Table of Contents

1.0 Project Charter .................................................................................................................................. 2

2.0 Work Breakdown Structure .............................................................................................................. 6
3.0 SCOPE STATEMENT ................................................................................................................... 10
4.0 Gantt Chart and Network Diagram ................................................................................................. 16
5.0 Cost Estimation and Budgeting....................................................................................................... 19
6.0 Quality Management ....................................................................................................................... 22
6.1 Project Quality Management Overview ...................................................................................... 22
6.2 Quality Planning ......................................................................................................................... 22
6.3 Quality Assurance ....................................................................................................................... 24
6.4 Quality Control ........................................................................................................................... 25
7.0 Administrative Closure Procedures ................................................................................................ 26
7.1 Cutover Strategy ......................................................................................................................... 26
7.2 Transition Plan ............................................................................................................................ 26
8.0 Lesson Learnt .................................................................................................................................. 28
1.0 Project Charter

Project Name: Global Supply Chain Management Project (GSCMP)

Project Start Date: 14/11/2017

Project End Date: 6/3/2018

Project Manager: Vijay

Project Objective:

 To reduce IT cost in capital and operating expenses

 To enable centralized support from GITS
 To acquire global governance for this company
 To manage inventory in own region
 To include transportation management, order management, yard management, labor
management, and warehouse optimization

Critical Success Factor:

 The capable resources selected for this project gives full commitment to this project
tasks throughout this project success. The departments have responsibilities to follow
the project manager’s lead to ensure the success of the project.
 As the project being implemented for the ease of the GITS, so their IT infrastructure
need to support this new system which includes intelligence business capabilities,
inventory management, transportation management, order management, yard
management, labor management and warehouse management.
 Approval and sign off from higher department in this case GITS needed for ensuring
the project to be done smoothly. Justification of each tasks to higher department would
be sufficient for them to give approval.
 As the system provides sensitive data according to each department, so all the support
staff and users must have relevant Access Level (ACL) privileges.
 Since, the current system still in use to daily operations, so the GSCMP must be
replaced in phases to ensure the business continuity.
 The cutover (transition from the current system to new centralized system) must be in
parallel to prevent left out features from old system.
Approach:

 Perform requirement gathering to determine key features of the new supply chain
management system and obtain feedback from system users.
 Key resources such as necessary and capable staff support will be determined and
provided by various SME-Departments involved.
 Risk analysis will be carried out to determine and estimate the potential factors that
could affect the product of the project during the project period and after the project
completion.
 Development of the new system will adopt an iterative approach, involving feedbacks
from system users.
 Cost benefit analysis will assist the project team to determine if the planned project
would result in a profit or a loss to the business operation and determine the factors that
the team could adopt to improve the cost efficiency alongside quality assurance of the
project outcome.

Roles and Responsibilities:

Name Role Responsibilities

Abdullah Project Sponsor  Provide the approved and necessary
capital and resource funds required by the
project
 Ensuring that the project is properly
launched
 Approving key project deliverables
Joshua Project Manager  Organise and motivate the project team
 Cost estimating and developing the budget
 Approving key decisions made by
department managers in the project team
Nasser Human  Determine the resources required for the
Resource project
Manager  Create project job descriptions for team
members and stakeholders
 Negotiate with managers for optimal
available resources
Communications  Ensure that communications are sent,
Manager received, and understood by all members
in the project team
 Establish communications modes such as
e-mail protocols or telephone voice-mail
etiquette
 Establishing the project reporting
structure
Abdullah Risk Manager  Analysing risks as well as identifying and
estimating the risks affecting the project
 Evaluate estimated risks with criteria in
the project such as costs, time, and
resources
 Planning, designing, and implementing an
overall risk management process for the
project
Joshua Procurement  Plans, organises, and manages the
Manager procurement process for the project
 Manage purchasing of project
requirements in accordance with project
specifications and budget
 Monitor and review market prices and
delivery for project materials and
equipment
 Rajveer IT Manager  Planning the IT equipment need for the
project
 Handle the IT equipment failure
 Prepare report related to IT equipment
status
Filbert Business  Discover the project requirement
Analyst  Analysis the fail rate of the project
 Analysis the limitation of the project
Nathaniel Network Analyst  Analyse and fix any technical problem for
implemented network
 Server as a technical specialist when
network crash or any emergency condition
 Provide documentation for network and
guide to programmer
Amresh Test Engineer  Conduct testing on the system as per the
defined procedures
 Participate in testing walkthrough
procedure
 Prepare reports related to the system
testing carried out

