DEPARTMENT OF COMMERCE

BUSINESS CORRESPONDANCE
St. Joseph’s College (Autonomous) - Tiruchirappalli – 620 002

UNIT - I
1. Communication is a _______ of facts, ideas, and opinions by two or more
persons.
a) Exchange b) Foreign exchange
c) Control d) understanding
Answer: a
2. ----------------channel of communication called the grapevine
a) Formal b) Informal
c) Horizontal d) Vertical
Answer: B
3. The downward communication flow from _______
a) a subordinate to a superior b) a subordinate to a sub ordinate
c) a superior to a superior d) a superior to a sub ordinate
Answer: D
4. Examples of oral communication _________
a) Letter b) E-mail
c) Telephone d) Fax
Answer: C
5. Written communication includes ________
a) Reports & forms. b) Interviews
c) Film d) Speaking
Answer: A
6. Communication saves time in ________
a) Internal communication. b) Interview.
c) Oral communication. d) Schedule.
Answer: C
7. Internal communication is a communication between ________
a) Banker and customer. b) Superiors and subordinate.
 c) Salesman and buyer. d) Insurance company and its
customer.
Answer: B
8. Telephonic conversation is a _______
a) Verbal communication. b) Non-verbal communication.
c) Visual communication. d) Written.
Answer: B
9. Envelopes containing transparent papers to show the address are called _____
a) Window envelops. b) Easy envelop.
c) address envelop d) Front envelop.
Answer: C
10. In the communication cycle, the process of retranslation of signals into ideas is
called _______
a) Encoding. b) Decoding
c) Response d) Feedback
Answer: B
11. If each line in the inside address is started after leaving a small gap, it is known
as __________
a) Block form. b) Correct form.
c) Indented form. d) Address form.
Answer: C
12. The inside address should be written ________
a) Below the salutation. b) Above the heading.
c) above the salutation d) Above the date.
Answer: C
13. Reports from the subordinates to the superiors take the form of ________
a) upward communication b) downward communication
c) Face-to-face communication. d) visual communication
Answer: A
14. Pictures, slides, films fall under _________
a) body languages b) Audio-visual communication.
c) Reporting. d) visual communication
 Answer: B
15. Realizing the potential of the self is part of the _________
a) Communication development. b) Language development.
c) skill development d) Personality development.
Answer: D
16. A memo is an example for ________
a) Internal communication. b) External communication.
c) Lateral communication. d) Written communication
Answer: a
17. Gestures is an example for _________
a) body language b) Grammar.
c) Speeches d) Written.
Answer: A
18. The term ‘communis’ derived from _______ word.
a) Greek. b) Latin
c) Chinese d) English.
Answer: B
19. Grapevine communication is associated with _________ communication
a) Formal b) Informal
c) Horizontal d) Vertical
Answer: a
20. Audio Visual communication combines _________
a) Auditory b) Visual
c) Both auditory and visual d) Written
Answer: c
21. Communication problems otherwise known as __________
a) Enquire. b) Barriers
c) Encoding d) Decoding
Answer: B
22. Posters fall under _________ communication
a) Oral b) Visual
c) Written d) Spoken
 Answer: B
23. Informal communication is otherwise known as __________ communication
a) Grape vine b) Lateral
c) Visual d) Horizontal
Answer: a
24. Horizontal communication flows through __________
a) Face to face discussion b) Telephonic talk
c) Periodical meeting d) All the above
Answer: D
25. Face-to-face communication means
a) Visual communication b) Direct conversation
c) Oral Communication d) Written
Answer: B
26. Physical Barriers to communication are _______
a) Time and distance. b) Interpretation of words
c) Denotations. d) Connotation
Answer: A
27. _______ is the process of arriving at agreement through consultation.
a) Consensus b) Horizontal
c) Vertical d) Meaning
Answer: a
28. Information must be _______
