Keynote Sigos Product Guide 2013 PDF

SITE Test System
GlobalRoamer
Professional Services
Telecommunications PRODUCT GUIDE
All trademarks and registered trademarks are the property of their respective owners.
Contents
Contents
Keynote SIGOS 6 Use Cases 35
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Network Testing

The Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Radio, Fixed & IP Network Testing . . . . . . . . . . . . . 36
Timeline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Core Network Testing . . . . . . . . . . . . . . . . . . . . . . . . . 37
Portfolio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Quality of Service Testing (QoS)
Periodic QoS & QoE Testing . . . . . . . . . . . . . . . . . . . 38
SITE 12 On Demand Testing. . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Challenge & Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Network Diagnosis . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
How Does it Work?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Content Testing / Handset Simulation . . . . . . . . . 41
SITE Use Cases & Benefits . . . . . . . . . . . . . . . . . . . . . . . 15 Benchmarking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Hardware Components and Interfaces . . . . . . . . . . 16 VoLTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Global Resource Pool . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 M2M Service Assurance . . . . . . . . . . . . . . . . . . . . . . . 44
Quality of Experience Testing (QoE)

GlobalRoamer 21 Real Device Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Smartphone Dataspeed Test App. . . . . . . . . . . . . . 46
Challenge & Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Web Transaction Testing . . . . . . . . . . . . . . . . . . . . . . 47
How Does it Work?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
GlobalRoamer Use Cases & Benefits . . . . . . . . . . . . . 23 Roaming Testing
GlobalRoamer Footprint . . . . . . . . . . . . . . . . . . . . . . . . 66 Inbound Roaming Testing . . . . . . . . . . . . . . . . . . . . 48
Outbound Roaming Testing . . . . . . . . . . . . . . . . . . . 49
Global Roaming Quality Testing . . . . . . . . . . . . . . . 50
Test Tools & Applications 25
Roaming Hubbing Testing . . . . . . . . . . . . . . . . . . . . 51
Test Tools on SITE & GlobalRoamer . . . . . . . . . . . . . . 25
Steering of Roaming (SoR) Testing . . . . . . . . . . . . 52
Test Applications on SITE & GlobalRoamer . . . . . . . 28
Roaming Radar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
International Carrier Quality Testing (ICQT) . . . . 54
Professional Services 29
Telecommunications Fraud Detection
SIM Box Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Challenge & Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Early Charging Detection . . . . . . . . . . . . . . . . . . . . . 56
Managed Services on SITE . . . . . . . . . . . . . . . . . . . . . . 30
Manages Services on GlobalRoamer . . . . . . . . . . . . 32 Revenue Assurance
Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Test Call / Event Generation . . . . . . . . . . . . . . . . . . . 57
CDR Comparison Testing . . . . . . . . . . . . . . . . . . . . . . 58
Billing Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Index 63
Prepaid SIM Recharging . . . . . . . . . . . . . . . . . . . . . . 60
References 64 Boundary Free Testing

Drive Service Testing . . . . . . . . . . . . . . . . . . . . . . . . . 61
GlobalRoamer Footprint 66 Nomadic & Indoor Testing . . . . . . . . . . . . . . . . . . . . 62
Keynote SIGOS
Instead of a Short Welcome – Another Kind of Prologue
In my career at Keynote SIGOS of more than 23 years I have visited our

telecommunications business customers around almost half of the world and
learned to recognize a ‘developed’ country. This is a country where people
talk a lot about getting the right work-life balance. Obviously quality of life is
extremely important.
More and more, whilst crossing continents, I have also been faced in executive
meetings with another type of question about the right balance between
investment and quality of service. This is always a good signal as it shows that
Keynote SIGOS has become known as a synonym for quality.
Somehow, it seems that there is a link between each of these balances,

getting quality in both life and in business.
Considering all technological innovations in the last hundred years, we can say
that the quality of human life has improved dramatically. Initially only in a few
countries, innovations particularly in IT and communication technologies have
helped to distribute this improved quality of life rapidly to all countries, even to
small villages of the world. This is another balance in an ongoing process.
It’s not wrong to say that being ‘connected’ is now almost a human right when we see how people across the globe
are becoming involved in the world economy and in education.
How is SIGOS connected with all these balances? Our core business is to help you ensure best Quality of Service
and Quality of Experience for your end users of communication services, wherever in the world they are. We simply
provide you with the right active testing tools and expertise for the optimization of your business. We are not actively
testing for you the quality of red wine from the Pauillac region of Bordeaux. No, we are helping you to manage
innovation in the world of mobile and Internet technology – in a key area for humanity and for business.
How are we doing it? We support you in getting another perspective on your network and a more balanced view
with active testing in a wide range of areas, from service quality to billing verification, from core network testing to
smartphone testing.
Let us guide you in the following 67 pages. For more information about us you could simply ask any of our more
than 300 existing customers, from mobile and fixed operators to multiple international carriers, regulators and service
providers all around the world. Or you could just contact me directly.
Let me close with a few words about our company. Our HQ is in Germany but we act worldwide, in 126 countries.
Our expert staff are international and intercultural, speaking more than 30 native languages. Together with our global
consulting and partner network, we are committed to being your partner worldwide whilst being at your side locally,
in your culture. We act internationally delivering active testing that increases your revenue and helps you avoid fraud.
We aim to do this in an environment that places highest value on humanity – and we always work at the highest
quality levels.
We are simply proud to do this.
Adil Kaya
President and Managing Director
Keynote SIGOS GmbH
adil.kaya@keynote-sigos.com
Keynote SIGOS
Your worldwide partner

in active testing of telecommunications
The Company
Founded in 1989, Keynote SIGOS is the worldwide leader in

automated end-to-end active testing of telecommunication
networks and services.
Our scalable and entirely customizable solutions enable network

operators, over-the-top (OTT) content and solution providers,
carriers and regulators to fully understand Quality of Service and
Quality of Experience from an end-user perspective.
We have over 300 customers in the telecommunications industry,

including most of the top 100 operators, which benefit from our
comprehensive range of active testing, tracing and reporting
solutions across all technologies (2G, 3G and LTE). Our key Benefits at a glance/Profile:
competences lie in the following areas: 9 German engineering
9 One solution – numerous test
• Quality of Service Testing applications
• Quality of Experience Testing
9 True reflection of customer
• Network Testing (Radio, Fixed, IP, Core) experiences
• Roaming Testing
9 Expert staff with global
• Fraud Detection with Gray Routing market knowledge and rich
• Revenue Assurance with Billing Verification language skill set
• Boundary Free Testing 9 Authorized worldwide partner
• Managed Services network
9 Largest global customer base
The company headquarter is in Nuremberg, Germany, where our
9 More than two decades of
products are developed. Our international expert staff of more than experience in
170 employees speak over 30 languages and are passionate about telecommunications
communications. The network of Keynote SIGOS authorized partner
companies and representatives in over 50 locations across the
globe completes our worldwide presence.
7
Keynote SIGOS
Timeline
Testing and
integration Active participation
Foundation of support for the in standardization
SIGOS System- first German process as full
integration GmbH GSM network member of ETSI
Keynote SIGOS
1985 1987 1989 1990 1991 1992

Industry
First ISDN The idea of First GSM network is SMS is introduced.

communication GSM is born launched in Finland World Wide Web
system is (“Memorandum (“2G”) (www) is born
established of Understanding”)
SITE provides
SIGOS provides test and
test environment
integration support to all GlobalRoamer Launch of BlackBerry,
Keynote acquires for VoIP, ADSL,
German GSM networks goes online PoC, Video Testing
SIGOS GmbH DSL, HSUPA
Keynote SIGOS
2001 2002 2005 2006 2007

Industry
First commercial 1 billion HSDPA is introduced VoIP is now HSUPA is
UMTS network mobile phone established as introduced
is launched subscribers communications
in Norway worldwide platform
8
SITE Testing
Environment now
SITE end-to-end testing SIGOS plans SITE DECT for SITE ISUP for includes mobile
environment for fixed line a GSM core type approval conformance test network end-to-
networks is born network tests introduced for C7 networks end testing
1993 1994 1995 1996 1997 2000
First commercial VoIP in its infancy 3G starts: First CDMA2000

GPRS / EDGE (“2.5G”)
website is used for the commercial system
ADSL allows high-speed
first time is launched in
communication
South Korea
over phone lines
Launch of testing
solutions for QoE
Introduction of Keynote SIGOS (Device Gateway, Real Device and
Keynote SIGOS Global Resource Pool introduces IPv6 Smartphone Data- Web Transaction
Launch of Billing celebrates GlobalRoamer to cover test cases and speed Test App) and testing
Verification and its 20th three quarters of the world’s test interfaces the core network for full QoE
Drive Service Test anniversary countries’ LTE test systems interface for LTE, S1
te SIGOS
no
y
Ke
20
YEA
RS
9
00
2008 2009 2010 2011 2012

19
89 - 2
2013
HSPA+ is Beginning of IPv4 addresses Global permanent Cloud

introduced. LTE era (“4G”) to run out by the deployment of convergence:
Mobile phone connections end of the year IPv6 Internet of
hit 4 billion worldwide everything
9
10
Keynote SIGOS provides you with a complete portfolio for an active
Portfolio testing approach, including the key elements for successful network
management as well as fraud and billing control.
We support you with the optimization of your network performance

from an end-user perspective and help you to find the right balance
between Revenue Assurance and Service Quality.
At the core is:

1.) SITE as your own test system
2.) GlobalRoamer, the worldwide test system hosted by Keynote
SIGOS
3.) Professional Services Telecommunications, providing tailored
assistance by our expert staff
SITE, the SIGOS Integrated Test Environment, is the most advanced

