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Call for Service Proposals (CSP) Service

Provider Temporary Resident and Visa


Applications

Responds to CSP

Contact Information:

Name: Rene Rodriguez Capetillo

Home Address: 2772 Epigmenio Preciado Street, Seattle, Zapopan 45150, Jalisco MEXICO

Business Address: 284 Zaragoza Street, Centro, Guadalajara 44280, Jalisco MEXICO

Business Phone: +52 (33) 36585859

Home Phone: +52 (33) 36562315

Cell Phone: +52 (33) 38461223

E-Mail: renexxv@hotmail.com

Business e-mail: rene@pcfixing.com.mx

I accept and understand all the terms and conditions of the CSP

______________________ _____________

René Rodriguez Capetillo Date


Section 1 of the CSP
Noted

Section 2 of the CSP


Noted

Section 3 of the CSP


Noted. All the fees for all the services that we are going to offer are on the separate envelop

Section 4 of the CSP


Noted

Section 5 of the CSP


Noted

Section 6 of the CSP


Noted. The hours of service will be from 8:45am to 7:00pm Monday to Friday unless otherwise specify by the
Embassy of Canada

Section 7 of the CSP


Noted

Section 8 of the CSP


Noted

Section 9 of the CSP


Noted

Section 10 of the CSP


Noted

Section 11 of the CSP


Noted, we have received the answers

Section 12 of the CSP


Noted, all the questions has been sent to the Agreement Authority

Section 13 of the CSP


Noted

Section 14 of the CSP


Noted

Section 15 of the CSP


Noted

Section 16 of the CSP


Noted
Section 17 of the CSP
Noted

Section 18 of the CSP


Noted

Section 19 of the CSP


Noted

Section 20 of the CSP


Noted

Section 21 of the CSP


Noted

Section 22 of the CSP


Noted

Section 23 of the CSP


Noted, The proposal here made will remain open for at least 180 days after the closing date of this CSP

Section 24 of the CSP


Noted

Section 25 of the CSP


Noted, I certified that all the personal in my company including me and the senior administrators has never been
convicted by any of the (CCC) or the (FAA) we include the Certificate of No Criminal Record in the Appendix B
Section 4 Resumes of the Managers

Section 26 of the CSP


Noted

Section 27 of the CSP


Noted

Section 28 of the CSP


Noted

Section 29 of the CSP


Noted, I here certified that have all the company is a sole proprietorship and I meet all the Mexican laws and I
have the legal capacity of entering into contractual agreements, I’m registered to the Federal Tax Payers
Register (RFC) with the following number: ROCR850507PX5

Section 30 of the CSP


Noted

Section 31 of the CSP


Noted, All the services will be perform in our sites in Mexico
Section 32 of the CSP
Noted

Section 33 of the CSP


Noted

Section 34 of the CSP


Noted

Section 35 of the CSP


Noted

Section 36 of the CSP


Noted

Section 37 of the CSP


Noted

Section 38 of the CSP


Noted

Section 39 of the CSP


Noted

Section 40 of the CSP


Noted

Section 41 of the CSP


Noted

Section 42 of the CSP


Noted

Section 43 of the CSP


Noted

Section 44 of the CSP


Noted

Section 45 of the CSP


Noted

Section 46 of the CSP


Noted, the service fees and all the extra services fees are in the separate envelop

Section 47 of the CSP


Noted
Section 48 of the CSP
Noted, the additional services fees are also in the separate envelope

Section 49 of the CSP


Noted, All the fees are upon approval of the Embassy of Canada in Mexico

Section 50 of the CSP


Noted

Section 51 of the CSP


Noted

Section 52 of the CSP


Noted

Section 53 of the CSP


Noted

Section 54 of the CSP


Noted
Appendix A. Statement of Work

Appendix A Section #1
Noted

Appendix A Section #2
Noted

Appendix A Section #3
Noted

Appendix A Section #4
Noted. Our office in Mexico City will be fully functional by October 14, 2009 and in Guadalajara and Monterrey
by January 14, 2010, with all the licenses and accordingly with all the applicable laws, also we will have all the
insurances policies prior the signing of the agreement

Appendix A Section #5 a)
Noted , We will distribute all the information regarding the process of the different types of visas in our offices
also we will offer any assistance regarding the process

Appendix A Section #5 b)
Noted , We will provide to all the people that request the websites and the addresses of the Immigration Section
of Canada in Mexico

Appendix A section #5 c)
Noted . We will distribute free of charge all the applications forms for temporary resident visa or permit, all of
this will be in all of our offices

Appendix A section #5 d)
Noted . We will explain to every client that they can submit their application directly to the embassy of Canada
in Mexico and we will ensure that every client signs the consent form

Appendix A section #5 e)
Noted . We will have a call and an e-mail response center, with qualified personnel that can answer to all the
questions from the clients. We will have a data base were every application will be updated and the status will
be available by telephone or by e-mail, the e-mails will be answered before 24hrs Monday to Friday, the call
center will have the same schedule as the office

Appendix A section #5 f)
Noted . We will provide all the information regarding expected deliver times as they become available

Appendix A section #5 g)
Noted . We will update any issues when the Embassy of Canada in Mexico determine it

Appendix A section #5 h)
Noted . We will receive all the documentations such as visa/permits application forms, supporting documents,
passports, process fees, and all the supporting documentation including the consent form, and we will establish
a track system
Appendix A section #5 i)
Noted . We will advice all the applicants the correct amount of the application fee and the payment options that
they have

Appendix A section #5 j)
Noted . We will advice the applicants on all the required documents as well as the lacking in their applications

