CBLM in Participate in Workplace Communi1

COMPETENCY BASED LEARNING
MATERIAL
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Sector: Tourism Sector (Hotel and Restaurant)
Qualification: Cookery NC II
Unit of Competency: Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Asian College of Science and Technology Foundation Inc.

Dr. V. Locsin St. Taclobo, Dumaguete City
Date Developed:
August 2016 Issued by:
COOKERY NC II Date Revised:
PARTICIPATE IN ASIAN COLLEGE
WORKPLACE Page 1 of 61
Developed by:
COMMUNICATION Emmalyn B. Carreon
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HOW TO USE THIS COMPETENCY BASED LEARNING MATERIAL
Welcome to the module in Participating in Workplace Communication.

This module contains training materials and activities for you to complete.
The unit of competency “Participating in Workplace Communication”
contains knowledge, skills and attitudes required for “Receiving and Responding
Workplace Communication”.
You are required to go through a series of learning activities in order to complete
each learning outcome of the module. In each learning outcome there are Information
Sheets, Resource Sheets and Reference Materials for further reading to help you better
understand the required activities. Follow these activities on your own and answer the
self-check at the end of each learning outcome. Get the answer key from your instructor
and check your work honestly.
If you have questions, please don’t hesitate to ask your facilitator for assistance.
Your facilitator will always be a available to assist you during the training.
The goal of this course is the development of practice skills. To gain these skills,
you must learn basic concepts and terminology. For the most part, you’ll get this
information from the Information Sheets and TESDA Website, www.tesda.gov.ph.
This module was prepared to help you achieve the required competency “Receive
and Respond to Workplace Communication”.
This will be the source of information for you to acquire knowledge and skills in
this particular competency independently and at your own pace, with minimum
supervision or help from your instructor.
Remember to:
Work through all the information and complete the activities in each section.
Read information sheets and complete the self-check. Suggested references are
included to supplement the materials provided in this module.
Most probably your trainer will also be your supervisor or manager. He / she is
there to support you and show you the correct way to do things.
You will be given plenty of opportunity to ask questions and practice on the job.
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Make sure you practice your new skills during regular work shifts. This way you will
improve both your speed and memory and also your confidence.
Use the Self-checks, Operation Sheets or Job Sheets at the end of each
section to test your own progress.
When you feel confident that you have had sufficient practice, ask your Trainer to
evaluate you. The results of your assessment will be recorded in your Progress chart and
Accomplishment Chart.
You need to complete this module before you can perform the next module
Provide Room Service.
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SUMMARY OF COMPETENCY-BASED LEARNING MATERIALS
List of Basic Competencies
No. Unit of Competency Module Title Code
Participate in Workplace Participating in 500311105

1. Communication Workplace
Communication
Work in a Team Environment Participate in 500311106
2. Workplace
Communication
Practice Career Practice Career 500311107
3. Professionalism
Professionalism
Practice Occupational Safety Practicing 50311108
4. Procedures Occupational Safety
Procedures
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TABLE OF CONTENTS
How To Use This Competency Based Learning Materials: 2
Summary of Competency Based Learning Materials 4
Unit of Competency 6
1. Learning Outcome 1 7
2. Learning Experiences 8
3. Information Sheet 1: The Foundation of Communication 10
4. Information Sheet 2: The Functions of Communication 15
5. Information Sheet 3: Modes of Communication 21
6. Information Sheet 4: Terms, Memos and Notices 24
8. Information Sheet 1: Philippine English 39
9. Information Sheet 2: Forms of English Expressions 46
11. Information Sheet 1: Business Meetings and Protocols 55
12. Information Sheet 2: Tasks and Responsibilities 59
14. Information Sheet 1: Business Letters 64
15. Information Sheet 2: Technical Writing 72
16.. Information Sheet 3: Forms and Examples 80
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UNIT OF
Participate in Workplace Communications
COMPETENCY
MODULE TITLE Participating in Workplace Communications
INTRODUCTION:
This unit covers with the knowledge, skills and attitudes in participating in
workplace communications.
NOMINAL DURATION: 4 HOURS
LEARNING OUTCOMES:
1. Obtain and convey workplace information.

2. Speak English at a basic operational level.
3. Complete relevant work related documents.
4. Participate in workplace meeting and discussion.
Assessment Criteria:
1. Specific relevant information is accessed from appropriate sources.

2. Effective questioning, active listening and speaking skills are used to gather and
convey information.
3. Appropriate medium is used to transfer information and ideas.
4. Appropriate non-verbal communication is used.
5. Appropriate lines of communication with superiors and colleagues are
identified and followed.
6. Defined work procedures for the location and storage of information are used.
7. Personnel interaction is carried out clearly and concisely.
ASSESSMENT METHODS:
1. Written test 3. Oral questioning

2. Performance test 4. Direct observation
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OBTAIN AND CONVEY WORKPLACE
Learning Outcome 1
INFORMATION
CONTENTS:
1. The Foundation of Communication 4. Job Getting Communication

2. Language of Communication and other forms of Correspondence
3. Modes of Communication
ASSESSMENT CRITERIA:
1. Specific relevant information is accessed from appropriate sources.

2. Effective questioning, active listening and speaking skills are used to gather
and convey information.
3. Appropriate medium is used to transfer information and ideas.
4. Appropriate non-verbal communication is used.
5. Appropriate lines of communication with superiors and colleagues are
identified and followed.
6. Defined workplace procedures for the location and storage of information
are used.
7. Personal interaction is carried out clearly and concisely.
CONDITION:
Trainees must be provided with the following:
1. References (books) 3. Telephone

2. Fax machine 4. Internet
ASSESSMENT METHOD:
1. Written Test 4. Direct Observation

2. Performance Test
3. Oral Questioning
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Learning Experiences
Learning Outcome 1: Obtain and Convey Workplace Information

Learning Activities Special Instructions
1. Read Information Sheet 1.1-1 on If you have some problem on the content of the
“The Foundation of Communication” information sheet don’t hesitate to approach your
facilitator.
If you feel that you are knowledgeable on the
content of the information sheet, you can now
answer self check provided in the module.
2. Answer Self-Check 1.1-1 Compare your answers to the answer keys on 1.1-1
on “The Foundation of “ The Foundation of Communication” You are
Communication” required to get all answers correct. If not, read the
information sheets again to answer all the
questions correctly.
3. Read Information Sheet 1.1-2 on “ If you have some problem on the content of the
Language of Communication” information sheet don’t hesitate to approach your
facilitator.
on “Language of Communication” “Language of Communication. ” You are required
to get all answers correct. If not, read the
5.Read Information Sheet 1.1-3 on “ If you have some problem on the content of the
Modes of Communication” information sheet don’t hesitate to approach your
facilitator.
Compare your answers to the answer keys on 1.1-3

6. Answer Self-Check 1.1-3 “Modes of Communication. ” You are required to get
on “Modes of Communication” all answers correct. If not, read the information
sheets again to answer all the questions correctly.
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7. Read Information Sheet 1.1-4 If you have some problem on the content of the
on “ Components of Effective information sheet don’t hesitate to approach your
Communication” facilitator.
If you feel that you are knowledgeable on the content of
Compare your answers
the information sheet, youto can
the now
answer keys self
answer on check
1.1-4
“Components
provided in the of Effective Communication. ” You are
module.
required to get all answers correct. If not, read the
information sheets again to answer all the questions
correctly.
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Learning Outcome 1 – Obtain and Convey Workplace Communication
Information Sheet 1: The Foundation of Communications
I. Learning Outcomes
You are expected to:
1. define the term “communication
2. identify the principles of communication
3. write an article from a given topic
4. develop appreciation, and confidence
A. Key Concepts: Communications

III. Materials:
Laptop, blackboard, chalk
References:
Chaves, J. D, et.al, Creative Oral Communication for Filipino Students: A

Practical Application
Models of Communication. International Association of Communication Activities.

Retrieved on August 15, 2017 from http://iact.com/?q=models
Values Statement:
Participation, Cooperation, Enthusiasm
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From the box below, give your reasons why face to face communication is
important aside from the birth of information and technology?
Importance of Communication
1.
2.
3.
4.
5.
b. Presekntation
According to Chavez et. Al (2012, p. 1) “Communication of today demands that

both sender and receiver of the message take an active part in the process. It is a two-
way process. The older the earth has grown, the more complex it has become for people
to communicate”.
Communication involves sending and receiving messages through different

channels. No matter if one speaks intimately to a friend or addresses a huge crowd in a
conference, in formal business meetings, or writing an academic report we all direct our
messages to an audience. It is the responsibility of the sender to deliver his message
effectively.
c. Lesson
Communication is an active process between the sender and receiver. It is an

interaction of channels involved to produce a sound. There are principles to consider in
the process of communication (Chavez et. Al, pp. 2-4)
For students to be equipped with proper knowledge, values and skills, a field of
experience and social interaction is necessary. In the many models of communication,
the Interactive Model is also a representation of this purpose. It presents that
communication is not only a two way process but it has a “field of experience” which
includes our cultural background, ethnicity, geographic location, extend of travel and -
general personal experiences (http://iact.com/?q=models).
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Principles of Communication Activity:
1. Know your audience

- You know who you are talking or addressing your speech.
2. Know your purpose

- It important to know your purpose of discussion
3. Know your topic

- A speaker addressing a conference should be prepared as far as the topic
assigned is concerned.
4. Anticipate objections
- You cannot expect everybody to easily agree with you on certain matters. It is
a normal thing to notice some people who would go against you with what you
are saying.
5. Present a rounded picture

- Explain every detail of information with all the possible sources.
6. Achieve credibility with your audience.

