IT Initiatives – An

Enabler for
Improvement of
System Performance

Er Anil Kumar Sharma

Superintending Engineer
DHBVN Hisar
Email: anilsharmadhbvn@gmail.com
M: +91-8059084445/9958388599
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Contents
 Indian Energy Sector at a glance, its Emerging need & AIM
R-APDRP IT Scheme
 Building Blocks of IT Scheme

 Overview of the IT Solution Architecture

 Topology for System generated AT&C Loss reports

 Data Analysis – A Key for the improvement of system

generated AT&C loss reports
 Identification of the activity
 Mapping of associated issues
 Steps to improve the deficiencies

 Use Case Demonstration – Impact Study on Data Analysis

 Other initiatives for improving customer services

Indian Energy Sector at a 3

glance & its Emerging needs

National Priorities Current Situation Emerging Needs

• Augmentation of
generation capacity;
• Rapid demand growth
Power For All efficiency improvement
• Inadequate energy access
• Power evacuation and
grid access
• Require smarter systems
Clean Energy • RE capacity increasing ~ 3000+ for power balancing to
Deployment MW added each year deal with variability &
unpredictability
• Poor operational efficiency
Operational • High system losses • Need for ability to control
Efficiency • R-APDRP/IPDS/DDUGJY/UDAY and monitor power flow till
Improvement have provided much needed customer level
support
• Real time system to
Enhancing • Poor system visibility enable better system
Consumer Service
• Lack of reliability visibility and consumer
Standards
participation
AIM of IT Scheme 4

To establish base line data for

Technology accurate measurement of
R-APDRP losses at various levels.
Part-A (IT)

To Improve customer
AIM IT enablement of services with the
distribution & retail supply establishment of IT
business activities in Infrastructure & deployment
electricity distribution of S/W applications modules
system for distribution & retails
supply business activities.
 5

Building Blocks of IT Scheme

Overview of the IT Solution Architecture
6

Data
Sub
Station Internal Report Generation and Center
Analysis of AT & C Losses
Utility Head
Office E A& Network
Analysis Tools

Distribution
Transformer MDAS

Spot
Billing Web
Portal GIS

Website

HT
Local
Office –
Pay
SDO/XEN
Bill
/SE/Other CC & B
Online
offices

Complaints, New Customer

Connection / Care DRC
Disconnection
Topology for System generated 7

AT&C Loss reports

Energy Involvement of
AT&C
Measurement Functional areas &
Measurement
Interfaces system processes
Primary Interface
(A)
Primary &
Feeder AMR NW T & D Losses = (A-B)
Secondary
Distribution N/W
Secondary
Interface (B)
Commercial Losses = (B-C)
DTF AMR MRBD Metering & Billing inefficiency

Energy Billed (C)

Revenue Commercial Losses = (C-D)

AMR/SBM/Manual
Realization Collection inefficiency
Energy Realised
(D) Progressive Method of Accounting for
AT&C Loss report generation
Data Analysis – A Key for the improvement of 8

system generated AT&C loss reports

Analysis of MDAS-EA Data
Key Activities Issues identified Steps taken Impact
 Mismatch of Input
Energy  Input Energy Top up Reflection of
 Wrong Mapping of MF  MF Updation in more realistic
Reconciliation of  Non availability of AMR MDAS Billing Efficiency
Feeder Input data due to wrong Meter  Meter Make & Sr No in the system
Energy Make & Sr No updation in MDAS generated
 AMR Communication  integration of CMRI reports
issues files

