Beruflich Dokumente
Kultur Dokumente
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
What is “Preferred
Architecture”?
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
Collaboration Preferred Architecture (CPA)
What products to use to enable users for Unified
Communications for simple deployments.
• Preferred Architecture provides prescriptive design guidance that simplifies and drives design
consistency for Cisco Collaboration deployments
• Preferred Architecture can be used as a design base for any customer using modular and
scalable approach
• Preferred Architecture team provides feedback on solution level gaps to product teams
• Preferred Architecture will help you scale!
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
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Preferred Architecture Strategy
• Collaboration Preferred Architecture is broken into five sub-systems which
• Makes the overall architecture easier to understand
• Allows products to be categorized based on function
• Within each sub-system create prescriptive architecture of recommended products and design
best practices
Sub-Systems:
Call Control
Network Conferencing Edge Applications
IM&P
Endpoints
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
Enterprise Document Deliverable
PA Design Overview Cisco Validated Design
PA Leverages CVDs
http://www.cisco.com/c/en/us/solutions/enterprise/design-zone-collaboration/index.html
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
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Mid Market PA/CVD Document Mapping
!
www.cisco.com/go/cvd/collaboration
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
Evolution of Collaboration Landscape
On-premise
UC Services Call
Fixed, hardware endpoints Control
Managed networks
Central
Site Cloud Services
Remote Sites
HW Endpoints
Software
Clients
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
Managed vs. Unmanaged Networks
Where do your media packets go?
Call Control
On-premise
UC Services How do you preserve user
Central
experience when media
Site traverses the Internet?
Cloud Services
B2B
QoS-
capable
B2C
Managed
WAN Internet
MPLS DMVPN
VPN
P1 P3
P2 P4
P5
P1
P2
P5
EF Audio
... ... ...
P4
...
Encoder Decoder
EF Queue
?
AF42
WAN Link
OOS (P4 ) ACK LTRF1
AF42 Video
Encoder Decoder
Queue
AF41
... ... R2
1110010101
1011010010
1010010
R2
2
Summary
• Combine QoS tools, media resilience and dynamic adaptation to build a self-regulating
system that makes optimal use of available network resources
• Leverage rate adaptation and media resilience mechanisms in managed network to deploy
pervasive video. Prioritized video for room system and hard endpoints, opportunistic video for
Jabber endpoints.
• Use CAC when and where needed
• When managing bandwidth with Media Resilience and Rate Adaptation techniques is not an option
(i.e. extreme contention on WAN bandwidth)
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
Call Control
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
Headquarters
Cisco
Applications WebEx
DMZ Internet
Expressway-C
Third-Party Solution
Call Control
TelePresence Server Conductor Integrated
Integrated/Aggregated Services Router
Services Router
MPLS WAN
PSTN /
Endpoints ISDN
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Call Control
Design Objectives
• Call control is centralized at a single location that serves multiple remote sites
• Multiple call control systems as iterations of the centralized call control model
• Single call control and a unified dial plan are provided for voice, video endpoints and Jabber
clients
• Critical business applications are highly available and redundant
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
Cisco Unified Communications Manager with IM & Presence
DB Sync
SIP
Publisher Publisher Subscriber Subscriber
CTI/QBE
Subscribers
SOAP API XML
TFTP
Subscriber Subscriber Subscriber
MoH
Up to 20 nodes total Up to 6 nodes total
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Deployment Considerations: Numeric Dial Plan
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
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Example Dialing Habits/Numbering
Non-DID Addressing Based on Dialing Habits
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SIP Trunking Design
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20
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SIP Trunking Recommendations
• Minimize number of SIP profiles
• Consider default profiles first
• avoid per-trunk SIP profiles
• provision SIP profile per group of equivalent trunks
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
Route Pattern/SIP Route Pattern
Load balancing and alternate path for alias-based routing Personal CMR
User dials a
Cisco Unified CM selects the best
Expressway-C
number or URI
pattern match through all
partitions CUBE
Gateways
(SIP) Route
Pattern
Third-Parties
Device is assigned a
Calling Search Space:
• SJCInternational
Route List
Partitions:
• DN start with the 1st RG an continue to
• PSTNInternational 1 st Choice 2 nd Choice
hunt through the Route List
• onNetRemote
Route Route
Group 1 Group 2
