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MATERIAL
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CAREGIVING NCII
Unit of Competency
Date Developed:
August 2016 Issued by:
CAREGVING NC II Date Revised:
WASH AND IRON ASIAN COLLEGE
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HOW TO USE THIS COMPETENCY BASED LEARNING
MATERIAL
Welcome to the module in CAREGIVING NCII QUALIFICATION. This
module contains training materials and activities for you to complete.
The unit of competency “Wash and Iron Clothes and linen” contains
knowledge, skills and attitude required for TRAINEES.
This will be the source of information for you to acquire knowledge and skills in
this particular competency independently and at your own pace, with minimum
supervision or help from your facilitator.
Remember to:
Work through all the information and complete the activities in each section.
Read information sheets and complete the self-check. Answer keys are included
in this package to allow immediate feedback. Answering the self-check will help
you acquire the knowledge content of this competency.
Perform the task sheets and job sheets until you are confident that your output
conforms to the performance criteria checklist that follows the sheets.
Submit outputs of the task sheets and job sheets to your facilitator for
evaluation and recording in the Accomplishment Chart. Outputs shall serve as
your portfolio during the institutional competency evaluation.
Date Developed:
August 2016 Issued by:
CAREGIVING NC II Date Revised:
WASH AND IRON ASIAN COLLEGE
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Developed by:
LINEN Emmalyn B. Carreon
Revision # 01
CAREGIVING NCII
786 HOURS
Date Developed:
August 2016 Issued by:
CAREGIVING NC II Date Revised:
WASH AND IRON ASIAN COLLEGE
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MODULE CONTENT
Qualification: CAREGIVING NC II
Introduction:
This unit covers the knowledge, skills and attitudes required to perform home
management by providing clean, safe environment
Date Developed:
August 2016 Issued by:
CAREGIVING NC II Date Revised:
WASH AND IRON ASIAN COLLEGE
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INFORMATION SHEET 10.1.1
The Laundry Department is very crucial to the success of a housekeeping department.
It is responsible to wash tons of linen and uniforms that are generated daily. The
supply of fresh linen is crucial to be able to make rooms available for sale or for food
and banquet outlets to be ready to sell their food and services. In other words, the
revenue generating capacity is greatly enhanced or impaired by the efficiency of the
laundry services. A hotel always has the dilemma as
to whether to have an in-house laundry or to outsource this service, after all hotel
keeping and laundry business are two distinct specializations.
The Line and Laundry Section is responsible for the processing of all requests for
laundry service, including guest laundry, employees’ uniforms and linen used for
banquet functions.
The laundry section is usually managed by a Laundry Manager or a Supervisor and is
manned with the following personnel:
In big hotels with voluminous laundry job to be done, there is a rigid division of labor
with one laundry staff concentrating on one task. One is assigned to do washing,
Date Developed:
August 2016 Issued by:
CAREGIVING NC II Date Revised:
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Revision # 01
another one for dry cleaning, one for steam pressing, etc. however, if the establishment
is small, with limited laundry job to attend to, it is not practical to have many laundry
staff.
The job of a valet runner which is to pick up and deliver guest laundry can be done by
the room boy or chambermaid, steam pressing and ironing can be delegated to just one
person. If there are limited items for washing, only one washer maybe needed to
handle both guest laundry and items for house use.
If the lodging establishment does not have sufficient laundry facilities, the laundry
service is sometimes contracted to a commercial laundry.
A. Linen and Laundry Supervisor : to direct, lead monitor and control all
activities relating to linen and laundry service.
2.
3. Ensure the proper use, storage and maintenance of linen and laundry
equipment, tools and supplies;
4. Check the condition of laundry equipment. Make a schedule of preventive
maintenance.
5. Maintains par stock requirements. Initiates requisition when needed;
6. Initiates and supervises weekly inventory of laundry supplies and other items;
reports losses and damages and take corrective action against reckless use of
equipment;
7. Sees to it that laundered items are delivered on time;
8. Trains, coaches and supervises laundry staff, conducts performance evaluation
of subordinates as well as appraisal interview;
9. Attends to complaints regarding linen and laundry service;
B. Valet Runner: Responsible for the pick up and delivery of laundry items of guests
and also those for house use.