SITE
active end-to-end test system available on the market. It enables
Your own active testing
network operators all around the world to host and work with their
infrastructure for all
own testing facilities whilst easily integrating into existing network
technologies
infrastructures.
With its sophisticated hardware and software components, SITE’s

unique scalability, versatility and flexibility guarantee high
investment security for your complete end-to-end testing
requirements.
GLOBALROAMER Based on the intelligence and technology of SITE, we offer the

worldwide leading reference system for automated outbound
The worldwide reference
roaming testing: GlobalRoamer.
test system hosted
by Keynote SIGOS Hosted by Keynote SIGOS, GlobalRoamer customers can verify the
availability and functionality of their roaming services via a network
of test probes, located in more than 180 countries, providing access
to over 700 networks, all without having to maintain their own
system infrastructure.
PROFESSIONAL Keynote SIGOS Professional Services Telecommunications (PST)

provides fully managed service packages for all important tasks in
SERVICES SITE and GlobalRoamer testing solutions and campaigns. This
TELECOMMUNICATIONS includes project planning and implementation, operation,
Your customized managed maintenance, training as well as solution consulting.
service by our senior experts
Let the Professional Services Telecommunication Expert Team look
after your headaches so you can fully concentrate on your core
business of providing the best QoS and QoE to your subscribers!
11
SITE
SITE
One platform for all your

end-to-end test requirements
:
Challenge
Today, network operators are confronted with an extremely
dynamic market and the challenges of keeping up with new
technology, permanent surveillance of Service Level Agreements
(SLA) and reducing costs – while at the same time maintaining
customer satisfaction. Finding the right balance between all can
be difficult, often involving a lot of time and costs.
In order to meet these challenges, network operators need to find

a cost-efficient solution that enables them to perform preventive
and permanent Quality of Service and Quality of Experience
Assurance.
Solution
Keynote SIGOS offers active end-to-end service quality testing,
which is a standard test approach in the worldwide telecommuni-
cations industry, used in addition to passive monitoring solutions.
Whereas passive monitoring solutions look at the actual traffic in
a network, active end-to-end service quality testing solutions are
important when it comes to testing specific use cases.
Keynote SIGOS has developed the most advanced automated active

end-to-end test system available on the market that complements
any passive monitoring system. SITE gives network operators all
around the world the opportunity to host and work with their own
testing facilities, which are easily integrated into the existing
network structure and existing test environments.
The modular structure of SITE guarantees maximum flexibility and

can be exactly matched to any of your specific requirements. SITE
test systems can range from a small local system to a widely
distributed system. But no matter how big or small the system
might be, – all locations covered by the SITE system can be used for
flexible end-to-end testing.
SITE combines radio, fixed line, IP and core network testing – all in
ONE test system. It enables both single technology testing as well as
cross-technology testing, so that all possible combinations can be
verified: radio, fixed line, IP and core-based technologies (using 2G,
2.5G, 3G, 3.5G and LTE networks).
12
(Basic) Call
SITE Architecture
SIM c
ard s
SIM Multiplexer elect
ion
LAN / WAN
Central Unit
Virtual SIM GSM / UMTS/

Interfaces Card Transfer GPRS HSDPA
Local Units
Core Network Interfaces
Compact Local Units
Radio Interfaces
How Does it Work?
The SITE Test System is made up of five main SIM cards are centrally hosted and virtually transmitted
components: to any of the system’s remote test stations where the
actual test is performed. Subscriber information from
1.) Clients, which communicate with the SITE a SIM card is read out by the system and transmitted
Test System via a Graphical User Interface
via LAN/WAN to any test location required. The SIM
authentication procedure is handled virtually
2.) Central Unit, which comprises all central
processes and which is used for the control between the wireless interface in any location and
and coordination of the complete system the real SIM stored in the central SIM Multiplexer.
3.) Databases, which contain all system The test cases, also controlled by the user from the
configurations like test and measurement Central Unit, are then executed using the specific test
definitions location. This can be automated by flexible test
scheduling possibilities according to customers’
4.) SIM Multiplexer, which handles a large
needs.
number of SIM and USIM cards
:
5.) Local Units, distributed in different locations, An extensive set of tools is available for problem
which contain the test probes for test execution diagnosis, reporting and real-time alarming to adapt
SITE exactly to individual demands.
The user-friendly and intuitive Graphical User Interface Various administrative views provide the right level of
(GUI) can be accessed via a web interface. The user information and tools in relation to individual users‘
logs on to the GUI and controls the whole process permissions.
from testing to reporting.
Central SIM Multiplexing
(Basic) Call
SIM card selection

SIM Multiplexer
Central Unit
LAN / WAN UMTS / HSPA / HS

PA+ Uu Interface
LTE / UMTS /
HSPA+ Uu
Virtual SIM Interface
Interfaces Card Transfer
Local Units
Core Network Interfaces
Compact Local Units
Radio Interfaces
13
SITE
Ensuring High Performance, Security

and Stability
9 SITE runs on a stable, Linux-based server solution offering

highest standards of redundancy
9 To ensure maximum performance, the SITE System uses

an open SQL database
9 All configuration information, test results, measurements

and KPIs are stored logically, to provide clear measurement
and reporting capabilities
9 Using powerful filter functionality, any database listing can

be easily modified and a multi-format export function allows
the sharing of data with other network support tools
9 To avoid any resource conflict, an intelligent resource :

management system controls access to interfaces and
SIM cards, ensuring smooth operation and maximum
test parallelism
9 The self-management checks system components regularly

and generates an alarm in the event of any failure
14
SITE Use Cases
Network Testing
Radio, Fixed & IP Networking Testing (p. 36)
Core Network Testing (p. 37)

Periodic QoS & QoE Testing (p. 38)
On Demand Testing (p. 39)
Network Diagnosis (p. 40)
Content Testing / Handset Simulation (p. 41)
Benchmarking (p. 42)
VoLTE (p. 43)
M2M Service Assurance (p. 44)

Real Device Testing (p. 45)
Smartphone Dataspeed Test App (p. 46)
Benefits
Web Transaction Testing (p. 47) 9
Modular design architecture
guarantees maximum
flexibility and can be easily
Roaming Testing integrated into existing test
Inbound Roaming Testing (p. 48) environments
Outbound Roaming Testing (p. 49)
9 Get the full picture on your
Global Roaming Quality Testing (p. 50) end users’ experience through
Roaming Hubbing Testing (p. 51) end-to-end testing
Steering of Roaming (SoR) Testing (p. 52) 9 Identify and localize service
Roaming Radar (p. 53) and network outages early,
International Carrier Quality Testing (ICQT) (p. 54)
before actual service
degradation and threat of
revenue losses
Fraud Detection 9 Reduce operating costs by
SIM Box Detection (p. 55) automated monitoring,
Early Charging Detection (p. 56) testing and reporting and
increase personnel efficiency
Revenue Assurance 9 React in the shortest time

possible, thanks to real-time
Test Call / Event Generation (p. 57)
reporting and alarming
CDR Comparison Testing (p. 58)
Billing Verification (p. 59) 9 Initiate reproducible scenarios
easily to guarantee maximum
Prepaid SIM Recharging (p. 60) test case comparison
Boundary Free Testing 9 Receive software updates and

expert support quickly and
Drive Service Testing (p. 61) reliably
Nomadic and Indoor Testing (p. 62)
15
SITE
SITE HARDWARE COMPONENTS AND INTERFACES
SITE Central Unit / SIM Multiplexer

The Central Unit is the heart of the Keynote SIGOS Test System,
comprising all central processes. It is the central part to control and
coordinate all system components. At any point in time add-ons can
easily be connected to the existing infrastructure, supporting any
future growth of your system.
The SIM Multiplexer has the capacity to host up to 225 SIM cards at
a time and is used to virtually transmit the SIM or USIM information
to any of the system’s remote test stations. There is no limit to the
number of SIM Multiplexers connected to the SITE System, resulting
in the ability to manage an unlimited number of SIM cards.
SIM Multiplexer
LU 6
SIM Card Board
Central Unit
CLU5 / WLU5
16
SITE Hardware Components
UNIT DESCRIPTION ADD ON
Central Unit DB Server Central part of the architecture containing configuration database and test data
Central Unit UI Server Central User Interface Server coordinating system and user interaction processes
Central Unit KPI Server Contains Key Performance Indicator and measurements database from all test case runs 9
Central Unit Extension (CUX) Provides the possibility to increase the number of parallel running test cases 9
Uninterruptible Power Supply Ensures an uninterruptible power supply for more stability 9
Keyboard/Monitor System hardware administrator interface to control the system (rack-mounted)
KVM Switch Switches the keyboard and monitor between the different servers
DB Backup Server Configures and stores all database backup files 9

MAP Server Stores all maps that are used in the SITE Graphical User Interface (GUI) 9
VPN Server Front-end access to Local Units via Virtual Private Network (VPN)
SSM Proxy Server Controls proxy connection between units (Example: SITE to GlobalRoamer via Global Resource Pool)
SIM Multiplexer SIM card library for tests and storage for all SIM cards and USIMs
Load Balancer Balances user distribution over all UI servers 9
MLU
Local Unit
Device Gateway
17
SITE
SITE Remote Components

The remote components, also called Local Units, are distributed in
different geographic locations and are used for test execution.
SIM cards are centrally hosted in the SIM Multiplexer and virtually
transmitted to any of the system’s remote test stations where the
actual test is performed.
Keynote SIGOS offers various remote components to accommodate

all your testing needs, ranging from stationary (to be used in a static
location) to portable (can be moved from one location to another)
and mobile (can be used in motion).
UNIT CONNECTION LOCATION APPLICABLE INTERFACES

Local Unit LOCA-
fixed stationary Radio, Fixed Line, IP, Core
TION
Compact Local Unit fixed stationary Radio, Fixed Line, IP
Wireless Local Unit wireless portable Radio, Fixed Line, IP
Mobile Local Unit wireless mobile Radio
Device Gateway
USB, smartphone,
(combined with fixed stationary
consumer devices
CLU)
Nomadic F fixed stationary Radio
Nomadic W wireless portable Radio
Nomadic M wireless mobile Radio
wireless Radio,
Mini Data Probe portable
or fixed IP (if connected fixed)
Mini Data Probe
(Specimen) Mini VoIP Probe fixed stationary IP
Mini VoIP Probe
Nomadic Unit
18
SITE Test Interfaces
Keynote SIGOS offers interfaces supporting the full range of today’s
telecommunication technologies and frequencies.
Tests can be executed in 2G, 2.5G, 3G, 3.5G and LTE networks via
radio, fixed-line, IP and core-based interfaces.
The interfaces are inserted into the remote components, which can
then be used for stationary, portable or mobile deployment.
The wide range of interfaces lets you decide what to test and where
to test it – according to your requirements.
RADIO / AIR FIXED LINE IP CORE NETWORK

INTERFACES INTERFACES INTERFACES INTERFACES
2G Core
GSM / GPRS / LAN Ethernet IP
PSTN a/b (GSM Gb over E1/T1/IP,
EDGE Um over 4 ports
GSM A over E1/T1/IP)
3G Core
UMTS/HSDPA/HSUPA LAN Ethernet IP
ISDN SO (IuCS over IP,
Uu (HSPA+) over 1 port
IuPS over IP)
LTE Core
UMTS Uu (AWS Band) ISDN S2m WiFi / WLAN IP
(S1 over IP)
Fixed Line Core

LTE/UMTS/HSPA+ Uu Mini VoIP
(ISUP over E1/T1)
CDMA 2000 1x EV-DO
All test interfaces are developed by Keynote SIGOS and made in Germany.
Sample Interfaces
19
SITE
Global Resource Pool

Most SITE solutions are deployed for testing networks within
national boundaries. Some existing SITE installations also cover
international testing by deploying SITE Local Units in neighboring
countries for the purposes of outbound roaming testing and fraud
detection. However, international testing on a large scale usually
comes up short.
The unique feature “Global Resource Pool” enables users to expand

the capability of their SITE system by connecting it to the worldwide
network of GlobalRoamer test probes.
GlobalRoamer is a scalable pre-deployed infrastructure of

worldwide testing probes owned and managed by Keynote SIGOS.
This frees operators from the cumbersome manual implementation,
operation and maintenance of remote test interfaces in neighboring
countries and gives access to over 700 networks in more than 260
additional locations worldwide.
Globalize your SITE system and take off with GRP!
With Global Resource Pool your SITE system

gets access to test probes all over the world
20
GlobalRoamer
G LO B A L R OA M E R
The leading reference system for worldwide testing
Challenge
Customers roaming in mobile networks abroad often complain
about not getting the services expected.
Violated roaming agreements, network disruption and gray routes

are just some of the issues network operators have to deal with in
addition to the lack of operational visibility of the roaming
partners’ networks. This is why a permanent observation of all
roaming services is a key task for network operators in order to
protect their revenues and increase customer satisfaction.
Solution
Based on the intelligence and technology of SITE,
Keynote SIGOS’ fully hosted GlobalRoamer offers the
most extensive platform for automated end-to-end
roaming testing and troubleshooting. With access
to 700+ networks worldwide, GlobalRoamer allows
to verify that all services are fully available for
roaming customers without operators investing in
own testing infrastructure and the efforts of running
their own SITE system.
Enjoy the convenience of predefined tests and reports

by accessing our comprehensive library of templates,
while the option of customer-specific test scenarios
provides you with full flexibility and experience-based
alternatives!
21
GlobalRoamer
How Does it Work?

