Trn-As20-Sg 6 00

Course: AS20
C20 – Communications Application Server

Administration, Maintenance, Provisioning and
Fault Management
Revision: 6.00
Publication Date: March 2016
Student Lab Guide
Education Delivered by
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For training purposes only. Always refer to the procedures described in the GENBAND
standard documentation that are appropriate for the system and software release that
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2
Revision History
Issue Date
5.0 November, 2012 AS 10.0 update
5.1 March, 2013 New Template and 10.1 update
5.2 May, 2013 Added EC-S0 Quickstart Guide to SLG
5.3 October, 2013 Updated to 10.2
5.4 March, 2015 Update to 10.4
5.5 September 2015 Updated course title to “AS20”, and ammended

Typos during 11.2 review
6.0 March, 2016 Updated to 12.0 and new template
3
References
Document Number Document Name
NN10399-103 C20-EXPERiUS Product Description
NN10399-104 C20-EXPERiUS Overview - Services and Features
NN10399-109v1 C20-EXPERiUS Using the Provisioning Client, Volume 1
NN10399-109v2 C20-EXPERiUS Using the Provisioning Client, Volume 2
NN10399-112 C20-EXPERiUS Administration
NN10399-110 C20-EXPERiUS Configuration
NN48111-912 C20-EXPERiUS Alarms and Logs Reference
NN48111-711 EXPERiUS AS Performance Management
NN10399-117 C20-EXPERiUS Fault Management
630-01760-01 SIP Trunking Solution EXPERIUS AS-QUANTiX SBC SIP Trunking

Solution Guide
NN44473-500 MAS_Configuration
NN44473-700 MAS troubleshooting
4
Courseware Contents
ECT-LAB QuickStart Document Page 7

ECA-LAB QuickStart Document Page 9
MOP-LAB QuickStart Document Page 11
Lab 1 Infrastructure Configuration Page 13
Lab 2 Element Manager Access Page 25
Lab 3 Network Element Administration Page 31
Lab 4 Managing Domains Page 39
Lab 5 Managing Subscribers Page 59
Lab 6 Personal Communicator Client Page 69
Lab 7 Routine Maintenance Page 73
Lab 8 Fault Management Page 87
5
6
Quick Start Information Documents (Course A220)
EC-T QUICKSTART DOCUMENT
PARAMETER VALUE
Provisioning Manager Access https://47.140.91.160:8443/prov

https://47.140.91.161:8443/prov
Userid: admin
Password: admin
SMCG (System Manager Console GUI) Access http://47.140.91.159:12120/
Userid: student1-student12
Password: Student1-Student12
Media Access Server Access https://47.140.91.196:8443/
(IM Chat) Userid: ntsysadm
Password: GBasa1b2c3
Media Access Server Access https://47.140.91.197:8443/
(Music on hold\Announcments) Userid: ntsysadm
Password: GBasa1b2c3
OSSGate Access telnet (putty via telnet setting)
IP address 47.140.91.133
Port 10023
Userid: student0
Password: Student0
NOTE: userid and password must be
entered on the same line
Terminal setting: (turn on)
 “Implicit CR in every LF”
GENVIEW Manager Java Web Start Client http://47.140.91.137:9090
Userid: student0 – student9
Password Student0 – Student9
(NOTE: cap. “S” in password)
CMT- CS 2000 Management Tools http://47.140.91.133
(GWC Configuration) Userid: gb
Password: gb
Call Server Application Access Putty (SSH) 47.140.91.141
(access via CBM passthru) Userid: cmusr (passthru from CBM)
CI Userid: student1 – student9
Password: student1 – student9
GENCom Client Configuration Subscriber ID:
userx@(yourdoman).com
Password: 1234a
Proxy IP: 47.140.91.113
Domain Name: (yourdomain.com)
Default Location: Other
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Personal Agent Client http://47.140.91.160/pa
Subscriber ID or SIP-URI
Example:
user1-canada@canada.com
Password: 1234a
(NOTE: select “download PC Client”

from upper right corner of screen)
Telephone Number Values NPA: 972
(NPA and NXX) NXX: 561
MAS Servers IMCHAT = imchat8
MUSIC ON HOLD= mohannc7
8
EC-A QUICKSTART DOCUMENT
PARAMETER VALUE
Provisioning Manager Access Access URL:

https://47.140.100.93:8443/prov
https://47.140.100.94:8443/prov
Userid: admin
Password: admin
SMCG (System Manager Console GUI) Access Access URL:
http://47.140.100.92:12120/
Password:Student1-Student10
Media Access Server Access Access URL:
https://47.140.100.164:8443
Userid: ntsysadm
Password: GBmasa1b2c3
https://47.140.100.165:8443
Userid: ntsysadm
https://47.140.100.166:8443
Userid: ntsysadm
https://47.140.100.167:8443
Userid: ntsysadm
OSSGate Access telnet (IP) 47.140.90.235; Port 10023
Userid: test
Password: Genband123!
Putty terminal setting: (turn on)
GENVIEW Manager Java Web Start Client Access URL:
http://47.140.90.232:9091/
Userid: test
CMT- CS 2000 Management Tools Access URL: http://47.140.90.233
(GWC Configuration) Userid: test Password: Genband123!
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Call Server Application Access Putty (SSH IP):47.140.90.228

(access via DM) Userid: mtc
Password: mtc
Then type:
>sosagent vca login VCA
Password: 1234a
Proxy IP: 47.140.100.30
Domain Name: your domain name
Personal Agent Client Access URL: https://47.140.100.94/pa

Subscriber ID: user URI
Password: 1234a
(NOTE: select “download GENCom

Client” from upper right corner of
screen)
NOTES:
10
MOP-A QUICKSTART DOCUMENT
PARAMETER VALUE
Provisioning Manager Access https://172.26.203.43:8443/prov

https://172.26.203.44:8443/prov
Userid: admin
Password: admin
SMCG (System Manager Console GUI) Access https://172.26.203.42:12121
Password: Student1-Student12
OSSGate Access telnet (putty via telnet setting)
IP address 172.26.203.139
Port 10023
Userid: teststud
Password: Test123!
Terminal setting: (turn on)
GENVIEW Manager Java Web Start Client https://172.26.203.136:9091
Userid: gsecstudent1 – gsecstudent12
(NOTE: cap. “S” in password)
CMT- CS 2000 Management Tools http://172.26.203.137/
(GWC Configuration) Userid: teststud
Password: Test123!
Call Server Application Access Putty (SSH IP): 172.26.203.132
(access via NDM) Userid: mtc
Password: mtc
Then type:
>sosagent vca login VCA
User: student1 – student9
Password: genband
(enter username and password in the
same line, separated by <space>)
userx@(yourdoman).com
Password: 1234a
Proxy IP: 172.26.203.94
Domain Name: (yourdomain.com)
Location: Other
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Personal Agent Client https://172.26.203.43/pca

https://172.26.203.44/pca
Subscriber ID or SIP-URI
Example:
user1-canada@canada.com
Password: 1234a
(NOTE: select “download GENcom
Client” from upper right corner of
screen)
12
Lab Exercise 1
Infrastructure Configuration
Description
In this lab, you will use the C20 Management Tool (CMT) to locate provisioning
data on a GWC supporting the AS. You will also access the C20 CLI
environment, and the System Management Console GUI (SMCG), to view key
tables and provisioning data relevant to AS connectivity.
Objectives
After completing this lab, you will be able to:
 Navigate C20 Tables to locate key GWC data
 Use the C20 Table LNINV to determine the status of a given line
 Login to the CMT and display the list of available GWCs
 Navigate the CMT to view GWC provisioning data
 Navigate the SMCG to view integration and provisioning data
Lab Equipment
This lab requires access to the C20 Command Interpreter (CI), the C20
Management Tool (CMT) GUI, and the System Management Console GUI
(SMCG). Access and login details for these components are provided in the
Quick Start Information Document.
_________________________________Note__________________________________
Throughout this lab, all text which appears in bold indicates the words or
commands you need to type from the command line.
The instructor will specify which GWC you are to use for this lab exercise.
Folder titles or pathways noted in bold and italic indicate the folders and
pathways to be selected in the GUI interface to reach the desired information.
_______________________________________________________________________
For training purposes only.

13
Part 1: CMT – Use the C20 Management Tools to View AS Data
1. To login to the CMT GUI, first open your web browser and enter the CMT URL.
Select the Application Launcher option. Put the CMT Login Name and
Password and click Log In. Refer to the Quick Start Information Document
provided by your instructor for specifics.
2. Once the GENBAND Application Launch Point window appears, click on C20
Management Tools (can also show as CS2000 Management Tools). Select
“Yes” or “Continue” for all the certificate notices to pass through to the C20
Management Tools interface.
3. From the tools application interface, select the Gateway Controller folder to
display the list of available GWCs. (Example1)
Example 1: CMT display of GWCs
4. Select the GWC number as specified by instructor to display the associated data.

