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13.01.2019

OpenScape Business - Experts Wiki

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Developer Program Go Search OpenScape Business Traduceți OpenScape Business is the award winning, modern and
Developer Program Go Search OpenScape Business Traduceți OpenScape Business is the award winning, modern and

OpenScape Business is the award winning, modern and future-proof all-in-one communication solution (PABX) for Unified Communication & Collaboration, specially tailored to the requirements of small and medium sized enterprises with one or more locations. It offers:

Best in Class and Award winning Voice & UC Solution for SMBsized enterprises with one or more locations. It offers: Scalable from 2-2000 Users for Standalone and

Scalable from 2-2000 Users for Standalone and Multisite environmentsin Class and Award winning Voice & UC Solution for SMB All-In-One Solution incl. feature rich

All-In-One Solution incl. feature rich Voice, Presence, Conferencing, Contact Center, Messaging, IM, Mobility, Faxfrom 2-2000 Users for Standalone and Multisite environments Support of any given end-customer infrastructure

Support of any given end-customer infrastructure incl.comprehensive virtualization-options for Voice & UCConferencing, Contact Center, Messaging, IM, Mobility, Fax Easy-to-order & pre-packaged, easy-to-install Software

Easy-to-order & pre-packaged, easy-to-installincl.comprehensive virtualization-options for Voice & UC Software Upgrades and Service included for 3 or 5 years

Software Upgrades and Service included for 3 or 5 years& UC Easy-to-order & pre-packaged, easy-to-install Ready for new All-IP / ITSP based Services (SIP Provider)

Ready for new All-IP / ITSP based Services (SIP Provider)Software Upgrades and Service included for 3 or 5 years Connectivity with CIRCUIT (WebRTC) to provide

Connectivity with CIRCUIT (WebRTC) to provide additional Services like Video, Screenshare, etc.Ready for new All-IP / ITSP based Services (SIP Provider) Contents 1 Overview 2 New Features

Contents

1 Overview

1 Overview

2 New Features

2 New Features

3 OpenScape Business Models

3 OpenScape Business Models

3.1 Hardware Platforms

3.1 Hardware Platforms

3.2 UC Booster Platforms

3.2 UC Booster Platforms

3.3 Software Platforms

3.3 Software Platforms

4 Features

4 Features

4.1 Voice features

4.1 Voice features

4.2 Supported phones and devices

4.2 Supported phones and devices

4.3 Unified Communications

4.3 Unified Communications

4.4 Multichannel Contact Center

4.4 Multichannel Contact Center

4.5 Mobility options for mobile employees

4.5 Mobility options for mobile employees

4.6 OpenScape Business clients

4.6 OpenScape Business clients

4.7 Embedded applications 4.7.1 OpenStage Gate View

4.7 Embedded applications 4.7.1 OpenStage Gate View

4.7 Embedded applications 4.7.1 OpenStage Gate View
5 General configuration

5 General configuration

5.1 Single Node

5.1 Single Node

5.2 Networked System

5.2 Networked System

5.3 Data Center and Cloud Deployments

5.3 Data Center and Cloud Deployments

6 SIP / ITSP Connectivity

6 SIP / ITSP Connectivity

6.1 Configuration of LAN/WAN interface for VoIP

6.1 Configuration of LAN/WAN interface for VoIP

6.2 SIP Devices

6.2 SIP Devices

6.3 SIP Trunks and certified ITSP

6.3 SIP Trunks and certified ITSP

6.4 Integrated Session Border Controller

6.4 Integrated Session Border Controller

6.5 Miscellaneous SIP related topics

6.5 Miscellaneous SIP related topics

7 Integration in business application and processes

7 Integration in business application and processes

7.1 Windows Terminal Server and Citrix support

7.1 Windows Terminal Server and Citrix support

7.2 Microsoft Exchange Server

7.2 Microsoft Exchange Server

7.3 Microsoft Office 365

7.3 Microsoft Office 365

7.4 Access to external directories and data sources

7.4 Access to external directories and data sources

8 CTI - Computer Telephony Integration

8 CTI - Computer Telephony Integration

8.1 Interface Description

8.1 Interface Description

8.2 TAPI Service Provider

8.2 TAPI Service Provider

9 Device@Home

9 Device@Home

9.1 System(HFA)Device@Home

9.1 System(HFA)Device@Home

9.2 SIP Device@Home

9.2 SIP Device@Home

10 Integration of Vertical Solutions

10 Integration of Vertical Solutions

10.1 Hotel / Hospitality Solutions

10.1 Hotel / Hospitality Solutions

11 Circuit

11 Circuit

12 MS Skype for Business Interworking

12 MS Skype for Business Interworking

13 Capacities

13 Capacities

14 Administration

14 Administration

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OpenScape Business - Experts Wiki

15 Documentation

15 Documentation

16 Software Delivery / Deployment

16 Software Delivery / Deployment

17 Licensing

17 Licensing

18 Migration

18 Migration

19 Security

19 Security

19.1 Security Checklist

19.1 Security Checklist

19.2 Security Bulletins

19.2 Security Bulletins

20 Further Technical Information / Links

20 Further Technical Information / Links

20.1 Supported Standards

20.1 Supported Standards

20.2 Supported Server based Hardware

20.2 Supported Server based Hardware

20.3 Frequently asked questions

20.3 Frequently asked questions

20.4 How To Collection

20.4 How To Collection

21 Useful Tools

21 Useful Tools

22 Other Information Sources

22 Other Information Sources

22.1 Technical Newsletter

22.1 Technical Newsletter

22.2 Marketing Information

22.2 Marketing Information

23 End User License Agreement (EULA)

23 End User License Agreement (EULA)

Overview

OpenScape Business offers small and medium-sized enterprises everything they need for their individual and diverse communication requirements, unified in a single flexible and scalable solution. The OpenScape Business architecture allows use independently of the existing telephony infrastructure regardless of whether this is classic telephony, IP or DECT. From powerful telephony to a feature-rich set Unified Communication (UC) solution, OpenScape Business always provides with the right solution. With Circuit, the Unify cloud-based WebRTC solution connected to OpenScape Business, customers experience hin teams can easily be considerably improved.

As standalone system up to 1500 subscribers and in networked systems up to 2000 subscribers can be connected.

networked systems up to 2000 subscribers can be connected. New Features Since market introduction the feature

New Features

Since market introduction the feature set of OpenScape Businsse has been continuously enhanced and improved. The following link contains an overview about the SW versions and the enhancements.

OpenScape Business Models

Different models are available for the use of telephony and UC functionality.

 

OpenScape Business X1

OpenScape Business X3

OpenScape Business X5

OpenScape Business X8

OpenScape Business S

Rack systems

 
Rack systems    
Rack systems    
Rack systems    
 

Wall systems

         

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Server systems

 

Hardware Platforms

OpenScape Business X1, X3, X5 or X8 are "All-In-One" HW platforms with onboard IP access and support for up to 500 subscribers with IP, digital (UP0E), ISDN (BRI), analog (a/b), cordless (DECT) devices. UC Smart application is fully embedded. Connection to public WAN is done via SIP (LAN), ISDN (BRI and PRI) or analog trunks.

UC Booster Platforms

Two UC Booster options are available for OpenScape Business X3/X5 or X8:

OpenScape Business UC Booster Card is a Plug-In module for OpenScape Busness X3,X5 and X8. It is required for the UC Suite solution up to 150 UC usersoptions are available for OpenScape Business X3/X5 or X8: OpenScape Business UC Booster Server is required

OpenScape Business UC Booster Server is required for OpenScape Business X3/X5/X8 in case of of more than 150 UC users. The UC Booster Server is based on Linux (Novell SLES) and can be operated either on a server HW directly or in vitualized environment using VMware vSphere.It is required for the UC Suite solution up to 150 UC users By using the

By using the UC Booster options the X3R, X5R and X8 models also can be enhanced with the following functions:

Open Directory ServiceX8 models also can be enhanced with the following functions: CSTA interface for connecting external applications

CSTA interface for connecting external applicationswith the following functions: Open Directory Service OpenStage Gate View with up to two cameras Software

OpenStage Gate View with up to two camerasService CSTA interface for connecting external applications Software Platforms OpenScape Business S is the server-based

Software Platforms

OpenScape Business S is the server-based "All-In-One" telefony and UC platform, which supports up to 1500 IP subscribers and IP (SIP) connection to the public network (WAN). It is designed for Linux (Novell SLES) operating system and can be operated either on a physical or on virtual machines with VMware vSphere. OpenScape Business S can be networked with OpenScape Business X1, X3, X5 or X8 as gateway for ISDN or anlog trunks or TDM / analog devices.