- How it is achieved? A credible speaker sticks to the truth no matter what. He
cites figures and facts from respected authorities too.
7. Follow through on what you say.

- Be consistent with what you have started. If you are on the positive side of the
issue, move along on the same plane. Avoid presenting the opposite which
only confuses the audience.
8. Communicate a little at a time.

- Present your ideas logically. Release the key point one after the other. It will
allow listeners to digest well what you have discussed.
9. Present information in several ways

- Develop the art of expressing information differently. Helpful devices maybe
in the form of anecdote, a poem, a short story, a comparison and many others.
10. Develop a practical and useful way to get feedback.

- Immediate feedback is required.
Communication Techniques:
1. The Good Old Boy is referred to the experienced speaker who the audience is
familiar with. He may deliver good information but at times he may poorly delivered it.
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2. The Entertainer is the speaker who uses anecdotes or hilarious stories in delivering
messages.
3. The Academic is the speaker who keeps an eye on the precision of the
presentation. He uses an organized outline and delivers the message as planned.
4. The Reader is the one who reads his script word for word. The speaker is prepared
of the message but at times, it can be technical, boring and difficult to understand.
5. The Snail is the one who drags his speech in a seemingly endless manner. He tends
to discuss each item thoroughly. He can be too detailed of the message but he would not
notice the time consumed for each discussion anymore.
6. The Gadgeteer is the person who uses every gimmick and technique in the
presentation. Too much visual aid, the speaker may lose sight of the message.
V. Activity
Group yourselves by three, pick one type of communication technique and write
down its advantage and disadvantage.
Advantages Disadvantages
1. 1.
2. 2.
3. 3.
4. 4.
Generalization:
Communication is an interaction between two people . It is a process of interacting your

ideas, expression and thoughts to one another or two a group of people.
VI. Evaluation
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I. Identification: Write your answers on the space provided before the number.
________________1. It is an act between the sender and the receiver of the message.
________________2. It presents that communication is not only a two way process

but it has a “field of experience” which includes our cultural background, ethnicity,
geographic location, extend of travel and -general personal experiences.
_______________3.The speaker who uses every gimmick and technique in the

presentation.
________________4. The speaker who drags his speech in a seemingly endless

manner.
________________5. The speaker who keeps an eye on the precision of his

presentation.
V. TASK
Write a simple speech about your thoughts as a TESDA Trainee of Passi Trade School.
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Information Sheet 2: The Functions of Communication
1. describe the functions of communication

2. differentiate the major functions of communion, aesthetic, utilitarian,and
therapeutic
3. create a diagram of the communication process using concepts
4. work as a team
Key Concepts: Communication
III. Materials:
Laptop, soundbox, blackboard, chalk
References:
Chaves, J. D, et.al, Creative Oral Communication for Filipino Students: A

Practical Application
Values Statement:
Thoughts to Ponder:
Why do we need to communicate?
How do we survive without communication?
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Lesson
Cayanan and Chan (as cited in Chavez, et. al, 2012, pp. 37-38) that there are
major functions of communication such as utilitarian, aesthetic, and therapeutic.
a. Utilitarian. Human beings use oral communication to fulfill one’s desires,

needs and goals in life. We communicate to express our thoughts, and feelings to others.
b. Aesthetic. Art is beauty. Aesthetic communication is manifested through

television, radio, stage presentations and the like.
c. Therapeutic. Communication is important because it maintains good health.
According to Singh , words are used in communication to express opinion and

ideas. Even animals like cats and dogs have their system of communication. Singh also
stressed these three fundamental aspects of spoken communication namely: stress,
intonation and rhythm (as cited in Chavez, et. al, 2012, p. 8)
Adopt/Adapt
Adopt (verb)
 legally raise another’s child: to raise a child of other biological parents as if it
were your own, in accordance with formal legal procedures
 to take the child of other person or parents as one’s own child.
Adapt (verb)
 change to meet requirements: to change something to suit different conditions or
a different purpose
 transitive and intransitive verb adjust to something: to become, or different
conditions
Cease/Seize
Cease (verb)
 stop something: to put an end or stop to something
Seize (verb)
 take hold of; appropriate; take control of ; arrest
 to take advantage of
Childish/ Childlike
Childish (adjective)
 somewhat like child: characteristic of or suitable for a child
 immature: regard as showing a lack of adult qualities such as emotional restraint,
seriousness, or good sense
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Childlike (adjective)
 having good qualities of child: like a child, especially in having a sweet, innocent,
unspoiled quality.
 Innocent, pure, naïve, candid, uncomplicated, unsophisticated
Collaborate/Cooperate
Collaborate (verb)
 To work together, especially on work of an intellectual nature.
Cooperate (verb)
 To work jointly with others to some end; to contribute to a join effect
Emigrate/Immigrate
Emigrate (verb)
 It refers to the process by which a person leaves his place or country of residency,
to relocate elsewhere.
Immigrate (verb)
 It describes the process by which a person moves into a country for the purpose
of establishing residency.
Gender/Sex
Sex (noun)
 It refers to biological differences; chromosomes, hormonal profiles, internal and
external sex organs
Gender (noun)
 Masculine and feminine (gay, bisexual or transsexual or trangender)
 Gender role’ refers to the characteristics and behaviors that different cultures
attribute to the sexes.
Compliment/Compelement
Compliment (noun)
 It is associated with praise, or flattery; an expression of approval; an admiring
remark
Complement ( noun)
 It is associated with enhancement
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 It implies something that completes
Lose/Loose
Lose (verb)
 It means to fail to keep (either physically or in abstract sense), to misplace, fail to
make money in a business.
Loose (adjective)
 It means ‘not tight’ or ‘free from constraint’.
According to Robert, there are three interactive models of communication that

are widely acknowledged namely the Shannon, Schramm and Berlo. Below is an
illustration of the communication process, reflecting the model concepts ( as cited in
Chavez, et. al, 2012, pp. 38-43).
Shannon-Weaver Mathematics Model

http://davis.foulger.info/research/unifiedModelofCommunication.htm
Information
Source Transmitter Receiver Destination
Message Signal Received Message

Signal
Noise Source
 Berlos’s Model of Communication
Berlos’s SMCR Model of Communication

Encodes Decodes
Source Message Channel Receiver
Communication Content Hearing Communication Skills

Skills
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Attitudes Elements Seeing Attitudes
Knowledge Treatment Touching Knowledge
Social System Structure Smelling Social System
Culture Code Tasting Culture
 Schramm’s Model of Communication
Field of Experience Field of Experience
DESTINATION
Source SIGNAL decoder
encoder
http://extension.missouri.edu/p/CM109
V. Activity:
Group yourselves by three and create your own concept of the communication process.
Share your ideas in the class.
VI. Task
From the three models of communication process, choose one model and make a simple
presentation on it presentation is good for 3 minutes.
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Information Sheet 3: Modes of Communication
1. Identify the different modes of communication

2. describe the benefits of facilities and gadgets in communication
3. write an essay
4. work as a team
Key Concepts: Communication
III. Materials:
References:
Developed CBLM , Receive and Respond in Workplace Communication, 2011
Values Statement:
Question:
Can you name some of the facilities used in communication?
Can you name some of the search engines we often used in doing research.
There are different modes of communication used to exchange ideas/express

feelings and present information.
c. Lesson
Modes and Medium of Communication
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1. Face-to-face
2. Video
3. Audio and text-based
4. Writing Braille
5. Speech
6. Sign Language (including finger spelling into the palm of the deaf/blind),
7. Body movements
8. Facial expression
9. Symbols
Face-to-face Communication
- Is the most common. This includes casual conversation between two or more
people and business meetings. It requires no extra materials, making this the
cheapest option for communication.
Video Communication
- Is achieved by using web cameras to connect two or more parties. This is the
next-best communication option after face-to face .
Audio Communication
- Is a voice-only form of communication, such as a conversation on a telephone.

