24/10/13 Lexmark United States Proactive Installation of the Toner Adder Roll (TAR) Spring Clip on the Lexmark

ark C746, C748, X746, and X748 Color Laser Print…

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Proactive Installation of the Toner Adder Roll

(TAR) Spring Clip on the Lexmark C746, Document
C748, X746, and X748 Color Laser Printers ID:TE529

Built Prior to September 1, 2012

Lexmark C746 Lexmark C748 Lexmark X746

Lexmark X748

Problem
Print Quality; Missing Planes; Any color; Light; Not crisp; Page; No toner; Visible; Bad; Clear; Left Cartridge Guide;
Rework Instructions; Proactively Installation Toner Adder Roll Spring Clip; TAR; New design; Missing color; Color
missing; Not printing; Cyan; Magenta; Yellow; Black;

Solution
Audience: 'Lexm ark and Partners' only below

Technical Service Bulletin Problem Description

Lexmark Models: Potential Print Quality

C746 5026-3xx Issue due to the Left
Machine Type/Model C748 5026-5xx Cartridge Guide on
X74x 7526-xxx printers that were
produced prior to
Date Created 04/19/2013 September 1, 2012
Last Updated 08/30/2013
Safety Issue? No Solution
Code Update? No
Engineering Change? No Proactively install
New Parts? Yes the Toner Adder
Roll (TAR) Spring
Old Parts Status n/a
Clip using FRU
Voltage: 120/240 All Part Number:
C746 / C748 prior to SN 5026xxxxx0XBY 40X8823.
Serial No. Range
X746 / X748 prior to SN 7526xxxxx0DFW

Overview

The Toner Adder Roll (TAR) Spring Clip can now be installed into the Lexmark C746, C748, X746,
and X748 Color Laser Printers to prevent a potential print quality defect in which one or more colors
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24/10/13 Lexmark United States Proactive Installation of the Toner Adder Roll (TAR) Spring Clip on the Lexmark C746, C748, X746, and X748 Color Laser Print…

are missing, such as Cyan or Magenta or Yellow or Black, or any combination of these planes.

This bulletin's purpose: to instruct Technical Support Agents and Field Service Technicians to
PROACTIVELY INSTALL the Toner Adder Roll (TAR) Spring Clip using the latest Part Number (P/N:
40X8823). This installation should ultimately enhance the customer experience with these
machines by preventing potential print quality failures.

To check the location of the Left Cartridge Guide, follow the steps below.

Steps Actions

Open the front door.

Image 1 Image 2

Click Image to Enlarge Click Image to Enlarge

Warning—Potential Damage: To avoid overexposing the photoconductors, do not leave the front door
open for more than ten minutes.

Pull the green tabs up and out of the specified cartridge to remove that cartridge from the printer.

Click Image to Enlarge

Check continuity between spring and frame, (see blue arrow on the image below). The spring should
NOT be touching the frame. If the spring is touching the frame, the Left Cartridge Guide has broken
but may be repairable by following the steps below.

Click Image to Enlarge

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When to replace the Toner Adder Roll (TAR) Spring Clip

Instructions for Technical Support Agent

When a customer calls in for any issue with the printers listed above, troubleshoot the specific
issue as necessary.

IMPORTANT! In the process of troubleshooting, first verify the printer's serial number. Printers that
were produced prior to September 1, 2012:

C746 / C748 prior to SN 5026xxxxx0XBY where x could be any value and last 4 digits
should be BEFORE 0XBY alpha numeric build sequence
X746 / X748 prior to SN 7526xxxxx0DFW where x could be any value and last 4 digits
should be BEFORE 0DFW alpha numeric build sequence
These devices have a potential problem with the Left Cartridge Guide that may cause a print
quality defect such as missing color plane (one or more colors).

If the printer requires service, recommend the parts necessary to address the issue. Then
recommend installing the latest Toner Adder Roll (TAR) Spring Clip (P/N: 40X8823).