 Resolution of the
Verification & issues related to the
validation of the  Neither the Fdr Input change Improvement of
system Energy, nor the B&P configuration dates the transactional
capabilities to data commensurate with w.r.t N/W and Large data
handle N/W the period of report supply connections
change on AMR
configuration
Data Analysis – A Key for the improvement of 9

system generated AT&C loss reports

Analysis of MDAS-EA Data
Key Activities Issues identified Steps taken Impact
Reconciliation of  Availability of  Removal of Increased
Master Data for GIS- junk data undesirable data participation of
MDAS-EA  Latency in the values. the active
GIS-MDAS-EA  Establishment of a consumers in
master data due script for regular data system
to non availability syncing between GIS- generated AT&C
of any definite MDAS-EA and visa- loss reports
data syncing versa & bridging the thereby showing
process. gaps thereof. improvement.
Verification &  Non existence of  Creation P2C relations Participation of
Validation of System the system for the accounting of the category of
Capability to handle capabilities to Multiple Sources consumers in
the following:- handle such against a single system
1. Multiple Source situations account. generated AT&C
against a single  Well defined logics for loss reports
account the accounting of thereby showing
2. Solar Net Solar Net Metering & improvement.
Metering OA consumers
3. Open Access
Data Analysis – A Key for the improvement of 10

system generated AT&C loss reports

Analysis of B & P Data From CC&B and it’s comparison with MDAS-EA Staging Data
Key Activities Issues identified Steps taken Impact
 Cases of inflated billing & wrong
 Introduction of the
BR’s
concept of Pre-Audit
 Mismatch of Billed Energy
& Post Audit with
 Wrong participation of Kvah
Analysis of billed VEE rules. More realistic AT&C
units
units, assessment &  Generation of the losses being reflected
 Non availability of billing data
realization w.r.t its report for the in the system
 Participation of Cancelled
participation in EA success & failure of generated reports
Payments
reports the transactional
 Latency in pushing of cancelled
data
bills as well as actual bills
 Implementation of
 Billing data pushed with wrong
Binder Mgmt concept
billing month and year
Mode of participation
Logics were got defined
of Solar Net Solar Net Metering & OA Improvement in
for the proper accounting
Metering & OA consumers are not duly accounted System generated
of Solar Net Metering &
consumers in EA for in EA AT&C loss reports
OA consumers in EA
reports
Establishment of a script Increased participation
Latency in the GIS-MDAS-EA for regular data syncing of the active
Reconciliation of
master data due to non availability between GIS-MDAS-EA consumers in system
CCB-GIS-MDAS-EA
of any definite data syncing and visa-versa & generated AT&C loss
master data
process. bridging the gaps reports thereby
thereof. showing improvement
 Data Analysis – A Key for the improvement of 11

system generated AT&C loss reports

Analysis of GIS Data
Key Activities Issues identified Steps taken Impact
Special drive to amalgamate all such missing asset & Tangible impact on the
Reconciliation of Gap of asset and
consumer. With this all ostracized assets have been system generated AT&C
Asset mapping and consumer available in the
mapped and the gap of 1.38 lakh consumers have loss reports with more
Consumer field and available in the
been reduced to 27k(Including new delta) participation of active
indexing database
consumers.
Regular updation of the GIS delta changes through
Latency in the updation of
Delta Updation for mobilization of the field resources and engagement Normalization of the
delta showing
Asset & of an agency. system generated AT&C
inconsistency in the GIS
Consumers All general connection, released through system on losses.
data.
existing assets, being tagged directly in GIS.

Latency in the GIS-

Reconciliation of MDAS-EA master data Establishment of a script for regular data syncing
CCB-GIS-MDAS- due to non availability of between GIS-MDAS-EA and visa-versa & bridging Increased participation of
EA master data the active consumers in
any definite data syncing the gaps thereof.
system generated AT&C
process.
loss reports thereby
showing improvement

R-APDRP team use to amend the Feeder Master

As of now, the total feeder
There was a gap of and Manager quarterly to incorporate any changes in
Quarterly updation strength is standing at 1286
feeders available in existing feeder and its manager as well as new
of Feeder master with 1268 available in GIS
Master and existing in feeder commenced in the field and directs its delta
and manager db from 1244 with their
field. agency to survey and make the necessary changes
manger details on NPP.
in GIS DB.
 Use Case Demonstration – 12