This is a good instant communication tool if you catch the person instead of
getting and answering machine or voice mail.
Text Communication
- Includes Internet communication, such as email, instant messaging and

forums, text messaging and printed papers. Text communication does not
have the benefits of audi and video, but it is much easier to distribute
information to a large group of people and save records of the
communication.
- It also includes in making memorandum, notices, informant discussion and
others.
Facilities/Gadgets used in communication:
1. Cell phones
2. Tablets
3. Computer (desktop)
4. Notebook
5. Telephone
6. Fax machine
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7. Laptop
Internet sites commonly used:
1. Yahoo
2. Google
3. Altavista and others
4. Mozilla Firefox
5.
Application Sites for Social Netwroking Communication
1. Yahoo Messenger 4. Facebook 7. Wechat
2. Skype 5. Tweeter 8. Viber
3. Ovoo 6. Instagram
a. Activity:
Group yourselves by five, make a short presentation on the use of gadgets or facilities in
the your everyday living. Presentation is good for 3 minutes only.
V. Evaluation
Write an essay that from the many forms of communication, which one do you think is
useful and why?
VI. Assignment:
In a one whole piece of bondpaper, make a lay out of your profile in Facebook or
Instagram. What do you want your profile to look at? Share your ideas in the class.
Information Sheet 4: Terms, Memos, Notices
1. Identify common terms in different qualification

2. learn how to write memos
3. write a simple memorandum in school
4. work as a team
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Key Concepts: Terms, Memos, Notices
III. Materials:
References:
Training Regulations , Retrieved April 7, 2016 from www.tesda.gov.ph
Values Statement:
Question:
Do you know terms like aperitif, al dente, e-mail, adhesives?
There are common terms used in different qualifications which are very useful in
your training.
Food and Beverage Services NC II
Apertif - is any drink takes before meals, to improve your appetite
Brewing - a stage in making beer in which worth is boiled with hops
Busboy - refers to the dining room helper and runner
Bussed Out taking out soiled plates/dishes from the dining area to dishwashing area.
Cocktail - is a well-mixed drink made up of base liquor, a modifying

ingredient as a modifies and a special flavoring of coloring agents.
Commis - refers to the category to the extent of difficulty and complexity of

skill and knowledge required for the job.
Dish Out - food taken from the kitchen to the dining area.
Fermentation an action of yeast upon a sugar solution which breaks down the
sugar into carbon dioxide and alcohol
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Captain Waiter - Chef de Etage
Dining Room Attendant - Commis de Rang
Waiter - Chef de rang/Demi deRang
Wine Steward - Chef de Vin/Chef Sommelier
Director of Service - Chef de Service
Head Waiter - Chef de Salle
Flambe - flamed with spirit or liqueur
Garnish - an ingredient which decorates, accompanies or

completes a dish.
High ball drink - is a tall drink consisting of a shot of specified spirit with
mixers such as sodas, water,etc.
Mise en place - French term for having all ingredients in readu to use
Tableware - it denotes all forms of spoons and forks
Cutlery - refers to knives and other cutting implements
Holloware - consists of any item made from silver, teapots, milk jugs,
sugar, basins, ovalflats
Silverware - tableware made of solid silver, silver gilt ir silver metal.
Table Napkin - an individual piece of linen which is used to protect

the clothing.
Baking and Pastry Production/ Cookery
Al dente (Italian) To cook an item, such as pasta or vegetable, until it is tender but
still firm, not soft.
Baste – To moisten the surface of meat or other foods while roasting to add flavor and
to prevent drying of the surface.
Blanch – to cook a food item partially and briefly.
Brunoise – Vegetables that are cut into very small dice used to garnish soups and
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sauces.
Crepe- a thin pancake made with egg batter, used in sweet and savory preparations.
Coddle – to cook below boiling point
Deglaze – to remove meat drippings from cooking utensils to use in gravy or sauce.
Dredge – to sprinkle or coat with flour and fine substances.
Escallop – a small, thin slice of meat, fish or poultry.
Fillet – a boneless cut of meat, fish or poultry.
Fricassee – A stew of poultry or other white meat with a white sauce.
Julienne – vegetables cut into thin strips; 1/8 inch x 1/8 inch x 1 to 2 inches is standard.
Legume – Seeds of certain plants including beans and peas
Marinate – to let food stand in marinade
Mirepoix – A mixture of carrots, celery and onions, used for flavoring culinary
preparations.
Parch – to brown by means of dry heat; applied to grains as corn
Poach – to cook in a hot liquid, with precautions
Puree – Food that is processed in a blender or food processor or put through a food
mill to make a smooth paste.
Quenelle – a small, oveal-shaped dumpling of forcemeat, used to garnish
Roux - a thickening agent made form flour and butter.
Scallop – to bake food usually cut in pieces, with liquid or sauce. Top may be covered
with crumbs.
Strain – to pass a liquid through a sieve or screen to remove particles
Veloute sauce – a sauce of white stock thickened with white roux; one of the grand
sauces.
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Information and Communications Technology Terms
E-mail - electronic mail
System unit - core of the computer system
CPU - central processing unit
Laptop - system unit is built into the body of the computer and not as
a separate unit
Monitor - like a television, has a screen to display information
Computer keyboard – is designed like the keyboard or a typewriter
Mouse - is a small handheld device that controls the pointer of the

screen
CD DRIVE - is usually located on the side of the computer.
CD-ROM - Compact Disk-read only memory
ICONS - small pictures on the desktop
Taskbar - is the blue rectangular board located at the bottom or the window’s
desktop.
Sample Memos and Notices
Memos – solve problems, it is designed to be read quickly and passed along rapidly,
oftn within a company or work group.
- Is a short of communication used within a company.
- The memo heading includes the date, sender’s name and title, receipient’s
name(s) and the subject line consisting of ten words or less.
Part of Memo
Standard Memo –are divided into segments to organize the information and to help
achieve the writer’s purpose.
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A. Heading Segment
The heading segment follows this general format:
TO: (reader’s names and job titles)

FROM: (your name and job title)
DATE: (complete and current date)
SUBJECT: (what the memo is about , highlighted in some way)
B. OPENING SEGMENT
The purpose of a memo is usually found in the opening paragraphs and is

presented in three parts: the context and problem, the specific assignment or
task, and the purpose of the memo.
1. The context is the event, circumstance or background to the problem you

are solving.
2. In the task statement, you should describe what you are doing to help
solve the problem.
3. Finally, the purpose statement of a memo gives your reason for writing is
and forecasts what is in the rest memo.
C. Summary Segment
If your memo is longer than a page, you may want to include a separate summary
segment
Memorandum
TO: All representatives

FROM: Papelmeroti, Sales Representative
DATE: 18 November, 2003
SUBJECT: ordering recycled paper from Brown’s
All representatives should be using recycled paper now. It is available through

the usual ordering system,but must be filled out on special order forms (sample
attached). Be careful when filling in the form to complete the following information.
1. Indicate the number of pages, rather than the number of packets.

2. Discounts apply if you order one month in advance.
3. Postage and freight must be added to every order.
All representatives can choose the colors of the paper they want to use. Once you
choose your colors, please stick with your choice.
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Sample of Circular in workplace
SUBJECT OF ACTION
Recommending Approval Approval

Positions other than VSS/VSA VIS VSS/VSA
and VIS
Positions other than RTC Senior Staff for R/PTC Regional Director
Chief/PTC Head
4.2.5 An official or employee who is continuously absent for more than one (1) year or
intermittently absent for at least two hundred sixty (260) working days during a 24-month period
by reason of illness may be declared physically unfit to perform his/her duties and the head of
office in the exercise of his own judgment may consequently drop him/her from the rolls.
4.2.6 Approval of sick leave, whether with or without pay, is mandatory provided proof of sickness
or disability is attached to the application.
IV. Evaluation
I. Identify the following:
_________________1. It refers to the dining room, helper and runner.

_________________2. It is also known as Chef de Etage.
_________________3. “To cook a food item partially and briefly.”
_________________4. A thin pancake made with egg, batter, used in sweet and
savory preparations.
_________________5. “To cook in a hot liquid with preparation.”
_________________6. A shorthand for electronic mail.
_________________7. The metal that is to be welded.
_________________8. A person who drives motor vehicle and transport passengers
and loads over a specified route and destination for a fee.
_________________9. A device for automatic regulation of temperature.
________________10. It is a short of communication used within a company.
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I. Identification
1. Busboy
2. Captain Waiter
3. Blanch
4. Crepe
5. Poach
6. E-mail
7. Base Metal
8. Driver
9. Thermostat
10. Memo
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SPEAK ENGLISH AT A BASIC OPERATIONAL
Learning Outcome 2
LEVEL
CONTENTS:
1. Oral Communication
2. Philippine English
3. Forms of Expression
4. British and American English Vocabulary
1. Simple conversations on familiar topics with work colleagues is participated

2. Simple verbal instruction or requests are responded to
3. Simple requests are made
4. Routine procedures are described
5. Likes, dislikes and preferences are expressed
6. Different forms of expression in English is identified
CONDITION:
Trainees must be provided with the following”

1. References (books)
2. Fax machine
3. Telephone
4. Internet
ASSESSMENT METHODS:
1. Written Test
2. Performance Test
Information Sheet 1: Philippine English
3. Oral Questioning
4. Direct Observation
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Learning Outcome 2: Speak English a Basic Operational Level

1. Read Information Sheet 1.2.1 If you have some problem on the content of the
on “Philippine English” information sheet don’t hesitate to approach your
facilitator.

on “Philippine English” “ Philippine English” You are required to get all
answers correct. If not, read the information
3. Read Information Sheet 1. 2-2 If you have some problem on the content of the
on “ Forms of Expression in information sheet don’t hesitate to approach your
English” facilitator.
on “Forms of Expression in “ Forms of Expression in English” You are
English” required to get all answers correct. If not, read the
Congratulations on a Job well done!!! You have now successfully completed the last
competency for this qualification and is now ready for the National Assessment. Good
luck and use what you have learned here well!!!
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Information Sheet 1: Philippine English
1. learn some terms used in Philippine English