Sign off: Joshua , Nasser, Abdullah , Agha , Amresh , Rajveer , Nathaniel

Project Charter: Tool and Technique

Expert judgment is inevitable during the developing project charter and sorted across all
knowledge areas in effective project management. Expert judgments are treated as resources
in any organization and provide inputs to planning and estimating any task as their estimations
are considered to be essential. The experts were utilized in defining the project objectives,
estimate the critical success factor and describe the approaches of the GSCM project in the
project charter. (Satish, 2013)
Facilitation Techniques are the several techniques used by the facilitator which should have
comprehensive solicitation within project management processes and guide the development
of the project charter. Facilitation techniques have been utilized when the GSCM project
having problem or conflict in project charter. Not only that this techniques have been applied
to GSCM project when the project management had a formal meetings with the management.
(GICGAC, 2015)

2.0 Work Breakdown Structure

Task Name
Project Mangement
Forming Team
Initiation
Develop project charter
Develop project scope statement
Meeting
Planning
develop project plan
project plan approval
develop scope planning
scope planning approval
create wbs
design system(prototype)
Cost Estimaition
Meeting
Execution
verify & validate user requirements
procure hardware/software
basic developing
develop login/logout
develop user interface
 Audit & Reporting
Quality Report Meeting
develop transporation management
develop track all transporation location
develop track and renew third-party relationships
develop alerted of contract or agreement renewal
develop order management
develop track, edit and delete purchase requests to
order confirmation
develop configure pricing, discounts and
promotions based on customer, category, timing and
order quantity
Audit & Reporting
Quality Report Meeting
develop yard management
develop track and control movement of trucking
assets in the yard
develop monitor and manage multiple yards over
multiple location centres
develop manage shipping and receiving dock doors
and parking spots
develop labour management
develop monitor staff performance
develop notify and alert staff of tasks assigned
develop assign tasks to staff
Task Complete
Audit & Reporting
Quality Report Meeting
develop warehouse optimisation
develop manage the enter or leaves time and date
of the stock
 develop manage the available storage space
develop inventory management
develop manage which stock need to be move to
certain location
develop manage the quantity of the stock in the
inventory
develop manage the arrive time of the stock
Audit & Reporting
Quality Report Meeting
develop business intelligence capabilities
develop generate report function
develop collects and analyse the data for better
decision making
develop filtered the records regarding the
achievement and shortfalls reports
develop measure the performance of the business
system integration
admin responsibilities
staff responsibilities
access control list
Audit & Reporting
Quality Report Meeting
Task Complete
testing phase
unit testing
integration testing
status reporting
system implementation
user training
status reporting
Closing Process
Documentation Compliling
Delivere Software and Hardware
Gain Formal Acceptance
3.0 SCOPE STATEMENT

Project Scope Description

Global Supply Chain Management (GSCM) is a typical Supply Chain Management Software
that incorporates transportation administration, arrange administration, yard administration,
work administration, distribution centre enhancement, stock administration and business
insight abilities. GSCM helps in dealing with the present business design while diminishing
the capital and working costs and empower worldwide administration. GSCM give oversight
of materials, coordination and data as they move in a procedure from provider to maker to
distributer to retailer lastly to client. It includes planning and incorporating these streams both
inside and among organizations. (Project-Scope, n.d.)

Acceptance criteria

Client anticipates that a finished framework will be actualized in their present business design.
The acknowledgment criteria of the frameworks are as following. Preparing and support will
be given for all the division and staff. The client of the framework ought to know about all the
required component being utilized for business stream. The framework ought to be effortlessly
utilized, open and secured. (Project-Scope, n.d.). More than that, the framework ought to have
the capacity to keep running with insignificant blunders conceivable to proceed with the
business procedure easily. The framework likewise ought to have appropriate access control
rundown to allow approved staff to get to certain data to evade information spillage.

