging department consisting of location since 1926. Maintenance staff comprise
Costs: Individual @ $100/person or Foursome @
$400/person Read the personalized messages created by eight lines (three bottle, four can and one keg the largest percentage of the 225 employees
individuals worldwide on the Living the Legend line) capable of packaging 61 brands and 360 required to operate and maintain both facilities.
Includes: 2 beverage tickets, $10 different SKUs, and a shipping department
rivets, found on the Living the Legend walls Within its massive maintenance building, the
merchandise voucher, sleeve of golf balls, capable of loading 275–280 trucks and four rails
and plazas. Jones Island site houses one of the largest — and
transportation, prizes per day.
Stroll around the 20-acre museum site, enjoy the best equipped — machine shops in the state.
Thank you to our generous golf sponsors: river walk or just sit back along the waterfront The Milwaukee brewery, along with its corporate
taking in the Milwaukee skyline. employees, is one of Wisconsin’s key employers,
Examine the industrial architecture and attention with more than 1,700 employees.
to detail found both inside and outside the
museum’s three buildings.
Costs: $40/person
Guests and spouses welcome

6 SMRP 18th Annual Conference • October 18–21, 2010 7

Sessions by Track tuesday, october 19

For more information on speaker abstracts and track sessions, visit

Track 1 Track 2 Track 3 Track 4 Track 5 Track 6

Business and Manufacturing Equipment Organization and Work Management SMRP Initiatives
Management Process Reliability Reliability Leadership

Track John Barker, CMRP, Fluor Gina Hutto, CMRP, Timken; Don Brown, ConAgra Track Bill Dockrey, CMRP, Doc Palmer, CMRP, PE, Al Poling, CMRP, Solomon
Leaders Corp.; Jeff Stegemiller, Mark Callahan, CMRP, Foods; Scott Brack, CMRP, Leaders Luminant Power; John MBA, Richard Palmer & Associates
CMRP, Gallatin Steel Co.; Pfizer, Inc.; Rick Larson, Freeport-McMoran Copper Johannemann, CMRP, PE, Associates; John Pearl,
Dave Rousseau, CMRP, CMRP, ARAMARK-Higher & Gold; Carl Schultz, CMRP, Ascend Performance CMRP, PE, Moose &
PCA Consulting Education Facility Services Management Resources Materials, LLC; Steve Gillette, Associates
Group CMRP, City of Roseville
9:45 am – Competing Initiatives Use Lifecycle Cost Analysis Equipment Installation for 9:45 am – Attract, Retain and Orient Moving from Equipment SMRP’s Value Proposition
10:45 am LEVEL: Fundamentals and Reliability Principles Optimum Reliability 10:45 am New, Younger Staff into Calendar PMs to Asset LEVEL: Fundamentals
Shon Isenhour, CMRP, ABB to Develop a Motor LEVEL: Fundamentals Organizations Condition PMs Michael Eisenbise, CMRP,
Management Strategy Gerald E. Putt, CMRP, LEVEL: Fundamentals LEVEL: Fundamentals BP
LEVEL: Advanced Goodyear, Retired Ron Gavrin, CMRP, Ontario Brian Coonan, Veolia Waters
Phil Beelendorf, CMRP, Power Generation
Roquette America
11:15 am – Asset Management What’s PAS 55 and ISO? FRACAS (Develop a Failure 11:15 am – Journey to Reliability: How Storeroom Materials SMRP Maintenance
12:15 pm Supported by Reliability — Asset Management Reporting System) 12:15 pm Using a Maintenance GPS — Using SAP SRM & and Reliability Body of
Engineering Process LEVEL: Fundamentals Can Help You Reach Your Reservation Management Knowledge
LEVEL: Fundamentals LEVEL: Advanced Ricky Smith, CMRP, Destination to Reduce Stockroom LEVEL: Fundamentals
Adamantios Mettas, CMRP, Ramesh Gulati, CMRP, GPAllied, LLC LEVEL: Fundamentals Stock Levels Shelley Whitener, CMRP,
and Claudio Spanos, and Christopher Mears, Stuart Swanger, CMRP, LEVEL: Advanced Sandia National Labs
ReliaSoft CMRP, ATA/AEDC; and Paul Henry, CMRP, Jason Bitting, PE, CMRP,
Terrence O’Hanlon, CMRP, ARAMARK and David Coughran, Inc. Albemarle Corp.
1:30 pm – Improving Mining Haul Management of Change Gill Award: A Case Study 1:30 pm – How Should You Manage Using Mobile Tech to SMRP Metrics and
2:30 pm Truck OEE Using RCM LEVEL: Fundamentals of Recipients and Their 2:30 pm Maintenance? Improve Your CMMS Data Guidelines
LEVEL: Fundamentals David Drerup, Operational World Class Oil Analysis LEVEL: Advanced LEVEL: Fundamentals LEVEL: Fundamentals
Michael McNulty, CMRP, Sustainability Programs Doc Palmer, PE, MBA, Sergio Escalante and Devin Dick Olver, CMRP, Agrium
and David Collins, Liebherr LEVEL: Fundamentals CMRP, Richard Palmer and Jordan, MWD of So Cal
Mining Suzy Jamieson, ICML; Art Associates
Durnan, Rio Tinto
3:00 pm – SAP — Lessons Learned Failure Analysis of a Condition-Based RUL 3:00 pm – Launching Maintenance Understanding SMRP Benchmarking
4:00 pm LEVEL: Fundamentals Reliability Program Prognostics 4:00 pm Communities of Practice the Necessity & Results
Terrence O’Hanlon, CMRP, LEVEL: Fundamentals LEVEL: Advanced for Reliability Excellence Implementation of an LEVEL: Fundamentals Inc.; Israel Salinas, A123 Frank Kirschnick, Cassantec LEVEL: Fundamentals MRO Storeroom in a Tight Jackie Lovette, Boeing
Terry Wireman, CMRP, Systems Ltd.; Joe Dominick, CMRP, Mike Greenholtz, Genesis Economy
CPMM, Vesta Partners, LLC Reliant Energy Solutions; Greg Walker, LEVEL: Fundamentals
Pfizer (Wyeth) Anil Agrawallia and Stuart
4:30 pm – Using Asset Management Solving Major Equipment Development and 4:30 pm – Effecting Culture Analyze the Reliability of Forming and Growing a
5:30 pm Techniques to Improve Problems Using RCA Implementation of Motor 5:30 pm Change through Direct CMMS/EAM System SMRP Chapter or SIG
Utility Efficiency LEVEL: Advanced Diagnostics Program Engagement of the LEVEL: Advanced LEVEL: Fundamentals
LEVEL: Advanced Bill Keeter, CMRP, GPAllied, LEVEL: Fundamentals Organization in the Change Phillip Sage, CMRP, Erin Quinn, SMRP
Jeffrey Sanford, CMRP, LLC; David Nixon, CMRP, Howard W. Penrose, PhD, Process Goodyear
and Dan Stark, CMRP, W.R. Grace CMRP, Dreisilker Electric LEVEL: Fundamentals
CH2MHILL Rob Bloomquist, CMRP,
Management Resources
Group; Steve Gillette, CMRP,
City of Roseville