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5. Select the Provisioning Tab for your GWC. Notice the DPL (Dynamic Packet Line)
entry under the “Capability” Column. The “DPL” indicates the GWC supports the
AS. (Example 2)
Example 2: GWC Provisioning Tab
6. What is the IP address of the active GWC unit?
IP Address: _____________________________________________________

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7. Select the Gateways tab, and then select the Retrieve button. Fill in the blanks
below with the requested information.
VMG Name:_____________________________________
IP Address: _____________________________________________________
Profile: __________________________________________________________
Node Name (use scroll bar at bottom): _________________________________
8. Select the Lines Tab. Select the Retrieve Button to display the list of Endpoints.
The displayed Endpoints are the lines used for Call-P signaling on your GWC.
These Endpoints are assigned to subscribers. Each Endpoint is associated with a
LEN in Table Line INVentory (LNINV) on the Call Server. (Example 3)
Example 3: CMT display of Endpoints associated with GWC 12

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What is the name of the first Line on the list? __________________
What is the total number of results displayed? ________________
9. Select No Limit from the Limit results drop down menu. Select Retrieve All.
What is the total number of lines displayed? _________________

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Part 2: Viewing Call Server Tables SERVINV and LGRPINV
1. Refer to the Quick Start Information Document, and login to the Call Server (CI)
interface (see “Call Server Application Access” on the Quickstart Guide for the
lab you are working with).
2. Enter Table “SERVer INVentory” (SERVINV) and list all the tuples.
>table servrinv
>list all
3. Examine the data in the SERVRINV table. What is the IP address of the GWC
supporting the AS Application Server? (Note: The Active IP Address)
IP Address: ____________________________________________________
4. Exit Table SERVRINV

>quit
5. Enter Table LGRPINV and list all the tuples.

>table lgrpinv
>list all
6. What line groups are associated with your GWC?
Line Groups: ___________________________________________________
7. What is the GRPTYPE assigned to AS?
Group Type: ______________________________________________
8. Exit Table LGRPINV

>quit

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Part 3: C20 CI – Table LNINV and Line Status
1. From the Call Server “CI” prompt, enter Table LNINV.

>table lninv
2. Enter the table command to position on the first tuple assigned to the line group:
>pos ssl 0 0 0 0 (if working with EC-T or EC-A)

OR
>pos ssl1 0 0 0 0 (if working with MOP-A)
3. From this position, list 20 tuples.

>list 20
4. What is the status of the first line?
Line status: ________________________________________________
NOTE: A line status of “HASU” (Hardware Assigned, Software Unassigned)

implies the line is not assigned to a Directory Number (DN). A line status of
“WORKING” implies the line is assigned.
5. What is the Line Equipment Number (LEN) of this line?
LEN: ______________________________________________________
NOTE: The LEN maps to the GWC “Endpoint” to facilitate call processing.
6. Exit Table “LNINV”

>quit
7. Logout out of the C20 CI

>logout (if using EC-A or MOP-A, type “exit” after logout when the prompt
returns)

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Part 4: System Management Console (SMCG) Integration Data
1. Open your web browser and launch the System Management Console GUI. Refer
to the Quick Start Information Document for the URL information. Select the
option; Launch MCP System Management Console. Click “Yes” to continue
through any certificate and security notices. Accept the default address and click
the Connect button when the Connect/Exit window appears. Enter the user name
and password specified by your instructor. (Quick Start Information Document)
2. View C20 Integration Data. Navigate the tree structure and select as follows:
Network and Data MtcC20 Converged Softswitch Integration 

C20 Call Agent
3. What is the address name for the C20 Call Agent listed in the Address column?
C20 Call Agent Address Name: ____________________________________
4. What is the QSIP port number?
QSIP Port Number: ______________________________________________
NOTE: This port is used by the OSSGATE tool as a means of viewing the SIP
data fill in the AS database when displaying subscriber configuration.
5. Select C20 Gateway Controllers.
6. What is the address name for your assigned AS GWC listed in the Address
column?
GWC Address Name: __________________________________________

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7. What is the GCP port number of your assigned GWC?
GCP Port Number: ____________________________________________
NOTE: This port number is used by the Session Manager for Call-P signaling to
the GWC.
8. Close all of the data forms in the System Manager by selecting the icon.
This icon is located in the top left of the SMCG display, positioned below the menu
bar.

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Part 5: SMCG – IP Addresses of the C20 Call Agent and the AS GWC
1. Expand the Network and Data MTC folder.
2. Select Addresses
3. Use the Address Names that you documented earlier to identify the IP address of
each component.
C20 Call Agent: ___________________________________________________
AS GWC: ________________________________________________________
NOTE: This GWC IP address and associated “Address Name” information is used
by the Session Manager for call processing and signaling.

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Part 6: SMCG – VMG Appearance and GWC Configuration
1. The Virtual Media Gateway (VMG) is a logical entity that associates the Session
Manager with a Gateway Controller. Select the following menu options to view the
VMG Appearance Configuration. (Example 4)
Network Elements  Session Managers SESM1

C20 Converged Softswitch Integration VMG Appearance Configuration
Example 4: VMG Appearance Configuration
2. Navigate the SMCG and locate the GWCs that support the AS. Select:
Network Data and Mtc  C20 Converged Softswitch Integration
 C20 Gateway Controllers
Which GWC(s) supports the AS? _____________________________________
This is the end of Lab Exercise 1.

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24
Lab Exercise 2
Element Manager Access
Description
In this lab, you will access and practice navigating the Provisioning Client GUI,
the System Management Console GUI (SMCG) and the Media Application
Servers (MAS) Element Managers.
Objectives
 Access and navigate the Provisioning Client GUI
 Access and navigate the System Management Console GUI
 Access and navigate the Media Application Server Element Manager
Lab Equipment
This lab requires access to the Provisioning Client GUI, the System
Management Console GUI (SMCG), and the MAS GUI. Access and login
details for the components are provided in the Quick Start Information
Document.
_________________________________Note__________________________________
commands you need to type from the command line, and then press Enter.
Folder titles or pathways noted in bold and italic indicate the folders and pathways to
be clicked in the GUI interface to reach the desired information.
_______________________________________________________________________

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Part 1: Accessing and Navigating the Provisioning Client GUI
IMPORTANT NOTE: For more detail on this subject matter, please refer to the
document: C20 Converged Softswitch – A2 Communications Application
Server, Using the Provisioning Client, NN10399-109.
1. Enter the URL for the Provisioning Client GUI. This information may be found in
the Quick Start Information Document.
2. Enter the user ID and password as indicated in the Quick Start Information
Document.
3. Select Index from the bar menu at the top of the window. From the Index drop-
down options, under the A-B heading, select: Add Root Domain Without
Defaults. This is the location used to build a root domain. Make note of this
location for future reference in the upcoming lab exercises.
NOTE: The Index allows for a shortcut to pertinent provisioning options within the
Provisioning Manager tool.
4. Select Index from the bar menu at the top of the window. From the Index drop-
down options, under the A-B heading, select; Admin-Add. This is the location
used to configure an administrator user. Make note of this location for future
reference in the upcoming lab exercises.
5. Navigate through each option in the index and familiarize yourself with the
shortcuts. This information becomes important as you progress through the labs.

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6. View the Domains window positioned in the right panel of the Provisioning GUI.
How many sub-domains are listed under the domain, any-compnay.com?
Number of Sub-domains: _________________________________________

HINT: Use the domain tree on the right of the screen.
7. Select the florida.any-company.com subdomain to display the data.
8. Select the Services tab on Domain window displayed in the main pane of the
GUI. The services are now displayed for the current sub-domain (florida.any-
company). Accessing this information will be valuable in later lab exercises.

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Part 2: Accessing the System Manager Console GUI
document: C20 Converged Softswitch – A2 Communications Application Server
Configuration - NN10399-110
1. Enter the URL for the System Manager Console. This information may be found in
the Quick Start Information Document.
2. Select the Launch MCP System Management Console option.
NOTE: This is a Java based application. The Java icon appears and the Java
application loads as the System Management Console launches.
3. Accept the default service address and select the Connect button.
4. Enter the assigned user ID and password as indicated in the Quick Start
Information Document. (Instructor will specify student user IDs.)
5. Select as follows from the menu bar at the top of the window.
Administration User Administration
6. Choose the plus icon from the User Administration portlet in the main
working pane. An Add User Account window will appear. This window is used
to create an administrative user ID. Note this location as the information will prove
valuable in future lab exercises.