Features

OpenScape Business offers a unified software solution architecture based on modern and innovative communication technologies.

All-In-One Unified Communication solution for small and medium enterprises Integrated voice servicesbased on modern and innovative communication technologies. Presence management (presence status) Status based call

for small and medium enterprises Integrated voice services Presence management (presence status) Status based call
Presence management (presence status) Status based call forwarding Call Journal Favorites list Dialing by mouse
Presence management (presence status)
Status based call forwarding
Call Journal
Favorites list
Dialing by mouse click
Visual voicemail
Drag and Drop Conference
Directory access with database connection
Mobility support
Fax support
Integration into business processes
Instant Messaging (IM)
etc.

Multichannel Contact Centerinto business processes Instant Messaging (IM) etc. Integration of OpenScape Web Collaboration Connectivity to

Integration of OpenScape Web CollaborationInstant Messaging (IM) etc. Multichannel Contact Center Connectivity to Circuit Multiple Sites support Unified

Connectivity to CircuitContact Center Integration of OpenScape Web Collaboration Multiple Sites support Unified solution architecture

Multiple Sites supportof OpenScape Web Collaboration Connectivity to Circuit Unified solution architecture Scalable and flexible HW / SW

Unified solution architecture Scalable and flexible HW / SW and licensing Easy to handle migration from HiPath 3000 to OpenScape Business (System box and almost all existing devices can be reused only the motherboard and the SW has to be replaced)Collaboration Connectivity to Circuit Multiple Sites support For detailled feature descriptions have a look into the

reused only the motherboard and the SW has to be replaced) For detailled feature descriptions have
reused only the motherboard and the SW has to be replaced) For detailled feature descriptions have

For detailled feature descriptions have a look into the OpenScape Busisness datasheet or feature description Documentation.

Voice features

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OpenScape Business - Experts Wiki

Making calls: Setting up a connection, e.g., via speed dialing or directories13.01.2019 OpenScape Business - Experts Wiki Call Signaling, Calling Line ID: CLIP , CLIR , COLP

Call Signaling, Calling Line ID: CLIP , CLIR , COLP und COLR . CLIP, CLIR, COLP und COLR.

Functions during the call: Holding, redirecting and transferring callsCalling Line ID: CLIP , CLIR , COLP und COLR . Controlling availability: Call forwarding and

Controlling availability: Call forwarding and call forwarding - no answerduring the call: Holding, redirecting and transferring calls Conferencing: Different types of application-controlled and

Conferencing: Different types of application-controlled and phone-controlled conferencesCall forwarding and call forwarding - no answer Optimizing communication: Handling calls more efficiently

Optimizing communication: Handling calls more efficiently and sending texts to internal subscribersof application-controlled and phone-controlled conferences Easy Operation: Resetting activated features, Direct Inward

Easy Operation: Resetting activated features, Direct Inward System Access (DISA) and multilingual text outputmore efficiently and sending texts to internal subscribers Working in a team (groups): Multiple subscribers and

Working in a team (groups): Multiple subscribers and phones can be reached under one station numberInward System Access (DISA) and multilingual text output UCD (Uniform Call Distribution): Uniform distribution of

UCD (Uniform Call Distribution): Uniform distribution of incoming calls to a group of subscribers (UCD group).and phones can be reached under one station number Emergency Calls: Hotline/Hotline after timeout or an

Emergency Calls: Hotline/Hotline after timeout or an emergency serviceof incoming calls to a group of subscribers (UCD group). etc. Supported phones and devices OpenScape

etc.Calls: Hotline/Hotline after timeout or an emergency service Supported phones and devices OpenScape Desk Phone CP

Supported phones and devices

OpenScape Desk Phone CP (IP/HFA, SIP) OpenScape Desk Phone CP 100, 200/205, 400, 600/E OpenScape Desk Phone CP 100, 200/205, 400, 600/E

SIP) OpenScape Desk Phone CP 100, 200/205, 400, 600/E OpenStage phones (IP/HFA, SIP and T) OpenStage

OpenStage phones (IP/HFA, SIP and T)SIP) OpenScape Desk Phone CP 100, 200/205, 400, 600/E OpenStage 10 T , 15 , 15

OpenStage 10 T , 15 , 15 T , 40 , 40 G , 40 T 10 T, 15,15 T,40, 40 G, 40 T, 60, 60 G, 60 T

OpenScape Desk Phone (IP,/HFA, SIP) OpenScape Desk Phone IP 35G and OpenScape Desk Phone IP 55G OpenScape Desk Phone IP 35G and OpenScape Desk Phone IP 55G

OpenStage Key Modules OpenStage Key Module 40, 60 and 80 for OpenStage 40 and 60 OpenStage Key Module OpenStage Key Module 40, 60 and 80 for OpenStage 40 and 60 OpenStage Key Module 15 only for OpenStage 15 OpenStage Busy Lamp Field 40 only for OpenStage 40/60 HFA and OpenStage 30 T / 40 T / 60 T

PC Clients (HFA, SIP) OpenScape Personal Edition (including Video support for SIP) OpenScape Personal Edition (including Video support for SIP)

SIP phones (UC Suite) / AP adapter SIP phones with RFC 3725 support. Mediatrix 4102S (for connecting 2 Analog phones or G.3 SIP phones with RFC 3725 support. Mediatrix 4102S (for connecting 2 Analog phones or G.3 FAX devices)

4102S (for connecting 2 Analog phones or G.3 FAX devices) More information about supported features of
4102S (for connecting 2 Analog phones or G.3 FAX devices) More information about supported features of
4102S (for connecting 2 Analog phones or G.3 FAX devices) More information about supported features of
4102S (for connecting 2 Analog phones or G.3 FAX devices) More information about supported features of
4102S (for connecting 2 Analog phones or G.3 FAX devices) More information about supported features of
4102S (for connecting 2 Analog phones or G.3 FAX devices) More information about supported features of
4102S (for connecting 2 Analog phones or G.3 FAX devices) More information about supported features of
4102S (for connecting 2 Analog phones or G.3 FAX devices) More information about supported features of

WLAN phones OpenStage WL3 OpenStage WL3

Analog and ISDN phones Analog (a/b) phones Digital (S0) ISDN phones Analog (a/b) phones Digital (S0) ISDN phones

ISDN phones Analog (a/b) phones Digital (S0) ISDN phones Please note : Devices, which are no
ISDN phones Analog (a/b) phones Digital (S0) ISDN phones Please note : Devices, which are no
ISDN phones Analog (a/b) phones Digital (S0) ISDN phones Please note : Devices, which are no

Please note:

Devices, which are no longer part of the current product portfolio of Unify, (such as optiPoint 410/420/500; Gigaset Handsets: SL3/S4/M2; OpenStage 5/20/80) can still be connected and operated with OpenScape Business. In case of technical problem no support is given by Unify if the milestone "End od Support" has been reached. For further details such as the required software versions for each device, refer to the respective technical release notes. Optiset E devices cannot be operated in general.

Unified Communications

OpenScape Business provides two alternativ flavours of Unified Communications, depending on the needs:

UC Smart UC Smart SW is fully embedded within the OpenScape Business SW running either on the motherboard of OpenScape Business X3/X5 and X8 or on the UC Booster. It comprises the following Unified Communications and Collaborations features.

Presence incl. status based announcementsUnified Communications and Collaborations features. Conference planned/adhoc Favorites List incl. Call Status

Conference planned/adhocfeatures. Presence incl. status based announcements Favorites List incl. Call Status Directories Call Journals

Favorites List incl. Call Statusincl. status based announcements Conference planned/adhoc Directories Call Journals incl. Reminder Status based Call

DirectoriesConference planned/adhoc Favorites List incl. Call Status Call Journals incl. Reminder Status based Call Forwarding

Call Journals incl. Reminderplanned/adhoc Favorites List incl. Call Status Directories Status based Call Forwarding Call Control (CTI) incl.

