Karen Murray

1319 Marshall Crescent Cell No.: 647 205 4760

Milton, Ontario, Email: kamurray009@gmail.com
L9T6T8

Profile:
My true passion and strengths are visible when connecting with people to develop their unique plan to help
them learn new skills and achieve their goals.

Experience:
Acting Educational Assistant (Field Placement) - Robert Bateman High School, Halton District School Board
July 3rd, 2018 – July 27th, 2018
Assisted students in a summer school technology program. All students were special needs who have an existing IEP.

 Assisted students in the classroom with low to moderate exceptionalities such as ASD, ODD, Anxiety,
Communication Disorders, LD, LI and Processing Disorders.
 Assisted the instructors with classroom management, identifying where the needs were in the classroom and
initiating support.

Education Technology Instruction Specialist -Bridges Canada

2017 – Present
Train students in grades K-12 on use of computer applications and programs to support special learning needs, including
low literacy and learning disabilities. Encourage computer use and literacy on Google education tools, MS Office, WordQ,
Proloquo2Go and Clicker 6 for students and teachers at 11 Peel District Schools.

 Conduct a series of individual, small group, and classroom sessions, assessing student learning needs and
challenges, introducing technology, and building a rapport with students to gain trust.
 Incorporate grade level curriculum into learning process, addressing student’s most challenging subjects and
strategies to improve performance.
 Complete session notes for distribution to teachers, administration, and parents on student progress and
suggested strategies for in class and at home.
 Collaborate with teachers to coordinate schedules, plan curriculum topics, and discuss how to incorporate
technology in the classroom.

Technical Support Specialist - Information Technology Department, The Children's Aid Society of Peel, Canada
2006 - 2017
 Provide computer support over the phone, using remote control software or in person
 Provide classroom and individual training on MS Office suite and enterprise applications
 Create training guides specific to the application and user
 Researched, installed and provided end user training on voice recognition software and hardware peripherals.
 Prepare and update end-users computer to meet their requirements
 Maintain problem and resolution records, tracking progress and documenting resolutions
 Maintain and update departmental procedure documents
 Follow escalation procedures for events or issues as required
 Coordinate and manage services with external service providers
 Karen Murray, Pg.2
IT Team Lead - Information Technology Department, American Embassy, Ireland
2001-2006
 Provide ongoing support and training to all users, department managers and visiting dignitaries
 Provide direct reports to the American IT systems manager on all operational and financial matters relating to
the IT department
 Maintain and administer 13 servers, and numerous PC's, printers, scanners, hubs and routers.
 Maintain and update all technical aspects of Dublin's intranet server, through Diplomatic Security approved
applications and procedures.
 Researched, installed and provided end user training on voice recognition software and hardware.
 Monitor overall system performance and circuit connectivity
 Co-ordination and implementation of a large number of hardware/software upgrades to all Departments
 Analyze current Embassy Hardware/Software proposing upgrades and procurement.

Technical Support Specialist - Information Technology Department, Biovail Corporation, Canada

1998 – 2001
 Administered and configured wireless technologies (Rim, Blackberry)
 Created, tested and Implemented Biovail Disaster Recovery Plan.
 Maintained and administered NT networks at 8 locations worldwide, by applying software updates and
enhancements.
 Provided training and documentation to divisional system administrators at remote locations.
 Ensured data integrity by applying updates to Anti-Virus software
 Supported Exchange mail services
 Performed ongoing on-site maintenance and diagnostics for Personal Computers, Printers, and Laptops at
Corporate office and other Biovail locations.
 Installed and supported desktop software at Corporate and remote locations

Education:
2018 - Present (Graduate Apr. 2019) Additional Professional Training
Educational Supporting Diploma · Google Certified Instructor
Sheridan College, Oakville, Ontario · Field Placement #2
· Foundation of Education
2017 · Disability Issues
Medical Terminology 1&2 · Challenging Behaviours in the Classroom
Sheridan College · Physical Exceptionalities
2017 · Working with Teams
ITIL Foundation certification · Medical Terminology 1&2
Pink Elephant · ITIL Foundation certification
· Train the Trainer Ministry Certification
2011-2014
· Smart Board Master
PMP
McMaster University, Continuing
Education
1999-2000 REFERENCES AVAILABLE UPON REQUEST
Ontario Management & Leadership
Sheridan College, Brampton, Ontario
1991-1993
Information Systems Diploma
Sheridan College, Brampton, Ontario