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7. Refresh the System Manager Console by selecting the associate icon at
the top of the screen.
8. Select the Logical View icon from the top of the window. The icon is
positioned under the menu bar. A browser opens in a separate window. The
Logical View provides a browser for alarms, events and Operational
Measurements. This browser is used in the Fault Management exercises later in
this course.
9. From the Logical View window, expand the System Manager root object. Select
the SystemManager_0 leaf object. This activates the Alarm, OM, and Log icons
at the bottom of the Logical View window.
10. Refresh the System Manager console by selecting the associate icon at
the top of the screen, and close the Logical View window.
11. Select as follows to exit the system management console GUI:

File Exit

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Part 3: The Media Application Server (MAS) Element Manager
document: Media Application Server Fundamentals NN44473-101
1. Enter the URL for the MAS Element Manager GUI. This information may be found
in the Quick Start Information Document. (Instructor will provide the name of the
specific MAS to access.)
2. Enter the user ID and password as indicated in the Quick Start Information
Document.
3. Open the System Status folder.
4. Click on Element Status.
5. Does the element have any alarms? _______________________________
6. What is the current operational state of the element? ___________________
7. From the main display area, select the Help option at the top right to launch the on
line help. This web based tool supplements customer documentation to provide
detail on the usage of the MAS GUI.
IMPORTANT NOTE: Some lab configurations do not include the on line help
facility.
8. From the help tool, select the Contents, Index, and Search options at the top of
the left panel. Review the results.

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Lab Exercise 3
Network Element Administration
Description
In this lab, you will access the SMCG and the Provisioning Manager to explore
administrative users. This will include the roles and session rules for users.
You will practice building a new user and defining session rules.
Objectives
 Use the SMCG to explore the roles of current users
 Use the Provisioning Manager to explore the roles of current users
 Explore User Privileges
Lab Equipment
This lab requires access to the Provisioning Client GUI and the System
Management Console GUI (SMCG). Access and login details for the
components are provided in the Quick Start Information Document.
_________________________________Note__________________________________
Throughout this lab, all text which appears in bold indicates the words or commands you
need to type from the command line, and then press Enter.
Folder titles or pathways noted in bold and italic indicate the folders and pathways to be
clicked in the GUI interface to reach the desired information.
_______________________________________________________________________

31
Part 1: Viewing Password and Login Rules
1. Launch the System Manager Console GUI, (SMCG) and login. Refer to the Quick
Start Information Document for details.
2. Display the Login Rules.

Administration Login Rules
3. View the login rules for the Provisioning Manager and for Configuration
Management. Use the Login Interface pull down menu to switch between the
two sets of rules.
4. How many Failed Login Attempts can be made before the user is locked out for
each of the following?
Configuration Management: ____________________
Provisioning Management: ______________________
5. Display the Password Rules

Administration  Password Rules
6. What is the “Minimum Password Length”? ________
7. What is the “Maximum Password Life”? __________

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Part 2: Creating Users on the System Management Console
1. To create a new User for the SMCG, select

Administration  User Administration.
Click on the plus icon to add a user.
User ID: Name = adminX

(Use your student number in place of the X, for Example: Admin8.)
Username: Type in your given name
Password: Same as user ID above
2. Uncheck the “Force Password Change” option.
3. Select Apply to save the userID.
4. Note the “Last login” column for your user.
5. Locate the newly created User in the User Administration window.
6. Select the refresh icon to close all open windows.
7. Select as follows to assign a role to the new user.

Administration  Role Assignment

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8. What is the current role assignment of you user ID? _____________________
9. Select your user ID from the list, and select the icon.
10. Select the Secadm or secadmin role (the one available in your lab), and select
Apply.
11. What was the result of the action above? ________________________________
NOTE: The Secure Admin (SECADM) role is required to be assigned to the

current userID in order to assign the Secure Admin role to newly created userIDs.
12. Perform the actions again, and assign Read only rights to your user.
13. From the role assignment window, select the green refresh icon.
14. Was the Read only role assignment successful? _______________________
15. Close and exit your current SMCG session. Launch the SMCG again and login as
the newly created user.
16. Locate your current User Name (new user) in the User Administration list. Note
the Last Login date.
17. Exit the SMCG session.

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18. Launch the SMCG and login with your originally assigned Student ID.
19. Select as follows:
Administration  User Administration.
20. Select the user ID that you created above, and select the delete icon.
21. Exit the System Management Console GUI.

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Part 3: Provisioning Manager – Creating Users
1. Launch the Provisioning Client and login. Refer to the Quick Start Information
Document for the user ID and password.
2. To add a new User to the Provisioning Client GUI, select as follows:

Admin  List
3. Select the Add tab. Enter as follows:
Name = Name = adminX (Use your student number in place of the X. For
example, Admin8.)
First Name = Enter your first name.
Last Name = Enter your last name.
Password = 1234
Confirm password = 1234
Check Enable Account.
Time Zone = Select the time zone appropriate to your office location.
Locale (language) = Select English.
4. Select the Save button.
5. The Roles tab for the new administrator is displayed. Select the STUDENT role
to assign it to your new administrator. Click Save.
6. Select the Domains tab. Select the any-company domain and subdomains (use
the control key to select multiple). Click Save.

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7. Select Admin Role from the top bar menu. Select the Role name STUDENT
to view its settings.
8. Under Admin privilege;
What rights are enabled for Domain Management? ___________________
What rights are enabled for Full Domain Access? ____________________
9. Log out of the Provisioning Client.
10. Log back into the Provisioning Client using your newly created domain
administrator account.
11. Verify that you can only see the “any-company” root domain and its associated
subdomains.
12. Log out of the Provisioning Manager.
13. Log back into the Provisioning Client using the “admin” user account account
again.
14. Select again menu:
Admin  List
15. Click “Delete” on the Delete column to delete the user.

NOTE: Do not delete the “student” role!

37

38
Lab Exercise 4
Managing Domains
Description
In this lab, the student will use the Provisioning Client GUI to configure
Domains, assign services, and build a location infrastructure.
Objectives
 Configure Domains and Sub-domains
 Assign Services to a Domain
 Build Service Profiles and Service Sets
 Build Locations and associate them with domains
Lab Equipment
This lab requires access to the Provisioning Client GUI. Access and login
details for the GUI are provided in Quick Start Information Document.
_________________________________Note__________________________________
be clicked in the GUI to reach the desired information.
_______________________________________________________________________
39 For training purposes only.

Part 1: Configuring Domains and Subdomains
NOTE: See table below to correlate student User IDs with the root domain and
related subdomains, (Table 1). Select your domains below on the basis of you
assigned student ID
Table 1: Student User IDs, Root domain, and subdomains
Student# Root domain Subdomain1 Subdomain2
student1 america.com dallas raleigh
student2 australia.com sydney perth
student3 brazil.com brazilia saopaulo
student4 canada.com ottawa manitoba
student5 japan.com tokyo osaka
student6 england.com london liverpool
student7 china.com beijing hongkong
student8 germany.com frankfurt berlin
student9 spain.com madrid barcelona
student10 france.com paris nice
(Continued)
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Table 1: Student User IDs, Root Domain, and Subdomains (Continued)
Student# Root domain Subdomain1 Subdomain2
student11 italy.com rome naples
student12 Russia.com moscow stpetersburg
student13 Nigeria.com abuja lagos
student14 Israel.com jerusalem telaviv
student15 India.com newdeli bombay
student16 Philipines.com manila cebu
1. Log into the Provisioning Client GUI using the default User ID. Refer to the Quick
Start Information Document for details.
NOTE: Do not use the admin ID you created in the prior exercise.
2. Select the following pathway to add a root domain without defaults (advanced).
Domain  Add root domain  Without Defaults (Advanced)
IMPORTANT NOTE: Be sure to select the domain “without defaults” as specified

above!
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3. Build your domain, Enter as follows:
Name: Refer to the Table 1 and use the root domain affiliated with your User ID.
IMPORTANT NOTE: Remember to include .com as the suffix to the root
domain name. NEVER use special characters or the underscore character in
domain (or subdomain) names!
Password policy: No Policy
Realm: Realm
Time zone : Eastern Standard Time
4. Select the Save button when complete
5. Add the sub-domains to your newly created root domain.
Select the Add Sub-domain tab.
6. Select the desired Parent domain from the list in the Parent domain pull down
menu.
7. Add both the sub-domains as listed in the table in accordance with your student ID
and root domain.
8. Select Eastern Standard Time from the Time Zone pull down menu
9. Check the box to Copy parent domain data.
IMPORTANT NOTE: Remember to use the newly created domain as the Parent
domain. The system will append the sub-domain name to the domain name. Do
not include .com as the suffix when adding the sub-domain.
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Part 2: Assign Services to a Domain
1. Log into the Provisioning Client using the default User ID (Quick Start Information
Document).
2. Select the following to assign services.
Domain  Domain Steps  Assign Services
3. Select your Domain from the Select domain dropdown list, and select the double
arrow button .
4. Select the following services for your domain. Unless specified, leave all other
services unchecked.
Ad Hoc Conferencing
Advanced Address Book
Advanced Screening
Allowed Clients
Click to Call
IM Chatroom
Instant Messaging
Meet Me Conferencing
Music On Hold
Network Call Logs
Presence
Voicemail
5. Select the Save button to save your changes.
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Part 3: Assign Resources to a Domain
1. Select the following pathway to assign resources to your domain.
Domain  Domain Steps  Assign Resources
2. Select your Domain from the Select Domain dropdown list, and select
3. Enter as follows:
Advanced Screening = 20
Network Call Logs Subscribers = 50
Presence Subscribers = 50
Subscribers = 100
(use 0 for any other)
4. Select the Save.button.
5. Select the System Resources tab. Select the Resource name for each of the
assigned services noted above. Verify the distribution of the resources for your
new domain.
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Part 4: Build and Assign the Conferencing Profiles
Create service profile “mng_adhoc”

