Beruflich Dokumente
Kultur Dokumente
Irregular Operations
(IROPS)
Contingency Plan
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CAPITAL REGION AIRPORT AUTHORITY - IROPS PLAN
TABLE OF CONTENTS
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Appendix B- Contacts…………………………………………………………………………………………………….……………….…….34
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Page 34,35 03/29/2017 Appendix B. Contact Details for CRIA IROPS Contingency Response
Committee
Page 36,37,38 03/29/2017 Added Appendix C, D, E
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Record of Distribution
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Chapter 1 – Introduction
1.1 Purpose
This document provides the coordinated IROPS Contingency Plan for Capital Region International Airport.
It was developed by the airport’s IROPS Contingency Response Committee under the sponsorship of the
Airport Operations Department. Membership in Capital Region International Airport’s IROPS Contingency
Response Committee comprises representatives from each of Capital Region International Airport’s aviation
service providers. The committee recognizes that individual plans and a coordinated effort by the airlines,
airports, government agencies, and other providers is essential to successfully minimize the impact of IROPS
events on passengers. This coordinated contingency management plan provides a common point of focus for
Capital Region International Airport’s coordinated response to IROPS events.
The emphasis for this plan is the identification and documentation of areas of contingency activities of
Capital Region International Airport’s aviation service providers that require support from one or more
service provider organizations. The plan format follows the recommendations provided in ACRP Report 65;
Guidebook for Airport Irregular Operations (IROPS) Contingency Planning.
Irregular Operations (IROPS) – Exceptional events that require action and/or capabilities beyond those
considered unusual by aviation service providers. Generally speaking, an impact of those events is the
occurrence of passengers experiencing delays, often in unexpected locations for undetermined amount of
time. Examples include extreme weather events (such as snowstorms, tornados) and other events (such
as power outages and security breaches).
Passengers – Includes people traveling, service animals in the cabin, and live cargo onboard aircraft and in
the terminal area.
Customers – Includes both passengers and other non-aviation service personnel such as meeters and
greeters who are in the terminal area.
Service Providers – All entities that provide services for customers and passengers, includes but not limited
to: Capital Region International Airport, airlines, concessions, FAA, CBP, TSA, ground transportation
agencies, fixed base operators (FBO), overnight accommodations, and diversion airports.
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There are four phases of impact during an IROPS event that must be planned for:
• Surge
• Capacity
• Off-hours
• Extended stay
Each IROPS event is unique and airlines, diversion airports, government agencies, and other aviation service
providers will benefit from the Capital Region International Airport’s IROPS Contingency Plan accounting
for diverse IROPS characteristics by adapting to changing conditions.
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The goal of the committee is to establish and enhance contingency plans through collaborative decision
making. This will ensure that actions result in a unified level of customer care across all Capital Region
International Airport aviation service providers during IROPS events.
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The Review Existing IROPS Response Plans table describes both formal and informal understandings of
coordination between these organizations, as well as individual organization SOPs related to IROPS response.
In addition to Appendix A of this plan, each airlines plan can be found on the airlines website.
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Passenger Needs
Needs Description
Wheel Chairs DK Security provides wheel chair service within the terminal
building. Wheel chairs are stored both before and after the
screening checkpoint. A wheel chair lift is available to assist
passengers into aircraft.
Transportation Taxi service is available from the commercial lane, and local hotels
provide shuttle services and can be contacted from Reservation
Center in Baggage Claim. Rental cars are also available for
purchase.
Pet Relieving Area The grass located on the west end of the airport, outside the rental
car lot doors may be used for pet relieving. Passengers will be held
responsible for cleaning up their pet’s waste.
Medical Attention Public Safety Officers are trained as first responders and are
available 24/7 to provide minor medical services. Lansing EMS or
Mercy Ambulance can be contacted for assistance.
Food/Beverages EMA Restaurant normal hours of operation are Monday-Friday 5A-
6P, and Saturday-Sunday 5A-2P. Water is available from drinking
fountains located throughout the terminal and beverage vending
machines are located in the sterile area and ticketing area. If
necessary, the airline may provide food and beverages as
determined by the airline.
Information Passengers can receive updates directly from airline personnel as
well as updated times on the MUFIDS. Additional information can
be received from the operations department.
Limited English Proficiency Speech translation services for many languages are available
through Michigan State University. Languages International of
Grand Rapids has the ability to translate additional languages.
