Beruflich Dokumente
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General Description
The Resident Manager assists the Housing Office staff with various aspects of University Apartment
management. The Resident Manager is called upon to function in the following areas: 1) establishing and
promoting a community environment, 2) assisting residents, 3) acting as a liaison for the Housing Office, 4)
assisting with administrative responsibilities, 5) promoting a positive atmosphere at the Apartment
Community Center, and 6) interpreting and enforcing the University Apartment Lease Agreement and policies.
Resident Managers receive experience in a leadership role and receive an excellent chance to develop
management and administrative skills. They will also gain experience and training in mediation, cross-cultural
communication, and public relations. Resident Managers must follow established procedure and protocol as
set forth in position manual, training and supervisors directives.
Learning Outcomes
As a result or working in this position, the RM staff member will demonstrate the ability to:
1. Improved interpersonal communication skills & conflict resolution through interaction with a diverse
resident student population.
2. Develop critical thinking skills through responding to resident student needs and concerns by applying
training and experience in the performance of job duties.
3. Stronger sense of detail and procedural follow-through with improved knowledge of administrative
processes and development of time management skills
Specific Responsibilities
1) Actively promote and strive to develop community atmosphere among University Apartment residents.
a) Greet incoming residents within 3-5 days.
b) Personally introduce new residents to their neighbors.
c) Coordinate events, programs, area socials, etc. with Learning Outcomes, as directed by ACCC.
d) Actively promote and participate in housing organization activities and programs.
e) Participate in departmental activities and committees (i.e., staff selection, training, ongoing and annual
program events)
f) Work at the Apartment Community Center a maximum of 10 per week. International students 5 hours
per week. AD-Apartment Communities will provide specifics for hours during training.
2) Communicate with, and serve as a liaison between residents and staff of University Housing.
a) Provide a personal written introduction of yourself to each new resident.
b) Write reports and document meetings and incidents, within 24 hrs. using the CoCo Report form.
c) Report suspected abusive situations to UPD and a supervisor immediately.
d) Notify an administrator of any emergency situations. Complete Fire Call Reports and Incident Reports
within 24 hours of incident.
e) Post flyers, memos or Notifications to bulletin boards within 24 - 36 hours of them being available in
the office mailbox. Some may require door-to-door posting.
f) Be available at the apartment for residents during commonly accessible hours such as afternoons and
evenings.
g) Attend weekly 1 - 2 hour staff meeting.
h) Sign in and check mail at the Housing Office 2 times on weekdays between the hours of 8:00 a.m. and
4:30 p.m. Check-in once each weekend. (Coverage should be found if you are unable to sign in.)
i) Make suggestions for facility and policy enhancements as needed or requested.
3) Management and Administration
a) Enforce and explain the apartment lease and all policies proactively.
b) Meet with new residents to review welcome information within 10 days.
c) Check in/sign lease with new residents as scheduled.
d) Mediate resident conflicts in a manner that is timely and provide proper follow-up and referral
when appropriate.
e) Report to the leaseholder, in a timely fashion, all conduct and behavioral problems associated
with their household.
f) Conduct apartment checkouts. Meet with resident no less than one week prior to vacating
their apt. to review expectations and cleaning procedures.
g) Read electrical meters monthly with careful attention to accuracy.
h) Required to make daily rounds of each assigned property/building looking for safety concerns,
maintenance items, lighting, cleaning needs, and lease violations. Initiate positive resident
contact. Maintain general grounds by picking up paper and debris around dumpsters, parking
lots, and play grounds, etc.
i) Report and document all necessary maintenance requests using appropriate procedures.
j) Participate in semiannual smoke detector checks as scheduled. Assist with building fire drills as
needed.
k) Check Blackboard daily for updates, forms and other information relevant to the RM position.
l) Complete and submit the RM weekly report via Blackboard.
Weekly:
a) Attend scheduled staff meeting
b) Complete weekly report on Blackboard
c) Work scheduled hours at the Apartment Community Center and Housing Office
d) Attend programs throughout the community
Monthly:
a) Conduct monthly meter readings (and during check outs)
b) Participate in Monthly Meal, Monthly Movie, and other apartment events when scheduled
c) Attend Community Council meetings
d) Pick up duty phone by 4:00pm, turn on, check for voicemail messages & keep with you at all times
(on by 4:30pm)
Other tasks:
a) Conduct smoke detector checks each semester
b) Conduct checks on outdoor electrical outlets in the fall
c) Help with parking lot striping every other summer semester
ADDITIONAL EXPECTATIONS
All dealings with residents should remain confidential. Resident Managers should show respect for the rights
of residents, colleagues and supervisors at all times. Sensitive information must be submitted or shared with
supervisors in a timely manner. Colleagues will receive information when a “need to know” situation exists.
Need to know situations will be determined by your supervisors.
Residents have the opportunity to discuss situations and incidents with other residents, however, staff
members are not permitted this privilege. Student’s records, with the exception of directory information are
required to be kept confidential. Information about hearings and violations are not to be disclosed by the
Housing staff members.
Situations that may arise concerning staff members are also confidential. Disciplinary or probationary actions
or discussions are the responsibility of the staff member, the Apartment Community Center Coordinator and
the Assistant Director – Apartment Communities to work through, not that of the entire staff.
Confidentiality is applicable in all areas of your position and also when you are not in the work context.
Whether you are in your area with other residents, working at the Apartment Community Center, with fellow
staff members, or off campus or off duty staff need to keep certain information confidential in order for our
community to function properly. All residents have the right to have their situations handled professionally
and confidentially at all times by apartment staff members.