Impact Study on Data Analysis

Town Level AT&C Losses
Input energy : Oct'17 to Sep'18
70.00 67.31

60.00 56.60

51.91
50.68 50.06
50.00

39.72 39.95 39.95

Percentage (%)

38.68
40.00 36.98 37.17 36.48
35.53 35.10
32.70
31.08 30.85
29.19
30.00 27.98

23.68
21.58 22.55
20.18
18.34 19.19
20.00 17.22 17.94
16.15 15.54
14.39 14.73 14.10

10.15 10.56
9.17
10.00 6.77

0.00
Narwa Jind Barwa Bhiwa Chark Dabw Ellena Farida Fateh Gurga Hansi Hisar Hodal Narna Palwal Rewar Sirsa Tohan
na la ni hiDad ali bad bad abad on ul i a
ri
Baseline Loss (%)‎ 67.31 51.91 35.53 39.72 50.68 29.19 23.68 16.15 31.08 6.77 30.85 20.18 50.06 39.95 39.95 27.98 15.54 56.60
AT&C Loss(%) 32.70 10.15 14.39 14.73 38.68 17.22 36.98 18.34 17.94 14.10 19.19 35.10 37.17 21.58 22.55 9.17 10.56 36.48
 Use Case Demonstration – 13

Impact Study on Data Analysis

Feeder wise losses
800 754
767
735 744 744
709
700 672

625 616

600

500
Count

400

300
216 212 215 212 223
202 198 204 200
181
200 159149
140 131
115 122 111118 113 117116
109107 110 99 108102
100

0
Feb-17 to Mar-17 to Apr-17 to May-17 to Jun-17 to Jul-17 to Jun- Aug-17 to Jul- Sep-17 to Oct-17 to
Jan-18 Feb-18 Mar-18 Apr-18 May-18 18 18 Aug-18 Sep-18
Loss<15 625 616 709 672 735 744 754 744 767
15<Loss<30 159 181 115 109 110 111 113 117 108
30<Loss<50 149 140 131 107 122 118 99 116 102
Loss>50 216 212 202 198 204 200 215 212 223
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Use Case Demonstration –
Impact Study on Data Analysis
Status of CCB-GIS-MDAS-EA Master Data
Consumer
CCB MATCH CCB-GIS
TOWN CCB CONSUMERS GIS_TOTAL available in EA NO. Of DTR NO. Of Pole
WITH GIS GAP
report

Barwala 12809 12775 13001 350 2801 12773 34

Bhiwani 59732 59249 59207 1281 14632 59248 483
Charki Dadri 17576 17459 17864 697 4481 17452 117
Dabwali 14476 14359 14688 235 2654 14359 117
Ellenabad 11256 10769 10702 270 3897 10769 487
Faridabad 440743 421767 423197 11792 93852 421746 18976
Gurugram 275713 271889 275234 11131 85880 271883 3824
Fatehabad 20650 20582 20765 686 5513 20582 68
Hansi 25224 25207 25567 518 5117 25207 17
Hisar 106538 105906 107123 2327 31175 105902 632
Hodal 12497 11619 11534 255 2523 11619 878
Narnaul 23904 23683 24387 488 5697 23683 221
Palwal 37012 36134 33266 530 7270 35652 878
Rewari 51505 51077 50712 1020 11833 51077 428
Sirsa 58725 58620 59106 1177 13678 58618 105
Tohana 16222 16079 16850 380 4123 16079 143
Jind 49623 49469 48812 633 9542 49469 154
Narwana 17795 17780 17948 289 4032 17760 15
TOTAL 1252000 1224423 1229963 34059 308700 1223878 27577
Use Case Demonstration –
15

