Mandeep Kaur Randhawa 150110095

Metallurgical Engineering and Materials Science B.Tech.

Indian Institute of Technology, Bombay Female
DOB: 12/12/1995

Examination University Institute Year CPI / %

Graduation IIT Bombay IIT Bombay 2019 6.63

PROFESSIONAL EXPERIENCE
BARCLAYS | United Kingdom | Customer Analyst [Aug’18-Present]
Creating a model for efficient customer complaints management and customer service prioritization
Customer Complaints Management –For increasing accuracy of business decisions
 Performing root cause analysis on complaints big data for classifying customer complaints in insightful categories
 Training model about possible root causes to identify the cause with better efficiency, within an optimized time
Customer Services Prioritization - For understanding customers’ needs by their activity status
 Making predictive algorithm to predict future complaint in advance, by monitoring provided input parameters
 Using intent/sentiment analysis to predict intentions of customers to identify complaints of immediate attention
[Planned methods/approaches to be used– Natural Language Processing (NLP), Long Short Term Memory (LSTM)]
CWD INNOVATIONS | Machine Learning | Android Development | Summer Intern [May’18-Jul’18]
 Developed a face and landmarks detection android app using Google’s mobile vision library in android studio
 Built a system for face detection using Haar Cascade classifier to increase detection performance in OpenCV
JANASWAMY ASSOCIATES | Finance and Banking | Summer Associate [Jun’17-Jul’17]
Review of End User Computing (EUC) Policy for Standard Chartered Bank
 Comprehended and ensured the compliance of 1000+ EUCs with the policy prepared by the bank
 Enquired the registration process of EUCs & awareness by walk through with over 200 users towards the policy
METAL ANALYSIS AND PRIVATE LIMITED | Business Development Intern [May’16- Jun’16]
 Achieved 10% increase in franchisees within 2-months by analysing leads of auto & other steel industry players
 Increased 16% m-o-m revenue by optimizing & analysing the website by Google webmaster & Google analytics
POSITIONS OF RESPONSIBILITY
HOSTEL ALUMNI SECRETARY | Hostel 10 | Student Alumni Relations Cell, IIT Bombay [May’16-Mar’17]
Part of a 22 member team | Only body supported by Dean ACR (Alumni and Corporate Relations)
 Contacted over 100 alumni for conducting 300+ mock interviews & 25+ group discussions for final year students
 Organised database of 100+ hostel alumni for enhancing the interaction between alumni and students
 Assisted in execution of various events like Phonathon, Alumni Reunion of 3 batches attended by 250+ alumni
HOSTEL MESS SECRETARY | Hostel 15, IIT Bombay [Sep’15-May’16]
Elected by 1000+ hostel inmates as part of the 2 tier team responsible for smooth functioning of mess
 Worked with a team of 5 members to ensure the smooth functioning of mess for 1000+ residents
 Negotiated with brands like Pizza Hut, Burger King providing eatables at 40% discount; worth INR 2.5 lakh
 Handled a budget of INR 3 lakh for execution of GALA Dinner, Annual Hostel Fest and other hostel events
EXTRACURRICULAR ACTIVITIES
 Bagged Gold & Silver in Volleyball General Championship at 52nd & 51st Inter IIT Sports Meet ‘17/’16
 Secured Gold in Girls Volleyball Championship consecutively at ICT’s Annual Tournament ‘17/’18
Sports  Won Gold in Girls Volleyball Championship at National level- ‘Skream’ held by KJ Somaiya ‘17
 Inter Hostel General Championship : Gold (Volleyball, Kho-Kho) | Silver (Throwball) ‘16/'17
 Won Silver in Volleyball and Bronze in Throwball Inter Hostel General Championship ‘18
 Scripted, directed and acted in a play at the 2 day dramatics festival, sophomore production ‘16
Cultural  Performed street play on Gender Equality at UNMAAD, IIM Bangalore’s cultural festival ‘16
 Secured 1st position in Freshiezza street play category among 100+ participants ‘15
 Collected & donated 2.8 kg clothes to Manav Jeevan Seva Trust under Cloth Collection Camp ‘15/’16
 Offered 80 hours of community service as a volunteer of National Service Scheme, IIT-B ‘15/’16
Social
 Volunteered in Health awareness camp & Buddy Program to mentor families of workers ‘15/’16
 Executed diabetes camp; 5k+ people; 10k+ health pledges in 1 day for Guinness Record attempt ‘17