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DeborahWalker Keegan


TrainYour Office for Success: Mastering Business Operations and
Mastering Patient Flow Staffing inYour Medical Practice

Sponsored by
Two can’t-miss seminars that will
help you master stronger patient
relationships and healthier
bottom lines.
Improved patient flow and increased patient
satisfaction don’t have to be considered opposing
goals. ElizabethW.Woodcock, MBA, FACMPE, CPC,
will discuss concrete, practical illustrations from
front desk to clinical operations that can work
together to help you achieve both goals.You’ll walk
away with the knowledge needed to create stronger
operations, team environment, patient relations and
bottom line.

Best-selling author and speaker, DeborahWalker

Keegan, PhD, FACMPE, will help you understand
how to make the most of your staff, their roles,
responsibilities, skills and the resources at their
command. At the same time, she will dig into key
billing process elements and help you identify the
steps you need to take to optimize your existing
billing processes to ensure success.

Attendees say it best.

"I learn something from Elizabeth
Woodcock each and every time.These are the
programs that help our members stay engaged
and wanting to come back."
Cheryl Erins, MBA, FACMPE
Senior system analyst
Sinai Medical Group

"...timely, informative educational and

necessary for anyone working with a
medical practice's patient accounts."

Marshall M. Baker, MS, FACMPE

President and CEO
Physician Advisory Services, Inc.
TrainYour Office for Success: Mastering Patient Flow

As reimbursement declines and costs escalate, there’s no better time

than now to focus your efforts on practice operations.This one-day
seminar is packed with best practices on improving patient flow,
including the front desk, telephones, scheduling and clinical operations.

Learn the basics of improving your practice operations – and hear

examples of applications that work. Filled with ways to enhance
customer service, this seminar is not to be missed by anyone interested
in increasing productivity during patient encounters while
simultaneously improving customer service.

Back by popular demand, ElizabethW.Woodcock, MBA, FACMPE, CPC,

will serve as your personal guide and trainer as she teaches you strate-
gies to improve those practice operations that lead to a healthier bot-
tom line for your medical practice. Included in this information-rich
session is an action plan for you to begin performance improvement
initiatives as soon as you return to the office.

Mastering Business Operations and Staffing inYour Medical Practice

Do you have the right staff doing the right things at the right time?
Have you optimized your billing processes to ensure success?

Best-selling author and popular speaker DeborahWalker Keegan, PhD,

FACMPE, has packed her most successful staffing and business
strategies into a one-day seminar in which you’ll learn how to master
the most common staffing and business office challenges.

Keegan will start by sharing innovative staffing strategies for your med-
ical practice to optimize patient access and practice efficiency. She’ll
then explain the industry’s best practices to improve your billing sys-
tem and help you avoid the potholes in the road to getting paid.

Complete seminar information at

Thursday, Jan. 20 7:30 am-3:45 pm
Following this seminar, attendees will be able to:

• Anticipate how market dynamics will change patient Woodcock is a professional speaker, trainer
expectations regarding patient flow and best-selling MGMA author specializing in
• Streamline their front desk operations medical practice management. She has
• Provide stellar customer service to improve patient focused on medical practice operations and
satisfaction and loyalty revenue cycle management for more than 15
• Get a grip on the telephones years. Combining innovation and analysis to
• Reduce appointment no-shows teach practice operations, she has delivered presen-
• Improve the efficiency of their practices tations at regional and national conferences. She has authored several
best-selling practice management manuals and textbooks, and pub-
Who should attend: lished dozens of articles in national healthcare management journals.
Front office managers, medical practice administrators, HR
Prerequisites – None Credit hours
managers or anyone who supervises, hires or trains front
Career level – Basic ACMPE – 6.5 credit hours
office personnel.
Delivery Method – Group-live CME – not available
CPE – 7.5 contact hours

Friday, Jan. 21 7:30 am-3:45 pm

Following this seminar, attendees will be able to: DeborahWalker Keegan, PhD, FACMPE

Keegan is a nationally recognized con-

• Meet staffing challenges head on and determine if they
sultant, keynote speaker and best-sell-
have the right staff doing the right things at the right time
ing MGMA author. She is president of
• Create a patient-focused, innovative care team that works
Medical Practice Dimensions, Inc. and a
in sync to support both the physician and the patient
principal withWoodcock &Walker Con-
• Optimize back-end billing and business processes to
sulting.With more than 25 years of expe-
enhance revenue, including account follow-up, payment
rience, she helps healthcare organizations
posting and denial management
improve medical practice operations, enhance
• Recognize and use key billing benchmarks for improved
physician and staff productivity, and align physician compensa-
tion systems.

Prerequisites – None Credit hours

Who should attend : Career level – Basic ACMPE – 6.5 credit hours
Billing managers, medical practice administrators, HR Delivery Method – Group-live CME – not available
managers or anyone who supervises, hires or trains medical CPE – 7.5 contact hours
office personnel.

MGMA is the premier membership The American College of Medical Practice

association for professional administrators Executives (ACMPE), is the certification and
and leaders of medical group practices. standard-setting body of the MGMA.
Seminar location and registration
Hotel & Executive Meeting Center
Palm Beach Gardens
4431 PGA Blvd.
Palm Beach Gardens, FL 33410
Phone: 1-800-222-8733

Mention MGMA to receive the special seminar rate: $89 per night for single or
double occupancy plus 5% occupancy tax and 6.5% sales tax (subject to change).
MGMA has reserved a block of rooms until Monday, Dec. 20, 2010. After this date,
reservations at the group rate will be accepted on a space-available basis only.
Please note that if the room block fills prior to the cut-off date, MGMA may not
be able to procure more rooms at the group rate. A first night’s deposit, by check,
cash or credit card, including tax, must accompany all reservation requests.

Register on or before Nov. 24 Register after Nov. 24

MGMA member - $349 MGMA member - $399
Nonmember - $449 Nonmember - $499

Publications authored by the speakers

New! Operating Policies New! Front Office Success:

& Procedures Manual for How to Satisfy Patients and
Medical Practices, 4th Ed. Boost the Bottom Line
Item 8248 Item 8253
Member: $149 Member: $79
Nonmember: $209 Nonmember: $129

Mastering Patient Flow:

The Physician Billing Process:
Using LeanThinking to
12 Potholes to Avoid in the
ImproveYour Practice
Road to
Operations, 3rd Ed.
Getting Paid, 2nd Ed.
Item 6636
Item 8079
Member: $65
Member: $82
Nonmember: $102
Nonmember: $128

Save 20% on each of these resources when you purchase on site at the seminars.

Bring a colleague and save!

Save $100 on each additional registrant from your practice.
Call toll-free 877.275.6462 to register at the same time.
Keep patients satisfied
while improving your billing
and operational efficiency!
Jan. 20-21, West Palm Beach, Fla.

TrainYour Office for Success: Mastering Patient Flow

Mastering Business Operations and Staffing inYour Medical Practice

Register today at
Enter code SEM11BR03 at checkout.