1. Picks up guest’s items for laundry and endorse them to sorter/marker for
proper classification;
2. Check laundry items for possible damages and immediately informs the guest
about it. Also indicates noted damages in the laundry list;
3. Inform the sorter/marker about the special instructions of guests regarding
their laundry items;
4. Helps in sorting finished laundry items that are ready for delivery;
5. Delivers processed guests laundry making reference to the tag number and the
Date Developed:
August 2016 Issued by:
CAREGIVING NC II Date Revised:
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room number. Makes sure these items are delivered on time;
6. Coordinates with the rooms keeping supervisor for the delivery of all processed
items when guests are not in their rooms;
7. Informs the laundry office of his whereabouts in case there is any call for pick
up and immediate delivery;
8. Coordinates with the front office and the housekeeping office regarding
information on room changes to avoid wrong delivery.
C. Washer ( for guest items): Responsible for washing and extracting, drying of
all guests laundry and FOC (free of charge) items.
D. Washer ( for linens): to attend to the washing, extracting and drying of all
Housekeeping linens such as towels, bed sheets, pillow slips and pillow cases etc. and
also linen used for dining and banquet functions.
1. Sort all dirty linens and towels brought into the laundry section;
2. Sorts all dirty linens like table cloths, napkins, and cocktail napkins received
from the different food outlets;
3. Loads items into the washing machine and perform washing in accordance with
standard washing procedures;
4. Unloads extracted items and forward them to either mangling or pressing
section, depending on the type of laundry needed; and
5. Daily cleans his work area and the washing machine.
F. Seamstress: handles sewing or mending of guest room linens as well as those used
for banquet and food service operations.
1. Performs mending and repair of guest garments as well as uniforms and linen
for house use;
2. Mends and repairs torn or damaged curtains, bed cover, skirting of guest
rooms;
3. Maintains the cleanliness and condition of the sewing machine;
4. Reports to superior any malfunctioning of the sewing equipment;
5. Assists line attendant in the issuance of guest room linens and banquet linen
during peak season.
LAUNDRY EQUIPMENT
Washing Machine
For washing clothes Dryer
For drying washed items
Spotting table
for removal of spots/stainsDate Developed: Hydro extractor
August 2016 Issued by:
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for extracting moisture
from linen
Ironing table
Laundry cart
Used for the delivery of Iron
guest laundry
1. Guest shall fill up the laundry list and shall request for pick-up either through
the Housekeeping or Laundry Office or through the Front desk.
2. If the pick - up request is coursed through the laundry clerk, the latter shall log
down any instruction of the guest regarding the processing of the guest’s items.
Then he shall call the linen attendant, valet runner or room boy for the pick –up
of the items.
3. The laundry list together with laundry items shall be picked up by concerned
staff.
4. Upon pick-up of the laundry items, the attending staff will check items on the
list in front of the guest if he is around. If the guest id not around, the checking
is done in the presence of a floor guard, a room boy or a supervisor who will
serve as witness to any noted damage.
If stains or damage are found in the item, the valet runner or room attendant who is
assigned to pick up the laundry will fill up the Damage Notice Form to notify the guest
of the noted damage or any discrepancy in the guest list. This notice is brought to the
guest by the room boy or bell boy and the guest shall acknowledge receipt of said
notice by signing his name in the notice form.
Date Developed:
August 2016 Issued by:
CAREGIVING NC II Date Revised:
WASH AND IRON ASIAN COLLEGE
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Developed by:
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Revision # 01
LAUNDRY DEPARTMENT
NAME OF GUEST:
___________________________________________________
ROOM NO: ______________ DATE: ___________________
TIME:_____________________
We are constrained to return to you the attached laundry items inasmuch as we have
noticed the following on the garment when it was sent to us for laundry.
As these are in excess of what normal, we cannot guarantee that the garment will be
laundered /Dry cleaned/Pressed to your satisfaction. Please let us know what you
would like us to do.
( ) the other items are being processed to avoid further delay and will be delivered to
you shortly.
Your comments:
___________________________________________________________
___
Thank you
LAUNDRY DEPARTMENT
If the item is not suited for the requested processing method, the guest is also notified
through the same notification form, indicating therein the recommended method for
processing the item.
