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Axiros - Advanced, Flexible

Service (& Device)


Management Platform

Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore
Axiros Overview
■ Founded 2002, management owned, headquartered in Munich, Germany

■ Focussed on Proactive CEM - specifically - Device / Service Management giving


providers the ability to manage, support and automate.

■ #1 - Technology Leader Worldwide - Based on 25+ independent 3rd party


benchmarks over the past 5 years. Over 120+ Million devices under
management.

■ Global Presence: Deployed with more than 200 Tier 1 & 2 customers worldwide
over xDSL, FTTx, LTE, DOCSIS, FEMTO, SATELLITE supporting over 16 different
Protocols (TR69, OMA-DM, MQTT, LWM2M, SNMP, Telnet, CLi, HTTPS etc).
Capability, scalability & security are our benchmarks.

Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore 2
Our Capabilities

Copyright 2014 Axiros: Aarau - Lisbon - Kazan - Milano - Munich[HQ] - Boston - Sao Paulo - Singapore 3
Recent - Relevant - Recognition and Awards
BBWF Innovation Awards 2016
Gartner Cool Vendor in IoT

Top 20 M2M Vendors 2016

Copyright 2015 Axiros: Aarau - Lisbon - Kazan - Milano - Munich[HQ] - Boston - Sao Paulo - Singapore 4
Axiros WorldWide Customers

Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore 5
Multi-Protocol Device Management Platform
Deployment Description
■ Implement advanced remote management, monitoring, analysis and configuration of KDDI provided

OMA-DM mobile handsets. Management of TR69 RGW’s, STB’s, WiFi AP’s from 1 Platform, expand to
IoT
Customer Effect
■ Enable near-real time
management using Amazon
ASNS
■ Decrease service creation turn-
around time
■ Enable E2E service
management via OMA-DM v2.0
■ Enable FOTA via OMA-DM FOTA
Enabler
Axiros Solution
■ Customised protocol handler for increased efficiency for supporting OMA-DM, TR-069 & MQTT

■ Adapt to KDDI customised OMA-DM Management Objects for diagnostics and


monitoring of its provided mobile handsets
■ Deployment of Axiros AXPERIENCE solution in Amazon infrastructure to account high scaleability for
demanding workflows
Benefits for the Service Provider
■ Single management technology across different management protocols for mobile, RGWs and IOT devices.
■ Multi-tenancy per Organisational Structure
■ Future proof - highly customisable ACS to integrate with their native APIs

Copyright 2015 Axiros GmbH - Aarau - Lisbon - London - Kazan - Milano - Munich[HQ] - Boston - São Paulo - Singapore
Next-Gen Device Management Platform
Problem Description
■ Existing ACS infrastructure was not scalable for high volume data collection

■ Lack of data analytics for proactive assurance


Customer Effect
■ Enable dynamic service
provisioning
■ Decrease service creation turn-
around time
■ Support multi-management
VLANs configuration.
■ Management of a HUGE variety
of different Home Gateways, IP
STBs and Voice Adapters
Axiros Solution
■ Provided advanced device management platform to manage > 20 TR-069 device types

■ Implement service dashboards to aid in the troubleshooting of customer complains for data, video
and voice services
■ Deployment of Axiros AXESS.ACS solution in TM Cloud infrastructure to account high scaleability for
demanding workflows
Benefits for the Service Provider
■ Reduced operational costs by eliminating need for multiple vendor-specific processes and dedicated
operator training. Reduced AHT, FCR and Truck Rolls related to Service Management.
■ Future proof - highly customisable ACS to integrate with its native APIs
Copyright 2015 Axiros GmbH - Aarau - Lisbon - London - Kazan - Milano - Munich[HQ] - Boston - São Paulo - Singapore
NBN Australia: 4G LTE & Fixed Divisions
Problem Description
■ Implement Connected Home control functions over the 4G network with large multi-tenancy and
scalability requirements
Customer Effect
■ Enable dynamic service
provisioning
■ Decrease service creation turn-
around time
■ Enable E2E service
management via TR-069
■ Enable application management
via TR-157
Axiros Solution
■ Customized protocol handler
for increased efficiency
■ Full redesign of the data model to
account for the specific of the
access network
■ Deployment of the highly scalable AXESS.ACS infrastructure to account for after adverse weather
conditions )
Benefits for the Service Provider
■ Single management technology across three different network infrastructures
■ Future proof - highly customizable ACS to integrate with its native APIs
■ Application based software update for product up-selling and cross-selling ( future )