8 SMRP 18th Annual Conference • October 18–21, 2010 9

Sessions by Track Wednesday, october 20

For more information on speaker abstracts and track sessions, visit

Track 1 Track 2 Track 3 Track 4 Track 5 Track 6

Business and Manufacturing Equipment Organization and Work Management SMRP Initiatives
Management Process Reliability Reliability Leadership
Track John Barker, CMRP, Fluor Gina Hutto, CMRP, Timken; Don Brown, ConAgra Track Bill Dockrey, CMRP, Luminant Doc Palmer, CMRP, PE, Al Weber, Ivara Corporation
Leaders Corp.; Jeff Stegemiller, Mark Callahan, CMRP, Foods; Scott Brack, CMRP, Leaders Power; John Johannemann, MBA, Richard Palmer &
CMRP, Gallatin Steel Co.; Pfizer, Inc.; Rick Larson, Freeport-McMoran Copper CMRP, PE, Ascend Associates; John Pearl,
Dave Rousseau, CMRP, CMRP, ARAMARK-Higher & Gold; Carl Schultz, CMRP, Performance Materials, LLC; CMRP, PE, Moose &
PCA Consulting Education Facility Services Management Resources Steve Gillette, CMRP, City of Associates
Group Roseville
8:15 am – The DuPont Production Under Pressure (FRACAS) The Role of the 8:15 am – The Problem of Converting Preventive Maintenance for SMRP Outreach and
9:15 am System LEVEL: Advanced Maintenance Organizations 9:15 am Good Business Plans into Electronics GFMAM — Global Forum
LEVEL: Advanced Ron Bitely, Martek in Sustaining a Plant’s Competitive Results LEVEL: Fundamentals on Maintenance and
Nick Roberts, CMRP, Kyle Biosciences Safety Integrity Level LEVEL: Advanced Bob Welnick, CMRP, Asset Management
Braswell, and Wendy Morey, LEVEL: Fundamentals Terry Wireman, CMRP, Michelin NA LEVEL: Fundamentals
Dupont Fortunatus Udegbue, CMRP, CPMM, Vesta Partners, LLC Tim Goshert, Cargill; John
EMEPMI; Dimieari F. Green, Schultz, CMRP, Allied
MPN Reliability
9:45 am – Behavior-Based Implementing a Work A Systematic Approach 9:45 am – Work Expectations Selecting a CMMS to Diversity — Valued and
10:45 am Maintenance: Learning Management Process: to Enhance Inspection- 10: 45 am LEVEL: Fundamentals Address the Needs of Demonstrated within SMRP
from Safety’s Lessons A Foundation to Improve Maintenance Richard Rosales, PE, CMRP, Facilities of Various Sizes LEVEL: Fundamentals
LEVEL: Fundamentals Plant Performance Communication and CPIM, ABB LEVEL: Fundamentals Alvin Doss, Jr., PMP,
S. Bradley Peterson, CMRP, LEVEL: Fundamentals Performance Harvey Winters, CMRP, CSSBB, Integrated Project
SAMI Lourn Evans, CMRP, Owens LEVEL: Fundamentals United Waters Management Co., Inc.
Corning Kyle Stell and Paul F.
Schubert, SGS Group
11:15 am – Asset Verification and Simple Change Tools Help Lack of Fundamentals 11:15 am – The Correct KPI Used Lessons Learned from the Reliability — The Key to
12:15 pm Spare Parts Optimization Maintenance Improve Leads to Non-Value 12:15 pm Correctly Front Line of the Operator Continuous Improvement
Project Manufacturing Processes Activities LEVEL: Fundamentals Care Program at Alberta Pacific
LEVEL: Fundamentals LEVEL: Fundamentals LEVEL: Fundamentals Wayne Vaughn, CMRP, Vesta LEVEL: Fundamentals LEVEL: Advanced
H. Siahaan, CMRP, RasGas John McNeil and Mike Rod Acklin, Commtest Partners, LLC Mike Gehloff, GPAllied, Inc.; Joe Rodier, Alberta Pacific
Company Ltd. Aroney, MS, MBA, GPAllied, Rick Baldridge, CMRP, Cargill
1:30 pm – Reducing Staffing to Quantifying the Energy Using KPIs to Help Manage 1:30 pm – Utilize E-learning to Boost Back to the Future: Refocus Making Reliability a
2:30 pm Reduce Costs? Effective? Efficiency Gains from a Lubrication Program 2:30 pm Skills and Save Money on the Basics to Achieve Lasting Part of Our Culture
LEVEL: Fundamentals Correctly Balancing LEVEL: Fundamentals LEVEL: Fundamentals Maintenance Excellence LEVEL: Advanced
Mark Callahan, CMRP, Rotating Equipment Matt Spurlock, CMRP, Allied Chris Eckert, PE, CMRP, LEVEL: Fundamentals Moderator: Al Weber, Ivara
CPMM, and Greg Lapps, LEVEL: Advanced Reliability Apollo Associated Services, Dale R. Ekmark, CMRP, Corporation
CMRP, Pfizer, Inc. James Neale, CMRP, LLC; Bill Lyons, CMRP, Holcin Kazakhmys; Torbjorn Brian Coffin, Molson Coors
Waikato University Idhammar, IDCON, Inc. Brewing Company; Barry
Cross, Schlumberger
Corporation; Bill Schlegel,
Novelis Corporation