2. identify the British and American words
3. use some words in Philippine English in a sentence
4. work as a team
Key Concepts: Philippine English
III. Materials:
References:
Rueda, R.B (2014), A Plain and Practically Lucid English Grammar , Second
Edition, Centralbooks, Philippines
Values Statement:
Question:
Can you speak English fluently?
How good are you in speaking English?
English is spoken in important countries like the United Kingdom, the United
States, Canada, Australia, Ireland, South Africa, and New Zealand. It is also spoken in
many other nations and territories such as Bangladesh, Ghana, Guyana, India,
Hongkong, Kenya, Jamaica, Malta, Malaysia, Nigeria, Pakistan, the Philippines and
Singapore.
All these territories using the language, inevitably, tend to have distinctive
pronunciations, grammatical features, and items of vocabulary, and all the time, varities
if the standard international language.
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PHILIPPINE ENGLISH
academician A teacher in a college, university or

institution of higher learning
Adidas Chicken foot cooked on a barbecue
Ambush interview An unscheduled interview with a
politician, film actor, etc.
As alto A surprise party with ample food and drink
Bedspace A room for someone to stay in a dormitory
Berks A close friend or a companion
Betamax Chicken head cooked on a barbecue
Boarding-house A private home that provides a room but
usually doesn’t provide meals to paying
guests who are usually workers or students
Boardmate A person somebody lives with in a

boarding house
Bold star A model or an actor of sexually explicit
magazines, films, or other materials
Boondock A very high area of land with steepsides
Capiz A small mollusk with a hinged shell
Carless It is used to indicate that somebody or
something does not have a car
Carnap To take a car that belongs to somebody
else, illegally or without the owner’s
permission
Cocol Called a relationship of a couple who
only meet at a coffee shop
Eat-all-you-can All-you-can-eat
Five-six Borrowing or lending money with 20%
interest
Flying kiss A kissing gesture near to , nut not
actually making contact with, his or her
cheek, to greet somebody
Hohol When a person enjoys hanging out and
mingling with others
Hostess A woman who has sex with men in
exchange for money
Ice scramble Crushed or shredded ice with sugar and
food colouring
KKB An outing to a restaurant or
theatre,where each person pays for
himself orherself
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Kundiman A love song
mix-mix A form of speech involving frequent
switches between languages.
Momol/momox A relationship without any
commitment
Momowl A relationship with love
Owner jeep A vehicle with four-wheel drive , for use
of commuting public in the Philippines
Pickpocketer A thief who steals from people’s pockets

and bags in public places, usually
unnoticed.
Querida A woman with whom a man has usually
long-term extramarital sexual relationship,
often one in which he provides financial
support
Salad A dish orf various pieces of fresh or canned
fruit or macaroni with cream or
mayonnaise.
Sin A roof sheet made of galvanized iron.
Smuggle A flat shoe of soft or lightweight material,
usually worn indoors.
Spaghetti A short stretchy top with straps for
women.
Step in A light open shoe that is held on by straps

across the instep or around
Take-home A meal given by a friend or someone for
eating at home.
Tao An individual human being.
Tomboy A woman who is sexually attracted to other
women.
Topnotcher A person who attains the highest position
in an exam or election.
Tricycle A motorcycle with a side car.
University belt A part of a district or city which has a
large number of universities.
Vendor Somebody who travels from place to place
selling goods.
Viand A dish that is served during a meal and
eaten with rice.
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Sentences in Philippine English
Philippine English British English

Did you have a good travel? Did you have a good journey?
Do you like a horse? Do you like horses?
Finally! Where have you been? At last, where have you been?
He availed of the opportunity. He availed himself of the opportunity.
He’s looking forward to go home. He’s looking forward to going home.
I am a bit in hurry. I am in a bit of a hurry,
I gave to her my address I gave her my address.
I gonna tell you something. I’m gonna tell you something.
I have done a mistake. I have made a mistake.
I have to lose my weight. I have to lose (some) weight.
I think I would enjoy a city life. I think I would enjoy city life.
I’m thankful for your help I’m grateful for your help.
Let’s go and have some coffee to Starbucks. Let’s go and have some coffee at Starbucks.
Sentences in American English
Philippine English British English

All the children were in school. All the children were in school.
Can you fill in this form? Can you fill out this form.
He just went home. He has just gone home.
We don’t need to hurry. We need not to hurry.
Particulars, keep out. Outsiders, keep out.
The kitchen looks great now that it has The kitchen looks great now that it has
been done over. been done up.
There was a large box of candies on a table There was a large box of sweets on a table
nearby. nearby.
It looks like it’s going to rain. It looks as f it’s going to rain.
British English and American English
These two Englishes are very similar. They are a few differences of vocabulary. It is
important that you observe consistency when using them. You need to decide whether
you use British English or American English for they cannot intermingle in your writing.
British English American English

Aerial (radio/tv) Antenna
Aeroplane Airplane
Aubergine Eggplant
Autumn Fall
Bap Bill
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Biscuit Cracker
Block of flats Apartment building
Bootlace/shoelace Shoestring
Braces Suspenders
Break (school) Recess
Briefs/underpants Shorts/jockey shorts
Candy floss Cotton candy
Car park Parking lot
Chemist’s shop Druggist
Convoy Caravan
Cotton Thread
Curtains Drapes
Dessicated (coconut) Shredded
Diversion Detour
District Precinct
Dynamo Generator
Fair(fun) Carnival
Foyer Lobby
French fries Chips
Funny bone Crazy bone
Gallery Balcony
Gangway Aisle
Goose pimples Goose bumps

Handbag Purse
Hoover (n) Vacuum cleaner
Ice/sorbet Sherbet
Iced lolly Popsicle
Ironmonger Hardware store
Kiosk Telephone booth
Label Tag
Let Lease/rent
Mackintosh Raincoat
Mobile phone Cellular phone
Nappy Diaper
Wine merchant Liquor store
Paraffin Kersone
Parcel Package
Pavement/footpath Sidewalk
Post Mail
Postman Mailman
Queue Line
Reception Front desk
Rubbish Garbage
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Saloon car Sedan
Single ticket One way
Sofa Couch
Silent letters in Philippine English
Aspirin different marriage several business evening
Medicine Temperature chocolate every omelette
usually comfortable Interesting restaurant vegetable
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IV. Evaluation
Direction: Match the following
Column A Column B
_____1. A very high area of land with steep sides a. berks

_____2. A close friend or companion b. boondock
_____3. Long way c. tuck out
_____4. To untuck. d. long cut
_____5. A week after next. E. standby
_____6. Someone who has no job f. next next week
_____7. A vehicle with four-wheel drive g. pasalubong
_____8. Something that is given to somebody when h. owner jeep
Going back from a trip somewhere.
_____9. A roof sheet made of galvanized iron. i. spaghetti
____10. A short stretchy top with straps for women j. sin
V. Task
Identify at least five technical terms you use in your respective qualifications. Find the
meaning of those words and write it down in a one-fourth piece of paper.
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Answer Key:
1. b
2. a
3. d
4. c
5. f
6. e
7. h
8. g
9. j
10. i
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Information Sheet 2: Forms of English in English
1. learn expressions in English

2. know the meaning of idiomatic expressions and proverbs
3. perform a role play
4. work as a team
Key Concepts: Expressions
III. Materials:
References:
 http://www.ihbristol.com/useful-english- expressions/example/advice-
and-suggestions1/8
Values Statement:
Question:
Can you name some common expressions in English?
Lesson:
Example of Forms of Expression in English
Apologising:
Everybody makes mistakes sometimes. When it happens we need a

phrase to tell the other person how really sorry we are and stop them getting really
angry.
1. I’m (so/very/terribly) s0rry.

2. Ever so sorry.
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3. How stupid/careless/ thoughtless of me.
4. Pardon (me).
5. That’s my fault.
6. Sorry. It was may fault.
7. Please excuse my (ignorance).
8. Please don’t be mad at me.
9. Please accept our (sincerest) apologies.
Asking Information:
Sometimes you want to ask English people for information.
In English ,it is not very polite to start a conversation with a direct question. For
this reason, we have a number of phrases…
Can you tell me…?

Could you tell me…?
I’d like to know?
D’you know?
Could anyone tell me?
Would you happen to know?
I wonder if you could tell me?
I wonder if someone could tell me?
Advice and Suggestions

Sometimes other people don't know what to do and they ask us for some advice. Here
are ten phrases you can use when you are making suggestions.
Ten Expressions to Use In Speaking And Writing
1. I reckon you should stop now
2. Why don't you stop now?
3. How about stopping now?
4. If I were you, I'd stop now.
5. I suggest you stop now
6. You'd (really) better stop right now.
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7. I would strongly advise you to stop
8. My advice would be to stop now
9. It might be a good idea to stop
10. You might try stopping
Asking for Approval
Sometimes we are not sure if it's a good idea to do something. So we need useful
expressions for asking if other people agree with an idea or intended action. Here are
ten phrases.
Ten Expressions to Use In Speaking And Writing
1. Do you think it's all right to do it?
2. What do you think about (me doing that)?
3. Do you think / reckon I ought to (do it)?
4. What would you say if I (did it)?
5. Would you approve of (doing something)?
6. What is your attitude to the idea of...
7. Are you in favour of (me doing something)?
8. You are in favour of ... aren't you?
9. Do you think anyone would mind if I...
10. Do you think it would be really awful if I
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Idiomatic Expressions
Common Expressions and their Meanings
1. To keep one’s balance to keep calm