The largest and most comprehensive network of testing facilities
already covers more than 90% of the world’s countries, and keeps
on expanding.
GlobalRoamer customers can use this sophisticated testing

infrastructure through an easy to navigate web-based graphical
user interface. Simply log on with your password and set up your
test schedules.
Via our unique SIM Multiplexing technology, your SIMs can be

virtually transmitted to any of GlobalRoamer’s more than 2400 test
probes worldwide for 2G, 3G, LTE, CDMA and fixed probes,
where tests simulating end-customer experience are performed.
Extensive alarming, performance notifications and reports provide

TIP: Keynote SIGOS can also real-time network visibility for rapid fault resolution, essential to
provide fully managed test
ensure high QoS to your end customers.
services so that all that you really
need to do is look at the results
All You Need to Do

• Get your account at Keynote SIGOS
• For testing in mobile networks: send your test SIM cards

GlobalRoamer Login to Keynote SIGOS
• Access the worldwide test network via the Internet
• Define and set your tests running
• Collect the results

How to access
GlobalRoamer
22
GlobalRoamer Use Cases
Network Testing
Radio, Fixed & IP Network Testing (p. 36)

Network Diagnosis (p. 40) Benefits
9 Get the full picture on the
Benchmarking (p. 42) service quality your customers
VoLTE (p. 43) are experiencing worldwide
with automated active
end-to-end testing and
observation
9 Real-time reporting and
Real Device Testing (p. 45) alarming
Web Transaction Testing (p. 47)
9 Largest footprint of over 2400
test probes across the globe
with access to networks in
Roaming Testing more than 90% of the world’s
countries
Inbound Roaming Testing (p. 48)
Outbound Roaming Testing (p. 49) 9 Cost-effective solution: Simply
start using GlobalRoamer –
Global Roaming Quality Testing (p. 50) no hardware and software
Roaming Hubbing Testing (p. 51) investment, no maintenance,
Steering of Roaming (SoR) Testing (p. 52) no CAPEX, no setup or exit
Roaming Radar (p. 53) fees for GlobalRoamer use
International Carrier Quality Testing (ICQT) (p. 54) 9 Flexible packages available
(‘prepaid’ for ad-hoc testing /
Fraud Detection ‘flat-rate’ for periodic testing)
SIM Box Detection (p. 55) 9 Pay-as-you-use concept

(with full functionality)
Early Charging Detection (p. 56)
9 Easy web access allows

24/7 availability, irrespective
Revenue Assurance
of time zone
CDR Comparison Testing (p. 58) 9 Independence and
convenience through
Billing Verification (p. 59)
prescheduled automated
Prepaid SIM Recharging (p. 60) test execution
9 Save valuable time thanks to

Boundary Free Testing comprehensive libraries of test
Drive Service Testing (p. 61)
cases and report templates
Nomadic and Indoor Testing (p. 62) 9 Fast enabling of new roaming
partners
23
GlobalRoamer
The World at Your Fingertips!

Enter the most extensive global network
test system from your desk and gain
access to:
189 COUNTRIES
268 LOCATIONS
705 NET WORKS
378 POOL SIM CARDS from
351 DIFFERENT OPERATORS
GlobalRoamer country
GlobalRoamer location
April 2013
Visit page 66 for the full GlobalRoamer footprint
24
Test Tools & Applications
Test Tools on SITE and GlobalRoamer
With SITE and GlobalRoamer Reporting, users can create, display and SITE
forward multiple reports generated from measurements collected in
the KPI database. Keynote SIGOS standard KPIs, customized GR
measurements and KPIs according to ETSI specifications can be
selected to form the basis of these reports.
While report creation is done by easy drag-and-drop arrangement,

users can visualize test results with several graphic reporting tools,
including flexible charts, diagrams and other enhanced visualization
functionalities.
With the users defining individual threshold settings and severity

points, real-time alarms can easily be configured to automatically
send SMS, e-mail, SNMP notifications, etc. to predefined recipients.
TEST TOOLS DESCRIPTION BENEFITS

Simple to use, fast and easy drill down to individual trace
The graphical Dashboard provides a simple yet intelligent
level. Saves time compared to multiple reports, while
Dashboard interface to SITE and GlobalRoamer Reporting. Multiple reports
individual configuration to additional data analysis is
can be displayed, filtered, updated and individually configured.
possible.
Reporting and
The Geographic Information System (GIS) is integrated into SITE
Alarming
and displays a large set of KPIs and received GPS information
Map-based, near real-time view of captured and analy-
GIS created during drive tests. All data is processed and displayed
zed KPIs generated from service testing “on the move“.
on the operators’ individual geographic maps or alternatively
on Google Maps.
The Test Case Editor provides the possibility to create individual

Customized and complex test case scenarios can be
and customized test cases. Via a user-friendly drag-and-drop
Test Case Editor function, complex test case scenarios can be assembled ad-hoc
quickly built to match individual needs for network
testing and tests for new network services.
and individually.
Test Creation
Tools This tool allows intuitive automated recording of browsing
actions taking handset characteristics into account. It retrieves
SITE Recorder gives instant remote control access to
mobile and provider-specific web and WAP pages from the
SITE Recorder network and shows traces to get real information on download
specific handset characteristics and browsers in a remote
location without the need to travel anywhere to use it.
behavior and latency. Recorded browsing sessions can be
edited and adapted with the Test Case Creator at any time.
This tool visualizes the status of the mobile network services

The service view provides an easy high-level overview of
based on the operator‘s graphical network architecture plan.
Service Alarm the status of the whole network. Upon services
Alarms triggered by intelligent trace analysis can be linked
Map performing below specific thresholds the responsible
directly to specific network elements within the operator
network elements are highlighted for further drill-down.
infrastructure.
SITE records traces of the Layer 3 Non Access Stratum signaling

Diagnosis messages sent and received by the mobile. (Available for 2G,
Tools 3G and LTE)
Layer 3 Optionally, the NAS traces are supplemented with traces of
Detailed insight into message flow and protocol data
Tracing and Radio Resource Control (RRC), signaling messages exchanged
exchange between mobile station and network for
Trace between mobile and the radio access network. (Available for
quality monitoring and communication troubleshooting.
3G only)
Inspector
Additional information derived by the trace inspector provides
insights into the causes of failing test cases, e.g. Protocol
Discriminator, Message, Cause Text, Cause Value.
25
Test Tools on SITE and GlobalRoamer
SITE
GR
Dashboard
Sophisticated Dashboards
provide multiple overviews
Drive Service Testing GIS

Displaying the test results
in geographical maps
Test Case Editor

Arrange your own test scenarios
in a drag-and-drop GUI!
26
SITE
SITE Recorder GR
Easy recording
of web browsing
interaction
Service Alarm Map

For a fast network status
summary based on your
architecture
Trace Inspector and Layer 3 Tracing

Deep Trace drilldown for your intelligent root cause analysis
27
SITE Test Applications on SITE and

GR GlobalRoamer
Keynote SIGOS offers a wide range of test cases to verify Quality of
Service in your network. You can access a huge library of more than
:
450 standard test cases measuring over 5300 KPIs. An additional
550 Drive Service Testing KPIs as well as over 1000 customer-specific
measurements and tests conclude the scalability and flexibility of
SITE and GlobalRoamer.
TEST APPLICATIONS SAMPLE FEATURES / TEST CASES
Network Registration Network Registration Circuit Switched / Packed Switched
Service Accessibility
(Call Establishment, CLI Transparency)
Interactive Voice Response
(Voice Mailbox, Voice Prompts, Service Availability, Recognition Rate)
Voice Services
Supplementary Services
(Mobile, Fixed, VoIP)
(Call Forwarding, Call Barring, Call Waiting, Call Hold, Multi-Party Call)
HD Voice, AMR-wideband (G.722.2) support for Iu-CS and smartphone,
wideband support (G.722) for VoIP
Push-to-Talk
SMS, MMS, Mobile IM

Messaging
(Service Functionality, Transmission Time, Storage Limitations)
Data IP
Data
(Upload, Download, Transfer Rates), E-mail, POP3 / IMAP Server, WAP,
(2G, 2.5 G, 3G, LTE)
Web Browsing, speedtest.net test case)
Video Telephony, Video Quality, Streaming

Video
(YouTube, Flash, RTSP)
Media Download
Value Added Services (ring tone, video, logo, etc.)
Ring back tone, Digital Rights Management
End-to-end content testing of various handsets; database of more than 1000

Handset Simulation
mobile device profiles and their relevant parameters
Device Gateway, USB Stick / Smartphone Integration,

Real Device Testing
Smartphone-based speed testing
28
Professional Services Telecommunications
PROFESSIONAL SERVICES
T E L E C O M M U N I C AT I O N S
Let us do the job for you!
Challenge
No matter whether keeping an eye on your network performance
in the long term or just for specific projects, you are expecting the
benefits of the most comprehensive active end-to-end test system,
but may not want to look after the administration and operation of
the infrastructure.
Solution Benefits
Keynote SIGOS provides fully managed service packages with
Your access to a dedicated team
different levels in SITE system hosting, maintenance, administration of telecommunication experts!
and operation, while you can fully concentrate on your business.
Depending on the decision of which tasks should be outsourced to 9 With low or no resources
required, you can take upfront
us, we can handle complete SITE systems, as well as manage smaller
CAPEX out of the budget and
ad-hoc testing projects. These individual services can be realized on reduce OPEX in the long run
your own SITE platform (on-site and/or remotely), or as a fully
managed solution where Keynote SIGOS hosts the SITE system. 9 Make use of the know-how
of the most experienced
engineers in the testing area
Keynote SIGOS also carries out a variety of GlobalRoamer testing to tackle dedicated projects
campaigns for special projects and events. Also within these fully
customizable managed service packages, our experienced and 9 Focus your time and energy
on using our test results to
specially trained staff will support you in each phase of your testing
perform network trouble-
requirements. shooting and other more
important tasks
29
Managed Services on SITE
Your dedicated single point of contact will manage all accruing tasks
together with a pool of experts at hand. While all these functions
can be carried out remotely and on-site, a mixture of both is usually
recommended. All tailored to your individual requirements, you can
choose among various levels of SITE Managed Service.
SITE Administration Services