10 SMRP 18th Annual Conference • October 18–21, 2010 11

Exhibit & Sponsorship Workshops
Rev Up Your Purchasing Decisions at the SMRP Exhibition Get on the Fast Track to Success
The Exhibition is a great occasion to meet potential new partners who can help you
streamline your business and increase productivity for your organization. Not to mention
that the convenience of having over 50 suppliers all in one place, saving you time and Experienced practitioners in the field will lead 13 workshops and more than 50 educational
money on research and travel, is too good to pass up. sessions. Learn from them how to implement best practices for maintenance & reliability
into your own operations. Space is limited and sells out quickly, so sign up today!
Full-Day Workshop Costs: $325 each
Monday, October 18 • 6:30 pm – 9:00 pm
includes: breakfast, lunch, morning and afternoon refreshments, course materials
Tuesday, October 19 • 9:15 am – 7:00 pm
Half-Day Workshop Costs: $195 each
Wednesday, October 20 • 7:00 am – 2:00 pm Includes: lunch, afternoon refreshment break, course materials

Workshop 1: RMG’s Effective Maintenance Workshop 2: Total Productive Maintenance

EV P Planning Workshop
Steve Nelson and Jeff Orberson, Reliability
Management Group (RMG)
Monday, October 18 • 8:00 am – 5:00 pm
Terry Wireman, Senior Vice President-Strategic
Development, VestaPartners, LLC
Monday, October 18 • 8:00 am – 5:00 pm

Your Sales — Become an Exhibitor! RMG’s Effective Maintenance Planning Workshop

TPM, or Total Productive Maintenance, combines
the American practice of equipment maintenance
focuses on the best industrial and process with the Japanese concepts of Total Quality
fundamental practices when planning for routine Management and Total Employee Involvement. The
preventive and corrective maintenance. Get a result is an innovative approach to management
of a company’s assets. The TPM concept
The SMRP Annual Conference offers everything you need robust full-day look at this popular multi-week
training course that has been delivered successfully optimizes asset utilization, eliminates equipment
to grow your business — Reserve your space today for both large and small companies. The curriculum breakdowns, and promotes complete organization
is based on a process flow utilizing a big picture involvement in asset management. The approach
„„ Nearly 800 customers all under one roof, saving you time and money. concentrates on a common sense method of
approach to planning at the discrete level job detail
„„ A chance to demonstrate your products and services face-to-face and get immediate feedback. necessary to properly resource load and evaluate improving asset utilization.
risk associated with the job package development, TPM is a deceptively simple, yet revolutionary,
„„ An opportunity to increase your market share — executives, plant managers, engineers and followed by the authorization of the work package concept that is preparing companies to compete in
technicians cite “see new products” as their primary reason for attending. based on the constraints of overall cost, duration the 21st century. The activities developed in a TPM
„„ An energetic atmosphere that helps strengthen relationships — prospects are more than two times and scope limitations of the job. The practice of organization will enable all employees to share in
process planning coupled with strong fundamental making their company’s future secure.
as likely to become new customers after an in-person meeting.
knowledge of planning concepts is intended to drive
TPM is a process that delegates responsibility
„„ One of the world’s most cost-effective M&R shows for exhibitors. cost avoidance and therefore financial savings in
for the day-to-day condition of the equipment
maintenance requirements.
to the employees who can have the greatest
Participants will learn: impact on it: operators and maintenance
„„ Reduced tolerance for unclear work requests technicians. TPM relies on “natural work groups,”
from work order originators “equipment teams” or “process teams” to improve
„„ Importance of field job scoping identifying equipment effectiveness.
accurate work scope and potential barriers or In the just-in-time environment, machine
Fuel Up Your Business Pipeline — The Numbers Say it All planning obstacles reliability is critical. Unexpected breakdowns or
„„ Proper use of equipment history, engineering
1. The cost to make a face-to-face contact with a potential customer is $96 at an exposition, production interruptions cannot be tolerated. TPM
technical notes, equipment procedures and accomplishes this by focusing on small group
compared to $1,039 in the field. maintenance support organizations (such as activities, participatory activities, total employee
engineering, parts and material procurement, involvement and a fanatical dedication to quality.
2. The cost to close a sale is reduced by 32% at a trade show. vendor/OEM services, etc.)
This workshop will include:
SOURCE: Center for Exhibition Industry Research; Cost Effectives of Exhibition Industry Participation „„ Importance of developing logical work
flow sequencing „„ Various case studies that show how to
CONDUCTED BY: Alfred P. Sloan Foundation at The University of South Carolina explain the value of OEE to everyone in the
„„ Importance of planning to the discrete level and
externalizing work activities not related to tool organization, from the senior executive to the
turning time shop floor personnel
„„ OEE discussions showing how to “dollarize”
„„ Value of quality planning, standard job plans
and a clean, organized backlog results and present the financial terms to
executive financial personnel
„„ The benefits of improved planning efficiency
„„ A clarification of the goals and objectives of
„„ The impact of communications and teamwork
Put some power behind your brand and add a sponsorship! on costs, reliability and work culture by
TPM, allowing TPM Champions to clearly present
a TPM business case to their organizations
Maximize your investment by sponsoring an event, lanyards, a golf hole, a bag insert or more. participating in an interactive Planning &
„„ Explanations of the pitfalls that may be
Scheduling Game© as part of this workshop
Reserve your booth and sponsorship today! encountered during TPM implementation and
Call 703-610-0265 or e-mail us at how to avoid or correct these problems The workshop is based on the best selling book
Total Productive Maintenance — 2nd Edition. A
complete workshop manual will be provided.