Appendix A section #5 k)
Noted

Appendix A section #5 l)
Noted

Appendix A section #5 m)
Noted

Appendix A section #5 n)
Noted, we will have all the requirements in order to make electronically schedule interviews

Appendix A section #5 o)
Noted

Appendix A section #6 a)
Noted, We will have a very rigorous plan in order to recruit only those who comply with all the requirements

Appendix A section #6 b)
Noted, This record we will at all time update and will be provided to the Embassy of Canada in Mexico upon
request

Appendix A section #6 c)
Noted, All the information will be destroyed, deleted or delivered to Canada after 30 days after all the
documentation has been returned to the applicant

Appendix A section #6 d)
Noted

Appendix A section #6 e)
Noted

Appendix A section #6 f)
Noted, IT security will be a priority in our office, as engineer in this area this is very important for us, we have all
the knowledge and systems to fulfill this area

Appendix A section #6 g)
Noted, The Embassy of Canada in Mexico will always have full access to all of our records
Appendix A section #6 h)
Noted, We will obtain approval from the Embassy of Canada in order to provide translations, as we speak French
and English one of our priorities is gain the approval to make the translations

Appendix A section #6 i)
Noted, We will make a business continuity plan to be taken if the main facility is no longer available this plan will
be at the disposal of the Embassy of Canada in Mexico, also this plan will have all the information regarding as
how we protect all the data form corruption and invasion

Appendix A section #6 j)
Noted, All the applications will be process according to the service standards agreed by us and the Embassy of
Canada in Mexico

Appendix A section #6 k)
Noted, We will maintain all the insurances and we will provide proof of insurances coverage prior the signing of
this Agreement

Appendix A section #7 a)
Noted

Appendix A section #7 b)
Noted

Appendix A section #8
Noted

Appendix A section #9
Noted

Appendix A section #10


Noted

Appendix A section #11


Noted, We may be liable for claims from the applicants resulting of loss of passports as well of other documents,
fees or supporting documents

Appendix A section #12


Noted, all the computer systems will be unique and will not be share with other business lines

Appendix A section #13


Noted, All the services will be available to all the applicants in Guadalajara, Monterrey and Mexico City in the
dates mention before, in English, French and Spanish as noted in the curriculums myself and the others Senior
Managers speak English and Spanish, myself and other senior manager speak French, in every one of the offices
we will have enough people that can speak all three languages.
Appendix B Evaluation Criteria

VAC Requirements
Mandatory Requirements

Section #1
I, Rene Rodriguez, have legal capacity to open an operate business in all Mexico including the cities of Mexico
City, Guadalajara, and Monterrey, I’m registered as an individual with business activity (Persona Fisica con
Actividad Empresarial), with the RFC number: ROCR850507PX5, I meet with all applicable laws and regulations
including Art. 27 CFF, Art. 14, 15, 16, 18 Reglamento del CFF, Art. 67 LGP, Artículos: 27 y 31 CFF; 14 y 24 RCFF;
Regla: 2.23.2. RMF

Section #2
Our proposal is to start with 3 offices one in Mexico City, others in Guadalajara and Monterrey. The office in
Mexico City will be fully functional by October 14, 2009 and those in Guadalajara and Monterrey by January 14,
2010, all this offices will have at least 50 sq meters of surface, will have all the parking facilities, private and
public parking will be no more than 100mts away of the office, as well they be near some of the important
avenues in each city

Section #3
Prior the signing of this agreement we will provide proof of the following insurances
Building insurance to each one of the offices
Professional indemnity insurance, to each one of the Senior Managers
Public liability insurances
Worker’s compensation insurance
All this insurances will be maintain for all the time that we will have the offices
Section #4
Certifications

1. Certification of Understanding

I, The Proposer, Rene Rodriguez certifies that all parts of this CSP have been reviewed in detail and are
completely understood in order to make the proposal. Under no circumstances will Appendix "A", the
Statement of Work, specifications, or task description be subject to revised interpretation or amended
following establishment of the agreement except where the Agreement Authority so authorizes in
writing.

_______________________________ _______________
Signature of Proposer Date

2. Certification of Education/Experience

We certify that all statements made with regard to the education and the experience of individuals
proposed for completing the subject work are accurate and factual, and we are aware that the Canada
reserves the right to verify any information provided in this regard and that untrue statements may result
in the proposal being declared non-responsive.

Should verification by Canada disclose untrue statements, Canada shall have the right to treat any
proposal as non-responsive or any agreement resulting from this proposal as being in default and to
terminate it accordingly.

_______________________________ _______________
Signature of Proposer Date

3. Certification of Availability and Status of Personnel

Certification from the Proposer that all personnel proposed in their submission will be available to
commence the work at the period specified herein, and will remain available to perform the work in
relation to the fulfilment of this requirement.

If the Proposer has proposed any person in fulfilment of this requirement who is not an employee of the
Proposer, the Proposer hereby certifies that it has written permission from such person (or the employer
of such person) to propose the services of such person in relation to the work to be performed in
fulfilment of this requirement and to submit such person's résumé to the Agreement Authority.

If the Proposer has proposed any person in fulfilment of this requirement who is or who is not an
employee of the Proposer, the Proposer hereby certifies that such a person is under no restrictive
covenant in relation to a constraint of trade that would prevent the person from fulfilling his or her
services in relation to the work.

During the proposal evaluation, and upon the request of the Agreement Authority, the Proposer must
provide a copy of such written permission in relation to any or all non-employees proposed. The
Proposer agrees that failure to comply with such a request may lead to disqualification of the Proposer's
submission from further consideration.

