12/13/2018 SysAid Help Desk Software

Timestamp: 12/13/18 11:42 AM

From: ROMPETROL\vmoca
To: IT Support
CC:
Subject: Re: Regarding Service Record #490,618 HO 10.21.1.24 login access

Ok

Sent from my iPhone

On 13 Dec 2018, at 11:19, IT Support <itsupport@rompetrol.com> wrote:

Buna ziua,

Va rugam sa ne precizati daca se aprorba cererea domnului Dimonov referitoare la acces pe serverul Benzin.
Motivul de business este ca seteaza un nou an fiscal.

Timestamp: 12/13/18 11:14 AM

From: ROMPETROLBG\ddimonov
To: IT Support
CC:
Subject: RE: Incident #490,618 status has been changed to Pending Client

Hi again,

It is the benzin head office server, and I need access to it so I can start
a new fiscal year before the end of December.

By the way my mistake IP address should be 10.21.1.23 not 24.

C:\Users\ddimonov>nslookup 10.21.1.23

Server: rpbgdc6.rompetrolbg.rompetrol.org

Address: 10.6.4.1

Name: rpbbgrho.rompetrol.org

Address: 10.21.1.23

I think the name of the server should be rpbbgrho.

King Regards,

Deyan Dimonov

IT System Specialist

IT Department
https://helpdesk.rompetrol.org/ShowMessage.jsp?srID=490618&num=20181213114235071%2B0200&notAddingIndexJSP=true 1/3
12/13/2018 SysAid Help Desk Software

Rompetrol Bulgaria

Mobile: +359 895 577 448

Phone: +359 2 985 5714

Extension: 5740

1202 Sofia, Bulgaria

188, Slivnitza blvd. floor 6

www.rompetrol.bg

From: IT Support
Sent: Thursday, December 13, 2018 10:50 AM
To: Dimonov, Deyan <Deyan.Dimonov@rompetrol.com>
Subject: Incident #490,618 status has been changed to Pending Client

Dear Requester,

Please provide additional information related to ticket 490618 from 12/13/18 10:32 AM with the title:
"HO 10.21.1.24 login access"

Update:
Dear Deyan Dimonov,

Regarding the access for IP , please let us know what is Bulgarian HO ( Server, site, ) ?

Also let us know the business reason.

Kind regards,

Thank you.

The direct link to your ticket is https://helpdesk.rompetrol.org/EndUserSRView.jsp?id=490618

Attachments:
image001.jpg - 12/13/18 10:32 AM

In order to send us your answer, please reply to this email.

Thank you.

IT Support
Int: 2727
Ext: 004.0372.61.27.27,
Email: itsupport@rompetrol.com

Timestamp: 12/13/18 10:32 AM

From: ROMPETROLBG\ddimonov
To: IT Support
CC:
HO 10.21.1.24 login access
https://helpdesk.rompetrol.org/ShowMessage.jsp?srID=490618&num=20181213114235071%2B0200&notAddingIndexJSP=true 2/3
12/13/2018 SysAid Help Desk Software

Subject:

Hello,

I need a remote access to Bulgarian HO at ip 10.21.1.24 do you need any approvals ?

Best Regards,

Deyan Dimonov

IT System Specialist

IT Department

Rompetrol Bulgaria

Mobile: +359 895 577 448

Phone: +359 2 985 5714

Extension: 5740

1202 Sofia, Bulgaria

188, Slivnitza blvd. floor 6

www.rompetrol.bg

Va multumim.

https://helpdesk.rompetrol.org/ShowMessage.jsp?srID=490618&num=20181213114235071%2B0200&notAddingIndexJSP=true 3/3