Status based Call Forwardingincl. Call Status Directories Call Journals incl. Reminder Call Control (CTI) incl. dialing by hotkey Visual

Call Control (CTI) incl. dialing by hotkeyCall Journals incl. Reminder Status based Call Forwarding Visual VoiceMail Control Instant Messaging (Chat) Web

Visual VoiceMail ControlCall Forwarding Call Control (CTI) incl. dialing by hotkey Instant Messaging (Chat) Web Collaborationt The UC

Instant Messaging (Chat)(CTI) incl. dialing by hotkey Visual VoiceMail Control Web Collaborationt The UC Smart solution offers two

Web Collaborationtby hotkey Visual VoiceMail Control Instant Messaging (Chat) The UC Smart solution offers two clients: myPortal

The UC Smart solution offers two clients:

myPortal SmartWeb Collaborationt The UC Smart solution offers two clients: myPortal to go UC Suite UC suite

myPortal to goThe UC Smart solution offers two clients: myPortal Smart UC Suite UC suite comprises extensive functions

UC Suite UC suite comprises extensive functions for such as:

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Presence incl. status based announcements13.01.2019 OpenScape Business - Experts Wiki Conference planned/adhoc Favorites List incl. Call Status Directories, opt.

Conference planned/adhoc- Experts Wiki Presence incl. status based announcements Favorites List incl. Call Status Directories, opt. with

Favorites List incl. Call Statusincl. status based announcements Conference planned/adhoc Directories, opt. with ext. database connection Call

Directories, opt. with ext. database connectionConference planned/adhoc Favorites List incl. Call Status Call Journals incl. reminder Status based Call Forwarding

Call Journals incl. reminderCall Status Directories, opt. with ext. database connection Status based Call Forwarding CallMe! Personal Auto Attendant

Status based Call Forwardingwith ext. database connection Call Journals incl. reminder CallMe! Personal Auto Attendant Call Control (CTI) incl.

CallMe!Call Journals incl. reminder Status based Call Forwarding Personal Auto Attendant Call Control (CTI) incl. dialing

Personal Auto AttendantJournals incl. reminder Status based Call Forwarding CallMe! Call Control (CTI) incl. dialing by mouse click

Call Control (CTI) incl. dialing by mouse click or hotkeyStatus based Call Forwarding CallMe! Personal Auto Attendant Voice Message Box Fax Message Box Notifications Instant

Voice Message BoxCall Control (CTI) incl. dialing by mouse click or hotkey Fax Message Box Notifications Instant Messaging

Fax Message Boxincl. dialing by mouse click or hotkey Voice Message Box Notifications Instant Messaging (Chat) Voice Recording

Notificationsby mouse click or hotkey Voice Message Box Fax Message Box Instant Messaging (Chat) Voice Recording

Instant Messaging (Chat)or hotkey Voice Message Box Fax Message Box Notifications Voice Recording Multichannel Contact Center Web

Voice RecordingBox Fax Message Box Notifications Instant Messaging (Chat) Multichannel Contact Center Web Collaboration Operation of

Multichannel Contact CenterBox Notifications Instant Messaging (Chat) Voice Recording Web Collaboration Operation of UC Suite in combination with

Web CollaborationMessaging (Chat) Voice Recording Multichannel Contact Center Operation of UC Suite in combination with OpenScape Business

Operation of UC Suite in combination with OpenScape Business X models requires either the UC Booster Card od the UC Booster Server, in case of extended number of Unified Communications users. No additional UC Booster HW is required in case of OpenScape Business S.

The UC Suite solution offers several Unified Communbications clients:

myPortal for Desktopsolution offers several Unified Communbications clients: myPortal for Outlook as Add On for Microsoft Outlook

myPortal for Outlook as Add On for Microsoft OutlookUnified Communbications clients: myPortal for Desktop myAttendant myPortal to go Multichannel Contact Center The

myAttendantDesktop myPortal for Outlook as Add On for Microsoft Outlook myPortal to go Multichannel Contact Center

myPortal to gofor Outlook as Add On for Microsoft Outlook myAttendant Multichannel Contact Center The Multichannel Contact Center

Multichannel Contact Center

The Multichannel Contact Center option is available for OpenScape Business UC Suite. The embedded Contact Center solution offers two clients for use within the contact center environment:

myAgent as agent and supervisor desktop applicationtwo clients for use within the contact center environment: myReports as client for report creation The

myReports as client for report creationmyAgent as agent and supervisor desktop application The features of the Contact Center are described within

The features of the Contact Center are described within the following document:

document: OpenScape Business Contact Center Whitepaper EN OpenScape Business Contact Center Whitepaper DE myReports

The following tutorials contain specific contact center configuration advices:

contain specific contact center configuration advices: OpenScape Business CC Branch on Data Tutorial Note: The

Note:

The information provided in these documents contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products.

Mobility options for mobile employees

OpenScape Business offers embedded mobility services and solutions for any enterprise. These comprise:

Integration of smartphones of mobile workersservices and solutions for any enterprise. These comprise: Support of cordless and WLAN telephones within the

Support of cordless and WLAN telephones within the officeThese comprise: Integration of smartphones of mobile workers DeskSharing solution Teleworking solution OpenScape Business

DeskSharing solutionSupport of cordless and WLAN telephones within the office Teleworking solution OpenScape Business Mobility provides

Teleworking solutionand WLAN telephones within the office DeskSharing solution OpenScape Business Mobility provides features like:

OpenScape Business Mobility provides features like:

Smartphone and tablet PC integation into UC solutionsolution OpenScape Business Mobility provides features like: One Number Service regardless of location and used device

One Number Service regardless of location and used devicelike: Smartphone and tablet PC integation into UC solution Dual mode telephony (UMTS / WLAN) support

Dual mode telephony (UMTS / WLAN) support at public hotspotsOne Number Service regardless of location and used device Mobile Logon CallMe function VPN support etc.

Mobile LogonDual mode telephony (UMTS / WLAN) support at public hotspots CallMe function VPN support etc. OpenScape

CallMe function(UMTS / WLAN) support at public hotspots Mobile Logon VPN support etc. OpenScape Business clients Solution

VPN supportsupport at public hotspots Mobile Logon CallMe function etc. OpenScape Business clients Solution Client

etc.at public hotspots Mobile Logon CallMe function VPN support OpenScape Business clients Solution Client Recommended

OpenScape Business clients

Solution

Client

Recommended

for

Remarks

   

UC Smart

UC Suite

 

UC

myPortal Smart

x

 

UC-Desktop-Client

 

myPortal for Desktop

 

x

Enhanced UC-Desktop-Client

 

myPortal for Outlook

 

x

UC-Outlook-Integration

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myPortal for OpenStage

x

x

For OpenStage 60 HFA

 

myPortal to go

x

x

Mobility-Client for Smartphones / Tablets either as App or Web-based

Attendant

OpenScape Business Attendant

x

x

Attendant optional with UC presence

 

myAttendant

 

x

UC Attendant

 

Company Auto Attendant

x

x

Slightly differnt featureset within UC Smart and UC Suite

Contact Center

myAgent

 

x

Contact Center Client

 

myReports

 

x

myReports can also be used for Contact Center independent UC user reports

myPortal Smart is the desktop client for the UC Smart solution. myPortal Smart is available for For Apple MAC OS & Windows Additional information about the myPortal Smart featureset can be found within the following link:

myPortal for Desktop presents the full suite of OpenScape Business UC features from a single window Additional information can be found within this Wiki using the following links:

myPortal for Outlook

all of the functionality in myPortal for Desktop available as an MS Outlook toolbar!following links: myPortal for Desktop myPortal for Outlook enables users to access all of their communications

enables users to access all of their communications - voice, conferencing, voicemail, fax, IM, email, and contacts - directly from within MS Outlookin myPortal for Desktop available as an MS Outlook toolbar! Users can click to dial any

Users can click to dial any number from any Microsoft applicationIM, email, and contacts - directly from within MS Outlook Additional information can be found within

Additional information can be found within this Wiki using the following link:

myPortal to go

delivers OpenScape Business UC features onto your Smartphone or Tablet PCthe following link: myPortal for Outlook myPortal to go manages and shows presence status of contacts,

manages and shows presence status of contacts, set connection control of your office extension, and access to directories, favorites, voicemail and journals.Business UC features onto your Smartphone or Tablet PC offers an integrated VoIP (HFA)client as an

offers an integrated VoIP (HFA)client as an option within the App version.access to directories, favorites, voicemail and journals. Additional information can be found within this Wiki using