With this starter managed services package, you own a SITE system.
With over 20 years of experience, all the relevant administrational
tasks, including the rollout of new hardware, are carried out by the
Keynote SIGOS Professional Services Telecommunications Team.
Ensure that the SITE platform Typical tasks include:

is always available for all • User account management
internal users • Probe management
• SIM card management
• Cooperation with Keynote SIGOS support department
• Ticket management
• SITE System Health reporting
• Regression tests after SITE software releases
• Support of hardware rollout
SITE Operational Services

This managed services package works well for both situations:
You own your SITE system or you want Keynote SIGOS to host and
manage your system.
The package includes the configuration of test scenarios, KPI

reports, network performance alarms and dashboard functions, all
invaluable for benchmarking, roaming, revenue assurance, QoS
and other important network performance indicators.
Guarantee continuous Typical tasks include:

service monitoring, • Technical assessment and capacity analysis to coordinate
reporting and alarming requirements within different departments
• Configuration and management of tests, technical reports and
alarms
• Trend reports and Dashboards for QoS monitoring
• Know-how transfer towards all involved engineers on-site
• Customized report and alarm distribution among different
departments
• Preparation of management reports
30
SITE QoS / QoE Master Expert Services
This elite package is designed to speed up your ‘Time back to
Service’!
The SITE System automatically monitors all crucial services and

alerts the relevant teams as soon as there is a negative impact on
your service quality. Keynote SIGOS experts will then analyze and
address the problem by using the vast array of SITE on-board
analysis tools. While all tasks can be executed on-site or remotely,
this managed package takes quality management fully into
perspective.
Typical tasks include: Reduce the time back to service

• Root cause analysis of detected service problems with SITE
and recover your service quality
step by step
• Distribution of all relevant log data (traces, pcap files, result
files) between the relevant departments and teams
• Definition of post-processing and process improvements
• Support in solving the network problems and corresponding
regression tests
• Workshops for each involved department in order to present
and explain the findings and processes
• Know-how transfer to all involved teams
Revenue Assurance with Billing Testing

Keynote SIGOS‘ Revenue Assurance Solution provides a powerful
and flexible way to detect inaccurate billing in complex and fast
changing tariffs.
Make use of our managed service comprising the full revenue

assurance chain! Keynote SIGOS will define the test call scenarios
and set up the tariff models used by the rating engine. As a result,
you can benefit from regular reports summarizing mismatches and
deviations and with all details required for effective
troubleshooting.
Managed Service on SITE Overview
31
Managed Services
on GlobalRoamer
Keynote SIGOS hosts and maintains a variety of GlobalRoamer
testing campaigns for different requirements.
Roaming Steering / Anti-Steering Tests

Test the functionality of any steering activities!
A number of location update tests are performed and examined by

Keynote SIGOS experts to analyze country- and network-specific
steering.
By distributing multiple tests over a large number of networks, it

is determined whether the planned steering ratios between the
networks are fulfilled.
GRQ Tests
Based on general experience of the roaming market,
approximately 80% of your outbound roaming revenue comes from
the top 20 roaming partners.
For this reason the GSM Association recommends close monitoring

of service quality during outbound roaming with these top roaming
partners.
You can use the SIMs of your most important partners within our
worldwide test system and regularly measure, monitor, report and
receive alarms on all aspects of the service quality among your
roaming networks.
Needless to say, Keynote SIGOS is fully compliant with the GRQ

framework.
International Carrier Quality Tests

By constantly monitoring the transmission quality of all connected
carriers, traffic can be routed intelligently to the best available.
Carriers are interested in observing their SLAs with the operators
and finding the right balance between revenue and the volume of
traffic coming from each operator.
To route traffic away from any carrier delivering poor quality

transmission, work with Keynote SIGOS to understand and monitor
the traffic quality to more than 700 operator networks worldwide.
32
SIM Box Detection
Fraudulent usage of SIM boxes remains a major issue for many
network operators. Often, the cause of revenue leakage remains
unnoticed, with no actions taken. Keynote SIGOS‘ SIM Box Detection
solution is the leading tool for mobile and fixed-line bypass
detection.
With our managed services you can detect gray routes, get
real-time alerts of SIMs used in SIM Box equipment and stop your
interconnect revenue losses!
Billing Testing for Roaming

Operators need to implement effective solutions to manage and
control revenue assurance for their roaming agreements, including
all the aspects of accurate billing. SITE offers a precise and
reliable tool for rating verification and CDR comparison in outbound
roaming services.
Take advantage of Keynote SIGOS Managed Services to ensure

correct billing for you and your customers globally!
Testing Campaigns for Special Events

Mega events like the Olympics, the World Cup, religious festivals and
others, attract huge numbers of international roaming subscribers,
increasing the pressure on network operators to provide superior
service quality. Due to high expectations for uninterrupted and
seamless network services, the window of opportunity to retain
roaming subscribers is small in order to avoid loss of immediate
revenues and customer churn.
With Keynote SIGOS‘ multi-staged and tailored testing campaigns

to measure and monitor your QoS, you are best prepared to
successfully facilitate as well as optimize your earnings for the full
duration of any special event.
33
Training
Keynote SIGOS offers a broad range of training to users of SITE
and GlobalRoamer. Training can either be scheduled on demand
at your own premises or at the Keynote SIGOS training center in
Nuremberg, Germany.
With seats limited for each training session, maximum efficiencies

are achieved.
Reporting &
Diagnosis
– Advanced
User Training
– Advanced
Administrator Test Case Editor
Reporting & Diagnosis – Base Training Training
User Training – Base
Users Strategic Users Administrator Test Case Developer

Scheduling tests Scheduling tests Administrator of Developer of test
(ad hoc) Scheduling reports infrastructure, access cases
Defining alarms rights management
34
Use Cases
USE CASES
Network Testing
Radio, Fixed & IP Network Testing (p. 36)

Network Diagnosis (p. 40)
Benchmarking (p. 42)
VoLTE (p. 43)

Real Device Testing (p. 45)
Web Transaction Testing (p. 47)
Roaming Testing
Inbound Roaming Testing (p. 48)
Outbound Roaming Testing (p. 49)
Global Roaming Quality Testing (p. 50)
Roaming Hubbing Testing (p. 51)
Steering of Roaming (SoR) Testing (p. 52)
Roaming Radar (p. 53)
International Carrier Quality Testing (ICQT) (p. 54)
Fraud Detection
SIM Box Detection (p. 55)
Early Charging Detection (p. 56)
Revenue Assurance
CDR Comparison Testing (p. 58)
Billing Verification (p. 59)
Prepaid SIM Recharging (p. 60)
Boundary Free Testing

Drive Service Testing (p. 61)
Nomadic and Indoor Testing (p. 62)
35
Use Cases
Network Testing
Radio, Fixed &

SITE
IP Network Testing
GR Challenge
Are you experiencing network problems or service quality
PST
degradation?
Even though fixed networks continue to maintain their relevance,

radio networks have evolved to be today’s leading form of
communication. In addition to that, IP-based voice and video services
are on the rise and growing more and more in importance. But no
matter which technology – subscribers are expecting the same
quality from all these services.
So, how can you stay up to date and ensure Quality of Service and
Quality of Experience across all technologies?
Benefits Solution
Keynote SIGOS offers automated end-to-end test solutions for all
ONE platform for testing
multiple technologies types of technologies.
 Best reflection of end-user With the SITE test system, Quality of Service and Quality of
experience because of
Experience can be tested in various test scenarios, either within
end-to-end quality testing
one technology or across technologies. Tests can be executed in
 Reduce operating costs by 2G, 2.5G, 3G, 3.5G and LTE networks via radio, fixed-line, IP and
automated monitoring, core-based interfaces.
testing and reporting
 Periodic and ad-hoc quality

testing
 Real-time reporting
and alarming
Testing in all network technologies – mobile, fixed and IP
36
Use Cases
Network Testing
Core Network Testing

Challenge SITE
Are you unable to localize the source of your network problem, and
need to check the service independently of the radio-specific issues?
Do you need to perform regression testing quickly to verify service PST
degradations?
Sometimes service problems lie within the core network and not
within the radio access points. In this case, active end-to-end testing
that uses air interfaces to test Quality of Service and Quality of
Experience may be the wrong approach, as radio-specific problems
could disturb the test results.
Solution Benefits
Test the Quality of Service by emulating the radio access part and
Elimination of radio-specific
connecting directly to the core components. By doing this, you can problems!
completely eliminate radio-specific problems and concentrate on
the preferred test cases, getting results faster by activating mass 9 No worrying about radio
coverage or cell congestion
testing. It also offers reliable and quick regression testing of the core
network functionality. 9 Cost reduction, increased
speed and volume testing
Sometimes, the connection to the core network can also be
9 Increased testing efficiency
beneficial, because air interfaces can get very busy in crowded
locations and network operators do not want to occupy these 9 Active simulation of up to 30
subscribers per core network
valuable resources with additional testing. Core network testing
interface in parallel
lets you execute tests in a very short time frame or in high volumes
without using air interfaces. Typical cases would be the update of 9 Detailed trace analyses
a network component or the influence of a high number of
concurrently connected subscribers.
9 Full support of all SITE test
applications
Mobile Core Network
Mobile Core
Network Interfaces
see page 2
37
Use Cases
Periodic QoS & QoE Testing

SITE Challenge
Are you having difficulties ensuring continuous QoS and QoE in your
GR network?
PST
Slow setup times, service outages and unsuccessful data downloads
can be experienced in every network. Since customers usually have
multiple options at hand, poor quality – even if it’s only occasionally –
can have severe short-term consequences, especially now that mobile
number portability is common and switching between operators has
never been easier.
In a highly competitive market, providing and maintaining the

highest quality to end customers is the key to a sustainable
competitive advantage.
Benefits Solution
Keynote SIGOS offers automated end-to-end testing solutions for
Automatic end-to-end
measurements 24/7 and QoS and QoE. Around the clock, measurements are taken at the
365 days a year communication endpoint (rather than in network nodes), giving the
operator in-depth insights into network perception from the eye of
9 Extended testing time because an end user.
of continuous heartbeat tests
9 Best reflection of end-user Active test calls can be generated 24/7 without the cost of 24/7
experience staff. In combination with a centralized alarming system based on
9 Fast identification and measured KPIs, the system provides excellent real-time feedback on
localization of service and the service levels of the network.
network issues, before actual
service degradation
9 Reduced operating costs

because of automated
monitoring, testing and
reporting
9 Full control of the testing

scope
38
Use Cases
On Demand Testing
Challenge SITE
Are you receiving customer complaints and require instant access to
testing your network services? GR
PST
As Quality of Service is easily influenced by many factors, any
undiscovered weak points and service outages risk potential revenue
and image loss.
This is why quick action needs to be taken as soon as any complaints