a) Accurate, complete, recent. b) Inaccurate, incomplete
c) Irregular d) Clear
Answer: a
29. Effective advice ______
a) Is both man-oriented & work b) Is given in the workers interest.
oriented?
c) Promotes understandings. d) all the above
Answer: D
30. Audio-Visual communication is most suitable for mass ______ and mass ___
a) Publicity and education b) policies & political
 c) Save and store d) Publicity & policies.
Answer: A
UNIT – II
31. When- Respected Sir- is the salutation the appropriate complimentary clause is
a) Yours sincerely. b) Yours faithfully
c) Yours affectionately. d) Yours lovingly
Answer: a
32. Appropriate salutation for an application is ______
a) My Dear Sir. b) Sir.
c) Dear Sir. d) Sir Mr. X.
Answer: B
33. Subscription of a letter _________
a) Contains principal message. b) contains name and address of the
receiver
c) contains name and address of d) Place and date
the sender
Answer: b
34. Post script appears in a letter ________
a) In the beginning. b) In the middle.
c) In the end. d) Never appears.
Answer: d
35. Complementary close or subscription always be ______ with salutation
a) Different b) Consistent.
c) Opposite d) Parallel
Answer: b
36. The possibility of misunderstanding at any step _________
a) Brain drain. b) Output.
c) Channel. d) Medium
Answer: a
37. The information the receiver gets is called ________
a) Message b) Output
c) Input d) source.
 Answer: a
38. Information about its products is _______ information.
a) External b) Internal
c) Planning d) Deciding
Answer: b
39. A business letter serves as a record for ________ reference
a) past b) Present
c) Future d) Both (2) & (3).
Answer: d
40. _______ is the essential aspect of communication
a) Enclosure b) Letter
c) Telephone d) Feedback
Answer: d
41. Communication is the _______ of business
a) Backbone b) life blood
c) nervous system d) both (1) & (2).
Answer: a
42. Warning can be _________
a) general or specific b) specific
c) Particular d) Completely general
Answer: a
43. Motivation should be achieved through __________
a) monetary incentives b) making the workers participate in
the decision making process
c) making achievement goals very d) None of the above
specific
Answer: d
44. The ability to communicate effectively
a) Is a natural talent that cannot be b) depends on the education level of
learned? those around you
c) can be learned d) Depends on not using technology to
send messages.
 Answer: C
45. _______are welcome, for it is not obligatory to accept them.
a) Suggestion b) order
c) Courtesy d) complaint
Answer: a
46. _________ Communication is unsuitable for lengthy message
a) oral b) Written
c) Vertical d) audio visual
Answer: a
47. _____ Communication is the most popular means of transmitting message.
a) Written b) oral
c) Visual d) Face-to-face.
Answer: B
48. _______ is a more powerful agent of persuasion and control
a) Speaker b) receiver
c) Speech d) decoder
Answer: a
49. ______ is quite often a physical barrier to communication
a) Noise b) interpretation of words
c) by passed instruction d) all of the above
Answer: A
50. ______ is the process of arriving at agreement through consultation
a) Consensus b) horizontal
c) Vertical d) upward
Answer: A
51. Contents of offers and quotation are _______
a) details of product b) pleasing tone
c) request for price d) request for traders information
Answer: a
52. Employees should encourage giving ______
a) Information b) Guidelines.
c) Suggestion d) order
 Answer: c
53. The letter should be based on ______
a) Attitude
b) you attitude
c) We attitude.
d) my attitude
Answer: B
54. Interpretation of data is followed by ________
a) Recommendation b) suggestion
c) Conclusion d) complaint
Answer: a
55. Communication network in any organization is ____
a) internal & external b) verbal & written
c) oral & non-verbal d) feedback
Answer: a
56. Empathy leads to __________
a) Greater receptivity. b) more involvement
c) greater focus d) causality
Answer: C