Copyright 2015 Axiros GmbH - Aarau - Lisbon - London - Kazan - Milano - Munich[HQ] - Boston - São Paulo - Singapore
Axiros success story - VF GROUP

■ Overview ■ Axiros Solution


Vodafone was rapidly growing in the wireline
business across its operations over xDSL and
FTTx. After explosive growth - the need to have a
comprehensive ACS & QoS/QoE solution to VF NL, VF IS, VF ZA
Coming VF ES
AXTRACT in
VF IT, VF ES, VF DE, VF NL, VF IS, VF GR
manage the customer base emerged.
■ Benefits
■ Problem
Continuous collection of about 100 KPIs to
Existing ACS infrastructure not scalable for high
support trend analysis and proactive measures
volume data collection
Comprehensive view of the most critical
Lack of service dashboards to aid in the customers (2-3% of total) with the possibility to
troubleshooting of customer complains for data proactively avoid customer care calls
and voice services Cross device ( through agents ) analysis to
Lack of data analytics for proactive assurance achieve true Customer Experience Management
Limited visibility for wholesale customers
Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore 9
COX Communications USA - New Win!

■ Background ■ Reason for Selection


COX announced their intention to move into new
Products/Services that could not be deployed/ Security
provisioned by their existing DOCSIS platform. Multi-Protocol
After an exhaustive 12 month technical evaluation
process - AXIROS was chosen - OVER -ARRIS and References
Nokia - existing partners API Maturity
Roadmap
■ What were COX objectives
New technology domain and Services for COX
Complex network architecture for SMART Home
Deployment and WiFi optimisation.
Mix of TR-069/104/196/135/SNMP devices
Remote customer support capabilities to be
added to the traditional support

Copyright 2015 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore 10
Swisscom
Innovative & highly respected
Telco offering both SNMP &
TR69 reference in a highly
complex Business
environment

■ Business Use Case


Fully automated Enterprise VoIP utilising the
Axiros Platform as the orchestrator of the
Business Platforms

■ Problem
Existing ACS - POINT SOLUTION -
infrastructure not adaptable to complex and
always changing - OSS/BSS Business
environments.
Axiros is the standard at Swisscom across
Consumer, SME & Enterprise.

Copyright 2015 Axiros: Aarau - Lisbon - Kazan - Milano - Munich[HQ] - Boston - Sao Paulo - Singapore 11
StarHub Singapore

Triple -Play Real-time data AND


historical trending
Aggregate view on a Regional
basis (customer defined)
Per device/customer analytics
panel

Copyright 2014 Axiros GmbH - Aarau - Boston - Kazan - Lisbon - Milan - Munich - Sao Paulo - Singapore 12
Axiros success story - Fiber, ADSL, IPTV

■ Opportunity ■ Axiros Solution


Liberty Global International, the largest Cable
Network worldwide, has identified as a critical
success factor the delivery of a managed Home
Network together with its latest Media offering.

■ Benefits
■ Problem
Axiros awarded end of Q1 2013
Current managed STB - Horizon - is a closed
First delivery of services for SME customers
environment
in less than three months
Lack of self care with service notification
First prototype of new STB in less than six
capability
months
Lack of open management stack on board of STB
Pan European ACS set-up in less than three
No Dashboard for KPI monitoring and proactive months
management
Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore 13
Regional Dashboard - Telecom Italia

■ Opportunity ■ Axiros Solution


TI already operates an home grown ACS for
residential TR-069 modems. All non TR-069 and
Enterprise equipment were un-managed or
managed with tailor made solutions.