_______________________________ _______________
Signature of Proposer Date

4. Certification of Identity or Legal Capacity of Proposer

In order to establish the legal capacity under which a Proposer is applying to enter into the Agreement,
any Proposer who carries on business in other than its own personal name shall, if requested by the
Canadian Embassy in Mexico, provide proof of the legal capacity under which it carries on business to
the Canadian Embassy in Mexico prior to entering into the Agreement. Such proof may be in the form
of a copy of the articles of incorporation or of the registration of the business name of a sole proprietor,
of a trade name, of a partnership, etc.

The Proposer certifies that it is, or on the dates for commencement of services, will be, authorized to
carry out business as described in this Call for Service Proposal in the following cities: Mexico City,
Guadalajara and Monterrey. Authorised to carry out business means that the Proposer must obtain and
maintain, at its own cost, all permits, licenses, regulatory approvals and certificates required for same.

_______________________________ _______________
Signature of Proposer Date
Appendix B Evaluation Criteria

VAC Requirements
Rated Requirements

Appendix B Privacy Requirements Section 1 a)


Accountability
All the personal information will be treated under the legislation of Canada in this mater such as The privacy act,
R. S. 1985, The personal Information protection and electronic documents Act, S.C. 2000, and all the regulations
of the European Union Directives and the United States harbor principles, we will have all this regulation placed
in order from the first day and we will maintain it during all the time
All information will be encrypted with different methods, also a fingerprint will be needed in order to ensure
that only those employees that have the right permission can see this information, we will develop a plan in
order to train all our personnel in order to comply with the policies and procedures, this plan will include also
the procedures to receive and respond to complaints and inquiries
Each and every complaint or inquiry received by any of our offices will be responded to within 30 days.

We are committed to the following:

• To protect personal information.


• To ensure our staff is trained in privacy legislation.
• We will remain accountable to our clients and welcome any challenges or inquiries regarding our
management of personal information.
• Maintaining and developing policies and procedures to ensure our practices are compliant under
current PIPEDA legislation and its 10 principles.
• We will develop and make available to the public, information to explain our company’s policies and
procedures.

Appendix B Privacy Requirements Section 1 b)


Identifying Purposes
The purposes for which personal information is collected will be identified at or before the time of collection.
Only the information required in fulfilling these purposes shall be collected. If information previously collected
becomes required to fulfill any additional purposes, these purposes will be explained before the information is
used. However, we will only do this if the additional purpose is sufficiently different from the purposes for which
the information was originally collected.

Appendix B Privacy Requirements Section 1 c)


Consent
Knowledge and consent of the individual is required before collecting, using or disclosing any personal
information except where required or permitted by law. Where additional purposes arise that require
information that has already been provided, consent from the individual will be required before the information
is used providing that the additional purpose is deemed to be sufficiently different. Individuals will have to sign a
consent form. Individuals will not be asked to consent to the collection of information that is beyond the scope
of the requirements of obtaining services provided by us. An individual may withdraw consent at any time and
will be advised of any legal restrictions that may result. Personal information will only be collected, used and
disclosed by our employees without consent in accordance with Section 7 of the Personal Information
Protection and Electronics Documents Act, S.C. 2000, c.5 (PIPEDA) or under other lawful means.

Appendix B Privacy Requirements Section 1 d)


Limiting Collection
Information collected by us will be limited to those details required for fulfilling the identified purposes.
Applicant information must be collected by fair and lawful means. Information will not be collected needlessly,
nor by misleading or deceiving the individual. Our organization will continue to ensure that all employees are
kept up to date with policies and procedures governing the management of personal information.

Appendix B Privacy Requirements Section 1 e)


Limiting Use, Disclosure and Retention
Applicant information will only be used or disclosed for the purposes identified by us and the embassy of Canada
in Mexico and for no other purpose, except where consent has been granted or as a requirement of law.
Information will be retained only 30 days after returning the passport to the applicant our practices and polices
require that information no longer required will be destroyed, erased or send to the Embassy of Canada in
Mexico .

Appendix B Privacy Requirements Section 1 f)


Accuracy
Personal information shall be kept as up-to-date and accurate a form as possible to fulfill the requirements.
Individuals may request to be informed of any personal information the company is holding, and where
discrepancies exist, will be afforded an opportunity to make amendments to the information. The nature of our
business requires certain information to be up to date in order to minimize the possibility that inappropriate
information may be used to make a decision about the individual

Appendix B Privacy Requirements Section 1 g)


Safeguards
We are committed to protecting all personal information with safeguards appropriate to their level of
sensitivity. We will use a four pronged approach in our security of information that will cover the following
areas:

* Physical safeguards (locking filing cabinets, alarms, safes, shredders)


* Technical security (surveillance, database password & encryption)
* Organizational safeguards (up to date policies and training)
* Contractual obligations with third parties (ensuring they are providing equivalent or superior protection of
information)

Regardless of the format in which the information is being held, safeguards are in place to control the privacy of
the information while in use, in storage or in the process of disposal.
Appendix B Privacy Requirements Section 1 h)
Openness
We are committed to providing to the applicants with understandable and easily available information regarding
our policies and practices relating to the management of personal information. Anyone requesting information
regarding our personal information protection practices will be able to contact us at any of our offices,
personally, by e mail or by phone

Appendix B Privacy Requirements Section 1 i)