such as “BlackBerry e-mail service not reliable” or “basic voice calls not
possible” emerge in certain locations. It is crucial to understand the
problem, receive trace analysis for troubleshooting, and fix the service
failures instantly to guarantee a speedy time back to first-class service.
Solution Benefits
The SITE system provides the opportunity of 24/7 ad-hoc
Reproducible ad-hoc testing –
end-to-end testing of services and components for rapid and anytime, anywhere
focused troubleshooting of service problems.
9 Circumvent unnecessary
testing delays and place
Ad-hoc tests can be generated to and from all locations covered by
control back in your hands
a private test system for easy and quick localization of root causes:
via drill-down to identify particular service problems, through 9 Benchmark your service
individual test result views or even with detailed test trace quality and performance
against historical values or
information. In combination with a centralized alarming system
against those of the
based on measured KPIs, the system provides excellent real-time
competitors
reports on the service levels of the network.
9 Receive trace analysis for
If a broader approach is needed, Keynote SIGOS GlobalRoamer also troubleshooting in order to
guarantee a speedy time back
allows the worldwide testing of services in a roaming scenario with
to first-class service
access to probes currently covering more than 90% of the world’s
countries and reporting capabilities to view reports by service, 9 Perform reproducible ad-hoc
roaming partner or country as an example. tests to check whether service
has been re-established
9 Enable multiple test cases

simultaneously
39
Use Cases
Network Diagnosis
SITE Challenge
Something is wrong, but you cannot track down what and where
GR exactly it is.
PST
Service outages are easily detected through the results of active
testing, but if the cause of the fault lies within the network
infrastructure it is not as easy to determine it precisely.
Benefits Solution
SITE detects bottlenecks and service problems in the network
Find the root cause of service
outages faster! infrastructure via its unique Service Alarm Map (SAM).
9 Technical service teams Individual network elements and systems are correlated with
are supported with detailed
relevant end-customer services to anticipate, analyze and visually
“drill-down” information
display service network problems. Drill-down function supports the
9 Identify root cause of problem technical service teams with crucial information like error IDs, trace
details and measurement values to improve reaction times during
9 Get real-time alerts and reports
of incidents traffic congestions and network element failures.
9 Fix network problems before

subscribers lodge a complaint
9 Speed up back-to-service time

9 Minimize revenue leakage
40
Use Cases
Content Testing /
Handset Simulation SITE
Challenge
Is my delivered content consistent across devices?
PST
The huge variety of available data services like web and WAP
browsing, video streaming, MMS and video telephony has to be
consistent across the great variety of available handsets on the
market. Delivered content that is not displayed in the expected
formats causes negative impacts on your subscribers’ QoE.
Solution Benefits
The answer lies in automated testing while taking handset specifics
Test and verify the content
into account. Our powerful handset simulation tool, integrated into display on various devices!
the SITE test system, draws on a library of more than 1000 virtual
handsets to imitate handset behavior without the efforts and costs 9 Real end-to-end mobile
content testing of multiple
of labor-intensive manual testing.
handsets
New customer- or country-specific handsets can also easily be 9 Automated testing of services
integrated, and an extensive number of SIM cards can be managed like web and WAP browsing,
MMS, streaming, video
with our central SIM Multiplexer.
telephony, content download
9 Save time and costs of manual

testing
9 Increase customers‘ QoE as

well as your potential revenue
Picture and text not

displayed correctly
41
Use Cases
Benchmarking
SITE Challenge
Do you want to identify gaps, opportunities and your true potential
GR for improvements?
PST
How does your network perform compared to your competition?
Who is the best performer, nationally and internationally? Do you
want to quantify measures of your performance and the gap between
your business and best practices?
Benefits Solution
National Approach: Start off with a national performance
Compare your network
performance to the investigation on your network and service quality after national
competition! rollout has been completed. The SITE test system lets you
benchmark your network services against the competition based
9 Enhance your own network on internationally approved and recognized KPIs in a fast, flexible
performance by comparing it
and easy way.
to successful operations of
competitors International Approach: Benchmarking of international carriers
is an important step to ensuring highest quality of service and
9 Initiate an action plan for ultimately affecting your revenue. In order to get a comprehensive
implementation and increase overview of multinational or group-wide benchmarks,
revenues in the long run GlobalRoamer’s extensive footprint of more than 2400 testing
probes worldwide enables you to perform comparisons on a global
scale.
Static Test Approach: Static benchmarking tests are generally

performed at airports, city centers, mega events and other hot spots
where masses of people congregate. Using an active end-to-end
test scenario, this network benchmark assessment provides
a valuable observation of your network from a subscriber’s point of
view.
On The Move Test Approach: Drive Service Tests cover different

geographical areas of locally competing networks rather than
focusing on static locations. This simulation of subscriber behavior
moving from one cell to another provides a comprehensive
performance overview of the complete network.
42
Use Cases
VoLTE
Challenge SITE
Is the availability and quality of your VoLTE service fully in place?
GR
Using VoLTE to place phone calls with mobile devices over the data PST
network is an upcoming trend with many challenges as LTE users are
expecting similar experiences when using the same technology for
data, voice and other multimedia services.
Preparing for the unparalleled growth rates of VoLTE users predicted,

can you ensure that each element of your IP network is optimized for
the package- and time-crucial delivery of voice services with
a constant superior level of quality?
Solution Benefits
SITE is the cost-effective, scalable test platform to realistically test
One multi-testing platform to
your VoLTE services via three unique approaches: Real Device verify your VoLTE services!
Testing, Testing via LTE Air Interface and via the S1 Core Network
Interface. 9 Real subscriber experience
9 Robust and reproducible
SITE allows you to emulate actual phone calls in order to get an results
accurate picture of how your VoLTE is performing. You can measure
important KPIs at various access points of your network and analyze
9 Extendible and flexible
solution
the root cause of any problems by isolating faults and verifying the
quality at different service levels. 9 Detailed tracing for trouble-
shooting and root cause
analysis
Receiving steady and reproducible test results in order to ensure
high data service quality will equip you with the right solution to 9 Maximize return on
maximize your subscribers’ real Quality of Experience on your 4G investment
networks.
E-node B
43
Use Cases
M2M Service Assurance

SITE Challenge
Can you ensure that your M2M service performs well across the
GR globe?
PST
M2M services are moving into more and more industries like
Automotive, Chemical, Healthcare & Pharma, Transport and Logistics,
Security, Wholesale & Retail, Energy as well as the Public Sector and
can evolve to a new, significant source of revenue for mobile
operators.
Furthermore, some M2M services are of vital importance and can

even save lives, such as ‘e-call’ in the automotive industry (an alert
system for cars involved in accidents), which is why a continuous and
all-embracing monitoring of the M2M service is essential.
Benefits Solution
Keynote SIGOS helps you to provide seamless performance and
Ensure correct function of
your M2M services! 24/7 quality testing of local and global embedded M2M services
based on real scenario testing.
9 Longstanding experience in
testing of large global
The SITE system and the GlobalRoamer platform with its extensive
operators‘ M2M services
global reach can perform active end-to-end service tests
9 Best reflection of end-user periodically and ad-hoc, helping to ensure a peak quality of M2M
experience because of end-to- service in both home and roaming networks. In addition, the
end quality tests automated alarming feature supports you with fast detection and
9 Fast identification and correction of service outages before larger service deterioration
localization of service and would dramatically impact the service delivered.
network issues, before actual
service degradation SITE M2M tests are based on a standard customer access to the
operator‘s M2M platform in order to test the whole M2M scenario,
9 Reduced operating costs
because of automated end to end. As your new customers are onboarded to your platform,
monitoring, testing and SITE supports you in pre-launch and future operations, including
reporting national and international availability, anti-fraud testing of SIM
cards, continuous performance monitoring and KPI observation.
44
Use Cases
Real Device Testing

Challenge SITE
Are you checking on your subscribers’ experiences with newly
launched devices?
PST
More and more network providers offer particularly configured
devices and smartphones to their customers, making it difficult to
know exactly how the end user is experiencing the provided network
services.
As devices interact differently with networks and influence your

subscribers‘ Quality of Experience, it is crucial to test using real
devices in order to get the full picture before your customers can
raise any complaints.
Solution Benefits
Complementary to the broad end-to-end Quality of Service testing
Not just a new probe –
possibilities, which rely on the simulation/emulation of devices, a new test concept!
Keynote SIGOS offers Quality of Experience testing which uses
tangible devices such as data sticks and smartphones. 9 Real user experience through
connection of tangible/
commercial devices
Keynote SIGOS‘ Device Gateway is a terminal solution to connect
these external devices with the SITE system. Easily controlled from 9 Extension to an existing SITE
the Central System, it allows for a whole new way of testing system for real QoE testing
commercial devices which are actually used by the subscriber! 9 The only way for operators to
test CSFB
9 Get regular security patch

updates as a fully managed
service by Keynote SIGOS
Device Gateway
USB stick
USB
45
Use Cases
Smartphone Dataspeed Test App

SITE Challenge
Do you want to measure crucial KPIs straight from your
mobile device?
PST
Wouldn’t it be ideal if your staff and selected customers would
precisely report on your network‘s data speed everywhere and all the
time, even using their own handsets?
A solution combining standardized KPIs and reports centrally would

be needed for reliable measurements ad-hoc and in very short time
frames.
Benefits Solution
The SITE Smartphone Dataspeed Test App measures your
Measurements right from your
mobile device! connection speed straightaway from your mobile device, directly
from where you are. Complementary to Keynote SIGOS QoE
9 Ad-hoc measurements at any solutions, the Handset Agent delivers KPIs measured from any
location
location.
9 Quick rollout and easy data
collection on temporary While all results can be viewed directly on the mobile device, they
events (sports stadium, race are also pushed to SITE/GlobalRoamer for further analysis and
circuit, etc.)
comparisons to other data collected in the database.
9 Easy deployment and KPI
collection in points of interest The app is also suitable for mass deployment. Why not provide
(shops, offices, etc.) Smartphone Dataspeed Test App to all your customers and let them
9 Available for your private SITE build your coverage map?
system as well as on
GlobalRoamer
9 Available for iOS and Android
Execution
View
Results
View
46
Use Cases
Web Transaction Testing

Challenge SITE
Can you ensure full functionality of your web services with superior
user experience?
PST
Customers expect websites and web applications to run error-free,
always and anywhere in the world. With web transactions being
comprised of complex sequences of user clicks and actions across
several pages, differences in Internet backbones, geography,
browsers and connection speeds heavily impact web transactions,
site performance and ultimately end-user experiences.
Poor performance can lead to loss of sales, reduced productivity and

customer dissatisfaction. Can you ensure that your site behaves fully
functionally when customers interact with it?
Solution Benefits
Using real Internet Explorer and Firefox browsers to generate and
Around-the-clock web
measure web transactions, Keynote SIGOS offers unparalleled ac- performance monitoring
curacy and insights into websites and applications from an end-user with accurate levels!
perspective.
9 True representation of how
users experience your web
Key are the Transaction Perspective (TxP) Agents which are
services
connected to SITE and continuously monitor and detect
application errors, collect crucial performance metrics and identify 9 Optimize interactive elements
exactly where problems within the transactions occur. Recorded and highly critical web
transactions
and stored in scripted files via KITE (Keynote Internet Testing
Environment), the web transaction scenarios are imported into the 9 Manage internal and agreed-
SITE system including its test cases for real-time testing, diagnosing upon partner service level
and troubleshooting of web performance issues. commitments
9 Benchmark web application

