CHAPTER 1

" A STUDY ON EMPLOYEE SATISFACTION TOWARDS

WELFARE MEASURES IN BHEL-HEAVY PLATES&VESSELS
PLANT,VISAKHAPATNAM "
 CHAPTER 2

COMPANY PROFILE

HEAD OFFICE: BHEL House, New Delhi

PLANT: Visakhapatnam

Bharat Heavy Electricals is a public limited Company. It is a manufacturing

company catering the need of all types of power plants, namely – Thermal, Hydro,
Nuclear, Solar, and Renewable. It supplies and extends its services “A to Z” to the
above power plants. There is no power plant in India without the contribution from
BHEL. It has its foot prints all over the world. It is among one of the fortune 500
companies at one point or other.
The unit HPVP is now extending its manufacturing base to poer plant customers
while retaining its legacy. It is basically job order/ shop production industry.
According to customer specifications and requirements it produces various
products. Fore seeing the country’s need for fabricating equipment of an exclusive
Factory with the main object of reducing dependence on foreign suppliers and
become self sufficient ourselves. Thus the birth of BHEL-HP&VP in the year 1966
to meet the demands of process equipment for core industry like Fertilizers,
petrochemicals, petroleum and other chemical industries initially. BHEL-HP&VP
using different types of materials manufactured and supplied several built
equipments such as pressure vessels, heat exchangers, columns, internal trays etc.
After executing some important orders, HPVP gained full confidence of
customers which cleared the way to enter the line of cryogenic field, pulp
cooking plant, evaporation plant and industrial boilers on a total turnkey basis
which of later years helped in augmenting turnover of the company and increasing
profitability.
Licensed installed capacity is 23210MT. The initial capital outlay is Rs.17.5
crores. The product mix included heat exchangers, columns, and pressure vessels,
Storage vessels, piping etc.
During the year of it commercial production i.e. 1971-1972 the turnover was just
Rs 5 lakhs. In 1996-97 it has recorded on turnover of Rs 29998 lakhs i.e. all time
high. Last Five year. Performance is produced here under.

GENERAL INFORMATION:

GENESIS:

BHEL (FORMERLY B.H.P.V. Ltd.,) incorporated 25th June 1966 as a

Government of India undertaking for the manufacturing of special equipment like
pressure vessels, Heat Exchangers, Columns, Storage Tanks etc., required for the
process industries such as Fertilizer, Petroleum, Petro Chemical and allied
industries. The foundation atone laid by Sri. D.Sanjeevayya, the then minister of
industry on 8th Jan 1967 in Visakhapatnam.

LOCATION:

The factory is located in Visakhapatnam on the Calcutta-Madras Highway

diversion at about from the city. The factory is situated beside the village Tunglam
and about 5kms from Visakhapatnam Airport. It comes under the purview of the
Department of Heavy Industry, Ministry of Industry. With the technical
collaboration of M/s SKODA Export Company of Czechoslovakia in the year
1968, it got expertise and guidance for establishing the project and for the design
and manufacture of various process equipments. BHEL became a fully owned
subsidiary of Bharat Yantra Nigam Ltd., in the year 1987. Licensed installed
capacity is 23210MT. the initial capital outlay is Rs. 17.5 crores. The product mix
includes heat exchangers, columns, and pressure vessels, storage vessels, piping
etc. During the year of it commercial production i.e. 1971-1972 the turnover was
just Rs. 5lakhs. Now BHEL has crossed the tuenover of 200 crores.

Past ten years turnover are given here: In 1996-97 it has recorded on
turnover of Rs. 29998 lakhs i.e. all time high. But due to lack of orders in 2003-
2004, BHEL has a made turnover is 5956 lakhs only.
Past 10 years turnover are as follows.
YEAR TURNOVER (Rs in lakhs)
1998-1999 21457
1999-2000 12553
2000-2001 25670
2001-2002 23410
2002-2003 14750
2003-2004 5956
2004-2005 10943
2005-2006 11967
2006-2007 18036
2007-2008 18029
2008-2009 8439
2009-2010 10431
2010-2011 13698
2011-2012 15580
2012-2013 24027
2013-2014 15500
2014-2015 7000
2015-16 8300
2016-17 10800
 CHAPTER 3
STATEMENT OF THE RESEARCH PROBLEM

Labour welfare measures are an effort towards relieving the industrial workers from

want, worry and the adverse effects of industrialization, by improving working and

living conditions. The proper administration and implementation of labour welfare

facilities plays an important role in fulfilling the economic, social, and

psychological needs of employees. In satisfying these needs a favorable attitude

towards the job can be developed. Job satisfaction is an attitude, which is the result

of many likes and dislikes experienced while working in an organization. The

provision of labour welfare facilities is one of the factors instrumental in promoting

job satisfaction.