If the initial issue is resolved via phone discussion, agents are still required to set up service and
recommend the replacement of Toner Adder Roll (TAR) Spring Clip (P/N: 40X8823).

NOTE: Emphasize in Siebel Call Comments/Notes that the Toner Adder Roll (TAR) Spring Clip is
recommended to replace the part as per TE529. However, for Siebel Track Codes, use the original
issue that the customer raised.

Instructions for Field Service Technicians

When visiting any of these machines for any reason, it is advisable for Field Personnel to
RECOMMEND installation of the Toner Adder Roll (TAR) Spring Clip in all the C746 and C748
printers, as well as X746 and X748 MFP’s, which fall in to the affected SN range.

NOTE: The part numbers listed here are correct as of April 2013. If you encounter problems when
ordering with these part numbers, please contact Lexmark Parts Center.

IMPORTANT! Things to check on the printer setting while on-site:

1. Be sure to remove all four toner cartridges

2. Vacuum the printer with a toner vacuum as needed.
3. Match TAR Clip with picture shown in the instructions provided below (three of one type for Cyan, Yellow,
and Magenta, while one of a different type for Black).
4. Insert the TAR Clip under the TAR Spring on the left side where the cartridge slides in, as shown in the
instructions below.
5. Re-insert the color cartridges after all four clips have been inserted.
6. Test the printer to verify it is printing correctly.
NOTE: If the Black plane is missing due to the cartridge guide being broken or damaged (see red in image
below) or should any one of the White wheels that support the rear of the toner cartridge be dislodged or
missing, it cannot be repaired and the printer must be replaced. You must contact Lexmark Technical
Support and escalate the issue to the 3rd Level of Support.

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Click Image to Enlarge

Recommended Service Action

Toner Adder Roll (TAR) Spring Clip Rework Instructions (FRU PN 40X8823):

Steps Actions

Image 1 shows the three (3) pieces of the Toner Adder Roll (TAR) Spring Clip required for the Cyan,
Yellow, and Magenta, while Image 2 shows the Black TAR Spring Clip.

Click Image to Enlarge Click Image to Enlarge

Before installing the three (3) pieces of the TAR Spring Clip, note as shown here the proper
installation positions of the TAR Spring (1) and TAR Spring Clip (2) of the Cyan, Yellow, and Magenta,
as well as the direction of the Clip Installation (see blue arrow below).

Click Image to Enlarge

Below are the images of partial (Image 1) and fully (Image 2) installed positions of the TAR Spring
Clip as well as the direction of the Clip Installation (see blue arrow in both images below).

Image 1 Image 2
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Click Image to
Click Image to Enlarge
Enlarge

Below is the proper installation position of the Cyan, Yellow, and Magenta TAR Spring Clips.

Click Image to Enlarge

Next step: install the Black TAR Spring Clip. Insert the Black TAR Spring Clip as shown here. Press
the clip in until it is flush with the cartridge guide surface.

Click Image to Enlarge

Notice the gap is still present at the top of the clip. Hold down the TAR wheel while lifting the clip into
its proper locked position, as shown here.

Click Image to Enlarge

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Click Image to Enlarge

The Black TAR Clip can be locked into position by either lifting from underneath or by using a rib
molded into the top of the clip (see blue arrow below). However, the TAR wheel MUST be held down
in order to lock the clip into position (see red arrow below).

Click Image to Enlarge

Additional information

If you have any questions or encounter problems when performing the above steps, please contact
your next level of support or Lexmark Technical Support for any additional troubleshooting
suggestions. Please be prepared to describe the problem you are experiencing, the error message
on the display, and any troubleshooting steps you have already taken to find a solution. Please call
from near the printer in case the technician on the phone asks you to perform a task involving the
printer.

NOTE: If necessary, refer to the Service Manual (C74x / X74x) for more detailed diagnostic
information as well as for FRU removal procedures.

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