12 SMRP 18th Annual Conference • October 18–21, 2010 13

Workshops Get on the Fast Track to Success

Workshop 3: Simple Lean Sigma „„ Developing leading indicators and metrics

Workshop 6: Basics of a Sound Asset Participants will learn how to create a successful,
for tracking progress and maintaining control sustainable EAM implementation with the
Implementation in Maintenance „„ Determining how a problem solution or process
Reliability Maintenance Management following benefits:
John McNeil and Mike Aroney, GP Allied change is tested, developed into a specific Program...Getting Production and „„ Increase uptime which will increase output
Monday, October 18 • 8:00 am – 5:00 pm set of instructions/procedures, standardized Operations More Involved production
and proliferated Jim Davis, PCA „„ Deliver reduced operating costs
Many organizations are implementing Lean and
Six Sigma in their maintenance operations to The workshop will also highlight the role of Thursday, October 21 • 8:00 am – 12:00 pm „„ Deliver reduced inventory costs through
reduce waste and to meet stakeholder needs more operations management in establishing and There is a growing culture change toward the effective supply chain management
predictably. These initiatives produce a surge of managing an effective production optimization way we look at reliability and the way we think „„ Create an efficient environment that will act as
new ideas that require us to change the way we program for the facility. of maintenance. Over the last few years, the a model throughout every department at the
work and make those changes stick. expectations for the maintenance function enterprise level
Implementing Lean Sigma will always result in Workshop 5: Operator Driven Reliability — have changed more than in any other industrial „„ Deliver increased asset life and improved
changes to the way we work, measure, learn and What Results Are Possible, Where Are You discipline. Equipment has become more complex asset health
improve. But change is hard. Action items don’t Now and Where Do You Want to Be? and sophisticated. There are much higher business
get action. Obligations get lost in the shuffle. It’s Dave Staples, SKF Reliability Systems expectations related to the results and performance Workshop 8: SMRP Best Practice Metrics
hard to tell if our efforts have an effect. And a few Monday, October 18 • 1:00 pm – 5:00 pm of the maintenance function and, to complement Workshop — Measuring Asset Reliability
discouraging problems stop us from making the it all, there are many more methodologies, tools Kevin Stewart, SMRP Vice Chair, Best Practices
changes we need to overcome the inertia hump. Machine operators are playing an increasingly and equipment for predicting and preventing Committee, Alcoa
GP Allied has assembled a simple set of tools to active reliability role in efforts to improve maintenance related failures than ever before. Thursday, October 21 • 8:00 am – 5:00 pm
overcome those issues. In this inspiring workshop, machine mechanical integrity and reducing or Today, managers are feeling the pressure to
eliminating unplanned failures. To accomplish respond to these changes and a continuously The SMRP Best Practice Metrics workshop will
we will create a prioritization, measuring and
this, the operators’ classic process duties are increasing pressure to achieve higher plant provide training and practice in the calculation
tracking system using index cards that you can
being expanded to include more responsibility for availability and lower costs. and understanding of the indicators for
take back and implement at your workplace. If
maintenance and broadening knowledge regarding measuring maintenance, reliability and availability
you have a powerful suite of software tools and a However, reliability typically refers to the
how machinery fails, and spotting symptoms performance. The indicators are the same metrics
CMMS available to you, this workshop will help you maintenance function, not just the maintenance
related to these failures. Since up to 80% of failures developed by the SMRP Best Practices Committee.
pinpoint the missing capabilities that ensure Lean department. The maintenance function is a
Sigma success. If not, you can scale the lessons can be random in nature, machine operators are The objectives for the workshop are:
best positioned to identify impending problems due responsibility shared with every department in the
you learn to your appropriate level of automation. plant. In this day and age, production/operations „„ To increase the understanding of benchmarking
During the workshop, you will develop your own to their regular proximity to production machinery. and harmonized maintenance indicators
must be more involved in the whole asset care
system, guided by our examples which, in turn, are Operator Driven Reliability (ODR) programs train (maintenance) function. They must work with the „„ To disseminate knowledge and share best
based on the latest thinking in Appreciative Inquiry operators in the fundamentals of preventive and reliability/maintenance department as “partners,” practices
for prioritization and in the application of simple predictive maintenance tasks and their contribution forgoing the old “customer/supplier” relationship. The benefits for the participants are:
checklists for tracking and reinforcing. The index to avoiding production stops. Operators can then
perform basic maintenance activities, including Before any effort to improve asset reliability has „„ To obtain a better understanding of the
card model will also be extended into Microsoft terminology and definitions in maintenance
making minor machine adjustments, checking any chance of success, all departments and all
Outlook so that you can see how it can work in a
oil levels and topping off oil when necessary. personnel — managers and workers alike — must „„ To understand the indicators and how to
simple computer environment.
The program also educates operators in other have a complete understanding of the process improve the performance measured by the
After attending this workshop, you will have a and a firm commitment to support organization indicators/metrics
much clearer idea of how you can play a stronger maintenance related activities like planning and
scheduling and root cause failure analysis. asset care. „„ To compare their current maintenance
personal role in a Lean Sigma implementation in performance with that of others
Many production facilities have introduced operator In this workshop, we will explore three main
Maintenance, or how you can even lead a change „„ To communicate maintenance performance
driven reliability programs to fully utilize the ways to accomplish this objective:
initiative yourself. improvement to management and
experience of machine operators. These initiatives 1. The principle of the Production/Operations
Maintenance Coordinator maintenance staff
Workshop 4: Improving Production foster communications and cross functional
2. The basics of Operator Basic Care (OBC) „„ To support business strategies with pre-
Reliability teamwork among operations, maintenance and
3. Production/Operations use of EAM defined goals
reliability professionals.
Herb Lichtenberg, SAMI „„ To highlight areas of best performance
Monday, October 18 • 1:00 pm – 5:00 pm This workshop will focus on helping companies „„ To share experience in KPI tracking and to
understand ODR and its potential reliability results Workshop 7: Planning and (Re)
network with others
The Improving Production Reliability Workshop and return on investment. It will define practical Implementing an EAM System
„„ Each participant will receive a workbook,
will review the application of the Production expectation from ODR based on company culture Tim White, Management Resources Group, Inc. answer sheet and metrics booklet
Improvement Cycle and associated production and its ability to manage change. Based on these Thursday, October 21 • 8:00 am – 5:00 pm
improvement methodologies as well as practical expectations, it helps customers consider At the workshop, participants will have the
tools for enhanced plant performance with implementation strategies and tactics to achieve Enterprise Asset Management (EAM) opportunity to calculate a number of key
regard to throughput, operating expense and desired results. Finally, the workshop will introduce implementation is the holistic approach to performance indicators (KPIs), and more
customer service. users to an assessment process which can be managing the value of your assets through their importantly, will discuss their use. Participants will
customized to perform self assessments to better lifecycle. Companies all over the world are realizing be divided into teams of three to six individuals
The workshop will provide instruction and and perform calculations on a case-study company.
understand where improvement efforts need to that EAM Systems offer the most effective way
practical exercises for participants covering: The results will be presented by each team and
be focused, and establish a process to monitor to optimize equipment reliability, maximize profit
„„ Identifying, classifying and quantifying and sharpen efficiency. This workshop will teach discussed as a group.
production losses and waste implementation progress and results of their
ODR program. an approach that manages all components
„„ Identifying projects/actions, including (financial, operational, maintenance) that impact
a standard process, metrics and review the lifecycle value of an asset and creates an
procedures to reduce or eliminate losses effective standardized environment with far-
and waste reaching benefits.