■ Problem ■ Benefits
High number of devices to manage (>1M) All devices under the same ACS ( residential
High diversity (7 manufacturers, 30 models) & business )
Many management protocols and applications Full reuse of all CAPEX and Human Resources
Highly complex procedures with dedicated Reduced operational costs by eliminating need for
specific process for every manufacturer multiple vendor-specific processes and dedicated
Long dedicated training for support operator operator training
Enablement of service cross selling through single
delivery platform

Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore 14
Partner Eco-System

...more&more to come
Copyright 2015 Axiros GmbH - Aarau - Kazan - Milano - Munich[HQ] - Boston - Sao Paulo - Singapore 15
Partner Eco-System - OEM Announcements

… and more
Copyright 2015 Axiros GmbH - Aarau - Kazan - Milano - Munich[HQ] - Boston - Sao Paulo - Singapore 16
Example Use Cases
Your needs will grow horizontally across multiple
lines of Operations, Networks, Product Marketing
etc

Copyright 2015 Axiros: Aarau - Lisbon - Kazan - Milano - Munich[HQ] - Boston - Sao Paulo - Singapore 17
Zero-Touch Device/Service Activation

Requirements: How it works Business Value


Empowering on-site technicians or Pre-provision of initial configuration from Self-installation made easy = Scale!
customers to do right “first-time, every time”. OSS, included device, service- and
 Immediate device activation with
Allows technicians to configure subscribers’s user-specific settings 100% installation success rate =
PCs/other devices to improve the customer Configuration of CPE through file upload Customer Experience!
experience while the RGW is automatically or individual parameter settings, Eliminates common Installation call
configured via ACS. including software updates and service drivers for Call Center operators -
ACS Automatically configures and activates
 configurations ! Dramatic OPEX reduction!
new CPE upon connection to the network
Ensure latest version of firmware is always
deployed on the CPE

Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore
CSR Portal - Management of the Home & SMB Network

Requirements
Call center needs to rapidly triage, diagnose and resolve CPE related issues
How it works
Real time accurate device diagnostics collected form CPE and made available to CSRs via intuitive help desk interface
Settings information related to NAT, LAN, WAN, DHCP, WiFi and firmware configurations are automatically gathered, can be
updated and sent
Business Value
Reduces AHT, Increases FCR, Higher customer satisfaction and Lower OPEX by less trouble tickets and accurate escalation

2013 Axiros GmbH


Copyright 2012 - Aarau- .Munich
Lisbon -- Milano
Kazan - Aarau
Milano--New
Munich
York- -New York
Kazan - Sao
- Sao Paulo - Singapore 19
Paulo
CSR Portal - Instant Service Health Check

Copyright 2014 Axiros: Aarau - Lisbon - Kazan - Milano - Munich[HQ] - Boston - Sao Paulo - Singapore 20
CSR Portal - WIFI Optimization - Customer Example.

Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore
Mobile Devices (via OMA-DM)

Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore
End Customer - Self Care Portal ACS
Information Architecture
Document
The user lands on the ACS (official name to be
finalized by Marketing) Application up on Login in to
the Custx.com site and landing on the My Account
screen, and clicking the Blue Bubble (TBD) or
clicking the link (TBD) from Internet Tools from the
Top Navigation.

1 2 Modes - Dashboard and


Settings
HOME NETWORK: DASHBOARD | 1
2 Overall Network Connectivity Status, showing
SETTINGS 7 8 Outside to WiFi Modem Connectivity. Clicking
2 Connectivit Connected Devices 6 FIlter Sort
by
the link “Manager Home Network” the “Basic
y (6) 10 Settings” screen will open up.
9 11 IP Address: 13
Interne VIPin’s 162.123.456.789
12
t iPad MAC Address: 3 2.4GHz band Details, on Clicking “Show
WiFi
162.123.456.789 14 Password” the password for the network will
be shown to the user.