Individual Access
Any individual may request access to personal information holdings us may have on them. We will provide the
information without undue delay and allow the individual an opportunity to dispute any inaccuracies and make
appropriate amendments. We may request information in order to verify identity and confirm the individual has
a legal right to the information being requested. There are some lawful exceptions that will prevent us from
providing access to information. Inquiries regarding these exceptions or any other questions regarding accessing
personal information can be forwarded to any of our offices

Appendix B Privacy Requirements Section 1 j)


Challenging Compliance
We will encourage anyone who wishes to challenge our compliance with regard to our policies and practices
relevant to the protection of personal information and electronic documents to contact us, we will investigate
all complaints, and if any is found to be justified, we will take the appropriate measures in order to amend our
policies and practices

Appendix B Security/Integrity Measures Section 2a)


We will give to each and every one of our customers the invoice containing all of the charges, indicating
separately our services and the deposit for the visa.
We will continue to use the services of our accountant to present monthly the balance of our bank accounts
according to the invoices of that month, a report of this income will be sent to the Embassy of Canada in Mexico
quarterly.

Appendix B Security/Integrity Measures Section 2b)


We will be receiving payment with debit/credit card in the name of the person applying for the visa, this would
reduce the quantity of money received by us. While the documents are in our offices, they will be put in a safe.
One of the senior directors will be responsible of taking the fees to the bank, they will be always accompanied
by one other person.
About the passports and documents that will be sent to the Embassy of Canada, we will be receiving in our
offices the parcel service agent, to avoid the movement of the documents throughout the city.
The offices will have security system with alarm installed.

Appendix B Security/Integrity Measures Section 2c)


In order for us to accept the documents, the copies will be compared to the originals, and we will only accept
the signature of the applicant if the person’s name and photography correspond to those on the passport and
on an official identification.
We will also validate these documents with the use of UV light to be sure the original documents have not been
tampered with.

Appendix B Security/Integrity Measures Section 2d)


We will encourage the use of MS Excel with a checklist, that will be updated with every change in the status of
the documents, with the date and hour they were received, the date and hour they were sent, the date and
hour they were received by the Embassy of Canada according to the parcel service, the date and hour they are
sent back by the Embassy of Canada and finally the date and hour they are received by us in the end.

Appendix B Security/Integrity Measures Section 2e)


We will implement computer security systems that require the use of a user and password and the use of a
biometric security solution so only the worker can input their user and password after being recognized by the
system.
Also we will hire private security to restrict the entrance of people to the offices, everyone that does not have
an identification badge that accredits them as workers for the service provider should sign their entrance and
show an official identification.

Appendix B Security/Integrity Measures Section 2f)


In the given case that the main office is unavailable, a backup office should exist, that would become active in
about a week after the eventuality, during this time the phone and e-mail service will continue to be provided, in
the case the service is not enough for the applicants, more people will be hired, to satisfy the demand of the
service. If the phone service is surpassed, more lines will be acquired. This kind of augmented service capacity
will probably be required for high demand seasons.

Appendix B Client Service Section 3 a)


All our personnel will be trained to know all the procedures and the visa requirements in order to respond all
the questions the applicants may have, this will include how to fill up the different forms and the different
document for each visa.

Appendix B Client Service Section 3 b)


All of our offices will be a no more than a 100mts from public transportation such as subway or busses, our
offices will have at least 2 private parking spaces for the applicants, also there will be public parking a no more
than 100mts from the office

Appendix B Client Service Section 3 c)


All of our offices will be at least 50sq meters, they will have a reception area were the applicants can ask any
questions that they may have, also there will be an area were the applicants can fill up all the forms, there will
be space to sit and wait their turn if all the staff is attending other applicants, private security will be at all times
present in order to maintain the security, also computers will be available for the applicants in case the Embassy
of Canada in Mexico wants to do video interviews with any of the applicants, and they will be able to fill up their
forms in the computer prior authorization of the Embassy of Canada in Mexico to do it by this media

Appendix B Client Service Section 3 d)


Our hours of service will be Monday to Friday from 8:45am to 7:00 pm in order to be convenience for the
applicants and for the Embassy of Canada in Mexico

Appendix B Client Service Section 3 e)


The timeliness of the service will be the next
If the Applicant has all the necessary documents such as application form, consent form signed, and all the fees
paid before 3:00pm the parcel will be shipped to the Embassy of Canada in Mexico the same day if these
documents are given to us after this hour the parcel will be shipped the next business day
The time to arrive the parcel to the Embassy of Canada in Mexico from any of our offices is 24hrs in business
days.
The time that the Embassy of Canada has the documents are not in our hands. Once we receive the parcel from
the Embassy of Canada we will inform the same day to the Applicant by phone

Appendix B Client Service Section 3 f)


In every one of our offices there will be at least 5 phone lines with enough people to attend it, at least 2 of these
peoples should speak English fluently and 1 should speak French, in the case the service is not enough for the
applicants, more people will be hired, to satisfy the demand of the service. If the phone service is surpassed,
more lines will be acquired

Appendix B Client Service Section 3 g)


The additional services that we will be offered are the next:
Photocopying
Photographs
Translation services English, Spanish and French
Refreshments
Delivery documents to the client via courier
The fees for these services are in the separate envelope
Appendix B Qualifications and Experience Section 4
i) Manager 1

Epigmenio Preciado #2772 Phone: (33) 3656 2315


Col. Jardines Seattle Cellular: (33) 3846 1223
Zapopan, Mexico e-mail: renexxv@gmail.com

Rene Rodríguez Capetillo

Objective
Call for Service Proposals (CSP) Service Provider Temporary Resident and
Visa Applications.