57. Colours also have a _______effect
a) Psychological b) physiological
c) Sociological d) socio psychological
Answer: A
58. Blue colour refers _________
a) Sincerity b) traditional
c) Danger d) faith
Answer: a
59. Informal communication is otherwise known as ___________
a) person to person communication b) internal communication
c) external communication d) Authoritative communication
Answer: B
60. Facial expressions and gestures are known as _________
 a) Face to face communication. b) oral communication
c) both 1 & 2 d) Multimedia communication.
Answer: B
UNIT – III
61. Listening helps to make _________ effective
a) communication b) Oral communication
c) Both a and b d) Report
Answer: a
62. Communication in an organization should ideally flow __________
a) From top to bottom b) From bottom to top
c) Both ways d) Horizontally
Answer: A
63. The participants of a board meeting are ________
a) Member b) Directors
c) Member and directors d) Outsiders
Answer: A
64. ________________are the official records of the proceeding of a meeting.
a) Agenda b) Minutes
c) Notice d) None of these
Answer: a
65. Minutes of resolutions is only resolutions _________
a) Recorded. b) Development
c) Decision making d) Authenticated
Answer: A
66. A report is a basic management tool used in ___________
a) personality development b) Decision making
c) Individual development d) Self-motivation
Answer: A
67. Press reports refers to ___________
a) reports in newspapers b) reports through letters
c) oral communication d) Written communication
 Answer: B
68. An informal report is usually in the form of a ________ communication
a) person to person b) prescribed form
c) Regular intervals. d) Authoritative.
Answer: A
69. A concise and accurate record of the proceedings at a meeting is called as
_____
a) Resolution. b) minutes
c) Invoice. d) Agenda
Answer: A
70. List of items of business to be considered at a meeting is called as _______
a) agenda b) dividend.
c) prospectus d) reports
Answer: C
71. An Agenda prepared in connection with __________
a) meeting b) business tours
c) Exhibition. d) personal notes
Answer: A
72. Minutes of a meeting are usually prepared by __________
a) secretary b) chairman
c) Shareholder. d) laymen
Answer: D
73. _________is a communication which contains the decision of the higher
authority of the organization.
a) Amendment. b) Resolution.
c) debate d) minutes
Answer: B
74. A collection letter is associate with _________
a) debtors b) creditors
c) company. d) customers
Answer: A
75. A report prepared in a prescribed form and presented according to an
 established procedure is ____report
a) formal b) informal
c) statutory d) general
Answer: A
76. The minute books are the _________ book of the company.
a) Subsidiary. b) statutory
c) Obligatory. d) secondary
Answer: B
77. The value mail, e-mail, video conferencing etc., some of the _______ based
media of communication.
a) computer b) traditional
c) science d) rules
Answer: C
78. _________and testimonials are important because they express the opinion of
others the applicants
Suitability for a position.
a) References. b) qualification
c) Service certificate. d) letters
Answer: c
79. Statutory Report is ________
a) an informal report b) Not having legal sanction.
c) always a statistical report d) Formal report
Answer: a
80. A report prepared and presented according to the form and procedure laid
down law is called a………..
a) Law report. b) Procedure report.
c) company report d) statutory report
Answer: A
81. A circular is a form of ________
a) oral communication b) face-to-face communication
c) Group communication. d) visual communication
Answer: A
82. Dunning letters are also called ________
a) collection letters b) Letter of credit.
c) compliant letters d) Suggestion letters
Answer: a
83. Letter of credit is issued _________
a) By bank. b) by supplier
c) by customer d) By public
Answer: D
84. Circular letter is meant for __________

