PACHAIYAPPAN

EXPERIENCE SUMMARY:
System Engineer has 6 plus years of experience in the Information Technology. As part of my
assignments, have been accomplished in Citrix Administration, IT infrastructure Maintenance,
and Functional Studies. I have been worked on projects for clients such as GE, E-Bay – PayPal.

PROFFESIONAL EXPERIENCE AND SUMMARY:

1. HCL Technologies, June 2008 – July 2010

2. Computer Sciences Corporation, April 2011 to December 2014
3. HCL Technologies, January 2015 to Till date

Xen Desktop and Xen app 7.6

 Installing and configuration of Xen Desktop and XenApp 7.6

 Deliver controller, Provisioning Server, license server , Store front
 Creating and updating Master images in PVS
 Creating different Machine Catalogs
 Creating Group polices
 Creating Delivery Groups
 Creating Machines In Provisioning Servers
 Monitoring machines status in Studio
 Monitoring Netscalar
 Monitoring user on Edge sight / Director

Xen app 6.5

 Installation of Citrix XenApp 6.5 & Citrix Client Tools

 Administration of Citrix XenApp Farms
 Configuration of Citrix server policies and Load Management in the Farm.
 Expertise in Publishing Applications to users in Citrix XenApp 6.5
 Citrix XenApp Web Interface Administration
 Experience in administering Windows Terminal Server, Group Policy management and
Active Directory environment ,
 Extensive experience with troubleshooting Windows Installer (MSI) and runtime
errors.
 Providing Comprehensive documentation for system
 Excellent interpersonal and oral/written Communication skills and have high
adaptability to changes in technology
Technical Certifications:

 Microsoft Certified System Administrator (M.C.S.A) On Windows 2003 Server

 ITIL (Information Technology Infrastructure Library )

Educational Qualification:
• Diploma in Electronic & Communication Engineering (75 %) in CN Polytechnic in
Vepery, Chennai -07

• HSC (77%) in MCN Higher Secondary School, T Nager, Chennai 17.

• SSLC (45%) in GOVT MODEL Higher Secondary School, Saidapet, Chennai 15.

Technical Skills:

Operating Systems: Windows Server 2003& 2008 Windows XP/Windows 7 (Professional)

Terminal Service Application Servers : XenApp 4.5/6.5/7.6
Trouble Shooting Tools : Bomgar , Remedy, Service now

Computer Sciences Corporation, MEPZ, Chennai April 2011 to Dec 2014

Technical Engineer

 Responsible for administering and supporting nearly 800+ Citrix server environment on
Windows 2008 R2.
 Supporting more nearly 150 Published desktops, 60 Published applications in 10
different farm's which supports nearly 9000+ users
 Interacting with business users for gathering the requirements for on boarding the
applications to Citrix Servers
 Publishing Applications, Content and Desktops to users in Citrix Management Console
 Troubleshooting issues related to Citrix farms, Application Publishing, Data Store and
Zone Data Collectors
 Performed Citrix Farm and server health checks on regular basis
 Monitoring Citrix server’s health by using Citrix Edge Sight
 Handling the tickets routed to the L2 operations including troubleshooting web
interface, data collectors and citrix farm.
 Troubleshooting various issues related to Citrix Xenapp, App Center.
 Citrix issues, Windows Server issues, VPN issues etc. are the different type of issues
which get paged out.
 Making sure the emails are replied from the email tool within the SLA and logging the
remedy ticket for the issue worked
  Assisting on New Vendor setup by coordinating with other team and make sure the VPN
connection is established
 Analyzing Incident, Change & Problem tickets and providing status on daily and weekly
status call.
 Provided 24/7 Production support for Citrix environment.
 Implemented Quarterly patches to the servers suggested by Microsoft.
 Working with troubleshooting tool Bomgar.
 Supporting Users through Remedy tool 7.1 & Mails.

Environment: Citrix XenApp 6.5/2008 X86 & X64

HCL technologies, Chennai
June 2008 – July 2010

 Responsible for monitoring and maintaining Citrix Servers which includes 1700 user base
and more than 20 plus applications.
 Publishing Applications, Content and Desktops to users in Citrix Management Console
 Assign, modifying application access to the users.
 Citrix & Terminal Server license management.
 Scheduled activities e.g. Backup and Weekly server reboot
 Creating a test Environment in Citrix for Production Team to test their applications.
 Resolving user connections to the Citrix Web Interface server.
 Working on XenApp 6.5 in test environment for migration of the current farm from Xen
App 4.5 to 6.0
 Extensively worked in Windows Active Directory to create users & groups.
 Documenting Application Installation, Known issues which occur regularly.
 Installation & maintenance of Windows 2003 and 2008 server, Active Directory users
and group’s management.
 Managing Users, User Profiles, User Rights and Creating home folders for the users.
 DHCP, DNS Server/Services management.
 Design and Implementation of System/Group Policy for the network.
 Installing New Operating System Using RIS (Remote Installation services) and WDS
(Windows Deployment Services).
 Testing the patches in virtual server in VMware and Updating the latest service packs
and hot fixes in Server and Client, Using WSUS (Windows Software Update Services).
Personal Information
Date of Birth : 06th Sep 1988
First Name : Marimuthu
Last Name : Pachaiyappan
Email ID : pacha88@hotmail.com
Contact : 9044234561
Languages Known : English & Hindi
Domicile : Chennai - 600044

I hereby confirm that all the details furnished above are true to the best of my knowledge.
If given an opportunity. I shall strive hard to prove my competence and capability and keep up
to the expectations of my superiors.

Place : Chennai
Date : Signature

Pachaiyappan