Emmalee Bolin

St
225 1 Ave. | Templeton, IA 51463 | 712-267-1031 | emmaleeesther@gmail.com | Online Portfolio:
https://emmaleebolin.weebly.com
Education
 Briar Cliff University -Sioux City, IA (August 2018)- Present
Candidate for Bachelor of Social Work degree May 2020
Program accredited by the Council on Social Work Education
 Des Moines Area Community College AAS in Human Services 2018
AA in Liberal Arts 2018
 Kaplan University AAS in Business Administration 2012

Professional Experience
Client support staff Internship
New Hope Village | Carroll, IA May 2017- November 2017
 Assisting adults with disabilities in community-based living
 Responsible for data collection and documentation
 Engage in training for best practices and direct client care
 Assisting with daily activities such as personal care, community integration, meals, laundry, cleaning
 Administer medications, Med Manager training
Parent Partner Full Time
Children and Families of Iowa | Western Service Area January 2016- current
 Guided individuals with various issues, including mental health, poverty, unemployment, substance
abuse, physical abuse, child care, medical care
 Maintaining case records to track clients progress
 Reviewed clients legal issues and attend legal hearings
 Assessed clients situations, capabilities, and problems then referred clients to community resources
 Scheduled clients for frequent follow up visits

Employment History
Assistant General Manager Full Time
Pizza Ranch | Carroll, IA 02/2015 – 01/2017
 Maintained smooth daily operations
 Managed staff schedules and assignments
 Engaged in staff recruitment, interviewing, hiring, training, evaluation, and discipline
 Strengthened customer and employee relations
Driver Helper Seasonal Work
UPS | Denison, IA 2014, 2015, 2016
 Obtained signed receipts for delivered material
 Completed delivery schedules daily
 Maintained safety policies and procedures
Resolution Specialist Full Time
American Home Shield | Carroll, IA 02/2013 – 07/2014
 Ensured appropriate changes were made to resolve customer concerns
 Investigated escalated grievances to find a solution
 Determined coverage of warranties on appliances and systems in the home
  Resolved customer service or billing issues by refunding money, adjusting bills, and offering credit.
 Maintained a positive and professional phone demeanor
Waitress Part Time
Hunter's Den | Arcadia, IA 02/2012 – 04/2014
 Informed customers about food and drink specials and served the customers their orders
 Received customer payments and used cash register
Delicatessen Clerk Part Time
Hy-Vee | Carroll, IA 08/2010 – 02/2011
 Prepared cold foods by slicing meats for customers orders
 Cleaned work areas, equipment, dishes, utensils
 Presented foods attractively
Bakery Department Manager Full Time
Walmart | Carroll, IA 10/2006 – 09/2009
 Directed workers in a retail setting
 Performed personnel duties such as interviewing, training, evaluations
 Directed workers in sales, inventory and customer service
 Monitored sales floor to ensure customer satisfaction
 Mentored staff and helped them handle difficult sales
 Ensured merchandise was correctly priced and displayed
Cashier/ Cook Full Time
Sparky's One Stop | Vail, IA 02/2006 – 10/2006 | 05/2004 - 08/2004
 Responsible for customers payments and using the register
 Processed vouchers and coupons
 Prepared food safely and cleanly
 Cooked large batches of sides and entrees to be kept warm until sold
Meat Packager Full Time
Arcadia Meats | Arcadia, IA 08/2004 – 11/2005
 Weighed and labeled packages and products
 Maintained production and packaging records
 Loaded materials into processing equipment
 Cleaned work areas and tools
 Transported packages to customer vehicles

Community Involvement
 Alcoholics Anonymous and Narcotic Anonymous
 Guest speaker at Manning Family Recovery Center and Job Corps
 St. Anthony Hospice Volunteer
 References
Individual
Melony Gravenish
Western Service Area Coordinator
Children’s and Families of Iowa
Cherokee, Iowa
712.229.9738
melonys@cfiowa.org
Melanie Berte-Hickey, MSW
Briar Cliff University
Assistant Professor of Social Work
3303 Rebecca Street
Sioux City, Iowa 51104
712.279.5541
melanie.berte-hickey@briarcliff.edu
Teresa Friesen, LMSW
Des Moines Area College Instructor of Human
Services, Psychology, and Sociology
906 North Grant Road
Carroll, Iowa 51401
712.792.8505
tmfriesen@dmacc.edu
Relationship
My current supervisor for the Parent Partner
Program. Mrs. Gravenish can attest to my
commitment to helping my clients and my work
ethic.
As my professor she can verify my ability to follow
directions and stay in communication with her
regarding assignments. She can attest to my
volunteer work with Hospice in my History and
Methods of Social Work course.
As instructor for my human services degree, Teresa
can explain my dedication to the field and my
commitment to learning. She can attest to my ability
with working effectively with adults with
disabilities during my internship for her course.