Constraints

 Duration of the project is limited to 4 months which can be hard to complete with all
the features
 Budget given for this project is $300,000 and it is sufficient to finish the project without
any major changes
 Stakeholders may change the outcome which may lead to delay
 Employees and staffs does not work entirely throughout their working hours exactly
which may lead to incomplete tasks

Product Scope

Transportation Management

Transportation administration oversees the greater part of the transportation movement all
through worldwide store network and streamline benefit level of the business to top. The
transportation administration can track all the transportation, for example, trailer and lorry.
(Project scope statement, n.d.)It likewise tracks data of outsider bearer connections which is
utilized to convey items abroad. Next, contract or understanding recharging ready element
included to help the client to re-establish the transporter relationship.

Order Management

Order administration quicken the execution of the whole request to-conveyance cycle by
helping organization to even more gainfully create and track deals orders. The request
administration can track buy orders from buy requests to request to arrange affirmation.
Additionally, it arranges evaluating, rebates and advancements considering client, class, timing
and request amount.
Yard management

Yard administration deals with the development of vehicles inside transportation centre points,
otherwise called yards. The yard administration can track and control development of the
trucking resources in the yard. It is likewise ready to oversee delivering and getting dock
entryways and parking spaces for transport vehicles in the yard. Moreover, the framework
permits checking, and administration of various yards over numerous area focuses.

Labour management

labour administration investigations worker movement information and reports profitability

levels of the workforce. The work administration can screen and record every worker's
execution on their work errands. The work administration is additionally in charge of relegating
undertakings to the workforce and alarming or telling them of the errands allocated.

Warehouse Optimization

Warehouse administration is an area to give stockpiling usefulness. It give the stock following
capacity which is utilizing a standardized tag scanner for following the stock enter or leaves
time and date in the distribution centre of every one of the item or material. Next is Optimize
the stock area for guarantee the stock is setting in to an area is anything but difficult to move if
the stock should have been moving.

Inventory Management

Inventory Management is to supply and bolster the adjust of interest and supply this is to
guarantee the stock is convey into the ideal place at the perfect time. Next is to make a cushion
stock concurring of the area request, this is to deal with the sudden postponement in recharging
stock.

Business Intelligence Capabilities

Business insight (BI) abilities is made accessible and aides somehow for all parts, for example,
transportation administration, arrange administration, yard administration, work
administration, stockroom improvement and stock administration for business execution
detailing. BI can likewise gauge the income, profitability and achievement relative of the
business and measure the execution of the business against the rival and contenders. (Project
scope statement, n.d.)

Deliverables
Admin can

- track all transportation location

- track and renew third-party carrier relationships
- alerted of contract or agreement renewal
- track, edit and delete purchase requests to order confirmation
- configure pricing, discounts and promotions based on customer, category, timing and
order quantity
- Track and control movement of trucking assets in the yard
- Monitor and manage multiple yards over multiple location centres
- Manage shipping and receiving dock doors and parking spots
- Monitor staff performance
- Notify and alert staff of tasks assigned
- Assign tasks to staff
- Generate Report
- Manage the enter or leaves time and date of the stock
- Manage the available storage space
- Manage which stock need to be move to certain location
- Mange the quantity of the stock in the inventory
- Manage the arrive time of the stock
- Collects and analyse the data for better decision making
- Filtered the records regarding the achievement and shortfalls reports
- Measure the performance of the business

Staff can

- track all transportation location

- track third-party carrier relationships
- alerted of contract or agreement renewal
- Track and control movement of trucking assets in the yard
- Manage shipping and receiving dock doors and parking spots
- View the enter or leaves time and date of the stock
- View the available storage space
- View which stock need to be move to certain location
 - View the stock quantity in the inventory
- Collects and analyse the data for better decision making
- Filtered the records regarding the achievement and shortfalls reports
- Measure the performance of the business

EXCLUDE

- Auditing and paying third-party transportation invoices

- Creating payment vouchers for third-party transportation
- Remote order entry via the web
- Manage labour resources responsible for moving trucking assets in the yard
- Provide training for workforce
- Analysis the value stock
- Manage the stock level
- Recalculate safety stock levels
- Dashboard Reporting.
-