1. From the Provisioning Client menu bar, select:
Domain  Domain Steps  Assign Service Profiles.
2. Under the Services tab, select:
Ad Hoc Conferencing.
3. Scroll to the bottom of the screen Scroll to the bottom of the screen. Click the
System Profile tab and enter the following:
Profile name = <root domain>-mng_adhoc

IMPORTANT NOTE: For the root domain above, substitute name of the
domain you created earlier. Include in the domain name, the dash and
underscore as shown above. Do not include the “< >” symbols.
Maximum number of ports = 5
Check Ad hoc conferencing via VSC.
4. Click Save and scroll to the bottom of the screen to verify the profile.
Create service profile “sales_adhoc”

5. In the list of profile names, find the profile name you created above. Select the
copy button to copy the profile.
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6. Scroll to the bottom of the screen. To create the sales_adhoc profile, modify as
follows:
Profile name = <root domain>-sales_adhoc

Maximum number of ports = 10
Check Ad hoc conferencing via VSC.
7. Select the Save button, and scroll to the bottom of the screen to verify.
Assign the profiles

8. Locate the profiles you created in the list under the System Profile tab. Select
the Assign\Remove option to the right of the profile name.
NOTE: After selecting Assign\Remove, scroll to the bottom of the screen to view
the results.
9. Assign both Ad Hoc service profiles to your domain.
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Part 5: Build and Assign the Advanced Address Book Profiles
Create service profile “Address Book (50)”

Advanced Address Book
3. Scroll to the bottom of the screen. In the System Profile Add portlet, enter the
following:
Profile name = <root domain>-adxbook_50

IMPORTANT NOTE: For the root domain above, substitute in the domain that you
created earlier (do not include the “< >”,). DO include the dash and underscore as
shown above.
Maximum number of address book entries allowed = 50
4. Click the Save button and scroll to the bottom of the screen to verify the profile.
Create service profile “Advanced Address Book 70”

5. Locate your newly created profile in the list of profile names. Select the copy
button to copy the profile.
6. Scroll to the bottom of the screen. Modify as follows:
Profile name = <root domain>_adxbook_70

Maximum number of address book entries allowed = 70
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7. Select the Save button, and scroll to the bottom of the screen to verify.
Assign the profiles

8. Locate your newly created <root domain>-adxbook_50 profile in the list under
the System Profile tab. Select the Assign\Remove option to the right of the
profile name.
9. Scroll to the bottom of the screen to the Advanced Address Book Service
portlet. Click on the System Profile tab. Copy your domain from the Available
Domains box to the Selected Domains box.
11. Repeat steps 8 and 9 for the profile <root domain>-adxbook_70.
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Part 6: Build and Assign the Advanced Screening Profiles
Create service profile “Advanced Screening (2)” Profile

Advanced Screening
3. Scroll to the bottom of the screen. In the System Profile Add portlet, enter the
following:
Profile name = <root domain>-advscreen_2

Check Busy.
Maximum number of ringlists = 2
Maximum number of telephone numbers per ringlist = 2
Max number of created routes per user = 10 (default)
Check No answer.
Check Presence based routing.
Leave the rest unchecked.
4. Click the Save button and scroll to the bottom of the screen to verify the profile.
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Create service profile “Advanced Screening (4)” Profile
5. Locate the name of your new profile (created above) in the list of profile names.
Click the Copy button to copy the profile.
6. Scroll to the bottom of the screen. Modify as follows:
Profile name = <root domain>-advscreen_4

Check Busy.
Maximum number of ringlists = 4
Maximum number of telephone numbers per ringlist = 4
Max number of create routes per user = 10 (default)
Check No answer.
Check Presence based routing.
Leave the rest unchecked.
7. Select Save, and scroll to the bottom of the screen to verify.
Assign the profiles

8. Locate your newly created <root domain>-advscreen_2 profile in the list under
the System Profile tab. Select the Assign\Remove option to the right of the
profile name.
9. Scroll to the bottom of the screen to the Advanced Screening Service portlet.
Click on the System Profile tab. Copy your domain from the Available Domains
box to the Selected Domains box.
11. Repeat steps 8 and 9 for the profile <root domain>-advscreen_4.
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Part 7: Assign the Presence Profile
Presence
3. Under the System Profile tab at the bottom, assign the system_default service
profile to your domain. Click the Save button.
4. Select the Domain Data tab in the Presence Service portlet at the bottom of the
page.
5. Select your Domain from the Select Domain dropdown list, and click the double
arrow button.
6. Set the Maximum number of presence subscriptions accepted to 1000 for

your domain.
7. Click on the Save button.
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Part 8: Assign the Network Call Logs Profile
Network Call Logs
3. Under the System Profile tab in the Network Call Logs Service portlet at the
bottom, assign the _system_default_ service profile to your domain.
Part 9: Assign the Allowed Clients Profile
Allowed Clients
3. Under the System Profile tab, assign the _system_default_ service profile to
your domain.
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Part 10 – Add Core Services Session Manager
********************* THIS PROCECURE IS MANDATED!!*******************
1. From the Provisioning Client menu bar, select the following:
User  Core Services Session Manager
2. From the resulting list, select the Assign\Remove option next to the
sesm1_profile.
3. Assign this profile to your domain.
4. Click Save
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Part 11 – Creating and Assigning the PLATINUM Service Set
1. From the Provisioning Client menu bar, select the following

:
Services  Service Set
2. Select the Add tab.
3. Enter the following field values:
Select domain = <Select the domain you created>

Type = C20
4. Click on the double arrow button: .
5. Enter the following in lower case!:
Name = <root domain>-platinum (Example: canada-platinum)

Check the Assign all services box.
6. IMPORTANT!: Select the System profiles for each of the following services as
shown below. (Table 1) Since all services have been selected as instructed above,
ONLY Modify those shown below, leave the rest of the selected services
alone.
Table 1: Service Name and System Profiles

SERVICE NAME SYSTEM PROFILE
Ad Hoc Conferencing <root domain>-sales_adhoc
Advanced Address Book <root domain >-adxbook_70
Advanced Screening <root domain >-advscreen_4
Allowed Clients _system_default_
Network Call logs _system_default_
Presence _system_default_
7. Click Save when complete.
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Part 12 – Creating and Assigning the GOLD Service Set
1. IMPORTANT: The process below copies the “platinum” service set to a new “gold”
service set. The platinum service set is used as a template to create the new
service set named “gold”.
Services > Service Set
3. Select the List tab.
4. Select your domain and click the double arrow button: .
5. Select copy, next to the platinum service set.
6. In the target domain field, select your domain.
7. Change the name to <root domain>-gold (Example: canada-gold)
8. Deselect all services. If all services appear selected, click on the “assign all
services” button to DESELECT all services.
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9. Assign ONLY the service and system profiles as seen in Table 2
10. Assign the system profiles as shown, (see the table below). REMEMBER TO
RESELECT (CHECK MARK) THOSE SERVICES INDICATED BELOW
Table 2: Service Name and System Profile

SERVICE NAME SYSTEM PROFILE
Ad Hoc Conferencing <root domain>-mng_adhoc
Advanced Address Book <root domain>-adxbook_50
Advanced Screening <root domain>-advscreen_2-2
Allowed Clients _system_default_
Core Service Session Manager
IM Chatroom
Instant Messaging
Music on Hold
Network Call Logs _system_default_
Presence _system_default_
11. Select Save to save the service set.
12. List the service sets for your domain and write them below exactly as they appear.
They should be all lower case and contain no other special characters except the
“-“ character.
Platinum Service Set Name: _____________________________________________
Gold Service Set Name: ________________________________________________
13. You will reference the above service set names in a future exercise.
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Part 13 – Creating the Location Infrastucture
1. From the Provisioning Client menu bar, select

System  Location
2. Select the Domain data tab.
3. Select your Domain and click the double arrow buttom .
4. What is the default location of your root domain?
Location: _____________________________________________________
5. Select the Location tab.
6. Select your Domain and select .
7. Add a location with the name,city-a and add the description: “address = 55 Main
Street” Click on the Save button.
8. Repeat for city-b (address = 55 Center Street)
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9. Continue adding locations. Complete the nested location infrastructure as follows:
NOTE: indentations below represent nested levels. Build locations such that
floors are inside buildings and buildings are inside cities.
In city-a
hq-bldg
1st-floor
2nd-floor
main-bldg
hr-bldg
In city-b
bldg1
bldg2
10. Select Domain data and select your Domain.
11. Modify the default location for your root domain and sub-domains as follows:
Default location for your root domain = city-a.hq-bldg

Default location for (either) subdomain1 = city-a.hq-bldg.1st-floor
Default location for (either) subdomain2 = city-b.bldg1
NOTE: For the purposes of this exercise, it does not matter which sub-domains
are placed in which location.
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Lab Exercise 5
Managing Subscribers
Description
In this lab, you will use OSSGate commands to add and query users on the
C20 hosted AS network
Objectives
 Use the OSSGate tool to add users
 Use the OSSGate tool to query directory numbers
Lab Equipment
This lab requires access to the CMT command line. Access and login details
are provided in the Quick Start reference guide.
_________________________________Note__________________________________
be selected in the GUI to reach the desired information.
_______________________________________________________________________

59
Part 1: Access OSSGate
1. Open your Putty application.
2. Type in the IP address and port number for OSSGate. Refer to the Quick Start
Information document for more login details.
3. In the putty application, select the Terminal category. Check Implicit CR in every
LF.
4. In the putty application, select the Session category.
5. In the Saved Sessions field, enter: AS_OSSGate
6. Select Save. Then click Open to login to the OSSGate tool, (Refer to the Quick
Start Information Document for the user name and password).