14 SMRP 18th Annual Conference • October 18–21, 2010 15

Workshops Get on the Fast Track to Success

Workshop 9: Planning and Scheduling for regardless of how transformational the change Not to worry; Maintenance Management 101 will Other topics to be addressed include:
may be. Like a project, there are steps or stages to explore 10 of the most important lessons that a „„ Where to find value, how to measure value and
Zone Maintenance change and it is critical to know how to measure the maintenance and reliability leader must learn to the magnitude of the potential value
Dave Army, CMRP, SAMI successful completion of one stage before moving create the foundation for a proactive culture „„ Basic theory and fundamentals of Six Sigma
Thursday, October 21 • 8:00 am – 5:00 pm to the next. The major difference between a project Building on Maintenance Management 101, and Lean
The Maintenance Planning and Scheduling and a change is that project progress can be Maintenance Management 201 will expand those „„ How these tools can be applied to maintenance
Workshop will cover all aspects of measured in visible accomplishments (milestones, points by discussing 10 additional concepts that and reliability to create and capture value
the maintenance work management activities, etc.) whereas change must be measured both reinforce those foundational elements and „„ Proven approaches and techniques to properly
process, including: in the way people think, feel and behave. Change is provide guidance for ingraining them into your apply both Six Sigma and Lean to M&R
much less visible and more challenging to measure. organization. Many of these concepts address
„„ Clarifying the roles and responsibilities related
to Maintenance Planning & Scheduling This workshop is designed for reliability managerial tips and techniques that are not always Workshop 13: Working Together to
„„ Overcoming challenges and barriers to success professionals who are interested in learning addressed in company-sponsored management Eliminate Defects — The Zachry
„„ Using communication skills for effective the stages of change, how to prepare for them training programs, but are essential for building Maintenance Operations Reliability Exercise
maintenance planning and scheduling and how to measure when a stage is complete. an organization that contains the requisite
Basic theory will be combined with practical level of discipline for creating a world-class Don Shoemaker, Kevin Bordelon, Joe Rendon,
„„ Benefiting from operating in a planned vs. fire Lamar Salinas and Tom Ewing, Zachry Industrial,
fighting environment tools and methodologies to lead and manage reliability program.
transformational culture change. Inc.
„„ Using planning as a strategic tool for moving Thursday, October 21 • 8:00 am – 5:00 pm
from a reactive to a proactive environment At the conclusion of the workshop, the Workshop 12: Value Creation, Six Sigma
„„ Using the Zone Maintenance work participant will be able to: and Lean Applied to Maintenance and Most training courses feature endless
management process „„ Quantify the type of change — either a technical Reliability presentations supported with enough flip chart
„„ Assessing work prioritization change or a transformational change Paul R. Casto, Meridium, Inc.; Todd Overbeek, pages and PowerPoint slides to make your eyes
„„ Planning work orders „„ Measure the organizational resistance Eastman Chemical glaze over -— with the best of intentions, of course.
to change Thursday, October 21 • 8:00 am – 5:00 pm Whoever suggested higher education could be
„„ Aggressive identification of defects to
„„ Understand the five stages to successful fun, anyway?
improve reliability
transformational change Six Sigma, Lean and Theory of Constraints (TOC) Well, any of the 500 or so people who’ve attended a
„„ Managing backlog are understood by company management and
„„ Supporting the scheduling process „„ Apply practical tools to measure the level of Zachry Maintenance Operations Reliability Exercise
success at each level as well as the readiness accepted methods for improvement throughout (ZMORE) might have something to say about that.
This workshop will provide participants with to move forward manufacturing. These tools are traditionally used ZMORE is like training on steroids.
a clear understanding of the strategic role to improve the manufacturing process but should
„„ Develop a basic change management strategy During four pressure-packed rounds, ZMORE
that planning and scheduling plays in today’s and plan for transformational change also be applied to Maintenance and Reliability
industrial organizations. (M&R). These tools are imperative for solving attendees will be organized in teams to tackle a
difficult problems that, thus far, might have been fictitious plant scenario involving manufacturing
Workshop participants will learn: Workshop 11: Maintenance Management products for sale, generating revenues and then
„„ To develop an integrated schedule instead of a unsolvable in maintenance, as they are in the
101/201 continuing drive to improve performance, reduce making decisions about whether to improve the
simple work plan Bruce Hawkins, Management Resources Group, Inc. process or stand pat.
cost, eliminate defects and delight customers.
„„ To use CMMS as an effective planning and
Thursday, October 21 • 8:00 am – 5:00 pm Integrating these tools into the M&R process will The scenario will be loaded with manufacturing
scheduling tool problems and obstacles.
link company management to M&R, as well as
„„ To efficiently utilize maintenance resources Much has been written about advanced reliability produce significant bottom-line results. The class will mirror real life — a running plant is
„„ To develop and implement KPIs and benefits strategies and tools such as RCM, TPM, Predictive
tracking tools Technologies, EAM Systems and the like. Many This workshop will begin with a discussion on simulated inside the class room. There can be three
„„ To effectively implement proactive planning books and articles illustrating their successful value creation through maintenance and reliability to four teams with eight to 10 people on each team.
„„ To increase the planning horizon implementation appear every day. Indeed, they are and how to build the M&R business case. This will At the end of each class, the team that makes
some of the most valuable tools an organization include an introduction to the fundamentals of the most money and scores highest in delivered
„„ To effectively manage the maintenance backlog
can use to advance down the road to a proactive finance and financial reporting and discuss how product quality is declared the winner. That makes
„„ The importance of planning and scheduling in the maintenance and reliability function can create
the PM/PdM strategy reliability culture. ZMORE training not only fun, but rewarding as well.
value that shows up on the balance sheet and
„„ The advantages of an increased For these tools to be of maximum value, the income statement. This use of M&R tools for value
planning horizon organization must be ready to use them effectively. creation will be discussed in a case study exercise.
„„ The importance of aggressive work identification The organization must be armed with some
fundamental philosophies and values so these
Workshop 10: Real-World Change advanced concepts can take root. Without these
Management: Putting Theory into Practice fundamentals, an organization has the potential
to invest resources into one or more of these tools
Scott Franklin, Life Cycle Engineering and receive little sustainable benefit.
Thursday, October 21 • 8:00 am – 5:00 pm
These fundamental philosophies can only come
For the reliability professional, creating a culture of from the maintenance and reliability leader. This
reliability and continuous improvement is no longer individual must set the right expectations, and
considered a competitive advantage. It is quickly reinforce these through the correct behaviors, for
becoming the differentiator between companies the organization to develop the necessary discipline
that thrive and those that struggle — or worse — to effectively use the tools.
those that fail. Most effective managers learn these fundamentals
Few things about an organization are harder through a good mentor or through experience. So
to change than its culture. The most important what if you don’t have a mentor and can’t afford to
thing to understand about successful change make the mistakes necessary to gain experience?
management is that the process is structured,