Child/Infant Supplies Currently, no child/infant supplies are available for purchase. In
the event that supplies are needed, contact should be made to the
Operations Department and supplies will be obtained.
Medication EMA carries some over the counter medication.
Clean Environment Airport custodians are available between the hours of 5:00am and
11:00pm. If after hours’ cleanup is necessary (e.g. biohazard
cleanup), contact the Director of Maintenance.
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Key elements of communication during an IROPS event require coordinated IROPS response actions by
airport operations, the airlines, ATC services, and by affected diversion airports to track and share aircraft
status both in-air and on-ground. Based on the situational need, additional communications among other
organizations such as the TSA, CBP, concessions, and ground transportation may also be required.
The Trigger Events and Communication Plans table describes shared information, including aircraft delay
tracking performed by airlines, the FAA, Capital Region International Airport, airport operations, and
diversion airports.
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The Support for Passengers table describes passenger coordinated support for passengers at airports while
they are on board aircraft, during their deplaning (especially from remote parking areas), in the terminal, and
when they need ground transportation.
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American/Delta/United During extended delays, will provide a food and water cart
for displaced passengers with 15 minute updates or as
conditions change. In extreme cases, will purchase additional
food for passengers.
AvFlight Scheduled During controllable delays (such as maintenance) 2 hours
Charters into a delay, passengers in the terminal will be provided
beverages, after 4 hours’ passengers are then issued meal
vouchers and a beverage service is again provided.
Passengers are regularly updated the status of the delays.
Airport The airport will assist the airlines, passengers and other
service providers with whatever means requested.
Concessions Will remain open until final aircraft departure.
In Terminal
TSA With input from Airlines and Airport Operations, will make
determination if passengers will be permitted to leave the
sterile area and plan for re-entry into sterile area. If TSA is
notified of diverted aircraft, passengers who exit the sterile
area may use previous boarding pass to regain entry. If TSA
checkpoint has previously closed, passengers who leave the
sterile area may not be permitted to re-enter. If TSA has
previously closed, during extreme circumstances a callback
could be initiated by contacting the Deputy AFSD.
CBP In the event of an international diversion, CBP will need to
be contacted prior to aircraft arrival and established
agreements will take effect.
Ground Transportation Taxi services are available and can be contacted by the airline
or the passenger. Public transportation is also available
through CATA and route information can be found by
phone, (517) 394-1000, or on their website,
http://www.cata.org/. Some local hotels also provide
shuttle service.
Rental Cars Cars are available for rent through the rental car service
providers located in the baggage claim area.
Hotel Accommodations The airlines can assist passengers with hotel
accommodations. Additional hotel and taxi information can
be found at the Reservation Center located in baggage claim
Extended-Delay
with the ability to quick-connect to service providers.
Accommodations
AvFlight Scheduled For extended maintenance delays, passengers who drove
Charters over 50 miles to the airport will be given the option of a hotel
and rebooked for a later flight. All passengers will be
rebooked for a later flight or if they choose the passengers
can cancel their reservation and receive a full refund. No
additional accommodations are required during a weather
delay.
American/Delta/United All passengers will be rebooked for a later flight, and
dependent upon the conditions of the circumstances, the
airline will attempt to make additional efforts (i.e., hotel
refund, meal vouchers, etc.)
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Descriptions of understandings of planned coordination related to sharing of resources are listed in Section
3.1 – Coordinating Existing IROPS Contingency Response Plans.
Descriptions of understandings of planned coordination related to sharing of skilled staff are listed in Section
3.1 – Coordinating Existing IROPS Contingency Response Plans. The Skills Availability table describes
specific categories of skilled personnel which have been identified as being available for shared use.
Skills Available
Organization Skill Description
Airport Jet Bridge Airline ground handling trainers will ensure that they are training new
Operation hires on the proper operation of each jet bridge. If questions ever
arise regarding the proper operation of a jet bridge, airport
maintenance will provide retraining for the airline employees.
AvFlight Various/Fueling AvFlight personnel are NATA trained and are capable of providing
fuel to all the air carriers that use the Capital Region International
Airport.
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4.1.1 Airlines
It is recognized that the DOT has issued a rulemaking that requires airlines to adopt tarmac delay contingency
plans and coordinate them with both scheduled airports they serve and their diversion airports. The
Established Procedures with Airlines table describes airline procedures specific to IROPS events for each
airline operating out of the airport.