Cutting-edge dashboards, smart alerts and analytics deliver all the performance and availability
important insights that web operation teams need to improve against your competitors
performance, especially before it impacts your customers‘
experience.
save
KITE Recorder
KITE Script SITE Client import SITE Central Unit

KITE
Client Test results
Private Network
Web Schedule test
server
Intranet / Internet crosslink
Local Unit
TxP
KITE Script is executed on TxP Agent

47
Use Cases
Roaming Testing
Inbound Roaming Testing

SITE Challenge
Do you want to improve your revenues by providing better QoS and
QoE to your network visitors?
PST
The battle for customers inside and outside the home network is
fierce. Not only tourists but also international business customers are
roaming in your network and greatly contribute to your revenue.
Also, testing international roaming agreements according to GSMA
IREG standards remains time-consuming and exhaustive if done
manually.
Benefits Solution
Use SITE to perform IREG-specific tests in much less time, with less
Provide best service to visitors
to your network! effort and easily reproducible test macros and reports.
9 Save costs, increase Automated periodic tests with the most important roaming
operational efficiencies and
partners as well as testing of new roaming agreements could not
revenues
be easier: The SIM card is implemented into SITE’s SIM Multiplexer,
9 Flexible test creation and via which can be expanded to a capacity of more than 10,000 SIM cards.
different interfaces Ready-to-use test cases for IREG-specific test sets like IR 24, 26, 27,
9 Detailed KPI reports according 29, 32, 35, 50 and 60 are available and can be repeated at any time.
to GSMA standards The test results are then automatically processed into
GSMA-conformant reports, ready for evaluation and exchange.
9 Air interface testing to measure
real end-to-end subscriber
experience and behavior
9 Core network testing for fast

execution of many IREG tests
48
Use Cases
Roaming Testing
Outbound Roaming Testing

Challenge
Do you feel overwhelmed by the complexity of outbound roaming
GR
quality control?
PST
Your customers are complaining about the availability and operation
of their outbound roaming services. Reliance on roaming partners
to regularly collaborate on required network performance tests is
resource-consuming and can be inefficient from an operational
perspective.
Why take the chance of losing customers and revenue when you can
simply test the performance of your roaming partners all over the
world 24/7?
Solution Benefits
Use GlobalRoamer for your automated active end-to-end testing,
The largest outbound roaming
periodic monitoring of outbound roaming revenue networks,
platform for automated active
preventive testing in high seasons and on demand testing
testing
everywhere across the globe.
9 Test standard and complex
Access GlobalRoamer from anywhere at any time via an easy to services without having to
rely on cooperation of
navigate web interface and perform tests in networks worldwide,
roaming partners (Steering of
irrespective of time zones and completely independent of your Roaming, SIM Box detection,
roaming partners. etc.)
Do you want to create individual tests, fully reproducible 9 IREG test 81 according to
GSMA standards
measurements via several interfaces and IREG test 81 according
to GSMA standards? With GlobalRoamer it’s all available at your 9 Flexible and reproducible at
fingertips! any time with specific
characteristics and via several
interfaces
9 Ready for 2G, 3G, 4G and CDMA
49
Use Cases
Roaming Testing
Global Roaming Quality Testing

Challenge
How can you gain a global perspective on roaming quality with
GR consistent, reliable, standardized and internationally recognized
PST measurements?
Cost-driven threats to quality of roaming services, least cost routing,

customer reaction to poor roaming experience, decreased usage,
churn, differences in service levels, troubleshooting and market focus:
All prevail as quality challenges. But what is quality? How important is
quality? And who defines roaming QoS?
Benefits Solution
In collaboration with selected partners, including Keynote SIGOS,
Consistent and internationally
recognized roaming QoS the GSMA has developed the Global Roaming Quality Standards
testing (IR.81), which provides a comprehensive framework for proactive
testing, reactive monitoring and verification of end-to-end roaming
9 Cost-efficient cooperation services quality.
with roaming partners through
a shared set of QoS KPIs
With SITE and GlobalRoamer you can get hold of unique solutions
9 Increased roaming revenue to monitor your SLA agreements with numerous roaming partners
and customer satisfaction
through a shared set of QoS KPIs within the categories of Network
through fast resolution of
home and visited networks’ Accessibility, Service Accessibility, Connection Establishment,
SLA violations Connection Sustainability and Connection Quality.
9 Periodic testing and real-time By reducing roaming quality issues, quality levels and customer
reporting everywhere in the
satisfaction can not only improve, but the costs associated with
world
customer complaints and fault resolution can also be cut.
GRQ Parameters, defined by GSMA

# GRQ Parameter Category Description Major Minor KPI Trend
name target target alarm report
1 CS LU SR Voice Circuit Switched Location Update Success Rate
95% 98% yes x
Network Accessibility Circuit Switched
2 CS LU Delay Voice Circuit Switched Location Update Delay 50s 10s
...
10 CLI Voice CLI Transparency 95% 98% x
11 SpQ Voice Speech Quality 2.5 3 x
12 SA-MO SMS Service Accessibility SMS MO 95% 98% yes x
13 SA-MT SMS Service Accessibility SMS MT 95% 98% yes x
14 AD-MO SMS Access Delay SMS MO 10s 4s
15 AD-MT SMS Access Delay SMS MT 10s 4s
...
24 Throughput Data Throughput (kbit/s) x
25 Goodput Data Goodput (kbit/s) x
26 Roundtrip Time Data Roundtrip Time
27 Packet Loss Data Packet Loss 2% 1%
50
Use Cases
Roaming Testing
Roaming Hubbing Testing

Challenge
Is my roaming hub ensuring the best QoS available, and how does it
compare with the market? GR
PST
Open Connectivity enables multi-lateral roaming and interworking
relationships between operators in an operationally efficient
hub-based approach. But how can you be sure that your roaming
hub provides the best quality for voice, data and SMS services to their
and ultimately your customers?
Solution Benefits
Keynote SIGOS’ on demand test platform GlobalRoamer empowers
Connecting the world with a
operators to monitor SLAs. In addition to that, roaming hubs can single roaming relationship!
perform tests for Outbound Roaming Services, Inbound IREG
testing, QoS Monitoring as well as GRQ Monitoring via its 9 Operators can monitor the SLA
they have in place with a hub
automated test approach and real-time reporting features.
9 Provides hubs more options to
By activating and testing roaming hub customers’ SIMs, monitor the quality they offer
GlobalRoamer can therefore improve operational and cost to their customers
efficiencies of worldwide hubs. 9 Added value for hubs to provide
clear visibility to all hub
customers
PMN B PMN A PMN C
IR IR IR IR IR IR IR
One agreement One relation
Roaming Hub
Clearing Data Services

Roaming SMS-IW
Reduced complexity Coordination & MMS-IW Increased availability
Signaling CAMEL
PMN PMN PMN PMN PMN PMN
51
Use Cases
Roaming Testing
Steering of Roaming (SoR) Testing

Challenge
Are you experiencing margin losses due to subscribers roaming in
GR non-preferred networks?
PST
While Steering of Roaming (SoR) has been rolled out by operators
in order to direct their roamers to preferred VPMNs in the roaming
destinations, often a home network has very little control over the
selection of networks for outbound roamers. Many subscribers either
continue to register on visited networks which are not preferred by
HPMN, or anti-steering practices are in place where the non-preferred
network operators attempt to override the target Steering of Roaming.
Are you also facing loss of control of roaming revenue and decrease in
quality of service to your subscribers?
Benefits Solution
With Keynote SIGOS’ Steering of Roaming testing, the quality
Ensure roaming with your
preferred roaming partners evaluation of mobile network operators’ preferred roaming partners
abroad! is an easy task.
9 Direct your outbound roamers SITE and GlobalRoamer offer an SoR Testing solution not only
to preferred VPMNs in the
roaming destinations geared to test the deployment of SoR servers according to GSMA
IR 73, but also capable of detecting usage of Anti-SoR practices by
9 Detect short- and long-term non-preferred VPMNs according to IR 89.
deviations from target
distributions
By controlling the traffic distribution to preferred partners, roaming
9 Test potential deterioration of can be kept within groups, best service levels for voice and data can
customer experience caused be achieved and cost efficiencies can be considerably increased.
by SoR
9 Decrease roaming costs and

increase your revenues
VPMN A
Outbound
Roaming
Preferred
HPMN
VPMN B
Outbound
Roaming
VPMN C
Outbound
Roaming
52
Use Cases
Roaming Testing
Roaming Radar
Challenge SITE
Keeping an eye on the SS7 connectivity in the core network for both
inbound and outbound roaming scenarios.
PST
A software update in a network element may affect the connectivity
to your roaming partners’ MSC/VLR, SGSN or HLR, resulting in routing
problems. As a consequence service is down, ultimately leading to
a drop in revenues.
Tests to investigate the cause of the problem in both inbound and

outbound scenarios are needed to verify and improve any network
service difficulties. This is often costly and time-consuming.
Solution Benefits
With Roaming Radar you can test the availability of MSCs/VLRs, Save time and money to
HLRs and SGSNs first on the core network level. By checking for identify connectivity problems
these problems initially, operational costs and time spent can be in the core network!
kept low. 9 Identify issues before
customers complain
Receive real-time alerts for connectivity problems over the SITE
platform and get to the root of network problems with network
9 Test routing anywhere,
irrespective of the location
messages (SS7/SIGTRAN), provided to you via SMS, e-mail or SNMP.
9 Test frequently with low
complexity and operational
While ad-hoc tests, recommended as an extension to IREG testing,
costs
ensure that connectivity problems with (new) roaming partners are
discovered before costly service tests have to be run, permanent 9 Receive real-time outage
monitoring can detect problems even in regions with fewer alarms very fast due to dense
schedule
subscribers.
9 Perfect to correlate with E2E
testing through Keynote
SIGOS solutions
53
Use Cases
Roaming Testing
International Carrier Quality

Testing (ICQT)
GR Challenge
PST Are you experiencing service quality problems and suspect them on
the carrier side?
The immediate and large-scale impacts of the interconnection carrier

on your subscribers‘ QoS is evident: Poor service quality, including call
success rate, CLI transmission and voice quality, will lead to shorter
calls, no callback, false billing and customer dissatisfaction, ultimately
decreasing revenue and market shares.
Benefits Solution
Testing interconnection carriers with an active monitoring system
Ensure consistently high quality
on your network and at your not only supports operators in guaranteeing QoS to their
international interconnections end subscribers by performing carrier benchmarking, but also
enables carriers with the valuable tool to ensure that traffic is not
9 Detect quality problems and re-routed away by carrier customers.
service outages fast
9 Access the worldwide largest ICQT with GlobalRoamer couldn’t be easier: Access the largest
testing probes infrastructure worldwide network test system from anywhere via the web
and adapt your test cases interface, use the standard test cases or adapt them to individual
9 Test and troubleshoot before needs, and test real end-to-end customer experience with multiple
too many customers are KPIs for effective QoS testing and measuring.
affected
The flexibility to connect a private SITE system to GlobalRoamer’s
9 Maximize revenue by
maintaining high levels of QoS worldwide testing probes via Global Resource Pool (GRP) offers even
more flexibility so that dedicated interconnection carrier testing can
be performed at the international gateway exchange.
LA monitoring Global Resource Pool