16 SMRP 18th Annual Conference • October 18–21, 2010 17

Membership Meetings

Become a Certified Maintenance Why the CMRP Program Is Distinctive

and Reliability Professional (CMRP) „„ The CMRP exam is accredited by ANSI.
SMRPCO Annual Business Meeting New Member Meeting And join thousands of others who have Other certification programs are not so
Monday, October 18 • 3:00 pm – 4:00 pm Monday, October 18 • 5:00 pm – 6:00 pm added value to their career by adding distinguished.
The Annual Business Meeting will be held to Many people join SMRP just prior to the Annual “CMRP” to their job title.
elect the Society for Maintenance and Reliability Conference. You may have recently learned about Monday, October 18
Professionals Certifying Organization’s (SMRPCO) SMRP through a colleague or when receiving 12:30 pm – 3:00 pm
officers and discuss other society business. The information about the Annual Conference. SMRP „„ This program is not tied to any commercial
officers of SMRPCO — Secretary-Treasurer, Vice offers a variety of programs and opportunities, Wednesday, October 20 ventures — it is unbiased and developed
Chairman, Chairman and Past Chairman —- are and we want to make sure your membership 6:00 pm – 8:30 pm by companies in academics, government,
elected each year at the Annual Conference experience gets off to a great start. If you’re Thursday, October 21 industry and utilities.
following nominations by SMRPCO’s Executive new to SMRP, please attend this information- 8:30 am – 11:00 am „„ The exam’s content is all-inclusive, from
Committee. Officers will serve a period of one oriented meeting. SMRP officers will meet with equipment reliability and technical skills to
year. Officer positions are elected based on you to explain SMRP’s history and mission, how The Certified Maintenance & Reliability asset management and communications.
a simple majority vote of the eligible voting the organization is governed, what’s going on Professional (CMRP) program is the #1
„„ Gain confidence and authority by adding an
members present at SMRPCO’s Annual Business that might benefit you, and what the current credentialing program for certifying the
internationally-recognized certification after
Meeting. All CMRPs in good standing are eligible and future plans are for SMRP. This meeting knowledge, skills and experience of M&R
your name.
to vote. The meeting will also include information will provide an excellent overview of SMRP and professionals. It’s more than just committing
textbooks to memory, it’s a thorough „„ Further your career, and put yourself on a
on SMRPCO’s financial status, progress toward its give you an opportunity to find out how you can
examination of individual expertise measured path to promotions, with the best knowledge
goals and discussions about new initiatives. If you get more involved and reap all the benefits of
against a universal standard. base in the industry.
are a CMRP, please make every effort to attend your membership.
this meeting, vote on officers and learn about „„ Successful examinees will receive a certificate
Every facility needs at least one CMRP on its to acknowledge their accomplishment.
SMRPCO’s current progress. team — and most should have more. They
Industry Partner Meeting Certificants will be re-certified every three
Monday, October 18 • 5:00 pm – 6:00 pm have the knowledge and skills to ensure years by SMRPCO by providing a written
SMRP Annual Business Meeting efficiency and productivity on site — from summary of reliability and professional
SMRP knows the value that our Industry Partners
Monday, October 18 • 4:00 pm – 5:00 pm technical skills and streamlined processes to development. The exam is available in English
bring to the Society, and we want to make sure
performance management and managerial and Spanish only.
The Annual Business Meeting will be held that you know the value we bring to you. Come
to elect SMRP’s officers and discuss society to this information and feedback session to hear
Cost to sit for the exam
business. The officers of SMRP — Treasurer, about the new initiatives just for Industry Partner
$300 for SMRP Members
Secretary, Vice Chairman, Chairman and Past members, and to give us your feedback on what
$250 for employees of Sustaining Sponsor
Chairman — are elected each year at the Annual you’d like to see. 
Conference following nominations by SMRP’s
Executive Committee. Officers will serve a period
CMRP Information Session
of one year. Officer positions are elected based
Monday, October 18 • 5:00 pm – 6:00 pm
on a simple majority vote of the eligible voting
members present at SMRP’s Annual Business
Meeting. All individual and executive members
The session will review the history of SMRP and
the CMRP certification. It will cover how the
How Do I Register?
have the right to vote at the annual business exam was developed and how questions are
meeting. Several key SMRP business issues generated today. This session will help attendees
will be addressed at this meeting including to understand what reference materials are
SMRP’s financial status, progress on current used and how your career experience can be You may sign up for the exam by mailing or To obtain an exam application, visit or call
strategic initiatives and new strategic issues. all you need to pass the exam. This is a very faxing the completed application form and
This is an excellent opportunity to meet SMRP’s good session to ask questions and find some examination fee, along with your conference certification_exams.htm
officers and to meet other members. If you have tips on reading materials to help your chances registration and other fees. Fees and forms
questions, please contact SMRP Headquarters at of success. We’ll also provide a sample test and must be received prior to conference
review the questions and answers as a group — a 1-800-950-7354 Fax: 703-610-0249
The winner of our Foundation Theme and great way to test your knowledge before diving in More information regarding the 
to take the exam. Mail: SMRP Candidate Guide for Certification and
Logo contest will be announced and our new
Foundation look debuted! Don’t miss this historic
8400 Westpark Drive Recertification to support candidates
Foundation moment and learn who wins the iPod
McLean, VA  22102 preparing to take the exam, as well as
or Kindle! Attn: Ali Sturman information on becoming a SMRPCO
Sustaining Sponsor, is available by
accessing the SMRP Web site at or by calling SMRP
headquarters at 1-800-950-7354 or