5. Items for washing are endorsed to the washer for processing. Upon receipt of the
items, the washer shall:
Count and double check the items against the laundry list;
Sort and classify them, then place the appropriate tag like:
a. blue tag if the item is for dry-cleaning
b. pink tag if the items is for machine-washing
6. The washer should hand-wash with care the items that are sent for hand washing.
7. If the item is fit for other forms of processing it is endorsed to other laundry staff;
namely:
a. presser –for blouse, dresses, trousers, and related items
b. hand ironer – for normal shirts
Date Developed:
August 2016 Issued by:
CAREGIVING NC II Date Revised:
WASH AND IRON ASIAN COLLEGE
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c. utility presser – for trousers, skirt and long dresses
8. The attending staff shall double check each item upon receiving them, and will take
note of discrepancies in quality and damaged parts.
9. If the item needs no further processing, it shall be placed in its appropriate pigeon
box. (if any).
10. if the item is ready for delivery, the linen attendant or valet runner shall sort them
against the laundry list, then will collect altogether the laundry items of each guest in a
garment bag and attach the laundry list to the bag.
11. If the guest is on cash basis, the laundry clerk shall prepare a voucher to be attached
to the item for billing. The payment must be made upon delivery of the items. If the
guest has a
signing privilege like when he is covered by guaranteed booking, he will be asked to
sign and his bill shall be forwarded to the Front Office cashier.
12. The processed items will now be delivered to the guest. If the guest is around, he is
asked to acknowledge delivery by signing in the logbook or delivery receipt. Then the
bill is presented to him for settlement.
1. The room attendant, room boy or valet runner( whoever is in charge) shall pick up
the guest laundry together with the laundry list form the guestrooms.
2. The actual count of items shall be validated against the ones listed in the laundry
list.
3. The room attendant shall heck for possible damages like missing buttons,
discoloration, etc.
4. The guest shall be informed of any noted damage.
5. The nature and extent of damage shall be indicated in the laundry list.
6. Items that have been picked up shall be places in plastic laundry bag then will be
placed directly at the linen chute or personally brought to the linen/laundry section.
7. The linen attendant shall pick up the soiled linen from the laundry chute. All soiled
linen that was gathered from the chute will be recorded in the logbook, indicating the
number of pieces for each item and damage, if any.
8. The soiled items shall be turned over to the linen in charge. The latter shall
acknowledge receipt of the item by signing in the endorsement form or in the logbook.
Date Developed:
August 2016 Issued by:
CAREGIVING NC II Date Revised:
WASH AND IRON ASIAN COLLEGE
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3. Extend of dirt – separating the heavily soiled items from lightly soiled items
LAUNDRY METHOD
1. Hand –wash
2. Machine wash
3. Dry cleaning
6. Sour and soft steps – this is the final conditioning of the linen using fabric
softener and sour ( wild acid).
7. Extraction – by this process the moisture content of linen is reduced by 50%.
TYPES OF FABRICS
1. Cotton: Cotton a unicellular, natural fiber that grows in the seed pod of the cotton
plant.
2. Linen : Linen a fabric made from linen fibers obtained from inside the woody stem
of the flax plant. The term, linen, cannot be used except for natural fiber flax. Linen
fibers are much stronger and more lustrous than cotton. Linen fabrics are very cool
and absorbent, but wrinkle very easily, unless blended with manufactured fibers.
3. Silk: Silk the only natural fiber that comes in a filament form; from 300 to 1,600
yards in length as reeled from the cocoon produced by the silkworm. Most silk is
collected from cultivated worms. All silk comes from Asia, primarily China.
4. Wool:Wool, a fiber from the hairs of animals such as sheep, goats, and yaks, is a
textile with an immense number of uses. One of the major uses of wool is in garment
production, but this fiber can be used for many other things.
5. Man-made
Date Developed:
August 2016 Issued by:
CAREGIVING NC II Date Revised:
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b. Polyester: Polyester A manufactured fiber introduced in the early 1950s,
and is the most commonly used manufactured fiber worldwide. Polyester has
high strength (although somewhat lower than nylon), excellent resiliency, has
high abrasion resistance, and resists shrinking, stretching and wrinkles.