Career 2004 - 2008 Centro de Enseñanza Técnica IndustrialGuadalajara, Jalisco


Bachelor’s Degree of Engineering in Mechatronics
 Degree obtained by Academic Excellence.

Senior High School 2000 - 2004 Centro de Enseñanza Técnica IndustrialGuadalajara, Jalisco
Professional Technologist in Electronics and Communications
 Degree obtained with an outstanding final score

Knowledge and
skills Business development and strategic planning

Managing personnel.

Negotiation ability

Full use of all Microsoft Office applications

Fluent speaking of English, French and Spanish

Experience with customer service and business administration skills

Working by objectives and under stress situations

Software and data security experience

High personal integrity, and able to relate to and create trust in all.

Marketing experience

Develop a customer service procedures, policies and standards for an entire


organization
Leadership

Decision maker

Work Experience Jun.2005 – To date Pc Fixing.


General Computer and Networking
Manager/Owner
• Organizing and coordinating all the business areas
• Projects developments
• Candidate Resourcing
• Account Management for key clients
• Coordinating personnel
• Computer equipment and Network implementation
• Handling face-to-face enquiries from customers
• Financial management
• Marketing director

Languages English: 90% TOEFL ITP 590

French: 50% Level B1

Spanish: Native speaker

This manager is indented to be the General Manager of all the business he will be in charge of all the licenses
and permits, he will make all the contracts and be in charge of the communication with the Embassy of Canada
in Mexico, will be responsible that are the procedures and policies are respected
Translation Rene Rodriguez’s Certificate of No Criminal Record

(image Coat Forensics sciences institute of Jalisco (logo)


of Arms of Mexico) (latin text) SCIENTIA LUX IUSTITIAE
B543929
(image Coat
of Arms of
the State of Jalisco)
Goberment General Direction
Of Jalisco Criminality Identification File Document N. 0168669
Executive Power

(Photography) To whom it may concern:

Rodriguez The person who photography and fingerprint appears in this


Father Surname document, requested a CERTIFICATE OF NO CRIMINAL RECORDS,
on the name of: RENE RODRIGUEZ CAPETILLO

Capetillo Once made the precedent confrontation, who responds on the name in
Mother Surname the reference, does not have any criminal records regarding the files of this office.

Rene
Name(s) The present extends for the purposes of interest. This document does not may
be taken as identity proof of the person who photography corresponds
Electoral Credential
Identifies with Best Regards
Zapopan, Jalisco July 22, 2009
151639150e
Identification number

(signature) (signature)
(image coat of arms of the state of Jalisco)
(Image Fingerprint) Signature of the interested Identification and Control Area

Right Index Fingerprint

(signature)
Lic. Claudio Isaias Lemus Fortoul
General Director

This document cover the absence of criminal records on the State of Jalisco till the date of it expedition,
and just those that has been canceled and/or requested by the correspondent authorities

Actualize this document every 90 days from the date of expedition


Cost of the format $50.00 (fifty pesos 00/100 M.N) according the law of incomes of the State
Government for the fiscal year of 2009

This document has no official validity if presents deletions, erasures or amendments, as well as if it doesn’t
have the signature and the authorized seal .
Appendix B Qualifications and Experience Section 4
ii) Manager 2
Epigmenio Preciado #2772 Phone: (33) 3656 2315
Col. Jardines Seattle Cellular: (33) 3807 4516
Zapopan e-mail: gusrdgz@gmail.com

Gustavo Rodríguez Capetillo


Call for Service Proposals (CSP) Service Provider Temporary Resident and
Objective Visa Applications.

Specialization June 2007- December 2007


PADTS “Advanced Program of Semiconductor Technology Design” –
Analog Electronics Design CINVESTAV Guadalajara

Career 2002 - 2006 Centro de Enseñanza Técnica Industrial


Guadalajara, Jalisco
Bachelor’s Degree of Engineering in Mechatronics
 Degree obtained by developing and applying a research project.

Senior High School 1998 - 2002 Centro de Enseñanza Técnica Industrial


Guadalajara, Jalisco
Professional Technologist in Electronics and Communications
 Degree obtained with an outstanding final score of 90.49 out of 100.
 Career completed in minimum time of 4 years

Knowledge and
skills IT Security

Project manager

Full knowledge with network and computer security

Handling personnel

Use of all Microsoft Office Software

Fluent speaking of English, French and Spanish

Experience with customer service and business administration skills


Work Experience Jun.2005 – To date Pc Fixing
IT Security Manager Network Security

• Networking and computer system security


• Computer equipment and Network implementation
• Network and software security implementation
• Handling face-to-face enquiries from customers
• Coordinates a variety of projects and activities for the purpose of
ensuring compliance with established
guidelines in each project
• Documentation of all the network activities made to an enterprise
• Comply with all international standards
• Respond to the client expectations

Social Service Sep. 2004-Jun. 2005 Centro de Enseñanza Técnica Industrial


Guadalajara Jalisco
Technical support
 Computer equipment service
 Hardware & Software installation
 Tech support to computer networks

Languages French: 80% Level B2

English: 95% TOEFL ITP 630

Spanish: Native speaker

He will be in charge of all technical and technological part of the business including, telephone lines, computers,
internet access and all the security and information protection
Translation Gustavo Rodriguez’s Certificate of No Criminal Record

(image Coat Forensics sciences institute of Jalisco (logo)


of Arms of Mexico) (latin text) SCIENTIA LUX IUSTITIAE
B543928
(image Coat
of Arms of
the State of Jalisco)
Goberment General Direction
Of Jalisco Criminality Identification File Document N. 0168668
Executive Power

(Photography) To whom it may concern:

Rodriguez The person who photography and fingerprint appears in this


Father Surname document, requested a CERTIFICATE OF NO CRIMINAL RECORDS,
on the name of: GUSTAVO RODRIGUEZ CAPETILLO

Capetillo Once made the precedent confrontation, who responds on the name in
Mother Surname the reference, does not have any criminal records regarding the files of this office.