Adequate food and potable water will be made available no later than
two hours after the aircraft leaves the gate (in the case of departure) or
touches down (in the case of an arrival) if the aircraft remains on the
tarmac, unless the pilot-in-command determines that safety or security
considerations preclude such service; operable lavatory facilities;
medical attention; and other customer comfort needs including
comfortable cabin temperatures.
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Delta will make decisions for the well-being of all customers aboard
the affected flight.
United Airlines Consistent with DOT regulations, United Airlines have developed a
(DGS) plan to cover all scheduled and public charter flights operated by
United Airlines.
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For all domestic flights, AvFlight will not permit an aircraft to remain
on the tarmac for more than 3 hours, unless: (1) the pilot-in-command
determines there is a safety or security related reason, (2) ATCT
advises the pilot-in-command that returning to the gate or another
disembarkation point elsewhere in order to deplane passengers would
significantly disrupt airport operations.
For all international flights, AvFlight will not permit the aircraft to
remain on the tarmac for more than 4 hours, unless: (1) the pilot-in-
command determines there is a safety or security related reason, (2)
ATCT advises the pilot-in-command that returning to the gate or
another disembarkation point elsewhere in order to deplane passengers
would significantly disrupt airport operations.
For tarmac delays that last longer than 3 hours (4 hours for
international flights), the Operations Manager and the captain of the
flight along with the CRAA, ATCT and TSA will determine necessary
airport terminal access, secure aircraft parking, ground service
equipment, personnel, supplies, services and communications ensuring
the safety of all involved and the ability of passengers then desiring to
deplane to do so.
For all flights, AvFlight will provide adequate food (e.g. snack foods
such as pretzels or granola bars) and non-alcoholic beverages no later
than 2 hours after the aircraft leaves the gate (for departure) or touches
down (for arrival) if the aircraft remains on the tarmac, unless the pilot-
in-command determines that safety or security considerations preclude
such service.
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4.1.2 FAA
It is recognized that FAA has issued directives to air traffic personnel pertaining to aircraft making tarmac
delay requests related to United States DOT’s 14 CFR Part 359 Enhanced Protection for Airline Passengers. The
FAA has also established procedures allowing airports access to aircraft flight status. The Established
Procedures with FAA table describes Capital Region International Airport FAA/ATC facility actions specific
to IROPS events.
1. Runway use.
a. During an IROP event Runway 6/24 can be used for staging; however, the runway would need to
be NOTAM closed for the takeoff and landing (available for taxiing and staging).
2. Staging points.
A staging point is defined an area to be used as an alternate aircraft parking location when terminal
ramp space is at capacity.
3. Limitations:
Taxiway C SW of the Transient Ramp wingspan of 94’ or less
Taxiway G is limited to aircraft weighing less than 120,000 pounds or less and
wingspan of 94’ or less
See Appendix C for more detail
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4.1.3 CBP
It is recognized that CBP has issued guidance to directors of field operations concerning passengers on
diversion flights, including those into airports not normally staffed by CBP.
The Established Procedures with CBP table describes Capital Region International Airport CBP procedures
specific to IROPS events.
If the diversion occurs after hours’ contact can be made to the Detroit Metro Airport CBP office service
desk at (734) 942-9000 or (734) 941-6180 ext. 108. The CBP supervisor’s desk in Detroit can also be
contacted at (734) 941-6180 ext. 403.
All actions related to international arrival aircraft, persons and cargo must be coordinated with CBP.
All passengers, crewmembers, baggage and cargo are to remain onboard the aircraft until CBP gives the
authorization to offload. No new passengers or cargo are permitted to board the aircraft prior to CBP
authorization with the exception of emergency personnel in the event of a medical or emergency. In the
event of a medical or emergency situation, the airline representatives must contact CRIA at (517) 321-8525.
Crew changes and services aboard an aircraft will be permitted if the carrier provided 100% Advance
Passenger Information (API) prior to the aircraft’s arrival.
Only during a protracted stay, any tarmac delay in excess of 2 hours, may an airline request permission
from CBP to deplane passengers of the diverted aircraft into a sterile and secure holding area. Permission
may be granted, and passengers and crew may be held in the holding area provided the airline
communicates with CBP watch commander the nature of the diversion and anticipated length of delay,
updates CBP on the status of the diversion if changes occur, and controls the movement of passengers and
secures passengers from contact with other domestic or foreign flights. When all airline issues have been
resolved, passengers will be escorted back to the plane. CBP processing and clearance will take place at the
original destination.
