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Questionnaire

Please tick in the box provided or write your response where necessary.
1. What is your gender?
Male
Female

2. What is your age range?


17-20
21-24
24-28
28+

3. How long have you been working at GBTI?


Less than one year
Between one and three years
Four to eight years
More than eight years

4. How often have you encountered conflicts working here as a staff?


Once
Twice
Thrice
More than four occasions

5. What are the major factors that contribute to conflict at GBTI?


Management or Leadership style
Lack of communication among staffs and management
Competition for scarce resources in the bank
Clash of personalities
All of the above

6. How did these conflicts affect the daily operations of the bank?
Late working hours
There is a long line of customers to look after
Tasks were left unfinished
Lack of Communication resulting in loss of messages
All of the above
7. Did any staff had to leave the job due conflicts in the bank?
Yes
No

8. What are the first steps the manager took to avoid the conflict?
Sending a memo to the staff(s) involved
A simple talk with the staff(s)
Giving the staff(s) extra tasks to complete
Monitoring the staff(s) carefully
Nothing

9. If these steps are not effective, what other measures could be taken to combat the
conflicts?
Avoidance among the staffs
Confrontation of the conflict
Compromise between the staffs
Collaboration in the workplace
All of the above

10. Was there any physical violence in the bank due to conflicts?
Yes
No

11. How do you define “Conflict” as an employee working at GBTI?


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12. How did the conflicts affect customers in the bank?


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13. Being a staff here, what are some factors you believe that might stem conflicts in the
future?
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14. As a staff working at GBTI how would you contribute to less conflicts in the
organisation?
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15. What are possible measures the bank will take to prevent conflict in the future?
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Thank you.
Have a nice day.