Table of Contents

ABSTRACT....................................................................................................................................................... i
ACKNOWLEDGEMENT ................................................................................................................................... ii
CHAPTER ONE ............................................................................................................................................... 1
Introduction .............................................................................................................................................. 1
Background ............................................................................................................................................... 2
General description of Organization ......................................................................................................... 3
Mission, vision, and objective ............................................................................................................... 3
Mission .................................................................................................................................................. 3
Vision..................................................................................................................................................... 3
Statement of the problem .................................................................................................................... 3
Objective of the task ................................................................................................................................. 3
General work description of section and on which I am assigned ........................................................... 4
The task that complete are the following :-.......................................................................................... 4
I have done the following tasks :- ......................................................................................................... 4
CHAPTER TWO .............................................................................................................................................. 8
Methodology for business process analysis or case study ....................................................................... 8
Methods of data collection ................................................................................................................... 8
Method of problem analysis ................................................................................................................. 8
Strength, weakness, opportunities and threats (SWOT) analysis ......................................................... 8
CHAPTER THREE .......................................................................................................................................... 10
Result and Discussion about the shashemene town ICT department ................................................... 10
Results ................................................................................................................................................. 10
Conclusion ........................................................................................................................................... 10
Recommendation................................................................................................................................ 11
Reference ............................................................................................................................................ 11

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 ABSTRACT

Practical attachment program is one of the part of the training program to develop well
qualified man power from universities. It provide student opportunities for the student to
experience what they have learned in the class room or ICT laboratory by directly engaged into
real existing organization .so as to get this opportunity I prefer and perform my attachment
practice in oromia region ,western Arsi zone, Shashemene Town, Civil service and Good
governance office, ICT Department. The department was established in 1997 with main
objective of providing recent and fast ICT service for all beneficiary and stakeholder in the
Town. To achieve this objectives the district ICT department plan and implement different
activities like, networking, maintenance, training and other activities .the department has good
human power and finance management, skill full employees with strong team work that help
them to provide good customer service. However, there are drawbacks like shortage of updated
technology and materials ,poor internet connection ,insufficient budget allocation etc… starting
from the date of orientation to the department I have done different activities in relation to
public service, technical service (like maintenance)and user service. My practice was not limited
to the ICT department only but also I have got chance to work with their departments in relation
with network and maintenance.

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 ACKNOWLEDGEMENT
I am most grateful to Almighty GOD who through his infinite mercy and love guided me
throughout the duration of the program.

I am deeply grateful to Haramaya University department of Information system for giving me

this opportunity to have good experience in working environment.

My special thanks goes to my advisor Ms Rama.A for her continuous follow up advice, critical
comment and encouragement throughout the preparation of this paper.

I would like to express my deep gratitude to my advisor MR Gebi Megersa Shashemene Town
ICT department expert , MR Tufa Dinsa civil service manager and other workers in that
organization for supporting and advising from beginning up to final day.

Last but not least, I am extremely indebted to my lovely family for their moral and material
support.

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 CHAPTER ONE

Introduction
Practical attachment is obvious that enables to visualize the theory we learnt in to real
practical work, and also it is a better option to increase the knowledge of class lesson by analysis
with the realities of the work. In Haramaya university department of information system,
practical attachment curriculum was designed to give students opportunity with job experience
under the guidance of skilful and certified worker from the hosting organization. The students
assigned to perform practice for maximum of 60 days and minimum 45 days. The attachment
also expected to benefit both the student and hosting organization .The major objective of this
course are orient students with the field of study, enable students to understand work procedures,
to provide competency and confidence for the students ,to identify potential candidates employer
through networking ,so students are expected to practically oriented themselves with the working
environment ,understand existing situation in the assigned information centres and libraries,
practice the activities within the organization .To check whether the objectives are met or not.
The student will be by both supervisors from the hosting organization and supervisors assigned
from the university.

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Background

Information and communication technology (ICT) has become, within a very short time,
one of the basic building blocks of modern society. Many countries now regard mastering the
basic skills of ICT as part of the core function of education. The unique role of ICTs in
improving the quality of Education is unquestionable. It contributes to the fulfilment of the
necessary condition for the delivery of quality education. The development of ICT significant
creates new opportunities to students and teachers for gaining access to educational materials. It
also improves operational ability and management effectiveness at specific educational centres.
Marina (Partum, Evgueni Khvilon 2002).

Information System department is one of the department in college of computing and informatics
in Haramaya University. Students who join the department took practical attachment program as
a course by choosing one organization which is convenient for them in their home city during
their summer time.

The practical attachment program in the Department of Information System curriculum was
designed to offer the students in the department the opportunity with on-the job experience under
the guidance of a skilled & certified worker through conducting different activities in the
assigned organization.

So I have done my practical attachment in the Shashamane Town. Information Communication

and Technology Department that is found in the civil service and good governance office that is
located in Oromia Regional State, Western Arsi Zone and Shashamane town. The town lies on
240 km from the capital of Addis Ababa. It has a latitude of 7° 12' north and a longitude of 38°
36' east.