Additional information can be found within this Wiki using the following link:

myPortal for OpenStage

OpenScape Office UC presence and visible voicemail features to OpenStage 60/80 desktop phonesthe following link: myPortal to go myPortal for OpenStage easy changes of OpenScape Business presence status

easy changes of OpenScape Business presence statusvisible voicemail features to OpenStage 60/80 desktop phones visually access, query and control personal voicemail-box

visually access, query and control personal voicemail-boxphones easy changes of OpenScape Business presence status Additional information can be found within this Wiki

Additional information can be found within this Wiki using the following link:

myAttendant

presence-aware switchboard application used by administrators, dispatchers or supervisorusing the following link: myPortal for OpenStage myAttendant presents a single, consolidated view of all of

presents a single, consolidated view of all of the company’s users and their presence status, making it easy to transfer calls to employees when they are availableused by administrators, dispatchers or supervisor Additional information can be found within this Wiki using

Additional information can be found within this Wiki using the following link:

myAgent Presents the full suite of contact center features from a single desktop view (call queue information, relevant customer information pop-ups accompany incoming calls, access customer data and call history) Additional information can be found within this Wiki using the following link:

myReports myReports provides over 100 predefined standard reports. The historical reports are provided as graphs and/or table views. Additional information can be found within this Wiki using the following link:

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Embedded applications

OpenScape Business provides some embedded applications, which are running optionally within the OpenScape Business system.

OpenStage Gate View

OpenStage Gate View is a user-friendly, security solution that offers real-time video surveillance to observe, control and grant access to entrance areas all from your OpenStage Business phone, PC or your Smart Phone. IP-capable video cameras send video streams to the OpenScape Business, which enables authorized Gate View users to display this video streams. The video image associated with an activated entrance telephone (door opener) can be automatically displayed on an assigned OpenStage phone. In addition the video can also be displayed on mobile devices by using the web client or in case of Apple´s iPhone using the appropriate App. OpenStage GateView supports also scheduled recording of a video stream and the saving of recordings to a network drive.

Suiteable video cameras are not included in the ordering process Depending on the customer's requirements (e.g., LAN, WLAN, indoor/outdoor, PoE), cameras can be purchased on the open market. Instructions on integrating user-defined cameras together with a list of certified cameras as well as the technical specifications can be found at:

Administration of Gate View is done via the administration portal of OpenScape Business.

As a prerequisite a UC Booster Card or OC Booster Server is required for OpenScape Buisness. Capacities of Gatev View in terms of number supported cameras and phones etc. depends on the choosen UC Booster HW. Details are described within the administration manual.

The use of Gate View is licensed controlled.

General configuration

Single Node

Networked System

Networking "OpenScape Business" OpenScape Business offers the opportunity to build networks with up to 2000 participants. Within an OpenScape Business Network a broad range Unfified communcation feature are available for all useres beneath the normal telephony features e.g:

Presence management with voice support(visibility of presence status)for all useres beneath the normal telephony features e.g: Network-wide call status (e.g. subscriber is being

Network-wide call status (e.g. subscriber is being called, subscriber has an active call)management with voice support(visibility of presence status) Call pickup via myPortal for Desktop Instant messaging with

Call pickup via myPortal for Desktopsubscriber is being called, subscriber has an active call) Instant messaging with Multi-User-Chat Drag&Drop

Instant messaging with Multi-User-Chathas an active call) Call pickup via myPortal for Desktop Drag&Drop conferences in the network Network-wide

Drag&Drop conferences in the networkmyPortal for Desktop Instant messaging with Multi-User-Chat Network-wide Web Collaboration (for example, desktop sharing

Network-wide Web Collaboration (for example, desktop sharing and video)Multi-User-Chat Drag&Drop conferences in the network myAttendant – change the presence status for all users in

myAttendant – change the presence status for all users in the networkWeb Collaboration (for example, desktop sharing and video) Integrate external directories with OpenScape Office

Integrate external directories with OpenScape Office Directory Services– change the presence status for all users in the network Integration in the Microsoft Exchange

Integration in the Microsoft Exchange calendar and in the public directorydirectories with OpenScape Office Directory Services Forwarding of voicemails in the network Support of XMPP

Forwarding of voicemails in the networkthe Microsoft Exchange calendar and in the public directory Support of XMPP presence & chat with

Support of XMPP presence & chat with external partnersthe public directory Forwarding of voicemails in the network An OpenScape Business network is controlled by

An OpenScape Business network is controlled by the so called Master Node, which does not require necessarily additional HW/SW depending on the size of the network. An administrator can access all network subscribers via the Single Point of Administration within the Master Node. When changes are made within the Master Node administration, the databases of the individual network nodes are automatically synchronized.

A LAN/WAN based IP network is required as prerequisite for networking. OpenScape Business systems can be networked with one another also via digital trunks. Both S0 as well as S2M lines with QSIG protocol can be used for the connection.

Within the following some essentiall networking scenarios are shown. Details, prerequisites and even more scenarios are decribed within the administration manual of OpenScape Business Documentation.

Networking Multiple OpenScape Business X1/X3/X5/X8 Systems Up to 32 OpenScape Business communication systems can be networked with each other.

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OpenScape Business - Experts Wiki

13.01.2019 OpenScape Business - Experts Wiki Networking OpenScape Business and OpenScape Business S (Single Gateway) Up

Networking OpenScape Business and OpenScape Business S (Single Gateway) Up to 32 OpenScape Business X1/X3/X5/X8 and S communication systems can be networked with one another. Multiple OpenScape Business S systems are allowed in an internetwork. Single Gateway means that all IP stations registered at OpenScape Business S only use ONE gateway to the PSTN.

at OpenScape Business S only use ONE gateway to the PSTN. Networking OpenScape Business and OpenScape

Networking OpenScape Business and OpenScape Business S (Multi Gateway) Up to 32 OpenScape Business X1/X3/X5/X8 andS communication systems can be networked with one another. Multi-gateway means that every IP station registered at OpenScape Business S is assigned to exactly one specific gateway.

13.01.2019

OpenScape Business - Experts Wiki

13.01.2019 OpenScape Business - Experts Wiki Data Center and Cloud Deployments OSBiz S in Data Center

Data Center and Cloud Deployments

Deployments OSBiz S in Data Center and Cloud Depoyments OSBiz S in Data Center and Cloud

Further Informations can be found in the How to collection and tutorials for OpenScape Business How to collection and tutorials for OpenScape Business

SIP / ITSP Connectivity

Configuration of LAN/WAN interface for VoIP

Connectivity Configuration of LAN/WAN interface for VoIP How To Configure LAN_WAN Interface for VoIP Updated

SIP Devices

Information about connection of and SIP devices can be found within the following link

SIP Trunks and certified ITSP

Information about connection of SIP trunks and certified VoIP service providers can be found within the following link

Integrated Session Border Controller

Integrated Session Border Controller OSBiz_Integrierter_SBC OSBiz_Integrated_SBC Miscellaneous SIP related topics SIP

Miscellaneous SIP related topics

- Diagnostics and Configuration Hints valid for OSO OSBiz SIP Attack Protection Diagnostics and Configuration

OSBiz SIP Attack Protection Diagnostics and Configuration Hints valid for OpenScape Business OSBiz SIP Attack Protection Diagnostics and Configuration Hints valid for OpenScape Business

OpenScape Business Network Configuration for VoIP Providers SIP Gateway test List Version 2012-03-07 Integration in

SIP Gateway test List Version 2012-03-07 SIP Gateway test List Version 2012-03-07

Integration in business application and processes

OpenScaoe Business supports many interfaces, protocols and standards for integration into business process or connection to 3rd party applications. Details are listed in the the datasheet or feature description. Within the following section only the most relevant interfaces and integrations are described. Nearly all connections, except TDM telefony, uses the Ethernet LAN interface of OpenScape Business.