Gustavo
Name(s) The present extends for the purposes of interest. This document does not may
be taken as identity proof of the person who photography corresponds
Electoral Credential
Identifies with Best Regards
Zapopan, Jalisco July 22, 2009
151638829e
Identification number

(signature) (signature)
(image coat of arms of the state of Jalisco)
(Image Fingerprint) Signature of the interested Identification and Control Area

Right Index Fingerprint

(signature)
Lic. Claudio Isaias Lemus Fortoul
General Director

This document cover the absence of criminal records on the State of Jalisco till the date of it expedition,
and just those that has been canceled and/or requested by the correspondent authorities

Actualize this document every 90 days from the date of expedition


Cost of the format $50.00 (fifty pesos 00/100 M.N) according the law of incomes of the State
Government for the fiscal year of 2009

This document has no official validity if presents deletions, erasures or amendments, as well as if it doesn’t
have the signature and the authorized seal .
Appendix B Qualifications and Experience Section 4
iii) Manager 3
Uxmal 325 Phone: (33) 3637 7917
Col. Monumental Cellular: (33) 1093 6447
Guadalajara e-mail: lalos_13@hotmail.com

Eduardo Silva Hernandez


Call for Service Proposals (CSP) Service Provider Temporary Resident and
Objective Visa Applications.

Career 2005 - 2009 Centro de Enseñanza Técnica Industrial


Guadalajara, Jalisco
Bachelor’s Degree of Engineering in Mechatronics

Senior High School 2001 - 2005 Centro de Enseñanza Técnica Industrial


Guadalajara, Jalisco
Professional Technologist in Electronics and Communications.
 Career completed in minimum time of 4 years

Knowledge and
skills Personnel management

Project manager

Administration skills

Use of all Microsoft Office Software

Fluent speaking of English and Spanish

Experience with customer service

Work Experience Jun.2005 – To date Pc Fixing


Costumer Costumer Relations
Relationship Manager
• Direct interaction with costumers
• Respond to the client expectations
• Handling costumer complains
• Managing all the personnel
• Planning of all the projects in the company with costumer
requirements
• Updating policies and practices for all the company
• Handling face-to-face enquiries from customers
• Coordinates a variety of projects and activities for the purpose of
ensuring compliance with established
guidelines in each project
• Respond to the client expectations

Languages English: 75%

Spanish: Native speaker

He will be in charge of all the clients and personnel enquires, also he will be in charge of the interviews and
recruitment of new employees, he will update all the policies in the business
Appendix B Qualifications and Experience Section 4 B) i)
All the experience acquired by all of our personnel by the years has made us a very good company with the
client management and responds to client expectations, we have had more than a hundred of project all of
those we exceeded the expectations of clients, you can see all of us have a very good experience dealing with
security we have all the needed experience in order to fulfill all technical and technological need in order to
ensure that all the information will be safe and only will be use for the specific purposes also we have a very
good experience managing personnel and responding to all of our client expectations, we are able to speak
fluently English, French and Spanish, our goal is to offer a very good quality of service for all the applicants and
be able to answer all their questions in any of those languages, also we have all the financial need to open and
operate a business of this magnitude

Appendix B Qualifications and Experience Section 4 B) ii)


As may see in our resumes we are a group of persons well qualified to fulfill this job, we have all the needed
experience, we have very good experience responding to all clients needs and we are well trained in order to
fulfill the personal security information, also as mention before we speak fluently all the languages that is
needed to do the job.

Appendix B Staffing Section 5 a)


Our method of recruitment will be the next:
We will contract an specialize company to search possible candidate for do the job, after this company has
found some candidates, we are going to conduct a rigorous examinations that will include letters of
recommendation, Certificate of No Criminal Record, Certificate of no use of controlled substances or drugs,
experience, career and languages that speak, all of this will be very controlled in order to just recruit the best
personnel, this will be more explain in the business plan

Appendix B Staffing Section 5 b)


In the case the service is not enough for the applicants; more people will be hired, to satisfy the demand of the
service. If the phone service is surpassed, more lines will be acquired. This kind of augmented service capacity
will probably be required for high demand seasons, this will be more explain in the business plan

Appendix B Staffing Section 5 c)


The factors that will be considered for training proposes will be the human factors (trainer, trainees), the
program topic for each of the areas of the business like telephonist, receptionist, etc. the available time and
facilities.
The trainer, during a training program, trainer’s knowledge, experience in management and training will be the
main factors to consider. In order to facilitate the learning process. There will be a manual an document for the
trainer and the trainees were all information about their jobs will be available and how to apply it
All the training program will be made in a special office were the space will be the indicated to learn

Appendix B Staffing Section 5 d)


To ensure this our business one of our main focuses will be the employees, also we will advocate and implement
multiple policies to ensure this, we will establish principle rules and guidance, to make sure that all of this has
been accomplish we will monitor, evaluate and examine every one of the employees
Appendix B Staffing Section 5 e)
A we know that conflict of interest is one of the main problems in any organization and business we will
implement a plan that will reduce this problems, first of all we will try to mitigate them by our code of ethics
were all the conflicts of interest will be forbidden, such as We may not use information that comes to us in the
course of employment for personal investment or gain, nor can we provide this type of information to family
members or others.

