Process Interaction Matrix

Management Processes

Feedback
Quality Risk Continuous Customer Complaints
Management Internal Corrective &
Mgmt. Assessment & Improvement Satisfaction Audit Results
Review Audits Preventive Action
System Management Projects Measurement Returned Product
CA/PA (RMA) Status
Product Conformance Data
Process Performance Data
Supplier Performance Data

Product Realization

RFQ Cost
NPI Process
Estimating

CUSTOTMER
CUSTOTMER

Quote
New Product

Contract Order Incoming Inventory Inspection & Finished

Order Purchasing Receiving Scheduling Manufacturing Shipping
Review Entry Inspection Management Testing Product

Customer Consigned Material

Support Processes

Material
Supplier Information Product Process Program Document & Safety Tooling and Equipment Facilities Control of Non-
Accounting HR Review
Mgmt. Technology Engineering Engineering Management Data Control Team Maintenance Management Conforming Product
Board

Rev. 2
Rev. Date 10/12/16