2. One’s flesh and blood members of one’s family
3. Once in a blue moon not often, very uncommon
4. Out of the blue as a surprise
5. Fair play honest behavior
6. To foot the bill to pay the cost
7. Free-handed generous
8. It’s a go: it is agreed
9. Take it with a grain of salt not to believe all of it
10. An old hand an experienced person
11. A cold hand daring and shameless
12. To come to heel to obey like a dog
13. To lose one’s heart to fall in love
Common Proverbs and their meanings:
1. A friend in need is a friend indeed a friend who helps when one

is in trouble is a real friend
2. Charity begins at home a person’s first duty is to

help the members of his
family
3. God helps those who help themselves God helps those who make
an effort
4. Jack of all trades and master of none Jack of all trades
5. Good wine needs no bush good things needs no

advertisement
6. Pride goes before a fall a proud person soon falls

into disgrace
7. Rome was not built in a day great things are not achieved
easily
8. Strike while the iron is hot seize a good opportunity.
9. There’s no smoke without fire rumors don’t spread unless

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There’s some truth in them.
10. Great haste makes great waste if we are in a great hurry we

make mistakes and we
waste a lot of time to correct
the mistakes
Activity
Choose a partner and exchange conversation using the dialogues on apologizing

or greetings.
IV. Evaluation:
Choose one proverb and explain the meaning of the proverb.
V. Task:
In 100 words, write your philosophy in life. Write your answers in a one whole
piece of pad paper.
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PARTICIPATE IN WORKPLACE MEETING AND
Learning Outcome 3
DISCUSSION
CONTENTS:
1. Business Meeting Procedures, Protocol and System
2. Tasks and Responsibilities
1. Team meetings are attended on time.

2. Own opinions are clearly expressed and those of others are listened to without
interruption.
3. Meeting inputs are consistent with the meeting purpose and establish
protocols.
4. Workplace interaction are conducted in a courteous manner appropriate to
cultural background and authority in the enterprise procedures.
5. Questions about simple routine workplace procedures and matters concerning
conditions of employment are asked and responded.
6. Meeting outcomes are interpreted and implemented.
CONDITION:
Trainees must be provided with the following”

1. Reference (books)
2. Fax machine
3. Telephone
4. Internet
ASSESSMENT METHODS:
1. Written test
2. Performance test
3. Oral Questioning
Learning Outcome 3:PARTICIPATE IN WORKPLACE MEETING AND
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DISCUSSION
on “Business Meeting information sheet don’t hesitate to approach your
Procedures, Protocol and facilitator.
System” If you feel that you are knowledgeable on the
on “Business Meeting “ Business Meeting Procedures, Protocol and
Procedures, Protocol and System” You are required to get all answers
System” correct. If not, read the information sheets again
to answer all the questions correctly.
on “ Task and Responsibilities ” information sheet don’t hesitate to approach your
facilitator.
on “ Task and Responsibilities ” “ Task and Responsibilities” You are required to
get all answers correct. If not, read the
Information Sheet 1: Business Meetings, Protocols and System
1. define the term “meeting”

2. describe the procedures in the conduct of business meeting
3. work as a team
Key Concepts: Meeting, Procedure, Protocol, System
Date Developed:
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III. Materials:
References:
Revised CBLM 2011, Passi Trade School, QA System
Values Statement:
Question:
Have you ever attended a business meetings?
What is the purpose of having a business meeting?
The meeting is one of the most common vehicles for discussing an issue for
expressing the collective desire of a group. The business meeting in particular is a well
organized group and it takes its form, order and conduct from a set of governing rules,
known through generations of English-speaking organizations and societies , as
parliamentary procedure.
Lesson:
Parliamentary procedure – is a standardized code of behavior addressed to

specially created situations which is characterized by a large group of people gathered
together in a business meeting in order to achieve a specific purpose.
Objectives:
1. Protect and defend the assembly from hasty and ill-considered action;
2. To give each member an equal right to be heard
3. To determine the will of the majority
4. To protect the minority
Characteristic features:
1. It is democratic, it provides for a rule of the majority at the same time that it
protects the rights of the minority.
2. It is efficient, it provides for a complete, comprehensive and free discussion of all
matters.
3. It requires orderly disposal or settlement of each item of business.
Planning the meeting:
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A meeting is an assemblage of people who gathered at a specified place and time
in order to discuss a certain matter or make a decision on a vital issue.
The officers of an organization should communicate with one another and

announce to the members the following:
a. Place and time of meeting
b. Manner of notifying the members
c. Person to call the meeting to order
d. Person to be nominated for chairman
e. Person to explain the purpose of the meeting
f. Agenda
g. A set of resolution drafted in advance
Conduct the meeting
The president of the organization together with the members is responsible for
preparing the order of business for the association’s regular business meeting.
Procedures of conduct:
1. Call to order
- This is the official beginning of meeting and the first main item in its order of
business. The assembly is allowed to wait ten to fifteen minutes after the
appointed time to see if a quorum.
The activities at this initial stage are conducted by a temporary presiding officer:
1.Election of a chairman and a secretary.
2. reading the call for the meeting by the secretary.
3.explaining the purpose of the meeting by a member chosen by chairman.
4. announcing of the next business in order by the chairman.
2. Reading the minutes of the previous meeting

- Correction and Approval
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3. Report of the officers, standing committees or boards
-a standing committee is appointed at each annual meeting of a society for a

definite time such as a session or a year.
4. Report of special or ad hoc committees
- A special committee is appointed for a specific and defined purpose and it

exists until the duty or task assigned to it is accomplished or until it is
dismissed by a two-thirds vote.
5. Unfinished business
- This refers to questions or orders of the day which were scheduled during the
previous meeting.
6. New business
- Parliamentary practice has established steps in the introduction and disposal

of motions.
a. Introducing Motions
b. Discussing Motions
c. Amending Motions
d. Voting on Motions
7. Miscellaneous matters
8. Adjournment
V. Evaluation
Group yourselves by five. Choose your leader. Conduct a short meeting on the
upcoming Student Day of our school. Decide what are your plans and activities.
VI. Task
Take down of the Task and Responsibilities of your Brgy. Capitan in your
hometown.
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Information Sheet 2: Tasks and Responsibilities
1. identify the tasks and responsibilities of a officers

2. perform a simulation activity
3. work as a team
Key Concepts: Tasks , Responsibilties
III. Materials:
References:
Revised CBLM 2011, Passi Trade School, QA System
Values Statement:
Question:
As a trainee here in school, what are your tasks and responsibilities?
How do you perform your role as an officer?
Lesson:
The members of the assembly, just like the presiding officer, are also responsible
for certain tasks and actions to make the business meeting a meaningful one. If you are
a member of good standing you must follow the following:
Parliamentary practice assigns specific duties and responsibilities for the presiding
officer,
a. To call the meeting to orders at the appoint time;

b. To preside at all meetings.
c. To announce the business before the assembly in its proper order
d. To put to the assembly all questions for which a vote is required.
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e. To answer parliamentary inquiries and rule on Points of Order
f. To officially declare all recesses and adjournments
Tasks and Responsibilities of Members
1. Obtain the floor and secure recognition from the presiding officer before making
a motion.
2. Take part in the debate if you have an opinion to express or if you want to obtain
an information.
3. Refrain in dealing with personalities while debating.
4. Use your knowledge of parliamentary practice to help transact business in a
constructive manner.
5. Stay at the meeting until the president or chairman declares the meeting
adjourned.
6. Use your knowledge of parliamentary practice to help transact business in an
orderly and constructive manner.
7. Stay at the meeting until the president or chairman declares the meeting
adjourned.
8. Pay your dues on time.
With regards to the holding of a position, accept an office whose responsibilities you
are willing to take. During debate, observe proper decorum by:
a. Addressing remarks to the presiding officer or chairman

b. Saying “the gentleman who spoke first in referring to another member
c. Limiting questions
d. Avoiding personalities, never referring indirectly to the officer or another
member by name
e. Not disturbing the assembly by whispering , walking around or the like,
f. Being courteous in language and disposition.
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Activity:
ENUMERATION
1. Enumerate at least 5 responsibilities of the presiding officer?

2. Enumerate at least 5 responsibilities of the members?
Task:
Interview any official in your barangay about his/her duties and responsibilities.
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COMPLETE RELEVANT WORK RELATED
Learning Outcome 4
DOCUMENTS
CONTENTS:
1. Business Letters
2. Technical Writing
3. Forms and Examples
1. Ranges of forms relating to conditions of employment are completed

accurately and legibly.
2. Workplace data is recorded on standard workplace forms and documents.
3. Basic mathematical processes are used for routine calculations.
4. Errors in recording information on forms, documents are identified and
rectified.
5. Reporting requirements to superior are completed according to
enterprise guidelines
CONDITION:
Trainees must be provided with the following.”