Our business will avoid direct or indirect responsibility for the hiring or supervision of a family member. Even the
appearance of favoritism can have a degrading effect on employee morale and perception of the Company’s
fairness to all employees. Employment of family members is permitted so long as employees are not reporting
directly or indirectly to each other.

Our business will also avoid romantic and other close personal relationships with another employee where one
individual supervises, directly or indirectly, the other’s performance, salary, schedule, or other working
conditions.

Appendix B Technological Ability Section 6 a)


As Engineer’s we have all the knowledge to fulfill this section
In order to fulfill all the requirements we all ready have multiple IT security system some of they are the follow
6 Computers with Windows XP professional all of those with firewall and antivirus protection, these computers
will be use by the applicants to fill their applications, also these computers have web cams and microphone for
video conferences with the Embassy of the Canada in Mexico with the applicants
1 Programmable Firewall router to ensure that no external person can connect by the internet
Fingerprint access code in each one of the computer
All the computers will have encryption software
The computer were the applicant’s information will be stored will have bios password protection, fingerprint
access code, encryption software, Antivirus and firewall protection, this computer will never be connected to
the internet in order to avoid any type of information corruption, this information will also be store in a separate
hard drive this hard drive will be stored only for back up proposes in a safe box, all the information will be
erased from all type of media after 30 days after the passport and documents have been return to the applicant
We also have already scanners in order to digitalization any type of documents
We also will have one computer from where we will track all the documents by the internet, this information
also will be passed to the computer where all the information is been stored also from other computers we will
respond to every one of the e-mails that the applicants send to us

Appendix B Technological Ability Section 6 b)


As mentioned on the Appendix B Technological Ability Section 6 a), we have all the necessary equipment to
make it possible, as soon as we have the permission to do so, we are more than willing to implement those
services, and they will include on-line fillable forms, biometric enrolment, digitalization of applications and
documents, video conference capability for mention some of them

Appendix B Technological Ability Section 6 c)


As mentioned on the Appendix B Technological Ability Section 6 a) some of the systems that we will implement
will be bios password protection, fingerprint access code, encryption software, Antivirus and firewall protection,
the computer that will have all the applications information will never be connected to the internet in order to
avoid any type of information corruption, this information will also be store in a separate hard drive this hard
drive will be stored only for back up proposes in a safe box, all the information will be erased from all type of
media after 30 days after the passport and documents have been return to the applicant.
Appendix B Letters of Reference Section 7
i) Supplier letter 1 (translation)

July 27, 2009

To Whom It May Concern:

Rene Rodriguez Capetillo who Client Number is: 5261, requested this letter of recommendation he has
been our client for more than 3 years, where we have made multiple business with no problems

He has been an excellent buyer, for the previous we don’t have any inconvenient in recommend him, his
account has been one of the most excellent in our business.

Sales Executive Ricardo Vázquez


pch:gdl1@hotmail.com
hector.vazquez@pchardware.com.mx
www.pchardware.com.mx
Tel. (33) 33 43 14 14 Ext. 213
Appendix B Letters of Reference Section 7
ii) Supplier letter 2 (translation)

Guadalajara Jalisco, July 24, 2009

To Whom It May Concern:

Rene Rodriguez Capetillo has requested this letter of recommendation, as the records that we have he
has been our client for more than 2 years, in this period of time we have made multiple business with him, all of
those with no problem at all

He is a vital client for us, we have made business for more than $230000 pesos in these years and we
don’t have any inconvenient recommend him for any purpose that he may has.

His client number is: 15657

Sales Executive Vania Ramos Gomez


www.grupocva.com
vramos@grupocva.com
Tel (33) 38-12-14-13
Appendix B Letters of Reference Section 7 b)
Translation of statement of Rene Rodriguez

(Logo) Banamex Statement as June, 30 2009


Client Number: 20679715
Federal Tax Payer (RFC) ROCR850507PX5
Page 1 of 3

Suc. 351 Plaza Patr


Cto. Comercial Pza Patria Loc 8 y 12 (commercial image)
Residencial patria

(Bar code)
RENE RODRIGUEZ CAPETILLO
C EPIGMENIO PRECIADO 2772
COL. JARDINES DE LA SEATL
45150 ZAPOPAN, JAL CR.45101

Your statement contains information of the following products and services

Account Summary

PRODUCT/SERVICE ACCOUNT NUMBER PREVIOUS BALANCE BALANCE AS JUNE 30, 2009


Cuenta Maestra opcion Banamex 7585412950 $148952.35 $179420.16
CLABE (Interbank code) 002320035156476503

BANAMEX OPTION MASTER ACCOUNT

Summary of: June 01, 2009 to June 30, 2009

Account Number 7585412950

Previous Balance $148,952.35


( + ) 18 Deposits $52,450.12
(- ) 6 Withdraws $21,982.31
(+) Interests less $0.00
Transfer tax

BALANCE AS JUNE 30, 2009 $179,420.16

AT THE PERIOD AT THE YEAR


Average Balance $167,410.85 $140,294.52
Days passed 30 181
Interest Paid 0.00%
(Annual figures)
Interests less $0.00 $0.00
Transfer tax
Summary by access media Withdraws Deposits
Contract $224.25 $0.00
Checks 351 5647650 $21,758.06 $52,450.12
Appendix B Letters of Reference Section 7 c)
i) Client Letter 1 (translation)

Escuela Secundaria Mixta N53 “Laura Rosales Arreola”

Dr. Baeza Alzaga Nº 263 Col. Centro, Guadalajara Jalisco


Tel. (33)36-13-86-03

Guadalajara, Jalisco 18 February, 2009

Subject: Letter of appreciation

Dear. Mr. Rene Rodriguez

I would like to extend my sincere thank to all the help that you and your work team has provide us in order to
complete the computer laboratory in our school, thanks to all your time and advice in order to make this project
a success . Now all of our students have a new laboratory where they can learn in a better way.