IP Address: 162.123.456.789
Bedroom - Apple 4 5GHz band Details, on Clicking “Show
TV MAC Address:
162.123.456.789 WiFi Password” the password for the network will be
Connected shown to the user.
to Internet

Manage Home IP Address: 162.123.456.789 5 Speed Test


Network Family Room -
Roku MAC Address:
162.123.456.789 WiFi
3 2.4GH 6 Total number of Devices Connected to the
IPz
Address: WiFi Modem, via Wirelessly or Ethernet.
162.123.456.789
MAC Address: IP Address: 162.123.456.789
162.123.456.789
Wireless Network IP Address: 162.123.456.789
Baby Monitor / 7 Filter will have 2 option, 1. All and 2. Device
Name (SSID): Cam MAC Address:
CustxNAH12N4Q 162.123.456.789 WiFi Type Default filter will be All
Password: Show
Password
8 Sort will have 3 option, 1. Connection Type, 2.
5GH IP Address: 162.123.456.789 Signal Strength (High to Low) and 3. Signal
4 IPz
Address: Apple MacBook
162.123.456.789 Pro MAC Address: Strength (Low to High) Default Sort order will
MAC Address: 162.123.456.789 WiFi be Signal Strength (High to Low).
Wireless
162.123.456.789
Network
Name (SSID):
CustxNAH12N4Q 9 Type of Device connected to the WiFi
Password: Show IP Address:
Password Apple 162.123.456.789
Modem.
Mac MAC Address:
Experiencing
162.123.456.789 Etherne 10 On Clicking the Gear Icon, the “Basic
t
5 Speed issues? Settings” Screen will open up.
Do a Speed Test Inactive Devices 15
(3) 11 Editable Device
Name.
12 Device Details - MAC Address and IP
Address
Apple Apple MacBook Apple iPad Air
Mac Pro 3
13 WiFi Signal
Strength
14 Device Connection Type (WiFi /
Ethernet)
15 Inactive Device List - Devices connected
About&Custx
previously and that are offline (not
connected) now.
10/11/16
Custx Confidential
CSR Portal - Complex GPON Laser Transceiver Remediation

Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore
Business KPI view

Real-time data AND historical


trending
Aggregate view on a Regional
basis (customer defined)
Per device/customer analytics
panel

Copyright 2014 Axiros GmbH - Aarau - Boston - Kazan - Lisbon - Milan - Munich - Sao Paulo - Singapore 25
Customer Traffic Inspection

Copyright 2014 Axiros GmbH - Aarau - Boston - Kazan - Lisbon - Milan - Munich - Sao Paulo - Singapore 26
Audience (and Channel) Management (AMS)

Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore
Device Locations based on given Lat/Long

Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore
AXACT.Home - Customer Self Service

HOME / SMB Self Service MANAGEMENT


Support tasks requires management of end user’s device - when service is correctly established
but devices on LAN side are not being able to use the services properly due configuration
issues (e.g. WIFI settings)
AXACT.HOME transforms the device in a manageable one, providing use cases that can
improve the user experience.

The universe of these use cases are selected by the Operator,



and can include some of the following:

Collection of valuable information to be sent to support systems

WiFi settings verification/fixing

Device qualification (amount of RAM, OS version, etc.)

Cleaning (temp files, cookies, cache, history, etc.)

Execution of CLI commands (e.g. open browser in URL)

Axact.Home upgrades / updates

Third party applications install/uninstall

Connectivity configuration

Copyright 2015 Axiros GmbH - Aarau - Boston - Kazan - Lisbon - Milan - Munich - Sao Paulo - Singapore 29
Multi-Tenancy Architecture
■ Virtualization Ready
■ Works on public/private cloud or even on-
premise deployments.
■ Each “tenant” is regarded as virtual AXESS.ACS
container.
■ Provides Isolation of device, operational services
and management.

■ Efficiency and ability to scale up as needed


■ Typically there are almost no new customization
required for each incremental customer, the cost
of on-boarding a new customer begins to
approach zero at full scale.
■ The system resources can scale up as the need
arises

■ Reduction in OPEX and complexity over the


product lifecycle
■ As core application upgrades can be applied to
all tenants by simply upgrading the single
instance of the application, the cost savings fall
directly to the bottom line.

■ Ease of administration and service


■ Having to monitor and administer just one
platform), Operator can deliver more efficient
and effective service and support, including
troubleshooting and problem resolution.

Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore
Grouping & Bulk Operations + Firmware/ Config Updates

Why configuration changes or Firmware Updates


are needed? Other associated functions
Change in service provider network Remote CPE reboot
Customer subscribes to new service Trace success of configuration action
Implementation of new security rules 
 Backup and restore CPE configuration
(firewall, etc.)
Recovery from accidental mis-configuration Business Value
Reduced operations cost
How it works Reduced time-to-market
Granular TR-069 parameter setting Increased service adoption
By Firmware image file Better quality of service
Based on device grouping, scheduled event OR on
device event
Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore
Alarm Dashboard

Copyright 2015 Axiros GmbH - Aarau - Kazan - Milano - Munich[HQ] - Boston - Sao Paulo - Singapore 32
Rapid Creation of Service-Aware NBIs
■ AXServiceStorage is the AXESS.ACS
component used to model high-level
data and automate the services in an
underlying relational DB. The data can
be received from Northbound, 
SouthBound or GUI.

■ NBIs can be automatically created by


just clicking on a button. All web
methods and data definition will be
automatically updated to reflect the
applied changes.

■ NBIs can always be edited or remove


dynamically.

■ Examples NB Methods:

■ activate, modify, deactivate,


restore, getStatus, getStatistics,
diagnose, add, delete, getInfo

Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore
Analysis of Firmwares Vs Hardware - Quick View

Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore
Flexible Search Criteria / Grouping of Devices

Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore
Advanced QoS/QoE Reporting -
Requires some OSS/BSS
integration - Included!

Copyright 2015 Axiros: Aarau - Lisbon - Kazan - Milano - Munich[HQ] - Boston - Sao Paulo - Singapore 36
Classification by DSLAM/OLT

Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore
Classification by DSLAM/OLT Speeds

Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore
Classification by DSLAM/OLT Noise Margin

Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore
Classification by DSLAM/OLT Vendor

Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore
Classification by Region Service Quality

Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore
Axiros and IoT

Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore 42
AXPERIENCE functional coverage
Thing software/
Thing lifecycle
Data analytics firmware cycle
management and
management Context management
configuration control

Vertical Policy and


QoE Application
End user GUI Service
Platforms
Charging
Function Managers Marketplace
management /
personalization
AXPERIENCE

Application Service
Data Lifecycle Message
Provisioning Inventory
Analytics Broker
Management

High Performance Communication Controller Service monitoring and


Managed delivery, alarm management
automatic configuration
of Things Application Environment Application Environment
OSGi Linux Embedded

Smart Metering
Data collection
Home Network Protocol Gateways

Management of the
communication Home
Device
channels
Vertical services for
Smart Metering and
Smart Grid
Software agents to
enhance capabilities on
Things Gateways

Copyright 2016 Axiros: Aarau - Lisbon - Kazan - Milano - Munich[HQ] - Boston - Sao Paulo - Singapore 43
AXPERIENCE - Key functional blocks
Function:
API - OOB APIs for application integration with the Cloud platform
MANAGEMENT - Containerization of application components
- API management function for: Security, Audit, Multi-tenancy, API routing, etc.

APPLICATION Function:
LIFECYCLE - GUIs for application configuration and ingestion in the Cloud platform
MANAGEMENT
- Protocols, Logic and Workflows for application distribution to physical devices

Function:
ANALYTICS - GUIs for data analysis and export to data mining tools
- Roadmap: machine learning module for the predictive maintenance of physical devices and applications

Function:
- Maps the devices, applications and service configurations in the storage layer
INVENTORY
- Offers tools for the definition of the service and application structure
- Offers the reporting and alarming tool necessary for the delivery of the operational functions

Function:
PROVISIONING - Implements logic and workflows for automatic configuration of physical devices and applications
- Provides the tools for group actions and individual actions
- Offers the operational interfaces for process control and audit

Function:
DATA - Implements the polling/receiver components for the active/passive data collection sessions
COLLECTOR
- Provides the tools for data processing workflows in real time
- Provides the data routing functions

Function:
DATA MODEL
MAPPER - Implements the mapping between the data model of the physical devices - both with Ax agents and not - and the normalized
one on the Cloud platform
- Provides tools for data model ingestion

Function:
PROTOCOL
- Implements the communication protocols for the physical devices - both with Ax agents and not
HANDLERS
- Currently supported: MQTT, XMPP, HTTPS, TR-069, SSH. On roadmap: LWM2M, CoAP