KPI / S
Private
SITE System
Dedicated
carrier
route
selection
Interconnection
Gateway Interconnection
Carriers
54
Use Cases
Fraud Detection
SIM Box Detection

Challenge
Are you losing revenues due to call redirection, service inaccessibility
and missing callbacks? GR
PST
SIM Boxes remain a major problem for many network operators,
having also negative effects on roaming hub providers and
customers alike. SIM Boxes not only decrease operator revenues
due to call redirection, service inaccessibility and missing callbacks,
but the Quality of Service also decreases significantly when
SIM Boxes redirect calls over inadequate, highly compressed IP
connections, which results in image loss and dissatisfied customers.
Even though fraud can never be completely eliminated,

active fraud management countermeasures need to be put into
place in order to reduce this illicit behavior to a tractable level.
Solution Benefits
Keynote SIGOS offers a SIM Box Detection solution with the goal to
Stop your interconnect
gradually “clean” incoming traffic terminating through SIM Boxes by revenue losses!
disconnecting detected SIM Box numbers. This protects the network
from any potential fraudulent upsurge. 9 Ensure first-class end-user
experience through quick SIM
Box elimination
As part of the SIM Box Detection Service (SBD), we can also identify
if mobile operator SIMs are used as international bypass (Arbitrage) 9 Detect gray routes and get
to forward international wholesale voice traffic to destinations real-time alerts of SIMs that
are used in SIM Box
offered by the same mobile network operator with a competitive
equipment
retail tariff. As an add-on to the SBD service, with a small hardware
installation on customer premises, we can also provide automatic 9 Real-time reporting with
blocking, as well as information about IMSI and IMEI for the drill-down function to full call
data and timestamp
detected SIM Box numbers to make the identification of fraudsters
more effective. 9 BABT certified
SIM SIM Box

Operators (B) Local
retail rate € 0.10
(A) € 0.14 Local SIMs are used to terminate BTS

international incoming traffic Air interface
GMSC
(C) 0.15 €
Originating Network
• PSTN
• Mobile Regular
(D) International
• VoIP Transit interconnect Terminating Network
• Carrier Select (CS) Termination rate € 0.13
• Calling Cards
• Carrier Pre-Select (CPS) Terminating network operator loses € 0.03 per minute, i.e. (B) - (D)
55
Use Cases
Fraud Detection
Early Charging Detection

Challenge
Are your customers complaining about inaccurate billing?
GR
PST Sometimes, calls are connected or charged inaccurately without

ever reaching the receiving party. These fraudulent billings often
go unnoticed, because the billed call duration per user lies just
within the fraction of a second; however it could also have
a greater impact on customer satisfaction.
Interconnect fraud also contributes to early charging and false

answers of connecting calls. This may be caused by VoIP traffic via
illegal gateways or faulty configured carrier equipment. Also,
prepaid SIMs used in SIM Boxes often cause false answers in the
instance of mailbox announcements which are being charged as
a call connection, all resulting in wasted SIM credit.
The outcome is always the same: customer complaints and

dissatisfaction with the service.
Benefits Solution
Keynote SIGOS offers an end-to-end testing solution that detects
Verify correct billing and
ensure customer satisfaction! the causes behind early charging / false answer in order to help you
ensure customer satisfaction.
9 Active end-to-end monitoring
ensures consistency in billing
By using GlobalRoamer, the leading reference system for worldwide
9 Reduce customer complaints testing, you can identify illegitimate charges to your subscribers.
caused by incorrect charging Just access the large number of networks and locations across the
globe to fight inaccurate and fraudulent billing on a much larger
9 Fight interconnect fraud
scale.
False Answer Detection – Scenario 1 Early Charging Detection – Scenario 1

International carrier(s) releases Answer message even though call(s) are not setup International carrier(s) / SIM Box starts charging before call has been connected
Originating Network Terminating Network Originating Network Terminating Network
Setup Setup 1. Setup 3. Setup
Answer
International International
MSC 2. Answer MSC
carrier(s) carrier(s)
Fraudulent early return of Answer message results Setup is not even sent Fraudulent early return of Answer message results
in charging record for non-delivered service. to B-Party, Call is not established. in charging record for non-delivered service.
Unexpected Answer on A-side detected and NO incoming setup on B-Side
False Answer Detection – Scenario 2 Early Charging Detection – Scenario 2

International carrier(s) releases Answer message even though call(s) are not setup International carrier(s) / SIM Box starts charging before call has been connected
Customer‘s SIMs Terminating Network
Terminating Network on Roaming Originating Network
Setup Setup SIM box Setup Setup

International Operators Answer International
Answer Answer
carrier(s) carrier(s)
MSC MSC
Setup is not even sent Fraudulent early return of Answer message results Setup is received, B-Party is not answering, Fraudulent early return of Answer message results
to B-Party, Call is not established. in charging record for non-delivered service. Call is not established in charging record for non-delivered service.
Unexpected Answer on A-side detected and NO incoming setup on B-Side Unexpected Answer on A-side detected and incoming setup on B-Side
56
Use Cases
Revenue Assurance
Test Call / Event Generation

Challenge SITE
Are you unsure if your new products will have an influence on your
revenues? GR
PST
The launch of new products requires extensive pre-launch testing in
order to be sure that the new products are accurately and reliably
billed. Especially when the new product is a great success among
customers, revenue leakage due to inaccurate billing would be
dramatic.
Wouldn’t it be much easier if calls could be generated automatically

to receive CRDs for further reconciliation?
Solution Benefits
Keynote SIGOS makes generating calls to test the correct function
Find faults and possible
of a network or its subsystems an easy job. network problems before new
products arrive on the market!
SITE is ideally suited as a test call and event generator for revenue
assurance projects because it generates its CDRs to be referenced 9 Assure future revenues
through product pre-launch
with the networks‘ ‘live’ CDRs. All CDRs can then be stored to testing
perform verification and detection of errors automatically.
9 Combat revenue losses due
to incorrect billing after
SITE and GlobalRoamer enable you to get a comprehensive testing
product updates
perspective for any of your services, anytime, anywhere.
9 Save time with fully
automated test scheduling
57
Use Cases
Revenue Assurance
CDR Comparison Testing

SITE Challenge
Are you sure that all call minutes and data volume are correctly
charged to your customers?
PST
All your revenues depend on the correctness of CDRs. In most
countries accuracy of metering and billing is mandatory to comply
with legal regulations. Even if this is not the case, all operators should
validate their billing in order to avoid revenue leakage or image
problems due to overcharging and incorrect invoices.
Benefits Solution
The Keynote SIGOS SITE system acts as a Test Call / Event Generator.
Detection and prevention of
future revenue leakages! It is capable of importing ‘live’ CDRs from the network and
automatically comparing them with the reference CDRs generated
9 Fast detection of discrepancies by the system. All ‘live’ CDRs can be extracted at a chosen point in
in the amount of call minutes
time during post-processing.
and data volume charged to
your customers
This helps to detect for instance inaccurate CDR fields such as faulty
9 Comprehensive concept: time stamps, incorrect call duration and GPRS data volume.
any services, any subscribers,
any locations
Full reports will provide you with the right summary about how
9 Highly automated reporting many calls have not been charged and how many minutes or what
and alarming data volume has been counted inaccurately.
58
Use Cases
Revenue Assurance
Billing Verification
Challenge SITE
Are your newly launched tariffs billed correctly?
As markets have become increasingly competitive, operators have PST

used innovative tariffs, product/service bundles and discounts to
differentiate themselves, gaining extra market shares. Complex and
fast-changing tariffs inevitably create challenges with over-billing,
resulting in customer dissatisfaction and potential penalties by
regulators, while under-billing affects your revenues.
Solution Benefits
At the heart of the billing system is the rating engine, which takes
Detect billing errors before
CDRs from the network and applies the appropriate rating plans. they turn into customer
Within SITE a specific tariff model can be replicated, giving you the complaints or revenue losses!
opportunity to compare not only the raw data of CDRs, but also the
correct billing of a service. 9 Proactively monitor tariff plans
against a variety of test cases
Fast regression testing of new pricing plans against a variety of test 9 Monitor different scenarios
cases can be performed to detect flaws in the billing process at an within different time/tariff limits
early stage. 9 Receive detailed test reports
and revenue stream audit
Reports give valuable insights if too many or too few funds have
been debited, relating to specific tariff and throughout particular
9 Make sure your revenues are
congruent with your roaming
billing periods. tariff updates
CDR
Mediation CDR
Test Call System Post-
Generation processing
Live Network
Tariff Billing
SITE System Model System
Virtual SIM Transfer

Filter
Automated E2E Call
Processing
(unrated) SITE CDRs (rated) Operator CDRs
CDR Import CDR Import

Billing Verification
Rating
Tariff
Model
Reference CDRs Live CDRs
rated CDR comparison
Unrated CDRs rated CDRs

59
Use Cases
Revenue Assurance
Prepaid SIM Recharging

SITE Challenge
Can you ensure that your customer SIM Recharging is functioning
GR
accurately?
PST
Worldwide, more and more MVNOs offer prepaid data
packages for local and foreign customers alike. In some
markets even more than 90% of subscribers rely on prepaid
SIMs and, as with any other service, expect fast and accurate
operation of this service.
Benefits Solution
Both SITE and GlobalRoamer can check if recharging procedures
Correct SIM Recharging for
you and your customers! of prepaid cards have been performed successfully.
9 Simplified prepaid SIM card Test cases collect information about the current balance and then
handling in the central SIM
check the account balance for its accuracy after a SIM card has been
Multiplexer
recharged. The test systems also have extensive voucher depository
9 Detect SIM card recharging functionality and are able to manage numerous numbers at the
discrepancies same time.
9 Increase customer satisfaction
and spending by error-free In addition to that, customer-specific account verification methods
SIM card recharging (e.g. via SMS) are also supported on request.
60
Use Cases
Drive Service Testing

Challenge SITE
Are you offering best Quality of Service on the move?
Quality of Service is important in stationary situations as it is the ideal PST

and most cost-efficient approach to ensure full visibility on
performance and fault analysis. At the same time, it leaves the
question of whether it truly reflects the moving subscriber pattern.
Testing during movement is therefore an important complementary

approach in addition to stationary testing.
Solution Benefits
Equivalent to the behavior of static Local Units, the SITE system col-
Test Quality of Service
lects a variety of network measurements from moving test probes on the move!
in vehicles like taxis, trucks or trains. The raw information is then
processed into KPIs and displayed in a Google Maps view or on 9 Available as an extension to
any existing SITE architecture
a color-coded geographic map. As the real-time results are stored in
a centralized database, Drive Service Testing offers an independent 9 Completely autonomous
view of end-to-end quality across your entire network. system after installation
9 Easy installation and removal

With up to two LTE modules per Mobile Local Unit (MLU), you can
also test-drive your LTE networks and benchmark your competitors 9 Highly customizable reporting
(KPIs and maps)
on the move autonomously. Fast, easy and reliable!
9 Comprehensive service
assurance for benchmarking
and network optimization
Drive Service Testing Heatmap
Drive Service Testing GIS
61
Use Cases
Nomadic and Indoor Testing