a) mass communication b) personal communication

c) secret communication d) Informal communication

Answer: A
85. Exit communication takes place when an employee ________the organization
a) Enter into. b) Learning from.
c) Both. (1 & 2). d) Leaves.
Answer: A
86. Internal communication is necessary because _________
a) Business activities are easy. b) Business has grown in size.
c) government needs certain d) Employees expect some
information information.
Answer: B
87. Unsolicited communication is a ________
a) physical barrier b) inattentiveness
c) faulty transmission d) emotions
Answer: C
88. _________ stands for mental health
a) Morale. b) Motivation.
c) Co-operation. d) Coordination.
Answer: A
89. ________ is a very conscious process of communication
 a) Warning. b) order
c) action d) Education.
Answer: D
90. The effort to influence the attitudes, feeling or beliefs is __________
a) instruction b) persuasion
c) Suggestion. d) motivation
Answer: B
UNIT – IV
91. A _______ is a specific offer for sale

a) enquiry b) quotation
c) reply d) statement
Answer: B
92. CWO stands for __________

a) cash with offer b) cash with order

c) cash with option d) cash with opinion
Answer: b
93. Business letter must possess the quality of __________

a) coherence b) incompleteness
c) faultiness d) jargons
Answer: A
94. _______ means the right use of putting in points or stops in writing

a) exclamation b) semi colon

c) comma d) full stop
Answer: d
95. An informal report is usually in the form of a ______communication

a) person to person b) many to one

c) one to many d) company to company
Answer: a
96. A report as per law and procedure is called ___________.

a) Formal report. b) statutory report

 c) non statutory report d) informal report
Answer: b
97. ________reports are prepared and presented at regular and prescribed intervals

a) periodic reports b) Special reports.

c) informal reports d) non-periodical reports
Answer: A
98. __________ is a basic management tool used in decision-making
a) business letter b) report
c) document d) specific reports
Answer: B
99. ______ depends on the proper arrangement of fact
a) precision b) completeness
c) clarity d) coherence
Answer: C
100. ________is the list of words used in the reports.
a) conclusion b) glossary
c) index d) reference
Answer: b
101. ________ is the main part of the report
a) conclusion b) recommendations
c) description d) references
Answer: c
102. _______ is the first part of the body of the report
a) contents b) introduction
c) conclusion d) abstract
Answer: B
103. _______ are related to a single occasion or situation.
a) non-recurrent reports b) investigative reports
c) special reports d) formal reports
Answer: C
104. ______should come as a logical conclusion to investigation and analysis
a) recommendations b) suggestion
c) inferences d) conclusions
Answer: c
105. ________ is a device by which losses suffered by a few are shared by many.
a) insurance b) cheque.
c) finance d) risk bearer
Answer: A
106. _______ of information subsystems provides more meaningful management
information

a) Co-ordination. b) Integration.
c) direction d) planning
Answer: B
107. _________system monitors and control physical processes...
a) process b) transaction
c) operations d) office automation
Answer: A
108. _________ enhances office communications and productivity.
a) office automation b) executive systems
c) decision making d) strategic systems
Answer: A
109. _________ is an integrated user-machine system
a) management information b) Executive system.
system