The 2007 national census reported a total population for this town of 100,454, of whom 50,654
were men and 49,800 were women.
The department was established in 1997 with main objective of providing recent and fast ICT
services for all beneficiary and stakeholders like Health, Finance, Education and other offices
that located.

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General description of Organization
Mission, vision, and objective

Mission
The Mission of Shashemene town ICT Department is produce competent professional by
delivering computer skill training ,provide knowledge , skill and information for the office
member and the whole society,Impliment ICT recourse to support zonal , regional and federal
leave intra and intera agency electronic service delivery.

Vision
The vision of Shashemene town ICT departments to prepare people leave better life by applying
technology and make the department centre of being extremely good.

Statement of the problem

From my observation I have found that there are many problems in shashemene town ICT
office.

 Luck of different type of windows and updated software.

 Absence of maintenance and training rooms.
 The computer is very old in case of storage ,processer speed.
 Luck of trained man power. Like:- website developer and database designer.

Objective of the task

The practices provide students the material and confidence in their professional preparation and
facilitate the application of knowledge gained the class room to solving real problems.

 To become competent and confidential in the field.

 To become responsibility and transparent.
 To adapt the working environment of the profession.
 To exchange idea and experience.
 To understand norm and rule of the profession.
 To develop the capability of problem solving ability.
 To improve communication skills with workers.
 Relate theories to practical aspects.
 Maintaining the computer when it is fail in the office

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General work description of section and on which I am assigned

I gained a lot of knowledge and skill from my stay in the Shashemene ICT office. Particularly I
get a chance to practically apply theories earned in the university .the skills I get are:-

 Computer maintenance.
 Network installation and cable crimping.
 Team work in the working places.
 Sharing experience and knowledge with in and with other departments.

My attachment practice was assisted and helped by not only the ICT department head and
member, but also by the manager of civil service organization Ato Tufa Dinsa and I work with
other department worker.

Generally, In my stay in the organization observed and got a lot of experience to become a
competent professional to perform any duties assigned in Mayfield of study to become
confidential system analyst So, this shows the practical attachment I took create a new chapter in
my life.

The task that complete are the following :-

 Computer maintenance.
 window formatting and install application software
 Network cable crimping

I have done the following tasks :-The Follow steps for crimping twisted-pair cables:-
Equipment
 Cat5 cabling
 RJ-45 connectors
 Crimping tool Wire stripper or Knife

1. Determine how long your cable should be. You should allow adequate slack for
moving the computer and for avoiding strong interference sources.
2. Roll out the appropriate length of cable.
3. Cut the cable cleanly from the box of wire.
4. Use the wire stripper to strip only the insulation jacket off the cable, exposing
the TP wires you’ll need to rotate the wire about one and a quarter turns to strip
away all the jacket. If you turn it too far, you’ll damage the wires inside the cable.

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5. Check the outer jacket and inner TP wires for nicks; adjust the stripper tool,
and repeat steps 3 and 4 if you see damage.
6. As shown in the image below, arrange the wires according to the standard.
This arrangement is listed previously, in the section “TP Wiring Standards. "that
means
 straight through
1. white orange
2. orange
3. white green
4. white blue
5. blue
6. green
7. white brown
8. brown

7. Trim the wire edges so the eight wires are even with one another and are
slightly less than 1/2-inch past the end of the jacket. If the wires are too long,
crosstalk (wire-to-wire interference) can result; if the wires are too short, they
can’t make a good connection with the (RJ45) plug.
8. With the clip side of the (RJ45) plug facing away from you, push the cable into
place . Verify that the wires are arranged according to the standard before you
crimp the plug onto the wires . Adjust the connection as necessary.
9. Use the crimping tool to squeeze the (RJ45) plug onto the cable . The end of
the cable should be tight enough to resist being removed by hand.
10. Repeat steps 4–9 for the other end of the cable. Recut the end of the cable if
necessary before stripping it.

 Computer formatting and install application software

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 To Install Window 7

1. start your computer .press f2 or delete at start up to enter the bios menu .select first boot
device as 'CD ROM' if you installing from DVD ROM .second boots from hard disk if
Operating system is not in DVD ROM .press f10 to save your settings and select yes to
restart your computer.
2. Insert the installation disk for window 7 and start your computer .the computer will ask
you to' press any key to boot from CD/DVD' .press any key on your keyboard and it will
start loading the operating system from the CD.
3. After loading window7 successfully ,it opens an install window .Enter the Language time
&current format and keyboard or impute method .Click 'next' . The 'install window
7'screen will appear.
4. click' install now' .setup will start and you and you see a message on the screen 'set up is
starting....'.
5. Now it will show the license agreement screen .Check the 'I accept the license term 'and
click 'Next' .The 'install window' wizard will appear.
6. Select customer (Advanced) option .The will prompt you to select the location to install
windows .Click Driver option (Advanced menu). click on 'new' .you are then asked to
allot a size on the disk for installation .Enter the appropriate volume size and then click
'Apply' to create partitions for the installation ,click 'next' .Window will start the
installation .Now the installation status screen appears .you will have to wait for the
following tasks to get complete.
 copying windows
 Expanding windows files
 Installing features
 Installing updates
 completing Installation
 The computer will restart several times during this process so do not worry.
7. After successful installation of window 7 ,it will ask you to specify the 'computer name'.
It will also asked you enter a 'User account' and 'password'. enter the password in the
respective hint ,click 'Next'.
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8. The setup key will open the 'product key' option. Enter the correct product key ,make sure
that 'automatically' activate window when I am online 'check box is selected and click
'next'.
9. now a window to set time on your computer will be displayed .set the correct me Zone',
date and click 'Next'.
10. The 'computer network location' option will be displayed. if your computer is already
connected to a network .select 'Network type' and click 'Next'.
11. window will now finalize the setup and to prepare your window 7 Desktop.
 The other are the following installation:-