1. References (books)
2. Fax machine
3. Telephone
4. Internet
ASSESSMENT METHODS:
1. Written Test
2. Performance Test
3. Oral questioning
Date Developed:
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Learning Outcome 4: COMPLETE RELEVANT WORK RELATED
DOCUMENTS

on “Business Letters” information sheet don’t hesitate to approach your
facilitator.
on “Business Letters” “Business Letters” You are required to get all
on “Technical Writing” information sheet don’t hesitate to approach your
facilitator.
on “Technical Writing ” “Technical Writing” You are required to get all
5 Read Information Sheet 1.4-3 If you have some problem on the content of the
on “Forms and Examples”. information sheet don’t hesitate to approach your
facilitator.
If youfeel
If you havethatsome problem
you are on theon
knowledgeable content
the of
the information sheet don’t hesitate
content of the information sheet, you can now to
approach
answer self your
checkfacilitator.
provided in the module.
If you feel that you are knowledgeable on
Compare
the contentyour answers
of the to the answer keys
information on 1.4-3
sheet, you
6. Answer Self-Check 1.4-3 “Forms
can now andanswer
Examples”
selfYou are required
check providedto ingetthe
all
on “Forms and Examples ” answers
module. correct. If not, read the information
Date Developed:
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Information Sheet 1: Business Letters
1. identify the elements or parts of a business letter

2. write a letter of application
3. develop confidence, integrity,
Key Concepts: Business Letters
III. Materials:
References:
Gorospe, E.G, Illenberger, A.U, Jomilla, M.L (2000), Technical Writing, Central
Philippine University
Values Statement:
Participation, Confidence, Integrity
Question:
What do you think are some of the activities that a company does in everyday’s
routine?
Lesson:
According to Gorospe et. al (2000, p. 221) that “ a letter provides a record of the
activity, and it allows the writer to provide more context or explanation than it usually
does. It helps the audience remember, what is to be done.”
Nem Singh and Calixihan (1994, p. 318) describe that business letters are
different from friendly letter in terms of format, language, style and content. Friendly
letters include content, and informal in style, and need not to follow the organizational
content.
Types of Business Letters
1. Routine Business letters are commonly used in daily business transactions. It is

consist of orders and replies to orders, transmittals, remittances, acknowledgements,
inquiry, requests for information and favors, invitation, and memoranda.
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2. Claim Letter is a letter of complaint from a customer, when goods and services are
unsatisfactory, or when an error has been made. The reply is called an adjustment
letter.
The outline of a direct claim is as follows:
1. State the major claim in the first sentence.

2. Explain the details supporting the claim.
3. Confidently request the action to be taken.
Example:
28 June, _____
Gentlemen:
Please send a repairman to fix the compressor of the Westinghouse refrigerator I

bought from you last 18 April. Although we followed the directions for care in the
manual, the unit has stopped working.
I shall appreciate your sending the repairman this coming Saturday since nobody
is at home on weekdays.
SALES LETTER:
According to Singh and Calixihan (pp. 319-320), “sales letter is self-explanatory.

It aims to sell a product or service. It is a form of advertising. The test of a good sales
letter is if the reader buys the product or service advertised”.
Unsolicitied sales letter has to be more convincing to arouse the reader’s

attention. It follows the acronym A-I-D:
A – attention of buyer is attractive; usually with an attention-getting opener.
I – interest of buyer is around; emphasize its central selling point.
D – desire to buy is elivited;
Solicited Sales Letters are replies to questions from prospective buyers.
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Armstrong Floors, Inc.
143 Pasong Tamo
Makati, Metro Manila
Mrs. Susan Castro
Thank you for asking us about the qualities of Armstrong Floors. When you went
to the front door this morning to get your mail, did you happen to notice your floor?
Now that is it quite faded, wouldn’t color there brighten up and smarten the whole
house?
Nowadays, you can bring outdoor freshness, beauty, and cheer indoor all year
long. In your receiving room, for instance, you can have a flooring that will reflect
warmth and hospitality with a choice but subdued color and varied designs.
Modern flooring like these can carry colorful charm into every room. Modern
floorings, fashioned of Armstrong Linoleum.
Armstrong Linoleum Floors are smarter than ever this year. Visit our store this
week, and choose the model you want. We know you’ll be surprised at the variety of
designs and fresh colors you have to choose from. Avail of our discounted price while it
lasts.
Sincerely yours,
Armstrong Floors, Inc,.
Please send a repairman to fix the compressor of the Wrestinghouse refrigerator I

bought from you last 18
Elements of a Business Letter
1. heading 4. salutation 6. closure

2. the inside address 5. Body 7. Signature
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For Example:
376 – C Lopez Jaena Street

Jaro, Iloilo City
May 10, 2003
The Inside Address:
It includes the full name and business address of the person written just as it
appears in the envelope. The name must be spelled out correctly and courtesy demands
that his name must be addressed with “Ms.,Mrs., Mr.,” or an appropriate title.
Example:
Mr. John C. Valdez, President Dr. Elpidio C. Mendoza

Philippine Manufacturing Company Director of Research
Valenzuela, Bulacan Pure Foods Products
Mandaluyong, Rizal
Gorospe et.al (2000) quoted that “if you must write a letter to a company but do
not know the individual to whom to address it, you may address the company or a
certain office or a department of the company.
When a writer wishes to address to a particular person, he may use the “attention
line”.
For Example: Wakey Products, Inc.

1410 Grand Avenue
Detroit 2, Michigan
< 2 spaces>
Attention: Head, Drafting Department
Gentlemen:
Salutation: The Salutation is located below the last line of the inside address and flush
with the left-hand margin. Common greetings are “Dear Sir”. The greeting “Sir” should
be reserved for a very formal. “Dear Mr.______________:” is also acceptable.
In addressing a company or a group of men, use “Gentlemen.” When writing a

woman or a group of women, you may use “Dear Miss_______:” “Dear
Mrs.________:”
“Dear Madam:” “Mesdames:” the only acceptable punctuation after the salutation is a
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colon (:).
Body of the Letter. The body of the letter is its message. It is made up of three parts:
1. the introduction which identifies the nature of business letter

2. the message proper
3. the closing paragraph
Complimentary Close. It is the formal way of signaling the end of a letter. A comma
is used after the complimentary close.
Examples: Yours respectfully, Respectfully yours, Yours truly (not Truly yours)
Yours very truly, or Very Truly yours, Yours sincerely, or Sincerely yours,
“Respectfully submitted,” is proper for letter of transmittal to superiors,
letters of application.
Signature. Below the complimentary close, is the signature. Four to six spaces are
about right. The name of the company appears above the Signature if you wish to
emphasize the fact that you are speaking only as an instruments of the company and not
with personal responsibility.
Examples:
Yours sincerely, Yours very truly, Very truly yours,
John C. Tan John C. Tan John C. Tan, President

Chief Technical Adviser Chief Technical Adviser Amythst Manufacturing
Research Division Co.
Application Letters
According to Singh and Calixihan ( p. 322) there are 14 principles in guiding an

application letter.
1. Don’t include all the details of your life as if your are writing an autobiography.
2. Don’t overuse”I” , “me”, and “my”
3. Don’t be too humble or presumptions.
4. Don’t beg or ask for sympathy.
5. Don’t sound too familiar. Use formal language.
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6. Don’t lecture.
7. Don’t advance any self-evaluation. Let the prospective employer be the jungle.
8. Don’t mention any dissatisfaction with the present employer.
9. Don’t emphasize graduation unnecessarily.
10. Don’t write in vague, general terms. Use examples and evidences.
11. Don’t simply repeat data-sheet information, interpret them.
12. Don’t use trite, outworn expressions.
13. Don’t use your present employer’s stationary.
14. Avoid statements suggesting certainty about the future.
September 8, 2017
MR. CHRISTIAN DELA CRUZ

Manager
Sogo Hotel
Metro Manila
Sir:
Greetings!
This is in response to your advertisement for a Food and Beverage Service

Attendant which appeared in yesterday’s issue of Manila Bulletin.
I am single and a resident of Quezon City, Philippines. I am a certified TESDA

graduate of Food and Beverages Services NC II. My experiences from my previous
employer are a great contribution in molding me to become a professional individual.
Aside from being a hardworking, I am computer competent, fluent in both oral

and written English. I can work under minimum supervision and very responsible in
any tasks that will be assigned to me.
If my qualifications meet your interest, you can send an SMS or give a call at
09086322319.
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Very truly yours,
MARY JEAN BALLISA
LIST OF TRITE OR OUTMOTED EXPRESSIONS
“ Listed below are commonly overused expressions in business letters. Their

modern equivalent are listed opposite them (Singh and Calixihan, pp, 324-326).
1. According to our records; our records indicate (Avoid this.)
- Say directly “ Your last payment was due on (say exact date.)
2. At an early date – soon
- Say directly “Soon” is an improvement. Or give the exact date if necessary.
3. At this time – now
- the expression means “now,” so why not say “now”? It is shorter and more original
4. At this writing – now
- When else could it be? Say “now” if an expression is necessary.

