Chat Transcript with Dominik

Chat started on 16 Jan 2019, 01:22 PM (GMT+0)

(01:22:38) *** Dominik joined the chat ***
(01:22:38) Dominik: i have a problem with this plugin
(01:22:43) *** Osclass Point Support joined the chat ***
(01:22:47) Osclass Point Support: sure, go ahead
(01:22:48) Dominik: this plugin cut all head tag
(01:22:58) Osclass Point Support: can you send link?
(01:23:04) Dominik: https://sellbox.pl/
(01:23:46) Osclass Point Support: based on code structure it's created from
veronika
(01:24:00) Osclass Point Support: there used to be bug on older versions
(01:24:17) Dominik: can you fix that?
(01:24:31) Osclass Point Support: it's theme issue, let me send you detail
(01:25:55) Dominik: ok
(01:26:00) Osclass Point Support: in veronika, in inc.category.php and search.php
function ob_get_contents() is used, however it's not escaped. after line with that
function put <?php ob_end_flush(); ?> in search.php is line $search_hooks =
ob_get_contents(); after that line put: ob_end_flush();
(01:26:24) Osclass Point Support: so <?php ob_end_flush(); ?> is for
inc.category.php and next one for search.php
(01:29:26) Dominik: nope still the same
(01:29:44) Osclass Point Support: clean cache
(01:30:35) Dominik: not working
(01:31:43) Osclass Point Support: can you send me login to your ftp and oc-admin?
(01:32:14) Dominik: sorry but i can't do that RODO and many thinks i'cant
(01:32:27) Osclass Point Support: ok, can you test it on bender theme?
(01:32:38) Dominik: i cant change a theme
(01:33:00) Dominik: site is on production
(01:34:01) Osclass Point Support: I understand, however bug is in theme so you
have to ask person that modified theme to fix these 2 issues (cutting header is
caused by unescaped ob_get_contents function in inc.category.php) or use latest
version of theme
(01:36:13) Dominik: niestety plugin nie działa z każdym szablon jak pisałeś więc
proszę zwróć mi pieniądze. Mamy w planach ruszyć z serwisem ofertami pracy więc
zakupimy twój szablon.
(01:36:23) Dominik: unfortunately the plugin does not work with any template as
you wrote so please give me back the money. We plan to start working with job
offers so we will buy your template.
(01:36:31) Dominik: sorry for polish language
(01:37:59) Osclass Point Support: how could you test it on different theme if you
could not do it 1 minute ago? can you prove plugin disfunctionality on latest
bender theme and clean osclass installation?
(01:40:01) Dominik: you wrote that we do not have to modify the template. That's
why I bought it. I am asking for a refund because our template does not work.
(01:43:27) Osclass Point Support: please remember zopim has chat history. You have
not asked single question on cache plugin and compatibility with your theme. If
your theme does not work, fix it, plugin has no bug. Please do not try to cover
theme bug and your inability to fix it's issue because of modifications. For your
comfort I've installed plugin on bender: https://dev2.abprofitrade.eu/ ... no
issues
(01:45:51) Dominik: Will you return the money if I need to report this transaction
to paypall? I'm sorry but this plugin does not work with our site. you wrote that
it works and you do not need to correct the template. We will buy more plugins from
you and it's not about money. It just does not work for us.
(01:46:50) Osclass Point Support: no we did not write anything like that, you have
not asked about compatibility. You have bug in theme, anyway you are free to go
with complain, let me just notify this chat will be provided to paypal for
assesment
(01:50:35) *** Dominik left the chat ***
NAME Dominik
EMAIL dbielakpl@gmail.com
PHONE —
LOCATION Aleksandrów Łódzki, Poland
URL https://osclasspoint.com/user/downloads
DEPARTMENT —
SERVED BY Osclass Point Support
RATING None
COMMENT —
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