Scope Statement: Tool and Technique

Product analysis

Product analysis can be helpful with regards to extend with deliverable items as it is in this
Global Supply Management Project for occurrences arrange administration, transportation
administration and stockroom advancement. This instrument can be utilized to characterize the
extent of the item by investigating the item and make inquiry about the item. The procedures
utilized as a part of this item investigation are framework examination, item breakdown,
framework designing, prerequisite investigation, esteem investigation and esteem building.
These are important to adequately break down an unmistakable item. (Product Analysis, n.d.)
Group decision-making techniques

Cooperative choice making is a participatory procedure wherein individuals from the group all
things considered dissect issues and search for arrangements together. As a rule, cooperative
choice making is sorted out by the pioneer. The individuals have their responsibility on the
choice they make. Afterward, they assign the errand that have been concurred on by the part.
Although there are numerous cooperative choice making systems, we utilized unanimity
strategy where choice is accomplished when everybody in the group concurs on a solitary
activity. This can be accomplished by somebody in the group accompanies a choice and further
inquiries and criticisms are acquired until the point when everyone in the group see hence
concurs. (Boran, 2009)
4.0 Gantt Chart and Network Diagram
Gantt Chart
Network Diagram
5.0 Cost Estimation and Budgeting

Cost estimation and planning inside the cost administration is one of the procedure in venture
administration for estimation, designation and controlling the expenses of a task in
organizations. In addition, estimation and planning the cost for GSCMP is one of the testing
assignment for PM. (Winter, 2015)Regularly, the cost and costs will be recorded by a group
specialist utilizing 'Cost and Expenses Form'. By utilizing this shape, PM ready to ascertain the
aggregate consumption and ensure the task is working inside the financial plan. With a specific
end goal to ensure the undertaking's general spending plan in under control, an execution for
viability of cost administration for GSCMP is fundamental. The accompanying work
breakdown structure beneath with the cost estimation and planning of the procedures engaged
with GSCMP.500 2250 2000 600 2000

WBS Task Name Costs

1 Global Supply Chain Management Project $ 266,577.50
1.1 Initiation $ 9,982.50
1.2 Planning $ 38,450.00
1.2.1 Scope Statement $ 125.00
1.2.2 Requirement Gathering $ 750.00
1.2.3 Preliminary Approval $ 500.00
1.2.4 WBS Creation $ 150.00
1.2.5 Seek Business Approval $ 500.00
1.2.6 Develop Project Management Plan $ 1,000.00
1.2.7 Project Scope Management $ 25,150.00
1.2.7.1 Collect Requirements $ 7,650.00
1.2.7.2 Define Scope $ 2,500.00
1.2.7.3 Create WBS $ 7,000.00
1.2.7.4 Verify Scope $ 3,000.00
1.2.7.5 Control Scope $ 5,000.00
1.2.8 Project Procurement Management $ 3,275.00
1.2.9 Risk Management $ 1,000.00
1.3 Execution $ 167,665.00
1.3.1 Project Procurement Management $ 1,965.00
1.4 Coding $ 133,100.00
1.4.1 Labour Management $ 15,600.00
1.4.1.1 Time and Attendance $ 3,900.00
1.4.1.2 Productivity Management $ 5,200.00
1.4.1.3 Incentive Rewards $ 6,500.00

