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9.

Draw a flow chart of the relevant parties who you should obtain approval from for this business
proposal

10. You need to also briefly outline how you would recommend that staff have the plan communicated
to them. Use at least one SMART goal to measure how the team members demonstrate an
understanding of the proposal.

Specific- I will be very Specific with my goal and main as well as precise goal of the training will be to
enhance employee performance and thereby grow sales of the firm by 8% till the year 2016.

Measurable- The sales of the firm will be enhanced by some 8% till 2016 and also the number of
employees in the firm will be increased which are all measurable elements under the training program
(Stephen Town 2000).

Attainable- I would set the goal which will be easily attainable and that too with minimum number of
hindrances. Based on current restrictions like the schedule and workload as well as knowledge I will set
aims that will be attainable on time and without obstacles.

Realistic- The training will include all real things and will avoid fake elements like intangible motivational
tools or even a feeling and a emotion. Rather this training will include data and information that will be
all real and reliable once

Time-bound- The training will meet the deadline and must not stretch too long so that it finishes up on
time and avoids any type of delay .

11. The organisation has two external recruitment personnel who are contracted as a supplier by
referring potential customers to Excel Personnel. They have both recently slowed down in referring
customers to Excel Personnel. Briefly outline in bullet points how you would strengthen the supplier
relationship with them.

a) Provide training to employees for proper client relation

b) Train staffs and enhance their communication skills

c) Ask staffs to interact more to clients and attempt to bring in more and more customers

d) Set some targets and goals for them so that they bring in extra clients to the firm.

e) Motivate the staffs and give them incentives for bringing more clients to the firm (Curtis and Dean
2004)

f) Make the staffs understand the way in which clients respond and then teach them to reply accordingly

g) These staffs must be defined clearly their aims and goals and thereby must be taught the proper way
of handling and retaining clients

h) The staffs must be informed about the things particularly client’s demand and like and thus try to
retain them (Clancy 2007)

i) Make the staffs friendlier and free communicating.

j) The employees must be trained on the part where they become properly aware about things that firm
demands from them and for which they are being paid (Parker, 2006).

12. Based on your KPIs, SMART goals, communication and feedback processes and the organisation’s
operational plans, recommend what and how you will measure performance?

a. Develop one tool based on your recommendations.

Employee evaluation- Employees will be evaluated quarterly as well as yearly and it will ensure that
people who went under the training are still following the rules and facts that they learned while
training or have stopped applying those in their daily work (Booth 2006)

It would identify all quantifiable results of the work. The sales will be seen and found whether there is
any rise that can be calculated or not. Also there must be enhancement in number of clients which will
prove the effectiveness and success of the program
Organizational evaluation will also be done and it will be seen that whether the firm’s sales have grown
or are still the same as it was when the training started

The market share of the firm will also be analysed and evaluated so that the firm ensures the efficiency
of the program.

Customer satisfaction will also be measured through questionnaire process which will give detail about
the satisfaction level of customers after the training process and thereby show that whether the training
has really worked or not (Higgins 1977).

13. How will you monitor financial information? What do you need to watch for when reviewing this
information and why?

While operating the business, an effective way towards measuring the success is actually to recognize
the fact about the sales and find whether the sales have grown and reached an upper level or is
decreasing by some range and this can be appropriately done through examining all the change within
sales of single era as compared to some other. Demonstrating the increase within the actual profit will
never provide any true sign of the implication of the change within sales. For instance, any enhancement
in the sales of some $100,000 might be actually amazing for the business, yet severe underneath-
performance intended for the firm. Instead, utilizing percentages also will help determine as well as
recognize the vitality and significance of sales enhancement or decrease.(Kumar and Sivaramakrishnan
2008). Cumulative growth refers to that term which is used to explain a proper percentage of
enhancements over proper set time period. Such growth could also be worn to gauge the growth within
past as well as, thereby, to map for growth, approximation of the organic cell enlargement, measure the
total sales growth, as well as many more. It also assumes few variables which are never certain, like the
rise as well as fall within the interest rates and also economic inflation otherwise deflation.
Nevertheless, it is even very useful descriptive technique for figuring out the way in which a
development might alter positively otherwise negatively (Speight 2009). Also calculation of the
cumulative growth might also start with recognizing growth rate within past prior to its application to
the future growth, thus there also are in reality two calculations.

14. Based on information that you have already received when you spoke to staff, there seems to be a
mixture of performance problems and lack of staff skills. Some of these problems stem from the
Department Managers. How would you handle any underperformance issues in regards to these skills
and the level of performance?
In this answer, please refer to the factors that affect output and quality to justify a lack of skills and
performance.

Handling underperformance includes several elements. They are mentioned below:

a) The firm needs to consult the employees who have performed in improper way and it needs to
handle them carefully

b) Losing staffs might incur extra cost for the firm thus underperforming ones must not be taken as a
curse and they must be treated properly and training needs to be supplied (Monitor 2003)

c) These staffs need to be provided written training as well

d) Clearly underperforming employee must be confronted through practice management otherwise firm
management or else, both. There also needs to be proper intervention (Scherbina, 2004).

e) The employee selection procedure probably needs to get properly adjusted otherwise enforced
towards ensuring about the attorneys never being selected for any equity position unless the firm plus
staffs agree on belief that partners within firm feel that he/she would perform properly as well as
productively.

15. There is a lack of openness and trust between the departments and this is having a negative impact
on morale. Recommend ways in which you can overcome this.

a) Maintain transparency

b) Provide details of all transactions to each other

c) Consultation of all the firms with each other before taking any vital decisions

d) They must be supplied with responsible works so that they feel their accountability towards work and
then perform properly

e) It will establish a very critical procedure as well as requirements of the firm plus the staffs(Miao et al.
2007)

16. Draw a flow chart on the processes that you believe should be put in place for the approval of any
variations to this plan. (Include who you should consult with in this flow chart ).
Source: (Alvarez et al. 2013)

17.Using the documents that you have recommended in this project and developed, draw a flow chart
on how the variation should be implemented after it has been approved.

Source: (Glover 1995)

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