18 SMRP 18th Annual Conference • October 18–21, 2010 19

2010 AnnuAl ConferenCe
registrAtion form

Register quicker online at

SMRP 703-610-0203
Membership dues must be active through October 20, 2010, to at-
8400 Westpark Drive, 2nd Floor Questions? Contact SMRP
tend. Renewing members: why not pay next year’s dues — today?!
McLean, VA 22102 at 703-610-0257
New Memberships Cost Total
October 18–21, 2010 Special Requirements — It is important to us that you enjoy SMRP’s New 1-Year Executive Membership $1,250
Milwaukee, Wisconsin — Voted 2nd Safest 18th Annual Conference. If you have special needs, please notify us no
New 1-Year Individual Membership $125
City in America by Forbes Magazine! later than 45 days prior to the conference and we will do our best to
Conference Location: Frontier Airlines Center accommodate you. New 3-Year Individual Membership $250
(Formerly the Midwest Airlines Center) Substitution Policy — Paid registrants who are unable to attend the Membership Renewals Cost Total
Early Bird Registration Cut-Off: To take advantage of Annual Conference may designate a substitute from the same company to
the $150 discount, register by September 10, 2010 Renew My 1-Year Executive Membership $1,250
take their place. The name of the substitute must be received in writing
Conference Web site: by October 1, 2010, to After October 1, substitutions Renew My 1-Year Individual Membership $125 must be made at the registration desk at the conference, which could
Renew My 3-Year Individual Membership $250
extend the time required for registration.
Cancellation and Other Policies — All cancellations must be sent to SMRP MEMBERSHIP DUES FEE(S) TOTAL
Conference Hotels Headquarters in writing and refunds will be made in the same manner in
SMRP has blocked rooms at both the Hilton Milwaukee City Center and the Doubletree Milwaukee which payment was made. A full refund, less a $100 processing fee, will step 3. ConferenCe fees
City Center at $149/night plus taxes, which includes complimentary Internet in all guest rooms. be made for cancellations postmarked on or before October 1, 2010. No All rates shown are per person.
The Hilton has a skywalk which is connected to the Frontier Airlines Center (formerly The Midwest refunds will be made for cancellations postmarked after October 1.
What Your Registration Fee Includes
Airlines Center) where all of the meetings and exhibits are taking place. The Doubletree is adjacent
Your conference registration fee includes access to all educational
to the convention center. To receive the negotiated conference rate of $149/night plus taxes, please sessions; access to the exhibition; one copy of the electronic
step 1. registrAtion informAtion
identify the SMRP group code specified for each hotel. Online reservations are available; please visit Please submit separate forms for each registrant. conference proceedings on a memory stick; Welcome Reception;
the hotel page of the conference Web site for a direct link. Tuesday Exhibitor Reception; breakfasts, lunches and refreshments
Discounted Rate Cut-off Date: September 10, 2010 on Tuesday and Wednesday. Please note that the off-site Wednesday
Name reception, plant tours, educational workshops and the CMRP exam
require additional fees.
Hilton Milwaukee City Center Hotel
Connected to the convention center, this classic First Name on Badge SMRP Membership Required to Attend
downtown property, recognized as the city’s Only current SMRP members with membership valid through
finest, combines 1920’s grandeur and elegance October 21, 2010, can attend. If you would like to check on the
with today’s modern conveniences. Job Title
status, contact the membership department at 703-610-0220. If your
509 W. Wisconsin Avenue I am a (check one): membership has lapsed and you would like to renew or join SMRP,
Milwaukee, WI 53203 r Practitioner r Industry Partner r Consultant you may include your membership dues on this conference
Rates: $149/night plus taxes r Academic r Student r Government Employee registration form above in Step 2. For more on membership benefits,
Phone Reservations: 414-271-7250 r Military Employee r Other ______________________ visit
Group Code: SMRP
Early Bird Registration Discount
If your registration is postmarked/faxed on or before September 10,
2010, you will receive a $145 early bird discount.
Doubletree Hotel Milwaukee City Center
Adjacent to convention center, in the heart of Registration Types and Costs
downtown Milwaukee. The hotel provides warmly Mailing Address 1
Early After
furnished upscale guest rooms, suites and Registration Type Bird 9/10 Total
executive floor accommodations, as well as a Mailing Address 2
warm chocolate chip cookie at check-in. Individual $850 $995
611 W. Wisconsin Avenue Group* (insert # of attendees on lines below)
City State/Province Zip/Postal Code
Milwaukee, WI 53203
Rates: $149/night plus taxes SMRP Executive/Individual Member _____ _____
Phone Reservations: 414-271-7250 Country Citizenship 10% discount 5–10 attendees @ $765 @ $895
Group Code: SMR (please use this 3-letter code) SMRP Executive/Individual Member _____ _____
Phone Fax 15% discount 11–20 attendees @ $723 @ $846
SMRP Executive/Individual Member _____ _____
E-mail Address 20% discount 20+ attendees @ $680 @ $796
Start the Conversations and connections *A registration must be received for each attendee. The discount is applied
Visit the SMRP Conference blog and start your conference experience now! Dietary Restrictions to the conference registration fees only and not to membership fees, plant
tours, workshops, special events or the certification exam fee. The above list- ed discounts, requirements and exceptions fully apply to any SMRP Affiliated
In Case of Emergency During Conference, Contact Name Chapter registering 5 or more SMRP members to attend the conference.