WBS Task Name Costs

1.4.2 Yard Management $ 16,000.00
1.4.2.1 Schedule Management $ 3,000.00
1.4.2.2 Task Execution $ 4,000.00
1.4.2.3 Incident Monitoring $ 4,000.00
1.4.2.4 Assets Tracking $ 5,000.00
1.4.3 Order Management $ 15,000.00
1.4.3.1 Order Routing Services $ 4,000.00
1.4.3.2 Vendor Management Services $ 7,000.00
1.4.3.3 Order Visibility Services $ 4,000.00
1.4.4 Transport Management $ 14,400.00
1.4.4.1 Route Planning $ 4,800.00
1.4.4.2 Load Optimization $ 6,000.00
1.4.4.3 Advanced Shipping $ 3,600.00
1.4.5 Inventory Management $ 23,400.00
1.4.5.1 Inventory Control $ 7,800.00
1.4.5.2 Purchasing and Vendor Management $ 7,800.00
1.4.5.3 Manufacturing $ 7,800.00
1.4.6 Financial Management $ 8,000.00
1.4.7 Warehouse Management $ 18,000.00
1.4.7.1 Replenishment $ 6,000.00
1.4.7.2 Receiving $ 4,000.00
1.4.7.3 Put-Away $ 2,000.00
1.4.7.4 Report and Statistics $ 2,000.00
1.4.7.5 Labour Reduction $ 4,000.00
1.4.8 Customer Relationship Management (CRM) $ 7,200.00
1.4.8.1 Marketing $ 2,400.00
1.4.8.2 Orders $ 4,800.00
1.4.9 Production Management $ 3,600.00
1.4.10 Distribution Management $ 5,200.00
1.4.10.1 Warehouse Management $ 650.00
1.4.10.2 Slotting Optimization $ 1,950.00
1.4.10.3 Labour Management $ 650.00
1.4.10.4 Billing Management $ 1,950.00
1.4.11 Sales Management $ 5,500.00
1.4.11.1 Sales Plan Formation $ 1,500.00
1.4.11.2 Sales Plan Implementation $ 4,000.00

WBS Task Name Costs

1.5 Testing $ 12,600.00
1.6 Deployment $ 21,200.00
1.6.1 Cut Over Plan $ 8,000.00
1.6.2 Customer Relationship Management (CRM) $ 13,200.00
1.7 Monitor and Control $ 27,210.00
1.7.1 Quality Control $ 25,500.00
1.7.1.1 Material Quality $ 1,500.00
1.7.1.2 Construction Control $ 2,000.00
1.7.1.3 Final Quality Checking $ 22,000.00
1.7.2 Acquisition Management $ 1,310.00
1.7.3 Disaster Recovery Management $ 400.00
1.8 Closing $ 23,270.00
1.8.1 Procurement Closing $ 1,327.50
1.8.2 Project Closing $ 21.942.50
6.0 Quality Management
6.1 Project Quality Management Overview
This Quality Management Plan describes a set of guidelines on managing the quality
of the Global Supply Chain Management Project (GSCMP) in its planning, execution and
monitoring phases. It describes the quality policies, procedures and standards to be used during
the GSCMP, as well as the roles and responsibilities of the personnel involved.

The Quality Management Plan is intended for the reference of the project manager of GSCMP
and his team, as well as the senior management of Healthy Living Pte. Ltd. (HL).

The aims in this quality management plan are to define quality planning activities, to define
quality assurance activities, and to define quality control activities.

6.2 Quality Planning

According to Association for Project Management (2017), quality management is a
discipline for ensuring that outputs, benefits, and the processes by which they are delivered,
meet the stakeholders’ requirements and are achieve its purposes and goals. The priority here
is to ensure that the project fulfils all the requirements with great level of expected quality. The
quality planning for this project is to ensure that the product meets to basic requirements, which
are customer satisfaction and quality standards. Hence, in order to meet these requirements, the
project team has to focus on the project’s deliverable, standards, and criteria. The standard of
process quality is to ensure activities follow all standards of Health Living Pte. Ltd. which can
lead to a successful delivery of the product.

The project team has used Ishikawa Fishbone, as seen below, as an analysis tools and technique
to identify the related various causes that can create potential problems.
 Initiation Planning
Phase Phase

Accept requirements without hesitation

No proper project
management process Lack of prioritising tasks
No
feasibility Lack of testing
report was Designated sponsorship in unclear
plan
presented Constant change of
Project organizational structure is unclear
technical specification
Informal
documentation Constant change of PM’s authorities
Consolidate WBS
of project without review No monitoring reports
approval

GSCMP
No proper
tendering Focus
processes more daily
tasks
Delivery of
Lack of hardware and
budget No detailed software
Lack of action plans
technical
skills in
security area

Execution Monitoring & Closing

Phase Controlling Phase Process Phase
6.3 Quality Assurance
The main two methods of quality assurance are benchmarking and quality audit. Benchmarking
is to produce standards and views about improving the quality of the project and it is done by
either for original ideas or comparing the project to other similar projects and standards set by
others like as ISO standards.

