Jordan S.

Mays

Professional Aspiration
Dedicated to improving and maintaining a university’s position as a leader in higher education through the use of data-informed decision
making from accurate and timely information provided by the office of institutional research.

Education and Certifications

 Doctorate of Business Administration – Marketing Cognate, Expected Completion – December 2020
Liberty University, Lynchburg, VA

 Master of Strategic Management – Quality Systems, August 2017

Oakland City University, Oakland City, IN

 Master of Business Administration, October 2016

Oakland City University, Oakland City, IN

 Bachelor of Science – Business Administration, May 2009

Indiana State University, Terre Haute, IN

 Associate of Science – Business Administration, August 2005

Vincennes University, Vincennes, IN

 Associate of Science – Broadcasting, August 2001

Vincennes University, Vincennes, IN

 Certifications
 Data & Decisions Academy – Association for Institutional Research, June 2013
 Charter Ambassador – Charter Communications, April 2010
 Certificate of Achievement – Charter Communications, January 2010 & January 2008
 Certificate of Appreciation – Charter Communications, September 2009
 Network + Training – Premier Knowledge Solutions, March 2007
 Foundations of Leadership – Charter Communications, August 2006
 Radio Marketing Professional – Radio Advertising Bureau, April 2001

Professional Experience
 Institutional Researcher
Oakland City University, Oakland City, IN
 Manage the design, accuracy, and presentation of data for internal and external requests
 Utilize business intelligence tools and NCES data for benchmarking, trending, and predictive analytics
 Implemented retention tracking, registration tracking, and program review process for university
 Serves as IPEDS Keyholder and data point person for HLC, ICHE, IPEDS, and longitudinal NCES studies
 Perform research analysis of departments, instructors, courses, and non-curricular areas for strategic plan
 Oversee all cyclical reporting for external entities, including College Board, Sara Report, and Common Data Set
 Proficient using Microsoft Excel, Access, Word, PowerPoint, and Visio
 Experienced using CAMS student information system
 Create dashboards and data visualizations for data-informed decision making using Tableau business intelligence software
 Coordinate University’s institutional review board

 Adjunct Business Instructor

Oakland City University, Oakland City, IN
 Taught Portfolio Development, an undergraduate course covering the following topics: ePortfolio creation, infographic resume,
and presentation design
 Taught Managerial Accounting, an undergraduate course covering the following topics: cost accounting systems, budgeting and
profitability analysis, and managerial planning
 Improved design of online and adult learning courses for improved student engagement

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  Data Research Analyst
Vincennes University, Vincennes, IN
 Created databases, queries, spreadsheets, reports, and charts for ad hoc and cyclical research requests
 Detailed documentation of all design and methodology for analytical analysis
 Prepared reports for fall term based on enrollment figures, retention, and survey data
 Supported decision-making by providing data for program review, accreditation survey, and additional projects
 Experienced using Banner student information system

 Producer/Director
Vincennes University, Vincennes, IN
 Assisted student in providing real world experience of a live nightly newscast
 Created WVUT newsbreak for airing between shows during primetime viewing
 Assisted VU students during the weekend and evening on editing projects, homework assignments, and labs.

 MNOC – Supervisor / Technical Operations Supervisor

Charter Communications, St. Louis, MO
 Coaching and motivating staff member to meet department expectations to improve quality control
 Lead multiple projects across two operations teams in two different physical locations
 Organized major million dollar building projects including the creation and expansion of the media network operation center
 Reduced the overtime of employees by 30% after modifying job tasks and workloads
 Achieved the highest run rate percentage in company history after implementing monitoring program in MNOC
 Maintained yearly budget for the department, purchasing requests, and quotes from vendors during monthly expense reports
 Completion of six levels of management training including civil treatment for managers and performance management

Professional Affiliations
 Association for Institutional Research
Member from 2013 - Present
 Attended IPEDS data and benchmarking training session, March 2016
 Attended 2017 AIR national conference in Washington, D.C.
 Utilized training material from airweb.org for assisting all university departments in completing IPEDS surveys

 Indiana Association for Institutional Research

Member from 2013 - Present
 Attended annual state conferences past five years
 Utilized information from training sessions to improve productivity of IR office by using industry best practices

 Southwest Indiana Tableau User Group

Member from 2017 - Present
 Attended all quarterly meetings since the inception of SWITUG

Volunteer Experiences
 Leadership Knox County
Vincennes University, Vincennes, IN
 Worked with team members to created funding for transportation needs of underprivileged citizens for medical appointments
 Assisted Knox County Youth Village in securing a speaker from the Indiana Pacers

 OCU Jazz Band Member

Oakland City University, Oakland City, IN
 Assisted faculty in the creation of a student jazz band by playing instrumentation with student members
 Performed during inaugural concert and donor dinner with jazz band

 Praise Band Member

Enon General Baptist Church, Princeton, IN
 Song selection and praise band leadership during Friday night celebrate recovery services
 Accompaniment during additional Sunday and Wednesday services as needed

 Youth Leader
Harbor Community Church, Barnhart, MO
 Planned and implemented lessons, activities, and events with church youth during first year of church existence

 Community Theater
Old Towne Players, Vincennes, IN
 Participated in two Old Towne Player cabarets as musical accompaniment

LinkedIn Profile 2|Page ePortfolio