- Say “Just as you can,” or “by next Monday morning.”
5. Attached please find; please find enclosed
These expressions are overworked. Say, “Enclosed is…” or better still, refer to the
enclosure in a sentence that also says something else, such as “Refer to page 7 of the
enclosed folder to see the basic steps of operation.
6. Claim; complaint (Avid these words)
Avoid these words because they suggest negative thoughts. No one wants to learn that
his letter asking for a legitimate adjustment has been branded as “complaint.”
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7. Legal Terms
Hereto, herewith, hereby, said, above, same, thereof, wherein, hereinafter – all these
words are overused law terms.
Pursuant to your request; referring to your request; in reference to your letter. These
expressions often appear at the beginning of letters. These expressions often appear at
the beginning of letters.
Activity:
Prepare your own bio-date and identify your assets or central selling points. Based on
this, write a letter of application.
IV. EVALUATION
From the advertisement below, write an application letter.
Boracay Mandarin Hotel

Is in need of the following:
5 Food Service Attendant

5 Pantry Chef
3 Automotive Technicians
3 Drivers
Qualifications:
At least 5’3 in height

Single, hardworking, patient can work with minimum supervision
Apply to:
Mr. Robert Po
Boracay Mandarin Hotel
Boracay, Malay, Aklan
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Information Sheet 2: Technical Writing
1. define the term “technical writing”

2. describe the purpose of technical writing
3. write a simple essay on a selected topic
Key Concepts: Technical Writing
III. Materials:
References:
Nem Singh, R.P. & Calixihan, J.O (1994), Fundamentals of Technical Writing,
National Book Store, Manila
Locsin, A, http://www.ehow.com/facts_5005967_definition-technical- writing.html)
http://en.wikipedia.org/wiki/Technical_writing)
Values Statement:
Question:
In our workplace, remember the phrase, “okay class, you put your thoughts in
writing.” This is often heard in offices and in industry to make sure that a message is
recorded, evaluated and acted upon.
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Technical writing is a a type of writing used by scientists and engineers in
scientific and technical expositions. It is characterized by formal elements as an attitude
of impartiality, objectivity, accuracy, and conciseness (Singh and Calixihan, p.1).
Lesson:
Technical writing is a method of researching and creating information about

technical processes or products. That information can then be distributed to users as
printed manuals or online guides so they can perform tasks. Examples of technical
writing include car repair manuals, help text for database software and FAQs for
troubleshooting cameras. (Locsin, A,
http://www.ehow.com/facts_5005967_definition-technical-writing.html)
Technical Writing is a form of technical communication. It is a style of writing

used in fields as diverse as computer hardware and software, engineering, chemistry the
aerospace industry, robotics, finance, consumer electronics, and biotechnology.
Technical writers begin by forming a clear understanding of the purpose of the

document they will create. Technical writers then typically gather information from
existing documentation and from subject matter experts. A subject matter expert (SME)
is any expert on the topic that the writer is working on. Technical writers are often not
SMEs themselves (unless they are writing about creating good technical
documentation). Workers at many levels, and in many different fields, have a role in
producing technical communications. A good technical writer needs strong language
and teaching skills and must understand the many conventions of modern technical
communications.
Advanced technical writers often move into specialized areas such as API writing,
document architecture, or information management.
Consider a technical writer writing a cake recipe:
 Audience: Is the audience composed of people in home kitchens, or highly

trained chefs in professional kitchens?
 Source: Is there existing documentation—a rough draft? Who is the subject
matter expert (SME)?
 Deliverable: Is the deliverable simple text for inclusion in a book, or formatted to
final form? Is the target a paper, a web page, or something else?
The three C's of good technical writing are:
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 Clear
 Concise
 Complete
Clear, concise, and complete writing helps the reader to grasp the meaning quickly.
The technical writer determines that the recipe is written on the back of a napkin
but is partially indecipherable, so he or she must also interview a subject matter expert
(SME)—the chef who created it. On being told that the audience consists of people in
their own kitchens, the writer adjusts the writing style accordingly, and replaces or
defines terms such as "beurre mixer" or "springform pan", which may be more suited to
an audience of highly trained chefs. The chef reviews a draft of the recipe (a technical
edit) and notates corrections (bake at 350 degrees, not bake at 325 degrees).
The writer prepares a final draft, which the document owner and any other
stakeholders review and approve before it is published in one or more formats, such as a
paper, or HTML. Different versions of the document might also be published to meet
the needs of different audiences.
Communicating With The Audience
Audience analysis is a key feature of all technical writing. Technical writing is a

communication to convey a particular piece of information to a particular audience for a
particular purpose. It is often an exposition about scientific subjects and technical
subjects associated with finance, construction, medicine, agriculture, technology, and
various sciences.
Procedural technical writing translates complex technical concepts and

instructions into a series of simple steps that enable users to perform a specific task in a
specific way. To present appropriate information, writers must understand the audience
and their goals.
Persuasive technical writing attempts to sell products or change behaviors by

putting forth compelling descriptions of how a product or service can be used in one's
life. This type of writing often delves into features and benefits of the product or service,
and may use illustrations to make the benefits easier for the audience to understand.
Technical Writing Is Presentational
Technical writing involves attractive layout for easy reading and comprehension.
Presentational strategies help readers to grasp messages quickly.
 The top-down strategy (tell them what you will say, then say it)
 Headings (like headlines in newspapers)
 Chunks (short paragraphs)
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 Plain, objective style so that readers can easily grasp details.
It is also important to understand the medium typically used to view the final
product. An HTML document (web page), viewed through a browser, has presentational
possibilities that are different from those of the printed page, notably hyperlinks and
animation, which can enhance the readers' experience.
Types Of Technical Documents
Technical writers use computers and other electronic communications

equipment extensively in performing their work. They also work regularly with
publishing software and various authoring environments to prepare material directly for
the Internet. Technical writers frequently work with word processing, graphic design,
page layout, and multimedia software. The nature of technical writing is evolving, and
modern technical writers combine text, graphics, images, and sound into their work.
Broadly speaking, technical documentation can be categorized into three types,

depending on the style of writing, the level of knowledge transferred, and the target
audience:
1. End-user assistance. These information products help a user understand how to

use a technical software or hardware product. User manuals for computer
software, hardware, household products, medical equipment, cell phones,
smartphones, and other consumer electronics belong to this category.
2. Traditional technical documentation. Here the writer's objective is to
communicate to a specific audience. Maintenance guides, appliance or
application repair manuals, engineering specifications, research papers, reference
works, annual reports. and articles written for technical journals (to name a few
examples) belong in this category.
3. Marketing communication. Product catalogs, brochures, advertisements,
introductory pages for web sites, press releases, and advertising copy belong in
this category.(http://en.wikipedia.org/wiki/Technical_writing)
Avoid redundancies: Avoid the wordy phrase; strive to be succinct. Examples:
Word Phrase Concise
despite the fact that although even though

at this point in time at this time, now
on a weekly basis weekly
on the occasion of when
an honor and privilege an honor
(Reference: Gorospe, E.G, et.al (2000), Technical Writing, Central Philippine

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University,
Jaro, Iloilo City
Activity:
Give the correct form of the verb in the parenthesis.
______________1. Everyone (be) here to observe the progress of the

transfusion of medicine to the patient.
______________2. Everything (be, past tense) in order when we left.
______________3. All of the students (have) left.
______________4. All of the rice (have) been eaten or sold.
______________5. The major cause of accidents (be) drunkenness.
______________6. Ten percent of the population (be )Muslims.
______________7. The majority of my friends (play) gold during weekends.
______________8. A number of students (have) dropped of school.
______________9. The boy, along with his friends, (be) being counseled.
_____________10. A majority of votes (be) needed to win.
Evaluation:
From those in the parenthesis choose and underline the correct word which will
complete the meaning of the sentence.
1. This is a (quite, quiet) place for reflection.
2. The (site, cite) for the new building has been surveyed.
3. (There, Their) are different factors that affect the performance of workers
in the work environment.
4. Mothers (bath, bathe) their children everyday.
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5. His (advice, advise) was that Jose change his major.
6. Lack of water (affects, effects) the growth of plants.
7. The government must (affect, effect) improvement in the living conditions

of its citizens.
8. The agriculture building is (contiguous, adjacent) to the law building.
9. His mental (ability, capacity) enables him to make constant adjustments.
10. The money was divided equally (among, between) the twins.
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Answer Key in Self-Check 1.4-2
1. Is
2. Was
3. Have
4. Has
5. Is
6. Are
7. Play
8. Have
9. Is
10. Is
1. Quiet
2. Site
3. There
4. Bathe
5. Advice
6. Affects
7. Effect
8. Adjacent
9. Capacity
10. between
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Information Sheet 3: Forms and Examples
1. identify the types of forms

2. fill up the forms correctly
Key Concepts: Forms
III. Materials:
References:
Revised CBLM (2011), Participate in Workplace Communication, Passi Trade School,

QA , System
Values Statement:
Question:
What are some of the forms you used upon enrolling here in Passi Trade School?
Lesson:
Single Record/Multi-
Type Examples
Record
Customer Card
Card Form Single Record
Vendor Card
Item Card
Type Single Record/Multi-Record Examples
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Customer Card Ca
Card Form Single Record rd
Vendor Card Fo
rm
s
Item Card
Ca
rd
Fo
rm
Customer Statistics Ch
ar
Vendor Statistics act
Record eri
Employee Statistics sti
cs
Tabular Form car

