GE Appliances

Service Bulletin REF05-15

June 2015 Bottom Freezer Refrigerators
Supersedes REF02-15
Fresh Food Evaporator Fan Contributing to Warm Temperatures
Possible Symptoms:
• Fresh food temperatures warm overall
• Fresh food temperatures warm in the top of the compartment and freezing at the bottom
• Fresh food temperature intermittently warm, then cools normally
• Excessive fresh food fan sounds from the fan surging while attempting to reach normal operating speed
• No display on the UI (User Interface)
• Interior LED lighting inoperative
• Compressor not running
• Complete shutdown of refrigerator
• Possible 106, 107 or 108 error code displayed in Service Diagnostics (see Page 2)

Models:
CFE28TSHBSS DFE29JGDGWW GFE26GSHDSS GFE29HMEHES GNE29GMHCES PWE23KGDDWW
CFE28TSHCSS DFE29JGDHBB GFE27GGDEBB GFE29HMEIES GNE29GSHBSS PWE23KGDEBB
CFE28TSHDSS DFE29JGDHWW GFE27GGDEWW GFE29HMEJES GNE29GSHCSS PWE23KGDEWW
CFE29TSDESS DFE29JGDIBB GFE27GMDFES GFE29HSDGSS GYE22KMHBES PWE23KMDCES
CFE29TSDFSS DFE29JGDIWW GFE27GSDESS GFE29HSDHSS GYE22KMHCES PWE23KMDDES
CWE23SSHBSS DFE29JMDHES GFE28HGHBBB GFE29HSDISS GYE22KMHDES PWE23KMDEES
CWE23SSHCSS DFE29JMDIES GFE28HGHBWW GNE26GGDEBB GYE22KSHBSS PWE23KSDCSS
CYE22TSHBSS DFE29JMDJES GFE28HGHCBB GNE26GGDEWW GYE22KSHCSS PWE23KSDDSS
CYE22TSHCSS DFE29JSDGSS GFE28HMHBES GNE26GGDFBB GYE22KSHDSS PWE23KSDESS
CYE22TSHDSS DFE29JSDHSS GFE28HMHCES GNE26GGDFWW PFE27KSDESS PYE22PSHBSS
CYE23TSDESS DFE29JSDISS GFE28HMHDES GNE26GMDFES PFE28RSHBSS PYE22PSHCSS
CYE23TSDFSS GFE26GGHCBB GFE28HSHBSS GNE26GMDGES PFE28RSHCSS PYE22PSHDSS
DFE28JGHBBB GFE26GGHCWW GFE28HSHCSS GNE26GSDFSS PFE28RSHDSS PYE22PSHFSS
DFE28JGHBWW GFE26GGHDBB GFE28HSHDSS GNE26GSDGSS PFE28RSHESS PYE23KSDESS
DFE28JGHCBB GFE26GGHDWW GFE29HGDGBB GNE29GGHBBB PFE29PSDESS PYE23PSDESS
DFE28JMHBES GFE26GMHBES GFE29HGDGWW GNE29GGHBWW PFE29PSDFSS ZWE23ESHBSS
DFE28JMHCES GFE26GMHCES GFE29HGDHBB GNE29GGHCBB PWE23KGDCBB ZWE23ESHCSS
DFE28JSHBSS GFE26GMHDES GFE29HGDHWW GNE29GGHCWW PWE23KGDCWW ZWE23PSHBSS
DFE28JSHCSS GFE26GSHBSS GFE29HGDIBB GNE29GMHBES PWE23KGDDBB ZWE23PSHCSS
DFE29JGDGBB GFE26GSHCSS GFE29HGDIWW

Serial Range: HD – FF (May 2014 – Mar 2015)

Action:
To improve performance, install fresh food evaporator fan kit WR49X25197 and use the included
SUM to update the main board software. Follow all instructions included with the fan kit.
****DO NOT REPLACE THE MAIN BOARD****
Continue to page 2
GE Appliances
Louisville, KY 40225 REF05-15CC
GEAppliances.com
Service Diagnostics
• Enter Service Diagnostic by holding Water, Crushed and Cubed keys together for 5 seconds.
• 00 00 will be displayed.
• To read error codes press GO on touch screen models or Light button on other models.

• The error code(s) will be displayed followed by the number of occurrences of the error then by the
number of days since the last time the error code was generated.
• After viewing and recording the error codes return to the Service Diagnostics menu screen by pressing
Back on touch screen modes or Light button on other models.
• To clear the error codes press the right up pad or Fridge pad once to display 00 01 then press GO on
touch screen models or Light button on other models.
• Exit Service diagnostics by initiating test 00 16 or disconnect and reapply power with the power cord.

NOTE: A complete list of tests and error codes can be found on Technical Data sheet of the Mini-manual
located under the hinge cover of the refrigerator.

Non-dispenser and internal dispenser models can not display fault codes because the display has only 2
digits.