Windows Terminal Server and Citrix support

The following document describes how to operate OpenScape Business client within Windows Remote Desktop Services and Citrix XenApp environment

Remote Desktop Services and Citrix XenApp environment OSBiz_V1_CitrixXENApp_6.5_Win2008R2 Microsoft Exchange

Microsoft Exchange Server

The following documents describe how to connect OpenScape Business to “Microsoft Exchange"

to “Microsoft Exchange" OSBizV1_MSExchange_2007 OSBizV1_MSExchange_2010 OSBizV1_MSExchange_2013

13.01.2019

OpenScape Business - Experts Wiki

13.01.2019 OpenScape Business - Experts Wiki OSBizV2_MSExchange_2016 Microsoft Office 365 The following document

Microsoft Office 365

The following document describes how to connect a local OpenScape Business to “Microsoft Office 365”

a local OpenScape Business to “Microsoft Office 365” OSBizV1_MSOffice_365 Access to external directories and data

Access to external directories and data sources

OpenScape Business can access data within external directories or databases via:

Open Directory Serviceaccess data within external directories or databases via: LDAP Data replication via CSV file import Open

LDAPdirectories or databases via: Open Directory Service Data replication via CSV file import Open Directory Service

Data replication via CSV file importdirectories or databases via: Open Directory Service LDAP Open Directory Service is fully embedded within OpenScape

Open Directory Service is fully embedded within OpenScape business. It allows access to internal User Data, Speed Dials and the UC-Suite Directory as well as to following external SQL database servers:

Microsoft SQL server,as well as to following external SQL database servers: Postgres SQL server, Sybase SQL server More

Postgres SQL server,external SQL database servers: Microsoft SQL server, Sybase SQL server More information is given within the

Sybase SQL serverdatabase servers: Microsoft SQL server, Postgres SQL server, More information is given within the link: How

More information is given within the link:

to connect a SQL database to Open Directory Service (ODS) OSBizV2_ODBC_to ODBC_Bridge LDAP - Lightweigt Data

LDAP - Lightweigt Data Access Protocol allows direct data querey from external LDAP capable directories. The administration of the LDAP interface within OpenScape Business is described within the link:

CTI - Computer Telephony Integration

OpenScape Business offers several protocols and API´s to application programmers to integrate telephony and UC functions of OpenScape Business into their applications.

Interface Description

The descriptions of the CTI interfaces are provided within the following link:

TAPI Service Provider

Due to the importance of TAPI two new and powerful TAPI Service Providers (TSP) have been developed for OpenScape Business in addition to the existing CallBridge Collection.

Differences between OSBiz TAPI 120/170 and HiPath TAPI 120/170 In contrast to the handling of the HiPath TAPI 120/170 V2 TAPI Service Providers for HiPath 3000, the following changes apply in the OpenScape Business environment:

OpenScape Business TAPI 120 and TAPI 170 are new software components that were developed exclusively for OpenScape Business. The software versioning begins with Version 1.changes apply in the OpenScape Business environment: The OpenScape Business TAPI 120 or 170 software and

The OpenScape Business TAPI 120 or 170 software and the licenses can only be used in conjunction with OpenScape Business.Business. The software versioning begins with Version 1. The connection to OpenScape Business takes place exclusively

The connection to OpenScape Business takes place exclusively via the LAN.can only be used in conjunction with OpenScape Business. Additional hardware and software components such as

Additional hardware and software components such as the CSTA Message Dispatcher (CMD), CSTA Service Provider (CSP), HG 1500 board or HiPath 5000 RSM System are no longer required for OpenScape Business TAPI 120/170.to OpenScape Business takes place exclusively via the LAN. The licensing is station based and no

The licensing is station based and no longer distinguishes between OpenScape Business TAPI 120 or TAPI 170 stations. The licensing requirement begins with the first TAPI station.are no longer required for OpenScape Business TAPI 120/170. Existing HiPath TAPI 120 or 170 user

Existing HiPath TAPI 120 or 170 user licenses cannot be used in conjunction with OpenScape Business TAPI 120 or 170licensing requirement begins with the first TAPI station. Device@Home System(HFA)Device@Home

Device@Home

System(HFA)Device@Home

13.01.2019

OpenScape Business - Experts Wiki

The feature "System Device @ Home" allows the connection of system telephones as OpenStage or OpenScape Deskphone with HFA protocol over the Internet to OpenScape Business and as to operate them e.g. in the home office.

e.g. in the home office. How To Configure System Device@Home How To Configure System Device@Home V2R2

SIP Device@Home

OpenScape Business supports the STUN protocol (Session Traversal Utilities for NAT). This enables the connectivity of STUN capable SIP devices to OpenScape Business via the Internet.

capable SIP devices to OpenScape Business via the Internet. OSBiz SIP Endpoint Configuration for SIP@Home Integration

Integration of Vertical Solutions

Hotel / Hospitality Solutions

OpenScape Business can be connected to Hospitality Solutions. On Overview about Hospitality Solutions in general and theit connectivity to OpenScape Business is shown within the following link.

Circuit

This section describes the OpenScape Business to Circuit Connectivity and how this can be configured. More informations about Circuit can be found

found How To Configure Circuit OpenScape Business Connector Circuit OpenScape Business Connector Use Cases and Hints

MS Skype for Business Interworking

This section describes the Telephony Voice Interworking capabilities between OpenScape Business and MS Microsoft Skype for Business an how this can be configured

How To Configure OSBiz Skype for Business Interworking OpenScape Business - Skype for Business MS Interworking

Capacities

 

OpenScape Business

OpenScape Business

OpenScape Business

OpenScape Business

OpenScape Business

X1

 

X3

 

X5

X8

S

BRI Trunks

4

20

52

128

N/A

PRI Trunks

0

0

30

180

N/A

ITSP Trunks

30

60

60

60

180

Analog Stations

4

20

Rack system

56

Rack system

384

N/A

20

Wall system

68

Wall system

Digital Phones

8

24

56

384

N/A

IP Phones

20

500

500

500

1500

Cordless/DECT

16

32

32

Rack system

250

N/A

Phones

64

Wall system

Max.# of Phones

30

500

500

500

1500

Remarks: Figures are subject to change. For actual figures refer to the latest version of OpenScape Business Sales Information and Datasheet.

Administration

Administration of OpenScape Business is done mainly via Web Based Management (OpenScape Business Assistant). Manager E tool, known from HiPath 3000, can also be used for administration alternatively.

Documentation

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OpenScape Business - Experts Wiki

Documentation is available from different sources depending on the type of documentation. Main source for technical documentation and user guides is the OpenScape Business systems itself. Documents are available either as download from the system SW via the administration tool or can be accessed direcly as file on the SW storage media. All available documents can be obtained via the Partner Portal.

The following table gives an overview about the provided documents.

table gives an overview about the provided documents. Declaration of Conformity         Source
       

Source

Target Group

Documentation

Content

Medium

of

supply

Sales and

       

Project

Data Sheet

System Overview

e-Docu

Planners

       

Feature Description

This document describes all features

e-Docu

       

Planning Guide

This document provides guidelines for planning

e-Docu

Administrators

       

Installing the Hardware,

This document describes the hardware for OpenScape Business X3/X5/X8 (including

and

e-Docu

Service Documentation

the hardware installation)

Technicians

 

Installing OpenScape

This document describes the installation of OpenScape Business X3/X5/X8

e-Docu

Business X3/X5/X8

   

The document describes how to install Linux on a separate server PC as a platform for

   

Installing the Linux Server

the OpenScape Business S Softswitch and the Application Server OpenScape Business

e-Docu

UC Booster Server

 

Installing OpenScape

This document describes the installation of the communication software for the

e-Docu

Business S

OpenScape Business S Softswitch (incl. UC Suite) on a separate Linux server

   

This document describes the installation of the communication software for the

   

Installing the OpenScape

Application Server OpenScape Business UC Booster Server (incl. UC Suite) on a

e-Docu

Business UC Booster Server

separate Linux server

       

System,

This document describes the installation, configuration, operation, administration and

Administrator Documentation

e-Docu

features of OpenScape Business

 

Manager E, Administrator

This document describes the configuration of features using Manager E

e-Docu

Documentation

Users,

     

System,

This document describes the configuration and operation of the myPortal Smart

Technicians,

myPortal Smart, User Guide

e-Docu

application

Administrators

       

System,

myPortal for OpenStage,

This document describes the configuration and operation of myPortal for OpenStage

e-Docu

User Guide

       

