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Table of Contents
Introduction ..................................................................................................................................... 3
Recommendation ............................................................................................................................ 4
Introduction
For the development of an organization it is important to be finding out the good behavior of the
order to make better hiring decision. In this context a stable and strong communication skill is
very important in between the employees within an organization. Apart from this, the quality of
the products as well as the service provided by an organization has a greater impact on the
development of an organization. In the following report the issues faced by the small
manufacture company of gym equipment has been discussed. In order to rectify such issues this
reputedly from the customers, suppliers and from others. Based on the case study that is provided
it can be stated that the behaviors of the employees or the workers was very bad. Apart from that
the standard of work of the administration team is too poor. It can be said that due to the poor
communicating skill of the administration team the business cannot be expanded in a large area
and also a rapid development cannot be found. It is because the administration team is major
responsible in order to take the orders by phone and written. Additionally, placing of orders as
well as sending the corresponding orders to the dispatch department is proceeding with the help
of administration team. Based on the case study it can be said that the entire process takes
approximately four to five days and it is very much problematic for the company in order to
maintain the business reputation. Various managers said that the administration team of the
manufacturing company is not achieving their goal besides they are too much careless about their
duties. For these activities of the administration team the further development of the gym
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equipment business is hampered. The company cannot be able to attract a huge potential only
due to the slow activities and the carelessness of the employees of this company. Apart from that,
due to the delay of delivery customers faces so many difficulties and when they contact the
administration team their rude behavior disappoints the customers. The customers can not find
any proper reason for the delay and moreover, they find no help from the administration team of
the company. One of the most severe problems that is the main reason for the incorrect dispatch
as well as delay is typing mistake of the employees of this company. Generally, the order is
recorded by phone and the administration team of the company fails in order to record the data
so it causes incorrect dispatch. In addition to this the employees of the company does not active
in phone calls and it is observed by the staffs from the department of the company.
Recommendation
At the initial step that is in hiring step the management department of the company should have
to recruit the most efficient and experienced staffs. According to the opinion of Robles (2014), it
can be clearly stated that the oil that keeps the workplace machine running smoothly. A better
communication can be able to make a better understanding in between the employees of the
company and the customers. In this context it is believed that an active staff with better
communication skill can be able to overcome such problems that are facing the gym equipment
manufacturing company in Australia. In addition to this, in order to improve the situation of the
company the management team of the company should have to focus on the administration team
of the company. They must arrange methods through which all conversation in between the
administration team and the customers can be recorded. It will help them to identify the main
fault. After that the management team of the company must have to take necessary steps against
that employee for whom the reputation of the company is being hampered. As per the ideas of
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Jackson (2015), it can be stated that it is necessary for an organization that the employees are
listening alternatively besides showing interest in everything they say. A proper training should
have to given to the administration team of the company. Additionally, the management team of
this company must arrange a weekly based test by which the learning skill of the employees will
be judged. Apart from that, a reduction process in salary should be keep by the management
team. It can be said that obviously the salary will be deducted after giving full training to the
employees of the organization. In addition to this, the employees should be properly trained
about the priority matrix. Based on the opinion of Men (2015), it can be stated that the priority
matrix helps the employees in order to decide and prioritize task by urgency. This matrix also
useful for shorting out the less urgent or important order taken from the customers. Apart from
this, a brief idea about the SMART goal should be provided to the employees within the tanning
period. According to the ideas of it can be stated that the SMART goal helps in order to push
further employees within an organization. Additionally, the SMART goal also helps the
Conclusion
From the above study the importance of stable and strong communication skill of the employees
within an organization can be concluded. The development of a business is closely related to the
communication skill of the employees within an organization. In addition to this, the behavior is
also an important factor that is major responsible behind the further development of the business
of a company. The importance of the priority matrix can be concluded from the above report.
With the help of priority matrix the issues that is delay in delivery process can be reduced and
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obviously with the help of responsible and effective employees. Furthermore, the importance of
Reference List
Green, T., & Peloza, J. (2015). How did the recession change the communication of corporate
social responsibility activities?. Long Range Planning, 48(2), 108-122. Retrieved from
https://www.researchgate.net/publication/265090123_How_did_the_Recession_Change_
the_Communication_of_Corporate_Social_Responsibility_Activities. Retrieved on 11th
October
Robles, M. M. (2014). Executive perceptions of the top 10 soft skills needed in today’s
workplace. Business Communication Quarterly, 75(4), 453-465.