Kelly Osborne
2460 Brenda Drive Ÿ Hamilton, Ohio 45013 Ÿ osbornekellym@gmail.com Ÿ (513) 503-9268 Ÿ
 
www.kellymarieosborne.com
   

Education    
Miami University, Oxford, OH Graduated:  2016  
Bachelor of Art Strategic Communications  
Bachelor of Science Liberal Studies, focus in marketing, and mass communications          
Associates of Arts Humanities                                                                                                        2014  
• Received  Interaction  Program  Award  2014  
• Miami  University  Student  Employment  Award  2014,  2015,  2016
     

Work History    
Head Bartender/ Assistant Bar Manager                      2014-­‐  Present    
Oxford, OH            
• Manage a team of 70 plus employees, serving over1, 500 guests per night, while scheduling and training            
staff, and communicating policies, conflict management and initiatives with staff.  
• Manage accounts receivable.        
Independent Sales Consultant, Touchstone Crystals                        2015-­‐Present  
• Develop Marketing Strategies for social media channels for new products and sales.                      
• Provide front line customer service and maintain monthly sale goals.                                2017-­‐  2018  
Team Member, Guest Services – Target                    
Cincinnati, OH  
• Assisted guests on sales floor and guest service center.
 
• Maintained front line guest service to guest on a daily basis.
Peer Associate, Academic Advising – Miami University Regional Campuses                          2013  -­‐  2016  
Hamilton, OH  
• Assisted with general advising questions to all students, parents, faculty and staff.
• Scheduled advising appointments for 15 advising staff members.
• Provided front line customer service for Advising Department coordinating student flow for appointments and open stop in
advising.

Internship Experience
Disney College Program, Merchandise Intern, Walt Disney World 2017  
• Showcased the magic for guests on a daily basis, created magical moments throughout  
merchandise locations at Walt Disney World Parks.    
• Gained knowledge and understanding of merchandise and high volume customer/guest service as
 
• Adapted to a fast paced environment, as well as hit sales goals for the area.
                                       
• Gained knowledge and understanding of the culture and work environment of Disney.
 
• Awarded 15 recognition cards from guest and fellow cast members for excelling in Disney’s Four
 
Keys values – safety, courtesy, show, and efficiency.
                                     2015  –  2016  
Communications Intern, Miami University Art Museum
• Created Public Relation Plans and Marketing strategies for the Art Museum to expand awareness  
in the Butler County region and Miami University Regional Campuses.
• Developed marketing strategies and content on social media network channels such as Facebook,
Twitter, Instagram, and Snapchat.
• Developed education content for the Fall Visual Arts Magazine.

Leadership Positions  
Director of Study Files for Delta Gamma, Miami University 2015  –  2016  
Director of Electronic Communications for Delta Gamma, Miami University 2014  –  2016    
Honor Board Member for Delta Gamma, Miami University 2014  –  2015  
Communications and Social Media Coordinator for Delta Gamma, Miami University 2013  –  2016    
 

Community Service  
Volunteer, Greater Cincinnati Vision Walk – Cincinnati, OH 2014-­‐Prsent  
Volunteer, Red Legs Run, Cincinnati Reds – Cincinnati, OH 2012-­‐Prsent  

Additional Interests and Activities

Southeast Asia Economic Development Study Abroad, Thailand and Cambodia 2014  
Public Relations Student Society of America, Miami University 2015  
Delta Gamma, Miami University 2014  –  2016  
 
Skills  
Microsoft Office, Adobe Suite, Social Media Analytics, News and blog writing, Photography and Video Production