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Part 2: Add Subscribers
1. View Table 1 below. Match your student ID to the associated user name and
number information. You will build your subscribers accordingly.
2. Each command in the sample OSSGate file (see below) must be modified to
match your specific subscriber data. The instructor will provide a text file of the
associated sample file. This text file should be modified to match your users.
3. After modifying the statements in the text file copy and paste them into the
OSSGate command line. These command must be entered ONE LINE AT A
TIME! Copy and paste each line into OSSGate and select the enter key.
4. Following the above steps, create the users associated with your Student ID as
described in Table 1
Sample OSSGate Command for EC-T lab:

new $ 9725610542 1fr ssl 0 0 5 42 dgt cnd +
sip_data sip_svcset india-platinum +
sip_uri user1@india.com sip_client_type nortelpcc +
sip_subdomain bombay.india.com sip_location other +
sip_passwd 1234a $ dpl y 10 agntpcl sip ietf $ y
Sample OSSGate Command for EC-A lab:

new $ 61975540542 ibn 619CUSTGRP 0 0 nillata 0 ssl 0 0 5 42 +
dgt cnd sip_data sip_svcset india-platinum +
sip_uri user1@india.com sip_client_type nortelpcc +
sip_subdomain bombay.india.com sip_location other +
Sample OSSGate Command for MOPA lab:

new $ 1893300542 ibn resdemo 0 0 0 ssl1 00 0 05 42 dgt cnd +
sip_data sip_svcset india-platinum sip_uri user1@india.com +
sip_client_type nortelpcc sip_subdomain bombay.india.com +
sip_location other +

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Table 1: Student ID, User Names, DNs and LENs
Student# User Name Directory Number LEN
student1 user1_america ___ ___0500 SSL 000 0 05 00

user2_america ___ ___0501 SSL 000 0 05 01
user3_america ___ ___0502 SSL 000 0 05 02
student2 user1_australia ___ ___0503 SSL 000 0 05 03

user2_australia ___ ___0504 SSL 000 0 05 04
user3_australia ___ ___0505 SSL 000 0 05 05
student3 user1_brazil ___ ___0506 SSL 000 0 05 06

user2_brazil ___ ___0507 SSL 000 0 05 07
user3_brazil ___ ___0508 SSL 000 0 05 08
student4 user1_canada ___ ___0509 SSL 000 0 05 09

user2_canada ___ ___0510 SSL 000 0 05 10
user3_canada ___ ___0511 SSL 000 0 05 11
student5 user1_japan ___ ___0512 SSL 000 0 05 12

user2_japan ___ ___0513 SSL 000 0 05 13
user3_japan ___ ___0514 SSL 000 0 05 14
student6 user1_england ___ ___0515 SSL 000 0 05 15

user2_england ___ ___0516 SSL 000 0 05 16
user3_england ___ ___0517 SSL 000 0 05 17
student7 user1_china ___ ___0518 SSL 000 0 05 18

user2_china ___ ___0519 SSL 000 0 05 19
user3_china ___ ___0520 SSL 000 0 05 20
student8 user1_germany ___ ___0521 SSL 000 0 05 21

user2_germany ___ ___0522 SSL 000 0 05 22
user3_germany ___ ___0523 SSL 000 0 05 23

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Student# User Name Directory Number LEN
student9 user1_spain ___ ___0524 SSL 000 0 05 24

user2_spain ___ ___0525 SSL 000 0 05 25
user3_spain ___ ___0526 SSL 000 0 05 26
student10 user1_france ___ ___0527 SSL 000 0 05 27

user2_france ___ ___0528 SSL 000 0 05 28
user3_france ___ ___0529 SSL 000 0 05 29
student11 user1_italy ___ ___0530 SSL 000 0 05 30

user2_italy ___ ___0531 SSL 000 0 05 31
user3_italy ___ ___0532 SSL 000 0 05 32
student12 user1_russia ___ ___0533 SSL 000 0 05 33

user2_russia ___ ___0534 SSL 000 0 05 34
user3_russia ___ ___0535 SSL 000 0 05 35
student13 user1_nigeria ___ ___0536 SSL 000 0 05 36

user2_nigeria ___ ___0537 SSL 000 0 05 37
user3_nigeria ___ ___0538 SSL 000 0 05 38
student14 user1_israel ___ ___0539 SSL 000 0 05 39

user2_israel ___ ___0540 SSL 000 0 05 40
user3_israel ___ ___0541 SSL 000 0 05 41
student15 user1_india ___ ___0542 SSL 000 0 05 42

user2_india ___ ___0543 SSL 000 0 05 43
user3_india ___ ___0544 SSL 000 0 05 44
student16 user1_philippines ___ ___0545 SSL 000 0 05 45

user2_philippines ___ ___0546 SSL 000 0 05 46
user3_philippines ___ ___0547 SSL 000 0 05 47

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5. When your command is accepted in OSSGate, you will receive several messages
including:
JOURNAL FILE RECORD ID 1234.
NOTE: If the command is rejected, read the error message and troubleshoot to
correct. If necessary, ask your instructor for help to interpret the problem.
6. Repeat the process above to add all subscribers.

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Part 3: View SIP data from the Provisioning Manager
1. Log in to the Provisioning Manager.
2. Select the following to verify your subscriber data.

users  search
3. Select Search. Leave the other fields in their default value.
4. Enter the SIP URI (User Name and domain) for User1. (Example:
user1_brazil@brazil.com)
5. What is the user’s status reason?
Status Reason: _______________________________________
6. What is the user’s location?
Location: ____________________________________________

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7. Notice the Service Set cell is not visible. The Service Set cell is used only at the
time when the user is created in OSSGate.
8. Select the Services tab.
9. Find the Meet Me Conferencing service and ensure that the box is checked. If
not, select the box and select Save.
10. Select the Links tab. Scroll down and select sip line to view the sip line service
data. This data is stored in the AS database but is visible under the Links tab.
11. What is the user’s default SIP profile?
SIP Profile: ___________________________________________________
12. What is the user’s Directory Number (SIP line DN)?
SIP Line DN: _________________________________________________

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Part 4 - Querying Users
1. From OSSGate, query the DN for User1 using QLEN or QDN.
User1
What is the VMG name?___________________________________________
What is the end point name?________________________________________
What is the directory number?_______________________________________
What is the SIP URI?______________________________________________
2. Enter the control mode of OSSGate to log off by entering the following:
> Ctrl+B <cr>

? cl <cr>
NOTE: The command cl stands for clear conversation.

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68
Lab Exercise 6
GENCom Client
Description
In this lab, you will launch and navigate the GENCom Client and verify your
SIP line provisioning.
Objectives
 Launch the GENCom Client from your computer
 Configure the GENCom Client from your computer.
Lab Equipment
Access and login details for the GENCom Client are provided in the Quick
Start reference guide.
_________________________________Note__________________________________
be clicked in the GUI to reach the desired information.
_______________________________________________________________________

69
Part 1: Launch the GENCom Client GUI from Your Computer
1. Select the GENCom Client icon found on the desktop. If the icon is not present go
to:
StartAll Programs “GENBAND GENCom”
2. Search for the GENCom Client program from within the programs menu and
launch the application.
3. If this is the initial launch for your GENCom Client GUI, several dialogue windows
will appear requesting user configuration data.
If not, go to menu Tools Preferences.
Click on “Users” on the left side of the User Preferences window. Add only the
username of your user1 (without the @<domain>).
Click on Network on the left side of the User Preferences window. See if your
Session Manager IP address shows up in the Active Proxy drop-down menu:
-If yes, select it. Then click “Edit” and change the Domain Name to the name of
your root domain. Click OK. Click OK to close the Preferences window and
answer “Yes” to any question it asks.
-If your Session Manager IP address doesn’t show up in the Active Proxy drop-
down menu, click “Add”. Add your Session Manager’s IP as the Proxy Address
and add your root domain to Domain Name. Click “OK”. Click OK to close the
Preferences window and answer “Yes” to any question it asks.
Check the Quick Start Information Document for detail and configure the client
accordingly.
4. Login to your GENCom Client with the User Name and Password (See Quick Start
Information Document).
5. After logging in, coordinate with other students in the class. Call other students in
the class using the directory number of their GENCom Clients. If other students
are not logged in, check with the instructor for further detail.