On the other hand, quality audit is to conduct inspections and review of planned and established
quality management practices that have been performed and identify its benefits for future
improvements in the current or future project, where these practices may be dropped or
adopted, following the situations aptly. For this project, benchmarking is used as the main
approach for quality assurance.

Successful project is a project that can produce an output or a product that meets the quality
standards and benchmarks. As the project that being done for GSCMP is a software project
thus, the project must follow the software quality assurance standards and approaches.

Earlier in the planning phase of the project included about the quality assurance (QA) plan that
includes the standards and the benchmarks of the project must meet. In this execution phase,
the quality assurance will be following and must make sure the quality standards are met with
a high quality during project.

As for the GSCMP project, the software quality criteria that meet is such as:

 Accuracy – the end product of the project must produce accurate result every time.
 Scalability – The end product must able to add bigger resources in the future
development.
 Reliability – The end product of the project should available 24/7 with minimal down
time.

To achieve this quality assurance for the project during this execution phase, it is recommended
to follow the particular activities to make sure the benchmarks and quality standards are met.
Few suggested activities would be like perform testing, perform code and database
optimization strategies, design that promote code reuse and fulfil all the requirements during
implementations.
6.4 Quality Control
The quality control check on the GSCMP project is based on the organization’s current system
functionality. Quality control is one of the major elements in quality management, it allows
project team to detect errors and fix problem within short period of time. One of the tools used
in Quality Control is the Pareto chart or Pareto diagram.

Some of the major reasons of why a Pareto Diagram is useful for Quality analysis are shown
below:

 Aids project team to focus towards the inputs that greatly affects the project.
 Organize in the aspect of importance of the inputs which greatly influences in a simple
and graphical format.
 Provides before and after snapshots for future reference if there are changes or updates
that takes place.

Pareto analysis below suggests that 80% of the problems and failures that occur because of
mismanagement in 20% of the areas.

Pareto Analysis Chart

40
35
30
25
20
15
10
5
0

Cumulative Frequency Percentage

7.0 Administrative Closure Procedures

7.1 Cutover Strategy

The project managers have already planned how was the transition plan will be going on for
building the new centralized Supply Chain Management System. A cutover strategy has been
discussed by the project team using brainstorming method.

To achieve the project success criteria, the cutover must not affect daily operations. Therefore,
a parallel cutover strategy is used for GSCMP. The data that is required to transfer from legacy
system will be separate into various parts, where the most critical data will be duplicated into
the new system first. The cutover process is complete when all data has been migrated from
the current system to the new system.

7.2 Transition Plan

Date : 18/11/2017

Project name : Global Supply Chain Management Project (GSCMP)

Introduction :

GSCMP is a project for implementing a new supply chain management system from
decentralized to centralized across the South East Asia Region by Healthy Living Pte. Ltd. All
the functions have been stated in the project scope statement. First implementation is located
in Malaysia with the company’s Global IT Services (GITS) team.

Assumptions :

With using the same infrastructure provided, the team has to be careful on deciding which
hardware should be move and install first and so on as the project success criteria mentioned
not to affect the daily operations.
Organization : Healthy Living Pte. Ltd. (HL)

Work Required :

The work required for the GSCMP includes:

 Gathering hardware resources, including desktop PC, web server, network

infrastructure, database server and security server from existing infrastructure.
 Installation and operation of web server of the centralized Supply Chain Management
System.
 Training for the employees to better comprehend on how to use the system.

Schedule :

The transition plan and the system setup will start from 18/11/2017 as all the developments and
testing has been successfully run.
8.0 Lesson Learnt

Throughout completing the project management report, the team has encountered many
challenges whereby it would have been challenging to complete the report without guidance
and encouragement by the lecturer. It was challenging for the group to implement real world
project management requirements which involved much research and documentations to be
done. Besides, the team lacked of group discussions which made it even more challenging to
complete the entire report. However, based on templates and references, the group was able to
figure out solutions in completing the assignment. The objectives of the report were achieved
whereby the members are aware of project management processes that involved project charter,
human resource, procurement, risk and communication management. The importance of team
work is appreciated and the report is successfully completed.