c) decision making system d) knowledge based system

Answer: a
110. _________ System provides expert advice for operational chores.
a) Business. b) operation support
c) end user systems d) expert systems
Answer: D
111. _________ Systems provide network resources for direct hands on computing.
a) MIS. b) DSS
c) end user computing d) expert systems
Answer: C
112. _________ systems process data resulting from business transactions
a) transaction processing b) DSS.
c) office Automations d) MIS.
Answer: a
113. EDP stands for
a) entrepreneurial development b) electronic data processing
program
c) electronic data passing d) electronic data patroning
Answer: b
114. _________ is usually indicated if anything is to be attached to a letter
a) appendix b) annexures
c) Index. d) enclosures
Answer: a
115. If two events A and B are ----------, then P (AB) = P (A).P(B).
a) mutually exclusive b) independent
c) dependant d) None of these
Answer: D
116. _________ is an important element in all business letters
a) Signature. b) letter head
c) Salutation. d) Complimentary close.
Answer: C
117. _________ is something written after the letter is closed.
a) Copy distribution. b) Enclosures.
c) postscripts d) reference
Answer: C
118. _________ is the process of arriving at agreement through consultation.
a) consensus b) grapevine
 c) Informal. d) brain drain
Answer: A
119. An. _________ report can be denied at any time
a) oral b) written
c) special d) informal
Answer: a
120. A. _________ report is one which is prepared in a prescribed form.
a) Oral. b) written
c) Informal. d) formal
Answer: D
UNIT – V
121. A report submitted by the branch manager is a. _________ report.
a) Technical. b) logical
c) Individual. d) special
Answer: C
122. An abstract is also called as _________
a) introduction b) synopsis
c) inference d) content
Answer: B
123. Status enquiries are made for the following purpose _________
a) for complaint b) for job
c) for credit sales d) for knowing the status
Answer: C
124. An offer to sell goods at a price and conditions specified is called _________
a) prospectus b) resolution
c) quotation d) offer
Answer: C
125. The minimum number of members necessary for a meeting is called
as_________
a) quorum b) resolution
c) Proxy. d) prospectus
 Answer: A
126. Request for an overdraft is written to_________
a) secretary b) director
c) banker d) company
Answer: C
127. Letter announcing reduction of prices is called_________
a) sales letter b) circular letter
c) collection letter d) offer letter
Answer: D
128. Report in the form of a person-to-person communication is_________
a) formal report b) informal report
c) statutory report d) non-statutory report
Answer: B
129. Bio-data is enclosed with the following letter_________
a) sales letter b) application letter
c) complaint letter d) collection letter
Answer: B
130. The words CIF are used in the following letters _________
a) circular letters b) Complaint letter.
c) Export business letter. d) agency letter
Answer: C
131. The report published through newspaper is called as _________
a) annual report b) business report
c) budget report d) press report
Answer: D
132. Post script is _________
a) vital information b) relation information
c) important information d) Additional information
Answer: D
133. Informal communication network within the organization is known
as_________
a) interpersonal communication b) intrapersonal communication
 c) mass communication d) Grapevines.
Answer: D
134. Which of the following is NOT an external business written communication?
a) complaint letter b) curriculum vitae
c) memo d) enquiries letter
Answer: C
135. Effective communication can only be achieved when _________
a) the audience is understood b) feedback is encouraged
c) thoughts are organized d) systematic delivery of speech
Answer: A
136. Which of the following is NOT a way to help generate ideas when writing?
a) brain storming b) free writing
c) guessing d) clustering
Answer: C
137. Words that have more than one meaning are called as _________
a) Equivocal terms. b) jargon
c) trigger wards d) biased language
Answer: A
138. _________ is personal and professional
a) advice b) counseling
c) order d) suggestion
Answer: B
139. An effort to influence the attitude and feeling of others is_________
a) Persuasion. b) Suggestion.
c) advice d) Appreciation.
Answer: A
140. A forceful means of communication which demands immediate action is
_________
a) warning b) motivation
c) persuasion d) advice
Answer: A
141. A written message which is conveyed over an electronic network is _________
 a) notice b) fax
c) telegram d) e-mail
Answer: D
142. Which message is more important than the verbal one
a) Loud b) Non verbal
c) Written d) Soft spoken
Answer: B
143. Effective Communication
a) Takes up lot of time b) Saves time
c) Is a waste of time d) None of the above
Answer: B
144. Communication network in any organization is
a) Internal and external b) Verbal and Non verbal
c) Oral and non verbal d) Verbal and written
Answer: A
145. Listeners pays heed to the verbal content
a) 7 % b) 38 %
c) 55 % d) 1 %
Answer: A
146. Body language is
a) Structured b) Faked
c) Involuntary d) Voluntary
Answer: C
147. Message is the........idea transmitted by the sender
a) Raw b) Structured
c) Encoded d) Faked
Answer: C
148. Ability to born communicate effectively
a) Is inborn b) Can be developed
c) Cannot be developed d) Is born
Answer: B
149. In listening it is important to give attention to
 a) What is said b) What isn’t said
c) The non-verbal d) All the earlier
Answer: D
150. Biased listening is a result of
a) Prejudices b) Semantic problems
c) Arguments d) Discussions
Answer: A

********************