Polyester's low absorbency allows the fiber to dry quickly. Polyester fabrics are
used in apparel and home furnishings.
c. Rayon:Rayon A manufactured fiber composed of regenerated cellulose,
derived from wood pulp, cotton linters, or other vegetable matter. Today,
various names for rayon fibers are taken from different manufacturing
processes. Rayon is soft and absorbent.
d. Acrylic : Acrylic A man made fiber derived from polyacrylonitrile. Its major
properties include a soft, wool-like hand, machine washable and dryable,
excellent color retention.
e. Acetate:One of the first manufactured fibers. It is soft and has a crisp feel. It
has the lustrous appearance of silk and excellent appearance when draped. It is
not a strong fiber, as its resistance to abrasion is poor.
f. Blends:Blended fabrics are created when two or more different kinds of
fibres are mixed together to create a new fabric with unique properties.
KINDS OF FABRICS
1. Colorfast 2. Non-colorfast
1. Starting ironing at the top of a blouse or shirt. Begin or end with the collar, working
toward the middle from the outer edges or points.
2. Lay one shoulder over the narrow end of the board. Iron one side of the front yoke,
then the shoulder, across the back below the collar line, the other shoulder, and the
remainder of the front yoke, shifting as needed.
3. Iron the sleeves and cuff, working down from the underarm seams.
4. Next, iron the body of the garment, moving from one half of the front around the
back to the second half of the front. If a blouse or shirt doesn’t open, slip it over the
end of the ironing board and iron front and back in turn.
PANTS
1. Turn the waistband inside out and pull the pockets out to iron first, then iron the
zipper placket.
2. Turn back to the right side, iron the waistband and the remainder of the top all the
way around.
3. Put the leg seams together in the middle and fold lengthwise. Lay the pants flat on
the board, fold back the top leg, iron the inside of the lower leg.
4. Turn and iron the outside. Repeat the process for the second leg. Finally iron the 2
legs together. If the pants have creases, press heavily on the folds.
Date Developed:
August 2016 Issued by:
CAREGIVING NC II Date Revised:
WASH AND IRON ASIAN COLLEGE
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Revision # 01
PLEATED SKIRTS
1. Arrange group of pleats and hold in place or pin to the board as you iron in long
strokes from top to bottom. Don’t iron over pins.
SEQUINED GARMENTS
1. Turn the item inside out and place it carefully on the ironing board with the sequins
facedown on a towel. Put a pressing cloth on top and press with the iron on a low
setting.
We are constrained to return to you the attached laundry items inasmuch as we have
noticed the following on the garment when it was sent to us for laundry.
As these are in excess of what is normal, we cannot guarantee that the garment will be
laundered/dry cleaned/pressed to your satisfaction. Please let us know what you
would like us to do.
The other items are being processed to avoid further delay and will be delivered to you
shortly.
Your
Comments:___________________________________________________
________
Thank you
LAUNDRY DEPARTMENT
No. Procedures S NS NP
2 1 0
1 Segregate by bag those for dry-cleaning, for washing and or
pressing.
Date Developed:
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2 Count and check all items in the bag to make sure that the count
and specifications tally with the ones in the list.
a. If there are discrepancies
b. Check for damages and stains.
c. Check for valuables inside the garments.
d. Check for special instructions indicated in the list.
3 Mark/tag all items to able to identify the laundry process
needed. Place the appropriate tag.
4 Indicate other details like how it will be processed time of
delivery, other services required like mending, etc.
5 Endorse items for processing to the concerned laundry staff.
Items for dry-cleaning shall be endorsed to dry cleaner, items
for washing is sent to washer and items for pressing will go to
the presser.
1. Fold all processed laundry items. Hang those that need to be hang.
2. Record all finished items for delivery and note down damages, if any.
3. Deliver all items and have the records acknowledged by a checker.
4. Prepare a Production report on accomplished laundry items and Damages report, if
there is any damage.
NO. Procedures S NS NP
2 1 0
1 Check all the laundry items that have been received.
2 Remove tags after the items have been checked.
3 Report any noted damage and any discrepancy in the actual
count to the laundry supervisor.
4 Fold or hang the items.
5 Deliver laundry items to the guest.
Date Developed:
August 2016 Issued by:
CAREGIVING NC II Date Revised:
WASH AND IRON ASIAN COLLEGE
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Developed by:
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Revision # 01
Date Developed:
August 2016 Issued by:
CAREGIVING NC II Date Revised:
WASH AND IRON ASIAN COLLEGE
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Developed by:
LINEN Emmalyn B. Carreon
Revision # 01