CONSUMER PROTECTION RIGHTS IN BANGLADESH

Submitted By
Md. Sifat Hossain

Supervised by
Israt Jahan Anny
Assistant Professor

December 2018

DEPARTMENT OF LAW
STAMFORD UNIVERSITY BANGLADESH
A CONSUMER PROTECTION RIGHTS IN BANGLADESH

Submitted By
Md. Sifat Hossain
ID: LLB 05408963

A Dissertation Submitted in Partial Fulfillment of the

Requirements for the Degree of LL.B. (Honours)

Supervised by
Israt Jahan Anny
Assistant Professor

December 2018

DEPARTMENT OF LAW
STAMFORD UNIVERSITY BANGLADESH
 LETTER OF TRANSMITTAL
To

Israt Jahan Anny

Assistant Professor

Department of Law

Stamford University Bangladesh

Subject: Submission of thesis paper.

Dear Madam,

It is a great pleasure to submit my thesis on ‘A Consumer Protection Rights in Bangladesh’ I

have giver best efforts to finish the thesis with relevant information that I have collected from
various sources. I have collected from various sources. I have concentrated my efforts to
achieve to objectives of the work and hope that my endeavor will serve the purpose. I shall be
grateful and obliged if you kindly accept may thesis and evaluate it.

Sincerely yours,

-----------------------------

Md. Sifat Hossain

ID: LLB 05408963

Department of Law

Stamford University Bangladesh

 DECLARATION

I Md. Sifat Hossain, the student of Law, batch 54 D, bearing ID: LLB 05408963 ‘A
Consumer Protection Rights in Bangladesh’ from Stamford University Bangladesh would
like to declare here, the declaration on the dissertation report on ‘A Consumer Protection
Rights in Bangladesh’, which I have not submitted for any other degree before. The work I
have presented dose not breach any copyright.
I further undertake to indemnify the university against any loss or damage arising
from breach of the foregoing obligations.

…………………….
Md. Sifat Hossain

ID: LLB 05408963

Department of Law

Stamford University Bangladesh

 CERTIFICATION

This is to certify that the dissertation on ‘A Consumer Protection Rights in Bangladesh’ is

done by Md. Sifat Hossain, Batch54 D, ID- LLB 05408963 in partial fulfillment of the
requirements for the degree of LL.B. (Honours) from Stamford University Bangladesh. The
dissertation has been carried out under my guidance and is a record of the bona-fide work
carried out successfully.

----------------------------
Israt Jahan Anny

Assistant Professor

Department of Law

Stamford University Bangladesh

 ABSTRACT

The promotion and protection of consumer rights is essential for every citizen. It is
considered as a ‘right to life’ which is a fundamental right. Apart from the Constitutional
provisions, Bangladesh also has a few specific consumer protection legislations which are
'scanty,' scattered over a whole range of enactments and are 'only indirectly related to the
protection of consumer interests' except the Consumer Rights Protection Act, 2009. This
study aims at finding out the loopholes of the existing laws of Bangladesh on consumer rights
and to give proper suggestions thereof. The working of the various consumer rights related
institutions of Bangladesh are evaluated in this article with a positive approach to improve
their quality and capacity to ensure consumer rights. The distinctive legal terminologies are
carefully adduced and interpreted to understand the linkage among various stakeholders such
as producer, distributor, supplier, seller, consumer etc. This article shall give a
comprehensive idea on the protection mechanisms of consumer rights in Bangladesh.
 TABLE OF CONTENTS
Page No.

Acknowledgements x

Chapter 1
INTRODUCTION
1.1 Introduction

Chapter 2
CONCEPT OF CONSUMER RIGHTS
2.1 Definition of consumer

2.2 Who is a consumer?

2.3 Consumer protection and consumer law

2.4 What is Consumer Rights Law?

2.5 Aspects of consumer protection

2.6 How is a Consumer Protected?

2.7 Why consumer protection is necessary

2.8 “Eight Legitimate Rights of the Consumers”

2.9 Responsibilities of the Consumer

2.10 Parties to Consumer Protection

2.11 The laws having consumer protection implication

2.12 An overview of the Bangladeshi Laws on the promotion and Protection of

consumer rights

2.13 Current status of legal protection to consumers in Bangladesh

2.14 Consumer Association of Bangladesh (CAB)

vi
Chapter 3
OVERVIEW OF CONSUMER PROTECTION RIGHTS ACT 2009
3.1. Liability of seller to third party

3.2 Importance of the protection of consumer rights

Chapter 4
DIFFERENT STATUS ON CONSUMER PROTECTION IN
BANGLADESH
4.1 Protection of Consumer Rights

4.2 Procedural hindrances in filing Criminal case

4.3 Problems regarding Court-fees in filing Civil suit

4.4 Lack of Legal knowledge and Delay in Proceedings

4.5 Dysfunctional District, Upazilla and Union Committees

Chapter 5
LEGAL PROVISION RELATING TO CONSUMER RIGHTS
5.1 Introduction

5.2 Penal Code 1860

5.3 The sale of goods Act 1930

5.4 The Trademark Act 1940

5.4 The control of Essential Commodity Act 1956

5.5 The price and distribution of Essential Commodities Ordinance 1970

5.6 The drug (control) ordinance 1982

5.8 The Tobacco Goods Marketing (Control) Act 1988

5.9 The Bangladesh Pure Food Ordinance, 1959

5.10 The Bangladesh Pure Food Rules, 1967

5.11 The Special Power Act, 1974 (Act No XIV of 1974-as modified up to the
31st July, 1978)

5.12 The Food Grain Supply (Prevention of Prejudicial activity) Ordinance,

1956 (Ord. xxvi of 1979)
5.13 The Bangladesh Standards and Testing Institution Ordinance, 1985

5.14 The Iodine Deficiency Disorders Prevention Act, 1989

5.16 The Essential Commodity Act, 1990

5.17 Fish and Fish product (Inspection and Quality Control) Rules, 1997

5.18 Other Laws and Regulations

Chapter 6
CONCLUSION
6.1 Recommendation
6.2 Conclusion

REFERENCES
 ACKNOWLEDGEMENTS

At first, I present my due rewards to all mighty, who have provided me with the valuable
opportunity to build and compete this report successfully with Sincere and sound mind.
I would like to express my gratitude to my supervisor Salena Akter, Assistant
Professor, Department of Law for her guidance during the dissertation program. She
suggestions and comments were really a great source of spirit to make the report a good one.
Finally, I would like to thanks my parents from the bottom of my heart for their
endless support and encouragement.