TECHNICAL SERVICE BULLETIN

BULLETIN NUMBER: M160/M161 – 011 Reissue  6/12/2018

APPLICABLE MODEL:
LANIER – SP 4510SF/MP 401SPF
RICOH – SP 4510SF/MP 401SPF
SAVIN – SP 4510SF/MP 401SPF

SUBJECT: BLACK LINE APPEARS OR STREAKY DIRTY BACKGROUND

SYMPTOMS:
The following are symptoms for black lines or streaky, dirty background:

Symptom Number 1:
Even after applying a filter, a black line still appears on prints in the feed direction along with toner dirt on the
Drum and on the Charge Cleaning Roller at the line position.

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Tech Service Bulletin No. M160/M161 – 011 Reissue 

Symptom Number 2:
Streaky dirty background on print in the feed direction without toner dirt on the Drum nor on the Charge
Cleaning Roller at the line position.

CAUSES:
The following are causes for black lines or streaky, dirty background:

Symptom Number 1:
Either of the origins as follows grows to "toner adherence" onto the Drum surface:
(1) Very tiny damage (some are 10 microns) onto the Drum surface
(2) Sticky abnormal substance (e.g. glue) onto the Drum surface
(3) Medaka (Silica, a component of toner, adheres onto the Drum)

Symptom Number 2:
Toner adheres on the Development Blade because of the oil used on the production line.

SOLUTIONS:
Perform the Clean the Drum Unit Procedure first to see if the issue will resolve without replacing any parts.

 If after completing these steps in User Tools and the symptoms still persist, follow the appropriate
solution for symptom 1 or 2.

Solution for symptom #1:

A bundle of the countermeasures as follows has been applied to PCDU in order to prevent all the causes
(the origins) from growing to toner adherence onto a drum surface:
(a) Applying a Polishing Blade. (Newly added)
(b) Making a Cleaning Blade harder. (Material change of a cleaning blade)
(c) Making the blades (a) and (b) more stabilized. (Material change of a PCU case)
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Tech Service Bulletin No. M160/M161 – 011 Reissue 

PCDU for Service Maintenance Models:

Old P/N New P/N Description Q’ty I/C

M9060114 M9060130 PCU:CLICK:3:SERVICE:EXP 1 O/O

PCDU for User Maintenance Models (EDP: 407324):

As there was no EDP change, please distinguish a new one from an old one by checking the followings:

 Cut-In SN on box label: 06178200001~

By serial
1
number  Cut-In SN on unit label: (2nd line) 180200001~

Identification mark

By identification mark (a dark

2
circle) on a box label Identification mark

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Tech Service Bulletin No. M160/M161 – 011 Reissue 

PCDU Bundled with a Machine:

Product Name Product Code Cut-In SN

SP 4510SF M160-17/-19/-21/-27 T598H400001 ~
MP 401SPF M161-17/-27/-29 T608H400001 ~

Solution for symptom #2:

Production Countermeasure:
There was a process added to wipe out the oil.

PCDU for Service Maintenance Models:

Although there was no P/N change, the solution has already been applied to M9060130. If
need to be distinguished, please refer to Cut-In Serial Number of PCDU as follows:
 Cut-In SN on box label: 06807903831~
 Cut-In SN on unit label: (2nd line) 1709003831~

PCDU for User Maintenance Models (EDP: 407324):

As there was no EDP change, please refer to Cut-In Serial Number of PCDU as follows if
needed:
 Cut-In SN on box label: 06177907313~
 Cut-In SN on unit label: (2nd line) 170907313~

PCDU Bundled with a Machine:

Product Name Product Code Cut-In SN

SP 4510SF M160-17/-19/-21/-27 T597HC00001 ~

MP 401SPF M161-17/-27/-29 T607HC00001 ~

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Tech Service Bulletin No. M160/M161 – 011 Reissue 

CLEAN THE DRUM UNIT PROCEDURE:

The following bulletin describes How To Clean The Drum Unit In User Tools. Follow the procedure outlined
below: Please note that the Operation Panel is different between the M158 and M159.

1. Press the User Tools button.

2. Select the down arrow.

 The steps for the SP 4510DN

require the following:
1. User Tools
2. System Settings
3. Quality Maintenance

3. Select Maintenance Print.

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Tech Service Bulletin No. M160/M161 – 011 Reissue 

4. Select Drum Rotation.

5. Select Level 1 (If Line still appears after step 8, refer to step 5 and select Level 2).

6. Select OK to start Drum Rotation.

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Tech Service Bulletin No. M160/M161 – 011 Reissue 

7. “Rotating the drum… Please wait.” will be displayed. This process takes about 1 minute.

8. “Drum Rotation completed” will be displayed once the process has finished.

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