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During an extended stay, described as an aircraft remaining on the tarmac in excess of 3 hours where CBP
personnel are stationed, CBP personnel have the option to allow passengers to deplane at any time and
remain in a sterile and secure holding area until the flight is cleared to depart for the original or alternate
final destination to ensure the safety of the passengers. If an air carrier’s representative or the aircraft pilot
states that the aircraft will depart within three hours or within 30 minutes after the third hour on the
ground, or determines that deplaning would jeopardize passengers’ safety or security, the passengers can be
allowed to remain onboard the aircraft. It is imperative that international flights do not remain on the
tarmac at a U.S. airport for more than 4 hours without allowing the passengers to deplane.
Under normal conditions Jet Bridge 9 is the bridge to be used to offload international passengers into the
sterile and secure holding area. In the event that Jet Bridge 9 is unavailable or out-of-service, Jet Bridge 8
will be used for offloading the international passengers. Prior to offload, a CRIA Law Enforcement Officer
will sweep the Gate 8 and 9 holding areas to ensure there are no passengers or belongings in these areas.
The officer will then be stationed at Gate 8 to ensure that all international passengers proceed to Gate 9 to
gain entry to the Federal Inspection Station. Following the offloading of the international passengers, the
CRIA Law Enforcement Officer will sweep the area to ensure no personnel or belongings were left in the
area.
A sterile and secure holding area will be physically blocked off from the rest of the terminal in advance of
passengers being deplaned in order to prevent unauthorized entrance or exit. All possible entrances and
exits to the holding area will be constantly guarded. The security of the passengers while on board the
aircraft or in the holding area will be the responsibility of the airline, but assistance may be rendered by
Public Safety as needed. Potential holding areas include the Gate 8 and 9 holding areas as well as the FIS
holding area. Both locations have restroom access, to which the international passengers will have
exclusive access. With CBP assistance, airline personnel will be responsible for providing food, water and
comfort items to passengers while in the holding area.
CBP retains the option to require all passengers, crew, and baggage to disembark and clear through CBP
passport and baggage control.
If a passenger refuses to comply with the instructions to remain in the holding area pending CBP
inspection or re-boarding in lieu of CBP processing and unlawfully enters the United States without
inspection, they may be subject to civil penalty and/or adverse action depending on their citizenship status.
These provisions DO NOT apply to passengers or crews of flights departing the United States for foreign
countries that make unscheduled stops in the United States, but CBP presence may be required on special
occasions, such as when deportees are onboard.
4.1.4 TSA
It is recognized that the Department of Homeland Security has issued procedures to TSA Federal Security
Directors for passengers utilizing the sterile and checkpoint areas.
The Established Procedures with TSA table describes Capital Region International Airport TSA procedures
specific to IROPS events.
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If irregular operations result in diverted flights arriving at the airport during a time period when the
security screening checkpoint is minimally staffed by TSA, often times for the sole purpose of controlling
access to the sterile area while awaiting normally scheduled late flight arrivals, TSA officers will be briefed
by airline and/or airport operators to determine the most appropriate course of action under the
impending circumstances. Under these circumstances, TSA encourages the airline operator to inform
passengers they should remain in the airport sterile area and that should they exit the sterile area, they may
be delayed in regaining access to the sterile area which could impact their continuing travel that day.
Factors that TSA management will consider during discussions with airlines and/or airport operators in
making a determination whether or not to hold over or recall TSA officers to address passenger screening
for irregular flight operations include: number of flights and passengers affected, anticipated duration of
the irregular flight operations, airport amenities in the sterile area to include restrooms and service facilities.
If irregular flight operations occur resulting in diverted flights arriving at the airport during a time period
when the security screening checkpoint is closed, the first option should be to not allow deplaned
passengers to exit the sterile area unless they do not intend to continue their travels. If airline and/or
airport operators feel it is imperative that passengers be allowed to exit and re-enter the sterile area due to
health and/or safety concerns, they should call the TSA contacts with details of the irregular flight
operation. Airline and/or airport operators should be specific in their request for services. Factors that
TSA management will consider during discussions with airlines and/or airport operators in deciding
whether or not to recall TSA officers to the airport to address passenger screening for the irregular flight
operations include, the number of passengers affected, anticipated duration of the irregular flight
operations, airport amenities in the sterile area to include restrooms and service facilities. TSA will not
recall TSA officers for the sole purpose of passenger convenience; e.g., smoking. If passengers are
deplaned into a sterile area and remain in the sterile area, they may be re-boarded without additional
screening.