System,

myPortal for Desktop, User

This document describes the installation, configuration and operation of the myPortal for

e-Docu

Guide

Desktop application

 

myPortal for Outlook, User

This document describes the installation, configuration and operation of the myPortal for

e-Docu

System,

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OpenScape Business - Experts Wiki

Guide

Outlook application

 

System,

Fax Printer, User Guide

This document describes the installation, configuration and operation of Fax Printer

e-Docu

     

System,

myPortal to go, User Guide

This document describes the configuration and operation of myPortal for Mobile

e-Docu

     

System,

This document describes the installation, configuration and operation of the myAgent

myAgent, User Guide

e-Docu

application

     

System,

This document describes the installation, configuration and operation of the myReports

myReports, User Guide

e-Docu

application

     

System,

This document describes the installation, configuration and operation of the

myAttendant, User Guide

e-Docu

myAttendant attendant console

     

System,

OpenScape Business

This document describes the installation, configuration and operation of the attendant

e-Docu

Attendant, User Guide

console OpenScape Business Attendant

UC Smart Telephone User

   

System,

Interface (TUI), Quick

This document describes the phone menus of the voicemail box (UC Smart)

e-Docu

Reference Guide

UC Suite Telephone User

   

System,

Interface (TUI), Quick

This document describes the phone menu of the voicemail box (UC Suite)

e-Docu

Reference Guide

Software Delivery / Deployment

SW deployment depends on the OpenScape Business models. SW is either deployed as embedded SW or has to be ordered separately on a storage media. SW corrections are available at the Central Software Download Server of Unify, which can be accessed via the Partner Portal.

OpenScape Business X models The SW of OpenScape Business X models is delivered on a SDHC card together with the main board. SW needs not be ordered separately. In case that a UC Booster Card is required the SW is delivered on its internal storage device.

OpenScape Business UC Booster Server or OpenScape Business S The SW of OpenScape Business Booster Server or OpenScape Business S has to be ordered separately. The SW is delivered on DVD as data media. The required operating system (Suse Linux Enterprise system (SLES)) can be obtained also from Unify. In case, that the SLES SW is ordered from Unify, an registration key for a 3 year SW update period, granted by Novell, is included.

OpenScape Business S SW (incl. SLES) is also available as .OVA Image for virtualized machines via the software Supply Server.

Licensing

Use of OpenScape Business features is licensed. Starting with the basic system licence, additional features can be easily added, by importing appropriate license keys. License keys are providedby the Central License Server order dependent and are managed by the administration tools of OpenScape Buisness.

Activation Period OpenScape Business supports a Licence Activation Period with full feature functionality for a time period of 30 days after first installation. After 30 days system functionality is restricted to emergency operation in case that no valid license keys have been uploaded to the system.

Evaluation Licenses If specific functions should be tested for a time period of 90 days, so called Evaluation Licenses can be ordered.

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OpenScape Business - Experts Wiki

Migration

OpenScape Business offers an easy migration path from HiPath 3000 to OpenScape Business. Depending on the HW / SW version of HiPath 3000 existing housing, power supply and also many peripherial boards and devices can be reused. Within many migration cases only the mainboard, System SW and license file need to be replaced by OpenScape Business components. Conversion of system configuration data is also supported.

Details are described within the OpenScape Business Sales Information and the Administration Manual

Security

Security Checklist

Instructions for hardening of OpenScape Business are described within the OpenScapeBusiness Security Checklist which can be downloaded from the Partner Portal.

Security Bulletins

The following documents contain descriptions of security improvements.

improvements. OSBiz V2R2 Measures against toll fraud OSBiz V2R2 Massnahmen gegen Gebuehrenbetrug Further

Further Technical Information / Links

Supported Standards

Ethernet

RFC 894 Ethernet II EncapsulationTechnical Information / Links Supported Standards Ethernet IEEE 802.1Q Virtual LANs IEEE 802.2 Logical Link Control

IEEE 802.1Q Virtual LANsStandards Ethernet RFC 894 Ethernet II Encapsulation IEEE 802.2 Logical Link Control IEEE 802.3u 100BASE-T IEEE

IEEE 802.2 Logical Link ControlRFC 894 Ethernet II Encapsulation IEEE 802.1Q Virtual LANs IEEE 802.3u 100BASE-T IEEE 802.3ab Gigabit Ethernet

IEEE 802.3u 100BASE-TIEEE 802.1Q Virtual LANs IEEE 802.2 Logical Link Control IEEE 802.3ab Gigabit Ethernet IEEE 802.3X Full

IEEE 802.3ab Gigabit EthernetLANs IEEE 802.2 Logical Link Control IEEE 802.3u 100BASE-T IEEE 802.3X Full Duplex Operation IP/Routing RFC

IEEE 802.3X Full Duplex OperationControl IEEE 802.3u 100BASE-T IEEE 802.3ab Gigabit Ethernet IP/Routing RFC 768 UDP RFC 791 IP (updated

IP/Routing

RFC 768 UDPEthernet IEEE 802.3X Full Duplex Operation IP/Routing RFC 791 IP (updated by: RFC 1349, RFC 2474,

RFC 791 IP (updated by: RFC 1349, RFC 2474, RFC 6864)IEEE 802.3X Full Duplex Operation IP/Routing RFC 768 UDP RFC 792 ICMP (updated by: RFC 950,

RFC 792 ICMP (updated by: RFC 950, RFC 4884, RFC 6633, RFC 6918)UDP RFC 791 IP (updated by: RFC 1349, RFC 2474, RFC 6864) RFC 793 TCP (updated

RFC 793 TCP (updated by: RFC 1122, RFC 3168, RFC 6093, RFC 6528)792 ICMP (updated by: RFC 950, RFC 4884, RFC 6633, RFC 6918) RFC 826 ARP (updated

RFC 826 ARP (updated by: RFC 5227, RFC 5494)793 TCP (updated by: RFC 1122, RFC 3168, RFC 6093, RFC 6528) RFC 1332 The PPP

RFC 1332 The PPP Internet Protocol (updated by: RFC 3241)6093, RFC 6528) RFC 826 ARP (updated by: RFC 5227, RFC 5494) RFC 1918 IP Addressing

RFC 1918 IP Addressing (updated by: RFC 6761)RFC 1332 The PPP Internet Protocol (updated by: RFC 3241) RFC 2131 DHCP (updated by: RFC

RFC 2131 DHCP (updated by: RFC 3396, RFC 4361, RFC 5494, RFC 6842)by: RFC 3241) RFC 1918 IP Addressing (updated by: RFC 6761) RFC 2822 Internet Message Format

RFC 2822 Internet Message Format (obsoleted by RFC 5322)DHCP (updated by: RFC 3396, RFC 4361, RFC 5494, RFC 6842) RFC 5322 Internet Message Format

RFC 5322 Internet Message Format (updated by: RFC 6531, RFC 6532, RFC 6854)RFC 2822 Internet Message Format (obsoleted by RFC 5322) Control Protocol (IPCP) RFC 1334 PPP Authentication

Control Protocol (IPCP)

RFC 1334 PPP Authentication Protocols (obsoleted by: RFC 1994)by: RFC 6531, RFC 6532, RFC 6854) Control Protocol (IPCP) RFC 1618 PPP over ISDN RFC

RFC 1618 PPP over ISDN1334 PPP Authentication Protocols (obsoleted by: RFC 1994) RFC 1661 The Point-to-Point Protocol (PPP) (updated by:

RFC 1661 The Point-to-Point Protocol (PPP) (updated by: RFC 2153)Protocols (obsoleted by: RFC 1994) RFC 1618 PPP over ISDN RFC 1877 PPP Internet Protocol Control

RFC 1877 PPP Internet Protocol Control ProtocolThe Point-to-Point Protocol (PPP) (updated by: RFC 2153) RFC 1990 The PPP Multilink Protocol (MP) RFC

RFC 1990 The PPP Multilink Protocol (MP)RFC 2153) RFC 1877 PPP Internet Protocol Control Protocol RFC 1994 PPP Challenge Handshake Authentication Protocol

RFC 1994 PPP Challenge Handshake Authentication Protocol (CHAP) (updated by: RFC 2484)Control Protocol RFC 1990 The PPP Multilink Protocol (MP) RFC 2516 A Method for Transmitting PPP

