Name : Muhammad Mersandy Wirajaya

NIM : 1729081010

Lesson Plan
Course: Pengantar Pariwisata dan Perhotelan (1st semester)

Group: Date: Time: No. of students

29th October 2018 2 x 50 Minutes 30

Recent topic work: Recent language work:

 Front Office

Aims:
 Introduces the students about activities in front office department
 Forms the students in group work
 Guides the students in whole class discussion
Objectives:
Students are expected to be able to:
 Identify the front office organizational structure & their responsibilities
 Discuss various activities in front office department such as handling check in-out,
handling complaint, presenting bills, hotel booking etc.
 Demonstrate front office their responsibilities
Assessment:
 Informal assessment
Materials:

Some possible scenario/proeblems in front office department.

Anticipated Problems:

Monitor group discussion so that the class is not noisy

Timing Teacher Activity Student Activity Success Aims of the stage

indicator

15 Greetings/questions Share their  to create

about students’ life proeblems or Ask warm
and introduces questions, if any situation in
what they are going classroom.
to learn today.  to introduce
the learning
objectives

35  Forms the  Discuss the  Each member Cooperative

students into proeblems actively learning,

groups of five provided in participates in

group, group work

 Distributes  Demonstrates  Students are

Some possible how to handle able to

scenario the proeblem perform and

/proeblems in and cope with demonstrate

front office to it reflecting to how to

each group. the rules in handle the

front office. proeblem

reflecting to

the rules in
 front offfice.

30 Guides the students Share the result of Students are able To involve

in whole class group discussion to ask and students in class

discussion with other groups answer question, discussion.

clarify or argue

some unclear

ideas.

20 Reviews or Ask questions or to make sure the

provides answer for further students

unanswered confirmation. understand the

questions or some topic

unclear ideas. comprehensively.

Additional possibilities:

The students are asked to write down what they have learn.

Homework/further work:

The students are assigned to find another possible proeblem that may occur in front office.