20 SMRP 18th Annual Conference • October 18–21, 2010 Emergency Daytime Phone Emergency Evening Phone
2010 AnnuAl ConferenCe
registrAtion form
Register quicker online at

your Knowledge.

step 4. plAnt tours AnD worksHops step 7. spouse/guest events
r Check here if your spouse/guest will be coming to Milwaukee and
Plant Tours — Cost includes transportation and meals Cost Total would be interested in receiving information about other off-site events.
PT1: MillerCoors Tour & Reception Spouse/guest e-mail address: __________________________
Wednesday, October 20, 5:30 pm – 8:00 pm
PT2: Harley-Davidson Tour
My Spouse/Guest would like to attend:
Networking Reception at the Harley-Davidson
Cost Qty Total
Your Network.
Thursday, October 21, 8:15 am – 11:15 pm $40
Museum, Tuesday, October 19
PT3: Jones Island Water Reclamation Facility Tour
$85 Keynote Breakfast, Tuesday, October 19 $25
Thursday, October 21, 8:30 am – 1:15 pm
Workshops — Cost includes course materials and meals Cost Total
MONDAY, OCTOBER 18, 8:00 am – 5:00 pm step 8. Cmrp exAminAtion
NOTE: Exam application (available at must
WS1: RMG’s Effective Maintenance Planning Workshop $325 be completed and faxed in to SMRP. „„ Organization and Leadership
WS2: Total Productive Maintenance $325 Type Cost Qty Total SMRP helps you take your career the „„ Work Management
WS3: Simple Lean Sigma Implementation in Maintenance $325 extra mile with a full range of education Associated with each pillar are best practice
SMRP Member $300 opportunities, including an unparalleled metrics to develop KPIs at your facility and
MONDAY, OCTOBER 18, 1:00 pm – 5:00 pm Employee of Sustaining Sponsor Organization $250 Annual Conference, FREE regional see how your performance stacks up against
WS4: Improving Production Reliability $195 workshops, Chapter & Special Interest Group others in the industry. SMRP has even
events, and frequent plant tours. And for established a reference tool that details
WS5: Operator-Driven Reliability — What Results Are Pos-
$195 at-home learning, members have access to the Maintenance and Reliability Body of
sible, Where Are You Now and Where Do You Want to Be? step 9. weArABles
a vast library of past Solutions issues and Knowledge necessary for success in each of
THURSDAY, OCTOBER 21, 8:00 am – 12:00 pm SMRP 2010 Conference Polo Shirt Annual Conference presentations. the five pillars.
WS6: Basics of a Sound Asset Reliability Maintenance Size Cost Qty Total Size Cost Qty Total SMRP Annual Conference SMRP’S BENCHMARKING SURVEY
Management Program...Getting Production and $195
Small $40 X-Large $40 With over 50 educational sessions, keeping See how your facility measures up to others.
Operations More Involved
you current on the M&R profession, this is a This extensive survey will provide you with the
THURSDAY, OCTOBER 21, 8:00 am – 5:00 pm Medium $40 XX-Large $40 must-attend event. information you need to map a course to your
WS7: Planning and (Re) Implementing an EAM System $325 Large $40 XXX-Large $40 Register today for this year’s event: future successes.
WS8: SMRP Best Practice Metrics Workshop — wEARABLES FEE(S) TOTAL October 18–21, 2010 Local Chapters & Special
$325 Milwaukee, Wisconsin
Measuring Asset Reliability Interest Groups
step 10. pAyment informAtion
WS9: Planning and Scheduling for Zone Maintenance $325 Save the date for next year: Education and networking within your region
Membership Dues Fee(s) Total October 17–20, 2011 or industry. SMRP Components give you even
WS10: Real-World Change Management: Putting Theory Greensboro, North Carolina more opportunities to connect with like-
into Practice Conference Registration Fee(s) Total minded professionals and pool your shared
WS11: Maintenance Management 101/201 $325 Plant Tours and Workshops Fee(s) Total SMRP’S FIVE PILLARS OF M&R knowledge.
WS12: Value Creation, Six Sigma and Lean Applied to
Golf Fee(s) Total Complete with a “how to” component for Employment Opportunities
Maintenance and Reliability Special Event Fee(s) Total each major element of its framework, this Our online Job Board is where applicants
WS13: Working Together to Eliminate Defects — collection of knowledge is based not only on find the right jobs and companies find the
$325 Spouse/Guest Events Fee(s) Total
The Zachry Maintenance Operations Reliability Exercise research, but also on experience in the field. right people. Now you can also participate in
CMRP Examination Fee(s) Total The Body of Knowledge is categorized into SMRP’s 2nd Annual Job Fair held on October
Wearables Fee(s) Total five pillars:
step 5. golf tournAment
GRAND TOTAL OF ALL FEES „„ Business and Management Solutions Magazine
„„ Manufacturing Process Reliability Read about the latest industry news, trends,
Cost Total
„„ Equipment Reliability and M&R case studies in your members-only,
r I want to sign up to play individually $100 ENTER CODE wHEN REGISTERING ONLINE: MEM0111
award-winning magazine.
r I want to sign up a foursome. Players’ names are: METHOD OF PAYMENT* (check one):
1. _________________________________ *Purchase orders NOT permitted
r Check/Money Order/Cashier’s Check
2. _________________________________
3. _________________________________
(drawn on a U.S. bank in U.S. dollars and made payable to SMRP) SMRP Benefits Give You An Advantage.
r Credit Card: “SMRP allows our maintenance practitioners to learn from their peers. Seeing the tools and
4. _________________________________
r AmEx r Discover r MasterCard r Visa r Diners Card information in action works much better and is faster than ‘telling’ people or presenting
GOLF FEE(S) TOTAL information internally. As people see others who are facing the same day-to-day challenges achieve
Name on Card: ________________________________ success, they are inspired to create their own plans and make progress in their own organizations.”
step 6. speCiAl event
Card #: _____________________________________ — Samuel Bethea, Director, North America Reliability & Maintenance
Cost Qty Total Campbell Soup Co.
Exp. Date: ______________
Networking Reception at the Harley-Davidson Museum
$40 Authorization Signature: ___________________________
Tuesday, October 19 23
SPECIAL EVENT FEE(S) TOTAL r I authorize SMRP to charge my card as indicated.
by Performance Society for Maintenance & Reliability
8400 Westpark Drive, 2nd Floor
McLean, VA 22102
by Professionals
The SMRP ANNUAL CONFERENCE is one of the This is a must-attend event if you are a:
largest pure maintenance & reliability „„Corporate Reliability Professor
conferences in North America. „„Engineering Student
„„ Quickly source next-generation equipment and „„Executive Manager
trends to stay competitive, lower costs and „„Planner
improve safety „„Plant Manager
„„ Learn from keynote speaker Clyde Fessler, retired „„Operator
VP of Business Development for Harley-Davidson „„Maintenance & Reliability Consultant
Motor Company, how designing reliability into its „„Mechanic
products and manufacturing has become a critical „„Reliability Engineer
aspect of this success story „„Technician
„„ Target your professional development experience
with over 50 conference sessions covering the five
pillars of the SMRP Body of Knowledge
„„ Renew and develop business contacts and establish
powerful relationships with industry experts

Register Early!
Save $150 when you register by September 10, 2010