Impact Study on Data Analysis

Feeder AMR Readability Status & Trend
 Use Case Demonstration – 16

Impact Study on Data Analysis

Status of High Billed cases trapped at Pre-Audit Stage

7592
8000

TOTAL HIGH
7000 CONSUMPTION CASES

6255
TRAPPED IN PRE
AUDIT IN OCT'18"
6000

5000
TOTAL HIGH
CONSUMPTION CASES
TRAPPED IN PRE
3490

4000
AUDIT IN NOV'18"
2880

3000
2384

2008
TOTAL HIGH
2000 CONSUMPTION CASES

1357
1330

TRAPPED IN PRE
1058

AUDIT IN DEC'18"
961

897

877

868
877
787

1000
535
472

434

416

424
377

363

328

259

271
262
216

197
196

188
156

137
144
124

123
135
122

104
91

71

67
45
26
22
17

7
2

0
0

0 0
Commercial Back Office(CBO) 17

Centralized Back office aims at disintegrating revenue realization &

revenue generation process to felicitate field offices to reduce unduly
burden of billing and its rectification process resulting less effort being
exerted in improving the revenue realization.

Activities undertaken

Commercial
Back Office
team

Billing Bill Revision MCO PDCO

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OVERVIEW OF CUSTOMER CARE
& BILLING SYSTEM
MAN/DOWNLOAD
DS/NDS
CMRI/MAN LT
R-APDRP SYSTEM
AMR/CMRI/MAN HT

AMR/CMRI/MAN NDS > 50 KW

METER READING CUSTOMER

CLOSING OF
EXCEPTION
HELP DESK FIELD TEAM

BINDER INITIATION

 Vision of Back Office Operation METER READING Exception

 Time bound resolution of user complaint rectification
 Time bound resolution of MCO /PDCO etc PRE-AUDIT
 Structured & close monitoring of billing & CC activities
 Specialized team for billing & customer care activities BILL PRINTING & DIST

 Customers will have no access to billing executives

 There will be concurrent auditing for sundry activities
 Close monitoring and follow up of all activities
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REVISED NEW CONNECTION
PROCESS UNDER EODB
Consumer applies
for New connection
on DHBVN portal Field offices validates all
necessary documents and
eliminates exceptions ,if any.

Connection released
(SMS sent to
consumer) S/D updates
billing and asset
details

Billing commences
 Previous Process 20

• STEP 1: NEW CONNECTION CASE REGISTRATION

(CC)
Revamped Process
• STEP 2: ENTER BILLING ATTRIBUTE (APPROX 20-
22 FIELD) (CC)
• STEP 3: ACD & PROCESSING FEE GENERATION AFTER SCO GENERATION FROM ONLINE
(CC) PORTAL, CC&B WILL GENERATE ACCOUNT
• STEP 4: PAYMENT OF ACD AND PROCESSING FEE NO. AGAINST THE APPLICATION NO. ON NEXT
(HEAD CASHIER) DAY UNDER LINK “ONLINE NEW CONNECTION
APPLICATION”.
• STEP 4: INVOKE GIS AND TECHNICAL FIELD
REVIEW (JE) FOLLOWING STEPS ARE REQUIRED TO BE
DONE BY CC IN CC&B FOR INITIATING
• STEP 5: SELECT BINDER DETAILS AND DUES FOR BILLING OF THE RELEASED CONNECTION.
NON-AUGMENTATION (JE)
• STEP 6: DUES NOT FOUND OR DUE FOUND (CA)
ALL INFORMATION TO BE FILLED BY CC.
• STEP 7: LOAD CHECK FOR NON-AUGMENTATION
(JE)
• STEP 1: SELECT BINDER ID
• STEP 8: LOAD APPROVAL (SDO)
• STEP 9: DEMAND NOTE GENERATION AND OFF-
• STEP 2: ENTER USAGE TYPE/ JE CODE
CYCLE BILL GENERATION (CC)
• STEP 10: NON-ENERGY PAYMENT (HEAD CASHIER)
• STEP 3: ENTER METER DETAILS
• STEP11: ISSUE SCO
• STEP 12: METER INSTALLATION (JE)
• STEP 4: GIS TAGGING
• STEP 13: UPDATE METER INSTALLATION TO GIS
(JE)
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