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Part 2: Download the GENCom Client via the Personal Agent
1. Open an Internet Explorer (IE) web browser, and enter the URL for the personal
agent. View the Quick Start Information Document for login details.
2. The Personal Agent Login window will appear. (Example 1) Enter your SIP URI
(Subscriber ID) and Password (Quick Start Document), then select login.
Example: user1-canada@canada.com
NOTE: Do not include the user1 subdomain
Example 1: Personal Agent Login Window
3. The Personal Agent window will appear. Select the Download Genband
Gencom link located at the top right banner.
4. Save the GENCom Client application to your desktop. Don’t run the application
because it cannot install 2 GENCom Clients in the same computer.
5. When the download is over, find the application and delete it.

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72
Lab Exercise 7
Routine Maintenance
Description
In this lab, you will work with monitoring and maintenance tools found in the
System Managers Console GUI. These tools provide interfaces for endpoint
maintenance, server monitoring, and NCAS link maintenance.
Objectives
 Navigate the SMCG to perform endpoint maintenance
 Monitor the database and the servers using SMCG monitoring tools
 Perform maintenance on the NCAS and the GWC links
 Manage the VMG and associated Gateway Controllers
 Manage the Provisioning and Session Managers IP addresses
Lab Equipment
This lab requires access to the System Manager Console GUI. Access and
login details are provided in the Quick Start Information Document.
_____________________________ Note ______________________________
be clicked in the SCMG to reach the desired information.
________________________________________________________________

73
Part 1: Endpoint Maintenance Tool
1. Login to the System Manager Console GUI. Refer to the Quick Start Information
Document for login details.
2. Follow the menu options noted below to access the Endpoint Maintenance tool.
Network Data and MTC  Endpoint Maintenance
3. Post your assigned endpoint by SIP URI.
Example: user1@canada.com
4. Highlight the posted subscriber, and select the Test button. Click the Logs button.
Review the SIP messages that appear in the log file.
5. What is the State of your endpoint?
Endpoint State: ____________________________________
6. Establish a call using the same SIP URI as the posted subscriber, and note the
change in the State of the endpoints.
NOTE: The State should change to “CPB” (call processing busy) when a voice
media stream is established.
7. Unpost the endpoints.
8. Close the endpoint maintenance tool.

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Part 2: System Manager: Server Monitor Tool
1. From the SMCG, follow one of the paths noted below to access the Server
Monitor tool
Servers SESMServer1Monitor
OR
Servers SESMServer2  Monitor
2. Is the Server Monitor running? ________________________________
3. If the Server monitor is not running, start the Monitor.
4. Click on the Memory tab and view the memory utilization. How much swap space
is in use?
Swap Space: _______________________________________________
5. What is the CPU load average?
Average: ___________________________________________________

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6. What is the utilization percentage of the /var partition?
Utilization Percentage: ________________________________________
7. Select the Configure Threshold button.
8. What is the percentage threshold is required for a Critical CPU Alarm to be

generated?
Percentage Threshold: _________________________________________
9. What is the system up time?
System Up Time: ______________________________________________

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Part 3: System Manager: Database
1. Select as follows to view the primary and secondary database monitors
Database  mcpdb  Monitor
2. Select instance 0, and select the Monitor button
3. Is instance 0 the primary or the secondary database?
Primary or Secondary: ___________________________________________
4. What percentage of disk space is in use by the primary database?
Disk Space: ____________________________________________________
5. What is the access and listener status of the primary database?
Access Status: __________________ Listener Status: _________________

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6. What percentage of disk usage is required in order for the primary database to
generate a minor alarm?
Percentage of Disk Usage: _________________________________________
7. Can database alarm thresholds be disabled? ___________________________
8. Select the option to monitor the secondary database and view the same
information as documented above.
9. View the Replication process.
Are there any Deferred Transactions or Link Errors? _______________________

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Part 4: NE Maintenance Tool
1. Select as follows to view the Network Element maintenance tool for the session
manager.
Network Elements  Session Managers  SESM1  NE Maintenance
2. Review the icons at the bottom of the tool.

HINT: Highlight a server and hold the mouse pointer over them to view their
function.
IMPORTANT NOTE: Do not engage any of these buttons as most are service
effecting
3. This tool may be used to deploy software as well as to SWACT the session
manager application.
4. Which ID number is referencing the application that is active?
ID Number: __________________________________________________
5. Close the NE Maintenance tool, and open the Instance form. Select as follows:
Network Elements  Session Managers  SESM1  Instance
6. Using the ID number documented above, write down the server name of the active
session manager.
Server Name: _________________________________________________

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Part 4: NE Maintenance Tool (continued)
7. Click on the “Servers” folder name on the left side. The Servers window opens.
Using the Server Name from the previous step, look for it in the “Long Server
Name” column. Now go to the “Internal OAM (Default) Address” and write down
the IP address name for the server.
Server IP address Name: __________________________________________
8. Open the Addresses form. Select as follows:
Network Data and Mtc  Addresses
9. Using the Server IP address Name from Step 7, determine the IP address of the
session manager server in the “address form” list.
IP Address: ___________________________________________________
10.Use the same steps above with the System Manager to answer the following.
What is the ID, server name, and IP address of the Hot Standby System
Manager application? (Note this step does not pertain if there is only one
server)
ID ___________________________________________________________
Name ________________________________________________________
IP Address ____________________________________________________

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Part 5: System Manager: Viewing the NCAS Link status
The NCAS link allows for querying SIP subscriber information from the AS database
through the use of the OSSGate tool. If this link is not operational the AS subscriber
information is not visible from OSSGate.
1. To view the NCAS link state, select the following:
Network Elements  System Manager  SystemManager 

C20 Converged Softswitch Integration  NCAS Link Mtc
2. Is an NCAS link present in this lab? Is it possible to Offline the link using this tool?
_________________________________________________________________

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Part 6: System Manager: Viewing the GWC Link status
The GWCs enable Call-P signaling between the Session Manager and the C20. The
following steps allow the user to view connectivity between the Session Manager and
the GWC virtual media gateways.
1. To view the GWC link maintenance tool, select the following:
Network Elements  Session Managers  SESM1

C20 Converged Softswitch Integration  GWC Link Maintenance
2. What is the state of the VMG(s)?
VMG(s) State: __________________________________________________
3. To ascertain on which GWC each VMG is located, click on the VMG Appearance
Configuration menu option a few lines above the GWC Link Maintenance tool.
The VMG Appearance Configuration information maps each VMG to its

respective GWC.
4. Write down the name of each GWC
GWC# _________________________________________________________
GWC# _________________________________________________________
GWC# ____________ _____________________________________________

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5. To map each of the documented GWC’s above to its associated IP address,
select as follows:
Network Data and Mtc  Addresses
6. For each GWC name documented above write down its associated active IP
address and the VMG’s which reside on it.
GWC# ____ IP Address ___________________ VMG(s) __________________

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Part 7: Session Manager: Viewing Service Names and Associated IP Addresses
The AS applications typically share an active\standby relationship that allows for
redundancy. Since one application is active and one is standby, a “floating” IP
address which maps to the active of the two is mandated. The following steps allow
the user to view the floating IP address of the Session Manager. This is important
because the Session Manager service (floating) IP address is used for configuring
client signaling. The floating IP address is both used and configured on the clients.
An example of this is the proxy IP address configuration for the GENCom client.
1. To view the session manager service address, select as follows:
Network Elements  Session Managers
2. Write down the “service address” ________________________________
3. Access the Addresses table as described in the last section of this lab.
4. Write down the IP address of the service address documented above.
Session Manager Service IP Address: ________________________________
NOTE: This is the IP address configured to send SIP signaling.
5. View the addresses table. Note the IP addresses of each of the individual
Session Manager server applications. Document those here:
IP Address ____________________ IP Address ________________________

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6. Perform the same steps above to obtain the same information for the System
Manager. Answer the following:
What is the Service Address Name of the System Manager?
Service Address Name: ________________________________________
What is the IP Address associated with the System Manager service name?
IP Address: ___________________________________________________

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Lab Activity 8
Fault Management
Description
In this lab, you will practice your data gathering and analytical skills to isolate
alarms in the network. Use the appropriate GUIs, supporting documentation
and troubleshooting skills to isolate and resolve the faults.
Objectives
 Identify faults and determine corrective actions in the AS network
 Correlate alarms between the GENVIEW Manager and the Element
Managers
Lab Equipment
This lab requires access to System Management Console GUI, MAS Element
Manager, and the GENVIEW Manager. Access and login details for these
components are provided in the Quick Start Information Document.
_____________________________ Note ______________________________

be clicked in the SMCG to reach the desired information.
________________________________________________________________

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Fault 1
1. Please wait while the fault is inserted into the network. The instructor will tell you
when to begin.
2. Open your web browser to log in to the System Management Console GUI. Refer
to the Quick Start Information Document for details on accessing and launching the
GUI.
3. Open the Physical View. Select:
Views  Physical View

The physical View window will open in the work area.
4. In the Physical View, list the Server(s) which have alarms indicated.
(non-green in color).
Server(s): ____________________________________________________
5. At this point, are you able to detect which specific component on the server has the
alarm?
_______________________________________________________________
6. Expand the alarmed server and click on its components until the Alarm Browser
button on the Physical View window becomes active.

