DAYANANDA SAGAR COLLEGE OF ENGINEERING

DEPARTMENT OF TELECOMMUNICATION ENGINEERING

1V SEMESTER A- SECTION

A SEMINAR / PROJECT REPORT ON TELEPHONE CONVERSATION RECORDER

BACHELOR OF ENGINERING
IN
TELECOMMUNICATION ENGINEERING

SUBMITTED BY
GAURAV SHEKHAR / 1DS17TE020

FOR THE FULFILLMENT OF AAT IN THE SUBJECT OF ANALOG

COMMUNICATION / 17TE4GCAC

SUBMITTED TO

Mrs MANJULA DEVI T H

Sr Assistant Professor

FEBRUARY-2019

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 Contents:
S.No. Topics Page Number
1. Introduction 3
2. Block Diagram 4
3. Circuit Diagram & Circuit 5-6
Operation
4. Applications 7
5. Advantages 8
6. Limitations 9
7. Conclusion 10
8. References 11

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 Introduction:

Today telephone has become an integral part of our lives. It is the most widely used
communication device in the world. Owing to its immense popularity and widespread use, there
arises a need for call recording devices, which find application in call centers, stock broking
firms, police, offices, homes, etc. A cassette tape phone recorder is the easiest phone
recording device available. Any telephone conversation can become the source of critical
information for personal or business use. These telephone recorders use cassette tapes to record
phone calls to have definitive proof of a conversation. It is an advantage that if you operate a
business with several customer service representatives, you may have a need to record the phone
conversations of those employees. Automatic telephone conversation recorder makes use of a
relay and a tape recorder so as to record a conversation.

The telephone conversation recorder circuit enables automatic switching-on of the tape recorder
when the handset is lifted. The tape recorder gets switched off when the handset is replaced. The
signals are suitably attenuated to a level at which they can be recorded using the ‘MIC-IN’
socket of the tape recorder.

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 Block Diagram:

The following block diagram shows an automatic telephone conversion recorder which gets
switched on as soon as the handset is being lifted. The tape recorder gets switched OFF when the
handset is replaced. The signal is suitably adjusted to a level at which they can be recorded using
the “MIC-IN” socket of the tape recorder.
Connections X1 and X2 in the circuit are connected to the telephone lines. The values of R1 and
R2 may be changed depending on the input impedance of the tape recorder's “MIC-IN”
terminals. The second part of the circuit controls relay RL1, which is used to switch ON/OFF the
tape recorder.

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 Circuit Diagram:

Connections X1 and X2 in the circuit are connected to the telephone lines. The values of R1 and
R2 may be changed depending on the input impedance of the tape recorder's “MIC-IN”
terminals. The second part of the circuit controls relay RL1, which is used to switch ON/OFF the
tape recorder.

Circuit Operation:

Connections X1 and X2 in the circuit are connected to the telephone lines. Resistors R1, R2 and
VR1 act as a voltage divider. The voltage appearing across R2 and VR1 is fed to the “MICIN”
socket of the tape recorder. The values of R1 and R2 may be changed depending on the input
impedance of the tape recorder's “MIC-IN” terminals. Capacitor C2 is used for blocking the flow
of DC. The second part of the circuit controls relay RL1, which is used to switch ON/OFF the
tape recorder. A voltage of 48 volts appears across the telephone lines in on-hook condition. This
voltage drops to about 9 volts when the handset is lifted. Diodes D3 through D6 constitute a
bridge rectifier. This ensures that transistor T1 gets voltage of proper polarity, irrespective of the
polarity of the telephone lines. During on-hook condition, the output from the bridge (approx.
48V DC) passes through 12V zener D7 and is applied to the base of transistor T1 via the voltage

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divider comprising resistors R3 and R4. This switches on transistor T1 and its collector is pulled
low. This, in turn, causes transistor T2 to cut off and relay RL1 is not energised. When the
telephone handset is lifted, the voltage across points X1 and X2 falls below 12 volts and so zener
diode D7 does not conduct. As a result, base of transistor T1 is pulled to ground potential via
resistor R4 and thus is cut off. Thus, base of transistor T2 gets forward biased via resistor R5,
which results in the energisation of relay RL1. The tape recorder is switched ON and recording
begins. The tape recorder should be kept loaded with a cassette and the record button of the tape
recorder should remain pressed to enable it to record the conversation as soon as the handset is
lifted. Capacitor C3 ensures that the relay is not switched on-and off repeatedly when a number
is being dialed in pulse dialing mode.

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Applications:
There are some fundamental reasons why an organization may wish to Record Phone Calls:

 Improve customer service

 Record transactions of value
 Comply with industry regulations
 Increase security & avoid abuse
 Training purposes
 Post-call Surveyes
 Performance Management
 Reduced Costs
 Reduced monitoring Time
 Reduced evaluation Time
 Reduced Talk Times
 Reduced Agent Turnover
 Increased Revenue
 Improved Customer Retention
 Increased Upsell Opportunities
 Improved “Time to Market” for Products
 Improved Supervisor Performance
 Create Targeted Training Programs
 Create “Better Trained” Agents
 Improved Agent Consistency
 Improved Agent Performance & Morale

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Advantages:
 It improves customer service by increasing the effectiveness in dealing with customers
thus in turn improving revenue, margin and profits.
 It helps in documentation of verbal negotiations and decisions which plays a vital role in
case of dispute resolution and confirmations.
 It also plays an important role in Increase Security & Avoid Abuse
 Get second opinions on conversational ambiguities
 Meet compliance obligations
 Evaluate your team's phone call performance
 Stop lost calls and lost business opportunities
 Improve customer service & increase sales through best practice Record transactions of
value, reduce disputes & refunds Comply with industry regulations Increase security &
avoid abuse

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 Limitations:

Privacy issues.

Problem in setting the Start/Stop level.

Problem in setting the Stop time.

Problem with playback volume slider.

Problem with distorted audio.

Problem with high Start level.

Problem with automatic start / stop.

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 Conclusion:
Sometimes, we just really need to know exactly what someone said on a call. Whether we’re
hashing out project specifics or negotiating a new contract, details matter—but if you aren’t
recording your calls, those details may escape us.
This is why call recording are so useful for most businesses. They help you keep track of the
details and maximize the productivity of your marketing and sales efforts.
Financial Services industries are often mandated to Record Phone Conversations, Medical and
Legal Advice lines are also primary targets due to the high levels of compensation involved
where 'professional advice' given is reported to be at fault. Recording calls where insudtry
compliance is required is a good way to demonstrate compliance with mandatory and voluntary
procedures and our recording solutions deliver all the security and features needed for this type
of user. So telephone conversation recorder is the need for today’s world.

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 References:
https://electronicsforu.com
http://www.electronicsmaker.com
https://en.wikipedia.org
http://www.telecomhunter.nl

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