Trunks within the Route Group are
Top down or Top down or selected based on a top down or
circular circular circular rotation
Assigned to Device or
Device Pool Media
Resource
Group List
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
Multi Cluster scenario
Cisco Unified CM Dial Plan
• Intercluster Lookup Service (ILS) was introduced in Cisco Unified Communications Manager
Release 9
• Provides an overlay network between UCM clusters to facilitate information exchange
• SIP URI replication was the first application for ILS
• Addresses issue of same domain multicluster URI routing
• UC Release 10 adds support for exchange of numeric call routing information
• Simplifies configuration in large deployments based on dynamic exchange of numeric call routing
information
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24
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Conferencing
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
Headquarters
Cisco
Applications WebEx
DMZ Internet
Expressway-C
Third-Party Solution
Call Control
PSTN /
Endpoints ISDN
26
Collaboration Meeting Rooms Deployment
Options
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27
Conferencing Architecture
Unified CM
Expressway-C Expressway-E
Internet
TelePresence
Conductor Cisco TMS
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28
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TelePresence Server Platforms
TelePresence Server on TelePresence Server on
VMWare (TRC & Specs Based ) VMWare Appliances Blade
1 to 24 ports at 720p
1 to 48 ports at 720p per cluster
1 to 20 ports at 720p 1 to 54 ports at 720p per blade
1 to 432 ports at 720p per chassis
Note: For simplicity, only capacity for 720p is shown. TS is capable of many other resolutions and frame rates with differing limits on capacity.
All numbers represent remotely managed mode (Conductor required) capability. See release notes for further detail.
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29
Single Screen Experience with
Multistreaming
Internet
B2B, B2C,
Cloud Services
3
• Prefer OpEx over CapEx. Conference
CMR Cloud resource and infrastructure reside in
WebEx Cloud
4
Collaboration Edge
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 35
Headquarters
Cisco
Applications WebEx
DMZ Internet
Expressway-C
Third-Party Solution
Call Control
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Introducing Cisco Collaboration Edge
Architecture
Industry’s Most Comprehensive Any-to-Any Collaboration Solution
Mobile
Teleworkers
All the capabilities of Cisco Any- Workers
TDM or
to-Any collaboration to-date B2B IP PBX
• TDM & analog gateways
• ISDN Video gateways
• Session border control PSTN or
Consumers IP PSTN
• Firewall traversal
• Standards-based & secure
3rd Branch
Parties Office
Cloud Analog
Services Devices
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 37
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Expressway Firewall Traversal Basics
Enterprise Network DMZ Outside Network
Unified Internet
CM
Expressway-C Firewall Expressway-E Firewall
Signaling
Media
1. Expressway-E is the traversal server installed in DMZ. Expressway-C is the traversal client installed inside the
enterprise network.
2. Expressway-C initiates traversal connections outbound through the firewall to specific ports on Expressway-E with
secure login credentials.
3. Once the connection has been established, Expressway-C sends keep-alive packets to Expressway-E to maintain the
connection
4. When Expressway-E receives an incoming call, it issues an incoming call request to Expressway-C.
5. Expressway-C then routes the call to Unified CM to reach the called user or endpoint
6. The call is established and media traverses the firewall securely over an existing traversal
© 2014 Cisco and/orconnection
its affiliates. All rights reserved. Cisco Confidential 38
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B2B Call Flow DNS
Hierarchy
Single Edge
Expressway-C
a.b@companyA.com
x.y@companyB.com
COMPANY A
COMPANY B
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 39
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Expressway & Jabber Service Discovery
DNS SRV lookup _cisco-uds._tcp.example.com
Inside firewall DMZ Outside firewall
(Intranet) (Public Internet)
✗ Not Found
Collaboration
Services
DNS SRV lookup _collab-edge._tls.example.com
Public DNS
Unified
CM Expressway Expressway
C E
✓ expwyNYC.example.com
TLS Handshake, trusted certificate verification
HTTPS:
get_edge_config?service_name=_cisco-
uds&service_name=_cuplogin
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 40
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Split DNS SRV Record Requirements
• _collab-edge record needs to be available in public DNS
• Multiple SRV records (and Expressway-E hosts) should be deployed for HA
• A GEO DNS service can be used to provide unique DNS responses by geographic region
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 41
Protocol Workload Summary
Inside firewall DMZ Outside firewall
(Intranet) (Public Internet) Protocol Security Service
SIP TLS Session Establishment –
Collaboration Internet Register, Invite, etc.