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7. Click on the Alarm Browser and note of the alarm information in the blanks below.
Alarm Name: ____________________________________________________
Fault Number: ___________________________________________________
8. Search for this alarm in documentation. What is the probable cause?
Probable Cause: ___________________________________________________
__________________________________________________________________
9. What is the remedial action?
Remedial Action: _______________________________________________
______________________________________________________________
10. Does this alarm appear in the GENVIEW Manager?

_____________________________
11. In System Manager under Network Elements, select NE Maintenance. What is

the link and operational state?
Link and State: _________________________________________________

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12. How would you fix this problem? ____________________________________
_______________________________________________________________
13. Open the Logical View Window. Click Views  Logical Views and the Logical
View window will open in the work area.
NOTE: In the Logical View, components are listed by name. In the Physical View
components are listed according to the physical server on which they reside.
14. Expand the alarmed component and open the Alarm Browser. Which component
(by name) is problematic (appears grayed out)?
Component Name: _______________________________________________
Alarm Number: __________________________________________________
Logical View and Physical View
15. Now open the Physical View. Locate and examine the same alarmed component
as above. Compare the Physical and the Logical Views.
STUDENTS STOP HERE AND WAIT FOR NEXT FAULT INSERTION

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FAULT #2
1. Please wait while the fault is inserted into the network. The instructor will tell you
when to begin.
2. Locate the alarms in the System Management Console.
3. Which server is indicating alarm(s)? ________________________________
4. Using the System Management Console, locate the MAS alarm.
5. What is the alarm severity
Alarm Severity: __________________________________________________
6. What is the short family name?
Family Name: ___________________________________________________
7. What is the fault number?
Fault Number: __________________________________________________

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8. What is the Probable Cause?
Probable Cause: ___________________________________________
__________________________________________________________
9. What is the suggested corrective action?
Corrective Action: _____________________________________________
____________________________________________________________
10. Locate and document where the Alarm is visible from within these other Views.
MAS Element Manager: _________________________________________
GENVIEW Manager:
_______________________________________________________
11. Find the alarm in the Fault Management Guide

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FAULT #3
1. Please wait while the fault is inserted in to the system. The instructor will tell you
when to begin.
2. In the Alarm Browser, list the alarm numbers shown for this condition.
Alarm Numbers: _______________________________________________
_____________________________________________________________
3. Review the alarm names in the System Manager to ascertain the fault.
4. Locate the Log that contains MAS 320.
5. What is the alarm severity?
Alarm Severity: _______________________________________________
6. What happened to the component?
What Happened: _____________________________________________
____________________________________________________________

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7. Find these alarms in the following Element Managers. Take notes if necessary.
MAS GUI: ___________________________________________________
Physical View: ________________________________________________
Logical View: _________________________________________________
GENVIEW Manager:
_______________________________________________________
8. Research these alarms in the MAS Fault Management documentation. What are
the probable causes and corrective actions?
Probable Causes: _______________________________________________
_______________________________________________________________
Corrective Action(s): ______________________________________________
_______________________________________________________________

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FAULT #4
when to begin.
2. An alarm has been raised. Use the appropriate documentation to interpret the
alarm and isolate the fault.
3. What is the severity level of the alarm?
Severity Level: __________________________________________________
4. What fault number is associated with this alarm?
Fault Number: __________________________________________________
5. Which device is referenced by the Peer Control Transport IP address?
Device: ________________________________________________________
6. What is the cause / description of the alarm?
Cause / Description: ____________________________________________
_____________________________________________________________

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7. What impact does the alarm have on call processing?
Call Processing Impact: _________________________________________
8. Can you clear this alarm or do you need to submit the issue to an expert?
Can you clear? ______________________________________________
9. Find this alarm in documentation. What action would potentially clear this alarm?
Corrective Action: ________________________________________________
10. Does this alarm appear in the GENVIEW Manager?
Alarm in GENVIEW Manager?

_______________________________________________

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FAULT #5
1. Please wait while the fault is inserted in to the network. The instructor will tell you
when to begin.
2. Login to each of the Provisioning Manager applications.
3. What happens when you login? _____________________________________
_______________________________________________________________
4. Access the System Management Console GUI and Navigate to the Physical View.
Browse to the PROV server instances. What is the condition of the icons
representing the PROV server(s)?
_________________________________________________________
5. From within the Physical View, select the icons for the PROV servers. View alarms
and logs. What is the alarm and log condition?
Alarm and Log Condition: _________________________________________
_______________________________________________________________

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6. Does the GENVIEW Manager display any relevant alarms? If so, what are they?
GENVIEW Manager Alarms:

___________________________________________________
7. How would you fix this problem?
_______________________________________________________________
_______________________________________________________________

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FAULT #6
when to begin.
2. Access and Login to the Media Application Server Element Manager.
3. Navigate the MAS Element Manager GUI to view Event Logs. Select the following:
System Status  Event Logs
4. Examine the Event Logs. What recent Major events are showing?
Major Events: _________________________________________________
5. What do these events indicate?
Indications: __________________________________________________
_____________________________________________________________

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6. In the MAS GUI, for alarm and event listings, click the column headers:
• Class
• Date and Time (BST)
• Severity
What happens each time?
_____________________________________________________________
_____________________________________________________________
7. Navigate the MAS GUI to display the details of the alarm and determine the
corrective action. Select:
System Status  Alarms
8. Highlight the alarm and click: Show Details.
9. What is the corrective action? _______________________________________
________________________________________________________________
10. Does the alarm appear in the System Manager? If so, what is the Fault Number?
_________________________________________________________________

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11. Does the alarm show up in the GENVIEW Manager?
______________________________________________________________
12. Find the alarm in the MAS documentation and review the detail.
Notes: ________________________________________________________
______________________________________________________________

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FAULT #7
when to begin.
2. List the alarm names and fault logs associated with the element management
server.
Alarm Names and Fault Logs: _______________________________________
________________________________________________________________
3. Examine each alarm, why are multiple alarms of the same ID generated?
__________________________________________________________________
4. What is the probable cause?
Probably Cause: ___________________________________________________
_________________________________________________________________
5. How can you clear the threshold alarms in the list?
_________________________________________________________________

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6. Find this alarm in documentation. What is the remedial action?
Remedial Action: _____________________________________________
____________________________________________________________
7. Does this alarm show up in the GENVIEW Manager?

_____________________________
This is the end of Lab Activity 8.

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Appendix A
Managing MAS Services
Description
In this lab, you will use the Provisioning Manager GUI and the MAS Element
Manager, to provision IM Chat Room and Music On Hold services. You will
use a GENCOM Client to verify the provisioned services.
Objectives
 Provision a MAS node in the provisioning manager
 Use the Provisioning Manager to provision logical entities
 Provision IM Chat Room MAS service
 Provision Music On Hold routable services
 View media streams from the MAS server.
Lab Equipment
This lab requires access to the Provisioning Manager, the MAS Element Manager and
the GENCOM Client. Access and login details for these components are provided in
the Quick Start reference guide.
_________________________________Note__________________________________
Throughout this lab, all text which appears in bold indicates the words or commands you
need to type from the command line, and then press Enter.
Folder titles or pathways noted in bold and italic indicate the folders and pathways to be
clicked in the SCMG to reach the desired information.
_______________________________________________________________________

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Part 1: Provision a Service Node
Perform the following steps to provision a service node.
1. Login to the Provisioning Manager. Select the following pathway:

Translations  Service Node.
2. At the bottom of the screen, select Domains next to first of the MAS service
nodes. The Assign Domain portlet will appear.
3. Click on the Available domains drop down menu and select your root domain.
4. Click the Add button and then click the Save button.
5. Repeat steps 2, 3 and 4 for each of the MAS service nodes listed under the Node
tab in the Service Node portlet.
NOTE: These actions allow the domain the ability to access the MAS servers.

