Beruflich Dokumente
Kultur Dokumente
Course Description
The Housekeeping and Laundry course is intended to impact knowledge, skills and
attitudes that will enable the trainees to carry out and manage housekeeping and
laundry operations in hotels, hospitals, schools, colleges universities as well as
provide as wide range of welfare and supporting services.
Courses Objectives
1. Definition, classification of housekeeping, Room divisions
2. Identify divisions and systematic operation of work in housekeeping
department.
3. Identify cleaning equipment and cleaning agents
4. Describe relationship between housekeeping and other departments, the role
housekeeping plays in relation of customers.
5. Describe importance of housekeeping in profit making.
6. Acquire basic skills used in housekeeping management and operations.
7. Control expenses in the housekeeping department by using the operating
budget as a control tool and implementing efficient purchasing practices.
8. Explain the safety and security needs a hospitality operation, how safety and
security issues affect housekeeping personnel.
9. Understand the managerial skills necessary to efficiently operate an on-
premises laundry operation. Skills addressed include planning the physical
layout of the laundry operation, developing procedures for laundering different
fabrics, organizing the flow of linens through the laundry process, operating
typical machines and equipment used in laundry operations and staffing the
on-premises laundry operations.
10. Develop procedures to ensure efficient and cost-effective use of labour and
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supplies in relation to guestroom cleaning.
11. Develop selection criteria for surfaces, wall coverings, furniture and fixtures
as well as cleaning.
12. Develop selection criteria for beds, linens and uniforms.
13. Understand the basics of carpets, floor construction, the types of equipment
used in carpets and floor care, and typical carpet & floor cleaning methods.
Contact Hours
3 hours per session
Prerequisite
None
Course Plan
Topic Approximate
start Dates
Introduction to Housekeeping
Definition of Housekeeping 10th Nov.2008
Importance of housekeeping Theory
Classification of housekeeping
Housekeeping in different types of establishment
Organization structures
Room Division
Housekeeper Theory
Aims of a housekeeper 17th Nov,2008
Responsibility of a Housekeeper
Attributes of a housekeeper
The relationship between housekeeping and other
departments
Cleaning
Reasons for cleaning
Identification of Housekeeping Equipment, Material and Practical
Cleaning Agents 15th Nov.2008
Housekeeping Equipment 22nd Nov.2008
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Manual Euipment-brooms, brushes, mops, mop buckets etc.
Mechanical Equipment- Vacuum/suction cleaners,
scrubbing
/polishing machines
CleaningAgents-detergents,water,abrasive,degreases,
polishes(metal, furniture and floors)
Materials: cleaning cloths, yellow dusters, sheep’s skin,
polishing rugs, floor cloths etc
Identify use, care and storage of housekeeping equipment
materials and cleaning agents
1. Methods of organizing cleaning
Unit
Block
Team
Routine methods of cleaning work
Removal of dust e.g. high,dry,damp dusting
,sweeping, scrubbing-(hand, machine)
Removal of dirt e.g. mopping (different systems of
mopping
Removal of stains and marks from surfaces
Polishing
Buffing
vacuuming
Stripping
2. Daily cleaning the room 24th Nov & 26th
Cleaning of bedstead Nov
Bed making 2008
Guest
Patient
Student
Turn down a bed for the guest
Weekly cleaning of window
Glass
3
Wooden and different forms
Glass doors
3. Weekly cleaning of walls, doors and wooden surfaces 28th Nov & 29th
in the room Nov
Cleaning different walls finishes 2008
Painted (oil, water)
ceramics
Terrazzo/marble
Wooden
Glass
4. Doors
Glass door
Wooden doors 1st Dec & 3rd Dec
French doors 2008
Wooden
Plain
Vanished
Polished
Painted
Formica top
Floors
Concrete floor tiles (glazed, unglazed)
Ceramic
Thermoplastic
Terrazzo
Marble
vinyl
5. Cleaning of public area 5th Dec.
Clean and care different public areas as 6th Dec.2008
Offices
Corridors
Staircases
Lounges
4
Reception area and desk
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TOPIC
Laundry Practicals 19th Dec. & 20th
Dec.2008
8 Introduction to laundry and laundry procedure 10th Jan & 17thth Jan
Identification of laundry equipment and cleaning 2009
agents
Use, choice, care and storage of the equipment and
cleaning agents
24th Jan & 31st Jan
9 Students to launder and finish the following articles 2009
White cotton shirt/Guest shirt
Table linen/bed linen
Table napkin
Colored cotton
10 Students to launch and finish the following 7th Feb &14th Feb
Woolen fabric 2009
Silk
Non – made fibers
11 Identification and removal of different types of stains 13th Feb & 14th Feb
Coffee 2009
Blood
Food stains
Ink
Chewing gum
Handling infected linen
Classification of hospital; linens
Hospital procedures
Special laundry processes
Sponging and spotting
Home dry cleaning of articles
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THEORIES
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Linen room procedures
Qualities of linen room
Advantages and disadvantages of laundry systems
- On site laundry
- Off site
- Commercial laundry
- Thread linens
25th Feb.2009
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ACADEMIC ASSESSMENT.
Type Weighting %
Examination 50
Course work 50
Cat 1 (supervised (CAT) 10
CAT 2 ( supervised (CAT) 10
CAT 3 (Group research assignment) 30
TOTAL 100%
COURSE MATERIALS.
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Accommodation and cleaning David M. Allan Stanley Thorns 0748702903
services: vol. 1 operations. LTD (1992)
Accommodation and cleaning David M. Allan Stanley Thorns 0091510015
services: vol. 2 management LTD (1992)
Housekeeping supervision Jane Fellows Pitman (1984) 0-273-02552-X
Hotel, Hostel and Joan C. Branson Book power 10:0340525185
Hospital
Housekeeping. Margaret Hodder Arnold 13:9780340525180
Lennox 2006)
MODERN HOME
LAUNDRY WORK E. Henry J. M. Dent & sons 460038486
J. D. Byett LTD. (1968)
ASSIGNMENTS.
The Lecturer will give assessment to groups based on research to be carried within the
University and write report.
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POLICIES
Classes
1. Punctually is fundamental
2. Active participation in class discussion is encouraged
3. Marking of attendance register by the lecturer.
COMMINICATION CHANNELS
E – Learning
E – Mail
LECTURER IMFORMATION
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