RFC 2516 A Method for Transmitting PPP Over Ethernet (PPPoE)Authentication Protocol (CHAP) (updated by: RFC 2484) RFC 3544 IP Header Compression over PPP NAT RFC

RFC 3544 IP Header Compression over PPPRFC 2516 A Method for Transmitting PPP Over Ethernet (PPPoE) NAT RFC 2663 NAT IPsec RFC

NAT

RFC 2663 NATEthernet (PPPoE) RFC 3544 IP Header Compression over PPP NAT IPsec RFC 2403 IPsec Authentication -

IPsec

RFC 2403 IPsec Authentication - MD53544 IP Header Compression over PPP NAT RFC 2663 NAT IPsec RFC 2404 IPsec Authentication -

RFC 2404 IPsec Authentication - SHA-1NAT RFC 2663 NAT IPsec RFC 2403 IPsec Authentication - MD5 RFC 2404 IPsec Authentication -

RFC 2404 IPsec Authentication - SHA-2Authentication - MD5 RFC 2404 IPsec Authentication - SHA-1 RFC 2405 IPsec Encryption 3DES RFC 2407

RFC 2405 IPsec Encryption 3DESAuthentication - SHA-1 RFC 2404 IPsec Authentication - SHA-2 RFC 2407 IPsec DOI RFC 2408 ISAKMP

RFC 2407 IPsec DOIIPsec Authentication - SHA-2 RFC 2405 IPsec Encryption 3DES RFC 2408 ISAKMP RFC 2409 IKE RFC

RFC 2408 ISAKMP- SHA-2 RFC 2405 IPsec Encryption 3DES RFC 2407 IPsec DOI RFC 2409 IKE RFC 2410

RFC 2409 IKEIPsec Encryption 3DES RFC 2407 IPsec DOI RFC 2408 ISAKMP RFC 2410 IPsec encryption - NULL

RFC 2410 IPsec encryption - NULL3DES RFC 2407 IPsec DOI RFC 2408 ISAKMP RFC 2409 IKE RFC 2411 IP Security Document

RFC 2411 IP Security Document Roadmap2408 ISAKMP RFC 2409 IKE RFC 2410 IPsec encryption - NULL RFC 2412 OAKLEY RFC 3602

RFC 2412 OAKLEYencryption - NULL RFC 2411 IP Security Document Roadmap RFC 3602 IPSec encryption with AES RFC

RFC 3602 IPSec encryption with AES- NULL RFC 2411 IP Security Document Roadmap RFC 2412 OAKLEY RFC 4301 Security Architecture for

RFC 4301 Security Architecture for the IPDocument Roadmap RFC 2412 OAKLEY RFC 3602 IPSec encryption with AES https://wiki.unify.com/wiki/OpenScape_Business 14/20

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OpenScape Business - Experts Wiki

RFC 4303 IP Encapsulating Security Payload (ESP)13.01.2019 OpenScape Business - Experts Wiki SNMP RFC 1213 MIB-II QoS IEEE 802.1p Priority Tagging RFC

SNMP

RFC 1213 MIB-IIWiki RFC 4303 IP Encapsulating Security Payload (ESP) SNMP QoS IEEE 802.1p Priority Tagging RFC 1349

QoS

IEEE 802.1p Priority TaggingSecurity Payload (ESP) SNMP RFC 1213 MIB-II QoS RFC 1349 Type of Service in the IP

RFC 1349 Type of Service in the IP Suite (obsoleted by: RFC 2474)(ESP) SNMP RFC 1213 MIB-II QoS IEEE 802.1p Priority Tagging RFC 2474 Type of Service in

RFC 2474 Type of Service in the IP Suite (updated by: RFC 3168, RFC 3260)Type of Service in the IP Suite (obsoleted by: RFC 2474) RFC 2475 An Architecture for

RFC 2475 An Architecture for Differentiated Services (updated by: RFC 3260)of Service in the IP Suite (updated by: RFC 3168, RFC 3260) RFC 2597 Assured Forwarding

RFC 2597 Assured Forwarding PHB Group (updated by: RFC 3260)for Differentiated Services (updated by: RFC 3260) RFC 3246 An Expedited Forwarding PHB (Per-Hop Behavior)

RFC 3246 An Expedited Forwarding PHB (Per-Hop Behavior)RFC 2597 Assured Forwarding PHB Group (updated by: RFC 3260) Services RFC 2597 Assured Forwarding PHB

Services

RFC 2597 Assured Forwarding PHB Group3246 An Expedited Forwarding PHB (Per-Hop Behavior) Services RFC 3246 An Expedited Forwarding PHB (Per-Hop Behavior)

RFC 3246 An Expedited Forwarding PHB (Per-Hop Behavior)Behavior) Services RFC 2597 Assured Forwarding PHB Group Codecs G.711 G.729 CTI CSTA Phase III TAPI

Codecs

G.7113246 An Expedited Forwarding PHB (Per-Hop Behavior) Codecs G.729 CTI CSTA Phase III TAPI Service Provider

G.729An Expedited Forwarding PHB (Per-Hop Behavior) Codecs G.711 CTI CSTA Phase III TAPI Service Provider for

CTI

CSTA Phase IIIForwarding PHB (Per-Hop Behavior) Codecs G.711 G.729 CTI TAPI Service Provider for TAPI 2.1 SIP The

TAPI Service Provider for TAPI 2.1PHB (Per-Hop Behavior) Codecs G.711 G.729 CTI CSTA Phase III SIP The table below indicates which

SIP The table below indicates which RFCs are implemented on the SIP interfaces of the system:

ITSP: Internet Telephony Service Provider interfaceRFCs are implemented on the SIP interfaces of the system: SIP SUB: SIP interface for connection

SIP SUB: SIP interface for connection of SIP- phonessystem: ITSP: Internet Telephony Service Provider interface SIP TRK: SIP interface for connection to external SIP

SIP TRK: SIP interface for connection to external SIP serversSIP SUB: SIP interface for connection of SIP- phones SIP-Q: SIP interface for connection of OpenScape

SIP-Q: SIP interface for connection of OpenScape Business systemsTRK: SIP interface for connection to external SIP servers Within the SIP interface columns following information

Within the SIP interface columns following information are given:

yes: The main content of the RFC is implemented in the system. There might be options in the RFC which are not implemented. No details are given in the listthe SIP interface columns following information are given: no RFC is NOT implemented on that interface

no RFC is NOT implemented on that interfacewhich are not implemented. No details are given in the list n/a RFC is not applicable

n/a RFC is not applicable to that interfacein the list no RFC is NOT implemented on that interface The information applies to OpenScape

The information applies to OpenScape Business Version V2R3

RFC

     

SIP-

SIP-

 

number

Title

Remarks

ITSP

SUB

TRK

SIPQ

RFC

           

1889

RTP: A Transport Protocol for Real-Time Applications

Obsoleted by RFC3550

yes

yes

yes

yes

RFC

           

2198

RTP Payload for Redundant Audio Data

Used in conjunction with RFC 2833

no

no

no

no

RFC

           

2246

The TLS Protocol Version 1.0

Obsoleted by RFC4346, Updated by RFC3546

no

no

no

no

RFC

           

2327

SDP: Session Description Protocol (obsoleted by RFC4566)

yes

yes

yes

yes

RFC

           

2396

Uniform Resource Identifiers (URI): Generic Syntax

Obsoleted by RFC3986

yes

yes

yes

yes

RFC

X.509 Internet Public Key Infrastructure Online Certificate Status

 

no

no

no

no

2560

Protocol - OCSP

RFC

           

2617

HTTP Authentication: Basic and Digest Access Authentication

yes

yes

no

no

RFC

           

2782

DNS RR for specifying the location of services (DNS SRV)

yes

n/a

yes

yes

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OpenScape Business - Experts Wiki

RFC

RTP Payload for DTMF Digits, Telephony Tones and Telephony

Obsoleted by 4733

yes

yes

yes

yes

2833

Signals

RFC

         

2976

The SIP INFO Method

Used for SIPQ trunking only

no

no

no

yes

RFC

           

3204

MIME media types for ISUP and QSIG Objects

QSIG only

no

no

no

yes

RFC

           

3261

SIP: Session Initiation Protocol

SIP Core RFC

yes

yes

yes

yes

RFC

Reliability of Provisional Responses in the Session Initiation

provisional Response Acknowledgement

no

yes

no

no

3262

Protocol (SIP)