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4.1.5 Concessions
Concessions at Capital Region International Airport have been requested to agree to provide service during
IROPS events, including those resulting in extended passenger (and other customers) stay in the terminal
area. Key considerations include agreement to remain open during extended hours and support for special-
needs passengers, including new infant supplies.
The Established Procedures with Concessions table describes specific concessions support procedures
identified as being available during IROPS events.
Ground transportation organizations at Capital Region International Airport have been requested to agree to
provide service during IROPS events, including those resulting in extended passenger (and other customers)
stay in the terminal area. Key considerations include agreement to provide service during extended hours and
procedures for obtaining additional resources when required.
The Established Procedures with Ground Transportation table describes specific ground transportation
support procedures identified as being available during IROPS events.
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ICAB Valentino
Hernandez 517-
215-7910
JBs Country Jack Billingsley
Club 517-323-9070
Omega Express Chukwuka
Mmakah 517-706-
7992
Posh Black Car Dominic Perrone
Only 517-490-6152
Royal Express Vartan Muradov
517-489-9717
S-Cabs Shannon Hallam
517-374-5500
Public Transportation
CATA Bus 517-394-1000 or The Capital Region International Airports Main Terminal building
517-394-6520 is stop number 82 on CATA Bus Route 14. This route runs
Monday-Friday 0600-2255, Saturday 0830-2240, and Sunday 0900-
1840. Any additional information can be found on the CATA
website at www.cata.org. Could also be used to provide passenger
transportation between parked aircraft and the terminal.
Clinton Transit 989-224-8127 Based primarily out of St. Johns, MI, will provide service as
available. Additional information can be found on their website at
http://www.clintontransit.org/. Could also be used to provide
passenger transportation between parked aircraft and the terminal.
The local Fixed Base Operator (FBO) at Capital Region International Airport has been requested to agree to
provide service during IROPS events.
The Established Procedures with the FBO table describes some specific support procedures identified as
being available during IROPS events.
Beyond the service providers identified in the previous section, several other entities should be considered
when coordinating efforts are made. The list below highlights some of these service providers that should be
considered during IROPS events.
• Overnight accommodations (nearby hotels)
• Off-site restaurants
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Aircraft status in the air and on the ground, is tracked by both airlines and the FAA to provide accurate,
complete, and timely information in regard to expected flight delays and developing local situations. The
Aircraft Status table describes Capital Region International Airport procedure checklists for tracking aircraft
during IROPS events.
Aircraft Status
Organization Aircraft Status Actions
Airlines DIVERTED FLIGHTS
Monitor status of aircraft in flight with respect to schedule
Determine if diversion is eminent
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Weather patterns are tracked by the airport, airlines, and the FAA to predict potential impacts to aircraft
operations and to carry out alternate operating procedures (such as diverting flights to alternate airports) to
maintain the safety of the crew and passengers as well as operations staff out on the airfield. The Tracking
Weather table outlines the roles and responsibilities of airport, airline, and FAA staff in tracking weather.
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Relevant IROPS information, including status and related situational information, is communicated among
appropriate Capital Region International Airport organizations during an IROPS event. The IROPS
Communication Plans table describes key elements of Capital Region International Airport IROPS
communication plans.
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Support procedures for passengers and other customers at Capital Region International Airport during
IROPS events include focus while they are on-board aircraft, during their deplaning, in the terminal, and
when they need ground transportation. The Passenger Support Plans table describes procedures at Capital
Region International Airport for support during an IROPS event.
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Appendix A – Reference Documents (found on the “Shared P” Drive, CRIA IROP Plan)
2. Checklists
3. Equipment List
8. US DOT final rulemaking 14 CFR Part 259 Enhanced Protection for Airline Passengers 2010 and 2011
9. Lessons Learned
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Appendix B – Contact Details for Capital Region International Airport IROPS Contingency
Response Committee and Points of Contact for Agencies during an IROPS Event
Diversion Airport(s)
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Police/Fire/EMS
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IROP STAGING LOCATIONS APPENDIX C
79' (24m) - < 118' 30' (9.1m) - < BOEING 737-700/AIRBUS A- X X ERJ, DC9, and B717 X X X X 737
III
(36m) 45' (13.7m) 320/EMBRAER ERJ 190-100 MAX
Note: TWY’s D & H cannot be used at the same time
APPENDIX D
6
3 5
1 2
4
9
Taxiway C SW of the
transient ramp
wingspan of 94'or less
APPENDIX E