It has been a real pleasure working with professionals like you and your team, looking forward to keep working
with you in the projects for the next school year. Keep up the good work.

Best regards,

___________________
Mtro. Mario Landin
Appendix B Letters of Reference Section 7 c)
i) Client Letter 2 (translation)

APELSA GUADALAJARA, S.A. DE C.V.


Prolongación Pino Suárez S/N
Col. San Gaspar de las Flores
Tonalá 45400
México
Phone : +52 33 3607 2430

Guadalajara, Jalisco 24 April, 2009

Subject: Letter of appreciation

Dear. Mr. Rene Rodriguez

On behalf of the company I represent I’d like to send a warm thanks for all the work that you and your team has
made in order to maintain fully functional all of our computer systems as well as the network

Is a great pleasure have you as our IT service for over two years, all your work has been remarkable and we like
to thank you for that, I know we will keep seeing in the near future, thank again for all the hard work

_________________
Ing. Javier Lozano Jr.
Appendix B Quality Assurance Section 8 a)
We will have a plan were we going to monitor if all the requirement of safety, privacy, security, integrity and
client service are been met, this we will make it by a series of test and each month we will review all the systems
as well as all the procedures and policies in order to always comply with all the requirements, this plan will be in
the business plan document, were we will specify all the test that we are going to use.

Appendix B Quality Assurance Section 8 b)


In order to comply with this point we will have a service quality questioner were all the applicants can make
their review about the service, this will help us to improve the service, also this reviews will be at all times at
disposal of the Embassy of Canada in Mexico, each month we will provide a service report to the Embassy of
Canada were we will specify how many applications have been send, the questioner and the service report will
be more specify in the business plan upon acceptance of the Embassy of Canada in Mexico

Appendix B Quality Assurance Section 8 c)


Upon request of the Embassy of Canada in Mexico we will contract an independent audit that will make sure
that all the elements of the Service Provider Agreement have been comply, this auditor will be paid by our
company

Appendix B Implementation Section 9


The plan that we are going to fallow once we have been elected as the service provider for the office in Mexico
City is as fallows

Task Time Frame Budget


Proof of Insurance Before August 28 $12,000
Signed of the Agreement Friday, August 28, 2009 $10,000
Find an adequate office in the Mexico City From August 29 to September 6 $15,000
Signed of the contract for the office in Mexico City Before September 10 $10,000
Licenses and permits to operate the office in Mexico From September 10 to September
City 20 $5,000
From September 7 to September
Recruiting Personnel 20 $20,000
Telephone lines, Internet Access Contract and
Installation Before September 20 $8,000
From September 10 to September
Adequacy of the facilities 25 $35,000
Personnel training From September 25 to October 9 $21,000
Office supplies From September 20 to October 2 $10,000
Security system installation and computer installation From September 25 to October 9 $32,000
Private Security personal contract if needed Before September 20 $5,000
Start of Operations Office in Mexico City Wednesday, October 14, 2009

We will have several options referring the offices in case that the selected one can’t become available we will
have other options to no delay the task, the time frame of some task are like this to ensure that we will have
them completed in time, and in the case that we delay we will have 5 days prior the start of operation to adjust
this. This is our budget because we all ready have most of the computer equipment
For the offices in Guadalajara and Monterrey we will have the next time frame

Task Time Frame Budget


Find an adequate office in the Guadalajara and
Monterrey From November 2 to November 13 $30,000
Signed of the contract for the offices Before November 20 $20,000
Licenses and permits to operate the office Guadalajara
and Monterrey From November 20 to December 2 $10,000
From November 20 to December
Recruiting Personnel 15 $40,000
Telephone lines, Internet Access Contract and
Installation Before November 25 $18,000
From November 20 to December
Adequacy of the facilities 20 $70,000
Personnel training From December 21 to January 5 $50,000
From December 15 to December
Office supplies 29 $20,000
Security system installation and computer installation From December 20 to January 5 $40,000
Private Security personal contract if needed Before December 20 $15,000
Start of Operations Office in Guadalajara and
Monterrey Wednesday, January 14, 2010

We will have several options referring the offices in case that the selected one can’t become available we will
have other options to no delay the task, the time frame of some task are like this to ensure that we will have
them completed in time, and in the case that we delay we will have 9 days prior the start of operation to adjust
this.
Appendix B Fees Section 10

Fees
Mexican Pesos (MXN) CAD
Fee for receipt and processing of $250.00 22 CAD
application.
Fee for receipt and processing of $50.00 4 CAD
application fee
Total fee $300.00 26 CAD

Fees for other services

Mexican Pesos (MXN) CAD


Photocopies per page $1.00 0.1 CAD
Photography (4 Passport size) $50.00 4 CAD
Pen (Black, Blue) $3.00 0.25 CAD
Translations English-Spanish per $150.00 12 CAD
page
Translations French-Spanish per $250.00 22 CAD
page
Collection and delivery of $250.00 22 CAD
documents by carrier
Delivery of documents by carrier $110.00 10 CAD
Refreshments (600ml) $10.00 0.80 CAD
Drinking water 0 0
Coffee 0 0