SITE Challenge
Are you looking for a portable testing unit for flexible deployment?
PST Considering an average size of mobile networks, many relevant

locations cannot easily be covered with test equipment. Especially
localities like event venues, airports or train stations do not offer
adequate rack space for such test equipment.
Likewise, high QoS has to be guaranteed when large numbers of

outbound roamers come together at mega events like sporting
matches or social gatherings, all expecting faultless services and
a seamless “at home” experience.
An easy in-and-out, pragmatic solution is therefore required to

optimize your mobile services.
Benefits Solution
The Keynote SIGOS Nomadic Probe is a versatile extension to your
Never miss an opportunity
to test! SITE system. Made to be moved around, it is characterized by its
light weight, robustness and ease of deployment.
 Precise measurements and
mass deployment
Communicating via IP Ethernet (Nomadic-F) or wireless (Nomadic- W),
 No wired IP connection the probes can be moved from one location to another, while the
required (Nomadic-W/ Nomadic-M provides even higher mobility for testing along the way.
Nomadic-M)
 Single tool for a variety of The cost-efficient Nomadic Probes can be deployed to test full
simultaneous tests, including coverage inside a building with very precise measurements, plus are
benchmarking, ideally suited for campaigns of short time frames and where quick
troubleshooting and network actions need to be taken.
optimization
Even when no fixed IP connection is available, the Nomadic-W and

Nomadic-M are perfectly suited for flexible deployment, giving you
time to optimize your network performance and increasing your
revenues.
62
Index
Index
Keyword Page Keyword Page Keyword Page
3G Layer Tracing . . . . . . . . . . . . . . . . . . . . . 25 Inbound Roaming Testing . . . . . . . . . . . 48 Real Device Testing . . . . . . . . . . . . . . . . . . 45
Administration . . . . . . . . . . . . . . . . . . . . . . 29 Indoor Testing . . . . . . . . . . . . . . . . . . . . . . . 62 Real Time Streaming Protocol (RTSP) . . . 28
Alarming . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Interactive Voice Response (IVR) . . . . . 28 Regression Testing . . . . . . . . . . . . . . . . . . . 37
AMR-wideband . . . . . . . . . . . . . . . . . . . . . 28 Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Regulators . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Applications . . . . . . . . . . . . . . . . . . . . . . . . 28 International Carrier Quality Testing . . 54 Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Benchmarking . . . . . . . . . . . . . . . . . . . . . . 42 International Gateway . . . . . . . . . . . . . . . 54 Revenue Assurance . . . . . . . . . . . . . . . . . . 57
Billing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 IP Network Testing . . . . . . . . . . . . . . . . . . 36 Ring Back Tone. . . . . . . . . . . . . . . . . . . . . . . 28
Billing Testing for Roaming . . . . . . . . . . 33 IREG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Roaming Hubbing . . . . . . . . . . . . . . . . . . . 51
Billing Verification . . . . . . . . . . . . . . . . . . . 59 ISDN PRI Local Unit . . . . . . . . . . . . . . . . . . 19 Roaming Radar . . . . . . . . . . . . . . . . . . . . . . 53
Boundary Free Testing . . . . . . . . . . . . . . . 61 Local Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Roaming Steering Tests . . . . . . . . . . . . . . 32
Browsing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 LTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Service Alarm Map. . . . . . . . . . . . . . . . . . . 25
CDR Comparison . . . . . . . . . . . . . . . . . . . . 58 M2M . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 SIM Box Detection . . . . . . . . . . . . . . . . . . . 55
Central Unit . . . . . . . . . . . . . . . . . . . . . . . . . 16 Managed Services . . . . . . . . . . . . . . . . . . . 29 SIM Multiplexer . . . . . . . . . . . . . . . . . . . . . . 16
Compact Local Unit (CLU) . . . . . . . . . . . 18 Messaging. . . . . . . . . . . . . . . . . . . . . . . . . . . 28 SITE (SIGOS Integrated Test Environment) . . . . . . 12
Content Testing . . . . . . . . . . . . . . . . . . . . . 41 MMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 SITE Recorder . . . . . . . . . . . . . . . . . . . . . . . 25
Core Network Testing . . . . . . . . . . . . . . . . 37 Mobile Instant Messaging (Mobile IM) . . . 28 SLA Testing . . . . . . . . . . . . . . . . . . . . . . . . . 50
Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Mobile Local Unit (MLU) . . . . . . . . . . . . . . 18 SMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Network Diagnosis. . . . . . . . . . . . . . . . . . . 40 Speech . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Diagnosis Tools . . . . . . . . . . . . . . . . . . . . . 25 Network Registration. . . . . . . . . . . . . . . . . 28 Streaming . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Digital Rights Management (DRM) . . . 28 Network Structure of SITE . . . . . . . . . . . . . 2 Supplementary Services . . . . . . . . . . . . . 28
Drive Service Testing . . . . . . . . . . . . . . . . 61 Network Testing . . . . . . . . . . . . . . . . . . . . . 36 System Hosting. . . . . . . . . . . . . . . . . . . . . . 29
Early Charging Testing . . . . . . . . . . . . . . . 56 Nomadic Testing. . . . . . . . . . . . . . . . . . . . . 62 Tariff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Fixed Network Testing . . . . . . . . . . . . . . . 36 On Demand Testing . . . . . . . . . . . . . . . . . 39 Test Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Open Connectivity . . . . . . . . . . . . . . . . . . 51 Test Case Editor . . . . . . . . . . . . . . . . . . . . . . 25
Fraud Detection . . . . . . . . . . . . . . . . . . . . . 55 Outbound Roaming Testing . . . . . . . . . . 49 Test Creation Tools . . . . . . . . . . . . . . . . . . . 25
G.722.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Over-the-top Content (OTT) . . . . . . . . . . . 7 Testing Campaigns . . . . . . . . . . . . . . . . . . 32
GIS (Geographical Information System) . . . . . . . . 25 Performance Tests . . . . . . . . . . . . . . . . . . . 49 Trace Inspector . . . . . . . . . . . . . . . . . . . . . . 25
GlobalRoamer. . . . . . . . . . . . . . . . . . . . . . . 21 Periodic Quality of Service . . . . . . . . . . . 38 Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Global Resource Pool . . . . . . . . . . . . . . . . 20 PESQ/POLQUA . . . . . . . . . . . . . . . . . . . . . . . 28 Value Added Services. . . . . . . . . . . . . . . . 28
Global Roaming Quality . . . . . . . . . . . . . 50 PEVQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
GPRS Attached . . . . . . . . . . . . . . . . . . . . . . .28 Portfolio . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
GRQ Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Prepaid SIM Recharging . . . . . . . . . . . . . 60 VoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
GUI (Graphical User Interface) . . . . . . . . 13 Prof. Services Telecommunications . . . 29 VoLTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Handset Simulation . . . . . . . . . . . . . . . . . 41 Quality of Experience . . . . . . . . . . . . . . . . 45 Web Transaction Testing . . . . . . . . . . . . . 47
Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Quality of Service. . . . . . . . . . . . . . . . . . . . .38 Wireless Local Unit (WLU) . . . . . . . . . . . . 18
HD Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Radio Network Testing . . . . . . . . . . . . . . . 36 YouTube . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
63
anoris. 06.2013
More than 300 players
in the global telecommunications industry
rely on Keynote SIGOS solutions.
Communication is everywhere –
and so is the worldwide reference network
test system by Keynote SIGOS.
rs
me
sto
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ide
dw
Some of our worl
Saudi Telecom Company
Telstra Australia
Group
Get in touch with us!

Keynote SIGOS GmbH Tel +49 (0) 911 9 51 68-0 linkedin.com/company/keynote-sigos-gmbh
Klingenhofstr. 50d Fax +49 (0) 911 9 51 68-355 xing.com/companies/keynotesigosgmbh
90411 Nuremberg info@keynote-sigos.com twitter.com/keynoteSIGOS
Germany www.keynote-sigos.com facebook.com/keynote.SIGOS

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SITE Test System

Keynote SIGOS 6 Use Cases 35

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Network Testing

Challenge & Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Network Diagnosis . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

How Does it Work?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Content Testing / Handset Simulation . . . . . . . . . 41

SITE Use Cases & Benefits . . . . . . . . . . . . . . . . . . . . . . . 15 Benchmarking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Hardware Components and Interfaces . . . . . . . . . . 16 VoLTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Global Resource Pool . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 M2M Service Assurance . . . . . . . . . . . . . . . . . . . . . . . 44

Quality of Experience Testing (QoE)

References 64 Boundary Free Testing

Instead of a Short Welcome – Another Kind of Prologue

In my career at Keynote SIGOS of more than 23 years I have visited our

Somehow, it seems that there is a link between each of these balances,

We are simply proud to do this.

Your worldwide partner

Founded in 1989, Keynote SIGOS is the worldwide leader in

Our scalable and entirely customizable solutions enable network

We have over 300 customers in the telecommunications industry,

1985 1987 1989 1990 1991 1992

First ISDN The idea of First GSM network is SMS is introduced.

2001 2002 2005 2006 2007

1993 1994 1995 1996 1997 2000

First commercial VoIP in its infancy 3G starts: First CDMA2000

2008 2009 2010 2011 2012

HSPA+ is Beginning of IPv4 addresses Global permanent Cloud

We support you with the optimization of your network performance

At the core is:

SITE, the SIGOS Integrated Test Environment, is the most advanced

With its sophisticated hardware and software components, SITE’s

GLOBALROAMER Based on the intelligence and technology of SITE, we offer the

PROFESSIONAL Keynote SIGOS Professional Services Telecommunications (PST)

One platform for all your

In order to meet these challenges, network operators need to find

Keynote SIGOS has developed the most advanced automated active

The modular structure of SITE guarantees maximum flexibility and

Virtual SIM GSM / UMTS/

Core Network Interfaces

Compact Local Units

SIM card selection

LAN / WAN UMTS / HSPA / HS

Core Network Interfaces

Compact Local Units

Ensuring High Performance, Security

9 SITE runs on a stable, Linux-based server solution offering

9 To ensure maximum performance, the SITE System uses

9 All configuration information, test results, measurements

9 Using powerful filter functionality, any database listing can

9 To avoid any resource conflict, an intelligent resource :

9 The self-management checks system components regularly

Quality of Service Testing (QoS)

Quality of Experience Testing (QoE)

Revenue Assurance 9 React in the shortest time

Boundary Free Testing 9 Receive software updates and

SITE HARDWARE COMPONENTS AND INTERFACES

SITE Central Unit / SIM Multiplexer

DB Backup Server Configures and stores all database backup files 9

Load Balancer Balances user distribution over all UI servers 9

SITE Remote Components

Keynote SIGOS offers various remote components to accommodate

UNIT CONNECTION LOCATION APPLICABLE INTERFACES

Compact Local Unit fixed stationary Radio, Fixed Line, IP

Wireless Local Unit wireless portable Radio, Fixed Line, IP

Mobile Local Unit wireless mobile Radio