Usability Testing Plan

Drafted for:​ MyHomeworkRewards

Drafted by: ​Cara​ ​Falcon

Recommendations
● Test as early as possible in the project.
○ Simple testing with two or three users will work perfectly fine. Addressing and
solving problems earlier in the process will save you from an accumulation of a
mess down the line. Major changes will often be challenging to a site once it’s
live and in use.
● Test in a quiet space where you won’t be interrupted.
● Use screen recording software (such as Camtasia) to capture a record of what
happens on the screen, and what the facilitator and participant say.
● Provide a reasonable incentive.

Process
1. Introduction. ​Welcome the user and introduce how the test will work (4 min)
2. Background questions. ​Ask the participant a few questions about themselves (2
min)
3. Reactions to the Home page. ​Open the Home page of the site and ask the
participant to look around and tell you what they make of it. (3 min)
4. Testing a task. ​Watch the participant try to perform a series of tasks. Make sure the
participant remains focused and keeps thinking aloud. Let them work on their own
and don’t do or say anything to influence them. (35 min)
5. Wrapping up​. Thank them for their time and provide their incent. (5 min)

1
 Sample test session

2
All information above referenced from:
​ Krug, Steve. ​Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability.
Berkeley: New Riders, 2014. Print.
 3
All information above referenced from:
Krug, Steve. ​Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability.
Berkeley: New Riders, 2014. Print.
 4
All information above referenced from:
Krug, Steve. ​Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability.
Berkeley: New Riders, 2014. Print.
 5
All information above referenced from:
Krug, Steve. ​Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability.
Berkeley: New Riders, 2014. Print.
 6
All information above referenced from:
Krug, Steve. ​Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability.
Berkeley: New Riders, 2014. Print.
 7
All information above referenced from:
Krug, Steve. ​Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability.
Berkeley: New Riders, 2014. Print.
 8
All information above referenced from:
Krug, Steve. ​Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability.
Berkeley: New Riders, 2014. Print.
 9
All information above referenced from:
Krug, Steve. ​Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability.
Berkeley: New Riders, 2014. Print.
 10
All information above referenced from:
Krug, Steve. ​Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability.
Berkeley: New Riders, 2014. Print.
 11
All information above referenced from:
Krug, Steve. ​Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability.
Berkeley: New Riders, 2014. Print.