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Part 2: Provision a Logical Entity for IM Chat Room MAS Service
Perform the following steps to add a logical entity.
1. Access the Provisioning Manager and select as follows:
Translations Logical Entity.
2. Enter the following:

Entity Name = <root domain> _imchat
Routable Services = Chat
NOTE: IF Chat does not appear in the in the list of routable services, log out of
the Provisioning Client and log back in.
Selection Algorithm = Sequential (default)
3. Complete the following to add route to the logical entity:
Name = route_1
Node = (IM Chat Server, Quick Start Information Document)
Weight = 1

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4. To save the route, click the Save button under the Add route(s) to logical entity
section.
5. Now select the Save button positioned just above the chart of logical entities.
6. Verify the new logical entity appears in the list at the bottom of the screen, (scroll
down if necessary). If the new logical entity is not visible, repeat step 1 to refresh
the view.
7. Scroll to the bottom of the screen. Select Assign/Remove in the Domains

column for your logical entity.
8. Add your domain to the Assigned domains box, and save it.

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Part 3: Provision IM Chat Room Routable Service
1. Select the following pathway to setup the parameters for your IM Chat Room.
Services  Conferencing  IM chatroom.
2. Select your domain from the domains dropdown and select .
3. Select the newly created pool (logical entity) and save it to your root domain.
Example: <root domain>_imchat
4. Repeat prior steps 1, 2 and 3 to save the same logical entity to both of your
subdomains.
Examples:
Assign <subdomain1>_imchat to your subdomain1.
Assign <subdomain2>_imchat to your subdomain2.
5. Verify the assignment of IM Chat Room by selecting:

Services  Assign Services
6. From within the User Services portlet, click on the Service Assignment tab.
7. Select your root domain and verify the imchat services are successfully assigned.

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Part 4: GENCOM Client – Verify IM Chat Room Service
1. Log in to the GENCOM Client. (Quick Start Information Document)
2. Click the icon for More commands. (Example 1)
NOTE: Mouse over the buttons on the GENCOM Client to locate the
More Commands icon
Example 1: GENCOM Client More Commands icon
3. Select the Chat Session option. The Select Chat Room window appears.
4. From the Select Chat Room window, choose the option, Create chat room.
5. Enter a room name and a topic. (Leave Room Type as Public).
6. Coordinate with the other students, (using their SIP URI) and invite another
student, from a different domain, to join your chat room.

110
7. Select Create .
8. Test the chat services by exchanging some messaging.
9. Launch the IMChat MAS Element Manager using the provided userid and
password, (Quick Start Information Document)
10. From the MAS GUI, Select the following path:

System Status Monitoring  Active Sessions
11. Locate the users involved in your chat session.

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Part 5: Provision a Logical Entity for Music On Hold MAS Service
1. Access the Provisioning Manager and select as follows:
Translations Logical Entity.
2. Enter the following:
Entity Name = <root domain> _moh

Routable Services = Music on Hold
NOTE: If music on hold does not appear in the in the list of routable services,
log out of the Provisioning Client and log back in.
Selection Algorithm = Sequential (default)
3. Complete the following to add route to the logical entity:
Name = route_1
Node = (music on hold server, Quick Start Information Document)
Weight = 1
4. To save the route, click the Save button under the Add route(s) to logical entity
section.

112
5. Now select the Save button positioned just above the chart of logical entities.
6. Verify the new logical entity appears in the list at the bottom of the screen, (scroll
down). If the new logical entity is not visible, repeat step 1 to refresh the screen.
7. Scroll to the bottom of the screen. Select Assign/Remove in the Domains

column for your logical entity.
8. Add your domain to the Assigned domains box, and save it.

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Part 6: Provision Music On Hold: Create the MOH folder
Services  Announcements  Music on Hold
2. Select the Create Music Folders tab.
3. Select your domain from the domains dropdown menu and select the double
arrow icon .
4. Select the correct pool for the logical entity provisioned in the last step. Select the
double arrow icon .
5. Under the Create Music Folders tab, type in the folder name: MOH . (use caps).
6. Select Save.
NOTE: The system does not verify if the directory exists on the MAS.

114
Part 7: Provision Music On Hold: Assign the MOH folder
1. Select the Assign Music Folders tab.
2. Select your domain, and select the double arrow icon .
3. Select the pool (logical entity) provisioned in the last step. Select the double
arrow icon .
4. Select Save.
5. Select the folder, MOH.
6. Select Save.

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Part 8: Provision Music On Hold: Assign locations to Pools
1. Select the Assign Location to Pool tab.
2. Select your domain, and select the double arrow icon .
3. Select the pool (logical entity) provisioned in the last step. Select the double
arrow icon .
4. Add all locations (place a check mark in each) and select Save.
5. Select the folder, MOH.
6. Select Save.

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Part 9: MAS GUI: Verify music folders
1. Login to the MAS GUI of the Music on Hold MAS server

(Quick Start Information Document).
2. Scroll to the bottom of the list of command, and select as follows:
Tools  Media Management .
3. Place a check mark in the box beside the MusicOnHold namespace in the list.
4. Select the Browse button.
5. Open the MusicOnHold content group (select the “+” beside the name).
6. Select (your domain).com$MOH.
Example:
canada.com$MOH

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7. The wave files appear to the right. List the wave files below.
_________________________________________________________________
NOTE: when a MOH stream is established to a client, these .wav files are played
from top to bottom, and then repeated.
8. Do not logout of the MAS GUI. You will need this interface for the next part of this
lab.

118
Part 10: GENCOM Client – Verify Music On Hold Service
1. Login to your PC client with your User1 subscriber.
2. Coordinate with the other students, have someone else call your client (using the
directory number), and place the caller on hold. You should hear the wave files
(music) streaming.
Leave the call on HOLD for the remainder of the exercise.
3. Select the following pathway to view the user placed on HOLD.
System Status  Monitoring  Active Sessions
4. The session representing the MOH stream for the current call should be
displayed. This is a media stream of music sourced from the MAS server.
This is the end of Appendix A.

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For information about other courses offered by GENBAND, contact
your training coordinator or visit:
http://www.GENBAND.com

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Course: AS20

C20 – Communications Application Server

Copyright © 2000-2016 GENBAND

5.0 November, 2012 AS 10.0 update

5.1 March, 2013 New Template and 10.1 update

5.2 May, 2013 Added EC-S0 Quickstart Guide to SLG

5.3 October, 2013 Updated to 10.2

5.4 March, 2015 Update to 10.4

5.5 September 2015 Updated course title to “AS20”, and ammended

NN10399-103 C20-EXPERiUS Product Description

NN10399-104 C20-EXPERiUS Overview - Services and Features

NN10399-109v1 C20-EXPERiUS Using the Provisioning Client, Volume 1

NN10399-109v2 C20-EXPERiUS Using the Provisioning Client, Volume 2

NN10399-112 C20-EXPERiUS Administration

NN10399-110 C20-EXPERiUS Configuration

NN48111-912 C20-EXPERiUS Alarms and Logs Reference

NN48111-711 EXPERiUS AS Performance Management

NN10399-117 C20-EXPERiUS Fault Management

630-01760-01 SIP Trunking Solution EXPERIUS AS-QUANTiX SBC SIP Trunking

NN44473-700 MAS troubleshooting

ECT-LAB QuickStart Document Page 7

EC-T QUICKSTART DOCUMENT

Provisioning Manager Access https://47.140.91.160:8443/prov

Personal Agent Client http://47.140.91.160/pa

(NOTE: select “download PC Client”

EC-A QUICKSTART DOCUMENT

Provisioning Manager Access Access URL:

Call Server Application Access Putty (SSH IP):47.140.90.228

Personal Agent Client Access URL: https://47.140.100.94/pa

(NOTE: select “download GENCom

MOP-A QUICKSTART DOCUMENT

Provisioning Manager Access https://172.26.203.43:8443/prov

Personal Agent Client https://172.26.203.43/pca

For training purposes only.

Example 1: CMT display of GWCs

For training purposes only.

Example 2: GWC Provisioning Tab

6. What is the IP address of the active GWC unit?

For training purposes only.

Node Name (use scroll bar at bottom): _________________________________

Example 3: CMT display of Endpoints associated with GWC 12

For training purposes only.

What is the total number of results displayed? ________________

What is the total number of lines displayed? _________________

For training purposes only.

4. Exit Table SERVRINV

5. Enter Table LGRPINV and list all the tuples.

6. What line groups are associated with your GWC?

Line Groups: ___________________________________________________

7. What is the GRPTYPE assigned to AS?

Group Type: ______________________________________________

8. Exit Table LGRPINV

For training purposes only.

1. From the Call Server “CI” prompt, enter Table LNINV.

>pos ssl 0 0 0 0 (if working with EC-T or EC-A)

3. From this position, list 20 tuples.

4. What is the status of the first line?

Line status: ________________________________________________

NOTE: A line status of “HASU” (Hardware Assigned, Software Unassigned)

5. What is the Line Equipment Number (LEN) of this line?

6. Exit Table “LNINV”

7. Logout out of the C20 CI

For training purposes only.