 A vast antivirus
 Microsoft office 2007 ,2010

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 CHAPTER TWO

Methodology for business process analysis or case study

Methods of data collection
 Observation:- during the internship I was always scanning my environment to
detect some problems and to develop some related solutions.

Interview: - I used this method when the advisor is with me and when I need more information
about the tasks that I am going to perform it and I used to collect data by asking the employees. .
I tried to get a few information about the organization. In the time of interviewing I used to ask
them the questions like:
1. What system they are using most?
2. What system they were using before the coming of the system they currently use?
3. The establishment of the organization?
In total I interviewed 3 peoples.

 Document analysis:-collect from ICT department manual and pamphlet leafs about
the organization.

Method of problem analysis

Strength, weakness, opportunities and threats (SWOT) analysis

Strength
The strong side with in the ICT department which positively influence the achievement of
intended organizational goal are

 Having more skilful employees

 Strong team work
 Creating better network with the community and other concerned parties outside the
organization.
 Good budget management even it if no sufficient
 Early adoption of business processing reengineering (BPR).
 Good human resource management.
 Good customer service.
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Weakness
The negative factors within the department pull back them from providing intended service are:-

 Luck of updated technology.

 Insufficient of human resource.
 Poor internet connection within the organization.
 Shortage of necessary materials like computer ,printer and material for maintenance and
networking.

Opportunity

The positive external factors that create conductive environment for organization to exist
and perform it activity are:-

 Clear and supportive governmental policies.

 Commitment and continuous follow up of federal and regional government
parties.
 Willingness of third parties like TVET to work with the ICT department.
 Participation and support of the communities outside the organization.

Threats
The externals factors which are not good for the department to provide its services as intended

 Insufficient budget allocation from the government.

 Shortage of qualified expertise in the field.
 Poor and inconsistence supply of ICT resource materials.
 Frequent disconnection of electric power.

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 CHAPTER THREE

Result and Discussion about the shashemene town ICT department

Results
In my stay of practical attachment, I have seen or gain different kinds of knowledge such as:-
 I have seen the difference between real world and theoretical learning.
 I got the knowledge of how to work with the employees in a peaceful way.
 I developed my communication skill- means how to solve things by communicating
or in dissection with the people.
 I also recognized what is expected from the employees.

 Maintenance :- Hardware 12 computer.

 Formatting :- 7 computer Installing window 7 .
 Application software :- Antivirus and Microsoft office 2007,2010 .
 Cable crimping

Conclusion

ICT is very important department in the organization. Because, information communication

is very crucial thing for the organization to do its activities properly. The activity of this
department is all about how to communicate the overall information of the organization.

The Shashamane town ICT department is one of the department in the Shashamane town civil
service and good governance sector that provide information, communication and technology
services for different sectors like education, health and other sectors and also give service for the
community in order to provide recent and fast ICT services for all beneficiary and stakeholders
in the town in equitable. Even though the department has gave a better service for all
stakeholders, there are a lot of drawbacks like shortage of trained manpower, shortage of
equipment’s that needs to be given a prompt solution.

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Generally, this ICT department has strived a lot and did a satisfactory work in relation to
providing the service to all stakeholders that makes me motivated and impressed.

Recommendation
Based on the above information I would like to give the recommendations for different bodies as
follows:

 To use latest software and devices.

 The co-ordination between the high levels to the low level should be good.
 The flow of information should be smooth.
 To provide the community and all stakeholders recent and fast ICT services the regional
and federal government needs to support ICT department with all necessary resources
like computer, office equipment and better working environment.
 The ICT department officials needs to provide a better training and development
opportunity for the employees in order to retain and develop the employee with better and
recent ICT knowledge and skills to provide the community and all stakeholders a better
services.

 The main problem of this organization is lack of punctuality; for this problem I
recommend to develop awareness about the goodness of time.

Reference

1. Document of the office

2. The Shashemene town ICT department manual and pamphlet leafs.
3. The Haramaya University, college of computing and informatics department of
information system guidelines for practical attachment
4. Internet

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