Services
Media SRTP Audio, Video, Content Share
Conferencing Resources
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 42
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Collaboration Edge CUBE
Centralized Distributed
IP PSTN
IP PSTN
Enterprise Enterprise
IP WAN IP WAN
CUBE CUBE
Hybrid
IP PSTN
Enterprise
IP WAN
CUBE CUBE
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 43
Centralized Voice Connection using CUBE and voice gateways
CUBE for centralized IP PSTN
• In-band and out-of-band DTMF support, DTMF conversion, fax passthrough and T.38 fax relay,
volume and gain control
• Call admission control (CAC) based on resource consumption such as CPU, memory, call arrival
spike detection
• RTP to sRTP interworking and security features
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 44
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Core Applications
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 45
Headquarters
Cisco
WebEx
Applications
Unified Expressway-E Mobile/Teleworker
Instant Message Communications
and Presence Manager
DMZ Internet
Expressway-C
Third-Party Solution
Call Control
PSTN /
Endpoints ISDN
46
Core Applications
Key Benefits
» Cisco Unity Connection enables voicemail and unified messaging across a wide-range
of end-user platforms
» Cisco Prime Licensing Manager (PLM) single tool to enable license workflows and
manage licensing for collaboration infrastructure components.
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 47
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Core Applications
Cisco Unity Connection: Architecture
Directory
• Redundant Unity Connection nodes
Voicemail Unity Connection
Publisher Directory Microsoft • SIP Trunk integration to Unified CM
synchronization Active
Unified CM Directory
• Integrations to directory and mail:
» Microsoft Active Directory
Messaging
Subscriber (On-Premise or » Microsoft Exchange
Cloud-Based)
49
Core Applications
Cisco Prime License Manager: Architecture
Unified CM Unity Connection
• Cisco Prime License Manager (PLM) enables license
fulfillment:
» Electronic [requires Internet connectivity]
Publisher
Publisher OR
Cisco.com
Prime License
Manager © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 50
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Core Applications
Additional Applications to Enhance Preferred Architecture* (1 of 2)
Contact Center Express Provides dial-by-name and a subset of Contact Center ideal for
Communicates to Unified CM using JTAPI.
(CCX) small contact centers or internal use.
Provides video, audio, and content recording functionality that can Integrates with Unified CM via SIP trunk and
TelePresence Content
be included in scheduled calls through a check-box in TMS or enables recording for Unified CM-registered
Server (TCS) dialed, allowing any endpoint to easily be a recording station. devices.
TCS automatically uploads content to Show and
Show and Share Provides an internal stored video content portal. Share. No other integration to call control is
required.
Standalone software that communicates through
Prime Collaboration
Provides an administrative portal for "Day 2" operations. SSH and HTTPS interfaces of infrastructure
Provisioning devices and endpoints.
Stand alone software that communicates through
Prime Collaboration Provides quality and fault detection services for collaboration
SSH and HTTPS interfaces of infrastructure
Assurance deployment administrator.
devices
© 2014 anditsendpoints.
Cisco and/or affiliates. All rights reserved. Cisco Confidential 51
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 52
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 53
Traditional Sizing for Cisco Collaboration
Collaboration Sizing Tool (CST)
http://tools.cisco.com/cucst
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
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4
Simplified Sizing for the Preferred
Architecture (PA)
• The Preferred Architecture (PA) offers Simplified
Sizing rules with corresponding assumptions (e.g.
average BHCA per user, number of DN per device,
etc…)
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
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5
PA Simplified Sizing vs. Collaboration Sizing
Tool
Deployment within the
PA Sizing Assumptions?
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
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Sizing Cisco Unified CM
Between 5k and 10k
< 5k devices and users devices and users
Publisher Publisher
TFTP 1 TFTP 2 TFTP 1 TFTP 2
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 57
Sizing IM and Presence
• In the PA, IM & Presence is deployed with 2 servers
• The number of users (full UC) dictate which OVA is used
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 58
Summary
• Overview of Preferred Architecture document
• Preferred Architecture contains all details
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 59
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