In a globalised and highly competitive world, Heavy industries are in stiff

competition with each other. They need to encourage their workers to perform

better, improve efficiency and retain good employees. For this purpose providing

adequate labour welfare facilities and promoting job satisfaction assumes

importance.
 CHAPTER 4
OBJECTIVES OF THE STUDY

 To study the employees welfare measures in BHEL-HVPV.

 To identify the various welfare measures provided to the employees.
 To obtain their satisfaction towards the welfare measures.
 To study how welfare measures improve the motivation of the employees.
 To study the interpretation of statuary welfare provisions in BHEL-HVPV.
 To study the non standard welfare provisions in BHEL-HVPV.
 To study how the existing provisions and welfare measures are satisfying the
employees and how they feel about them.
 To find out employees preference regarding welfare measures which they
like to have in future.
 To suggest some improvements in the welfare measures.

SCOPE OF THE STUDY

The present study is an attempt to make an enquiry into the various facets of
employee welfare and social security measures in Bharat Heavy Plate &Vessels
Limited, Visakhapatnam, Andhra Pradesh. The scope of the present study is both
wide and narrow. It is wide because it covers almost all the components of welfare
and social security measures.
 Organizations should develop sound policies in regard to human side of
enterprise. Such policies are not only a statement of management intentions and
indicate the basic organizational approach towards human factor, but also provide
the much needed frame work to guide actions of functionaries in taking important
decisions on employee welfare and welfare and social security measures.
Organizations should develop sound policies in regard to human side of
enterprise. Such policies are not only a statement of management intentions and
indicate the basic organizational approach towards human factor, but also provide
the much needed frame work to guide actions of all functionaries in taking
important decisions on employee welfare and social security measures.
 CHAPTER 5
RESEARCH METHODOLOGY:

a) DATABASE:

This study is based on both primary and secondary data. A structured interview
schedule would be used to collect the primary data from the employees of BHEL.
The secondary data for the study would be collected from annual reports and
records of BHEL including published material on the topic.

b) SAMPLE DESIGN:

Stratified random sampling procedure would be followed to select the respondents.

A required data would be collected through a schedule. The sample size is 103 and
the schedules had been given to the employees in BHEL Visakhapatnam branch.

c) DATA ANALYSIS :

Appropriate but simple analytical methods like cross tabulation, pie-charts, bar
charts, chi-square tests, etc would be employed to analyze and interpret the data
collected.

LIMITATIONS

The limitations in this study are:

1. The research cannot be generalized because findings are relevant to BHEL.

2. Details regarding monetary remuneration by the respondents may not be
accurate.

3. The respondents were not very interested in filling the schedules

Expectations from the study

To study and learn more about the welfare measures and how they are utilized in
the organization

To know and understand to what level the performance is affected by the

welfare measures

To gain an insight into the legal provisions for welfare measures and how well
they have been followed by BHEL.

DATA COLLECTION

Primary data:

The information was collected from books and records of the B.H.P.V. Ltd.,
and also drawn from the discussions had with the officers and workers in the
organization to get first hand information regarding the statutory welfare amenities.

Secondary data:

For the Secondary data, data was taken from last 5 years. Through record books,
annual reports and other material supplied by the management.

Collected through brochures and web site

Sampling:

Population-Employees of BHEL, Visakhapatnam

Sample size-103

CHAPTER 6
QUESTIONER:
1. How do you come to know about any new welfare measures being
introduced in the BHEL ?
a) Through your superiors
b) Co- workers
c) Circulars
d) Unions.

Statutory welfare measures

1. Canteen facilities?
a) Very good
b) Good
c) Satisfied
d) Poor
2. First Aid facilities?
a) Very good
b) Good
c) Satisfied
d) Poor
3. Safety provisions?
a) Very good
b) Good
c) Satisfied
d) Poor

4. Leave facilities?
a) Very good
b) Good
c) Satisfied
d) Poor
5. Contributory provident fund?
a) Very good
b) Good
c) Satisfied
d) Poor
6. Pension Scheme?
a) Very good
b) Good
c) Satisfied
d) Poor
7. Workmen’s compensation?
a) Very good
b) Good
c) Satisfied
d) Poor
8. Payment of bonus?
 a) Very good
b) Good
c) Satisfied
d) Poor
9. Medical facilities?
a) Very good
b) Good
c) Satisfied
d) Poor
10.Education facilities?
a) Very good
b) Good
c) Satisfied
d) Poor
e)
11.Housing facilities?
a) Very good
b) Good
c) Satisfied
d) Poor
12.Co-operative society ?
a) Very good
b) Good
c) Satisfied
d) Poor