(PRACK) Early Media

RFC

           

3263

SIP Locating Servers

yes

yes

yes

yes

RFC

           

3264

An Offer/Answer Model with SDP

yes

yes

yes

yes

RFC

           

3265

Session Initiation Protocol (SIP)-Specific Event Notification

used for MWI and GroupPickup

no

yes

no

no

RFC

Advanced Encryption Standard (AES) Cipher suites for Transport

 

no

no

no

no

3268

Layer Security (TLS)

RFC

Internet X.509 Public Key Infrastructure Certificate and Certificate

 

no

no

no

no

3280

Revocation List (CRL) Profile

RFC

           

3310

HTTP Digest Authentication

yes

yes

no

no

RFC

           

3311

Session Initiation Protocol (SIP) UPDATE Method

yes

yes

yes

yes

RFC

Integration of Resource Management and Session Initiation

 

no

no

no

no

3312

Protocol (SIP)

RFC

           

3323

A Privacy Mechanism for the Session Initiation Protocol (SIP)

yes

yes

no

no

RFC

           

3324

Short Term Requirements for Network Asserted Identity

no

no

no

no

RFC

Private Extensions to the Session Initiation Protocol (SIP) for

 

yes

yes

yes

no

3325

Asserted Identity within Trusted Networks

RFC

           

3326

The Reason Header Field for the Session Initiation Protocol (SIP)

yes

yes

yes

yes

RFC

Session Initiation Protocol (SIP) Extension Header Field for

 

no

no

no

no

3327

Registering Non-Adjacent Contacts

RFC

           

3329

Security Mechanism Agreement for the Session Initiation Protocol

no

no

no

no

RFC

           

3389

Real-time Transport Protocol (RTP) Payload for Comfort Noise (CN)

no

no

no

no

RFC

Internet Media Type message/sipfrag

 

no

no

no

no

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OpenScape Business - Experts Wiki

3420

           

RFC

           

3428

Session Initiation Protocol (SIP) Extension for Instant Messaging

no

no

no

no

RFC

STUN - Simple Traversal of User Datagram Protocol (UDP)

 

yes

yes

no

no

3489

Through Network Address Translators (NATs)

RFC

           

3515

The Session Initiation Protocol (SIP) Refer Method

no

yes

no

no

RFC

           

3550

RTP: Transport Protocol for Real-Time Applications

yes

yes

yes

yes

RFC

           

3551

RTP Profile for Audio and Video Conferences with Minimal Control

yes

yes

yes

yes

RFC

An Extension to the Session Initiation Protocol (SIP) for Symmetric

rport

yes

yes

yes

no

3581

Response Routing

RFC

Real Time Control Protocol (RTCP) attribute in Session Description

 

no

no

no

no

3605

Protocol (SDP)

RFC

           

3665

Session Initiation Protocol (SIP) Basic Call Flow Examples

yes

yes

yes

N/A

RFC

Session Initiation Protocol (SIP) Public Switched Telephone

 

yes

yes

yes

N/A

3666

Network (PSTN) Call Flows

RFC

           

A

Session Initiation Protocol (SIP) Event Package for Registrations

no

no

no

no

3680

 

RFC

           

3711

The Secure Real-time Transport Protocol (SRTP)

yes

no

no

yes

RFC

Best Current Practices for Third Party Call Control (3pcc) in the

 

no

yes

no

no

3725

Session Initiation Protocol (SIP)

RFC

The E.164 to Uniform Resource Identifiers (URI) Dynamic

 

no

no

no

no

3761

Delegation Discovery System (DDDS) Application (ENUM)

RFC

           

3830

MIKEY: Multimedia Internet KEYing

MIKEY0 only

no

no

no

yes

RFC

A

Message Summary and Message Waiting Indication Event

         

3842

Package for the Session Initiation Protocol (SIP)

no

yes

no

no

RFC

           

3891

The Session Initiation Protocol (SIP) Replaces Header

passive usage only

no

yes

no

no

RFC

           

3892

The Session Initiation Protocol (SIP) Referred-By Mechanism

no

yes

no

no

RFC

The Early Session Disposition Type for the Session Initiation

 

no

no

no

no

3959

Protocol (SIP)

RFC

Early Media and Ringing Tone Generation in the Session Initiation

 

no

no

no

no

3960

Protocol (SIP)

RFC

           

3966

The tel URI for Telephone Numbers

yes

no

no

no

13.01.2019

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RFC

The Internet Assigned Number Authority (IANA) Header Field

As this RFC describes rules for assigning new

N/A

N/A

N/A

N/A

3968

Parameter Registry for the Session Initiation Protocol (SIP)

parameters etc. it is not applicable for a certain

product

 

The Internet Assigned Number Authority (IANA) Uniform Resource

As this RFC describes rules for assigning new

       

RFC

Identifier (URI) Parameter Registry for the Session Initiation

parameters etc. it is not applicable for a certain

N/A

N/A

N/A

N/A

3969

Protocol (SIP)

product

RFC

           

4040

RTP Payload Format for a 64 kbit/s Transparent Call

yes

yes

yes

yes

RFC

           

4028

Session Timers in the Session Initiation Protocol (SIP)

yes

yes

no

yes

RFC

           

A

Presence-based GEOPRIV Location Object Format

XML based location definition for emegancy calls

yes

no

no

no

4119

 

RFC

           

4123

Session Initiation Protocol (SIP)-H.323 Interworking Requirements

no

no

no

no

RFC

An INVITE-Initiated Dialog Event Package for the Session Initiation

Used for GroupPickup

no

yes

no

no

4235

 

Protocol

RFC

An Extension to the Session Initiation Protocol (SIP) for Request

 

no

no

no

no

4244

History Information

RFC

Actions Addressing Identified Issues with the Session Initiation

 

no

no

no

no

4320

Protocol's (SIP) Non-INVITE Transaction

RFC

           

4504

SIP Telephony Device Requirements and Configuration

no

no

no

no

RFC

Request Authorization through Dialog Identification in the Session

 

no

no

no

no

4538

Initiation Protocol (SIP)

RFC

SDP: Session Description Protocol; M. Handley, V. Jacobson.

 

yes

yes

yes

yes

4566

(obsoletes RFC 2327)

RFC

Session Description Protocol (SDP) Security Descriptions for Media

 

yes

no

no

no

4568

Streams

RFC

RTP Payload for DTMF Digits, Telephony Tones, and Telephony

 

yes

yes

yes

yes

4733

 

Signals

RFC

Media Type Registration of Payload Formats in the RTP Profile for

Obsoletes RFC3555

yes

yes

yes

yes

4856

Audio and Video Conferences

RFC

Dial String Parameter for the Session Initiation Protocol Uniform

 

no

no

no

no

4967

Resource Identifier

RFC

Private Header (P-Header) Extension to the Session Initiation

P-Early-Media header

yes

no

no

no

5009

Protocol (SIP) for Authorization of Early Media

RFC

A

Uniform Resource Name (URN) for Emergency and Other Well-

         

5031

Known Services

no

no

no

no

RFC

Revised Civic Location Format for Presence Information Data

         

5139

Format Location Object (PIDF-LO)

XML based location definition for emegancy calls

yes

no

no

no

RFC

Interactive Connectivity Establishment (ICE):A Protocol for Network

 

no

no

no

no

5245

Address Translator (NAT) Traversal for Offer/Answer Protocols

13.01.2019

OpenScape Business - Experts Wiki

RFC

           

5246

The Transport Layer Security (TLS) Protocol Version 1.2

yes

yes

yes

yes

RFC

Internet X.509 Public Key Infrastructure Certificate and Certificate

 

no

no

no

no

5280

Revocation List (CRL) Profile

RFC

           

5589

Session Initiation Protocol Call Control – Transfer

no

yes

no

no

RFC

           

5806

Diversion Indication in SIP

Diversion header field

yes

yes

no

no

RFC

           

5876

Updates to Asserted Identity in the Session Initiation Protocol (SIP)

no

no

no

no

RFC

           

5923

Connection Reuse in the Session Initiation Protocol

no

no

no

yes

RFC

Registration for Multiple Phone Numbers in the Session Initiation

SIP connect registration

yes

no

no

no

6140