Function:
DEVICE
- Implements the management protocol to the Cloud Server
AGENT
- Implements the data model and the interface to the native device application

Copyright 2016 Axiros: Aarau - Lisbon - Kazan - Milano - Munich[HQ] - Boston - Sao Paulo - Singapore 44
Lyse Norway

■ Background ■ Axiros Solution


Lyse is mandated by the Norwegian government
to deploy smart meters to every home it serves.
By preinstalling a smart home gateway along with
the smart meter, Lyse can use open standards and
specifications to remotely enable new smart home
services and significantly reduce the barriers to ■ Agenda
entry for future smart home services.
Demonstration of Lyse SmartHome offerings
■ What you will see Overview of Architecture that enables these
Products/Services
Challenges faced
At some stage - Telekom is headed down this
path however we would not advocate trying to Open conversation with very amicable Peer
deploy this in initial stage. Provider
Fix Cost Out - Customer Experience issues first!

Copyright 2015 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore 45
Heatring
A welfare home - designed to support
your way of living Light

Fire Alarm

Security Alarm

Mobile safety Alarm

Electronic door lock

Sensor path

Panic alarm

Time sensor stove

Bed sensor

Entertainment – Triple
Play

Display/controls
Video comm – door,
Lyse%Gateway%Communicates%wirelessly%with%all%sensors% doctor, Institution

Copyright 2014 Axiros GmbH - Aarau - Boston - Kazan - Lisbon - Milan - Munich - Sao Paulo - Singapore 46
Lyse Norway

Copyright 2015 Axiros - Aarau - Boston - Lisbon - Kazan - Milano - Munich - Sao Paulo - Singapore 47
Lyse Norway – Nordan Smart Entrance/Door Status

Copyright 2014 Axiros GmbH - Aarau - Boston - Kazan - Lisbon - Milan - Munich - Sao Paulo - Singapore
Lyse Norway – Sensor Map

Sensor Info such as


Serial Number, Type of
Technology…etc
Sensor location within
the Home

Copyright 2014 Axiros GmbH - Aarau - Boston - Kazan - Lisbon - Milan - Munich - Sao Paulo - Singapore
Lyse Norway – Status of SmartHome Installation

Copyright 2014 Axiros GmbH - Aarau - Boston - Kazan - Lisbon - Milan - Munich - Sao Paulo - Singapore
Lyse Norway – Real-time Monitoring of Sensors

Real-time information
such as Temperature,
Switch ON/OFF

Copyright 2014 Axiros GmbH - Aarau - Boston - Kazan - Lisbon - Milan - Munich - Sao Paulo - Singapore
SMB - IoT
■ Already integrated the following devices to AXPERIENCE:
■ Radio Frequency devices (bar code readers)
■ Interactive touch monitors
■ Access points (for WiFi Access)
■ Switches
■ Tablets (used by promoters)
■ Printers (bar code printers and regular printers)
■ SB1 (RF & tablet device from Motorola/Zebra)
■ In roadmap, we will include following devices during 2016:
■ Scales
■ Biometric time clocks
■ Lighting
■ Door sensors

Copyright 2016 Axiros: Aarau - Lisbon - Kazan - Milano - Munich[HQ] - Boston - Sao Paulo - Singapore 52
Technical and ROI
Advantages

Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore 53
Technical Advantages mapped to Key Business Impacts

Copyright 2014 Axiros GmbH - Munich - Milano - Lisbon - London - Aarau - Boston - Kazan - Sao Paulo - Singapore Axiros Proprietary Information
Axiros Value Drivers
Accelerate delivery, reduce support costs, and streamline ongoing
management of triple play services
Top-Line

Category Value Driver Axiros Impact

Significantly reduce the time Enables operators to rapidly offer


Increase Revenue
to market for new IP-based new services as well as provision,
IoT services - See LYSE Case activate, and monitor these services
Study - Awarded 2015 IoT Vendor by
Gartner!