Multi-Record Payment Terms d
Currencies
for
m
lets
Customer List
you
vie
List Form Multi-Record Item List
w
and
Item Ledger Entries
edit
General Journal one
rec
Worksheet Form Multi-Record Cash Receipts Journal ord
in a
Item Transfer Journal tabl
e at
a
Sales Invoice tim
Header Form, Line Single Record and Multi- e. A
Form Record Posted Purchase Credit car
Memo d
for
Finance Charge Memo m
is
used when there are too many fields and you want to view them all conveniently on only
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one line. Card forms always have tabs (like index tabs), which you can select to view
different groups of fields.
Even if there are only a few fields, there is at least one General tab. The
General tab is always first.
The table's primary key field is always the first field in the General tab. Tables
that use card forms only have one field in the Primary Key.
Naming Card Forms
Card forms are named after the table with which they are associated, followed by
the word "Card". For example, the card form associated with the Customer table is
called the Customer Card. Card forms also have at least one menu button at the
bottom of the frame. This button has the same name as the table that the card is based
on and gives you access to related information.
Statistics Forms
A statistics form is a one-record form that enables you to view but not edit
information. It usually contains FlowFields, which allow you to drill down to get to more
information. Usually, a statistics form also contains calculated or derived information
contained in variables, which cannot be drilled down.
Statistics forms can also contain tabs that help organize the information.
Naming Statistics Forms
Statistics forms are named after the table with which they are associated,
followed by the word "Statistics". For example, the statistics form associated with the
Customer table is called Customer Statistics.
Entry statistics forms are a special version of the statistics form. They are named
after the table they are associated with, followed by the words "Entry Statistics". For
example, the entry statistics form associated with the Customer table is called
Customer Entry Statistics.
Tabular Forms
A tabular form is a multi-record form that enables you to view multiple records
from a table and edit them. Each record is displayed as a single row in the tabular form
and each field is displayed as a column, creating a table within the form itself.
The primary key of the associated table is displayed in the leftmost column. If there are
multiple fields in the primary key, they are displayed in order of importance in the
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columns, starting from the left.
Naming Tabular Forms
Tabular forms are named after the table with which they are associated—only in
plural. For example, the tabular form associated with the Country/Region table is called
Countries/Regions.
In the case of associated tables that have multiple fields in the primary key, the
name can be different. For example, the tabular form associated with the General
Posting Setup table is called General Posting Setup.
List Form Characteristics
A list form is a multi-record form that enables you to view multiple records from
a table at one time, but does not allow you to edit them. It has the same rows-and-
columns look as the tabular form.
The primary key fields of the associated table are displayed in the left column.
Naming List Forms
A naming list form is named after the table with which they are associated, followed by
the word "List". For example, the list form associated with the Customer table is called
Customer List.
The "Specialized" Ledger Form
A more specialized version of the list form is the Ledger Form. These are used only for
Ledger Entry tables. They differ from ordinary list forms, in that although you cannot
insert or delete records, you can edit a few of the fields. Also, the primary key is always
an integer named "Entry No." and is displayed in the rightmost column rather than the
leftmost column.
The ledger form is given the plural of the name of the associated table. For example, the
ledger form associated with the Customer Ledger Entry table is called Customer
Ledger Entries.
Worksheet Forms
A worksheet form is a specialized version of the tabular form. It is a multi-record

form that enables you to view multiple records from a table and edit them. The
difference is that when you insert a new record, the record does not jump to another
position within the form, but instead stays in the same order as you inserted it.
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This is done by using the AutoSplitKey property of the form, combined with an
integer, as the last field in the table's primary key.
The primary key fields of the associated table are not displayed on the worksheet
form.
Naming Worksheet Forms
Worksheet forms are named to reflect the purpose of the associated table. One
example is a Journal table. In this case, the name of the worksheet form will end with
the word "Journal".
Header/Line Forms
Many forms have the characteristics of both a card form and a tabular form, for
example the Sales Invoice form.
The fields that are common to the entire invoice are located on a card-like form
with tabs, showing one invoice at a time. However, the invoice lines display in a table-
like section of the form, where multiple invoice lines (from the same invoice) can be
viewed at the same time and edited. These are called "Header/Line" forms.
Header/Line forms are two separate forms that are associated with two different
tables. The main form is a card form that is associated with one table. The main form
also contains a subform control that displays a worksheet form that is associated with a
different table, a table that is "subsidiary" to the first table. The subform control
manages the link between the two forms.
Naming Header/Line Forms
In many cases, a Header/Line form represents a document.
Setup Form Characteristics
A setup form is a one-record form that enables you to view and edit the only
record in a setup table. You are not allowed to insert or delete this record from this
form. Since there are many fields, these forms use tabs to organize the information.
Because there is only one record, the primary key is not displayed on this form.
Naming Setup Forms
Setup forms are named after the table with which they are associated. For
example, the setup form associated with the General Ledger Setup table is called
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General Ledger Setup.
Menu Forms
A menu form is a non-bound form (not related to any table) that gives you access
to many of the other forms that are related to a functional area.
The form usually consists of command buttons or menu buttons. The buttons
properties change so that they look basically like labels with small squares or triangles in
front of the caption. The buttons still behave like normal buttons. The only difference is
their appearance.
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Activity 1: Fill out the Student/Trainee Profile Form
Technical Education and Skills Development Authority
STUDENT/TRAINEE PROFILE FORM
1.1 COURSE/TRAINING PROGRAM

TITLE________________________________________
1.2 Year_______________Semester_________________School
Year_____________________
2.1Name______________________________________________________
_________
Last Name First Name Middle
Name
2.2PERMANENT
ADDRESS_____________________________________________________
_
Number, Street Barangay District
____________________________________________________________
____
City/Municipality Province Region
2.3 BIRTHDATE______________2.4 BIRTH PLACE____________2.5

Height____________
2.6 WEIGHT__________________
2.7 SEX ____MALE 2.8 CIVIL STATUS ____Single 2.9
Religion_______
____FEMALE ____Married
2.10 Disability_____ ____Widower ____Separated
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3.EDUCATIONAL BACKGROUND
3.1Name of School 3.2Educational Level 3.3 School year 3.4 Degree/Major
e.g Grade 6, 1st Yr.
4.FAMILY BACKGROUND
4.1 Father’s Name________________4.2Occupation___________

4.2 4.3Ave. Monthly Income__________
1.4 Mother’s Name_______________4.5 Occupation__________
1.5 4.5 Ave. Monthly Income__________
4.7 Spouse’s Name_______________4.8 Occupation__________
4.8 4.9 Ave. Monthly Income__________
4.9 4.10 No. of children___________
(If employed, check the appropriate box below)

5. Employment Type ___wage employed ___self-
employed___unemployed___others
6. Employment Status ___regular ___contractua
___probationary__student
___trainee/ojt
7. Average Monthly Income:______________________
Signature of the Student/Trainee:
This is to certify that the information stated above are true and
correct___________________________
Contact No.:_______________________________
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Activity
Identify the following:
1. A non-bound form (not related to any table) that gives you access to many
of the other forms that are related to a functional area.
2. A specialized version of the tabular form.

3.
4. A multi-record form that enables you to view multiple records from a table
and edit them.
5. A one-record form that enables you to view but not edit information.
6. A form which lets you view and edit one record in a table at a time.
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Answer key 1.4-3
1. Menu Form
2. Worksheet Form
3. Tabular Form
4. Statistics Form
5. Card Form
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COMPETENCY BASED LEARNING

Sector: Tourism Sector (Hotel and Restaurant)

Unit of Competency: Participate in Workplace Communication

Module Title: Participating in Workplace Communication

Asian College of Science and Technology Foundation Inc.

Welcome to the module in Participating in Workplace Communication.

List of Basic Competencies

No. Unit of Competency Module Title Code

Participate in Workplace Participating in 500311105

How To Use This Competency Based Learning Materials: 2

Summary of Competency Based Learning Materials 4

NOMINAL DURATION: 4 HOURS

1. Obtain and convey workplace information.

1. Specific relevant information is accessed from appropriate sources.

1. Written test 3. Oral questioning

1. The Foundation of Communication 4. Job Getting Communication

1. Specific relevant information is accessed from appropriate sources.

Trainees must be provided with the following:

1. References (books) 3. Telephone

1. Written Test 4. Direct Observation

Learning Outcome 1: Obtain and Convey Workplace Information

Compare your answers to the answer keys on 1.1-3

You are expected to:

1. define the term “communication

2. identify the principles of communication

3. write an article from a given topic

4. develop appreciation, and confidence

A. Key Concepts: Communications

Laptop, blackboard, chalk

Chaves, J. D, et.al, Creative Oral Communication for Filipino Students: A

Models of Communication. International Association of Communication Activities.

Participation, Cooperation, Enthusiasm

According to Chavez et. Al (2012, p. 1) “Communication of today demands that

Communication involves sending and receiving messages through different

Communication is an active process between the sender and receiver. It is an

1. Know your audience

2. Know your purpose

3. Know your topic

5. Present a rounded picture

6. Achieve credibility with your audience.

7. Follow through on what you say.

8. Communicate a little at a time.

9. Present information in several ways

10. Develop a practical and useful way to get feedback.

Communication is an interaction between two people . It is a process of interacting your

________________2. It presents that communication is not only a two way process

_______________3.The speaker who uses every gimmick and technique in the

________________4. The speaker who drags his speech in a seemingly endless

________________5. The speaker who keeps an eye on the precision of his

You are expected to:

1. describe the functions of communication

Key Concepts: Communication

Laptop, soundbox, blackboard, chalk

Chaves, J. D, et.al, Creative Oral Communication for Filipino Students: A

Participation, Cooperation, Enthusiasm

Why do we need to communicate?

How do we survive without communication?

a. Utilitarian. Human beings use oral communication to fulfill one’s desires,

b. Aesthetic. Art is beauty. Aesthetic communication is manifested through

c. Therapeutic. Communication is important because it maintains good health.

According to Singh , words are used in communication to express opinion and

According to Robert, there are three interactive models of communication that

Shannon-Weaver Mathematics Model