Bottom-Line

Category Value Driver Axiros Impact


Zero-touch activation allows
Reduce Operational Automate CPE fulfillment and
providers to avoid pre-provisioning
Costs service activation processes
or pre-configuration of CPE
Decrease Customer Ability to present the helpdesk with
Shorten AHT, Increase real-time service intelligence and
Support Expenses (CSR’s)
FCR handle times pinpoint issues

Decrease costs of Reduces NDF and Return Rate cost Axiros’s neutrality to CPE Interop
CPE and Secondary (NFF) Truck Rolls enables service providers to get the
most from their CPE vendors and
reduce costs associated with their
deployment

Decrease Customer Avoid support calls by giving the Proactively monitor service quality
Support Expenses (End User) End User tools to help solve and take corrective action before
complex issues - simply. the subscriber is aware there is a
problem

Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore
© 2012 All Rights reserved by Axiros

International Locations:
Headquarter:

Emea
Axiros Gmbh Aarau Switzerland
Altlaufstr. 34 Lisbon, Portugal
D-85636 Munich Hoehenkirchen Kazan, Russia
Germany
 Milan, Italy
Americas
Phone: +49.8102 8065 500
New York, USA
Fax: +49.8102 8065 501

San Paolo, Brazil
Mail: info@axiros.com APAC
Web: www.axiros.com Singapore, Singapore

Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore 56
Solution Overview &
Deployment Options

Copyright 2015 Axiros GmbH - Aarau - Kazan - Milano - Munich[HQ] - Boston - Sao Paulo - Singapore 57
Axiros Solution Overview

Northbound
OSS/BSS
SERVICE-I Nortbound
Delivery of self-service,
AXESS.ACS andallows
A northbound interface is an interface that provides one-click
a particular fixes of a network to communicate
component SelfHelp
with a higher-level component.
Conversely, a southbound interface allows a particular network component to communicate with a lower-level component.
Portal

CPE
Devices Southbound Provides CPE
events/alarms

AXESS.ACS/ Northbound
BSS (BI)/ Provides mass data Northbound
SERVICE-I collection & analytics
OSS/BSS
SERVICE-I

AXTRACT AXPLORE

CPE
CPE Devices
Southbound Southbound
Devices

Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore
iros explained - Solution to Business Values

Product User Business Benefit


■AXESS - Service/Device ■ Operations, Network, ■ Cost Out - New Service(s) Revenue.
Management Call Center. ■ Average Handle Time - decreased.
■First Call resolution - increased
■ Tier 1-2 escalations - decreased
■Secondary non-install truck rolls - decreased
■New Service(s) - Zero Touch Activation of STB’s
VoIP, Connected Home - Now available.

■ AXTRACT - QoS/QoE ■ Call Center, ■ Cost Out - Detailed SLA Analysis


Operations, OSS/BSS ■Average Handle Time - decreased.
■FirstCall resolution - increased
Integrations
■Solve complex issues via a lower cost base
■Network Planning capability
■Real-time and historical Data Analysis across
multiple Access Technologies & Protocols

■ AXPLORE - Alarming & ■ Call Center, ■ Cost Out, Response Time Improvement
Thresholding Operations, OSS/BSS ■Response time to issues (before they are known to
Integrations customers - increased.
■Call deflection - automated remediation of issues
crossing given thresholds - increased
■Network Planning capability
■Cross device/service alarm notification engine

... many possibilities!


Copyright 2015 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore 59
Deployment Options
■ Multiple deployment model supported; the distribution and
replication of components is managed automatically with
Axiros solution ACS NB 1 ACS NB 2

■ High availability of the application components and key


services is managed directly within the solution and available Database 1 Database 2
to the external OSS through SNMP
Tier 1

■ An application can be ACS SB 1 ACS SB 2

deployed on a given setup and OSS / BSS

expanded without any


OSS/BSS
Tier 2

intervention on the application


code
.......
Northbound
CWMP LB/FW 1 !" !" CWMP LB/FW 2
#$% #$%
&' &'

Tier 3

Database

CPEs

....... Southbound

OSS/BSS

CPEs
■ All interface naming and
location handled through the
WSGI infrastructure. No static
CPEs
binding necessary on the
external BSS/OSS.

Copyright 2012 Axiros GmbH - Aarau - Kazan - Milano - Munich[HQ] - New York - Sao Paulo 60